Customer Reviews for U-Haul Moving & Storage of Kamloops North Shore

3,903 reviews

720 Halston Ave   Kamloops, BC V2B2C8

(250) 376-0962

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(250) 376-0962

720 Halston Ave
Kamloops, BC V2B2C8

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Shahjada Mahiullah 
Rating:
5.0

Customer did not leave a comment.

David Holmes 
Rating:
5.0

Appsolultly awesome place and people loved it

TANYA HEBBOURN  |  Overall Experience 
Rating:
5.0

Paula and the guys were all friendly and great to deal with. She fixed a billing error and left me feeling that they all cared about my experience. Top notch!

Patrick Richardson 
Rating:
5.0

Great service there. The young man helping was terrific!

Keith Bennell 
Rating:
5.0

Customer did not leave a comment.

George Brindle 
Rating:
5.0

Customer did not leave a comment.

Lauren Ficke 
Rating:
5.0

Customer did not leave a comment.

Tanny Hoffman 
Rating:
4.0

Customer did not leave a comment.

bruce hendry 
Rating:
5.0

Customer did not leave a comment.

Paige Callison 
Rating:
5.0

Great customer service

Kevin Couves 
Rating:
4.0

Just Carry on the way you are…..

Edward Bird 
Rating:
5.0

Your rental rates changing based on availability is frustrating considering your fleet management controls local and national availability of equipment. A nearly 300% price increase on a piece of equipment is rediculous for the same trip taken 5 months ago. There needs to be a specified set day rate, and other rates that are transparent. You additionally only have 1 uhaul location in the Yukon Territory and no equipment options to meet the needs of residents in communities or the area to recognize this issue for the KMs distance it takes just to pick up the equipment in rental pricing.

Jesse Johnston 
Rating:
5.0

Customer did not leave a comment.

Christian Lacasse 
Rating:
5.0

Thankyou for all the professional help from the staff :)

Jesse Creyke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kasey Park  |  Overall Experience 
Rating:
4.0

The team worked quickly to help return my rental and adjust the over charge.

Nicholas Sawatzky 
Rating:
5.0

The lady who served us was AMAZING! Friendly, patient, encouraging, efficient and overall a delight! Customer service is much different these days than a couple of decades ago but she treated us like we were the most important thing she had to do and like we made her day. Please pass on our appreciation and I pray that she is recognized for her excellence by your company.

dianna prato  |  First Impressions 
Rating:
2.0

You book the truck online and it’s $400 and then you get to the checkout thing and it’s $650 and the woman working there laughs and says haha I love the plus plus plus. Not sure how that’s funny. Moving is expensive enough already to get dinged an extra $200 you are unaware of is not ideal

Dennis Warrington 
Rating:
5.0

Super great attitude from the works seemed very apologetic when I told him about the issues with the truck.

Mathew Williams 
Rating:
5.0

I have seen the ads about the $19.95 truck rentals and I know that there are taxes and insurance and mileage added on top. Still, was an extremely reasonable day rate for a trip to get building materials. I would rent from this location again. Easy online reservation and easy check-in for documenting the condition of the vehicle prior to driving away.

Tanya Wilcox 
Rating:
5.0

I’m a repeat renter must say you have a great crew they deserve a bonus!

Adis Sahacic 
Rating:
5.0

Customer service was great. The lady was funny and tall. Keep up the good work

Lawrence Ram 
Rating:
5.0

Customer did not leave a comment.

Gary Pring 
Rating:
5.0

Customer did not leave a comment.

Scott Jones 
Rating:
2.0

I didn't receive my deposit back when I brought back the equipment I rented out and it was beofe the 24 hours and was promised I would receive it and didn't happen,. Also I didn't get to use the car trailer and it was at the uhaul still and was looking to get a refund as I was unable to use it because the truck I rented I couldn't haul the trailer because of the access ramp

Maddison Wilson 
Rating:
5.0

Everything was great!

ALLAN MCDONALD 
Rating:
5.0

Staff were quick and attentive. Will definitely come back.

Laura Stuart 
Rating:
5.0

The check-in lady was really great, friendly and efficient. The vehicle was clean and worked as expected. My preference would be to have the vehicle full of fuel and I return it full. It had only 1/8 of a tank so I had to go straight to the gas station.

JAMIE BEAUCHAMP 
Rating:
5.0

The employees were kind & helpful. I would definitely recommend to any one needing storage. Thank you.

Karen Baptiste  |  Overall Experience 
Rating:
4.0

None I can think of at this time.

JEFF CRAIGEN 
Rating:
5.0

The uhaul storage employees were also very helpful and very pleasant to deal with. The building is very clean and secure. I would definately use uhaual again when the need arrives. Thank you for such a pleasant experience.

Eugene Helliwell  |  Overall Experience 
Rating:
4.0

Very helpful and polite staff. No issues. Trailer I got was full of ice and dirt but they helped clean it off when I pointed this out.

Larry Davey 
Rating:
5.0

Loved the staff! Super friendly and helpful.

christine macleod  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew Milburn 
Rating:
5.0

I have been renting vans and trucks for trade shows from the Kamloops office for over 5 years now. Always good service and one time I had a billing issue it was dealt with right away and I left very satisfied. Good staff and would recommend them without question.

Andrew Humphrey 
Rating:
5.0

Customer did not leave a comment.

Arafath Khan Mohammad 
Rating:
4.0

Customer did not leave a comment.

David Powis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

garry bremner 
Rating:
4.0

I found the self pick up and drop off not all that easy to follow, and it was cumbersome. But, I don't know that it could be any different, it takes a while partly because you have to read and agree to a whole lot of their policies,. If your internet data is struggling it adds more time. Make sure you're there for vehicle pick up a half hour early. The staff outside was really good. When I dropped the truck off it was.not indicated exactly where I was to park the truck, a young lady gladly helped me, and then a young fella helped me with what pictures were necessary to take, and he even pulled his phone out and finished the process for me.

Richard Reinhart 
Rating:
4.0

Customer did not leave a comment.

Troy Ross 
Rating:
5.0

Had a very pleasant experience with U-haul Storage. Staff were very helpful and friendly, unit was spotless and clean. Access was very easy and smooth. Would recommend this location to anyone. Thanks !!

Josh Sundby  |  Overall Experience 
Rating:
4.0

Helpful staff and good communication.

Aaron St Goddard 
Rating:
5.0

Customer did not leave a comment.

Shawn Bigfoot 
Rating:
5.0

Customer did not leave a comment.

drew seward  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cavelle Heckley 
Rating:
5.0

Customer did not leave a comment.

Richard Godin 
Rating:
5.0

Customer did not leave a comment.

Dylan Wurfel 
Rating:
5.0

Customer did not leave a comment.

FAITH MANKE 
Rating:
5.0

Customer did not leave a comment.

Tina Tattrie  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DOUGLAS ZENNER  |  First Impressions 
Rating:
5.0

Was here twice in a week returning rented equipment and it was quick and easy

Erin Bunyan 
Rating:
4.0

The door on the trailer we rented was hard to open and close, but it worked , it was not spotless inside, but it wasn’t terrible. We had it booked two weeks in advance to pick up in kamloops and drop off in another location, but the night before, we got a confirmation text to pick the unit up in salmon arm!😳 ummm. No? We’re in the middle of a move, I have a crew coming to pack my stuff, based on a 8:00 am pickup n KAMLOOPS like my reservation said. In the end, they managed to arrange for said trailer pickup in kamloops, I just had to return it to kamloops instead of the alternate drop off location as previously booked. Not the end of the world, just inconvenient.

Karl Vogel 
Rating:
5.0

Kolby and Tyson were very helpful while being professional and personable. They should both be commended!!

Jason LaBonte  |  First Impressions 
Rating:
3.0

Fuel was low when I picked up the vehicle, and read full. I took pictures of the gauges before I drove away as I always do. I went 14 miles and it took 3 gallons of fuel to fill it. I again took pictures of the gauges upon returning and showed them and they adjusted the price. They never apologized but did say that had I not taken the pictures they would not have made any adjustments. ALWAYS TAKE PICTURES ! Before and after.

Terry Mackie 
Rating:
5.0

Other than left tire going flat with slow leak, trailer was great

Paul Crierie 
Rating:
5.0

Customer did not leave a comment.

jetinder duhra 
Rating:
5.0

I was not happy with the tires on the truck. I had to drive in some snow and with these tires it was very dangerous. Not safe at all!! I mentioned this several times when talking to support. When I dropped off the truck the fellow said the tires were legal but not very good. Myself, I don't think they are legal for roads that require winter tires or chains. I was lucky that I did not encounter more snow on my trip.

Dave Dickie 
Rating:
5.0

Staff is always on their game and works hard to give 10/10 service

Steve Sykes 
Rating:
3.0

I was a unhappy to be charged a fuel charge. I photographed the fuel gauge when I took the vehicle out and then refilled the vehicle to that same level just before I returned it. The staff person at the facility claimed that there was more fuel in the vehicle when I took it than when I returned it. When I took the vehicle out the facility said clearly that the tank was half full and that I needed to return it that way. When I returned the vehicle they then said the vehicle went out with the tank "9/16ths" full and charged me a fuel charge. I do not agree with this kind of extra fee charging.

Warren Fox 
Rating:
4.0

Customer did not leave a comment.

robert french  |  Overall Experience 
Rating:
4.0

Our rental was to include a dolly, which was not provided when we picked up through the app. I didn’t discover until we were at our destination. We managed to have it removed from the charges on return, but this was inconvenient. Things moved more quickly at drop off than my previous rentals at this location. It was nice to see additional staff members respond when there were people lining up.

Lori Seeley 
Rating:
5.0

Great customer service from Tyson and Wyatt

Micky Fiddick 
Rating:
5.0

Customer did not leave a comment.

Kentroy Lalchand 
Rating:
5.0

Customer did not leave a comment.

Sally James 
Rating:
5.0

Customer did not leave a comment.

Jason Stalin 
Rating:
5.0

Thank you for all your help!

Jessie Taylor  |  Overall Experience 
Rating:
5.0

Great service

Micky Fiddick 
Rating:
5.0

Just keep doing what you’re doing!

robin dunn 
Rating:
5.0

An excellent facility! Well run by professional, friendly, knowledgeable staff. Anytime I had a question it was answered in a timely fashion. Clean, well lit, safe.

sandra ceccon  |  Overall Experience 
Rating:
5.0

The entire process from start to finish was terrific! Highly recommend this facility to anyone in or around Kamloops

ROBERT CLUNES,  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dylan Wurfel 
Rating:
5.0

Your staff at this location is amazing!

tammy Hiscock 
Rating:
5.0

Customer did not leave a comment.

BRENDA STARK 
Rating:
5.0

Customer did not leave a comment.

LYNETTE HANCOCK 
Rating:
5.0

Customer did not leave a comment.

Mohsin Jat 
Rating:
5.0

Staff is fast, professional and friendly

Steve Sykes 
Rating:
5.0

Excellent service - will rent again

john samplonius 
Rating:
5.0

Customer did not leave a comment.

chevonne oginski 
Rating:
5.0

Customer did not leave a comment.

Warren Irwin 
Rating:
5.0

I have nothing to day other than that this is just another in a series of excellent interactions with this U-Haul location. The staff are invariably courteous and helpful, and the facility is clean and well organized. Thanks again for providing quality vehicle/trailer rental services in Kamloops.

Clinton Coates 
Rating:
5.0

Customer did not leave a comment.

john birnie 
Rating:
1.0

Got informed everything including content would be covered none of it is will probably never use or recommend uhaul again if this is not correctes

joseph giesbrecht 
Rating:
5.0

I found everything really good. No complaints at all

Anil Pradhan 
Rating:
5.0

Cleanest trucks, and nicest staff. Very helpful with purchasing storage unit as well.

ANGUS POLLOCK 
Rating:
5.0

It is always a pleasure to walk in and have a hello when you walk through the door

SHARON MCLELLAND  |  Overall Experience 
Rating:
5.0

Very helpful staff. Great service and great prices.

nishant doshi 
Rating:
4.0

Our original booking was done online and when we showed up at the specified pickup location the vehicle was not there. We were sent to the Halston location and had to book for the following day as no cargo vans were available. My wife was upset as she had booked of the day at work to be available that day. The next day when we got the van we had to hire someone to help as my wife could not miss another day working at the hospital. This waz just added cost. Vehicle was dirty outside and looked like it was wet mopped inside so I had to get blankets from you to cover the floor so the furniture wouldn't get wet. People that helped us were nice though.

Ted Sieracki 
Rating:
5.0

Customer did not leave a comment.

Benjamin Scott 
Rating:
5.0

Customer did not leave a comment.

Terry Crandell 
Rating:
3.0

Back of the truck was filthy. It’s winter but the areas you need to touch were extremely muddy. A quick spray would have done the job. Was also very icy near my uhaul. No ice melt used to make it safer. One bag of blankets only had 5. Reserved a smaller dolly and none were available. Had to take an appliance dolly which we didn’t end up using due to the size. Didn’t feel the fuel usage was explained very well. Used to picking up a rental with a full tank and return with a full tank. Received at 1/4 tank and returned the vehicle believing the fuel used was part of the costs and that uhaul would fill it. When I got there that was not the case. Was offered to go fill up fuel and bring it back, but I was exhausted with my ride waiting for me, so I just paid the fuel surcharge fee. I felt the staff who checked me out were helpful, but disappointing experience overall.

Kyle Dickson 
Rating:
4.0

Would have given an excellent rating, however, I rented a 10x15 unit and it only had a small door which was very much inconvenient with all the big stuff I had, otherwise all good🙂

cliff gilbert  |  Overall Experience 
Rating:
5.0

My return was way better than the pickup

Bill jure 
Rating:
5.0

Nothing! Great experience, I have rented 2 storage units and 1 truck. Everything was clean and the staff were very nice. 10/10

guy levacque 
Rating:
4.0

Would have liked someone to do a walk thru and show me how to turn off the tow light when I picked up truck. Otherwise, a great experience.

Victoria Beamish 
Rating:
5.0

Customer did not leave a comment.

Quentin Delaney 
Rating:
4.0

Wipers didn’t clean the windshield of rain. Left a bad smear that made it a challenge to see the road.

Glenn Morrow 
Rating:
3.0

I selected the "mobile pick-up" but when I arrived my friend told me to just go inside because - in his experience - "these places are always a gong show". So I went to the desk to say I was there for a pick up and that I didn't know what I was doing with the mobile pick-up. the guy at the desk was about to start helping me but then a woman behind the desk (who i've been told is the owner) was essentially scolding him right at the counter and saying things like "you can't just help her when she hasn't even tried. that's not how it works". That woman, (hello, if you're the one reading this) has very poor people skills. she made several underhanded comments at the employee that was trying to help. She was saying things like that he should do better at closing accounts or whatever. stuff like that doesn't make her look good. it makes it look like she must absolutly suck to work with. Getting spoken down to your whole shift and you just gotta laugh it off and have a stiff drink at home. The mobile process is SLOW AF. you just stand there waiting for the screen to load and the woman said matter-of-factly "are you logged into the wi-fi?" as if i was supposed to know to do that. I don't just log into the wifi of every building I walk into. it was still slow. as i was watching the loading cirlcle spin round again and again on my phone she says to the male employee "is SHE getting anwhere with that?" and it's just tactless. I'm standing right there. she can adress me and say "Hi, where are you at in the process, is it loading?" honestly, that woman need to take some classes to improve her customer service and employee relations. All the other staff were pleasent and fine. The truck was still covered in snow when we arrived and I was 30 mins later than my pick-up time said. However, the chipper attitude of they gal that cleaned off the truck made me feel better. She was there when we returned as well, and I enjoyed chatting with her.

Rachael Jones 
Rating:
4.0

Customer did not leave a comment.

Gilbert Deschenes 
Rating:
5.0

Customer did not leave a comment.

Barbara E Mackie 
Rating:
5.0

Customer did not leave a comment.

nick newman  |  Overall Experience 
Rating:
5.0

The lady mixed up our pickup time. Had the wrong day. Overall experience was good

Allan Hupe 
Rating:
1.0

Rented a 15' truck. Tires had zero traction in snow. Tires were all seasons, not winter tires. Its January. No snowflake symbol on tires, nor was M+S written on tires. On check in Sean K at customer service literally made fun of me for questioning the subtotal, he was rude, condescending, and hostile - for absolutely no reason. On return of the equipment the owner was at the till. She was rude and pushy TO HER STAFF - no wonder Sean K was in such an aggressive mood. Never ever will I go back to that uhaul location.

Natalie Van der Ree 
Rating:
3.0

The reservation snapped at me when I questioned the fact that he put in 200 miles, when I said 200 kms. Also I was charged $20 for an after hours charge. For what? Because I put the keys in the drop box? Gas was topped up, the back was sweeped out. I don't understand that

kristine OConnor 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER KEVI KING 
Rating:
5.0

Customer did not leave a comment.

don field  |  Overall Experience 
Rating:
5.0

Nothing

Donna Peeters 
Rating:
4.0

Helpful and glad they were open late

Rigel Tessmann 
Rating:
5.0

Nothing. Continue with prompt service

Eric Braumanel 
Rating:
5.0

Customer did not leave a comment.

Kevin Richter 
Rating:
5.0

Customer did not leave a comment.

Dustin Harasym 
Rating:
5.0

Good and efficient service. Friendly

mike hawkins 
Rating:
5.0

Customer did not leave a comment.

Scott Jones 
Rating:
5.0

Customer did not leave a comment.

Valeria Alejandr Perdomo Flechas 
Rating:
1.0

Not enough Gas in the truck and run out of Gas in the Hwy and I have to wait two hours for somebody to stop and get me 30 litres of Gas for $110 dollars and requested $150 dollars so you tell me how good the service is in Kamloops North Shore, BC

sergio diaz-gonzales 
Rating:
5.0

Nothing the service was hundred percent

Denis Roy 
Rating:
4.0

You are awesome and your rates are friendly.

Lillian Namayanja 
Rating:
5.0

Easy move in and easy access to our unit! Easy move out as well. I like the online move out option.

Brianna Winters  |  Overall Experience 
Rating:
5.0

Nothing .I keep telling people that U haul runs their company the way it should be done.I take my hat off to you .

Stephen Alexander 
Rating:
5.0

Customer did not leave a comment.

Glen Burgess 
Rating:
5.0

Customer did not leave a comment.

Glenn van Egdom 
Rating:
5.0

Love this location!!! Very organized and clean. No hassle just professional service.

Arthur Dolmat 
Rating:
5.0

Customer did not leave a comment.

Gregory Tymchyna  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine Mabberley  |  Overall Experience 
Rating:
4.0

I gave an above average rating due to the people that were working in both offices because they were absolutely exceptional. Professional and courteous interactions. A huge disappointment was that I was assured by phone and IN WRITING, that my storage unit was on the ground floor. When I arrived I was told that all that was available was a unit on the second floor. I had made my plans based on the assurance it was ground floor. I showed up alone knowing a move into a ground floor unit could be handle with relative ease by one person. WHY bother telling customers (and putting it in writing!) that you have reserved a ground floor unit? It would have been more honest to say "we will try to provide you with a ground floor unit". A reservation is suppose to "HOLD" the promised service. I found this frustrating, dishonest and I am sure a large company (North America wide) doesn't really care, they know once you have travelled the distance with your goods, there is not much you can do when you have the trailer full sitting there and you have to store it. The staff/employees at both ends were exceptional but this kind of dishonesty with not following through on the reservation.... I will definitely warn anyone I speak to who needs this service to be aware of false promises.

Nicole Hall  |  First Impressions 
Rating:
5.0

All employees were very helpful and polite. Very clean facility.

Bernie Howe  |  Overall Experience 
Rating:
4.0

Easy to sign up and cancel rental online, easy to access my storage unit when required. Always a wheeled trolly available to move things in and out of my unit. Storage locker was very clean and secure.

Fraser Gibson  |  Overall Experience 
Rating:
5.0

Great people and great service! Highly recommend!

JUSTIN SCHWEITZER  |  First Impressions 
Rating:
5.0

Every thing was smooth as could be. Reserved a locker online showed up the next day and was loading it in less than 15 minutes. Very happy with my experience.

Cody Wood  |  First Impressions 
Rating:
5.0

This has been a great uHaul experience, very helpful in giving us everything we needed for a successful move from Kamloops to Victoria…thanks to Sandra and staff!

john mcnamer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judith Henderson  |  Overall Experience 
Rating:
3.0

My experience was fine and I understand it's more of a corporate issue. But I paid nearly $200 a month and I cancelled my unit before December 01, there should be some sort of refund or money back for the time not used. I would have ideally been out sooner (I moved my stuff out on November 04) but because I had to pay the full fee for November I decided to keep stuff in the unit. Like I said, I understand this is probably a head office corporate thing but just wanted to voice my opinion.

Courtney Simunac  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Teresa Lea  |  First Impressions 
Rating:
5.0

Staff was very supportive and the facility was very clean, warm and accessible. Thank you

Jim Fornelli  |  Overall Experience 
Rating:
4.0

Construction of out door storage locker was not finished, electrical for light and alarm not completed. Otherwise great experience.

Justin Korpa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Saniya Makasheva  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

blake scott  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Fraser Gibson  |  Online Move In 
Rating:
5.0

The storage unit was very clean which impressed my wife. Access was easy and a cart or trolly to make things easier. We only need it for a short time as we were moving. Would recommend to friends and family! Thanks for being there when we needed you! Great location as well.

Harold Messum  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Troy Larson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

frances Seaton  |  Overall Experience 
Rating:
5.0

Once again the staff at the kamloops uhaul storage facility (Paula & Sandra ) & other staff did a amazing job . I greatly appreciate you ladies & all of the other staff members. I thank you one again. Amazing staff at kamloops uhaul & storage .

Tammey Thompson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sarah spooner  |  Overall Experience 
Rating:
3.0

I had difficulty with the lock on my locker----1161---and had to call for help on more than one occasion. The locker door had to be adjusted -----actually shaken and repositioned, so that the 2 "holes" for the lock to fit thru, actually had to be manipulated to line up. I had to be called, at home, to tell me that I was not properly locked out and secure. I think that, at 83 years of age, I could have done with more instruction----coming back was not always an option. Other than that, I felt very safe with my belongings in your facility. Bara

barbara hilton  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

dave dotto  |  Overall Experience 
Rating:
5.0

Very friendly and helpful

Vernon Crozier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah Doucet  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shane nicholson  |  Overall Experience 
Rating:
2.0

They are Jus in it for th money they evicted us bc they says we left a mess in bathroom. And it wasn't us. They said that they have video surveillance (In the bathroom I sure hope not,) bc the re were people that were using bathroom also. We didn't get one cent of our security deposit neither.

Billy Lolly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie Hansen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alysha Ross  |  Overall Experience 
Rating:
5.0

Friendly courteous service at front counter

Colum McDonnell  |  First Impressions 
Rating:
4.0

There was always a maintenance guy around keeping it clean and I appreciated that.

Natasha Billy  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kyle Warner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin Sorenson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Kelly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alain Breault  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Warren Tomniuk  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

rhonda ann kuipers  |  First Impressions 
Rating:
5.0

The Kamloops Halston Road Uhaul Storage is fantastic! We had to move cities and needed two units for a month, the place was so clean, the bathrooms well kept, everyone was friendly - what a great experience during a trying time. Would definitely recommend & very tempted to rent a small unit for extra storage so my garage isn’t so full 😆

Samantha Mccollum  |  Overall Experience 
Rating:
5.0

Very clean establishment

bob jones  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Dylanne Richards  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Terrence wainwright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trevor Johnson  |  Overall Experience 
Rating:
5.0

Appreciated having my belongings safe & secure with the ability to access them at all times

SHANNON VISSER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

patrice gauthier  |  Overall Experience 
Rating:
5.0

Very friendly and helpful.

Barbara Zimonick  |  First Impressions 
Rating:
5.0

It wasn't clear at first that when I reserved a space I didn't automatically "move in" but when I called, the lady I spoke to explained it and helped me out. Great customer service.

Benjamin Muise  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Russell Mosewich  |  Overall Experience 
Rating:
5.0

My only wish is I still had things to store !! The manager { Sandra } is a joy to deal with. The place is spotless and the toilets are the cleanest YOU COULD EVER ask for. The whole place is VERY secure. Everything works great. I will and have recommended to friends and family.

Ronald Langford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lino Lazzarotto  |  Overall Experience 
Rating:
5.0

Thank you for making my move easy

Vanessa Shpak  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine Seymour  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Audrey Hilliard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William cave  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele Villebrun  |  Overall Experience 
Rating:
5.0

I received amazing service the entire time I rented from UHaul on Halston Kamloops. I highly recommend to anyone needing storage in the future.

COLBIE FRANSON  |  Overall Experience 
Rating:
2.0

I rented a U-Haul truck for a one-way move. I was told over the phone I would get one month free storage rental with that truck rental. I rented a 10 x 15 storage locker a month earlier before my truck rental to move some stuff by my own trailer. I was then hoping I would get the next month rent for free, once I have rented the one-way truck rental, however this was not the case they told me I had to pay and I didn’t receive my one month free rental for the storage facility. She told me I’d have to move out and then rent a new storage room.

Bob Worrall  |  Overall Experience 
Rating:
5.0

Very well maintained and the staff was exceptional

Marcel Albinati  |  Overall Experience 
Rating:
5.0

My experience with U Haul was exceptionally rewarding. Super facility, everything was well maintained and kept as clean as possible with the variety of customers that facilitate the buildings. . Management and all the staff were professional, friendly, very competent at their work. I will go back to U Haul in the future as needed, no problems or reservations. Thank you for being Awesome!! Douglas D.

Douglas Dickinson  |  Overall Experience 
Rating:
5.0

Had called traffic had a bit of an issue. Got ahold of someone whom was very very helpful. Made it so everything was doable an in Swift perpetuity was very pleased with that overall experience. And then when it came time to getting my truck I had a wonderful woman at the front desk helped me I'll put it in Google reviews because she was an amazing help to me that day and when I dropped the truck off the following day she was even more pleasant to deal with I just overall a five out of five and if I can give her a five out of five for the help and the help I got from traffic Amanda. Would recommend this to anybody and all friends needing to move or storage to go there best place to use.

JORDAN PICCIN  |  Overall Experience 
Rating:
5.0

Had no issues with my experience. Staff here very helpful.

Shelley Sing  |  Overall Experience 
Rating:
5.0

In phone and on person for this location. Amazing people. So kind and helpful. And happy. But it’s how you want to be treated. And they deserve to both be recognized of their great personalities.

Karryann Maki  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kim Spence  |  Overall Experience 
Rating:
5.0

Very clean and secure, easy to enter and move your items with a very large elevator and carts always available.

David Pomeroy  |  Overall Experience 
Rating:
4.0

A bit pricy!

Glenn Woods  |  Overall Experience 
Rating:
5.0

I found the staff very helpful, the facility was clean and my goods were secure

Patricia Harris  |  Overall Experience 
Rating:
5.0

safe atmosphere with lots of lights...

LOUISE HALL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gregory harrison  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff.

sandra newman  |  Overall Experience 
Rating:
5.0

Phenomenal place and grateful for my clean dustless unit and the equipment available. Re lighting: the lighting at the back of my unit was very poor and I had to use a head light to work in there. Fixing this would really help your patrons. I found the rent pricey but the unit and experience accessing was very good. Staff generally good; Paula truly excellent attentive service given. Thank you

Patricia Curry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Grant Rush  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Britney Bailey  |  Overall Experience 
Rating:
5.0

Used uhaul a few times.staff is very friendly

NOLA MACKENZIE   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANELLE HAMILTON  |  Overall Experience 
Rating:
4.0

Great location with lots of options. Many storage units, multiple sizes, climate or not available. Drive in unloading. Free use of carts. Very secure. Clean building & storage unit.

Brianne Rutter  |  First Impressions 
Rating:
4.0

The actual storage units could use some light inside them.

Joyce Ferguson  |  Overall Experience 
Rating:
2.0

Didn't have the size I reserved. Would not buy back my unused boxes because they were bought in a package.

Charles Macleod  |  First Impressions 
Rating:
5.0

Thank you Sandra

NICK SMART  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laurie Lundgren  |  Overall Experience 
Rating:
5.0

Your employees were excellent to work with

Mitch Campsell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Brewer  |  Overall Experience 
Rating:
5.0

Steve was very pleasant.

Patricia Harris  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lino Lazzarotte  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patricia Hansen  |  Overall Experience 
Rating:
1.0

Complete joke. Had so much hassle to rent this unit and ended up getting locked out for days due to paper work being filled out wrong and they wouldn’t even show us the papers in the end. I am not happy the way we were treated the entire time. Poor staff communication and honesty. I cannot believe how rude and dishonest they were with us. We were told one thing then another and completely lied to when it was their fault and put it on us. Would like a refund but tired of dealing with these brain dead useless staff. I will never use u hall again

Alexis Brown  |  Overall Experience 
Rating:
4.0

Storage facility is clean and well lit. It is very secure, I never had a worry about my possessions. Staff were always helpful when I needed and friendly. I would choose uhaul storage again anytime I need a storage unit.

Crystal Allary  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

susan haynes  |  Overall Experience 
Rating:
5.0

We found it to be an excellent experience Friendly helpful staff

Lora Lee Brekke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Cote  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

douglas-kyle mckay  |  Overall Experience 
Rating:
5.0

I have decided to sign adoption papers to take on Sutherland and his colleague for being awespome and loveable. And VERY VERY TALL...SHE IS TALLER THAN HIM. Watch out!!

Sam Port  |  First Impressions 
Rating:
5.0

Cleanest most convenient storage I have ever used

susan dale  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kyle brazeau  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JARRY JOHANSEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathi craig  |  Overall Experience 
Rating:
5.0

Thank you Pauline

Brian Silverson  |  First Impressions 
Rating:
5.0

A bit pricey though.

Karen Wiens  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leah Hart  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Scott Baker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah Gilpin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathie Fidanza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judy Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andri Lobanov  |  Overall Experience 
Rating:
5.0

Service was excellent keep up the work

Colleen Dunn  |  First Impressions 
Rating:
5.0

Great experience! Staff were friendly and very helpful. Access was convenient, yet secure. I especially like the corner where you can give/take used furniture/household items.

Holly Mitchell  |  Overall Experience 
Rating:
4.0

The only thing I think that was not fair was refund on unused storage time that was paid for in advance .

Kathy Vanderveen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARON MCLELLAND  |  Overall Experience 
Rating:
5.0

It has been a delightful experience

floyd kornigy  |  Overall Experience 
Rating:
5.0

Great place to store items when moving and downsizing. I would use them again.

Therese Brooks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debra clare  |  Overall Experience 
Rating:
5.0

My recent rental went smooth as silk,from beginning to end. I can't say enough about the people, and the facility!!! Stellar service, even in below freezing winter temperatures. There are not enough accolades I can give Kamloops U-haul! They get Me!! They also get my Vote, for the best moving experience, hand's down!!! Dan S.

Daniel Stansfield  |  Overall Experience 
Rating:
3.0

Hi, The staff were friendly and the facilities are very nice. I like: clean, office & access hours are convienent, drive-in option to unload, carts available, washroom onsite, help inter-com to office, area for recyle items. I didn't like: hard to get off green barbed strap on locker (no scissors to get off), lock in package (no scissors to open), staff not sure which doors to access after hours (because procedures keep changing - sign in to 1 or both doors? Or in a certain order? Very confusing), apparently drive-in option is only available while office is open and door doesn't always work?, prices are expensive for storage units. Would be nice if U-Haul offered pay for 5 months, and 1 month free.

Athena Watters  |  First Impressions 
Rating:
5.0

I was renting space for business and my situation changed so I didn't need the space after all. I found the staff to not only be helpful and knowledgeable about how to meet my storage needs , they were genuinely friendly. I would highly recommend thus operation to anyone.

George Pruden   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john Scott  |  Overall Experience 
Rating:
3.0

My storage experience was great, but my interactions with Sandra Hegel, Manager, were unpleasant. She is not only unfriendly, she was rude and angry. At first I thought she was just having a bad day but she was the same during other interactions and the way she spoke to staff.

Kellie Gill  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debbie Simpson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nikki Portman  |  First Impressions 
Rating:
5.0

Was very impressed with how clean the facility was. Our unit was on the 3rd floor, but the elevator and supplied carts made it a piece of cake to move our stuff in and out. Staff is very friendly as well. Was definitely a good choice for storage of our belongings

Loszlo Bali  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn Gee  |  Overall Experience 
Rating:
5.0

Clean and handy, will use again when in need. Highly recommend.

MARIE MILLS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vicki cochet  |  Overall Experience 
Rating:
5.0

My experience with Kamloops Uhaul has been excellent. I am a single female and I found the facility security system dependable and the facility was always especially clean with great lighting and easy access and well maintained carts. The staff is very friendly and helpful. I would highly recommend them and will use them again in future.

Verna Wheatcroft  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina Badger  |  Overall Experience 
Rating:
5.0

Sandra and co workers were very very helpful!!! They all good not do enough to satisfy us. Very well managed U Haul location. Staff were saying it’s the best place they ever worked and really enjoy working as “ family” with Sandra. Definitely a great experience!!!!! Service not found many places in todays world!!!!

Jim Shuparsky  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

glenda mcmillan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenji Kuromi  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff!

aline larochelle  |  Overall Experience 
Rating:
5.0

This is not the first time I’ve used your storage and most probably won’t be the last.

tim rusby  |  Overall Experience 
Rating:
5.0

So clean and well kept. Great staff!

rick parkman  |  Overall Experience 
Rating:
5.0

The Kamloops(Halston)U-haul team did it again! They helped make my moving experience another success!! Can't say enough about the people there!!! They come through in the clutch,under all sort's of circumstances.. Please be just as kind as they are! Remember, it takes a'lot of teamwork at the counter, and behind the scenes, that go into making your rental experience as seemless as possible!!!! Thank You Sandra, Paula, and all of the Kamloops B.C.Crew...Dan S.

Daniel Stansfield  |  First Impressions 
Rating:
5.0

I would recommend this facility again. All staff was helpful and friendly, especially Paula who was our main contact.

linda buffie  |  Overall Experience 
Rating:
4.0

Confusion with staff on who called Me regarding waitlist. Apparantly there is a call center Not on location. The number came up 250 374 2856 Not a complaint but added Some confusion

Debbie Simpson  |  First Impressions 
Rating:
5.0

Sandra was incredibly helpful!! All the staff was great and very friendly, even had help carrying out moving boxes when picking them up. Move out was easy and closing the account was easy too (even though I forgot my unit number, they were able to look it up). If I ever need a storage unit again, will 100% return.

joliesa lepp  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mike Mcintyre  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul Clark  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brent McLeod  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn Armitage  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tobias Meier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tim rusby  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sarah gilpin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ralf Gloger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JODI HUNT  |  First Impressions 
Rating:
5.0

Great customer service knowledgeable &efficient.

Andrew Harper  |  First Impressions 
Rating:
5.0

Steve was awesome . So helpful and great attitude . You can tell he loves his job . Great sense of humor . Other staff was very friendly . Will recommend this facility highly . Pricing very reasonable .

Kathy Vanderveen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cody Robson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Loszlo Bali  |  Online Move In 
Rating:
5.0

Just remember to learn to use the sign in and it's a great place.

Aaron West  |  Overall Experience 
Rating:
4.0

Very clean, easy access reasonable rates and have recommended to another family member who had since rented a unit. Very convenient to pick up all our packing needs.

chris purdy  |  First Impressions 
Rating:
5.0

Great staff, all friendly and helpful.

Anton Petek  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

chris bode  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Cory Campbell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Deanne Flintoff  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Patricia Borek  |  Overall Experience 
Rating:
5.0

Really appreciate the first month free!

SHANNON VISSER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rob Caffet  |  First Impressions 
Rating:
5.0

so far my storage experience has been great but I expect no less since I've always had good experiences when dealing with Uhaul. thanks for making moving easier and less stressful

Deanne Flintoff  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Steve MacMillan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FARRAH HAMELIN  |  Overall Experience 
Rating:
5.0

The young woman that took care of us was awesome her name started with a C. . She had a quick question and asked an elderly coworker who was not friendly to her at all nor Other customers that came in. If you want to retain workers you Might chat with the older worker & tell her to be kinder to the younger staff. We all have bad days but kindness goes a long way. Thanks so much.

Shirley Boon  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

VINCE Strain  |  Overall Experience 
Rating:
1.0

Check out procedure not clear. I tried to contact by phone but long waits of an hour or more made this impossible. I went to the office to let them know that I was vacating. I was told to empty the unit and then it would be checked for cleanliness. Also told to take my lock with me and then to come back to close the contract. When I arrived back at the office the paperwork was done. I asked for a refund for the rest of the month as I left on the 12th of the month. I was then told that I could not have a refund as the contract was already closed. I then said that I would perhaps use the storage until the end of the month for additional items so I would put the lock on until the end of the month. I was informed that that would not be possible as I’d already closed the contract! So it is then possible for U-haul to obtain rent the storage stall that I had already paid for thus getting double the rent until the end of the month. I am extremely unhappy with this and hope you will see that it is unfair to me. A reimbursement for the balance of the month would be appreciated. Thank you for your consideration. Sincerely Carol Rimmer

Carol Rimmer  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff They were able to provide a second unit when the one we had was full The staff remembered us when we went back in the second day

Lora Lee Brekke  |  First Impressions 
Rating:
5.0

The staff were really helpful and friendly and the process was seamless.

Ryan Hirowatari  |  First Impressions 
Rating:
5.0

Thanks again for great service

Ed Martin  |  First Impressions 
Rating:
5.0

Never dealt with anyone more helpful and courteous than the Paula and her crew Also the manager in Terrace very knowledgeable and helpful Thanks for the great service

Ed Martin  |  Overall Experience 
Rating:
5.0

Used the storage facility before and was very impressed with the cleanliness and service. Again I would recommend this uhaul storage to family and friends

Marcel Albinati  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

keith bennell  |  Overall Experience 
Rating:
5.0

The lady that serve me was awesome play friendly good humor and would definitely recommend them to go to the Kamloops depot on the North Shore

Kim Denison  |  First Impressions 
Rating:
5.0

More than helpful

Kim baldwin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janeen Godin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrell Fleming  |  Overall Experience 
Rating:
5.0

Thank you Once again for a pleasant and well organized experience. SEE You again down the Road.

CATHY STIGLITZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RENE JARRY  |  Overall Experience 
Rating:
5.0

Exceptionally clean, washrooms some of the best I have seen for any business venue. A very well maintained overall facility.

Phil Crossley  |  Overall Experience 
Rating:
5.0

totally satisfied with this storage facility and experience.

louis henrietta albinati  |  Overall Experience 
Rating:
5.0

I found the staff very accommodating in fulfilling my needs.

garry howell  |  First Impressions 
Rating:
4.0

Hi I did not move in at this location. It was a mistake and asked if I can get a refund I had two pay twice for a storage unit one in Kamloops and one in Edmonton the one in Kamloops was a mistake that’s where I departed and I arrived in Edmonton yesterday and had to pay again

Shauna Ratzoy  |  Online Move In 
Rating:
5.0

Paula is amazing, she made all of our exchanges friendly and easy. Most likely will use again if needed.

Ayla Davidson  |  Overall Experience 
Rating:
5.0

This was a great storage experience. Everything felt safe , secure , and professional. Would definitely recommend this facility and will be my first choice in the future.

Dave Capostinsky  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandi Day  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brad Recoski  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brent Jackson  |  Overall Experience 
Rating:
5.0

Soooo accommodating !!!!!

Shayna Roberts  |  First Impressions 
Rating:
5.0

So far, so good…..

chuck brennan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

nolan Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicky Ignacio  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chaz Alec  |  First Impressions 
Rating:
5.0

Well managed, extremely clean facility!! A great experience.

Chris Dechert  |  Overall Experience 
Rating:
5.0

I had my items in storage for 8 months. Any time I needed to access it was easy. Any questions or concerns, staff were always happy to assist. I would go to the Halston location in Kamloops again in a heartbeat to store things. Thank you so much for keeping my things safe!

Janice Oklobdzija  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike MacKinnon  |  Overall Experience 
Rating:
4.0

The elevators where large enough and Paula was really nice

Maryanne Neville  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gillian jones  |  First Impressions 
Rating:
5.0

Paula was very helpful. I don’t think we read the instructions very well with the access part so Paula helped us.

Megan Jacques  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cheryl Sibbelee  |  First Impressions 
Rating:
5.0

Nothing but praise for the new kamloops location! My experience was great. Everything from the friendly staff, very clean facility and bathrooms, security system, was streamline and efficient. Thank you Uhaul!

Brenda Greenstreet  |  Overall Experience 
Rating:
5.0

All the staff are very friendly and helpful.

Sharon Mclelland  |  Overall Experience 
Rating:
1.0

Terrible staff, online booking system is useless, other than a nice facility this place is a waste of money

Tyrone Pottle  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karileah Powell  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MATTHEW LIVINGSTON  |  Overall Experience 
Rating:
5.0

Sandra provided an amazing service. All my questions were answered with extreme satisfaction.

Olu Ojo  |  First Impressions 
Rating:
5.0

A-1 service.

JOHANNES VERWEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Cook  |  First Impressions 
Rating:
3.0

Very expensive for what you get, didn’t stay for the entire month I paid for and wasn’t reimbursed for the time I didn’t use. I have another unit double the size and it is $3 a month more than this small unit.

Victoria Hulton  |  Overall Experience 
Rating:
3.0

I had 2 units and I was able to make in to one so I wanted to cancel one and it was painful it took 20 mins, then he said he put the one back in my name and I would get a free month, then he changed it and said my payment was due, he gave me papers and I left only to see all the paper work is in my mom's name which I recently rented a truck with her, so now I'm really confused

LINDSAY HUDSON  |  First Impressions 
Rating:
5.0

Staff was so kind, helpful ,considerate and generous to my situation of my parents home being flooded in Princeton.

shauna van de keere  |  First Impressions 
Rating:
5.0

A well run facility, Sandra and Paula were both excellent to work with

graham dawdy  |  Overall Experience 
Rating:
5.0

Sandra in Kamloops is amazing.The unit was clean.sorry about setting the alarm off. But 100 % happy

MONIQUE STOCKER  |  First Impressions 
Rating:
4.0

Some staff were not nice and some didn't know exactly what they were doing.

Kathy Adcock  |  First Impressions 
Rating:
3.0

When a staff asking for you to move to customer parking but no where to park because there is 3 u haul in the way and other car took up all the spots and there's no room to park in customer parking but the parking lots for the trucks were open and got rudely asked to move my personal vehicle even though there was no open customer parking and storage lockers got screwed up but was fixed by Sandra who was very helpful

Kathy Adcock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RENEE STEIN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Garry Schaeffer  |  Overall Experience 
Rating:
5.0

The manager does an excellent job there thanks very much

wayne Volk  |  Overall Experience 
Rating:
1.0

I cancelled before I even had a lock or moved anything in….only five days after i was called by your staff who recommended that i pay early! I originally had it booked for my move day of Nov. 6 and would have known i didnt need a storage locker after all but now I get charged for a full month!! How about a credit for the upcoming truck rental that I have booked??

Jennifer Campbell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea Hofmann  |  Overall Experience 
Rating:
3.0

Wait times on the phone and at the site were always way to long. Sandra is both professional and friendly. Love dealing with Sandra hope too every time I come in. She brings energy to her work environment. She oozes joy. Not all staff are both. One staff member didn’t know how to add insurance. Prices are too high but they are everywhere. Boxes are way too expensive.

Jennifer Seymour  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Oliver Ryan  |  Overall Experience 
Rating:
5.0

Everyone I dealt were polite and helpful at a time I just needed things to run smoothly

Anna Newbery  |  Overall Experience 
Rating:
5.0

Thank you very much , you folks were fantastic , and the storage units were impeccable:)

Donald Anderson  |  Overall Experience 
Rating:
2.0

Staff friendly and helpful. Very clean facility.

barbara forde  |  Overall Experience 
Rating:
5.0

If I ever need storage again I will definitely use you guys thanks

clarissa john  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Grant Lucas  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff and easy access.

marcia gofsky  |  Overall Experience 
Rating:
5.0

My experience with the storage facility was a pleasant one, I found the facility to be very clean, and the staff were friendly and very helpful.

Jessie Hauck  |  Overall Experience 
Rating:
3.0

They could answer their phones more

billy/ tracey johnston/Syrota  |  Overall Experience 
Rating:
5.0

Clean, safe, temperature controlled storage and a helpful friendly staff. Doesn't get any better than that!

charles hays  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin Jahn  |  Overall Experience 
Rating:
5.0

The staff were friendly and very helpful. They made my move a lot easier and far less stressful. Very grateful to Sandra and her team. Thank you

tammy manley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doug Collins  |  Overall Experience 
Rating:
3.0

I mean, you get what you pay for I guess. Not cheap at all but secure and easily accessible.

Brett Ballendine  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Zimonick  |  Overall Experience 
Rating:
5.0

Even though we were there a short time, The service was great.

bc cattlemens associaton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura Hardacker  |  Overall Experience 
Rating:
1.0

The key to my lock was destroyed in a car accident and as per company policy I had to hire a locksmith. This is unacceptable. U-haul facilities must offer an option to cut the locks off of client’s lockers under these circumstances or offer the option to unlock them with a master key. I will not recommend U-haul to anyone because of this flaw. We pay for customer service, not just the locker.

Landon Wamboldt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shane ruddell  |  First Impressions 
Rating:
5.0

Great place to store your belongings. My only complaint would be the price. It is quite expensive.

davidowski zelinda  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sylvia Kuch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Franke  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alexander Bell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Schneider  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mackenzie Moore  |  Overall Experience 
Rating:
1.0

Use online reservations yo bok storage locker, clerk says its irrelevant says its first come first serve... Very rude last at the front

Tyrone Pottle  |  First Impressions 
Rating:
5.0

Very accommodating and helpful.

Phil Crossley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shirley Boon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

holly farris  |  Overall Experience 
Rating:
5.0

Super friendly staff and management. Made my move easier.

tammy manley  |  First Impressions 
Rating:
5.0

My move was very stressful and quite difficult. The staff were always helpful and friendly and empathetic to me. They made it seem not so bad - and were able to help me with all of my requests. Honestly, between the heat wave and the smoke from forest fires - most days they were the only good part of my day. I wish also that i had rented the boxes - I went through GOBOX and they had very limited service hours that made my move way more difficult. I would absolutely recommend this local UHAUL team. Very nice people and a great facility. It was always clean as well.

trudy marsh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie Hansen  |  First Impressions 
Rating:
5.0

Very helpful staff, fixed a problem with the online booking that we had and was really well handled

Trent Mayer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany Cossentine  |  First Impressions 
Rating:
2.0

Elevator was broken when trying to move out. Couldn’t access my online account. Took forever to talk to the front office

Shelden Mccandless  |  Overall Experience 
Rating:
4.0

The staff were all professional and friendly. All of the issues we had came from the online platform. The system allowed me to book a storage unit, gave me a confirmation number and took my credit card information but when we arrived with a truck full to unload, we were informed that the units cannot be guaranteed unless in person. This was a known flaw in the online system according to multiple staff members yet nothing was done to fix the issue.

Christine Cook  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH PROVENCAL  |  Overall Experience 
Rating:
5.0

Yes very professional , during difficult times U Haul was their for us and thank you for that.

GREGORY CAIRNS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Toni McKilligan  |  Overall Experience 
Rating:
5.0

Staff was amazing and helpful.

Gerad Foss  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Noal Pitzoff  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandstone Centre Inc  |  Overall Experience 
Rating:
5.0

Super friendly staff! Always willing to help and super convenient! ☺️Hands down best self storage, very well kept clean and controlled temperature

raylen lampreau  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cory heasman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joan Jackson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maria Kenessey-Wells  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Wanda wornell  |  First Impressions 
Rating:
5.0

Friendly and helpful staff. Great customer service. Overall a very nice facility.

James Long  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Hanson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rolene Sam  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERICA CHAPMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ralf Gloger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rick klassen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ian Howat  |  First Impressions 
Rating:
5.0

Overall I was very happy with my experience, I rented a unit for months plus a truck to move my stuff out. It was all a really positive, quick and easy experience.

Kia Mattice  |  Overall Experience 
Rating:
5.0

All staff at U-Haul was excellent and very helpful

Rick Beattie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon Mclelland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Warrington  |  First Impressions 
Rating:
5.0

Sandra was absolutely awesome. First class customer service despite them being extremely busy. The call centre experience the day previous was not as great, and the web site was missing some key components, but dealing with Sandra smoothed out all the wrinkles. Great job, Sandra

Doug Collins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas Newman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matthew Thorne  |  Overall Experience 
Rating:
5.0

The young man needs to learn better customer service skills as we found him a bit aggressive but overall the management and cleanliness was good.

tanner bishop  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

george tugnum  |  First Impressions 
Rating:
3.0

Rude staff to deal with makes this whole experience not up to standards as well as advertising 24 hour access and o my having access untill 7pm

Chelsie Gill  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Trevor Stephenson  |  Overall Experience 
Rating:
5.0

Donna the manager made this so easy and painless thank you for making life’s hard times and changes a bit easier. Thank you!!

Rose Siccama  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pam Lyseng  |  Overall Experience 
Rating:
1.0

The staff put a lock on my storage unit the day before my rent was due and wasn't late yet. The staff horrible to deal with, very unprofessional improving the management. I would never recommend to anyone

Leaha Woods  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sandra austin  |  Overall Experience 
Rating:
4.0

Very clean. Love that they have a bathroom.

darrin loiselle  |  First Impressions 
Rating:
5.0

After an exhausting effort to get Information and book online, when I arrived at the location tired and confused, the staff was able to get me a unit, answer all my questions in a very speedy manner. The facility is absolutely spotless. I wish all storage places were this friendly and clean

Patti Ouimette  |  Overall Experience 
Rating:
5.0

Very helpful. Easy move all that anyone can ask for.

Cory Lalonde  |  First Impressions 
Rating:
5.0

Excellent facility. Staff were friendly and helpful everytime I dealt with them. The person I dealt with the most was Sandy and she was kind and helpful. I would absolutely use uhaul storage again of needed.

Candace Batter  |  Overall Experience 
Rating:
5.0

Staff was kind and helpful. Clean and safe facility. Pleased with overall experience.

Tina Rende  |  Overall Experience 
Rating:
1.0

The attendant, on Sunday April 18,2021, was rude, in order too let me rent a Van I had to take the insurance or I was not allowed to rent, of course I bought the insurance but I was not expecting it to $50.00 more I will never use this location again!

Micheal Smyth  |  Overall Experience 
Rating:
4.0

The cost is extortionate!

joshua clark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trevor Stephenson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CAM CARR  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff!

Laura Lowther  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nicholas Newman  |  First Impressions 
Rating:
1.0

I had reserved a 10 X 10 and when I got there one hour later (which I had said I was going to be arriving with my load) told me he had just given it to another lady and there were no units available anymore. He then offered me two smaller units at double the price of the 10 X 10 and when I said that was not cool he said he was sorry there was no more units available. I asked him to call his boss. His boss said to just give me the two at the same price as the 10 X 10... when she arrived after I had paid, I heard her tell another customer that there were several 10 X 10s still available... like honestly, this is some of the worst and shadiest customer service I've ever encountered.

Jason Hockersmith  |  First Impressions 
Rating:
5.0

Other than the run around of the size of trailer I wanted from the beginning. I enjoyed the friendly customer service.

FRANK ANTOINE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa Schneider  |  Overall Experience 
Rating:
5.0

Staff was very helpful and friendly. Thanks

Dave Capostinsky  |  First Impressions 
Rating:
3.0

Was not happy of being charged the same price as 24 hour access and did not get 24 hour access. I would not rent a place here again unless it was 24hour access as advertised, or a lesser price since you do not get the same access.

Kyle Metz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nola Mackenzie  |  Overall Experience 
Rating:
5.0

So far my experience was great. the general manager Sandra was extremely helpful and pleasant.

Candace Batter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kirk Nevison  |  Overall Experience 
Rating:
5.0

The staff made the procedure very easy and convenient. A very professional group! Thanks very much!

Ryan BROWN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mark Danroth  |  Overall Experience 
Rating:
5.0

All my stuff was always safe.

Quinton Courtoreille  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mel Lawless  |  Overall Experience 
Rating:
5.0

Would use again if I had to. Excellent service.

Rolene Sam  |  Overall Experience 
Rating:
5.0

Very friendly staff, quick and easy check in. Highly recommend.

Mel Lawless  |  First Impressions 
Rating:
3.0

My biggest issue was the stereotyping and unfriendly staff. Other then that the place needs to stay open later! 7pm is a ridiculously early time to be closing! And the electrical outlet were all locked. There was lots, I would be ideal if they were unlocked so who ever is at there locker can per say, charge there phone. Thx for hearing me out ☺️

Joseph Graham  |  Overall Experience 
Rating:
5.0

Clean facility, carts available for use, very friendly professional staff.

Winter Stark  |  First Impressions 
Rating:
4.0

The facility was clean, warm, easy to access and decently priced. Would definitely use again if needed.

Janell Karountzos  |  Overall Experience 
Rating:
5.0

The lady at front desk was amazing and help me throughout with the move. Thanks alot

YADU KRISHNA Kris Babodharan Nair  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stacy whitrick  |  Overall Experience 
Rating:
4.0

Overall unit was clean and big enough for all my items and the staff I did deal with throughout were great. Unfortunately the only thing that I would note is I wish UHaul would pro-rate in terms of storage units as I had my storage in there from Nov 30-Jan 1. I understand contracts are written and signed etc, but to charge a full month's storage ($270+ in my case) when I only used it for an extra few days over my original month was VERY disappointing, especially in these times when people are struggling with living/finances.

Riley Mutcher  |  Overall Experience 
Rating:
5.0

Staff was very quick, efficient and kind!

Rayanne Jones  |  Overall Experience 
Rating:
5.0

Staff was very helpful in meeting what I was requesting

Gord Mills  |  First Impressions 
Rating:
3.0

Extremely slow staff in office. Need more workers! Only had one person in front of me and I was in line for over 30mins. Not their fault I’m sure but just need more workers.

TAYLOR STARLING  |  Overall Experience 
Rating:
5.0

Dec. 19/20. Hello! I thought the service I received from the U-Haul Moving & Storage Of Kamloops North Shore-facility in Kamloops, B.C., was very good. In fact, Mrs. Hegel, the General Manager, had straightened out an error made in 2019 with a small number of communications with me. Thank you! Renee Taylor.

Renee Taylor  |  Overall Experience 
Rating:
5.0

Super clean! Friendly and helpful staff.

deb hinger  |  Overall Experience 
Rating:
1.0

This was the worst storage experience ive ever had. Customer service at this kamloops location was so terrible i dont think ill ever use uhaul again. Between incorrect information and terrible covid safety precautions mixed with terribly high prices and inconvenient access hours,this was the worst storage place ever. The people are rude and unprofessional.

dustin banville  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Riley Mutcher  |  First Impressions 
Rating:
5.0

The storage and staff are at professional grade. The whole facility are at the best caliber I have experienced. The staff were always obliging to any customer that they served while I was in the office multiple times over the past few months. As for my personal experience. I found the staff memorable in a positive respectable perspective.Very friendly and efficient people at the Halston Uhaul Storage and Rentals in Kamloops, BC Canada. I have recommended this Uhaul location to several people and they too have enjoyed the overall experience of storage and rental at Halston , Kamloops BC. Thank you to all of your staff. Uhaul should feel proud to have this kind of representation.

Michael Sinclair  |  Overall Experience 
Rating:
5.0

Staff were friendly and helpful, and you could use a couple more staff. Each customer transaction takes time which results in long waits.

Ivy Thomas  |  Overall Experience 
Rating:
3.0

I reserved a locker online and the staff member that assisted me on move in day was friendly enough but her supervisor (female) was very rude. She told the young girl to give me a locker that was $5/month higher than the one I had booked. When I said I wanted to pay the price I had reserved (and stuck to that) she was quite upset, told the girl to give the original locker to me and stormed off. Maybe she was having a difficult day but her behaviour was very unprofessional. Other than that the move in experience was good.

Kellie Gill  |  First Impressions 
Rating:
5.0

Fantastic staff. Very friendly-best rental experience I’ve had.

LAWRENCE ILES  |  First Impressions 
Rating:
5.0

Friendly helpful staff! Clean enviroment. Would recommend.

deb hinger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gord Wiebe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kathy cruickshank  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Harper  |  Overall Experience 
Rating:
4.0

Was surprised that first contact employees were not fully aware of refund policies. But when I left they were.

flora redpath  |  Overall Experience 
Rating:
5.0

The facility was large, new, very clean and very accessible. Very nice to come and go as you please, I would definitely recommend this facility to anyone.

Brian Juskow  |  Overall Experience 
Rating:
3.0

Nice units but not an ideal location for storing a lot of goods. Everything must be loaded on carts and taken up an elevator. Also no units larger than 10 x 10 - although you can book a 10x20 unit online.

GORDON MCALLISTER  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Matthew Lactin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathryn Hodges  |  First Impressions 
Rating:
5.0

Staff was friendly and helpful in Vanderhoof and Kamloops.

Ann/andy Burton  |  Overall Experience 
Rating:
5.0

Sandra and Paula are such fantastic folks l will highly rate Uhaul employees for any of your moving needs, especially Halston

Daniel Stansfield  |  Overall Experience 
Rating:
4.0

Very nice operation

Roger Wood  |  First Impressions 
Rating:
2.0

On every occasion that I had to go into the office there were 2 or 3 people at the counters but only 1 person dealing with customers. I walked out several times as I was on my way to work or on my lunch break and didn't the time required to wait. Also your billing person is not very friendly.

Catherine Boisse  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maxine albertson  |  Overall Experience 
Rating:
5.0

Thank you UHaul. The facilities were clean and well cared for. The staff are great - very efficient and friendly - particularly Paula. My only comment is I found it unnerving/scary at times to go to my unit on the second floor because anyone can just walk into the building - whether they have a unit or not. There is no keycard or code required to enter the building. Anyone can just walk through the sliding doors and access the elevator. I think the doors should be locked and a code entered for any one who wants to enter.

valerie mercer  |  Overall Experience 
Rating:
5.0

Good people at the service end. Phone service was a little confused with the lockdown times at the storage units. This was adjusted and responded to favourable resolve by the on site service people. Very good people at this facility.

Michael Sinclair  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john lamb  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tammy Makortoff  |  Online Move In 
Rating:
5.0

Storage area was great, facility well maintained and very clean. But the ladies down at the front desks is the main reason I would recommend anyone here. They are very helpful, polite and are able to engage customers to ensure customer satisfaction.... an art that is almost forgotten these days. Thank you!

jeremy ellis  |  Overall Experience 
Rating:
2.0

Don't think my end bill was fair. Should have read the fine print.

Shawn King  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isabella McLean  |  Overall Experience 
Rating:
5.0

The Staff member who checked us is was great were. She was quick and gave great information. The facility is super clean and well organized. Would definitely recommend to anyone looking for a storage space

Madison/cam Weiss/waddington  |  First Impressions 
Rating:
4.0

Kamloops and Vanderhoof both well ru and friendly. The burns lake operation is dreadful. Difficult to find, no signage, and the operator was rude, unhelpful, and useless. I utilized vanderhoof instead.

Ann/andy Burton  |  First Impressions 
Rating:
1.0

I reserved a 10x20 storage unit. When I arrived with my confirmation number the site staff changed my storage to 2 smaller units causing me great difficulty when I went back to the office to find out why this change. I was told I have to come back the next day and speak with someone else. What's the point of making reservations if Uhaul cannot commit ?

Brian/avery Fleming  |  First Impressions 
Rating:
5.0

Paula was fantastic, she stayed late to help us out as the door codes were not working.

Simone Stanyer  |  First Impressions 
Rating:
4.0

Says open 24hrs but only open 7 to 7,

Carl Warrington  |  Overall Experience 
Rating:
5.0

Great experience. Hopefully won’t move again but did appreciate them for this move.

Lorraine Milton  |  Overall Experience 
Rating:
5.0

Everyone was friendly and helpful. The storage facility was clean and well organized. I would recommend this facility.

Glenn/Lesley Giesbrecht  |  Overall Experience 
Rating:
5.0

The staff in kamloops in u haul paula , jammy who fix my hitch and electric works . I really happy happy happy sad fully satisfied with their service ... thanx guys and keep going on ... and again many thanks to you for providing a professional service.... Thanks Sunil sharma

Sunil Sharma  |  Overall Experience 
Rating:
4.0

The only thing I wish were different would be that the storage locker was 10’ wide and 5’ deep instead of 5’ wide and 10’ deep to allow easier access to items being stored. This wider layout is common in another storage facility I have experienced.

Duncan Middleton  |  Online Move In 
Rating:
4.0

Staff took the key to my lock to fix my door that didnt work properly... they never called to say key can be picked up or if anything was fixed. Had to ask for it back. All other experiences were great. Thank you

christine christensen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

janice jackson  |  Overall Experience 
Rating:
3.0

Everything was good until I went to return the truck, the person that came out to check the truck tried to double bill me for the truck, when I told him I had already paid for the truck, he then told me I owed $ 49 for fuel, I showed him the paper work that proved there was more fuel in it now then when I picked up the truck. When I wouldn't back down on the extra charges he said he was going to find someone else to deal with me, so I followed him, just so I could hear what was being said and show the next person up the food chain my paperwork, we went into the office and they finally came up with a charge of $0.43 because I was 1 mile over on the mileage they gave me when I picked up the truck. They took half a hour trying to figure out a way to throw on a extra charge. I guess when they figure out your mileage they don't take into consideration you may have to stop and pick up your furniture or go to a gas station

Carl Warrington  |  First Impressions 
Rating:
5.0

VERY clean and well maintained facility and very helpful pleasant staff. They do a very good job and are on top of their responsibilities.. I would HIGHLY recommend this location.

murray macaulay  |  Overall Experience 
Rating:
3.0

Service was really slow at the service desk. More staff was needed. Wait time was too long.

Duncan Harvey  |  Overall Experience 
Rating:
5.0

The best experience in storage. Secure facility, kind and understanding staff; having accommodations such as: washrooms, drinking fountains, carts, dumpster service (if needed), and items to purchase that aide in moving and storage has made this experience unique and exceptional! Moving in and out were simple and quick processes. The support from the staff is unlike anywhere else. I've not only used this location for my storage needs, but also for my uhaul moving van needs. I have never been let down by this location thus far! Thank you for being great. I appreciate this experience.

Danielle Rochette  |  Overall Experience 
Rating:
4.0

I booked the storage online. I was given the option to choose a 10x20x8 unit, which I chose. When we arrived at the storage facility we learned the largest unit is a 10x15x8.

Barbara Doney  |  First Impressions 
Rating:
5.0

A very clean establishment- was a breeze to move in and move out. Very friendly staff all around— Thank you Sandra and crew!

lisa hoffman  |  Overall Experience 
Rating:
4.0

Waited for easy 24/7 access, but that seems to be coming. Only reason I left was to consolidate my storage lockers into one location.

tom calder  |  Overall Experience 
Rating:
5.0

I will use your facility again

CAROL MCQUARRIE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Poitras  |  Overall Experience 
Rating:
5.0

Unfortunately I couldnt afford to keep paying storage, that was the only reason I left, felt my belongings were safe never worried at all.

lavonne morgan  |  Overall Experience 
Rating:
5.0

The manager, Sandra, was so helpful when I came in to inquire about renting storage. She offered solutions to make a very stressful event (moving) as easy and convenient as possible! I left the facility feeling like my belongings would be safe and secure in a very clean environment. I would highly recommend U-Haul to any friends or family that needs storage.

Jill Blower  |  First Impressions 
Rating:
5.0

Everyone helpful. Easy to work with.

Glenn/Lesley Giesbrecht  |  First Impressions 
Rating:
3.0

Too expensive for such a small space.

Duncan Harvey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon Booy  |  Overall Experience 
Rating:
5.0

Nice clean facility, friendly staff.

Jean Toker  |  Overall Experience 
Rating:
5.0

Girls were very welcoming, friendly and helpful! Will recommend uhaul to everyone!

sherri nicholson  |  First Impressions 
Rating:
5.0

Very nice and clean. Would be nice if there was a loading ramp that you could pull a truck up to (pickup) to on or off load easier even if it was a simple stand alone ramp in the lot.

murray macaulay  |  First Impressions 
Rating:
4.0

Friendly staff, clean facilities

JAY MILLARD  |  Overall Experience 
Rating:
5.0

Best u-haul location in Canada! Awesome staff and management

Lainie Tulk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice Bauer  |  Overall Experience 
Rating:
5.0

Sandra and her amazing teammates always made me feel welcome and helped me to the best of their ability. I would gladly recommend them to anyone at any moment. Thank you Sandra and your team for making me feel welcome.

Doug Dyer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lynda vigor  |  First Impressions 
Rating:
3.0

When construction of the old building began our contents was covered in drywall dust as the tops are open and not really covered. The building I was in was always locked so you had to go to the main building to stand in line to ask for access not very user friendly not very quick.

Jon Auston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond Austin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAY GRIFFITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isaac Mack  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tara foss  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Clayton Schoeler  |  Overall Experience 
Rating:
5.0

The U- Haul folk's, both in Nanaimo and Kamloops did it again! All I can say is that both teams were AWESOME!!..Thank you so much, and that we highly recommend U-Haul to potential clients!DAN, S.Creek, P.s.Kudos to Mark,Tammy, &Matthew in Nanaimo, &Paula, Natasha, and Sean, in Kamloops!These people@U-Haul are the main reason that our move was so very successful! We realize you all are putting yourselves at risk during this pandemic, and we believe that all of you are quite heroic and that we couldn't have done it without you. Thank you all from the bottom of our hearts!!...

daniel stansfield  |  Overall Experience 
Rating:
5.0

Thanks for your help

bruce johnson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Konrad Ladyslaw Glowczynski  |  Overall Experience 
Rating:
4.0

Nice facility with great staff but the loading unloading area is tight and made it impossible to honor the personal space issue. Also .since we had to use an elevator it was even more of a problem avoiding people. So if you are trying to avoid people due the virus this may not be the best option.

murray bymoen  |  First Impressions 
Rating:
5.0

Realy liked the carts for moving things , just made every thing so much easyer . Thx

glenn hindman  |  Overall Experience 
Rating:
5.0

Where I picked up the van and trailer, just outside of Saskatoon, the guy only had 1 tire secured! I could of lost my car but I checked at the gas station and the gas attendant tightened the straps around the tires.

Sandra Hopkins  |  Overall Experience 
Rating:
3.0

The lady that helped me today was very very sweet to me and I appreciated her kindness and she wasent judgmental at all witch was relieving for once.

Jennifer Hotvedt  |  First Impressions 
Rating:
5.0

Nice new facility. Friendly and helpfull staff.

Murray Adams  |  First Impressions 
Rating:
5.0

I THANK YOU U GUYS THERE AT HALSTON UHAUL , SO MUCH WORDS CANT EXPLAIN HOW MUCH HELP YOU WERE FOR ME , COMING TO KAMLOOPS NOT KNOWING A SINGLE PERSON, BUT KNOW I CONSIDER ALL OF THEM GREAT FRIENDS , AND I WILL RECOMMENDED THIS UHAUL TO EVERYONE EVEN COMPLETE STRANGERS , WORDS CANT EXPLAIN HOW MUCH U GUYS THERE (HALSTON UHAUL) HELPED ME OUT BY BEING THE BEAUTIFUL PEOPLE YOU ARE , I THANK YOU SO MUCH FROM THE BOTTOM OF MY HEART ❤ AGAIN THANK YOU ALL SO MUCH FOR EVERYTHING 😁❤

tammy thompson  |  Overall Experience 
Rating:
1.0

Will move out after 1 myth priced way to high will let people know

Marc Freeston  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Garry Savoy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

deborah clare  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Ajit Sidhu  |  First Impressions 
Rating:
5.0

I booked my Mitsubishi hitch here and they fix properly and before time bcz I had to reach Alberta for job interviews. That Jimmy the electrician and Paula who handle the coustomer in location they help me lot ... right now I just drop my 5/8 teailor from Edmonton to kamloops... and Cris who serve me with respected and professional manner in kamloops. Really enjoy yours services.....

Sunil Sharma  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Isabella McLean  |  First Impressions 
Rating:
5.0

Thank you so much for everything.

Diane Connolly  |  Overall Experience 
Rating:
4.0

The facility itself is excellent, brand new, clean and well maintained. The only complaints are that only 1 staff member works the front during the busiest times (Saturday) and you may wait up to 45 minutes before speaking to anyone.

Clayton Bucoviz  |  Overall Experience 
Rating:
4.0

I had problems with the security System at the beginning that took a very long time to get fixed.

Cheryl Fisher  |  Overall Experience 
Rating:
2.0

Hours werent 5am to 10 pm like stated in contract . would not help me at all and took my things and will not give them back. These are the most rude people i have ever delt with . The building says 24hr access . Its all a lie

Shara Mcnicol  |  First Impressions 
Rating:
5.0

Trip went really well,no problems at all...truck was great..thank again U Haul..

Sharon Booy  |  First Impressions 
Rating:
4.0

Awesome

Marvyn Bishop  |  Overall Experience 
Rating:
5.0

Clean, accessible and convenient.

joseph kristjanson  |  Overall Experience 
Rating:
5.0

Best customer service I've had in a long time. I wish I remembered her name she was remarkable.

monique brown  |  Overall Experience 
Rating:
5.0

Very lovely ladies at the front desk!

Codie Stevenson-Rosluk  |  First Impressions 
Rating:
5.0

Best Uhaul place I’ve ever been to

Lainie Tulk  |  First Impressions 
Rating:
5.0

Thank you for a fantastic experience.

Stuart Notheisz  |  First Impressions 
Rating:
5.0

Excellent Service!

DOUG LUPASKO  |  First Impressions 
Rating:
5.0

Friendly and efficient staff, especially the CSR who rented the unit to me.

katherine wunderlich  |  First Impressions 
Rating:
3.0

uhaul is overpriced service that had false advertising with their prices. The costs here are essentially theft. Thanks for stealing my money

Kurtis Benedetti  |  Overall Experience 
Rating:
5.0

New facility in Kamloops but if it is consistent with the service in the early months this will be a great facility and I will use it and recommend it to all.

Earl Baker  |  Overall Experience 
Rating:
5.0

Counter staff were very helpful and friendly made the whole experience stress free.

Andrew Williams  |  First Impressions 
Rating:
3.0

Bad employees at my location

Dean Carr  |  Overall Experience 
Rating:
5.0

The Best of Service and help these LADIES GAVE ME.I WOULD LIKE TO SAY THAT I A BIG THANK YOU LADIES FROM the Bottom of my Heart.They Went Way beon. ASWESOME. THANKS AGAIN FOR THE BEST SERVICE .

Nancy Dupuis  |  First Impressions 
Rating:
4.0

The storage units in kamloops are not accessible after 5 pm which is very difficult when you are working during the week. Facility is spotless and would definitely recommend.

Gaile McArthur  |  Overall Experience 
Rating:
5.0

A great experience.

Jim Standen  |  Overall Experience 
Rating:
5.0

I had an excellent experience from the moment I want in the. Paula help me with everything. I will recommend u haul moving and storage to anyone Two thumbs up to paula

Tammy Arksey  |  First Impressions 
Rating:
5.0

great friendly and knowledgeable staff great customer service clean and everything you need for moving and storage is there

gary work  |  First Impressions 
Rating:
5.0

Paula was excellent. Her customer service was above and beyond from staying a bit late to allow me to finish up to offering me a ride back to my vehicle. Highly recommend this location.

William Millwater  |  First Impressions 
Rating:
3.0

Everything went quite smoothly for my equipment return and storage rental in Kamloops, but the service line-up was about 30 minutes!

Roy Sasano  |  First Impressions 
Rating:
5.0

Fast friendly service Paula Anderson was a pleasure to work with to make sure my needs were met from the boxes I purchased to finally the storage locker I rented. Thank you

Edward Lapierre  |  First Impressions 
Rating:
5.0

.

Andrew Limbert  |  First Impressions 
Rating:
5.0

very friendly service. clean building

Ralf Gloger  |  First Impressions 
Rating:
5.0

Please consider requiring the Contract # and/or some I.D. from Customers when giving out refunds. I've had a refund stolen from me somehow. Thank you! - Renee Taylor.

Renee Taylor  |  First Impressions 
Rating:
5.0

Very fun and friendly staff at the Kamloops location on Kingston Ave. Thank you for making our moving days more bearable!! 😊

Travis St. Pierre  |  First Impressions 
Rating:
3.0

It's disturbing to me that anybody could walk in at any time to the storage lockers, no gate or codes or anything to restrict access - for such a big facility, it has hardly any staff and NO SECURITY

jenifer jonson  |  First Impressions 
Rating:
3.0

The unit sizes as quoted to me are NOT the actual size of the unit! I am being ripped off for $'s/space I am paying for. X5 units!! I want a price reduction! Not to be ignored.

Gordon Coffey  |  First Impressions 
Rating:
5.0

I will always remain going to this place it's really good

Brad Smith  |  First Impressions 
Rating:
4.0

My only negative comment would be a partial refund as I paid for a whole month. So u get to make double the money on your unit. Rather then refund a good customer. I’ve used uhaul 3x for moves.

Terri-lee woytula  |  Overall Experience 
Rating:
5.0

Service was excellent, very friendly staff

david sanschez  |  First Impressions 
Rating:
2.0

Process took to long and nothing regarding the contract was gone through if I didn't ask.

Jon Auston  |  First Impressions 
Rating:
2.0

service at the kamloops outlet was excellent telephone service to the American side upon ordering the truck and on-site storage caused me much distress as there is NO STORAGE!

Cathie flahr  |  Reservation 
Rating:
5.0

Very accommodating!

susan breedveld  |  Reservation 
Rating:
5.0

Great Experience

Devin Fischer  |  Overall Experience 
Rating:
4.0

Our customer experience was excellent. Not a lot of storage containers at this facility but they were able to accommodate us last minute with what they had available. I definitely would recommend!

Sandra Maitland  |  Overall Experience 
Rating:
4.0

Very friendly staff. Obviously was not from the area and maybe also new as she did not have some of the answers to my questions.

Monica Kriedemann  |  Reservation 
Rating:
1.0

Not the fault of the local dealership or its excellent staff. The rating is because of the online system that took my reservation when there was nothing available at thatocation. I wasted half a day

michael mortensen  |  Reservation 
No reviews have been submitted for this location.

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