Customer Reviews for U-Haul Moving & Storage of Justin

1,466 reviews

16300 FM 156 S   Justin, TX 76247
(1 Mile North of Hwy 114 South of downtown Justin, West of Texas Motor Speedway (Nascar Racetrack)

(940) 242-6531

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(940) 242-6531

16300 FM 156 S
Justin, TX 76247
(1 Mile North of Hwy 114 South of downtown Justin, West of Texas Motor Speedway (Nascar Racetrack)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Juan M. 
Rating:
4.0

Customer did not leave a comment.

Renesis B. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer Michell C. 
Rating:
1.0

purchased unit making sure our intent to use this unit to work on a vehicle of ours was well know then was told a month after that we couldn't use it to work on the vehicle

TRIENAN H.  |  Overall Experience 
Rating:
5.0

The renting with U-Haul is a little pricey but You get what you pay for!!! The manager is really nice and extremely helpful 😊😄😊

Brittney H.  |  First Impressions 
Rating:
5.0

The manager she was so welcoming friendly with a very positive attitude she explained the whole contract to me and answered all my questions. The facility’s are very well lit and clean very secure and very spacious. If i ever need to rent a U-Haul or storage unit again i will definitely be using her services.

MARIA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

sandy j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chaseton W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Aaron A.  |  Overall Experience 
Rating:
4.0

The overall experience was great. Truck drove very well. A small issue with the truck return concerning fuel, but we sorted it out. Uhaul tries to put the customer on the hook for their own missteps, but I don't take that well. From now on do the job correctly so I don't have to do it for you. Otherwise it was a good experience.

robert B. 
Rating:
5.0

Customer did not leave a comment.

Jason J. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
4.0

Customer did not leave a comment.

KENNETH H. 
Rating:
5.0

Customer did not leave a comment.

adrian E. 
Rating:
3.0

No designating drop off location in the lot so it was a bit confusing. I was worried that someone would/could just drive by and steal the trailer but since I had documentation that I left it, I was okay with relinquishing my concern and handing it off to the uhaul dealer.

bill A. 
Rating:
5.0

Customer did not leave a comment.

Tara S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miguel G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jay S. 
Rating:
5.0

Customer did not leave a comment.

Mohsine F. 
Rating:
5.0

Thank you

Mary Michele H.  |  Overall Experience 
Rating:
4.0

Make the key drop box more visible!

Mason W. 
Rating:
5.0

Customer did not leave a comment.

BENARJEEY R. 
Rating:
5.0

The MANAGER is really on the BALL !!! She runs a tight ship for sure !!!

ARNOLD G.  |  Overall Experience 
Rating:
5.0

All good

LYNISS N. 
Rating:
5.0

Customer did not leave a comment.

Tailor M. 
Rating:
5.0

Customer did not leave a comment.

Tommie S. 
Rating:
5.0

Customer did not leave a comment.

Tommie S.  |  First Impressions 
Rating:
2.0

Charged an extra day even though it was turned at least 12 hours EARLY. Charged for extra miles when the miles were off and the website told me it would save me money to drop off at a farther location. Hours after drop off the employee called about the keys and in the middle of the message said never mind I'm looking at them. Employee checked vehicle in and sent receipt at least 2 hours after it was actually turned in and AFTER my account was charged an additional $75

Denise L. 
Rating:
5.0

Equipment was as expected. The real gem here, though, is the personnel. What a knowledgeable, courteous and helpful staff! Unexpected and most apprexiated!

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Adam D. 
Rating:
5.0

Customer did not leave a comment.

THERESA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Traci H. 
Rating:
5.0

Rodney was very courteous and friendly. He took the time to explain and show us the storage facility.

Angella E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS V. 
Rating:
5.0

The young man that helped me was very courteous, helpful and respectful.

Clark O. 
Rating:
5.0

Customer did not leave a comment.

Bruce L. 
Rating:
5.0

Outstanding customer service!

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Miguel G. 
Rating:
5.0

Customer did not leave a comment.

Taylor T. 
Rating:
5.0

This place was great and professional. The gentleman in the yard directed us where to park the trailer. He disconnected the trailer from the truck. Big difference from the location in Kyle.

Jo B. 
Rating:
5.0

The young man that work there is totally awesome

Graylin E. 
Rating:
5.0

Great customer service.

Victor J. 
Rating:
5.0

Katelyn was awesome !!!

ARNOLD G.  |  First Impressions 
Rating:
5.0

Get team to visit when you need a U-Haul for local or long distance u-haul.

Erik F. 
Rating:
5.0

Customer did not leave a comment.

THERESA G.  |  First Impressions 
Rating:
5.0

Manager went over and above to take care of me. Very much customer focus and goes the extra mile to make sure we are taken care of and get what we need.

Jai H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosie R. 
Rating:
5.0

Customer did not leave a comment.

Jai H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

FRANCISCO T.  |  Overall Experience 
Rating:
5.0

Kaitlyn made the experience convenient and easy. We have rented a U-Haul and now rented a storage space the office has been great.

Amy M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Douglas C.  |  Overall Experience 
Rating:
4.0

Employees are friendly but the location is not clean… I had to stay in the store for some of my reasons and couldn't breathe properly. The whole store smells like a restroom.

Ahmed Pasha M. 
Rating:
5.0

Benni was super helpful, knowledgeable, professional, and provided excellent customer service! My mother in law and I needed to rent an auto trailer. From start to finish was a smooth process. Great employee who definitely deserves a management position!

Shelby G. 
Rating:
5.0

Customer did not leave a comment.

douglas C. 
Rating:
5.0

Customer did not leave a comment.

JAMES G.  |  First Impressions 
Rating:
3.0

Respond with the final receipt faster

Gerald L. 
Rating:
5.0

Customer did not leave a comment.

bryce K. 
Rating:
5.0

NA

GENEVIEVE S. 
Rating:
5.0

Thank you!

AJ F. 
Rating:
4.0

Customer did not leave a comment.

suzanne w.  |  Overall Experience 
Rating:
5.0

Great people to work with

Mario M.  |  Overall Experience 
Rating:
5.0

Manager was absolutely 💯 awsome.

KEITH C. 
Rating:
5.0

Everything was great

Ken G. 
Rating:
5.0

Customer did not leave a comment.

Dan C. 
Rating:
4.0

Customer did not leave a comment.

Erik F.  |  First Impressions 
Rating:
5.0

Awesome team!!

Anthony C. 
Rating:
5.0

Staff was/is super helpful.

Kevin D. 
Rating:
5.0

Customer did not leave a comment.

Heather B. 
Rating:
2.0

I've rented U-Haul trucks for decades. Never have I received a truck with 1/8th tank of gas until the most recent experience.

Brittany W. 
Rating:
5.0

Thank You for easy rental

Zdenek D. 
Rating:
5.0

Customer did not leave a comment.

Marie H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH T. 
Rating:
5.0

Customer did not leave a comment.

Malik F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tanya T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATELYN B. 
Rating:
5.0

Customer did not leave a comment.

LEONARD V.  |  First Impressions 
Rating:
5.0

The employee that helped me went above and beyond to ensure I had what I needed to make my move smooth. He truly was a lifesaver! This location has always been top notch!

Cody S. 
Rating:
5.0

Customer did not leave a comment.

Gregg A. 
Rating:
5.0

Customer did not leave a comment.

Gregg A. 
Rating:
5.0

Customer did not leave a comment.

Jessica E. 
Rating:
5.0

Customer did not leave a comment.

LARRY W. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Kevin J. 
Rating:
5.0

Customer did not leave a comment.

JAMIE O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adam S.  |  First Impressions 
Rating:
5.0

Nice and friendly customer service!!!

Tewanda J. 
Rating:
5.0

Customer did not leave a comment.

Amanda H. 
Rating:
1.0

Customer did not leave a comment.

Jackie R. 
Rating:
4.0

Customer did not leave a comment.

FRANCISCO T.  |  First Impressions 
Rating:
5.0

The new manager is awesome and staff friendly.

Catrina W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mark B.  |  Overall Experience 
Rating:
5.0

We were able to get our storage unit and other items needed quickly. Staff was friendly and helped with loading items and helping us become familiar with facilities.

anne c.  |  First Impressions 
Rating:
5.0

The staff was very friendly and helpful. Both gentleman assisted with smiles on their faces.

Ashley B. 
Rating:
5.0

Customer did not leave a comment.

Sammy L. 
Rating:
5.0

Customer did not leave a comment.

Adriana K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roxane L. 
Rating:
5.0

Customer did not leave a comment.

Tami H. 
Rating:
4.0

Nothing! This location met my expectations and the desk clerk was knowledgeable and guided my through the process expertly

David T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Tim W.  |  Overall Experience 
Rating:
5.0

Nothing! Had an excellent experience. Staff were friendly and so helpful!

Jo-Anna D. 
Rating:
2.0

Customer did not leave a comment.

Billie K. 
Rating:
5.0

Don't change a thing everything was great unless you want to offer cheaper prices which would be a good thing. I enjoyed the rental experience and your personal.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Joseph N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David G.  |  Online Move In 
Rating:
5.0

The customer service was very knowledgeable and helpful

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Henry K. 
Rating:
5.0

Thank you for keeping my valuables safe and secure.

RYAN N.  |  Overall Experience 
Rating:
3.0

Besides the employee on Thursday of 8/17/23 at 3:50 pm when I called and put me on hold for 20 min. And when I hung up and called back it went straight to voice saying there is no one here to help you and call back later. Guy could have taken my name and number and called me back instead of making me feel as if I was not important and didn’t care what I needed. But the lady who answered my call the next day was truly awesome and very helpful.

CHAD N.  |  Overall Experience 
Rating:
5.0

The man working was very calm and courteous and helped make a stressful situation easy. He's awesome.

Naomi S. 
Rating:
5.0

Awesome customer service!

Geronimo T. 
Rating:
5.0

Customer did not leave a comment.

Deven H. 
Rating:
5.0

Customer did not leave a comment.

lorena L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bradley A. 
Rating:
3.0

Customer did not leave a comment.

Edwin V. 
Rating:
5.0

The staff was helpful and friendly. Great location.

Kyle R. 
Rating:
5.0

This was a great & safe place to store my life belongings And the staff were very helpful and very nice

Ronald H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan C. 
Rating:
5.0

Great staff, easy in and out

James C. 
Rating:
5.0

Customer did not leave a comment.

Jerry M. 
Rating:
2.0

Paying for climate control at this location was a waste. It was always between 85 and 95° and not bearable when working inside. The roof was leaking in the building that I was in and a lot of the times when I would visit the unit the door would be propped open, so security was a big issue. It was so understaffed and at times when people would move out, they would leave food and boxes at the entrance, these were not picked up for about a month, which made the location smell horrible . I accidentally left my unit open at one point and items were stolen. It was my fault that I left it open. However, when I asked for the security camera or for the video to be reviewed there was no follow up, my thinking is that there really were no cameras around that unit or they didn’t work

Erika D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeffery C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeffery C. 
Rating:
3.0

I was charged a different rate from my quoted price and I was under the mileage that I expected to drive. I was also told that if I brought the vehicle back in under 2 hours that I would have a rate reduction which that was a broken promise.

Climetha W. 
Rating:
5.0

Customer did not leave a comment.

ALEX J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arnold J.  |  Overall Experience 
Rating:
5.0

The customer service was great and one of the movers named ben went above and beyond to ensure that I got moved into my storage unit fast and hust the whole experience was amazing.

Kristy R. 
Rating:
5.0

Customer did not leave a comment.

Clayton T.  |  Overall Experience 
Rating:
5.0

Awesome service very helpful.

Jerry L.  |  Overall Experience 
Rating:
5.0

Great customer service

Luis F. 
Rating:
5.0

They were nice and super helpful

Nicholas W. 
Rating:
1.0

I extended my rental from midnight to 3pm and I received a call demanding I bring the uhaul back because they rented it to someone else she was mean. I explained that I was afraid to be out so late in an unfriendly area she didn't seem to care about me.

Samantha S. 
Rating:
1.0

I accidentally left a personal utility dolly and appliance dolly on the truck I rented. I didnt realize it until after the location was closed. I went in the next day shortly after the location opened. I had called ahead to let the person there know what had happened but they said they only had one dolly (the cheaper utility dolly). I thought surely when I got there it would be a simple case of the other dolly being nearby somewhere. That wasnt the case. The employee was very unconcerned and was clearly going through the motions as far as trying to help me. Everything that was done as far as looking for the missing dolly was suggested by me and the employee was reluctant to do anything. They just whistled and walked very nonchalantly place to place making comments that indicated I was mistaken somehow. He made me feel like I was just bothering him. I told him I was 100% sure I had left both dollys. I even had someone with me that verified it. I said if it wasnt there then someone clearly took it. He just answered very flippantly "No one took it..." So someone got themself a free utility dolly and I'm not sure it wasnt the employee (Michael) that took it. Very unprofessional, very dissatisfied, and possibly criminal behavior from this Uhaul location.

Chad S. 
Rating:
4.0

Customer did not leave a comment.

Jeremy B. 
Rating:
3.0

Customer did not leave a comment.

Zoe F. 
Rating:
5.0

Everything was excellent!!! Recommended 100percent AAA!!!!!

Juan U.  |  Online Move In 
Rating:
5.0

Staff was very friendly and helpful; able to answer the couple questions I had. I don't plan on moving again for quite a while, but when I do, I would definitely come back to this UHaul location for anything I needed. Thank you again!

Patrick G. 
Rating:
5.0

My move out date was actually June 9th. I’m. Not sure how wires got crossed on that. The rest of the time my experience was great.

Sherree B.  |  Overall Experience 
Rating:
1.0

Justin location cancelled my reservation without a notice, I booked the truck few weeks and I confirmed my reservation with the lady during the week. Very slow system, waste of time. no help. Never again

Sirine A. 
Rating:
5.0

This is our third time to rent trucks from UHaul. UHaul Associates in Justin are the best. Clean, friendly and very helpful. The problem we have is with Movinghelp.com. Their moving team did not show and we had to scramble to find help on site in Midland. We had prepaid for the movers and we were told to call their help line. No one ever answered surveys were taken, called repeatedly and no answer and no help. We are still owed that moving charge. I know that UHaul is not at fault here, but the movinghelp.com is being referred by UHaul. I would like a refund of the movers fee. It shouldn’t be this hard to get good help and an honest couple of hours work. If I do not get my refund it will be turned into the BBB and I do consider this theft. I would appreciate UHaul helping with this matter. Thank you in advance. Julie Aldana 432-260-8114

Julie A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kerry c.  |  First Impressions 
Rating:
5.0

We had our entire household goods stored for over a year with zero problems!

scott f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDRA C.  |  Overall Experience 
Rating:
5.0

You all are terrific. Excellent and friendly service.

Thomas J. 
Rating:
5.0

Customer did not leave a comment.

dan d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SANDRA C. 
Rating:
5.0

Michael was very helpful and did a great job!

SANDRA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew K. 
Rating:
5.0

Stored my truck and trailer here for over two years , highly Recommend them they kept my things secure.

Joshua H.  |  Overall Experience 
Rating:
3.0

I still never received a final receipt. When I dropped the truck off the guy was nice. He said you'll get a final receipt showing all charges. Well it's been 24 hours and no receipt. But I did get this survey so I see how important my receipt is.

Daniel B. 
Rating:
5.0

The local site was great. The issue is the website that is preloaded with items already selected and if you are not careful, you will be charged extra. This is not a good method to earn loyalty. The people working locally were great. Change the write practices.

Mark M. 
Rating:
5.0

Superb service from the guy working the front desk. Very knowledgeable and respectful!

Kortlin W. 
Rating:
5.0

Julie was great! She stayed late to help us with our last minute needs. White glove service from Julia! Xxxooo

richard l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROY R. 
Rating:
5.0

Customer did not leave a comment.

Laura B.  |  Overall Experience 
Rating:
5.0

Nothing, the service and staff were great.

Carlos D. 
Rating:
4.0

Customer did not leave a comment.

Randy D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sean s.  |  Overall Experience 
Rating:
5.0

Jule was very helpful. Understood what we needed and accommodated. Thank you.

Debra W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamela D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zachary W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNETH H.  |  Overall Experience 
Rating:
5.0

U-Haul of Justin was beyond awesome! I was there for almost four years and never had a bad experience. 10/10 recommend

Robert W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina M.  |  First Impressions 
Rating:
5.0

Julie is the absolute best! Very helpful and accommodating. Highly recommend

jason f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joel M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felipe S.  |  Overall Experience 
Rating:
5.0

Great service

Paul G.  |  Overall Experience 
Rating:
5.0

Mike was very helpful and proy

RICHARD S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felipe S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEONARD V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james g.  |  Overall Experience 
Rating:
5.0

Great service...

Enrique S.  |  Overall Experience 
Rating:
5.0

I kept a unit there for 3 years. The staff and Julie especially were the nicest and most helpful. Always great customer service.

kirk b.  |  Overall Experience 
Rating:
3.0

The vehicle was not what I consider roadworthy once I had it loaded and was going to my secondary location the oil light came on I pulled into U-Haul where I leased the vehicle from they added oil the oil light still didn't go out while driving to my location the shifter locked twice and I was unable to get it out of gear it sounds as though the front end or the transmission is about to give up the vehicle vibrates and shakes as though the motor mounts are loose I felt this vehicle was unsafe to be on the road and I was unsafe driving it.

Margaret M.  |  Overall Experience 
Rating:
5.0

Awesome!!!!

GREGORY H.  |  Overall Experience 
Rating:
3.0

Somebody keeps fuc king with my luck

jeffery w.  |  Overall Experience 
Rating:
5.0

All my expectations were met!

STEPHEN R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RONALD WILLIAM Y.  |  Overall Experience 
Rating:
4.0

Online confirmation stated unit was open with complimentary lock inside. Unit was locked, waited twenty minutes to get unlocked, then had to go to office to obtain lock. Staff was friendly and helpful. It's just that the unit was not ready to move in as indicated.

Robert S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kathleen B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sharon B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lisa m.  |  Overall Experience 
Rating:
5.0

Great customer service

Enrique S.  |  First Impressions 
Rating:
5.0

Great job

GREGORY H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter W.  |  Overall Experience 
Rating:
5.0

Start prorating if people move out early. Because you rent it out again before the paid up term.

Angela c.  |  Overall Experience 
Rating:
5.0

Outstanding service given by Julie

CATHERINE K.  |  Overall Experience 
Rating:
5.0

The that’s great have you noticed the Silletti before lorries been satisfied

deborah p.  |  First Impressions 
Rating:
1.0

Had problems getting through the phone to change my credit card information. Checking out was a nightmare!!!

Dane G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily K.  |  Overall Experience 
Rating:
5.0

Everything went very well. There was a small issue with my online reservation, however, Justin was able to sort it out quickly. The man Justin took over for was very good too. I'm sorry I didn't get his name.

EMMETT J.  |  First Impressions 
Rating:
5.0

Julie is awesome very friendly and helpful

PAULINE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin S.  |  Overall Experience 
Rating:
5.0

Thank you!

fernando l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAULINE C.  |  Overall Experience 
Rating:
4.0

Overall nice facility and friendly staff. Regarding the storage units: there were dead crickets everywhere due to the poison boxes in each unit. A very foul smell was also noticed in one of our units.

Charles H.  |  Overall Experience 
Rating:
5.0

Friendly service and very helpful.

KARINA YAZMIN H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edwin B.  |  First Impressions 
Rating:
5.0

Great salesperson. Friendly, knowledgeable and very creative with her ideas.

David B.  |  First Impressions 
Rating:
5.0

Outstanding

NICHOLE N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOSEPH Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Holly S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carl W.  |  Overall Experience 
Rating:
3.0

To expensive

HENRY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john D.  |  First Impressions 
Rating:
5.0

Great service over and above the normal. Had great communication with manager and staff. Was well pleased with my units and boat storage. Very nice and welling to help manager and welling to go the extra mile to help you. Nothing was damaged or messed with. If I need storage again I will use this location again. Thanks again for your help!

STEVEN B.  |  Overall Experience 
Rating:
5.0

Very nice and helpful staff! I will recomment this storage to my friends and relatives.

JESUS F.  |  Overall Experience 
Rating:
5.0

We had our unit for more than 2 years. Always kind and helpful, never any issues. Great location for storage.

Gesila C.  |  Overall Experience 
Rating:
5.0

The gentleman took care of everything we needed and was very friendly and courteous.

Sherree B.  |  First Impressions 
Rating:
5.0

This was a super convenient location for me. I had five units which I could access at anytime. They offer remote openers so that you don’t even have to get out of your car to open the gate. If you’re going late at night or in the middle of a hot day, this is a great perk. I had all of my belongings here for 10-11 months. Everything worked out perfectly. The staff is great and I really appreciated all they did.

Mary A.  |  Overall Experience 
Rating:
5.0

Mrs. Julie was so sweet and professional easy to deal with.

Maria S.  |  First Impressions 
Rating:
5.0

Nos sentimos super feliz de que nos refirieran este lugar, de verdad que nos atendieron con mucho respeto y amabilidad, el lugar esta perfecto y cumplio mas alla de nuestras expectativas y su manager Julie Burel lo hacen un lugar excepcional el cual no dudaria volver a necesita algun otro servicio que ofrecen.

james L.  |  First Impressions 
Rating:
5.0

Outstanding customer service.

Carl W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juliomanuel P.  |  First Impressions 
Rating:
5.0

Great place!

VELTA Y.  |  Overall Experience 
Rating:
5.0

The personnel very attentive and friendly.

Monica R.  |  First Impressions 
Rating:
5.0

Super friendly and helpful staff at both locations!

SHANE R.  |  First Impressions 
Rating:
5.0

Great customer service

WISLEY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

scott f.  |  First Impressions 
Rating:
5.0

Justin was great, professional and friendly. He took good care of us!

linda g.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

mark f.  |  Overall Experience 
Rating:
5.0

Friendly staff!!!

TODD D.  |  First Impressions 
Rating:
5.0

All I can say is … what a great staff. Very accommodating, friendly, helpful and just nice people!!!!

Jose R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackie P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tom j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gussie A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffery Z.  |  Overall Experience 
Rating:
4.0

We have had this storage since it first opened before it was Uhaul. Everything has always been great BUT the lighting inside the air controlled buildings needs updated. It's VERY hard to see inside each unit, we always had to use our phone flashlights which isn't always convenient. The only other thing that changed was the trash receptacle access. I think trash should be REQUIRED at a storage facility. Trash pickup isn't that expensive, I know bc that's my husband's profession, and is the best thing to offer to customers! Other than those 2 issues, I've never had any problems and would recommend Uhaul Justin Storage!

KATEY C.  |  Overall Experience 
Rating:
5.0

Julie takes pride in serving her customers & you know that she is genuine in her conversations with her. Friendly, polite, knowledgeable. helene

helene b.  |  Overall Experience 
Rating:
5.0

Always pleasant to deal with and got some ( good deals)!!!.

james i.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet B.  |  First Impressions 
Rating:
5.0

I have my unit for over 6 years, Julie and her crew are the best I have experienced. I have also used them for my truck rentals and moving AAA. PLUS

TERRY G.  |  Overall Experience 
Rating:
5.0

Staff is always helpful and polite. They work hard and do it all with a smile.

Danny H.  |  Overall Experience 
Rating:
5.0

The only problem I ever had was the access pad to the climate controlled building. I had trouble getting into it several times and had to get a staff member to help me. Otherwise, the facility, maintenance and staff were excellent!

Teresa C.  |  Overall Experience 
Rating:
5.0

Staff worked very well to accommodate me coming in after hours.

Zachary S.  |  First Impressions 
Rating:
4.0

Move out was Friday the 5th not the 9th.

BRIANA H.  |  Overall Experience 
Rating:
3.0

Only issue is that your system started declining my auto pay card for no reason. I did not notice this issue until my unit was red tagged. Luckily this was during office hours. I literally gave the office the same Credit card with the same 2024 expiration date and your system accepted without hesitation. The problem is the 50$ fee was beyond the authority of the staff to reverse the charges. Please look into this and help. Tim Norris Justin TX location.

TIMOTHY N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ESTUARDO Q.  |  Overall Experience 
Rating:
5.0

Well worth spending the money . Great crew of men . Hard workers .

Brenda G.  |  First Impressions 
Rating:
5.0

Julie is absolutely fabulous!!!!!

Jacqueline B.  |  First Impressions 
Rating:
5.0

Julie is the best--very friendly and helpful. We found the facility to be clean and well run, and we felt our possessions were very secure.

kathrine S.  |  Overall Experience 
Rating:
5.0

Great place and great people. They go above and beyond to help.

JESUS F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B.  |  First Impressions 
Rating:
5.0

You are so lucky to have the professional lady working for you. Julie is so efficient and so pleasant to work with. thank you

Walter h.  |  First Impressions 
Rating:
5.0

Always friendly and courteous staff everytime I visit this location.

Erick B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela P.  |  Overall Experience 
Rating:
3.0

Everything was going well… The regular manager is super friendly, respectful and accommodating. On 9/17/21 when I came to check out however, I couldn’t get the lock to one of the units to open. After trying and trying, the young lady who was covering the morning shift also tried unsuccessfully. Mind you the locks were the ones the facility provided when I stored the stuff. I bring them from the outside… Finally, that young woman who was covering said I had to call a Locksmith technician to open the lock at my own expense. After calling around I found a technician who could come. The technician sprayed the lock, and 1 minute later, he opened it for a cost of $120. That’s in addition to the hour that my movers spent waiting for locksmith to come, while I was paying them $165 an hour. I recommend the facility, but bring your own lock, and when you’re moving out, bring some lock lubricant with you. That young woman had a very flat affect, not friendly at all, but she was only covering as I said earlier. Otherwise the experience wasn’t bad.

MARIE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jane b.  |  Overall Experience 
Rating:
5.0

Very pleasant and helpful staff. Clean and secure storage.

Donald M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Greg P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICKAEL O P.  |  Overall Experience 
Rating:
5.0

The attendant was very polite and insightful. She made it a very quick and easy process

Steven M.  |  First Impressions 
Rating:
5.0

Amazing service

Jodi S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jayson B.  |  First Impressions 
Rating:
4.0

While we were there we priced climate control and ended up rented a 10 x 15

Dane G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

lisa m.  |  First Impressions 
Rating:
5.0

Julie is a very good manager

STEVE J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES P.  |  First Impressions 
Rating:
5.0

Julie was very helpful and friendly. She went above and beyond to help me.

Lisa R.  |  Overall Experience 
Rating:
1.0

Air conditioning for climate control hasn’t worked in 3 months

Sebastian M.  |  Overall Experience 
Rating:
5.0

Arrived and in a short time had access and unloaded in climate control. Super nice and clean and cool. Great job by attendant.

James W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

melissa d.  |  Overall Experience 
Rating:
5.0

Julie is an asset to your company. She is very knowledgeable, friendly , and most helpful! We also found the storage facility to be excellent. We were very pleased.

kathrine S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Doug H.  |  Overall Experience 
Rating:
5.0

Great staff!

Pamela P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KRISTI T.  |  First Impressions 
Rating:
5.0

We had a great experience. Loved how secure our trailer was over the weekend. As you can see by our address, we are not from this area. Our hotel the Marriott didn't let us park our trailer on their grounds. We couldn't park our trailer at the Texas Motor Speedway, where our event was held due to other events going on at the same time. So thank you for having a safe place to leave our trailer over the weekend. We just wish you had weekend rates. I had to pay a monthly storage fee when I only needed 3 days. Respectfully, Manny & Kristy Hernandez

Manuel H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lauren C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

WILLIAM J.  |  First Impressions 
Rating:
5.0

Very helpful and friendly. Quick and Easy sign up process.

Scott M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dominic Taleo C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

joel f.  |  Overall Experience 
Rating:
5.0

Great place

james m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brenda B.  |  First Impressions 
Rating:
5.0

Outstanding Customer Service!!

Rasaundra M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

helene b.  |  First Impressions 
Rating:
5.0

Julie is friendly and eager to assist.

clarence m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Josh L.  |  Overall Experience 
Rating:
5.0

Julie the manager is amazing. So helpful and accommodating always and goes out of her way.

SANDRA F.  |  Overall Experience 
Rating:
5.0

Great value and service. The staff were very helpful and I would certainly recommend U-Haul to anyone!

Greg S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

melissa a.  |  First Impressions 
Rating:
5.0

Agent on duty was very helpful

Danny H.  |  First Impressions 
Rating:
5.0

Julie was super helpful and we appreciated it greatly!

Tyson W.  |  First Impressions 
Rating:
5.0

Julie was very friendly and knowledgeable as well!

Debbie P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald M.  |  First Impressions 
Rating:
5.0

Julie At Roanoke uhaul is the best ever!!

MICHEAL M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james g.  |  First Impressions 
Rating:
5.0

Very helpful staff. Really great to work with..

steve p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles & Eileen S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brandon F.  |  First Impressions 
Rating:
5.0

Ms Julie and staff were always friendly and helpful! I will definitely use this facility again if/when needed!! Thank you!

Teresa and Rober S.  |  Overall Experience 
Rating:
5.0

Julie was friendly and most helpful!

edie h.  |  Overall Experience 
Rating:
5.0

Julie was always very helpful

Jeff b.  |  Overall Experience 
Rating:
5.0

All of my expectations were met!

STEPHEN R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Greg P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nicole s.  |  First Impressions 
Rating:
1.0

Our boat was messed with and engine raised on two separate occasions. The facilities security system went down for 3 weeks in Aug. 2020 due to lightning. Our tarp was messed with and they were aware of it but did not notify us of either. We ended up loosing our trolling motor, 6 poles, a net an innertune and fishing tackle to theft and they siphoned 20 gallons of gas out of our tank and of course this happened while the cameras were down. Nobody notified us. We went to use our boat and found all of it gone! When we mentioned it to the manager she said "oh ya the IT guy mentioned to me that your tarp was moved a couple times and he tried to fix it" but nobody thought to let us, the owners, know about it!! We lost $3,400 worth of stuff!! I would NOT reccomend this place unless your boat/camper is locked up tight and even then the outside will get messed with. The manager should have told us when the security system went down and also when she was aware of our boat being messed with. Whoever took it all had a LOT of time to siphone that much gas and unbolt the trolling motor. Makes me wonder who all knew the cameras were down!?

Katherine P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gussie A.  |  First Impressions 
Rating:
5.0

Julie is amazing! I refer people to this facility without reservation.

michael s.  |  First Impressions 
Rating:
5.0

Julie was great!

Robert S.  |  First Impressions 
Rating:
1.0

It is totally unacceptable, that after putting $10,000 into that facility, I did not receive a rebate upon removable of my property which would amount to less than $100. It’s not my fault there was no contract, or how does this facility know there was no contract? Come on, it was 10 years ago!

ANITA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDUARDO Y.  |  Overall Experience 
Rating:
5.0

Never a problem in over 10 years of renting! Would highly recommend!

GAYLE J.  |  Overall Experience 
Rating:
5.0

5 hours later after already going to 3 other U-Hauls in Lewisville, Carrollton and Plano that were nightmares, Customer Service directed me to Justin. This time a spot for my RV was actually there when I arrived. No "computer glitch" like the others. Marty was very nice and the facility is spotless. Justin is farther than I wanted to go, but it was worth it and the pricing was better.

Cary S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda G.  |  First Impressions 
Rating:
5.0

Wish they had lights inside unit. Other than that it was excellent.

CAMMY FOX R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roy R.  |  First Impressions 
Rating:
5.0

Wonderful and friendly customer service. Had everything we needed.

Nancy S.  |  First Impressions 
Rating:
5.0

Your staff, particular Julie, was most helpful and friendly. They really take care of the customers needs in a friendly and professional way. Your facility is always clean. Thanks for helping a customer in need.

William C.  |  Overall Experience 
Rating:
5.0

The Justin Uhaul folks are fantastic. Super helpful and polite

Richard S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael G.  |  Overall Experience 
Rating:
5.0

Thank you Julie for your kindness! God bless you! Thanks once again.

mary b.  |  Overall Experience 
Rating:
4.0

For 8’ wide units -side access was about 2’ on one side- unable to open door or storage Especially when a “neighbor” was parked off center Also very difficult to back into the narrow space

STEPHEN M.  |  Overall Experience 
Rating:
5.0

They were very accommodating!

jeanette r.  |  Overall Experience 
Rating:
5.0

Julie was excellent Very helpful and professional Made our transition easy and delightful

Christopher R.  |  First Impressions 
Rating:
5.0

Lady very helpful in making my move in much easier. Great to do business with this lady.

William C.  |  First Impressions 
Rating:
5.0

Truly, a testament to customer care and pride in excellence. My move was hit with weather, that impacted me in meeting my objectives. Your employee, I think julie, she is why I will use uhaul again!

jason r.  |  First Impressions 
Rating:
4.0

Gabriela was very friendly and customer oriented. She was very knowledgeable and got us to the closest possible unit to the door as she could. That was appreciated since we had a lot to move. 👍🏼

rocki A.  |  First Impressions 
Rating:
5.0

We've rented here before and have always had great service - will definitely comeback when we rent in the future !!!

Michael M.  |  Overall Experience 
Rating:
5.0

Julie and staff in Justin Tx were wonderful to work with. Very pleasant and knowledgeable. Helped make the front end of a self move from Texas to Utah a very smooth process.

BARRY t.  |  Overall Experience 
Rating:
5.0

Nice clean facility, easy to locate and friendly staff.

Musa J.  |  First Impressions 
Rating:
4.0

Good service

ben f.  |  Overall Experience 
Rating:
4.0

Thank you! I would have given my patrons advance notice of selling the facility to a new vendor when that took place several years ago.

ELLEN H.  |  Overall Experience 
Rating:
3.0

Need to find something better than the card that hardly ever worked.

chris s.  |  Overall Experience 
Rating:
5.0

I will highly recommend this location. Very friendly and helpful staff.

CHARLOTTE H.  |  Overall Experience 
Rating:
5.0

Excellent service!!

Karl N.  |  Overall Experience 
Rating:
5.0

Julie was extremely friendly, professional, and accommodating. We love working with people like her! The location site is also appealing and in very close proximity to our current residence.

Ryan S.  |  First Impressions 
Rating:
5.0

Very nice and helpful!

jeanette r.  |  First Impressions 
Rating:
5.0

Thank you, for keeping my things safe!

KIMBERLY H.  |  Overall Experience 
Rating:
5.0

Great team to work with.

nancy w.  |  First Impressions 
Rating:
5.0

Great service!

Nathan O.  |  First Impressions 
Rating:
5.0

The staff made my move from Tennessee an easy one! From the initial inquiry about renting a storage unit while waiting for my house to be built to the retrieval of items, all went smoothly.

Gay H.  |  Overall Experience 
Rating:
5.0

Marty was extremely helpful, courteous and easy to work with.

michael h.  |  Overall Experience 
Rating:
5.0

Very helpful, the people were courteous.

Elbert F.  |  Reservation 
Rating:
5.0

Staff was always available, friendly and helpful. I only moved out due to my relocation.

CARL B.  |  Overall Experience 
Rating:
5.0

The staff is always helpful. My storage facilities were clean and the area is well lit and secure

Blair S.  |  Overall Experience 
Rating:
5.0

.

DORIS S.  |  Overall Experience 
Rating:
5.0

Staff were friendly and easy to deal with.

chad s.  |  Overall Experience 
Rating:
5.0

Great customer service

CHARLOTTE L.  |  Overall Experience 
Rating:
5.0

The Crew here were always the best they can be. We moved from the area that is why i had to close the accounts. But i would always recommend them Great Job Guys

Jeffrey m.  |  Overall Experience 
Rating:
5.0

The staff were very friendly and made my moving experience great !!!

brent M.  |  Overall Experience 
Rating:
5.0

Excellent

SHARON P.  |  Overall Experience 
Rating:
5.0

Julie, Manager, is excellent and a pleasure to do business with. She should be recognized by your company. Thanks, Glenda Brundage

GLENDA B.  |  Overall Experience 
Rating:
5.0

Thank you all. Staff are awesome thank u

lorie c.  |  Overall Experience 
Rating:
5.0

I will return if I have a need for storage again. Julie and Walter were very friendly and accommodating to my needs. Will recommend to all. Thank you for a pleasant experience. Mary W

mary w.  |  Overall Experience 
Rating:
5.0

Very good experience

rick m.  |  Overall Experience 
No reviews have been submitted for this location.

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