Customer Reviews for U-Haul Moving & Storage of Iwilei

407 reviews

720 Iwilei Rd   Honolulu, HI 96817

(808) 829-4839

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(808) 829-4839

720 Iwilei Rd
Honolulu, HI 96817

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

More customer parking

Veronica Leoiki-Mutch 
Rating:
5.0

Everything about my experience at UHaul’s Iwilei Office and my van rental was great. Although I was a little confused about the “insurance” offer, it was resolved by UHaul to my satisfaction.

Gary M Yokoyama 
Rating:
5.0

Customer did not leave a comment.

John Robinson 
Rating:
5.0

Customer did not leave a comment.

BILL NIDICH 
Rating:
5.0

Customer did not leave a comment.

Gregory Fritz 
Rating:
4.0

Great service and professional attitude.

Jeffery William Santos 
Rating:
5.0

Everything was great, easy check in, easy check out!

Elisa Young 
Rating:
5.0

Customer did not leave a comment.

Chris Green 
Rating:
5.0

Customer did not leave a comment.

Stephen Rodgers 
Rating:
5.0

Your Employees at this location are very friendly and very helpful.

frank silva  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

frank silva 
Rating:
5.0

Customer did not leave a comment.

Raelyn Tang 
Rating:
5.0

They were very efficient and very kind, knowledgeable, and thorough from reservation to return.

ashley hobgood 
Rating:
5.0

Customer did not leave a comment.

Anthony Hamilton 
Rating:
5.0

Just keep the good work, you guys are nice and friendly.❤️

MADLEEN SALLE 
Rating:
5.0

Customer did not leave a comment.

Fred Fong 
Rating:
5.0

Love this Iwilei location as its right across out shop inside the Na Lama Kukui Bldg. Great friendly staff!

HIROMICHI NAGO 
Rating:
5.0

This was my first time ever using the u-haul services. The morning I went to pick up my u-haul the associate was so helpful answered all of our questions and was on top of her position. I would definitely refer your company to all of my friends, family and business associates. Everyone did an outstanding job! Mahalo.

Drue sherry 
Rating:
5.0

Erlinda Balalon was extremely helpful. She assisted us to the very end. Her customer service was exceptional! Thank you.

Caroll Nielsen 
Rating:
5.0

Customer did not leave a comment.

Kalei Keanu 
Rating:
5.0

Customer did not leave a comment.

Patrick Switzer 
Rating:
4.0

Elsie was great, she rented out trucks, explained and help her co-worker how to do things, at the same time, did my paperwork to get me into a unit, helped us locate the unit and explained to us, the proper way to get into the facility. She was helpful, friendly, and had a smile on her face the whole time. And told me that I was the very first customer to actually move into this very clean, conveniently located, and secure storage area. Very pleased with everything

RAYMOND CARRE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

frank silva 
Rating:
4.0

Was a little confusing to find the location office at first from the garage area but other then that it was pretty seamless processing the vehicle in and out.

Thomas Stone 
Rating:
5.0

Keep the excellent staff as the parking lot pillars tight. I appreciated ease of drop off

Brad Winter 
Rating:
5.0

The employee at the front desk was helpful and cordial. She provided us answers to questions we asked.

josephine Malama 
Rating:
5.0

Your people are so good, the thing to do is double their salaries and benefits.

Lee Eisenstein 
Rating:
5.0

The staff was very professional and courteous

noy jenks 
Rating:
5.0

Loved the workers they helped me out a lot and I was a total mess with everything but they made sure everything was taken care of

Kauionalani Keola 
Rating:
5.0

Customer did not leave a comment.

Atkin Willy 
Rating:
5.0

Customer did not leave a comment.

Richard Tom 
Rating:
5.0

All of your Employees are friendly and they always have a smile on their face and are very helpful with any questions that I ask them.

frank silva 
Rating:
5.0

Hire more workers. Having so few workers will burn out your current employee’s and they will get hurt or sick. The current employees are fantastic workers and they are doing a great job.

troy simeona 
Rating:
5.0

Customer did not leave a comment.

frank silva 
Rating:
5.0

None

Raelyn Tang 
Rating:
5.0

Customer did not leave a comment.

frank silva 
Rating:
5.0

I’m not sure, it was my first time and it was smooth operation thank you.

lien nguyen 
Rating:
5.0

Customer did not leave a comment.

frank silva 
Rating:
5.0

Customer did not leave a comment.

shane hiura 
Rating:
3.0

The truck I rented had problems with either the brake pads or the wheel alignment, but going downhill when I break the wheel shook alarmingly. I forgot to mention this to the people When I dropped it off. But I think better maintenance might be a good idea.

Matthew Chapman 
Rating:
5.0

Wow! Working on a holiday and so helpful and patient. Thank you for a great customer service experience!

Debra Genardini 
Rating:
4.0

Customer did not leave a comment.

Lily Lin 
Rating:
5.0

Nothing to change

Bernhardt Duarte 
Rating:
5.0

Customer did not leave a comment.

RANDALL MISAKI 
Rating:
5.0

Customer did not leave a comment.

Kanai Carveiro 
Rating:
5.0

Customer did not leave a comment.

Curtis Correa 
Rating:
5.0

Customer did not leave a comment.

Jack Pitcher 
Rating:
5.0

Thank you to Erlinda, Elsie and Jessie for their excellent customer service and support in my time of need to move. You all rock!!

David Matsumoto 
Rating:
4.0

Besides breaking down and waiting for towing 3 hours later. And changing vehicle having to drive back to uhaul location. I would have rate a 5 but not this time. A minus 3

WINTEL BIJANJAN 
Rating:
5.0

Customer did not leave a comment.

Lelona Aiko Oda 
Rating:
5.0

Place signage on hallway door — I kept ending up at the janitor’s closet.😊

charles tilton 
Rating:
5.0

Customer did not leave a comment.

Timothy Vance 
Rating:
4.0

Customer did not leave a comment.

Stephen MacMillan 
Rating:
3.0

Customer did not leave a comment.

Charles Cook 
Rating:
5.0

Awesome and efficient service! Five stars ⭐️

Jeanne Mathis 
Rating:
5.0

Customer did not leave a comment.

Destiny Alegria 
Rating:
3.0

The van was live cock roach invested from the front to the back

Spencer Haines 
Rating:
4.0

It was a smooth process for the most part, however, I had the hardest time finding my rental in the lot. Didn't quite comprehend what the worker told me, walked into the lot, and could not locate my rental. Other than that it went smoothly, especially being a late rental request. Mahalo, Doug.

Douglas Halili 
Rating:
2.0

I would like to receive a final receipt. I would also like it to show an itemized list of what I’m paying for.

DAVID TAYLOR 
Rating:
5.0

Service was excellent! Friendly staff and convenient location in town.

David Nako 
Rating:
1.0

Lack of maintenance on vehicles. Lack of selection. Did not have any selections bigger a 10ft box truck

Christopher Exnowski 
Rating:
5.0

Customer did not leave a comment.

Scott Malcom 
Rating:
5.0

Customer did not leave a comment.

Brittany Kelley 
Rating:
4.0

Customer did not leave a comment.

Jialiang Ou 
Rating:
5.0

Not sure if your Truck equipment has the gate lift or a ramp! It’s kind of hard to load and unload the any furniture if there’s no lift or ramp! Thank you 🙏 ☺️

louis casorla 
Rating:
5.0

Great great team!

rOBERT wILSON 
Rating:
5.0

Had a wonderful checkin. Super fast and easy. When dropping off, it was also so quick! Mahalo for the amazing service.

Philip O'Mara 
Rating:
5.0

rhanaye was great!

Andrew Chu 
Rating:
5.0

Customer did not leave a comment.

JEFFREY COEN 
Rating:
5.0

Everything went exceptionally well with the rental!! Customer service was great too!! Thank you Uhaul!!!

KEONI SHIROTA 
Rating:
5.0

Customer did not leave a comment.

Irish Barber 
Rating:
4.0

Customer did not leave a comment.

Gladwyn Dalipe 
Rating:
5.0

This location seems to always have the size trucks I need-van and 10 footers. Also easy in and out location.

Christine Okabayashi 
Rating:
5.0

First truck was blocked in, had to go back to office and get a different one. Please try to keep drive areas open, or don't assign a truck that's blocked ...

Philip Kuo 
Rating:
5.0

Customer did not leave a comment.

theodo peck 
Rating:
5.0

Customer did not leave a comment.

Rick Ramirez 
Rating:
5.0

Customer did not leave a comment.

Aaron Hansen 
Rating:
4.0

before you take your rental out, if you need something fixed you can address and get those fixes before you leave property, ex. Missing roof hit markers, cleaning and or noted previously damaged items

Emerson Franke 
Rating:
5.0

Customer did not leave a comment.

JOHN SEVILLE 
Rating:
5.0

Thanks for the easy and quick transactions! 👍

John Lacio 
Rating:
5.0

Awesome people!

Robert Hayno 
Rating:
5.0

Very nice ladies. Thank you

Jose Dominguez 
Rating:
5.0

Customer did not leave a comment.

jomel alejo 
Rating:
5.0

Customer did not leave a comment.

Rafaela Lopez 
Rating:
5.0

Very helpful.

GARY LLOYD 
Rating:
5.0

Customer did not leave a comment.

Jon-robert Kawamoto 
Rating:
5.0

Online access and processing was easy efficient. I was surprised and pleased that vans were immediately available. Oftentimes when I am looking to rent a van, I have to place a reservation in advance, but this location had a good number of available vans. Checking in and receiving the keys for the van was easy. The ONLY issue we had was the first 2 vans I was assigned were blocked in by another van. I had to go back and forth to the office to finally get a van that wasn't blocked in (well...good exercise, anyway...)

paul uyehara 
Rating:
5.0

Customer did not leave a comment.

Dean Cheyney 
Rating:
5.0

Customer did not leave a comment.

David Williams 
Rating:
2.0

Customer Service at Iwilei location overall is good. But, I kept on getting Trucks that had problems… battery, door locks not functioning properly, cargo lights not working properly and cockroaches in vans.Still nonetheless I kept on renting from Uhaul at Iwelei because that locations customer service was overall pretty good. Iwelei told me …when I had a vehicle that had a problem to bring it back in and they gave me a new vehicle.The problem with that responsive solution is that I lost money and time offloading and then reloading and resituating the merchandise on the new truck. So my money spent was being used to fix a U-Haul problem. No consideration was given for time and money I lost because I had to rearrange my merchandise all over again. But when I found out that I was being rerented a van that I had rented before but had problems with. I was promised by corporate customers service don’t worry you will get a rebate at the end. I never saw any type of rebate for all the problems I had,and the customer service corporate level. Was

MICHELLE DUBRAY 
Rating:
5.0

Very friendly and truck was ready clean and perfect. Thank you very much Cheers

James Clawson 
Rating:
5.0

Customer did not leave a comment.

ANASTACIA GUITTAP 
Rating:
5.0

Customer did not leave a comment.

Patricio Battani 
Rating:
5.0

There is nothing to add up because the services were excellent.

marlene otto 
Rating:
5.0

Customer did not leave a comment.

Daniela Tuiolemotu 
Rating:
5.0

Check in procedure is hard

Mariette Patent 
Rating:
5.0

Keep up the good work! Employee was solo and handled everything efficiently and with Aloha.

Glenn MacQueen 
Rating:
5.0

Excellent customer service.

Alexander Ventura 
Rating:
4.0

Cleaned good

ARNELJOHN ULPINDO 
Rating:
5.0

Thanks for the professional service and provided almost brand new cargo van. Please keep up a good job! Mahalo!

Hirokazu Takahashi 
Rating:
5.0

You have the most friendly customer service rep - Elsie. She show a lot of Aloha!

Christine Okabayashi 
Rating:
5.0

Customer Service is 101%.

Alexander Ventura 
No reviews have been submitted for this location.

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