Fix the main entrance door. The glass was completely cracked and door so bent off frame that it was locked and closed when I went to reserve a trailer. Thankfully, the employee working saw me standing out front and came around to let me know that they were in fact open! Other than that, 10/10 experience.
Thomas BCustomer Reviews for U-Haul Moving & Storage of Huntington Station
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great bunch of people.
Andrew KEveryone was very nice to answer all my questions and it was quick. I would recommend them
Lee KThe guys over here are great never had a issue Scott was very helpful 😊
Lloyd CRenting online was quick and easy ,, pick up and be drop off was seamless
Robert GGreat staff very helpful and friendly
Soheil OStaff was very helpful and kind
steven wInstaller was very professional
Laura NI rented a car trailer close to my home , went paid for it . Spent time hooked it up to my truck and was about to leave . Before leaving I gave it one more inspection and I realized it was missing 1 ramp . I almost drove 3 hours and would have realized the trailer was useless . I had to travel 15 miles to another U-Haul to rent a different trailer . Because I was already committed to picking up this car . At the end of my trip I called the U-Haul dealer close to my house to drop the trailer off there instead of having to travel another 30 miles . I was told I would have to pay another $100 dollars if I wanted to do that , so I had to travel another 30 miles to return the trailer . I was the one that realized the original trailer was missing the ramp. Someone from U-Haul would have had to travel 150 miles if I was there stuck so I thought some customer service would have been the right thing to do and let me drop the trailer close to my house for my inconvenience . But no U-Haul wanted another $100 from me . What happened to customer service? Thanks for listening to my complaint. Mike
michael bUsed mobile app...overall it w orked, but was a little confusing.
David SI was charged for 3 gallons of gas and i have pictures of the gas needle and mileage both before and after. I only went 12 miles and I also topped the gas off. How can I get a refund for the gas ?
John Kolder vehicle that was clean but somewhat beaten up. This location has always been efficient and helpful.
Lori HJannette was very nice. Please fix the front door
jeff kThank you for providing this vehicle to transport the items for our monthly outreach. We appreciate your service. Sincerely, Helping Hand Rescue Mission Inc. 225 Broadway Huntington Station, NY 11746
Kimberly GYour technician forgot to release my parking brake. When I drove away the alarm went off. I returned to U-Haul to have him release my brake. I had just purchased my car and didn’t know how to release the parking brake. Your technician was annoyed at me. This was not my fault.
Anne CThe counter clerk was very courteous and professional
Joseph MThe employee that I dealt with at the drop off location was phenomenal. He did a great job. I recommend that location highly.
Peter AExcellent and friendly customer service employees.
Richard CThe employee was extremely helpful and polite.
Robert BThe associate was fantastic
Kenneth HTraining and Professionalism in Customer Service
Jerrold PVery hepful
Martin TStaff very friendly and easy to work with. Parking a little difficult.
John OI bought a U-Haul lock that was broken. The manager at Public Storage was unable to open it as well as my workers. I returned to U-Haul and asked for help and was told to go to Harbor Freight and purchase bolt cutters, which I did for $35. I left the broken lock at the U-Haul office, expecting to be reimbursed. However, the manager is on vacation so I was told to wait. I am sure that she will correct the situation…
Irene LU-Haul changed my pick up location without notifying me which caused me an hour delay as well as caused me to increase the mileage to drive which ended up costing me additional money. I did call the morning of when I found out my location was changed and was told a note would be left on my reservation that I am not to pay the additional mileage due to the inconvenience and yet I did. Returning the truck after hours was also just a hassle and not as easy as it’s made out to be.
Logan CThe young kid when I dropped it off was very helpful
James GJeanette has always been thorough and helpful with a great attitude. The gentleman who helped me learned from the best.
Edward OAnthony in huntington station was so helpful and knowledgeable. He was polite and attentive!! 5 stars!!
katherine fHire more people for this location. Having just one person man the counters and lending out equipment outside is ridiculous, I had to wait over 30 minutes after arriving at this location to be assisted. Will not come back to this location until better staffed.
Richard CWas greeted when I walked in and explained every detail as this was my first time renting a truck. Would highly recommend this place
Danielle BThe app is TERRIBLE!!!!! It doesn't work at all. Thank goodness for the wonderful customer service of the employee who helped me this morning, and was super patient as I tried time and time again to use the app. After at least 20 min, he just helped me himself.
DEVIN WI had a very good service and everything was clean and nice thank you
Hugo GEverything went so smoothly from renting to dropping off!…and so affordable.
Crissie SClerk was quick an efficient.
Diogenes DStaff was friendly, truck was clean maybe add chocolate treats. Lol
dwayne BSteering on the vehicle was way off.
Abraham FThe staff was excellent, I was happy with everything. Nothing to improve.
Gina BVery friendly staff. The work was done well. I haven't tried out the hitch with my bike rack yet, but it looks solid. The only change I would recommend is to let customers know in advance how long it takes to put on a hitch. Fortunately, there are plenty of stores and cafes near this uhaul, and I didn't need to be somewhere that morning, so the 1.5 hour wait wasn't a problem for me. But I can imagine people being very inconvenienced if they don't have a ride and have to just wait in at the Uhaul. Otherwise, great service and friendly staff. Especially Anthony, who installed the hitch.
Valerie CThe trucks transmission was slipping so bad it was very unsafe. When I informed the u haul employee upon returning the vehicle he clearly had heard this before because he was nodding his head as i was explaining the issue. And he actually said " The mechanics are aware" Not good business practice to let consumers drive unsafe Vehicles....
kelly sAlways the best customer service at this location. Much appreciated. Keep up the great work !
Vincent FMy trailer bake and turn signal lights worked fine when I picked up the trailer, at night when I was ready to travel from New York to Florida none of the running/parking lights were working. I called roadside assistance and some did come and fix the problem after3 hours of diagnostic tests then I was finally able to get on my way but it did delay my plans and had to reschedule some things
Anthony LGreat professionals from start to finish!!!🌞🌞🌞Truck needed washer fluid.
Ross GStaff was friendly and helpful. Service was a little slow as there was only one person working.
Donald BExcellent rental again. Consistently, excellent and efficient service with great equipment at this location. Both pick-up and drop-off staff were quick and effective (can't recall their names). Overall excellent.
Kenneth MI wouldn't change anything. Very friendly and efficient service. Everything was explained clearly to me. Thank you so much!
Gina VThe brakes were very loose. They need adjusting.
Kaela BAlways be nice and responsible with a good attitude like you always be you are doing nice work
hugo GHighly recommend this location.
John PFast and easy. Staff is great!!
Thomas HEverything was perfect@ U-Haul. I also used Tetris Wizards to help with this move. That team was Great! I would recommend them also..
Fred S