I have actually used this location twice. It worked really well.
Ronda ZCustomer Reviews for U-Haul Moving & Storage of Houghton Lake Dr
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Sandy is awesome to deal with. No problems.
Carol A | Overall ExperienceSandy is excellent to work with.
Mark dSandy takes pride in her job and runs the store like a professiona! Working with her was a pleasure and we feel comfortable trusting our equipment at her store.
DONOVAN E | First ImpressionsAlways get GREAT customer service from Sandy and the couple of other staff members there! Hours of operation make this location the most convenient of all other surrounding dealers!
Michael JGreat service!
LOREN BPickup pleasant. Mileage calculation may have been incorrect, zip code 49646 was used in initial uhaul search. In short a one way reservation. Rented out witout a full tank.
John WVery nice facility. The lady was very nice and knowledgeable.
Russell B1. Keep working on the bird problem. (heated storage) 2. Adjust lock mechanism on entry door so it releases every time.
DAN A | Overall ExperienceThis is such a well run, clean and customer focused location that I hate to move out! Well done to this u-haul team.
THOMAS LSandy was absolutely amazing !!! , she was very knowledgeable and her positive attitude made my day !!! I certainly hope you pay her what she's worth because you don't find employees like her anymore.
Michael cGreat service all the way around. And Sandy is the best. Thank you.
William/Karen H | Overall ExperienceProfessional friendly polite and a simple process.
Matthew E | First ImpressionsThe manger of the Houghton lake Michigan facility was wonderful. She was extremely helpful and friendly. Truck was excellent.
John SWhat a great experience. Sandy was wonderful to work with and gave us lots of info to make our move easier. We were able to return to a different location, which made moving SO much more convenient. Will definitely recommend this location!
Thomas GThis is the best U-Haul location I have used. I know for certain it is because of the manager. I don't know her name but she is fantastic.
Willis W | Overall ExperienceNothing. Having rented 4 trailers from here in last year the facility is very clean and well maintained. The staff friendly and helpful. Twice having to adjust my reservation they were very accommodating.
Joel ROnly complaint: the indoor garage area to unload/load was not working properly
Melissa S | Overall ExperienceEverything went great
Victor DAttendant was extremely helpful and friendly.
DONALD DOne phone call to U-Haul and I had the perfect trailer for the job readily available.
Michelle MNo clue! Sandy is the best
John CGreat personal service at time of pickup and return.
Philip WThe staff at the Houghton Lake U Haul are always outstanding! I have rented several trailers over the years and their service is always top notch!
Justin DVery friendly individuals, and helpful
stephen SAs always the houghton lake u Haul dose a great job. Sandy is always super helpful we rent from them quite often the service is impeccable.
Greg WI believe it was Alexa who helped me with the trailer I needed for my task. She was polite, courteous, respectful, motivated in helping the customer, and her bubbly attitude brightened my morning.The trailer was clean, operational , and Alexa properly secured it to my vehicle. Alexa also provided additional information concerning U-HAUL pods. This included delivery, moving them across country, safe storage, and delivery to a new home. Alexa at U-HAUL is an employee U-HAUL can be proud of! Patrick McComb
Patrick MInclude windshield wiper check in pre-rental checklist.
THOMAS EAll the staff was so helpful, especially Sandy! This was my first U-haul renting experience and the staff at the Houghton Lake location were all very knowledgeable and made the process so easy.
Samantha DJust keep up the good work and the employees are awesome
Brian CSandy went above and beyond to make our experience smooth and without worry. Sandy and her team are a refreshing change in customer service!
Ron KU guys r way to exspensive ..99¢ a mile that's crazy I only went 135 miles & it cost me total $160 plus u have to fill the tank up B4 u go back that was another $50 in gas...$200 total for 3 hrs. Rip off
kirk sSandy Hilleshiem is a great manager, very friendly, knows her business and I can tell you is a great asset to U-Haul and the Houghton lake, Mi community.
Todd S | First ImpressionsI have used this location twice for trailer rentals. Both times I have dealt with Alexis, and this time I also dealt with the owner. They have all been fabulous and knew exactly what they were doing. When I need equipment next, I have no problem at all using Houghton Lake U-haul again!
Aaron JThis is our second rental from this location. The owner is always very pleasant and helpful. She had to go two hours to pick up the trailer we needed, and made sure we had the best of the pick. I would definitely recommend this location.
Laureen MDriver that delivered box to harriaon friendly. Driver that delivered and picked up box in owosso was amazing with explaining the use of box and with communicating safety. Was excellent with communicating her arrival times and following up with satisfaction.
James SNot much, Sandy was phenomenal.
Robert BSandy is the best asset in your company!
MARK DThe staff was polite and friendly everything was great .
Greg WSandy is always very helpful.
JOSEPH AQuick and easy. Always good to meet a fellow New Yorker. Thanks for the coffee :)
Scott MEverything was great, but assuming all U-HAUL locations use the same procedures and offer the same quality equipment, only the people and their customer service skills can make a difference. Sandy was awesome! Keep up the good work.
John PLove Sandy and her staff. Always great product and great service . . .
Lee VExceptional Customer Service.
Alexander CThe fine folks there at the u haul facility were kind attentive and most importantly intuitive to what my needs were and were more than met
Ben S | First ImpressionsThe owner of this establishment was great. She was very personable and had awesome customer service. I will definitely use this location again and recommend to anyone. Thank you!
Derek SNo improvement needed! Excellent service, very helpful!
Sheryl WSandy was helpful and very professional!
Adrian / | Overall ExperienceSandy is the best!
Michael H | First ImpressionsSandy the Manager is the best!
Carrie K | Overall ExperienceThe staff at uhaul in houghton Lake Michigan are exceptional! We couldn’t have asked for a better experience. Thank you so much for your care concern and over and above help with our unusual situation.
Russell NVery friendly staff and very helpful. I have nothing bad to say about their service or the staff.
Gerald H | First ImpressionsGreat overall experience. I’d recommend the Houghton lake location.
NEIL KKeep Sandy Every time me or my son lease a trailer with her at Houghton Lake she exceeds our expectations. Sandy represents Uhaul ands it’s high standards And dedicated to customer service I always tell my friends about her when searching out uhaul.
Gary HThanks for everything!
Jennifer PNothing at all! The agent at this location was the absolute best!!!! She is so friendly, knowledgeable and all around great person to talk to The store is very well organized, clean. You can tell their is pride in what they do here and I would t change a thing at all.
Nathan GThis was not my pick up location but Sandy did everything possible to help us get the right size truck and communication along the way to make sure we were satisfied on our one way trip I would highly recommend U-Haul Houghton Lake Mi 5 stars
Kevin rThe employees are outstanding! Offered me a coffee while we processed paperwork, hooked up the trailer to my car….just an overall pleasant experience.
Robert PNo need to improve
Joan MGreat service from everyone involved. Thanks!
Tim FVery smooth return.
John LFirst rate all around
Mark BGet your plow tractor working more efficiently. Might be time to buy a different one.
Anthony IWhen purchasing online they need better communication with install locations to make sure they have an installer available on that day. Also need to ensure that hitch is going to be there by install time. Had to wait an extra day to have hitch installed.
Katrina SSandy and her team are wonderful!
Cara D | Overall ExperienceEverything was perfect. You can't improve on perfection!
Mike HI had a great experience thanks to Sandy.
Jeri PI booked through the app, the number of requests for other products and services was extremely annoying. I will probably avoid the app for future rentals. Staff on site were excellent.
Bruce HSandy was personable and took care of my return in short order. This is probably one of the very best stores I have ever visited. Clean and organized with great service personnel.
Douglas YEveryone who helped me was super friendly and very very helpful . They made my moving process easier because of their great customer service. Also, the truck was awesome! It had been years since I drove a uhaul truck and let me tell ya, it was a huge improvement. The new design was just like driving my luxury suv.. it did not feel like a big truck it drove flawlessly. Thank you Uhaul!!
Patrick SThe vehicle was excellent to drive and a good experience. Checkout was quick and easy with Alexis. Great experience on both pickup and delivery
David GYou made everything very fast and easy and convenient and the staff was very professional and friendly and helpful
Allison C | Overall ExperienceGreat job and good price very satisfied.
Robert PThey are very helpful and fair, I have used them twice and both times they treated me like family.
Guy MWe have not moved into the unit yet, so I cannot comment. Mgr Sandy and her staff, Alexis and Jessica were extremely helpful.
Sharon L | Online Move Insandy was great as always, took care of everything we needed
thomas bGreat staff.
Robert / | First ImpressionsExcellent GM, superb service, knowledgeable, fast and friendly staff. Thank you!
John RMaybe have another person working at return time there was only 1 person and she had 3 people waiting at opening on sunday but it did go pretty fast
Robert MThe experience was to be expected and for the most part good, however trying to get rid of a unit is almost impossible when you are tied to another person using the unit. Continued requests to have them stop billing for the unit and to take control back of it was ignored and I was left with a huge bill for stuff that was not mine nor did I have a way to get rid of. I was unable to get anyone to listen to me and left with such a mess and no way to remove what someone else had left behind which was a mattress that was trash. I vacated the unit in June and told the facility I had and that they were free to take it back and they continued to send me emails saying I owed and leaving voicemails to me about them auctioning off my property of which I told them was not mine and was trash and that I had no way to remove it. No one will listen at all when they are told about your struggles.
Shannon R | Overall ExperienceNicest staff I really enjoyed the one on one experienced with them. If I had to use a storage facility again it would be there's. I would recommend the U-haul in Houghton lake to everyone. Sandy was the best very helpful and personal :)
LINDA S | Overall ExperienceManager and associate were extremely helpful with making sure I had the right trailer for the job. Took the extra time to get us set up and sent us on our way confident we were ready. Thank you!
Jacob RSandy is awesome, been taking care of me, my cars and boats for 6 years. Highly recommend her to everyone!
Sonny G | First ImpressionsSandy is the best
rick k | Overall ExperienceSandy was very welcoming and very proffessional
Steven D | Overall ExperienceSandy the manger was vey pleasant and attentive.
William/Karen H | First ImpressionsThe local manager is a person that takes time to work with each customer. Sandy has a wealth of knowledge and experience and has proved to be a valuable recourse to me. All of the staff are a pleasure to work with.
David U | First ImpressionsWe have rented here the last three summers and will be back in Spring 2024. Leaving our boat in you gated area makes it very convenient for weekends at Higgins Lake. See you in a few months, please winter go by quickly.
debra k | Overall ExperienceWould be helpful to have a remote to open the gate
debbie k | Overall ExperienceGreat friendly, helpful employees. Very nice equipped location
Julie S | Overall ExperienceThe owner/manager is the best! Always so friendly and fun to work with!
Jo H | Overall ExperienceSandy and her team are excellent to work with.
jim h | First ImpressionsHave always had a good experience at this location
John W | Overall ExperienceSandy and the crew are great to work with!
cathy f | First ImpressionsVery friendly and helpful
Billie M | First ImpressionsVery friendly always a great experience with them
James F | First ImpressionsCan’t say enough good things about this facility and the people who work there. I rented indoor storage here for many years and was completely satisfied.
James C | Overall ExperienceSandy, is such a devoted employee. she goes beyond what is expected of her . I have used U-Haul over the years. Houghton lake Michigan gets the highest rating. Be proud you have employees like her .She is a 10.
JEANETTE S | Overall ExperienceThe best facility & well managed. Excellent security and fully staffed.
Craig/Roberta R | Overall ExperienceSandy is excellent. Calm and patient even while being short staffed.
Coor I | First ImpressionsThis location and Sandy specifically are absolutely amazing! Sandy really cares about people and is very responsive for all needs. I can't say enough how awesome she is!
Steven L | Overall ExperienceVery nice facility!! Clean and convenient. Thank You.
Paul & | Overall ExperienceThe woman that runs this location is absolutely amazing. The nicest, hard working woman. She went above and beyond for us Arkansans! Thank you! You were a total blessing!
Erin B | Overall ExperienceSandy was always outstanding! Fixed all our issues. Other people not so much including uhaul customer service.
Don B | Overall ExperienceSandy is awesome. Helped in everyday imaginable.
Johnathan / | Overall ExperienceThe ceiling leaked and my stuff in my unit was ruined. I lost almost 2000$ worth of stuff and then was told oh well! You could see the water residue on the walls, there was mold all over the coffee table. I will not EVER rent from uhaul again and I WILL let people know how the staff treated us when we went to look at the place together. I let everyone in the community know exactly how they don’t care!
Michelle W | Overall ExperienceGood
Kyle A | Online Move InThe manager at this facility will go out her way every time to help you. Ty for your storage.
phillip h | Overall ExperienceHave stored my motorcycle there the last few years, and will continue this coming winter
Anthony B | Overall ExperienceAs always, the staff did an outstanding job. I will be back!
David U | Overall ExperienceI've been working with Sandy and her crew since she took over this location- for storage and rentals, they are the best!
Donald / | Overall ExperienceClean. Accessibly. Friendly. Convenient. Great overall.
Brian S | Overall ExperienceI think Sandy is great and an incredibly hard worker. If I could have a full staff of employees like her I would absolutely love it. She is the best and you are very fortunate to have her! She is truly an exceptional person and as a worker extremely dedicated. You are very blessed to have someone like her.
BRIAN R | First ImpressionsSandy was always kind and helpful.
Tammy L | Overall ExperienceWe had a great experience using uhaul for transporting and storing my sons college apartment furniture. Staff was very pleasant and helpful, storage unit was very clean.
Tammy M | First ImpressionsSandy was a delight personality to die for such a pleasure wotking with her what a brooklynite. ;)
John T | Overall ExperienceSandy was outstanding to deal with. She was so friendly, accommodating and went above and beyond. I called her in the winter and asked her to send me pics of my boat. A couple of hours later, there were pics in my mailbox! Super customer service.
jim / | Overall ExperienceAll has been great! And still using the living services.
Steve M | Online Move InSandy was the most upfront and knowledgeable on all my needs. Very kind and professional on all levels. Great attitude.
Colleen P | Overall ExperienceYour GM was just absolutely amazing.. turns out we are from the same city and state in NY. What an amazing attitude and personality which is what I would expect from a Brooklynite. Those kind of diamonds are hard to come by..
John T | First ImpressionsSandy your on site manager was wonderful. Enjoyed working with her. Thanks Sandy
DEAN/ P | Overall ExperienceSandy was amazing!! She was very helpful!! I reserved my unit online and my map wouldn’t load. She was showed me the key pad and my unit!!! She deserves 5 stars ⭐️!
Dawn M | Online Move InThe storage units are clean, well lit and easy to get to
Robin M | First ImpressionsSandy and her staff were very helpful and friendly!
Hugh D | Overall ExperiencePretty great and clean facility
Angel C | Overall ExperienceStaff was very friendly and helpful. Sandy was a joy to work with when we signed up. she was always a pleasure to talk to when we seen her at the unit. If we ever need storage again we will definitely be back.
Wendy S | Overall ExperienceCassie and Jody did a wonderful job assisting us.
Mark J | First ImpressionsWas well taken care of by the lady in the office very pleasant and helpful
John W | Overall ExperienceAbsolutely A+ customer satisfaction. She is 💯 % making her customers feel like family.
Marshall B | Overall ExperienceI had set up a storage unit with a private owner but when I showed up nobody was there,I couldn't depend on that tipe of service from the begining and wouldn't,I knew that I could depend on the proffensional work and dependability from U-Haul.
Kenneth W | First ImpressionsGreat service at this location. Will certainly use again if the need arises. Only issue I have is that I would have thought a refund for unused days would/should be provided. My contract ended the 20th day of the month, I exited and turned in the unit on the 8th (my card was even taken away) and now the unit can be rented out again and in theory, U-Haul gets double rent.
Ken C | Overall Experienceback in 2019. I was told that I would get two months free rent and never received it if there’s a human that reads it please contact me and let me have some results on this issue.
Ben M | First ImpressionsVery pleased with the service and facilities
Steve / | Overall ExperienceFantastic!
Nicole C | Online Move InSandy and the other girls were pleasant and very helpful, highly recommended!
Catherine/Chris P | Overall ExperienceGreat staff and excellent facilities. Went out of their way to get me the perfect space. Clean, bright, comfortable and safe. The drive-in bay and carts made it all so easy! A+
Shelly W | Overall ExperienceEveryone was friendly and helpful, Sandy, Danielle, Jodi.
Guy M | Overall ExperienceI loved working with Sandy. She is very knowledgeable and was helpful finding me storage solutions every step of the way.
Vikki P | First ImpressionsSandy goes above and beyond! The NICEST facility U-Haul has. One can tell Sandy takes pride in her job and cares a great deal about the customers experience. I’d recommend her storage facility to anyone looking for storage or rentals.
Chris A | Overall ExperienceSandy was OUTSTANDING in professionalism, answering all my questions and assisting me to reserve a storage space immediately. Thank you!
David/Rochelle D | First ImpressionsService team did a great job
Shannon R | Online Move InGreat facility that is incredibly clean. Staff is friendly and helpful. Perfect place if you need climate control.
Ari ? | Overall ExperienceCourteous, friendly and very professional
GEORGE Z | First ImpressionsGeneral Manager very proficient and easy to work with,
Nefco F | First ImpressionsSuper helpful and friendly,Great customer service.
Kristi C | Overall ExperienceSandy and the staff have always been extremely friendly and helpful.
JOE D | First ImpressionsIf I ever had a problem Sandi was right there to fix the problem
LORI J | Overall ExperienceAs usual Manager Sandy was there for us. Thank you Sandy. Jim Ellsworth
James E | Overall ExperienceWe have been seasonal renters for the past 3 years and I already have it on my calendar to pre-rent for next summer the first of May. If only summers where longer in Michigan. Have a safe winter and see next spring.
debra k | Overall ExperienceVery nice people and very clean
Brian A | First ImpressionsThe facility is really good and the staff went out of their way to assist me in placing my boat in winter storage. GREAT JOB! I have told others about the facility and the great staff.
David U | First ImpressionsSandy is THE BEST! Very helpful, very friendly, very accommodating and so much more. By far the best U-Haul in America, is in Houghton Lake MI and run by the best people in the world!
Daniel D | First ImpressionsMy first time using a storage unit. Sandy and all the staff were great and very helpful.
Charles D | Overall ExperienceThe manager is beyond awesome!!! She MUST STAY!!! Great help and explanation.
Don / | First ImpressionsManager Sandy Hillesheim is not just a great representative for a Uhaul, she is a wonderful person. She goes above and beyond and does whatever it takes to accommodate the customers. Our experience was excellent and I will ALWAYS recommend the Houghton Lake Facility to anyone who might need their services. She is perfect for her job because she is a Can Do person in a business where anything can happen and many times does happen. Bob & Kathy Sager
ROBERT/KATHLEEN S | Overall ExperienceAwesome,,,,,
Mike / | First ImpressionsOverall very helpful. Thank you.
Willis p | Overall ExperienceSandy who runs the Houghton Lake, Michigan store is wonderful. She has helped us maneuver between indoor and outdoor boat storage for the last couple of years. Very pleasant and easy to work with.
James E | First ImpressionsSandy the mng was so kind, very helpful, sweet as can be/ Joyce was so sweet, kind, loving, she show that she really cares about the costumers. I would recommend this place to everyone. Kudos to the uhaul team in houghton lake.
Colleen P | First ImpressionsVery nice. Went the extra mile to help us.
Peter K | First ImpressionsI love this place, everyone here is helpful and gives excellent service have been their costumer for 2 years. Thank you to Sandra she is the best!
Diana Z | Overall ExperienceThey are amazing here. Super friendly and go above and beyond to help their customers. After a very long and stressful drive and some logistical nightmares due to my mistakes, their team ensured I got a unit that worked for me. Very clean facility and at a great price. Highly recommend.
Ari ? | First ImpressionsI only wish that the hours to access would be extended. Maybe it’s for security but thinking you can track who goes in and out by their security card. If you can get sensors that open and close the gate from your car, that would be great! Thanks
debbie k | Overall ExperienceGreat experience!
Gregg G | Overall ExperienceGreat staff, great service
Glenn / | First ImpressionsSandy was super. The whole experience was excellent.
Dorothy H | Overall ExperienceVery helpful in the office.
Patricia/Carl C | Overall ExperienceThanks for a clean safe spot I will be doing business again with U-Haul
JAMES B | Overall ExperienceBest uhaul facility and customer service I’ve ever received. I intend on continuing using this location for my self storage needs for the reasons above. The manager and associate, Sandy and Daniel, went above and beyond and were very friendly throughout the entire process. Facility was very clean and supervised. Wonderful!
abram c | First ImpressionsI did feel the milage was to high especially while I also rented a storage unit and it was turn in well in advance. Other than that the price of the lock for the unit was extremely expensive
Shannon K | First ImpressionsSuper awesome service couldn’t be more happy with folks there A plus.
Mike L | Overall ExperienceSandra that runs the place in Houghton lake was very pleasant and helpful i would recommend this place very friendly staff and made my experience to do business with them wonderful experience.
Brett D | First ImpressionsWe have used this facility for the past five years. When Sandy showed up, this facility took off. Her management skills, customer skills exceed in all areas. Without Sandy, this place would not be what it is
Sonny G | Overall ExperienceFriendly & helpful staff
Andrews G | Overall ExperienceSandy and the team at Houghton Lake are great to work with!
cathy f | Overall ExperienceSandy is the best very friendly, helpful, professional, Great customer service, she truly enjoys her job and is very good at it 💯% top-notch!
Catherine/Chris P | First ImpressionsSandy was always friendly and helpful. Treats customers and the facility as if they were part of her family. Great safe and secure location.
Michael F | Overall ExperienceWish they wouldn’t have kept raising the rent!
Brett B | Overall ExperienceA great indoor storage facility and Sandy is the best. She is very professional and a wonderful person to have running this business. Thank you so much Sandy.
Robert a | Overall ExperienceBless you guys !
Corey N | First ImpressionsThe people were friendly and well informed and the process was easy both checking in and checking out. If I ever need to store anything again I would definitely use them
Tracy L | Overall ExperienceThis is the finest facility I’ve ever used.
Frank M | First ImpressionsSandy is the BEST ☺️
GERALD E | Overall ExperienceSandy and the team at Houghton Lake U-Haul are outstanding! Thank you for the exceptional service and support you all provided to me. Thank you, Greg
Greg T | Overall ExperienceThe owner and staff were amazing. Very helpful and even helped me understand how to use the key pads for security. I would definitely recommend this place to anyone.
Corinna W | Overall ExperienceI have rented the unit but not yet moved in.
Jacqueline/Dennis R | First ImpressionsI want to thank you sandy it has been a pleasure using u haul for storing my truck.
Dingus M | Overall ExperienceThe lady that runs the front desk is so nice and attentive she guided us through to facility and explained every detail in great length, very clearly. I recommend her to everyone I meet.
Cassandra B | Online Move InSandy was so awesome. She helped me so much and made my experience unforgettable. Sandy was very polite and she even gave my son a hot chocolate. 10/10 would recommend speaking to sandy when using this facility.
andrew k | First ImpressionsThe manager, Sandy, is very customer friendly. She always goes above and beyond my expectations. Other members of her team are always helpful.
Eleonor M | Overall ExperienceMy only complaint was the attendant gave me paper I feel that you should due a walk through and explain in person not just on paper but overall happy
Jeremy M | Online Move InSandy and her team went above and beyond!
Linda D | Overall ExperienceSandy is truly a gem! You couldn’t meet a more kind person! She went above a beyond what I could have ever expected to help me, and then some. I do not have enough words to express my gratitude and appreciation! It’s not every day that a truck rental turns into a memorable experience, or at least a positive one, but Sandy and her friendly staff made that happen! Thank you for everything!
Lauren F | First ImpressionsThe owner is super helpful and knowledgeable. Answered all my questions!
Donald J | First ImpressionsSandy is always the best to work with. Helpful in every way.
GERALD E | First ImpressionsThis is the cleanest and best maintained storage facility I've ever seen. The staff are friendly, helpful, and professional. I'm very happy to use these services.
Paul G | Online Move InThe staff is great, always super helpful. Just didn’t need storage space any more.
VINCENT J | Overall ExperienceI love how they always find a way to get you what you need.
Eric N | First ImpressionsGreat facility and the staff was extremely helpful with the temporary storage of our RV. Thank you!
Dennis C | Overall ExperienceSandy extremely helpful and efficient. Her associate was helpful too.
Julie S | First ImpressionsSandy Hillesheim is the best. I feel like I am dealing with the owner. Sandy really takes pride in what she does. Thanks for everything. Mike Burnside, General Manager of Camping World of N. Michigan
Camping W | Overall ExperienceNice working with the uhaul staff
ANNA M | Overall ExperienceSandra was very pleasant on phone when I called. She is general manager and told me to ask for her when I arrived. Was in and out in less than half hour! Awesome
David R | First ImpressionsThe manager Sandra was always helpful and friendly and was one of the nicest people I've ever done bussiness with
Kristopher T | Overall ExperienceSandy is the best
Eric P | Overall ExperienceEveryone at the Houghton Lake Branch is a pleasure to work with. Sandy and the group are great!
cathy f | First ImpressionsClean, secure, easy in and out.
Dennis T | Overall ExperienceThe gated lot was exactly what we needed to store our boat for the summer months. Made it very confident to pick up on our way to Higgins lake verse pulling it back and forth to Lansing throughout the summer. If an inside space would have been available we would have continued to store through the winter. However, we will be back next May for summer 2022. Counting down the months for next summer already.
debra k | Overall ExperienceSandy is the absolute best!
JOSEPH E | Overall ExperienceI rented from the Houghton Lake Michigan office and was very impressed with the staff very friendly and helpful and Sandy is just the best. What a wonderful person
Alan M | Overall ExperienceSandra is efficient, pleasant, and knows her product well. If only all places were run as well as rhis!!
Dori/ G | First ImpressionsFabulous as always!
Allison M | First ImpressionsI'd recommend this U-Haul location to anyone. Sandy is fantastic, I'm only sad I had to move away :(.
Sharon D | Overall ExperienceThanks see you next year
Greg L | Overall ExperienceSandy is amazing !!!!
Justin D | First ImpressionsNo equipment available.No one available to answer phones.
Cheryl B | First ImpressionsLove Sandy Very helpful
Adam W | First Impressionsthank you for your help Sandy... pam
pam b | First ImpressionsSandy was so kind. You have a great employee working for you! Will return when I need help again!
Scott / | Overall ExperienceOur things were ruined. We had to wash every piece of fabric in this facility because it smelled awful since this place is clearly not climate controlled. Very expensive metal items were rusted from the humidity.
Sara / | Overall ExperienceThere is nothing wrong with the facility, and the workers are above and beyond. My only complaint is $85 a month for 5x10 ft is crazy expensive. If anyone, and I mean anyone else in town would have had anything available, I wouldn’t even consider using the uhaul storage. But I’m hoping to be able to only use it for a month.
Erin P | First ImpressionsSandy was outstanding in helping my family. A suprise camper change came up on us and I didn’t want to take all my camping stuff home. So she hooked me up!
Scott / | First ImpressionsAwesome people!!
Elizabeth R | First ImpressionsSandy is spectacular! She made sure our storage needs were met and always offered suggestions to assist us in our storage and moving needs. Novella also needs to be recognized as she was also always ready to assist us whenever we had questions. Great people, great place and if we ever needed storage again, we would definitely use Houghton Lake.
Elizabeth / | Overall ExperienceThe manager was awesome and showed me around and she was very professional with everything from start to finish .
James T | First Impressionsvery very helpful
DAVID S | First ImpressionsSandy is an amazing manager. She made it personal and easy. She is the best!
James G | Overall ExperienceSandy was great! Very helpful, very accommodating, and she knew exactly what storage type and size we needed
PHILIP S | Overall ExperienceVery good
Dingus M | Overall ExperienceThe manager is always helpful
Kristopher T | First ImpressionsSandy was top notch, great manager.
Chuck R | Overall ExperienceYou didn't tell me unit was upstairs. I would not have bought it if I had known
Kathryn S | Online Move InSandy and Jerry are awesome, thanks for a great winter nap for my boat. Be back in the fall. Richard and Brenda
Rick & | Overall ExperienceSandy is always swamped with customers when I’m in there, but one would never guess because she is always the same. Courteous, polite, extremely helpful and always pleasant to interact with. I give her a ton of credit with current staffing levels. Aside from that, the indoor storage facility is well kept and very affordable. I will be back to store my boat again in the Fall.
David L | Overall ExperienceSandy was a pleasure to work with not only on the phone when I called to get a few questions answered but during check-in as well. One of her comments really stuck with us, she mentioned "she treated this place like her home". At that moment we felt at ease leaving our boat in their well secured facility.
debra k | First ImpressionsGreat staff. Very helpful. Reasonable storage price. Manager is top notch.
BRUCE L | Overall ExperienceSandy took care of us extremely well
PHIL D | Overall ExperienceSandy and the crew are awesome. Always helpful and accommodating.
cathy f | Overall ExperienceVery helpful and friendly staff.
Arthur B | First ImpressionsVery professional facility,sandy is the best manager
Corey Z | Overall ExperienceSandy is fantastic I have been to other branches, she is a dynamite employee. She is personal and attentive and never stops working hard to make sure customers are happy and taken care of.
Fred C | Overall ExperienceSandy took great care of our RV while in her care. Also had trailer pulled out and very easy to remove from storage. Planning to use again if there are openings
DAVID C | Overall ExperienceSandy is very helpful
Richard G | Overall ExperienceThis was my 3rd year of parking my camper here. It is always amazing. I can't wait park it there again this fall. I know when it is in there my camper is safe. They always help me when I need it. They even filled my propane last year. It is nice with all they can do for you. Thank You! Eric
Eric N | Overall ExperienceThe link I was sent to upload the pictures of my ID did not have an upload button or any way to submit the images I added. I could add them, I just couldn't send them, to I had to email them to myself and upload from the computer. Not a big deal... but a broken process.
James C | Online Move InWonderful facility with very helpful staff
LORRAINE M | Overall ExperienceSandy is the best.
Kenneth S | Overall ExperienceU-Haul was what I needed in a jiffy and so it came in handy. It surely suited my needs and I have no complaints.
Marvin B | Overall ExperienceAppreciate Sandy, she went over and above to help us. Also very cautious concerning COVID, following all the protocols.
Noreen A | Overall ExperienceGreat people,will go the extra effect to help. Will use this place again. Thanks again
Fred T | Overall Experience💜Dziekuja = Thank you👍👍Sandy is the Best😃👍. Rick&Nancyski👍👍
Rick W | Overall ExperienceExcellent experiance
Donnie W | First ImpressionsProfessional and friendly. Very clean facilities. Will use again! Thank you!
Allison M | Overall ExperienceI would have liked to utilize the indoor storage for my boat as I did the prior year. Others were allowed to secure spots above customers like me on a first come first serve basis. I don't that is good customer service. You could have sent out an email notice like this asking if customers planned on returning.
Tim O | Overall ExperienceAppreciate Sandy, she went over and above to accommodate. Nice clean facility. She’s also very careful about COVID standards, even sanitized our card before giving it back.
Noreen A | Overall ExperienceSandy and her team set the tone for excellent customer service. Sandy goes above and beyond in everything she does !!
Steven S | Overall ExperienceWell run, helpful staff, clean and friendly.
Rachael H | Online Move InEnjoyed my experience. Staff was friendly and helpful. Facility was clean and we'll maintained. I would not hesitate to use this location again.
Nancy B | Overall ExperienceSandy and her staff make you feel like Family. They remember you and are always personable!!!! Always making sure you are taken care of before you know u need it.
Scott S | Overall ExperienceI contacted Sandy two years ago prior to our move to Michigan, she was very helpful, in fact, went out of her way to help. I have a storage unit ever since until recently, she and her staff have been friendly and very helpful, I always felt welcome. If I had a business that required her skills I would consider hiring her , U-Haul is lucky to have her, Mike
Mike D | Overall ExperienceVery friendly and answered all my questions
DAVID & | First ImpressionsGreat Customer Service
Kevin M | Overall ExperienceSandy went above and beyond to ensure we had an easy move in, from parking for the moving truck to location of the units. She was friendly and very available for all of our needs. She also was very present with you when it was your turn. Thank you Sandy for the great experience!
Darby R | First ImpressionsSandy H. at Houghton Lake MI. uHaul was knowledgeable, friendly, helpful and a pleasure to deal with in helping me with my storage needs.
Arnold & | First ImpressionsSandy did a great job! I would highly recommend the Houghton Lake Branch!
cathy f | First ImpressionsSandy is the best customer service person I have dealt with in a long time. I would highly recommend dealing with her.
Chuck R | First ImpressionsVery pleased with facility, only concern is price point for outdoor storage. If price goes up will probably consider other options in the area. Nice facility, well maintained, plan on returning next year. Thanks
MIKE K | Overall ExperienceThis is a great place! Everytime I went, the staff was so helpful. The place was so clean and secure. I will use this again and I will recommend it to anyone who asks.
Robert P | Overall ExperienceClean secure easy access Helpful staff Thanks for your work Would recommend and use again
THERESA D | Overall Experienceenjoyed how professional they were and give 110 percent service.
Crystal O | Overall ExperienceSandy is the best! 3rd year storing my boat there!
Joseph S | First Impressionsit was all good.
JENNETTE R | Overall ExperienceThank you Sandy!! She is the best!
beth m | Overall ExperienceSo far we liked that we could move our boat into the heated storage on Labor Day. The storage unit was well lit and clean.
Bob R | First ImpressionsThe girl working named Arlen went above and beyond to help us.
Cindy H | First ImpressionsAll employees I’ve dealt with, each time I’ve been to the facility, have been more than helpful and pleasant to talk with.
David L | First ImpressionsSandra made all the difference. Thank you for a great experience!
Wayne M | Overall ExperienceGreat experience. They delivered what they promised. Sandy runs that place like a Swiss watch.
RON T | Overall ExperienceSandy was wonderful! She was so helpful, informative, and very eager to supply any and all of our needs. Went out of her way to get us taken care of. Because of her efforts we plan on storing our RV with UHAUL for a long time.
Scott/Betsy N | First ImpressionsThe staff at this facility are very helpful and friendly. The facility itself is well above average. They have been there working hard through this pandemic and I am very grateful. I will always come back to the Houghton Lake U-Haul for all my storage needs. As well as recommend this facility to anyone I know that has storage needs. Thank you for always being there when I needed you. The staff at this location are outstanding and should be recognized for their hard work and dedication. Mark J. USMC Ret.
Mark J | Overall ExperienceSandy the store general manager was very nice and polite I was really pleased with the service there at Houghton Lake thanks
JAMES C | Overall ExperienceSandy is the nicest person to have greet you and help with anything you need! I had an amazing experience because she was so helpful and nice!
Jabreinna S | First ImpressionsSandy was great! She made the process for self storage rental quick, easy, and understandable. There were no questions that were left unanswered or problems that were left unresolved. She was very polite, showed care, and even shared some laughs. The facility was clean and organized. I could easily find any product I would need for my self storage and towing needs. The overall grounds were kept clean and well maintained. The rates for self storage were reasonable. There were several options, such as month to month, 6 month and yearly agreements as well as the option for auto-pay. It was awesome that a yearly agreement gave me the 13th month free. Without the auto-pay option, it would be nice to have an automated e-mail or text message sent out to remind the customer of their payment due. I will definitely continue to use this U-Haul location for these reasons and would recommend them to anyone needing self storage.
Jason B | First ImpressionsThe staff there were extremely helpful. They were very efficient knew there job and very pleasant to work with. I would recommend them to anyone who asked.
Linda S | Overall ExperienceSandy is just as amazing as the day I first met her. Facility is all beautifully maintained, available, and such a delight to see and work with. I will definitely be using you again for all my future projects. Thank you so much for all your help! Respectfully, Summer Kilchenman
Summer K | Overall ExperienceI had my stuff in storage for at least a year and I was VERY happy & pleased with my storage units. They were always very clean and maintained, no bugs spiders or rodent problems and none of my things had an oder when taken out as well as the great security. All staff was always helpful and accommodating for my needs. I would highly recomend Uhaul for any storage needed or trailer or truck use. Sandy is fanominal and great to work with and always very personable and professional. I Loved her personality. Thank you for everything Uhaul. You run a great business.
Darla Y | Overall ExperienceExcellent customer service provided by Sandy. Online help was also terrific. Very clean and safe.
Mary L | Overall ExperienceGreat staff friendly and very helpful 💯
Jeffrey S | First ImpressionsSandy was extremely helpful thank you so much.
DALE S | Overall ExperienceBeyond excellent... more like OUTSTANDING, especially Sandy the General Manager.
John/Dianne K | First ImpressionsFlawless Unit was clean, Access was easy, Drive in unloading was a bonus
THERESA D | First ImpressionsSandy was the best, went above and beyond, a definite asset for Uhaul.
Judith M | Overall Experience3rd year storing my boat with The Houghton Lake Uhaul. Conveniently located, heated, clean and secure. Everyone at this location has been great to work with.
Don Z | Overall ExperienceYou asked the wrong question. The reason I left is you are too expensive.
Douglas Y | Overall ExperienceWe are so glad we found this place. We have been storing our 5th wheel there for a few years now and worked with Sandy each time, she has always been very helpful and friendly. U-haul is very lucky to have her.
David H | Overall ExperienceManager Sandy was beyond helpful, she really goes above and beyond to help her customers
Christopher B | Overall ExperienceFacilities were clean, well lit, and secure. Sandy, the on-site manager was professional, knowledgeable, and VERY customer-service oriented. She was always a pleasure to deal with and was extremely helpful in making sure our experience was positive. I would highly recommend this storage site.
Matthew B | Overall ExperienceGreat facility, excellent service from the manager Sandra!
Dan N | Overall ExperienceI think the facility was outstanding as far as the people and condition of the storage facility is concerned. I used the outside storage for a month to store a boat temporarily. I think the prices are a bit to high though in the prices I asked about. I was not to concerned about how much for one month. I was happy with the accommodations and the arrangements. I asked about long term options and pricing and determined the prices are to high. I asked about: 1) to store my boat trailer (boat not on it) there for the summer (longer term) and the price did not change. $60 dollars a month. To High! I ended up getting a place to store my trailer for $100 dollars until October 1st (Locked and lit) 2) I asked how much if I stored my boat over the winter (longer term again). Same price $60 a month. To High. I have been quoted $200 and $240 for the winter (approx 6 months-Oct thru April). That said, I love the U Haul facility and staff for short term stuff, but prices are to high for anything else.
Kevin H | Overall ExperienceThe floor could use a sweep or cleaning, but other than that a great experience.
Jeff P | Overall ExperienceLocal staff was great. Your manager here is the best.
tim o | Overall ExperienceSandra, the manager at this Uhaul was extremely helpful, professional, and is the biggest reason we will return
Wendy D | Overall ExperienceThe only reason I gave it an average score is because the registration process for storage requires at least 2 addresses and 3 contact numbers. In many cases a person can't provide that much information which makes it difficult to register.
Shawn P | First ImpressionsLet me say I bought my Camper in 2019 August. My wife told me I can't leave it out side, it's new. Well I called everywhere. I found the Uhaul place on a FaceBook news feed. And Sandy was able to move some stuff around and got me in. I am thank full for all Sandy's help. And her Team is amazing too. I will miss talking with them. Until Fall. Thank You Eric!
Eric N | Overall ExperienceThe staff on all three occasions when I called or was there in person was outstanding. I was very appreciative of there friendly and professional style. Very thorough and quick service. Great Facility!!!
Kevin H | First ImpressionsWe had a great experience, staff was very friendly and professional. We would recommend to others!
Loriann B | Overall ExperienceSandy at houghton lake has always been friendly and helpful, two things that I appreciate most.
Judy E | Overall ExperienceWe would like to thank Sandy for her excellent, friendly, & professional service! She has gone above & beyond to make sure we had what we needed for our motor home! Thank you, Sandy & staff!
mike h | Overall ExperienceSandra was extremely friendly and helpful. Definitely will use this u-haul again!
pamela b | Overall ExperienceSuperior employees. Very easy in and out anytime storage
Todd S | Overall ExperienceAs we all know moving is very stressful. Although Sandra the manager made my experience moving into the storage unit and moving out of the storage unit a warming experience. She was wonderful! Thank you Sandra
Nancy S | Overall ExperienceI was really impressed with this place.
Wayne M | First ImpressionsThe staff went went well above and beyond to help me in any way they could. I wish all Uhauls where like this. I feel this location is a shining example of what to strive for.
Mark C | Overall ExperienceThe facility and customers service was above and beyond what we could have ever asked for!! We have already told many people about how wonderful it was to be able to unload inside the building and have the carts available for us to use! It made moving so much easier.
Michelle G | First ImpressionsSandra the general manager was very friendly and helpful. Always ready to help.
Victor S | Overall ExperienceWhile picking up my rental truck the entrance was icy and I slipped I informed Sandy of the conditions she took care of it right away to make sure other customers dont slip like I did, also your trucks are not equipped with snow tires in northern michigan we have snowy roads and your local trucks should have them
ED S | First ImpressionsGreat service!!
Robert P | First ImpressionsEveryone there was friendly I would recommend them to anyone
Phyllis C | Overall ExperienceThe manager, Sandy, was the most polite, helpful and professional person that I’ve ever dealt with at any Uhaul location... best rental experience ever!
Jeremy W | First ImpressionsEveryone was extremely helpful and friendly. Went out of there way to ensure that all my moving and storing needs were taken care of, Thank you so much!
Randy C | First ImpressionsSandy was amazing to work with and helped me with all my moving and storage needs very thoroughly.
Jeremy W | Overall ExperienceWould help if the person was in office waiting for ya ..then the person was a super stoner didnt even show us how storage works just handed me a key and a card ..well a card first then i had to go bac
Heather C | First ImpressionsThe Manager was so nice. Sandra was her name. She took the time to find a place for my Travel Trailer even though they were full. Thank You!
Eric N | First ImpressionsCheck in was fast and easy. Procedures were explained. Staff was helpful and friendly. Prices were great.
pamela b | First ImpressionsVery friendly staff. Great concept to re-purpose a closed retail store and store Boats, Rv's and other things inside a heated facility.
rick k | First ImpressionsSandra is awesome to work with!
Dan N | First ImpressionsVery Clean and organized
Denise D | First ImpressionsAppreciate a clerk available on site
Lynn C | Overall ExperienceLimited uhauls available only had a 10 ft or moving van needs more stock on hand forced me to make more trips from the storage to my new home and I was charged by mile was not happy about that
AUTUMN F | Overall ExperienceVery helpful
Victor S | First ImpressionsVery good staff!
Gary K | First ImpressionsThe staff here are awesome. Customer service is definitely a top priority. I rented a storage unit and they made the process easy. Explained everything. Highly recommend
Eleonor M | First ImpressionsI would definitely use your services again.
MORRIE S | Overall Experiencevery nice people to deal with
Eugeneleo N | First ImpressionsIf I needed storage space again, this is the place we'd use.
Teri D | Overall Experiencevery helpful thank you
greg p | Overall ExperienceSRgA
Michael B | Overall ExperienceThe experience at this location has always been a pleasure. The people are all very helpful and great to work with.
Victor S | First ImpressionsFriendly workers and super helpful manager Sandy
Danijela S | First ImpressionsClean facility, excellent location and friendly customer service. I highly recommend, and would use again if needed.
Teri D | First ImpressionsArnell was very helpful, she truly understands customer service. Frank was very helpful in showing me the storage area. Sandra the General Manager was excellent to work with also. Great location.
Dave C | First ImpressionsThe facilities at this location were above my expectations for storing my belongings. Being able to drive my car inside and having the carts available to take boxes etc to unit is great
Barbara B | First ImpressionsDoing business with this U Haul facility was a pleasure. VERY friendly, courteous, and helpful. We have recommended them to several other people.
Carol N | Overall Experience.
Roger D | First ImpressionsI was showed the space I was going to rent, and also how to get into storage area. Very friendly service. Was so happy about the space I rented.
cindy s | First ImpressionsSandy and her staff are the best. Sandy went above and beyond in assisting me with a difficult situation even staying hours past her time to go home. She is deserving of a raise ASAP
Judith M | First ImpressionsThe manager, Sandy, is amazing. Professional, friendly and helpful. She makes your business successful.
Lynndee G | Overall ExperienceWe had some issues trying to get our boat shrink wrapped last year. I called U-haul and Sandy got us a spot very late in the season. She has been wonderful to work with. We have a full time spot now.
John L | First ImpressionsThe girls were such a great help and very friendly. Sandra Hillesheim went over and above to help me with my storage needs.
laurie w | Overall ExperienceThe staff is amazing and always very helpful! Sandy has made this facility top notch! I give it 10 stars.
Mary M | Overall ExperienceSandy is GREAT..... Easy to deal with and has great communation skills.. Tell her to keep up the good work.....Gary/Mich
Gary R | First ImpressionsI never visited the facility, but had a UBox stored there after moving for about 6 months. Everyone I spoke to was incredibly helpful and able to get things done quickly and easily.
Emily B | Overall ExperienceSandra at Houghton Lake was awesome to work with!
Dan N | Overall ExperienceVery helpful in arranging delivery and unloading of my U-Boxes.
Karen O | Overall ExperienceThe staff there was very nice. Talked to Sandy most of the time and she was wonderful, she’s very friendly.
David H | Overall ExperienceThe staff was very helpful our need for a storage unit.
Gawain T | Overall ExperienceFriendly staff! Great service! Will be using this place again!
Allison M | Overall ExperienceSo far, so good. Reserved and paid for a storage unit online. I have received the entry code and will swing by today. Easy process.
Pettit T | First ImpressionsVery friendly staff. Very accommodating and a clean, no hassle facility
Todd S | Overall ExperienceThis was a last min thing, at the end of fall. Our boat shrink wrap guy couldn’t get to us before a snow storm. We called U-haul and they fit us into a indoor spot. Very friendly staff. Thank you. 😁
John L | Overall ExperienceVery pleasant and workable
Greg D | Overall Experienceexcellent service and nice that they reduced my fee for the late days
Carol M | Overall ExperienceVery accommodating staff, building and grounds very well kept. General Manager very detailed explaining rates and service provided.
Deborah A | First ImpressionsSandra was very professional and friendly. She was a great help with renting a trailer and storage units, taking time to show me my units. Very nice and clean facility also.
laurie w | First ImpressionsFriendly and Helpful staff
jon c | Overall Experience👍
Gregory S | Overall ExperienceSandy and Ramona were fantastic! In spite of bad weather, my cube arrived and all items were in tact. Their professionalism is beyond belief and I would HIGHLY recommend the u-haul cube service.
karen p | First ImpressionsGreat job
mark k | First ImpressionsDelivered a UHaul box to our house in less than ideal travel conditions, and got there 3 days before hoped.
John D | Overall ExperienceSIGNS OUTSIDE FACILITY ARE MISLEADING. FREE MONTHS STORAGE WITH TRUCK RENTAL hAD RENTED A TRUCK BUT WAS TOLD THAT ONLY APPLIED WITH A ONE WAY RENTAL AND THE FREE UNIT WAS AT THE DROP OFF LOCATION
Lynda H | Overall Experiencereservations picking up the truck and getting our storage unit went with a hitch. all parties involved were so nice and professional. will definitely use u-haul for future moving needs. Thank you!
Charles E | First ImpressionsProfessional and also very friendly. I highly recommend UHAUL in Houghton Lake for your moving needs. The indoor storage is great too, they have thought of everything for the easiest move.
lisa m | First Impressionsthe experience over all was good a little stressful at times but the people in Saginaw Mi really went all out to relieve any stress also roma the delivery lady was very promt and professional . Bob
Bob M | Overall ExperienceSandy is the best.
Ken V | ReservationWonderful experience. Awesome manager! I am very comfortable that our motor home will be well cared for.
JENNIFER R | ReservationPleased
Margaret C | ReservationResponsive and timely delivery and pickup of U-Boxes at our new home. Thanks Remona! The Allemiers
Mary A | Overall ExperienceGreat customer service. Convenient availability
Todd S | ReservationThanks Ramona!! Thanks for all your help and keeping me updated on my U-Box storage units! It was very nice doing business with you. Your great asset to the U-Haul team!
Jon B | Overall Experiencecdcsdcdvv
Mike B | Overall ExperienceExcellent all the way around
Corey Z | Overall ExperienceVery professional and most friendly
gary d | ReservationReservation and check in went very well. Great facility
Don Z | ReservationHad to be patient while waiting for initial checkin but facilities are great!
Bernard C | ReservationThe staff was great & I even got first month FREE! Using the U-Haul storage unit was a good experience from beginning to end! Thanks!!
Brenda C | Overall Experience1
Ann H | Overall Experiencethe store area was clean and well maintained the customer was helpful and explained how to best use the storage
Karen M | Reservationwould use again
Jack K | Overall ExperienceStaff is knowledgeable and kind.
Robert M | ReservationJerry and Ramona were great!
john s | Overall ExperienceAll U Haul employees I met were friendly and extremely helpful.
Andrew C | Overall ExperienceThe staff here is very friendly and extremely helpful. The manager Jerry goes above and beyond as does his staff.
sandra h | Overall ExperienceI was very pleased to have heated indoor storage for my mustang and my Chevrolet Camaro
Rodney S | Overall Experience