Customer Reviews for U-Haul Moving & Storage of Horsham

8,514 reviews

1418 Easton Rd   Horsham, PA 19044
(Across From Naval Air Base, On-Site Parking available)

(215) 672-7050

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(215) 672-7050

1418 Easton Rd
Horsham, PA 19044
(Across From Naval Air Base, On-Site Parking available)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Karen Sorendino 
Rating:
5.0

Overall experience A + Eric was a true professional. Work done in an hour.

Thomas Ranahan 
Rating:
4.0

Customer did not leave a comment.

KENNETH HUNKINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lane hedrick 
Rating:
5.0

Excellent customer service very helpful and friendly

mark mcafee 
Rating:
5.0

first time trying Ubox for my recent out of state move and was pleased with the overall experince. th pick up and drop off was smooth and simple.

liliana lopez 
Rating:
5.0

Excellent customer experience with good people.

Ronald Eberz 
Rating:
5.0

Everything went as planned. Great service from on site rep.

Michael Fazio 
Rating:
5.0

None

Timothy Beasley 
Rating:
5.0

When I returned the truck, I was having difficulty finding someone to return the truck keys to. This was 2:30 PM on a Saturday. Otherwise, reserving the truck and pickup went smoothly. I am very pleased with the staff's assistants.

Alan Lightfield 
Rating:
5.0

Customer did not leave a comment.

Jada Clark 
Rating:
5.0

I was impressed with U-Haul’s UBox services. I recently completed a cross-country move, and everything went according to plan and on schedule, from UBox delivery to pickup and transit, and then delivery and pickup on the other end.

Nick Williams 
Rating:
5.0

Customer did not leave a comment.

TOM STRENK 
Rating:
5.0

Customer did not leave a comment.

giorgi oboladze 
Rating:
5.0

Eric did an excellent job installing the hitch. Horsham, Pa branch

Harris Brody 
Rating:
5.0

Customer did not leave a comment.

Orlando Cruz 
Rating:
4.0

I had 2 containers, out of 1 came on the agreed timeline(Saturday), Another was delivered on next day(Sunday) afternoon. I had my helping labor on Sunday morning, so had some issues with that. Else rest experience was superb..!!

Gorachand Banerjee 
Rating:
5.0

Customer did not leave a comment.

Richard Claflin 
Rating:
5.0

Customer did not leave a comment.

Karl Von Bueren 
Rating:
4.0

There was only one CSR there to help. We did have to wait about 10 or 15 minutes to be helped, but overall experience was positive! CSR, acknowledged us and explained why there was a wait.

Donna Lewis 
Rating:
5.0

Customer did not leave a comment.

Todd Bentley 
Rating:
4.0

Slow in explaining things to you. Wouldn't go back due to the the worst app that I had to use to return van. Spent 45 mins at there try to get the app to work. Called number little to no help made me feel like it was my fault so I will pay on uhaul in the future

barba robbins 
Rating:
5.0

I highly recommend Paul and U-Haul Moving & Storage of Horsham. Making the reservation, pick up & drop off were fast & easy, and the vehicle was new, clean & nice to drive.

Geri Flourez 
Rating:
5.0

Manager was great. Good conversation. Quick help

Brian K Anderson SR 
Rating:
4.0

Good

Frank Gallagher 
Rating:
4.0

I have 3 transactions charged to my account for this. While I fully expect only 1 to go through, this is totally unacceptable to place 3 holds for the same transaction. Please make sure this does not happen in the future

THOMAS DOUGHERTY 
Rating:
5.0

Customer did not leave a comment.

Sanford Wallach 
Rating:
1.0

Unable to install hitch due to lack of knowledge and equipment. Very unprofessional service.

Aaron McClellan 
Rating:
3.0

Customer did not leave a comment.

Caleb Flor 
Rating:
4.0

Customer did not leave a comment.

Michael Thomas Croke 
Rating:
5.0

Customer did not leave a comment.

Siddhartha Kanrar 
Rating:
5.0

Customer did not leave a comment.

Lori Grengel 
Rating:
5.0

Customer did not leave a comment.

Anne Jeronis 
Rating:
5.0

Customer did not leave a comment.

Nicholas Hosgood 
Rating:
5.0

I have used this location for years for my rental needs and always had a good experience.

ALBERT DERMOVSESIAN 
Rating:
4.0

Doors had to be slammed shut hard to close and keep door light off.

David Griggs 
Rating:
5.0

Customer did not leave a comment.

charles FLETCHER 
Rating:
4.0

Great install and very happy with it.

James Dieckman 
Rating:
5.0

During the selling and buying home for retirement, we compared prices with several moving companies. U-Haul had the best price for storage and shipping and every location we visited, every time we called the central location, every single associate was beyond friendly and helpful. Thank you all for helping us during this most stressful time.

John Halikias 
Rating:
5.0

Customer did not leave a comment.

Gregory DeFusco 
Rating:
5.0

Customer did not leave a comment.

Barry Diamond 
Rating:
5.0

Great Experience. First Rate Service. Will Come back. Think it was Paul that helped check me in & out.

Foster Garrison 
Rating:
5.0

I was very pleased with everything. Everyone was helpful and courteous. Clean facility. Would use again and also recommend u-haul.

Bernice Metzger 
Rating:
5.0

Nothing- staff were great as well.

gregory rearick 
Rating:
5.0

Customer did not leave a comment.

Bernice Metzger  |  Overall Experience 
Rating:
1.0

I think you guys are complete scumbags for charging my for 4 gallons of gas when I brought the truck back with the same amount of gas I left with. Also at $5 per gallon. Not to mention the truck was not even cleaned. But no I won’t use UHAUL again after this, it’s was worth the $23 that you ripped me off for to never use you guys again. I will also go out of my way to steer people away from using uhaul.

Kirsten Warren 
Rating:
5.0

Helpful friendly staff. Store well maintained.

Alex Brasile 
Rating:
4.0

Efficient booking, friendly service

Abbie Pumarejo 
Rating:
5.0

Customer did not leave a comment.

RADU POPESCU 
Rating:
5.0

Customer did not leave a comment.

RADU POPESCU 
Rating:
4.0

Customer did not leave a comment.

Leeon Pezok 
Rating:
5.0

Customer did not leave a comment.

Eric Loyack 
Rating:
3.0

Everything was exactly as it should be.

Michael Bishop 
Rating:
5.0

I don't normally respond to these service ratings, however, I am SO impressed with every part of our experience that I felt it only fair to report that it was genuinely exceptional. I would recommend this service to anyone. Thank you so much for this truly excellent service. Not a single issue, with one exception. When we ordered the service on line, we did have a problem with getting the insurance included in the order, but the young man we got on the phone to help, got everything straightened out quickly and satisfactorily. The folks who delivered and picked up the box were great in every way!

Glen Murray 
Rating:
5.0

Customer did not leave a comment.

Nitin Kaila 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER WOODS 
Rating:
5.0

This office has to be the best uhaul office I have ever dealt with staff is friendly... funny...and always willing to help. I think I had the best storage area out of the whole place some workers didn't even know it was there or how big it actually was(not saying to raise the price...lol) But they helped with all my moving and storage needs. A+ Facility

CHRISTOPHER WOODS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bernice Metzger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN RUMMERFIELD 
Rating:
5.0

Very easy app and helpful employees at the location.

Leroy Mundy 
Rating:
5.0

Customer did not leave a comment.

Mark Johnson 
Rating:
5.0

Paul the manager is a pleasure to deal with and highly recommend this location in Horsham PA.

Brian Christy 
Rating:
5.0

Customer did not leave a comment.

Dennis Kelley 
Rating:
3.0

Customer did not leave a comment.

Prince John 
Rating:
5.0

Inform of after hours return fee before pick up date.

Brandon Schwartz 
Rating:
5.0

Great location and have had top notch service in the past. I was disappointed this trip when they overcharged me for gas that I did not use. However, the manager was accommodating and we worked this through.

Robert Milrod 
Rating:
5.0

Customer did not leave a comment.

Ashley Ruszin 
Rating:
5.0

Customer did not leave a comment.

vitaliy boychuk 
Rating:
5.0

the installation of the hitch on my vehicle was extremely quick.

John England 
Rating:
5.0

Customer did not leave a comment.

vitaliy boychuk 
Rating:
5.0

Customer did not leave a comment.

Sharon Eder 
Rating:
5.0

Customer did not leave a comment.

JOHN SCARPELLO 
Rating:
5.0

Customer did not leave a comment.

Julie Tadros 
Rating:
1.0

I’m disappointed with U-Haul bc the original pickup location failed to leave a key out for me and I had to drive to another location - then while at this location the representative was busy complaining about his personal tax filing issues - he wasn’t rude but just could use some coaching.

Ninette Harvey 
Rating:
5.0

Customer did not leave a comment.

Jeanette Bell 
Rating:
5.0

Excellent value for a short term move. Rented for one day to haul stuff from Bucks County to Trenton. Very easy & cheap.

William Donohoe 
Rating:
3.0

the website was horrible and kept crashing every single time i tried to use it.

Dakota Biedrzycki 
Rating:
4.0

Customer did not leave a comment.

Brian Christy 
Rating:
3.0

Customer did not leave a comment.

Gerald Knapp 
Rating:
4.0

First off I took the coverage for $63.00 dollars and was told there were two small dents in the van that can only be seen on a certain angle. I was charge $150.00. My company has all of the sales reps rent Uhaul. We will no longer be renting from Uhaul again. I will need a van at least 3 more times this year my self at a minimum and we will be looking for another source for rentals. I walked around the truck my self and saw nothing wrong with it. Total scam to make extra money.

PAUL BERGMEISTER 
Rating:
4.0

Customer did not leave a comment.

Ricardo Fernandes 
Rating:
5.0

Overall the experience was surprisingly great! Everyone from the Horsham location was friendly and accommodating to any questions I had. The driver was extremely professional, polite and friendly. Our box was expected to be at our new location on the 22nd of January and arrived several days sooner, which gave me peace of mind. Items came in undamaged and the box was dropped off on the correct date and at the earliest time slot they had! If I ever move across the country again, I’m definitely going through this process again!

Mathew Sutter 
Rating:
5.0

Customer did not leave a comment.

PRASHANT PATEL 
Rating:
5.0

Staff was amazing helpful in every way.

STEVE JENNINGS  |  Overall Experience 
Rating:
5.0

Good service. Helpful staff.

Stephen Batcho 
Rating:
5.0

Customer did not leave a comment.

Xinyuan He 
Rating:
5.0

Customer did not leave a comment.

Ronald Brown 
Rating:
5.0

Angela was super friendly and helpful!

Scott Lauer  |  Overall Experience 
Rating:
5.0

Paul ( Horsham PA) the manager is great with customers and well as multi tasking. Upper mgt should know how good their local branch managers are doing.

Brian Christy 
Rating:
3.0

The cap wasn't put on the light hookup, which I would kind of think would be standard, especially in the winter with the foul weather. Also, the wiring for the lights is just dangling and looks like it could easily get caught on something. I guess when the weather is decent, I'll have to climb under there and see if I can zip tie it up.

Kenneth Kirkner 
Rating:
3.0

clean up and better organize the location

Michael Grandy 
Rating:
4.0

I have yet to receive final receipt with adjusted total. It has been over 48 hours.

Paul Mullin 
Rating:
5.0

Customer did not leave a comment.

NANNETTE ORTIZ  |  First Impressions 
Rating:
5.0

Everything was quick and easy and the process was perfect. Check in tool less than 5 minutes

Marc Levinson 
Rating:
5.0

New manager is a big cut above from past. More focused on customer service.

Gary Steinberg 
Rating:
4.0

Customer did not leave a comment.

BRISHEN MILLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Egidio Cabano 
Rating:
5.0

Please ask if a person plans to go on a toll road so they can be reminded to take and use their ezpass. Thanks.

DAWN CIERI 
Rating:
5.0

Customer did not leave a comment.

Monty Goodwin 
Rating:
5.0

Customer did not leave a comment.

Mark Johnson 
Rating:
5.0

Customer did not leave a comment.

ROBERT HAMILTON  |  First Impressions 
Rating:
5.0

Elevator in the storage building but of course that's not gonna happen because of the design of the building.

EUGENE TOONE 
Rating:
5.0

Service and communication were excellent!! I would definingly use UHaul again. Thank you !!!

Randy Schmidt 
Rating:
4.0

All in all pretty good but getting in touch with the facility was tough at times… phones always busy and left messages but replies took long

Ivars Blikins 
Rating:
4.0

Returning truck after hours took much longer than expected. The link provided via text message was not enabling us to upload the pictures we took and complete the close out account process. We watched the video and followed all instructions, but there was absolutely nowhere to click to upload photos. After several attempts, and after taking pictures, and putting the keys in the dropbox, we spent 1/2 hour on the phone in the parking lot trying to get through someone in customer service, who was finally able to remotely verify the return, accept the pictures that we emailed to her, and close out the return. Otherwise, the pick up process was easy and quick, Eric the manager was very nice, and the rate was reasonable for the short time we needed the truck.

MArie Belmonte 
Rating:
5.0

Customer did not leave a comment.

Bob Kent 
Rating:
5.0

Customer did not leave a comment.

charlie lizza 
Rating:
5.0

Customer did not leave a comment.

Prince John 
Rating:
4.0

Customer did not leave a comment.

Dana Cliggett  |  Overall Experience 
Rating:
5.0

Grateful for the self check in/out via the app. Staff onsite on the phone for both visits. Not helpful at all.

Patti Shaughnessy 
Rating:
5.0

Everyone was so kind and professional. I was so impressed with the restrooms and how they were clean and attractive. And the price ended up to be wonderful.

Constance Rambo  |  Overall Experience 
Rating:
5.0

The staff was always friendly, courteous and helpful!

JANICE PATTERSON  |  Overall Experience 
Rating:
5.0

Kenneth helped recently delete my e-pay, hacked by fraudster, and pay with my cc for Unit. He is very nice, friendly, and efficient. Also told me to come into the office, when next I come back to premises. Thanks Kenneth!!¡!!!!!

Leslee Mortimer  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amy Timmerman  |  Overall Experience 
Rating:
5.0

Paul has great customer service skills.

NORBERT OGRODNICZEK  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

judy bottone  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Theodore Hammel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA KIM-BROPHY  |  First Impressions 
Rating:
5.0

The staff at U-Haul Moving & Storage of Horsham were helpful in many ways: clear, patient, professional in their communication, etc. Having interacted with other U-Haul locations which were remarkably unprofessional (notably, those who staffed the storefront at U-Haul Moving & Storage at White Lane in Bakersfield, CA), this experience was excellent all around.

James Dolezal  |  Overall Experience 
Rating:
5.0

Everyone is so nice at your facility, it’s a pleasure to walk in. Thank you for your help!

Constance Rambo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roxane Steele  |  First Impressions 
Rating:
5.0

Thanks for helping me get the correct unit very friendly

Robert Daddazio  |  First Impressions 
Rating:
5.0

Everyone that works there are very helpful and make things so easy!

LYNNE HORDYCH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristen Nye  |  Overall Experience 
Rating:
5.0

Paul was a big help in both choosing the size locker and the most affordable way to do it.

JAMES REGINELLI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike Darcy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martin Orzeck  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Foedisch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Foedisch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT FRY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna Gouiran  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES FOLZ  |  Overall Experience 
Rating:
5.0

I love Paul that’s my guy. He along with the other staff members are great at their jobs Paul keeps a neat and tidy workspace environment everyone is informational and attentive. This is the best uhaul location highly recommend giving them a call for all your moving needs.

Takieyah Clemens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Lyons  |  Overall Experience 
Rating:
5.0

Very friendly and professional

LYNNE HORDYCH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jenna Young  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KELSEY MCGUIRE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Devyn Horton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason Bennett  |  Overall Experience 
Rating:
3.0

The only thing I would have to say is when I came in the morning to look at a unit the one I wind it up reserving had a real high ceiling so I went with that one when I came back that night to get it it was a totally different one one the same size but with the low ceiling so it didn’t equal the size as to the one I reserved so I had to spend almost $75 more which made me very angry cause I didn’t have the money so I went from getting a $59 one to one that cost $115 because obviously they did not reserve the one that I did reserve that morning so I don’t understand that policy if you reserve something why don’t they hold it for you?

MARI-JANE BOCCHINO  |  First Impressions 
Rating:
5.0

Staff to the manager Paul have been absolutely excellent to me like definitely definitely a wonderful crew you have at horsham's U-Haul I will recommend them to anyone I come in contact with that needs to rent a truck rent a storage unit and all the other services you may offer those folks over there are awesome

JANIECE HALL  |  Overall Experience 
Rating:
5.0

After renting for almost 2 years, I recently moved out. I was pleased to find all of my items in excellent shape. The GM, Paul Clements, and his associates were very helpful and made my departure painless!

Noni Kai Williams  |  Overall Experience 
Rating:
1.0

Was never explained that the first time arriving that I need to be there when an employee needed to be on site until the day I was moving. I had three agents try to call someone on site and no one would answer. Finally a representative was able to get ahold of someone. I was also told that I was not being charge for the first month and reviewed my bank statement and was charged.

Joshua Herman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mike Darcy  |  First Impressions 
Rating:
5.0

Very helpful and attentive

Katrina Reinhart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Russell Ivory  |  Overall Experience 
Rating:
4.0

All the people were very good, thanks for your help

REBEL CASEY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shubham Chakravarty  |  First Impressions 
Rating:
5.0

I loved the help I got from the friendly and courteous CSR and from the manager! Great experiece! Very satisfied with the assistance and help I received.

MARK SCHULTZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katrina Reinhart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVONTE CLARDY  |  Overall Experience 
Rating:
5.0

Very good experience with storage here for over 2 years. Great staff and great facility.

Stephen Bartow  |  Overall Experience 
Rating:
5.0

Staff walked me and my hubby through the entire process. It was a good experience

Natividad Martinez  |  First Impressions 
Rating:
5.0

In his approach to customer service,Zahfair is an exceptional model. He was very polite,respectful and helpful,which made for a very positive experience with U-Haul. Thank You Zahfair!

RICARDO GARCIA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVONTE CLARDY  |  First Impressions 
Rating:
5.0

Paul was great, always available to help working or not he responds to anything his employees are incredibly helpful and so nice. Overall my experience with this uhaul location was the best so far I have been doing business with uhaul for 20 years now. Pa and NJ Paul is fair but firm and that makes all the difference in the world. Thank you Michelle Tuccillo

Michelle Tuccillo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOUIS LEVINE  |  Overall Experience 
Rating:
5.0

My location manager Paul Clements in Horsham was great. Over and above all of my needs. Going thru a divorce difficult situation. With his much given help I made it. I subcontracted a moving company Hero Movers not good. On my last day when we brought back all the overflow items for storage awful. Paul amazing.

JEANMARIE NAPLES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christiana Gouiran  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Howard Dupee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BANKS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Randa Becker  |  Overall Experience 
Rating:
5.0

The employees there were great! They went above and beyond to help and made sure there weren’t any issues.

MICHAEL KINDSVATTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ASHIM SETH  |  First Impressions 
Rating:
5.0

Helped us even though they were closing soon! So friendly and helpful

STEPHANIE PAWLAK  |  First Impressions 
Rating:
5.0

Micheal Parsons was really nice. And Paul Clements is really professional with good problem solving skills.

Charlita Coleman  |  Overall Experience 
Rating:
3.0

Micheal Parsons was extremely helpful however he told me my ubox was not available when it was right down the street at 1200 Easton Rd. I had to spend an additional $80 on a storage unit. $200 to have some go back load the box so I could go back to my new out of state residence. And the uhaul at West Oak lane charged and additional $44.21 for keeping cargo van 1 hour late. This has a painful and excessively expensive move because customer service emailed me the wrong location.

Charlita Coleman  |  First Impressions 
Rating:
5.0

All staff members were always helpful and courteous to me,which is always appreciated. Paul and Angela, especially, have been very resourceful and efficient about satisfying my needs as a customer. Thank you!

RICARDO GARCIA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Esra Wallace  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Brown  |  Overall Experience 
Rating:
5.0

No issues. Process was easy. Employees were hard working.

Andrea Mirabal  |  Overall Experience 
Rating:
4.0

The computer entrance stunk, had to get new card to many times already, the only thing that was negative about the experience so far, thanks again

REBEL CASEY  |  First Impressions 
Rating:
5.0

I had good experiance first time with U-Haul

ULLAS RASTOGI  |  Overall Experience 
Rating:
5.0

I was very happy bringing my business to this location. Everyone was extremely helpful and courteous towards me and my situation time. They were leaving it and understanding. In my eyes it's nice that people like this are still around.

Alexander Zito  |  Overall Experience 
Rating:
3.0

Storage units are too small. I had to rent two units, which is very expensive!

Patricia Reavis  |  First Impressions 
Rating:
5.0

My storage unit was amazing. I also had very good access to it. I have blanket stuff animals sofas mattress and everything was as if I dropped it off the same day. Everything smelled as good as when I dropped it off. Super pleased with the unit the customer service and everything.

victor roman  |  Overall Experience 
Rating:
1.0

Had issues with access at the start of the lease. Units were dimly lit and out dated. Double the size, clean, and well lit at extra space storage right down the road.

Tyree Slappy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angel Hardison  |  First Impressions 
Rating:
1.0

I had reserved a pull up storage bin on 3/16 via phone made it clear several times that I needed a pull up storage bin, they said it was no problem that they had one available, i gave them all mt information. They sent a confirmation with by e-mail.i also reserved a van. When we went there Sunday 3/20 they told they only had a van reserved but not a storage bin. Needless to say I was so upset, they kept insisting that I had called the wrong place even thou the van was there for us. We had to settle for an inside unit which was so hard to move in furniture. This was the most frustrating experience I ever went thru renting a storage unit.

pat maurone  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

barbara sims  |  Overall Experience 
Rating:
4.0

They were always accommodating & helpful in my experience.

christine pawlyszyn  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PATRICIA MILLER  |  First Impressions 
Rating:
3.0

For some reason this facility never reviewed my online check out of my storage unit and kept sending me letters saying I was behind in my payment 2.5 weeks after move out. I made numerous calls to the home office stating I moved out on Jan. 15th but kept getting emails/texts about nonpayment. One final call to Laura this week finally got this all straightened out. At least I hope so.

Colette Slade-Kennard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shamoni Steadman  |  First Impressions 
Rating:
5.0

No

auta sergeant  |  First Impressions 
Rating:
3.0

Two concerns with renting at this facility was the darkness within the storage units. Unless you walk the length of the hall to trigger the exterior lights, the interior was still too dark to see anything. Second the exterior card reader was down 70% of the time I rented the locker. Which in turn you had to go into the front office, wait in line (sometimes 10-15 minutes) to ask to be let in the back door. Lastly it took the last time I visited for someone to correct my name on the card from Dave to Fred.

FREDERICK BODMER  |  Overall Experience 
Rating:
3.0

The woman checking us in was not familiar with the process and had much trouble finding my reservation. She could not even describe how we get to the unit!!! She finally got us a unit on the 2nd floor - our reservation was for a first floor as my daughter and I have challenges with stairs especially with boxes. I was not offered a first floor option nor was I given an option to yeah or nay renting. I will follow up with the manager but so far the lower cost is showing in service!!! I would love feedback to discuss my frustration. It disturbs me that there are 2 rat stations in the small unit. I hope they don’t eat it and die in our boxes.

Susan E Massey  |  First Impressions 
Rating:
3.0

The code # never worked to access the storage area. There was a mix up in providing the size I originally requested, but the issue was rectified.

Colette Slade-Kennard  |  First Impressions 
Rating:
5.0

Prince wat great helper thanks a ton

LATOYA DAVIS  |  First Impressions 
Rating:
5.0

I found the facility to be one of the best that I dealt with during a tiered 4-year move for my elderly mother's residence and mine. The entire staff was friendly and helpful. They made it a point of going far our beyond any other services seen. Thank you

Linda Roney-Clairmont  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sophia Brooks  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Art Flores  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

cathy graziosi  |  First Impressions 
Rating:
1.0

Move in was smooth, the units are poorly lit and had trash on the floor before move in. The security system was not working 3 of the 5 times I accessed my unit. When asked the staff knew but said the storage manager was not there for well over a week not on vacation. Staff did not know how to open the main doors on one occasion and had to let me in through the employee door. Staff was in general not helpful or friendly anytime I was there. They all had headphones in and did not pay attention to what they were doing. I had to repeat myself multiple times to every employee. At move out I rented a van from this location. It took 2 employees over 40 minutes and 3 different contracts to get the van I asked for initially. They then argued with me when I reported that the gas in the truck did not match the gauge on the contract. I reported this before leaving the property and they argued that I had used the difference already and wanted me to return the truck with more fuel than it was given to me. I will not be renting or storing at this location and recommend that any family and friends avoid it as well.

Jesse Whiteside  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruth Ann Mitchell  |  First Impressions 
Rating:
4.0

My initial reservation for a unit could not be found when we arrived but the associate that helped us find another unit was very helpful.

Jean McCown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sophia Brooks  |  First Impressions 
Rating:
2.0

The staff talked about other customers in front of me. The staff used several inappropriate words. My reservation for storage was overbooked and really disrupted my move and plans.

Zachary Clifford  |  First Impressions 
Rating:
5.0

Only issue I had was online I made reservations for a big storage and when I got there they did not have the one I orderd so had to get 2 smaller ones

DAVID DEILKES  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexis Irvin  |  Overall Experience 
Rating:
3.0

Sophia was fantastic. The storage units themselves are ‘basic’ with open ceiling structure, meaning mice / rats / bugs from a neighbor unit can easily infest the unit where I stored my stuff. The lights weren’t all working and it was dark in the unit, couldn’t see easily what were were doing. I rated yes to all the question above but would have maybe on most if the choice was avail.

FREDERICK BODMER  |  First Impressions 
Rating:
5.0

The unit Size I needed was not available

juergen schumann  |  First Impressions 
Rating:
5.0

The staff was always helpful. The facility was always well maintained!

gloria masorli  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Emmett Alexander  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Guy D' Angelo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA AMOROSO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nancy Williams  |  First Impressions 
Rating:
5.0

The area was always clean and a year later my furniture looks just as good as it did when I moved it there. I highly recommend uhaul in Horsham PA!!

tom zayac  |  Overall Experience 
Rating:
1.0

Reaching representatives in the office has been a nightmare. I’ve been told on three different occasions that my UBox would be there and it wasn’t. Found my UBox at another location and it’s been unlocked. UBox still has yet to be delivered to the location so my rented unit sits empty. Reps are nice once you get hold of one but all the information fed is untrue.

Aaron Fennell  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Peter collins  |  First Impressions 
Rating:
3.0

I was promised a refund for the unused portion of my monthly rental when moving out and vacating the unit on 4/11/2021. I have not seen that refund and it has been over a month of waiting. Can someone please help me get the promised refund as promised? I was formerly in Unit# 2046 at your Horsham facility. I spent over $4,000.00 dollars moving to Florida using a U-Haul truck and was happy until promises were broken on the refund.

JAMES TREVETHAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTT ANTHONY  |  Overall Experience 
Rating:
5.0

Everything was perfect. The staff friendly and helpful. Thank you.

PATTY HOLMES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jane tomaszewski  |  Overall Experience 
Rating:
5.0

I had a very good experience renting from U-Haul Horsham. Staff was friendly and helpful. Facility was kept clean and well lit. The only downside was the sliding door (#12 door) to the storage units was often in op forcing me to walk around to get to my storage unit. More regular PM of this access door would prevent this, imo.

Anthony J Manuel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

barbara sims  |  First Impressions 
Rating:
5.0

Great experience! Staff was friendly and courteous, location extremely convenient, and facility very clean and easy to move things in and out.

Kyle Pratt  |  Overall Experience 
Rating:
5.0

Super easy, and everyone was helpful

RYAN SWEENEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HOPE CARNEY  |  Overall Experience 
Rating:
5.0

Friendly and accommodating staff.

Ronald Whetstone  |  First Impressions 
Rating:
2.0

I have never had such a bad experience and paying so much a month. If I was not pregnant I would have moved storage facilities. You never knew if the card would read and open the door. Sometimes the doors were locked during operating hours. Other times one door wouldn’t work and you were stuck using a small entrance door. I could never pay my bill online because my info was incorrect and I had made multiple attempts to correct it and got no place. There was a time I went to pay my monthly rent and I was told the person did not know how to use the debit payment method that I needed to come back and then they wanted to charge me a late fee because of their own employees fault. With this storage facility it was always something and I would not recommend it.

alicia bickhardt  |  Overall Experience 
Rating:
5.0

We came by right before closing, it was freezing and snow on the ground, after driving 3 days. The guys were amazing! They said we could park the truck in the lot and unpack the next day. I started out with one storage unit and whenever I needed another I simply asked and they were able to find me one close. Amazing service, wonderful people, clean and ready to access location. Thank you for making this move easier!

lisa rice  |  First Impressions 
Rating:
3.0

First of all when I go to my storage the main light goes out after a certain time and I have to go back and restart the light. Also I had moved out and told them that I was emptying out my unit and when I told them that everything is out and cleaned the person told me that everything is okay no payment. Then I was billed for December of $191 I called and was told that I will be refunded and it will be in my checking account in 3-4 days. That time period went by and no refund came in so I went to the Horsham location and at first I had a hard time with the person on the counter ( I was in a middle of moving out which during that time frame I left some items which I took my lock with me to use at the storage facility. Which they had placed a lock there that’s no problem I was glad that they did that.) I had the manager to go and opened the door. Well when I was talking to the person about it she said that I had left it in a trashy condition which I told her that the manager went with me to open the door which I had emptied and swept out and cleaned the unit. She told me that the person that I was talking on the phone was terminated on that day I didn’t believe that. She told me that I will be getting a refund but it will be another 5 days which had frustrated me a lot. She wasn’t look concerned about the situation .

Thomas Hagen  |  Overall Experience 
Rating:
4.0

A commendation to the front office staff is warranted. Their helpfulness in maneuvering the moving out process was especially appreciative. Thank you.

jane tomaszewski  |  Overall Experience 
Rating:
4.0

Only complaint is that I was unable to contact the facility by phone. Always transferred to the Call Center. Even the Call Center was unable to contact the facility and sent a message to the facility to call back. Have not gotten a call back. Email message was sent to my son and when I replied back to the email address it was sent from, I got a message that it was "Undeliverable".

michael masko  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael masko  |  Overall Experience 
Rating:
1.0

My experience with Uhaul both storage and truck rental has been the most atrocious experience I have ever had with this type of service provider. I would never recommend this to any friend in the current state of things.

Steven Rudkin  |  First Impressions 
Rating:
5.0

Thank you! Excellent service!

andrea richards  |  Overall Experience 
Rating:
5.0

Staff members are professional, courteous, competent, and helpful.

Valarmathi Thiruvanamalai  |  First Impressions 
Rating:
5.0

Your employees were very helpful and easy to work with. The next time I need storage, I'll be coming back to U-Haul

Laurence Nathan  |  Overall Experience 
Rating:
5.0

Helpful

Emad Abounasra  |  First Impressions 
Rating:
5.0

Friendly fast & easy well kept and well lit

Crystal Mayo  |  Overall Experience 
Rating:
3.0

The initial people I dealt with were okay, not so friendly. The current one is not very customer focus. Her idea of a greeting is what do you want? It appeared you guys hire the cruelest people in the area.

Louietta Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARROL WULC  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Antonacci  |  Overall Experience 
Rating:
5.0

Everyone was friendly, helpful and professional. Thank you all.

Marie Holliday  |  First Impressions 
Rating:
4.0

Clean, climate controlled units, pleasant sales associates. Only downside was no lighting inside individual storage unit to locate items when necessary to retrieve.

kathleen rosenzweig  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn Mason  |  Overall Experience 
Rating:
5.0

Service was great. Thanks!

August Rider  |  First Impressions 
Rating:
3.0

Sean was very helpful!

Jenna Young  |  First Impressions 
Rating:
4.0

Staff was efficient, though "friendly" is not how I would describe our interactions. A HUGE negative is the absence of an elevator for upper floor. Using stairs added extra time and energy.

Suzanne Leahy  |  Overall Experience 
Rating:
5.0

Brian, the manager, helped me out SOOOO much I didnt know WHAT to say. The building is VERY clean and well lit. EVERYBODY is friendly and helpful. The prices are VERY reasonable. Controlled heating and cooling, so your belongings DON'T get damaged in ANY way. I would recommend renting a storage until from U-Haul to EVERYBODY and ANYBODY. THANK YOU very much.

dawn stover  |  Overall Experience 
Rating:
5.0

If you need storage this is the place!

robert petit  |  Overall Experience 
Rating:
3.0

The store closed at 7pm. My ride was running late and the employee, Shar, closed and left with me standing on the sidewalk in cold, windy weather. It would've been nice if she had invited me to wait inside.

Suzanne Leahy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lee Senior  |  First Impressions 
Rating:
5.0

Thank you for the good service

Margaret Lane  |  Overall Experience 
Rating:
5.0

The move-in process was seamless. Brian explained how everything worked and then showed me to the unit. Went back into the rental office expecting to pay but then found out the first month was free!

Laura Long  |  First Impressions 
Rating:
5.0

Well done filled our need

james dunne  |  Overall Experience 
Rating:
4.0

My experience was a good one

saundra clark  |  Overall Experience 
Rating:
4.0

I was forced to rush my move in order to have access to the main doors to the facility. This proved to be quite challenging. I paid entirely too much money to be limited to business hours for access.

sheena hendon  |  Overall Experience 
Rating:
5.0

Used uhaul for years and will continue to do so. Plus I have a friend who works for your company

KATHLEEN HENNEGA KMART CORP  |  Overall Experience 
Rating:
4.0

Uhaul consistently offers great deals and courteous service. I have been very happy to use their services. Having a months free storage was an added perk. I highly recommend Uhaul.

Allison Ragan  |  Overall Experience 
Rating:
5.0

The Staff was extremely helpful throughout the entire process of pick-up, return, and storage.

Mark Pattoli  |  Overall Experience 
Rating:
5.0

Uhaul has been absolutely wonderful to me. The staff ALL courteous, and kind. The rates very reasonable! Uhaul has made a hard time much easier!!!

Allison Ragan  |  First Impressions 
Rating:
5.0

The staff was absolutely fantastic. Very helpful and accommodating.

Mark Pattoli  |  First Impressions 
Rating:
5.0

Everything was great

kim tyo  |  First Impressions 
Rating:
1.0

N/A

Daphne Desulma  |  Overall Experience 
Rating:
1.0

N/A

Daphne Desulma  |  First Impressions 
Rating:
5.0

Very pleased with the service provided by the manager Brian and his staff. Fully recommend this facility. Great folks here.

Donna Currie  |  Overall Experience 
Rating:
3.0

second floor access needs an elevator or at least less steep stairs with a slip free surface.

dean johnson  |  Overall Experience 
Rating:
5.0

Other than requiring a person to buy that special lock, the storage was great!!

Govan Henry  |  Overall Experience 
Rating:
2.0

Ok unit, not worth the cost. Also having to buy a special lock is kind of ridiculous!

Govan Henry  |  First Impressions 
Rating:
5.0

I unloaded a Ubox at this location and the team was friendly and helpful.

AMANDA PENECALE  |  Overall Experience 
Rating:
3.0

Asked a couple times to see my boxes and have been told it was not a good time as the relevant person to show was not available. Staff was friendly but not helpful in this regard.

Achim Steffen  |  Overall Experience 
Rating:
5.0

Very pleased with facility.

Ken rookstool  |  Overall Experience 
Rating:
3.0

NA

JONATHAN CARR  |  Overall Experience 
Rating:
1.0

This facility had false representation on the website and I felt as though it was a "bait and switch" which is illegal. The employees saw this also.

Nicole Tucker  |  Reservation 
Rating:
5.0

Awesome customer service and great environment

cedric williams  |  Overall Experience 
Rating:
5.0

Excellent service!

Darnella Robinson  |  Overall Experience 
Rating:
2.0

I do have to say that SOME of the staff were very friendly. However most seemed very quiet and not willing to go out of their way. Storage is extremely overpriced, so I moved my storing elsewhere.

Cathy Tully  |  Overall Experience 
Rating:
5.0

Everything went smoothly with our truck rental and use of storage space.

Mary Lou Gugger  |  Overall Experience 
Rating:
5.0

I rented a unit for about three years and never had any issues. Staff was always helpful and polite. I have been extremely satisfied with their services and would highly recommend.

JOSE CASANOVA  |  Overall Experience 
Rating:
2.0

Manager, Brian rude and condescending. Tried to discuss a matter with him, he refused to return phone call feeling he had nothing more to add to the conversation. Unacceptable behavior towards me!

Matthew Greener  |  Overall Experience 
Rating:
5.0

Used the facility for 5+ years and always great. Retired now so don't need the extra storage.

SCOTT TILDEN  |  Overall Experience 
Rating:
5.0

Only needed short term but met m6 needs

john devine  |  Overall Experience 
Rating:
4.0

It was very convenient and I was provided with the first month free for bringing a truck from another facility.

wendy luvert  |  Overall Experience 
No reviews have been submitted for this location.

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