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Edward CCustomer Reviews for U-Haul Moving & Storage of Holland
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The check in process took a lot longer than I expected. It just put me behind schedule. A heads up on needed check in time would have been helpful especially for a first time rental. But it was all good overall!
cindy wI don’t remember their name but I came in without a reservation as they’re closing and about to leave and they helped me out real quick with a truck and auto trailer. I was in a reallly tough spot and needed to move a customer location the day of and they made that happen for me. I really appreciate them. Good job!
derek vKeep up the good work!!
jay tLoved the guy that waited on us. I didn't catch his name. But he was wonderful ! Polite with a sense of humor.
Tracie FBetter technology, took them 4 tries to get me going. I had requested electronic pickup but never received the text message so I had to go inside. The iPhone app was terrible too.
Mark TThe process was seamless from start to end.
Ingrid Athen when dropped off in holland they just said we will check in and email to you. And I still have not gotten an email from U-Haul at all from the check in when I returned it. On Sunday. At 2:15pm I hope I get credit back because I only had the trailer for 28 hours. And accidentally booked it for two days I think.
Jordan RGreat experience with customer service!
Alicia RGuy who checked me in and a different guy checked me out on April 7 - both were both was fantastic
William RTook me 10 minutes to get though the online check out process, because of all the suggestions for add on's and actually taking off add on's that your online bot put in my cart...that I did not ask for. Other then that I was pleased with the trailer itself and the Holland/Lakewood location and I can't blame them for the poor online experience because they were great.
Bruce SThis location has the best employees!!!
lauren ZYour app is junk. Location check does not work and it does not work to scan the damn barcode. Why must your app be so bad? Your devs are not good. What is the point of the app when i still have to go wait in line behind the boomers?
Ryan DBest part of the my experience with Uhaul was the customer service at the shop. The individuals I interacted with were friendly and helpful and made the transaction smooth. Having staff like that is rare, hope you are recognizing those individuals that are the face of your location.
Daniel OExcellent service and attention to detail. Great team!
Marc LThe man who helped me was super. Great service and affordable.
Robert OThe staff was very helpful.
ALFREDO MDropped off Friday afternoon. Did self drop. One person. At counter and was pretty busy. I am capable of unhitcging and hopefully checked out ok.
Ken GNothing everything was great
Francisco CIncorrect description of trailer space. Rented to haul 12' sheets of drywall, 15' truck on the website says there was 12.5' of bed space so I rented this one. Drywall was sticking out the back so I had to drive with the door half open and let it sit all night in the cold and damp with the door open. Definitely not happy about the inaccurate descriptions of your trailer lengths. Someone should get a tape measure and actually measure the beds so people know exactly what to do.
Micah SI like the online reservations. I like being able to drop off before anyone’s there. If I don’t need it I like the way you guys do it.
frank wSpeed to pick up at counter was a little slow.
Jeff MStaff were very easy to work with and accommodated our needs quickly and efficiently.
Donald V | Overall ExperienceService was excellent and truck size was perfect for our needs.
Cynthia NX
dale sAbsolutely horrible experience, customer service was awful. The truck was a smokers truck and I’m allergic, they didn’t care at all and I’ll never rent from there again. I rented it for 3 hours and was sick after. All they had to do was give a crap and they chose not to.
Joseph TGreat people great service
josue hCounter person was on phone well over 15 mins. No 1 else around & she did not call anyone up to help. That`s why the 4 stars.
Richard TThe app is flawed stop pushing it unless you can rely on it. The hidden fees are misleading. Next time I’ll continue with my cheaper and streamlined moving company. I’d rather not have to read the fine print for every single page. Uhaul has gotten worse over the years. It wasn’t this location it’s you as a company
Alora JNeed better flow of traffic and more space. I've never had to wait over 30 minutes just to get through to the drop off section of the lot.
Amy GI wouldn’t change a thing..the staff was Friendly and very courteous and helpful and the #1 thing was ,they were professional. I will definitely go to this u-haul agin when I’m in need of a trailer to haul . Thank you Joe Martin
Joe MEverything was great. I just wish that there wasn't micro charges for the dolly. The rear door was a little difficult to pull down and latch, could have been greased with wd40 or something but not a big deal at all.
brandon rThe 1st truck we were given would not start and was totally on empty. When my son and I, reentered the store, we were met with sarcasm and hostility. It was an awful experience and so unprofessional. We were told take your money and go somewhere else. I will never use this location or possibly uhaul ever again.
George LGreat customer service.
Derrick PEven though there was a couple issues, the staff was wonderful.
Kelly P | Online Move InReally good customer service and very easy to get everything set up overall great service
Dominic CThe storage unit and rental truck were very clean and the online rentals/check in was very smooth. I would highly recommend. The only suggestion is to have the building number for our storage unit as well as the unit number.
Taylor C | Online Move InReeks like cigarette smoke in the truck. The customer service rep seemed bothered I needed help with something. Very bland experience.
Riley HGreat service, so happy to have you in Holland!
Stephen DVery helpful staff and equipment was in great shape definitely would use again
amber mYou are becoming far more expensive than your competitors. $315 for a 10 ft truck for one day rental plus $80 in gas is nearly double the rate other companies have. As much as I prefer uhaul, this will probably be my last time using you.
Trevor NKeep up the good work.
lee dEvery staff member I’ve gotten help from was very friendly and helpful. Thank you!!
kim l | Overall ExperienceUHaul facility did not have a double trailer for the movers.
Paula ENothing, Great team and managed my needs above my expectations. Thank you.
joe mWhen I returned the cargo van I rented. No one seems to go check the mileage of the car, the checking if the vehicle, and the hour I rented it for. Then proceed to get a phone call asking when I am going to return the van. When I returned it the same day. I have no assurance that I am getting charged the correct rate. I booked it for 2 hours to be safe and had the van for 45 minutes upon returning.never had a check out policy like this before. I am use to a full thorough check and checking the miles (since we pay for mileage). Customer service needs improvement depending on different associates.
Sophorn NA trouble light and “service stabilitrak” warning kept turning on
Matthew SVehicle wreaked like marijuana. Everyone that got into it mentioned that.
Joshua WGreat customer service!
Gloria BI do not know the name of who helped me, but whoever they are was EXCEPTIONALY unhelpful. They would not answer my questions with an answer deeper than "yes" or "no." I asked to modify my rental and they said it had to be done through the app and they could not do anything to help me. When we hooked up our trailer, the store manager helped us and she was very helpful and gave good advice. I liked her! The trailer we ended up renting broke a spring 100 miles into our journey. It was a very old trailer. Not sure what maintenance U-Haul does, but I feel this should have been caught before we rented.
Isaac DGood help on getting my personal stuff save
Jesus M | Overall ExperienceThe man who helped me check out was insanely thorough and polite. Very nice man, I felt very understanding of what to expect.
Corey CUnfortunately I forgot the name of the guy who help us hope is on the paperwork Amazing service keep it up
Miguel PCustomer service overall was poor.
Alex VGreat facility, rate is a little on the high side. It will be great if there is a discount for customers that have rented U-Haul trucks previously.
Rodrigo S | Online Move InThe staff were absolutely amazing, so welcoming and accommodating. The only thing I wish was different is the access hours, I would prefer there to be 24 hour access as I work 3rd shift.
matthew g | First ImpressionsBoth the manager and the assistant manager in anybody that I dealt with customer at all delightful and helpful.
Latonya W | Overall ExperienceWas helpful in a time a meet?
Latonya W | Overall ExperienceVery clean and No rodents. Provided carts for moving in and out.
Kathy A | Overall ExperienceStaff was friendly but theSLOW response ito repairing the outside double doors and keypad was totally unacceptable. Especially on top of a premium monthly rate which is 33% higher than nearby storage facilities offering better security. The excuse that UHaul’s regional service rep was too busy to show up within a week or longer was pathetic. Good customers are then forced to vote with their feet.!
BRUCE L | Overall Experience👍
Ryan V | Online Move InVery friendly and helpful staff.
DERRICK g | Overall ExperienceThe place is clean and very helpful. The only thing I was disappointed in is I would’ve gotten a little bit bigger unit but I didn’t understand the dimensions but I’ve never met. Everything else is fine.
Christina F | First ImpressionsExcellent value for a climate controlled storage.
Joshua D | Overall ExperienceStaff was very helpful. Particularly the man who helped me with vacating the unit. Everything was clean and well run.
Danielle V | Overall ExperienceThese are the best storage units I've encountered. Extremely clean, well lit, and secured.
Lakeshore E | Overall ExperienceThe storage facility building that I was renting stunk like sewage very badly. Fortunately my unit was on the third floor and didn't stink quite so bad but I would not recommend to a friend.
ED m | Overall ExperienceThe gentleman checking me in upon my return of the truck on Saturday at 4 pm was very helpful with clearing up rental discrepancies from the beginning of the day. I left the facility feeling very satisfied.
ROSALIE J | Overall ExperienceThe online experience wasn’t that great but once we talked to a live individual, it was very clear and concise. It would be nice if there was a second door to load/unload in building C. Schlepping all the items down a long hallway on carts was annoying.
Darren M | Online Move InAlthough 6 a.m to 10 p.m. accessibility seems like good amount of hours, for someone like us who lives 30+ minutes away, it's not convenient. I work in Holland but my work hours often begin before or end after storage hours. Accessibility 24 hrs would be more convenient.
Alejandro G | Overall ExperienceThe gentleman who was working the day we came to your facility, was friendly and very helpful.
Colleen F | First ImpressionsStaff is nasty to customers.
Debra H | Overall ExperienceMove in was excellent, after moving all day the moving carts were a life saver.
Vicki D | First ImpressionsThey were very helpful
VARZELLA P | Overall ExperienceSince the time I started renting the unit until Now, I feel the smell in the facility has become worse. It smells like a porta potty in there. That is the main reason that I pulled my things out of the unit. Everything that was in my unit smelled of this porta potty sewage smell. As soon as you enter the building it is very strong. The building is secure but the smell is overwhelming and sticks to everything in those units. Family members were gagging because of the smell.
Travis D | Overall ExperienceStill waiting on a refund that is taking too long . Otherwise I will change my rating
Bob D | Overall ExperienceIt was hard to contact someone at the facility at times but overall it was a good experience.
Lasheay D | Overall Experiencethe folks at our location were exceptional. Polite, patient and helpful. Thank you Pete Turner
Peter T | Overall ExperienceOur two years storing there were smooth and easy. When we finally removed our belongings, some (the wooden dining room table and the wooden parts on the couch and love seat) did have some white fuzzy mold on them from the humidity.
Amber S | Overall ExperienceNo hassle, easy, clean, reasonably priced storage.
AAron c | Overall ExperienceThis unit was considerably more expensive than other units available to our organization which is why we decided to move out.
Judi H | Overall ExperienceInconvenience with hours and the drain pipe smell outside the facility
Celso M | Overall Experience100% would recommend. Very grateful!!!!
Rachel B | Online Move InThe inability to prorate monthly storage needs to be reviewed.
loren s | Overall ExperienceVery nice place Could eat off the floors Appreciate all of the security
adele d | First ImpressionsThe storage unit met my expectations but the office was way understaffed. I waited 45 minutes and was the second person in line. It was by no means the employee's fault. She was working as fast as she could but was obviously needing some. The process probably would have been streamlined if I was able to do any of the things the app advertised as perks. For example, the app suggested that I should just check-in online but this was not actually possible.
Emma M | First ImpressionsBoth trucks I rented had issues. One wouldn't start for about a half hour and one had a dead battery. Communication between LLC to provide otr service was poor and lackluster. Also I paid my storage bill 5 days before I moved and emptied it bit couldn't be prorated for 25 days I didn't use it. Sounds pretty scummy. At least add it to others who lost their stuff during tough times. Should heard the aholes that were taking the locks off people property. No shame. No heart. Just spoiled greedy young men all about the dollar. Sad.
CHAD R | Overall ExperienceThe only bad thing I have to say is the alarm kept going off on my unit no matter if I was checked in or not
andres r | Overall ExperienceNeed more workers
Keeva T | First ImpressionsNa
Latonya W | First ImpressionsBest customer experience in a long time
JEFF S | Overall Experienceprice to high u said rates going up so i left
david e | Overall ExperienceLauren was fabulous
RUDOLF K | First ImpressionsManager is a RUDE wenchALONG WITH THE STAFF
KENNETH W | Overall ExperienceFacility was great and served all needs.
Patrick R | Overall ExperienceClean and fairly priced
Sion G | Overall ExperienceThe first person that got my me started with my storage, max security card, she could have been a lot more friendly. Other than that it was an alright experience. Not sure if I was supposed to get any deposit or refund back but yeah ..
VICTORIA L | First ImpressionsThis facility does not have a transfer 1st month free option. :(
Norma B | Overall ExperienceVery good stafg
VARZELLA P | First ImpressionsThere are always people that come in and out that disregard the alarm completely. There was a man and a woman moving in tonight on the 3rd floor that kept setting off the alarm while we were trying to move in with a blaring alarm going off so loud we couldn't talk to eachother. I told the man he had to also put his code in the after hours one and he did not care, he just said he "bypasses it" meanwhile I got a migraine from. The alarm he kept setting off and not caring about it at all. How is the facility safe if that is allowed to happen? We had to stop unloading the truck before we were done because I got such a bad migraine amd now I have to take another day off and probably have to pay for another day to unload the truck. Which I now have to do by myself because my husband will be at work.
Jennifer K | First ImpressionsThe process of moving in was incredibly convenient, staff exceptionally helpful, and just an overall highly positive experience. Thank you all for making a stressful move a lot less stressful!
Robert C | First ImpressionsGreat place but still waiting on my refund besides that it’s a great place
Carmen E | Overall ExperienceVery helpful and kind. Amazing service
April N | First ImpressionsExperience renting the storage unit was rough. The fellow checking me in was difficult to understand, didn’t explain things clearly and had to be corrected on several items. Indeed, after I received my check out paperwork noticed he even typed in my home address wrong despite having my drivers license to reference. The unit itself was clean and carts to borrow are a nice touch. The limiting hours for access make it challenging though. Check out was easy and convenient. Perhaps consider a simple 2-3 minute professional recorded video to orient new folks to make it more clear and concise. Everyone was friendly except this fellow; hence, the comment all were friendly…except this one. Experience renting the truck was quite smooth and persons checking me in and out was good though. Overall I’d use them again…please consider making signing up for storage units easier and more clear.
ROBERT S | Overall ExperienceEveryone was great that we dealt with and we are very happy with the service we received.
Audrey G | Overall ExperienceNone
Donnie L | Overall ExperienceGreat staff, easy to use, clean and well-lit. Highly recommend!
Gregory B | First ImpressionsThe person working was wonderful. She was pleasant and professional and made the process easy and enjoyable.
Michael D | First ImpressionsPerfect!!
JOSE A | Overall ExperienceAmazing staff, always with great attitude and eager to help the customers, Lauren the Manager is very helpful and all the U Haul staff are very professionals! Thanks for your kindness and help me!! You guys deserve a 10++++++
Maria P | Overall ExperienceVery ice and easy to work with
BALTAZAR P | First ImpressionsAdam at the desk was exceptionally kind and helpful, he went above and beyond to help us get the correct size unit even right as it was time too close, he really gave great service and deserves to be recognized. We will definitely recommend.
Andrea H | First ImpressionsSetting up the unit and activating our access card was a long process. It was done incorrectly. Finding and getting the correct unit was an ordeal. It took three tries to get us the correct unit that we paid for. Eventually, it was sorted out. Also, three times auto-pay was not complete and we were locked out for no reason. We may recommend U-Haul to others.
FRANCE C | Overall ExperienceHelpful staff, very clean and organized everywhere.
HEATHER A | First ImpressionsWe had two 10x10x15 climate controlled units for 6 months than one for and additional 6 months. I would give the facility an A+ rating
Michael M | Overall Experience24 hour axcess and ADA preference would be NICE. I MENTIONED my ADA requirement while renting but found myself wheeling this long cart halfway down narrow passage to a tiny unit. The first month was free (that's a1st in 30 years requently renting multiple days!!! Never a mention of 1st month free unlike most storagevfacilities.) HOWEVER had to return with my vehicle still half loaded due to the pain and stress of getting locked in by 10pm. I'm not DISPUTING here. I will request for a more optimal location as Caleb was very helpful curious and professional. Thanks.
Norma B | First ImpressionsVery kind and helpful staff .... place was exceptionally clean.
THEODORE A | First ImpressionsQuick and efficient, excellent clean facilities
David R | Overall ExperienceI would definitely reconnect this facility. I rented 3 units for over a year and never had any issues problems or concerns!! Great people!!
Felix M | Overall ExperienceTodo muy bien
LINDA P | First ImpressionsSecurity did not work. On several occasions when I swiped my unit card, the security system was not working. Why advertise a secure facility if you can’t keep the security system working? The round locks, which are required by UHaul, which I bought from UHaul, are extremely hard to open and close once they are attached to the unit latch. I had to get an employee to open a lock after several people tried and failed to open it. The employee said there was a “trick” to opening them. There is only one elevator to upper floors which is problematic when two or more people need to move in or out, which happened when I moved out. Since movers charge by the 1/4 hour, having one elevator cost me money. The biggest issue is that you do not prorate monthly charges. I moved out 9/9 but had to pay through 9/30. PLEASE rent out my units so I can get some money back. On the plus side, the entire facility is clean and well lit.
julie s | Overall ExperienceCaleb and Lauren excellent service and courtesy 5 🌟 .
Luis d | Overall ExperienceCustomer service was excellent and very kind and friendly. Very clean place and definitely would recommend family and friends to you.
stephany M | First ImpressionsGreat staff. Great facilities and very easy to work with. Awesome everyone.
Pedro C | Overall ExperienceGreat facility- very clean and efficient, great staff
Lisa K | Overall ExperienceThe entire move in experience seemed much more complicated than I would’ve expected but everything worked out.
Sarah K | Overall ExperienceAppreciate available carts, elevator & air conditioning in storage facility. Unit was clean. Online experience could be better. We reserved two 10x10 units which turned out to be four 5x10 units with walls between them. Fortunately they had a 10x15 available to rent (for more money) to replace one of the 10x10 in order to meet our needs.
Melody V | First ImpressionsStorage side of things was great. Temp controlled, security and a convenient drive up garage you're free to use. I had to wait 30 minutes in line to inform them we had moved out and to finalize things. Overall good service. But like many places, currently understaffed.
Steve O | Overall ExperienceEvery things are really nice. We had an excellent experience with climate control Uhaul storage 👍!
hao n | Overall ExperienceDifferently would tell my friends and family
Brandy E | Overall ExperienceWe rented when the building opened. It is a well designed building with ample lighting, with plenty of carts to move belongings in and out of unit. It also has two bays to back into to load during any weather conditions. It is cleaned frequently. Very friendly staff and support staff
barbara D | Overall ExperienceThe staff was very accommodating, and helpful. The website and communications were very confusing and inconsistent. The Holland facility was very nice and clean!
Donald B | Overall ExperienceMany people have said this of your lakeshore location. Please get some more regular trucks available. Like the Ford F-150 size. Another thing most people wait 20 minutes to see a cashier. You need more help at this location esp in summer. Holland a summer town.
Diane D | Overall ExperienceGreat place, but a bit understaffed, standing in line for quite a while to get helped.
Rojelio B | First ImpressionsHad a difficult time with the website when I returned the truck.
Theresa P | First ImpressionsGreat service
benjamin e | First ImpressionsOutstanding experience all around. I would highly recommend this facility to anyone needing additional storage space.
Tom F | Overall ExperienceAssistant Manager made my trailer return to the same facility easy. I was able to leave once I was done loading my storage unit. However, I wasn't able to arm or disarm my unit from the keypad at my building.
Jason M | First ImpressionsHad my 5x5 storage room completely ordered by phone in less than 5 minutes. Arrived at the store, was checked out in 10 minutes and loaded in my storage room immediately.
john s | First ImpressionsPre arranged geound level storage unit 10x 15 and they didn't have that size available and gave me Two units. One 10x10 and one 5x5 on second floor way in the back.
Charlotte S | First ImpressionsIt was a great place! Thank you so much! Keep it up! :)
lindsay b | Overall ExperienceQuick fast and easy to take care of bysiness
Sorin P | Overall ExperienceMr Hall was very nice and helpful!
Sandra Q | First ImpressionsI love the storage units and buildings. Will make sure I recommend!
Jeffrey H | Overall ExperienceThis facility is great. If I ever need storage again, I'm coming here.
Brandon K | Overall ExperienceStaff were very gracious and patient answering my questions while deciding what storage unit would satisfy our needs. Storage building is nice in that it allows you to pull into an enclosed garage/bay to load and unload if weather is bad. Loading carts are provided to borrow as you enter the building. Good security setup involving swipe in and out with card provided and security cameras, etc. Very clean.
Dave H | First ImpressionsWish the access times stayed open 24/7
charlotte c | First ImpressionsVery helpful staff and clean, dry, and convenient location
Christopher B | Overall ExperienceVery helpful
rosa l | Overall ExperienceGreat, clean place to store your stuff!
patricia p | Overall ExperienceBest facility I have ever used!
CHRISTINE K | First ImpressionsI had a hard time closing the back door of the truck I rented was the only issue I had.
shirley s | First ImpressionsMoving from Illinois to Michigan in today’s Real Estate market is tough enough. Add in packing and moving 24 years of “stuff” and you have a challenge on your hands! The crew and facilities at Holland U Haul Moving and Storage really smoothed things out for our family! Amazing climate controlled facility to keep our belongings safe and dry. Amazing, easy to navigate facility. Affordable - and moving costs more than you know - really helped us. Loved the truck rental we got From U Haul. Handy info on properly loading and driving the truck helped too. Moving supplies galore at this facility. Everything you need to complete your move. I highly recommend Holland U Haul Moving and Storage! Thanks to everyone for making this easy and fun😎. Ray L.
RAYMOND L | Overall ExperienceGreat employees!!
anthony i | Overall ExperienceSome sand in my unit. People were nice.
DREW J | Overall ExperienceStaff was very very helpful even the cleaning people were! Very good service. Highly recommend!!
maria B | Overall ExperienceI whole wholeheartedly recommend Holland U-Haul Storage facility on Lakewood Blvd. The process from reserving the storage unit to renting the truck was perfect. Thank you for going above and beyond for me.
Ronald M | First ImpressionsStaff very helpful in explaining the process and setting up my rental.
Mark J | First ImpressionsSo far, I have yet to see the unit we rented, but the service personnel was excellent, helpful, professional. It was a pleasure signing up for a storage unit and returning a truck to your facility.
Polly K | First ImpressionsI had made a reservation for a unit weeks before my move. The unit was no longer available on move day. It would have been nice if a reservation actually meant something, which, apparently, it does not. Other than that, the employees and facility are excellent.
julie s | First ImpressionsDay was great!
loren s | First ImpressionsOverall good experience. Felt like the staff was eyeballing me to make sure I didn’t steal anything. That did not make me feel good. Only issue I had
Gabriel M | First ImpressionsJust got extra charge so two charges no reason why i was told first month free no charge for not having it cleaned
david e | First ImpressionsThe entire staff was helpful, professional, friendly and very efficient. Janitorial person at storage location was very helpful during initial move. We could have found unit, however, person quickly showed us the location, directed us to the carts, location to unload if raining, etc.
DALE I | First ImpressionsEveryone was nice and helpful at the Lakewood U-Haul.
Eve M | Overall ExperienceAbove and beyond customer service! Thank you!
AMBER L | First ImpressionsStaff was AMAZING!!!! Alondra went above and beyond! We definitely were happy with your service!
TIFFANIE J | Overall ExperienceImpressive facility. Very knowledgeable staff
laurie f | First ImpressionsThe young girl working the counter was very helpful..
Yolanda r | First ImpressionsCould ask for better service and kind people.
Gene B | Overall ExperienceDisappointed that I booked the largest unit over the phone and found that the size was unavailable when I arrived with my load. Had to accept a smaller unit because my movers were there with a load on their truck. Had to pay movers additional amount because my allotted time ran over due to delay in time it took to reapply for smaller unit.
patricia p | First ImpressionsHad to wait several minutes while the person taking care of store was moving things with a hilo
LAURENCE W | First ImpressionsThe location staff went above and beyond to make sure my experience was enjoyable.
Ronald W | First ImpressionsThe staff was very helpful and accommodating, answering all questions even while busy with other duties. The facility was clean and well-maintained. My only complaint would be that the security system was not very intuitive. The alarms went off several times during our visit, and we were not sure if it was due to a mistake on our part or a malfunction. Overall, though, a smooth experience.
jesse r | First ImpressionsCustomer rep went above and beyond! Excellent service.
Jonathan S | First ImpressionsOnly complaint I have is that I ended my rental of the unit 12 days early and received no prorated refund for those 12 days. ☹️
Alan B | Overall ExperienceCustomer Service was superior!!!
anthony i | First ImpressionsEveryone was very friendly. Since it was my first time to use a storage I wish they would have taken more time to explain things to me.
Christopher M | First ImpressionsGreat service!
scott t | First ImpressionsAccess was only an issue because of COVID. I understand and absolutely loved the friendly staff and quick help for my situation!
ANTONY C | First ImpressionsPLEASE purchase at least one DEDICATED hand cart for Building A. It's not that much of an investment.. Having to constantly borrow a hand cart from Building B is such an inconvience so I won't bother to return "borrowed" hand carts until this deficiency is corrected by management. Make moving easier for your customers. Maybe I should buy my own and store it within my unit.
BRUCE L | First ImpressionsOutstanding bunch work for uhaul I am serious I had Jill's movers empty the uhaul I have used uhaul many times before on long long long moves I mean like 2000 miles before they were great then and great now best bunch of people you will ever get your hands on give them all a 60 percent raise
Kim B | First ImpressionsWe rented a storage unit for a few months while we had some working going on at home. We wanted a climate controlled unit that would not get mice or bugs. The U-Haul unit met our needs. The unit was clean and in good condition. We put a few sticky traps inside just in case something got in. At the end, the traps caught nothing and all of our boxes were in the same condition as when we put them in. Recommended. Staff was helpful too.
Steven W | Overall ExperienceAndrew and Adriana (spelling name?) was both awesome and helped me stay calm during a very hectic move. Great customer service! Thank you both!
melinda p | First ImpressionsVery friendly staff and good value for your storage needs. Very clean, well maintained and secure
Robert D | Overall ExperienceAwesome staff and professional- really made a stressful time for us and our move super easy! Thank you!
Steve D | First ImpressionsThe only problem I had was remembering to diarm my unit
bobby g | Overall ExperienceI was surprised to discover that the 5x5x10 storage was 10 feet vertical - not very convenient. Also, it was required to purchase a Uhaul security lock for $10.
David V | First ImpressionsEverything I needed to know was answered and explained thoroughly. Showed the correct way to use your pin code and was more than friendly and accommodating.
John M | First ImpressionsThe staff was great anytime I went in
Laurel B | Overall ExperienceOnly improvement maybe is one employee interaction came across as slightly aggressive
Kyle B | Overall ExperienceThe man that served me was rude. First impressions, I turn up with a truck after just moving out of Chicago , tired , my truck rolled into the grass slightly. I walk inside and he Dosent even greet me and just says “is that your truck on my grass , you best move it”. I then asked if there is a storage shed close to the door , he says no and puts me in one that all the way at the end, just to make it difficult. The screen said there were heaps available. I was supposed to get the first month free and when I said I am supposed to get the first month free he says “I don’t see any record” and I said I’ll just bring the email up and then he says “too late I’ve already charged you and I don’t know how to reverse it” ! I’m stunned at his rudeness. Then when he gives me a security code to enter the facility we go to test it and it fails then we try again and fails. The he said oh well and walks away. I said excuse me , what am I supposed to do, he said oh the system is down. I said well I need a security code that works and he said it’s fine you can just put up with the annoying sound. The check in was so bad , unprofessional , he didn’t wear a mask , I was disgusted !! I tried to call Day the manager but she didn’t answer.
Patrick C | First ImpressionsQuite happy with my experience at this location
Mark T | Overall ExperienceStaff was very nice; it was a busy day/time while we were there, but they handled all customers plus a large delivery truck with no problems! Hopefully our move-in and eventual move-out from our new unit will go as smoothly!!
Tasha F | First ImpressionsGreat place to store your stuff. Climate controlled and clean.
Michael M | Overall ExperienceI forgot to get my dolly for loading a refrigerator and they gave it to me free when I returned and a discount. They are so nice and helpful.
MARY F | First ImpressionsU-Haul was conveniently located and easily accessible for my needs. Day and her staff are fantastic to work with and made the whole move in and move out process seamless.
steven w | Overall ExperienceI reserved a unit several weeks before my move. Then, while in the middle of a stressful move, I received several phone calls from U-Haul warning me that my unit was available to be rented online and if I did not rent it, I might lose it. This caused me a lot of stress and it seems U-Haul needs to fix its reservation system. If I have reserved a unit, it should not be available for any random person online to rent. Other than that, everything went well. The unit was clean. The facility seems great.
David D | Online Move InHad trouble Accessing code. Had to call the trouble phone number. Talked with owner. Then had to call back because the large slider would not open. Called back and no answer left my number and no return call. This was @ 9:4:0 pm. Had appliances and had to go thru small door. Very tight hit. Scratched up handle on refrigerator
SANDRA K | First ImpressionsThe check-in/check-out system is unreliable. The alarm frequently sounds when people open their units. It happens so often that no one thinks it odd. The after hours access also does not work, so our access was limited to when the store was open. We had our unit on auto-pay for convenience. One time I tried to access my unit, but there was a second lock on it for not paying. Of course I was furious. When I went into the store, they said they had no idea how to contact me, that they had "peeked over the wall and saw the unit was empty" (which was a completely lie - it was not empty until we just vacated it yesterday), and that we had not paid. We filled out a lot of paperwork with secondary contact information when we rented the unit, so nothing they said made sense. This is an indication that they made some kind of major mistake and then tried to blame us. I never felt like my belongings were secure there or that I could access my unit at will as they advertise. Based on our experiences with this facility, I do not trust them at all and would never recommend them. We are thrilled to be out of there.
Michelle L | Overall ExperienceThank You for making this easy!
DEBORAH B | First ImpressionsThe access card they gave me didn't work. I went back to the office. We tried the PIN code method, which also didn't work. They stated they were having trouble with their system, but I am not confident I'll get in again without setting off the alarm.
Susan W | First ImpressionsStaff was very helpful!! Love the cleanliness!!
Becki h | First ImpressionsI had a lot of problems accessing my unit. The key card/access code system often did not work - especially in cold weather. This meant that I could only access my unit during open hours. Even when the key card/access code system appeared to work, the alarm often sounded when I opened my door. While I was there, I observed it happening to other customers too. In fact, it happened so much that no one flinched when the alarm went off because it was so common. I had a lot of frustration with not being able to pay my account in advance. I tried to do this online and in person, but the system will not allow it. I would rather pay in advance than have to wait until the due date and take a chance of getting a late fee if I happen to forget. This should be updated. Thank you.
Michelle L | Overall ExperienceVery convenient to not have to come into office to set everything up. Everything was organized and detailed prior to move in.
Vanessa S | Online Move InClean, fast, curtious and knowledgable
Jimmy P | First ImpressionsFriendly staff, easy process, clean units, and the units are indoors with extra security provided. Overall very happy with Uhaul Sef-Storage
gabriela s | First Impressionsoutstanding service and trouble free experience
Richard W | Overall ExperienceExcellent service, very friendly and helpful from all employees
Barbara M | Overall ExperienceGreat crew all of them!!!!
jodi n | Overall ExperienceSo happy with staff!!!!
Jodi N | Overall ExperienceFlawless and quick service, front to back.
Richard W | First ImpressionsWonderful customer service, your manager Day Paxton, was very pleasant to work with and very helpful. I will use your facility in the future
Barbara M | First ImpressionsRosie was very knowledgeable and fluent in Spanish. Great customer service experience!! Thank you for making this move eazy!!
keith b | First ImpressionsMy apologies (again) for the behavior of Ms. Binaku
Eugene P | Overall ExperienceDay was very helpful and and staff was outstanding very knowledgeable with storage. The storage unit was very clean and I felt safe keeping my valuables here. I recommend this facility!!
Andrew B | Overall ExperienceMade storing my belongings easy and was able to get a truck in same locate to make the move to my new home extremely easy.
josh b | Overall ExperienceGreat service!! Very friendly workers.
Andrew B | First ImpressionsEveryone was very nice and went above and beyond to meet needs and exceed expectations.
Melissa H | First ImpressionsI would definitely recommend it if you want a good storage area when your moving to a new place! Great experience
Prathika S | Overall ExperienceThe young lady that works second shift ...AWESOME ! Can’t remember her name but her dad is in charge of trailer repairs and rentals
terry d | First ImpressionsI loved the service. They were very friendly!! I would surely recommend this to anyone who is in need of a storage unit!!!!
Prathika S | First ImpressionsVery helpful, professional! Clean!
Caroline S | First ImpressionsEasy to deal with. Lots of options. Good selection of moving supplies.
PATRICK C | Overall ExperienceI was pleased with my storage unit.
Barbara V | Overall ExperienceEveryone was friendly and helpful. Thanks.
brian m | First ImpressionsDay and Elizabeth were very helpful and professional. Had to call several times. Each time I spoke with the store itself, they were patient and answered all my concerns.
Susan W | First ImpressionsPersonal not trained! Manager had to do the paperwork.
Victor T | First Impressions