Only promise had I got u haul on Tuesday 10 am and start blowing up my phone when I going give it back. Didn't seem like I could do fast enough for you guys
Robb WCustomer Reviews for U-Haul Moving & Storage of Great Falls
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The employees at both locations were great but it’s absurd that that you would charge me the amount you did for the rental and that I had to drive to two separate locations to pick up the rentals. It cost me thousands of dollars and nothing was communicated well.
Rachel Cthe dude with the faggy jail tattoos who helped me was great
frank cVery friendly staff Darrell was very helpful...
Yvonne WI will never use another storage company. I will only be using U-haul from here on out. I've had nothing but Hi ratings four u haul. They have been there when I have needed them. If you want your stuff secure, here's a place to take it. They have clean and ready to go storages. They have trailers, trucks, box trailers and much more cigar. Just go to uhaul and they're ready to go.
norma k | Overall ExperienceWe found someone's personal car keys in the uhaul truck, so we handed them in. The guy helping us, Kurt, wanted to pull up the contracts, contact the uhaul station we picked up the truck at, and try to find the owners. However, the manager just threw the keys in the garbage. What if these were your keys? It was a Nissan keyless fob, those are expensive, and it probably belonged to the last people to have the truck, who are probably looking for those keys. Lazy management. For that reason I would not recommend this drop off point.
Allan CThe car trailer was a perfect fit. The two guys that helped me were very helpful.
William CVery nice storage place. I would recommend to anyone.
JUDITH D | First ImpressionsHappy customer
John T10th ave south greatfalls guys were extremely helpful and kind.
kenneth eVery friendly staff
Yvonne W | First Impressionsgreat service. nice guy.
Frank CStaff was very helpful and knowledgeable. Couldn't have been better. Thank you!
shawna sQuick and easy to drop off the trailer.
Dave SVery efficient
Joseph CThe employee was efficient, knowledgeable, efficient and helpful. Had a great overall experience.
Patrick BChuck is super helpful and great customer service.
AMANDA LKeep doing what you’re doing
Gerald KI had storage at Uhaul 10th Ave S in Great Falls Montana. The fact that they do not prorated the rent is unacceptable. I was out Feb 18 and bill wasn't due til March 3..on top of that, the staff was always so rude. When I checked out the guy was so unpleasant and snapped at me for asking questions.
Brianne A | Overall ExperienceGreat Team!
Brittney L | Overall ExperienceClose to where I was headed. The gentleman working took the auto transport trailer off my vehicle and moved it to the final resting place with his POV. Great customer service and professionals at the pick up and drop off locations
Jarvis PThere was a manger or someone there that was cursing out the desk guys when we were trying to get the box picked up. Front desk guys were good.
Cole AThe young guy Kurtis was really good and efficient. The cab of the van needed a bit more cleaning.
william hClean the winsheild, and new wiper blades.
Harry ENo conplaints
brittney lIt was negative -20 staff made sure we had a working vehicle and because the movers had some issues with equipment and temps extended my reservation a few hours. Great service!
Jessica CThank you for the awesome customer service!
Carrillo B | First ImpressionsExcellent customer service. The daytime manager is the best!
Michelle NEither fix the online app to allow pickup or somehow let people know that the app doesn't work.
Natalie JWe requested a drop off time of Noon because we were traveling over Christmas. The person we dealt with was not friendly and insisted that we were two hours overdue to return the equipment, even though it was only 10:00 a.m. I explained our Noon return time and he didn't care. We won't use this drop off location again.
larry rPulled a van on a car dolly for 2,200 miles with no issues. The Dolly's are well maintained & balanced. Would definitely rent again
John HI was super frustrated having to wait after being told I could just drop off equipment and go. The guy was good all the way through even though I expressed frustration.
Michael EGreat experience, reasonable prices, friendly and professional staff, facilities were in good and clean conditions
Anabella F | Overall ExperienceThe equipment we rented had been previously hit and it made the ramp very hard to use, when we asked them about it they said that uhaul corporate refused to send them another one, so I was stuck using a piece of broken equipment that I paid full price to rent
Matthew HBradley was very professional and patient. I have moved several times over the past 15 years and Uhaul is my go to. Capt. Kirk in Staunton Virginia was the ONLY disappointment I have had in the 15 years. The Uhaul on 10th Ave S Great Falls and Central Ave Great Falls both are great places to do business.
Nancy SBradley and his company were very good with customer service.
Brian O | First ImpressionsWas a little concerned that they didn't take a picture (like they did at pickup) to prove we brought everything back in good condition - but as long as I don't get charged for it - all is well.
Nancy TThe employees here are fabulous
Jerodine LEverything was great, except the entrance garage door to the storage came down on our trailer hitch five times. The hitch was under the sensors, so it didn’t recognize we were there until it hit the hitch. There is no signage with explanation and the stop does not work on the garage door.
Cynthia B | Overall ExperienceStaff were very knowledgeable and helpful on pickup/drop-off, we're very pleased with overall experience.
Michael HThomas is professional and helpful
Michelle MThe manager there is great! Always very helpful and knowledgeable.
Kenneth Crating above is not applicable; I had to put in a rating in order to submit this review.
Shane MBradley made everything simple and easy- he was fantastic!
Leslie BI wasn't giving a unit big enough to accommodate my things so I was forced to rent another unit to fit everything in.
Robert B | First ImpressionsWe were well pleased with the facility and staff.
DANIEL P | Overall ExperienceWhen I arrived at the store to rent the vehicle, I went inside. Told the guy wanted to rent a truck. He didn’t check the gas gauge. He didn’t do anything. All he did was get my info and give me keys. He told me it was at a half a tank And I needed to be there when I returned it. I went outside and started the vehicle. It was not a half a tank. It was an eighth of a tank under half of a tank. I return the vehicle with the same amount of gas and a different elderly gentleman that was working decided to charge me eight dollars Because he said it needed to be a half of a tank. I don’t know why I need to pay for somebody else’s gas. The staff was nice about it but I think that you guys need to work on paying attention to your equipment more I decided to pay the money he said was owed because I did not think to take a picture or bring the guy outside when I initially started the vehicle and realized it was under an eighth of a tank, and it wasn’t worth trying to sit there and argue with the guy over it but for future cases not everybody can afford to just give over that extra eight dollars so I feel like you guys should do a better job on your returns and making sure your vehicles are actually in the condition and I have the gas that they have when they are rented
Greg MThe customer service representative was great
Robin JI was very satisfied with the service I received from the U-Haul staff and very clean facilities.
Lisa L | First ImpressionsDelayed my move by 15 days without telling me. I will NEVER use Uhaul again. Days of pure panic until I got someone else to move me and he did an amazing job for half the price.
Nancee IThey made customer service a priority.
JON KThe customer service was/is outstanding. Thomas was great to work with. Knowledgeable, friendly, well trained.
Ronald LMy only issue was that there was not a lock in my unit as the instructions stated. However, the security guard at the facility was very helpful and assisted me in getting sorted.
Jessica K | Online Move InBrad is awesome. And Sam too when we returned. Great job. Great crew.
Paul HWas supposed to rent at another location but no vehicle available. So a bit out of my way. Customer service agent very thorough but return was a bit slow because he was the only customer service agent and he was busy.
Sanford MThe $19.95 price advertised for what I rented locally is a little misleading since it doesn't include your steep mileage price. I still would have rented from you, but I would have preferred to have that more clearly shown in your ads.
Thad Sput drop off signs facing both direction so people coming in their west entrance know what to do.
Kevin PIt's ridiculous we paid over $5000 in storage fees and when we didn't get one unit's lock secured we had multiple items, some large enough to require a dolly, stolen from the unit. The GM stated the alarm went off on Sunday, why didn't we receive a phone call? We were there on Monday and discovered the missing items. WORSE thing is they would NOT look at camera footage to help solve it. Seems like an inside job.
scott g | Overall ExperiencePrompt friendly and helpful
Andrew TThank you for making this process much easier.
Susan SThe customer representative was extremely efficient, friendly, and knowledgeable about the products.
Shawn KBest experience yet , Thank You !
Patrick V | Overall ExperienceAwesome experience thanks so much for everything!!!
LAURI F | Overall ExperienceThe staff was friendly and very helpful - the facility was tidy, easy to maneuver, and lots of carts for our use. Moving can be such an ugly job but this U-Haul staff helped take the sting out of it for us. Thank you!
Diane K | First ImpressionsIt was easy and quick to get a storage when we really needed one. Place was clean and well maintained. Cost is not bad either :)
kayla d | First ImpressionsSo it was good but the prices are a little expensive
LORENZ M | Overall ExperienceSam made all the difference for me after my unit broken into, lock cut-off, police called. Sam didn’t hesitate to get me into a unit with camera coverage and a new lock. When I informed him and Brad their barrooms are in the order of a dirty gas station , they got on it - keeping them a bit cleaner; and began getting the outside trash can I front of glass doors , emptied regularly versus always in a state of full- overflowing trash falling onto pavement. Had it not been for Sam since the beginning rental April 2022, I’d have left and also the attentive courteous manager Brad. Anywhere Sam or Brad go, I will patronize their establishment and know I’m well-cared for. Thanks for hiring them - give them a raise so they can afford to live here Susie Cornelia Binkley
Cornelia B | Overall ExperienceVery friendly and helpful staff.
Jackie P | First ImpressionsThe manager of this store very very helpful!! The staff at closing was great very informative!!
CHELBY G | Overall ExperienceThe Best !
Patrick V | First ImpressionsVery good and clean friendly
Luis R | Overall ExperienceStaff was knowledgeable and helpful. Entry door to office was a bit hard to find.
Mariah R | First ImpressionsThis was a fantastic storage facility.
christopher b | Overall ExperienceThe staff was friendly and knowledgeable and explained our Contract and cost to us prior to moving our stuff into the storage unit. The facility is clean and secure and has complimentary carts to haul your items to your unit. What a great added bonus!!
Melissa C | First ImpressionsKeep up the good work
Terry t | Overall ExperienceThe facility is very clean and well maintained, and the staff was excellent 👍.
Beau M | Overall ExperienceEvery month there was some issue with my billing. When I did finally release and move my stuff out over 2 months ago I was still being charged and receiving late notices
michone b | Overall ExperienceThe staff here were very helpful and professional. This facility and staff exceeded our expectations and would definitely continue bringing our business here.
Joseph F | Overall ExperienceJ
Luis R | Online Move InThank you so much to Sam the owner and the rest of the staff you're absolutely amazing we can't tell you how much we appreciate your particular facility enjoy your day
SONJA W | First ImpressionsEasy and efficient.
Kristy R | First ImpressionsMy Locker space was excellent and well maintained. We purchased a home and did not need the locker any more. Thank you so much for being able to provide me one when I needed it.
michael m | Overall ExperienceWill always use this company never an issue that wasn’t resolved promptly
Josh A | First ImpressionsGreat knowledgeable staff with excellent customer service!! Our company uses U-Haul storage to store things very regularly and the staff always make us a priority. Excellent clean facility would recommend to anyone looking for storage needs.
John V | First ImpressionsEveryone was very friendly and helpful especially the owner I couldn't back up the truck in the bay & the owner was glad to help me.
Walterene H | First ImpressionsEmployee was friendly and knowledgeable. He explained all the access procedures very well. He explained the swiping in and out procedure until I understood it.
Michael P | First ImpressionsGreat facility and very nice people. Highly recommend.
Ernie C | Overall ExperienceCleanliness went downhill fast after Samantha left. Not good lighting inside units.
randall h | Overall ExperienceStorage was broken into.
Andrew R | Overall ExperienceThis is the best facility I have been to. Climate controlled, clean, secure and you can pull into a garage in inclement weather and load or unload. I just moved my belongings out of state and had to unload the trailer in the rain. I really wish my new storage facility was like the one in Great Falls.
Patricia J | Overall ExperienceExtremely nice! Forgot to tell them we moved out and they called and closed it out for us!
alix k | Overall ExperiencePerfect service. Friendly professional staff. Clean & secure facility!!
Michelle B | First ImpressionsI usually deal with Sam, WHO IS THE BEST❤️ ☺️ ... but, this time was also OUTSTANDING and I dealt with Thomas from start to possibly finish. He has been amazing, just like Sam! :) I DEFINITELY WOULD RECOMMEND THIS UHAUL AND SELF STORAGE LOCATION! It is my favorite with all our moving or relocating needs! THANK YOU! Making this review fast because I meant to review when our initial move happened and Sam was OUTSTANDING EVERYTIME! I WATCHED AND ALSO BEEN APART OF WHEN HE WENT ABOVE AND BEYOND THE CALL OF HIS DUTIES TO HELP A CUSTOMER❣️☺️ Which is what makes a place great... when you aren’t treated like a dollar figure.. but a good old fashioned customer service experience as they were back in the day! Even Travis was OUTSTANDING .. even when I didn’t understand how the trucks flow in and out and I used the truck for extended times... (last move when we sold our house)... He handled it like a champ and I was so busy never got to review! So YES... I am a repeat customer and definitely recommend... BECAUSE THESE GUYS ARE PURE GOLD❤️ I hope they are treated as such by UHAUL... (unlike Central Ave years ago... when my fav was just gone one day!🥺 and THEN MET SAM! So We always try to go to this location first! ❤️ ) OUTSTANDING CUSTOMER SERVICE❣️ CLEAN AND ON TOP OF IT WITH ALL YOU NEED AND MORE! 5+🎖🤩 THANK YOU FOR EVERYTHING‼️😁- Kimmy Schaal
KIMBERLY S | First ImpressionsI had issues at the beginning, like my u haul having a hole in the bottom and all the gas draining out. I had put 175.00 in, we had to get it back fast. But my money is in the process of being refunded. I then had a hard time finding a uhaul, but the guys at u haul in Spokane valley went all out in helping me get one, so grateful to them. I would recommend u haul in a heart beat. Thanks for everything you did to help me, you went above and beyond what I expected. Judy Evans
Judy E | First ImpressionsGreatly falls team was extremely helpful.
Zachary C | First ImpressionsFloors are dirty. Bathrooms are ok. Had a misunderstanding about returning rented pads. First interaction was unsatisfactory. After addressing it again we came up with an agreeable solution. Please train people selling/renting pads to clearly explain how and when to return them and what the charges will be for late return. Tell people to not come across as demeaning because of misunderstanding policies. Have some compassion for people who are weary, short on sleep, overloaded on complicated details, and haven't eaten all day. It took 1 hour to complete rental arrangements, even with a reservation, while generous friends were waiting to help unload.
Kelsey D | First ImpressionsBrad was the best person to work with. Very helpful!!!
Steve D | Overall ExperienceDumpster is alway full Uneven floors inside
TODD C | First ImpressionsSam was a great help. Very knowledgeable
Danny W | First ImpressionsGreat customer service. Very helpful and attentive when entering door as customer 1st time. Thank you
Leslie B | Overall ExperienceBradley very knowledgeable and friendly. He answered all my questions without any hesitation and the rest of the staff were also very helpful and knowledgeable.Thanks to all
David S | Overall ExperienceNice
JAMES G | First Impressions10x10 storage unit was ideal for my needs. Very clean and secure.
Richard R | Overall ExperienceVery helpful
joanna w | Overall ExperienceReally appreciated the effort they made to help us.
Janet O | First ImpressionsVery friendly and helpful staff.
ALAN B | Overall ExperienceBrad was great to work with. Very helpful and offered great suggestions. I wont go anywhere else.
michael m | First ImpressionsVery friendly and accommodating. I without hesitation recommend using the 10th Ave S location for storage and truck rental.
Laurie P | First ImpressionsUnits were way to far from the front door, makes 5 times the work loading and unloading
rick s | Overall ExperienceClean storage units will recommend this place
DOROTHY M | Overall ExperienceI really liked all of the security features. There are also well maintained carts to use for moving stuff in to your units which was very helpful.
Barbara T | First ImpressionsI found a unit the same size for way cheaper. Followed all the directions and still set off the alarm to my unit.
Katherine S | Online Move InStaff member was very friendly and helpful, showed me the various sizes available and answered my questions.
Beau M | First ImpressionsEmployee working was super helpful, friendly, and made sure we knew all the rules and how to make sure we avoided additional charges, like using the correct type of lock and how to check in our rental truck after hours by making sure we had the web address.
Jennifer R | Online Move InThe truck I received was all the way across the parking lot and dirty when I got in it. Then when I returned the truck, because of someone else’s mess I was charged a cleaning fee. I couldn’t go back and change it and it was after hours so I couldn’t speak to anyone about it. Not happy when I moved all day long. I won’t be renting another truck from uhaul again.
Elizabeth R | First ImpressionsStaff was incredible. Very friendly and helpful plus super informative about the best options and services they provided.
german r | Overall ExperienceI DO NOT WANT TO BE CONTACTED!!!! The store manager, can’t remember his name, had rubbed me wrong several times and after a review, he called me to apologize. First I didn’t ask to be contacted. Second I did the survey not to have my info sent out. Sam is amazing. Great guy. Helpful and very respectful. There is a female there that is almost as good as Sam. I can’t remember her name either but very pretty. She’s respectful and helpful as well. I think that with the larger units being so far back it makes moving stuff in and out difficult as there is no back entrance. Might be a consideration. Overall though the place is good. Great people work there and are helpful. I DO NOT WANT TO BE CONTACTED!!!!
Adam R | Overall ExperienceToo expensive
Jenn f | Overall ExperienceClean, climate controlled, and secure. Staff was helpful and polite. Would rent here again.
Dieuchau N | Overall ExperienceI'm counting on 24 hr access and new Bay door becoming available very soon.
Dana I | First ImpressionsThe general manager is terrible, but this visit I only had to interact with the Assistant Manager and he was amazing!
JORDAN B | Overall ExperienceExactly what we need. Clean and easy to use. A real class act.
Richard R | First ImpressionsOur need for a storage unit was unexpected. We planned to rent a 10 foot truck to move family items to Washington and were surprised that there were no one-way rentals. Storing our stuff was the only option until we could return in 7 months. Sam was a big help; the storage unit was perfect and easy to access. A couple who happened to be there volunteered to help us move our stuff into the storage space. What a relief! Good people the way around!
Vellane H | First ImpressionsWas told 24hr access is coming. Looking forward to it.
Patrick C | First ImpressionsThe gentleman that helped me was so nice! I can’t remember his name for the life of me, but he was tallish and thin and he said he was starting to work in the front more. Very friendly and personable. You guys are great!
jennifer j | First Impressions1.I was supposed to receive one free month for renting a trailer but they denied it for this unit saying you can only use it once. I have multiple units, so that’s flat out false advertising. For the amount of money spent they should honor it. 2. They tried to charge me a late fee even though all my units were on auto pay. The nice person at the location reversed it, but it’s stupid that they mail your emergency contact that you aren’t paying and don’t bother to send an email until over a week later. It’s shaming someone for no reason and that should change as well, like inform the person first maybe??? Or look at their account and realize everything is on one autopay and taken care of??? But no we are going to mail your emergency contact that you’re “delinquent”? Who came up with this crazy crap?
Jared E | Overall ExperienceThis was by far my best experience renting a storage unit. The staff was friendly, helpful, and courteous. The facilities are amazing with their brights lights, climate-controlled environment, and convenient access. The rates are very affordable as well. Thank you for such a great experience!
JASON L | Overall ExperienceThe staff are so RUDE! And not helpful. The facility was not busy, instead of helping me or directing me the “manager,” his name tag said manager/owner, drew the way to my storage unit on a piece of paper. His attitude and cold, absent stare should have led me to expect no less. As I tried to find the entrance to the facility, yet another uhaul employee, standing outside with an empty dolly, who I asked for help had a major attitude and spoke to me as if I were an idiot for asking for help. Honestly, the worst customer service experience.
JORDAN B | First ImpressionsThe internet times said uhaul opened up a 9 then when I called told uhaul opened at 7.
WILLIAM S | First ImpressionsThe facilities were great. Just a bit pricy. The manager Travis is very helpful.
Jay W | Overall ExperienceLoved the facility and the security.
CORRINE A | Overall ExperienceSuper easy. Had carts available. Really helpful
Judy S | Online Move InThe facility was training a new person and somewhat understaffed at the moment we were there. 3 people were needing help with one new employee. The employee kept her composure and handled the situation well.
JULIE P | First ImpressionsFor storage, uhaul has been great. This review is specific for storage. For moving vehicles, uhaul has been awful. The storage location on 10th Ave in great falls Montana is good
JOSHUA H | Overall ExperienceSam Hocter was exceptionally pleasant to work with and I look forward to our next meeting. I encourage anyone who is interested in renting from this location to meet Sam and say hi!
BRIAN A | First ImpressionsThe owner is a super nice gentleman. I really appreciate his willingness to assist and answer all of my questions.
Kevin B | First ImpressionsBy far the best storage facility in our community
Mike M | Overall ExperienceSuper customer service ! Thank you guys 😊
Tanna B | Overall ExperienceAwesome facility and 10/10 manager!
rex l | First ImpressionsDefinitely a five star location!
MICHELLE W | Overall ExperienceProfessional staff, good customer service!
Jeremy R | Overall ExperienceThank you!!
Barbara B | First ImpressionsVery Nice Experience
Joseph C | First ImpressionsMy favorite place in Great falls. Best customer service and prompt!
HUNTER M | First ImpressionsRecommend bigger units being closer to the front door.
Thomas M | Overall ExperienceEverything was very clean and well maintained!
MICHELLE W | First ImpressionsThe Mgr. Travis was helpful and clear about moving into the bldg, using the garage, logging into the system, etc. Everything worked out perfectly.
Kathleen H | Online Move In!Me gusta mui mucho Senior Travis! Muchas gracias
Lonnie G | Overall ExperienceAmazing facility and great price. Having so many carts available to haul your items to your unit is fantastic. Travis was great even though he was super busy.
JASON L | First ImpressionsCleanest, most secure and friendly storage place i have ever utilized in my 40+ years of military and civilian moves. Extremely satisfied so far. Sam and Seth were very professional and helpful. Good crew.
ROBERT B | First ImpressionsVery helpful and knowledgeable about the place and policies.
rueben r | First ImpressionsManager extremely helpful and effiecient!
April B | First ImpressionsThe fella that checked in the trailer and storage unit was very friendly and professional.
Jeremy R | First ImpressionsStore manager was so helpful , and knowledgeable. I would absolutely recommend this facility and and staff with no hesitation. Thank you so much for smooth Move and storage recommended space as it worked out so seemingly perfect for us .
Thomas M | First ImpressionsSam was the man!!
SPENCER S | First ImpressionsCool staff and cool place to hang out at.
Tony P | Overall ExperienceStaff were professional, available, welcoming and accommodating. This facility is new, clean, secure, spacious, well-lit, and all indoors for a very comfortable move in/move out experience. The indoor loading dock is extremely convenient, as are clean, new restrooms, and extra equipment as needed at no extra cost during loading/unloading. I highly recommend this facility in Great Falls, and will definitely use it again for any future indoor storage needs in the area.
Kimberly C | Overall ExperienceReservations and access to the unit were convenient and the staff was extreamly helpful and friendly. We had a very difficult move and when everything else went wrong our experience at uhaul exceeded expectations.
Jacob V | Online Move InTravis was extremely helpful getting me into my new unit
Jerry V | Overall ExperienceFriendly, Polite, Informative
Craig M | First ImpressionsBest storage unit I've ever seen. Will recommend it to all my friends and family. If I ever need to use a storage unit again I will definitely be using yours. Excellent service!!!
Kelly T | Overall ExperienceThanks to Travis
Mike M | First ImpressionsThird time renting in a month and have had no issues. Everyone was very professional and helpful.
Melissa E | First Impressions