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Terry Rhodes | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Grand Junction
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman who helped us was very helpful (I can’t remember his name). Although he was busy and working by himself, he was was able to multitask and provide great service
Ian WillisAlways great value for my money workers are always helpful and courteous, and very knowledgeable about the products
Gerald CoffmanWas told the unit I rented was unavailable at first but web site said it was. Had to confront the guy about it.
michael hatchHorrible customer service. Will never go back to this location again
Lucas DavisFriendly staff, easy location.
Michael SchroederNo recommendations
David KnobVery helpful, arranged for drop off at location on Monday.
Mason WilliamsCorporate software again very difficult for this per person to access. Took repeated attempts to finally see account. UHaul has good products and some employees but this are totally degraded by the Corporate software..............................
bryan thompsonI think improvements need to be made in the App. The employee larry was so helpful but the verification code process doesn’t work. I attempted it 5 times and an error code occurred each time. He doesn’t get his incentive pay and that is an internal application problem.
Faran HenwoodLower prices, provide coffee and maybe a muffin. Please ensure there is at lest 1 banana nut muffin for me. Astalawinnebago!!
steve rossEasy return - nice organized facility & even nicer help!
James MousseauCheck padlock on as this one was broken
Keith SwinehardtExcellent customer service. I have used this location for multiple moves. I have always had a great experience.
CALLINDA FORRISTALLThe general manager was extremely rude and mean to me unwarranted his name is Lonny Bloss. I will never recommend this location or any location associated with him to anyone.
Lindsey WhiteNothing the customer service was excellent
trintin inskeepIt's always convenient and easy to rent from this location. Great hours, great trailer options, they have always had what I needed. Easy pick-up and drop-off. Useful products inside as well.
JACOB SEMANThe cab of the truck had cigarette ashes and butts on the floor when I picked up the truck. I am very allergic to cigarettes and cannot be around the scent of them or come in contact with the smoke. The first day of the ride was challenging and I had to pull over a few times. Also, I purchased my own car cleaner and odor remover to make the trip bearable. The smoke and scent of cigarettes infused into the filters of all vehicles and leaves an odor that is difficult to remove. I don't recommend picking up U-Haul trucks from a location that does not clean out its vehicles before another pick-up.
Antonio DlalloThe computer system was very slow when returning the vehicle but service was great!!
Nikeena BellGreat Job
Brian MackeAdd late night taco stand!
john parsleyKaylam did a great job!
Chris HendersonIt is not very easy to find the entrance and the parking area is a little tight for the bigger trucks. The trucks are well maintained and the people are friendly.
Clark BurrowsU-Haul app is not user friendly and depending on location not easy to access. The app made things more difficult than expected.
John RuthNot a thing rival went smooth
Verionica bautistaNo improvements. Staff was friendly. Great customer service.
Tereasa GrillThe guy at the counter at pickup was so rude. I am not super good with driving large trucks , after not being able to back up a 26 foot truck due to it being so tightly parked I went back in and asked for help , he literally grabbed the keys out of my hands, went to the truck without saying a word and did it for me so aggressively. Also the uhaul had a check engine light on which was unsettling . Very disappointing experience.
Dayle RotherhamStaff was friendly and helps.
Daren SutherlandYou did a great job. The whole moving experience was pleasant and your staff cheerful and aconemadating.Thank you U-Haul. Joe C.
Benny ChapmanA quick lesson on how to attach straps and chains for car hauler.
ed boianiAmazing customer service. Very timely and curtious.
Justin SavagoThe checkin online to return equipment did not work, even after multiple attempts. I’m not sure if this was just a glitch since the app worked great many times before. Staff at location were awesome!
Stephen HolmesBoth staff helped me with the pick up and drop off process. They were both very friendly and helpful!!!
Wendy SchimekEverything's was done perfict.
Donald WattsU-Haul associate was friendly and helpful.
Ben HavemanThey were so kind and helpful!
Erica ArsenaultNot require them to use the app to pick up/drop off equipment.
Jeston W HaysHad to drop off trailer when it wasn't open due to uhaul inappropriately planning there business.
Wade EberspecherHave them down load the app ahead of time
Linda PérezPoor communication skills. Rude interaction when I went to pick it up. Argumentative employees.
Jo HolifieldYes but with caution. Staff did not have the additional items ordered via the app in the truck. Neither did they care to pull those items and load them for me. Also, they did not want to sell me boxes. I was told to go to the Free boxes stashed by the stacks of new boxes and take what I wanted. There was no used boxes worth taking so I grabbed the furniture pads and left with the truck.
Patricia MeehanTrailer I rented did not have a license plate
Kerry LucasLonnie the manager was rude, abrasive and wouldn’t help anyone unless they downloaded the U-Haul app. My time is valuable and I spent 30 minutes trying to get the app downloaded and checked in. I will not return to this location if I have a choice.
Michelle YoungNothing: The fellows that serve customers at the 2949 East North Avenue in Grand Junction, Colorado do an excellent job!
ROBERT KOLLERThe employee that helped me was great. He had great customer service and was very knowledgeable
Aaron WirthApp was not working in the location. Took an hour to pick up the vehicle at 6am. Front windshield was dirty inside and out. Lock box 5 lock was sticking and would not open
Gavin HanssenDon't need to improve any thing
Nicholas LozenThe app to check in didn't work
michael cookI will always use U-Haul before any other. They know how to treat their customers right!!!!!
Cindy Finley | First ImpressionsExcellent Staff very kind and helpful Reassured with security services cameras and a great staff
Robert Roessler | First ImpressionsExcellent staff
COREY DOHRMAN | Overall ExperienceTerry was courageously professional. Was beyond understanding and helpful beyond measures!
JERAMIE KOHRUMEL | First ImpressionsThe staff was, really nice and everything was nice and clean.
brian stone | First ImpressionsStaff was rude with horrible attitudes..on multiple occasions the doors were locked early...
Ronald Desrochers | Overall ExperienceIf every business had the kind of customer service that I was given then we wouldn't need reviews. They were great, very helpful kind, and professional.
James Carroll | Overall ExperienceWell kept facility, secure and clean Helpful staff
Michael Dohm | Overall ExperienceThe staff was fantastic, friendly helpful, and informed.
James Carroll | First ImpressionsThe lady that helped me with extremely nice and helpful and beyond understanding. She made me feel comfortable renting a unit there and made getting through paperwork as easy as she could. An amazing employee over all.
kamron olson | First ImpressionsI have always used U- haul and will in the future. They have always found answers for me and made what I needed happen.
lucinda vallles | Overall ExperienceMr. Piniero was the most helpful agent ever. Ii am surprised that you are able to keep him. I mean, seriously, wow.
Curtic Harlan | Online Move InIt felt to crowded
wyatt kihlstrom | First ImpressionsCame to put a couch in my storage and couldn’t get in . The old managers phone number was on the door , not the new one . So I called the 800 number and they gave me the new manager phone number , I left a message on his voice mail and he has yet to call me back . It’s been over 24 hours . The original sales person was wonderful though
Tracy Morton | First ImpressionsVery helpful and friendly staff.
Jesse Fuller | First ImpressionsGetting a dolly into the inside units is a pain in the a$$ The ramps inside and out have ledges that make it extremely difficult.
BECKY WARREN | First ImpressionsHelpful and
RYAN MALASKA | First ImpressionsIndoor storage units clean and well kept.
BRIAN LIGHTFOOT | Overall ExperienceVery pleased with all your help
esther piper | First ImpressionsLarry is not the friendliest person I’ve ever met. I think he forgets who the customer is
bryan wallway | Overall ExperienceI had mice feces all over my stuff and half of it was ruined
DANIELLE sparks | Overall Experience?
kenneth hofmann | First ImpressionsDon't lose your key and use your own bolt cutters to cut off. I caused no damage I am a licensed contractor in Colorado and if hiring a lock smith is what they wanted who's to say I don't locksmith can locksmith or insured with a higher level of insurance than a locksmith. I'd say below average because the manager Lonny need a brake check in customer service and learn to get all his information straight before calling someone a lier.
steven larch | Overall ExperienceProbably one of the most courteous and friendly storage units I’ve ever been to in my life. Customer service is number one down there you can tell
Kevin McCray | First ImpressionsIt was a good unit and facility
Timothy Carrasco | Overall ExperienceVery clean and professional environment! Thank you!
Dustin Files | Overall Experiencethe only down side was i reserved a unit at a specific facility online and it placed me at a different uhaul facility a couple miles away. the staff was very nice and friendly and helpful.
Braelyn Whiting | Online Move InThank you for everything
Gary Belcher | First ImpressionsExcellent staff and service. Thank you! Recommend for all your storage and moving supplies.👍
Lisa roche | Overall ExperienceThe dark haired woman who helped me was wonderful! Everything was ready, clean, and super easy.... I should have rented here ages ago!
Kelly weathers | Online Move InVery rude and poor customer service. I was getting phone calls and messages asking me when I was moving into my paid for unit. I called to explain my situation and was told I needed to move into it before someone else did...? Who moves their stuff into strange units and it should show as rented in their system so it shouldn't be rented twice...? It's "employee owned" apparently but I was told they would continue to harass me until I moved in. I closed my unit...I have enough going on in life then to be harrassed by some crazies at some storage place over my paid for unit. I bet they get real rude and aggressive with you if you're a day late but to be harrassed over a unit that is paid up is BS. Never doing business with this location ever again
christina craig | Overall ExperienceWe all seem to move at some point in our lives. UHaul is always the dependable go to.
KEITH PROCHNOW | Overall ExperienceOther than the long waits in line with seemingly no one around to help expedite things it was a good experience. An awful personal experience for me, but UHaul did a fine job.
joseph cardile | Overall ExperienceLong did a wonderful job taking care of my experience here . Rhanks so much
max siegfried | Overall ExperienceSigns clearly indicate 24hr access but faculty closes at 5:00pm. Truly unbelievable
sandy wallway | Overall ExperienceThe facility advertised access to the unit until 10pm. I showed up at 7 pm last night and couldn't get in. Multiple other people stopped by in the 2 hours I was waiting and they were also upset they couldn't get in. I need to drop things off at 7 tonight and the office told me I wouldnt be able to get in and there is nothing they can do. I have had my money scammed away and am a full time college student and full time worker. I have to sleep in my car until I can get my money back from the man that scammed me. I will not be able to sleep in my car and will have no place to sleep tonight unless I can put my things in the storage unit. I would never have gotten the unit from u haul if they had informed me the hours werent as advertised. The staff told me there is nothing the can do.
Tyler Mcfarlin | First ImpressionsI have one complaint. I move from one state to another. Rented a uhaul and a storage unit. When we got to the destination to unpack the uhaul, the storage we rented was not available. They only had one other storage available for 50 more. So we had no choice but to get it. They would discount the storage unit to the reserved price which I thought was bad business. It was reserved and they should have honored the price. Luckily they had 1 larger unit. Not sure what we we have done if they had no units.
Karen Leach | First ImpressionsThe staff at U-Haul was awesome.
tommie johnson | Overall ExperienceIt went very well. Everyone was nice and the storage unit was cleaned before entry. Thank you.
gervais murray | First Impressionsthe only coment is that is to expensive for the size
FRANCISCO CERVANTES PENA | Overall Experiencegreat overall experience
Kevin Kirlin | Overall ExperienceI will definitely be utilizing secure storage units with Uhaul for my future moving needs. This made the whole experience so much easier and less stressful.
Adam Mazziotta | Overall ExperienceOn more than one occasion I encountered homeless persons hanging out at the UHaul location where I have rented 2 storage units. Not only were they hanging out outside the UHaul storage units, they were going in and out of a unit in which it seemed that multiple males were living in the unit. All of which makes me extremely uncomfortable to continue to rent my units for multiple reasons. First, I usually visit my units alone bringing safety to the fore front of my concern. Secondly, the risk factor of theft and fire.
STACY WENTZEL | First ImpressionsThe facility was well maintained and the staff was very helpful. They were there to answer all my questions and provided assistance when needed.
Robert Kaiser | Overall Experiencethe entire crew was very helpful & patient - thank you!
Matthew Bergdahl | Overall ExperienceBecause Every time I went to my unit my boxes were wet on top. The ruined some pictures that I have no way of replacing.
Catherine Sheader | Overall ExperienceAccess to storage was very good. There were dead bugs all over inside though. JHopefully live bugs will not get into our things. Jennifer was very helpful and assisted us in whatever we needed. No complaints.
Douglas Olsen | First ImpressionsI reserved a unit online for longs park facility with 24 hour access, but when I went to office to get set up I was told there were no 10x10 units available at that location. I had to take one in a different location that was in doors. I don’t understand why it even lets you make a reservation if you’re not going to be guaranteed the unit.
Ashley Liff | First ImpressionsI was given one storage unit, only to find it was already occupied. When I went to the office to sort it out, the staff member was exceptionally rude because it was “close to closing.” He gave a another unit, across town, that turned out to also already be occupied. At that point, the office was closed and I had to find alternative storage because I didn’t have time to wait until morning because I had to be out of my house by the next day.
Erin Schmitz | First ImpressionsLonnie and his crew were so very friendly and helpful!
Rebecca Maybury | Overall ExperienceCertain Staff are very rude to customers to the point they walk out and go elsewhere. I have rented equipment and storage units many times at this facility through the years and every time there has always been rude unaccommodating staff at some point through the process. I will not use this UHaul facility ever again.
Shannon Ringold | Overall ExperiencePiece of Pie, Easy as Cake.
JAMES LEWAN | First ImpressionsI feel very secure having my items in the storage unit.
Mary Ann Griffith | Overall ExperienceI entered my code and the keypad said hello Rebecca so I knew I did it right but the alarm still went off when I lifted the door.
Rebecca Maybury | First Impressionsstaff always available and willing to help.
william stanford | Overall ExperienceThis U haul store is very friendly. Had a lot of patience with me. Customer service was great and fast. The rates were great. And very understanding when I had to pick the truck up later . So very convenient . Thank You I would recommend this store to everyone.
angela Laubhan | First ImpressionsThe customer service was never on par, in the whole time we rented from them. Was never able to get an answer to any questions by employees. We would always need to speak with a manager and the manager was never available and rarely returned phone calls. Then was extremely rude when dealing with him at the counter.
ethan carpenter (eco x gen labs) | Overall ExperienceHelpful and friendly staff
flordelis DelaCruz | Overall ExperienceGood overall experience. 🙂
Mike Picco | First ImpressionsMy unit is inside office, no 24/,7 access, have to haul everything through office, did not get a free lock, and no 30days free with rental.
Misty Phillips | Online Move InSeamless experience start to finish. Staff are very helpful and accommodating. Facilities clean and well maintained. Definitely recommend.
charles moon | First ImpressionsI think I upset the manager when I parked my vehicle and trailer but I needed to unload into the storage unit before I turned the trailer in. I had a storage reservation and needed to check in. He was very busy and did get a little irritated with me but everything turned out great....
Beverly McClure | First ImpressionsMy rating for storage is excellent, but I was not please with my rental experience as I reserved a van, then was changed to a moving truck despite my protests. I ended up cancelling the reservation and finding another rental.
Traci Hensiek | Overall ExperienceVery friendly, helpful staff.
Elaine Koons | First ImpressionsTook 20 minutes to do the paperwork and my unit was full of empty boxes. Another 20 minutes of paperwork to get a unit miles away. Then I had to go back to the 1st place to return the trailer. It took 3.5 hours to get the wiring harness in the Springs. 10 minute job.
stephen mahoney | Overall ExperienceFrom move in, to move out, and rental of uhaul, the employees here have always been amazing.
Roberta Snider | Overall ExperienceEasy and quick service.
Naomi Creason | First ImpressionsVal was precise and efficient in setting-up my account.. I am very pleased with the clean facilities and the storage unit assigned to me (1023). Farley Inglis .
farley inglis | First ImpressionsGreat!!!!!
Walter holak | Overall ExperiencePeople there don't seem to know what they are doing. I would prefer to go to another store, not even U-Haul again. They screwed up my truck order, their card system is messed up, don't know codes.
Kathleen slaughter | Overall ExperienceGreat place to store your things.
timothy sack | Overall ExperienceEasy peasy
James Kleinfelter | Overall ExperienceWhat perfect timing for a free month of storage!!! Thank you so much! It was easy and quick and very much appreciated!
ARIEL CLINICAL | First ImpressionsStaff and facilities well kept clean staff helpful and friendly. Professional
Louis Kemper | Overall ExperienceThe only things I would hope to happen would be for there to be a senior citizen discount and possibly discounted prices for loyal long term customers.
ANN KEIM | Overall ExperienceI have had units at this location for many years and the staff have always been very good to me. I have known Vicki for many years and she is like family to me.
SHERRI FELK | Overall ExperienceWorst moving experience I've ever had. No one knows what they are talking about. No consistency between employees. They all have bad attitudes other than a single employee.
jacob caldwell | First ImpressionsThe customer service was very pleasant. And very helpful. I will for sure come back again. Thank you again.
Stacey Lucero | First ImpressionsThe U-Box experience was good and convenient you just need to get your billing department fixed.
PAMELA CONNERY | Overall ExperienceThe best
Patricia McAfee | Overall ExperienceAmy was great to work with. Very professional and helpful.
GARY EASTHAM | First ImpressionsThe service was great when I moved in years ago. Years later, moving out was an easy process.
SHERRI CRUZ | Overall ExperienceNo problem
hettie darden | First ImpressionsEveryone was very nice and helpful
Michele Pimentel | Overall ExperienceGood customer service
james wilson | First ImpressionsWilling to please customer.
Betty Souch | Overall ExperienceStaff were efficient and courteous. It was a pleasant experience.
Kenneth Feller | First Impressions👍🏼
staraleine stocks | ReservationAccess is allowed only during business hours, but the hours are very convenient. The staff goes above and beyond to help and serve you. Very friendly and answers all questions.
Rick Hopkins | Overall ExperienceGood people
Jack Meeks | ReservationFirst unit we rented, leaked rain water on some of the items stored.
chris brubaker | Overall ExperienceEquipment was ready when scheduled. Easy access.
Robert Pates | Overall ExperienceStaff very helpful. I definitely will use U-Haul for my storage purposes
LIZ BALLARD | Overall ExperienceFacility way 2 hot,not enough staff at the counter, hours are horrible, Phone calls put on hold for 15min, staff was always eager to leave and tell you what time they close, not worth the money!!!
Blaine Bell | Overall ExperienceEfficient and helpful staff.
Tanner Pryor | Overall ExperienceLong waiting times and phone always answered by call center that does not know the local specifics.
Wendy Metzger | Overall ExperienceThis a very busy business so the wait for service can take some time. You may want to consider increased staffing at peak hours.
Wendy Metzger | Overall ExperienceI would always go to UHaul in Grand Junction first, for all my moving and storage needs.
Francis Wilson | Overall ExperienceThe staff is very friendly and helpful. Very clean. Keep up the good work.
Christina Hansen | Overall ExperienceNot enough people around to help. but great other wise!
Cheri Trout | Overall ExperienceI had the worst expiriance with this uhaul facility and will not be going back. Found dead mice in my storage that werent there before and my stuff was only there a month Also The staff were rude.
Jessica Borgersen | Overall ExperienceNo complaints
AARON WHITTENBURG | Overall ExperienceWas a good experience.
Troy Saner | Overall Experience