Customer Reviews for U-Haul Moving & Storage of Golden

Rating:

1.0

Truck ended up with some security lock on it. 1-800-uhaul was no help and the employees at this Golden location were extremely rude

Rating:

5.0

I rented a trailer and the customer service was excellent. For both, the pickup and drop off, I was in and out within minutes.

Rating:

3.0

I didn't realize their was a mileage limit so was charged for over mileage

Rating:

5.0

Great customer service both times

Rating:

2.0

The overall improvement needed is for better customer relations and for a better employee understanding of how to use Uhaul applications and processes. The initial employee that “helped” us upon picking up our truck was not engaging, not knowledgeable about the Uhaul process at all, and quite condescending to us when it became evident she did not understand how to work through the issue. She was very insulting when we asked for clarity on the Uhaul app process specifically and asked “When was the last time you even rented a Uhaul?” Mind you, we have moved several times since 2021 due to work opportunities and we’re not familiar with the app since we had not used it at previous locations. So we had literally rented a Uhaul the year before. AND the year before that. AND the year before that! Instead of just helping us understand this process that she clearly didn’t understand herself, she continued to give excuses for her curt behavior towards us, saying “Well people steal these uhauls you know. And they steal gas.” We truly felt like we were being talked down to and given rude responses for truly honest questions so we could just have a smooth moving process. The other employees who actually were helpful when checking in the Uhaul were very nice and helpful and kind. A lot more than I can say for the individual who we first met. Hope to never have to deal with her again.

Rating:

5.0

The work was done quickly and at the scheduled time by an experienced and capable installer.

Rating:

5.0

Everything was great.

Rating:

5.0

Great customer service and easy check in and out

Rating:

4.0

On site computer system was poor, but otherwise a good experience.

Rating:

5.0

Very organized facility. Check in of my trailer was flawless and fast considering how busy they were.

Rating:

3.0

I used your site to find movers. They did not show up to unload. I was charged a extra day for being 3 hours late. I used the dolly on the last day and was charged for 5. I paid for the insurance and it was not clear it was per day. I was quoted $260 and it was $370 at check out. They were rude at drop off. Not sure if I'll rent again at next move. It was a holiday weekend also. Maybe you should cut a break for holidays. This ended up being out of my budget

Rating:

2.0

Box truck needs work Cost was high

Rating:

5.0

The young lady at this location was the best. Thank You.

Rating:

2.0

The trailer had 6 inches of snow in it. The furniture carts were covered in ice.

Rating:

5.0

Aaryn was super helpful!

Rating:

5.0

The functioning of the app is less than optimal; it had both me as the customer and your agent at the location quite frustrated and having to do work arounds just to do business with you. There’s a time to acknowledge when your app does more harm to customer service than good.

Rating:

4.0

The App is not user friendly. I recommend change it or get rid of it. Very frustrating trying to rent the truck thru the app.

Rating:

5.0

Not a thing. Everyone I dealt with was courteous and professional. The installer Randy was especially knowledgeable and was of great help in educating me as I am new to trailer towing.

Rating:

5.0

Hi Daniel and Krislyn (spelling ) so sorry , they were fabulous , not only professional and knowledgeable but also fun and entertaining ! Thank you one again you two !!!!

Rating:

2.0

Verifying information regarding the vehicle having the hitch installed. I was hoping to do a one-stop-shop. Unfortunately, since the model of my vehicle was not verified, the wrong wiring harness was ordered, and it could not be installed. Moreover, the 2" ball and ball mount were arbitrarily removed from the invoice by the installer, and I didn't figure it out until after I left, so I had to go back to the store.

Rating:

3.0

Bad

Rating:

5.0

Always very friendly and professional.

Rating:

3.0

Super complicated and time consuming process to rent a vehicle.

Rating:

5.0

The whole process was easy. Everyone on the team was so kind.

Rating:

5.0

The sign says “wait for us to come out” but you have to go inside for them to come close things out.

Rating:

5.0

another great rental from Danielle. Equipment was ready for pick up when we got there. We will be back

Rating:

2.0

Between check out and check in on the U-Haul app I probably spent over 30 mins while my info was “processed” Absolute garbage app. Please use real people to check out your equipment. Using the app is a terrible experience

Rating:

4.0

my move was easy because we had a real nice truck; it did exceptionally well in the mtns @ 9200 ft above sea level ...a real +; it was great on gas usage as well...luv U-Uhaul!!

Rating:

4.0

The gentleman who helped us was extraordinary and resolved and incredibly complex group of mistakes by U-Haul in booking labor for moving help, and after 2 hours of the phone the border was completely wrong and we were charged almost three times more than quoted. He fixed all this. I think his name was Randall?

Rating:

4.0

I rented furniture blankets / covers as part of my equipment rental. When I came back, the team on site asked me to fold 10 blankets for them. I thought this was extremely odd for two reasons. 1) I was exhausted from moving myself for 12 hours. The last thing I wanted to do was fold twelve giant blankets. Surely a better customer experience would be to let me jump back in our car and head home. 2) Why fold the blankets? They were dirty from me moving all day… does this mean you don’t wash or clean them after? Folding seemed pointless…

Rating:

5.0

This location was about the only thing that saved my overall Uhaul experience from being a disaster. These employees ironed out all the problems created at the national level and problems with the app that never worked. (Had not used app in past. Read others' reviews about app problems - they're all accurate). Thanks Golden Uhaul for all your help.

Rating:

5.0

My wife and I think this location is excellent!

Rating:

4.0

The customer service was phenomenal. Both during pick up and drop off. Smooth and easy. The staff were very helpful.

Rating:

5.0

Staff was fantastic. Very friendly and helpful. The right side mirror on the truck would not adjust.

Rating:

5.0

Good people! Great service

Rating:

5.0

Great folks to deal with, fast and efficient service

Rating:

5.0

Nothing, everything was Top notch especially the People

Rating:

5.0

Great service

Rating:

5.0

The staff is very helpful and friendly, I always have a smooth experience at this location!

Rating:

4.0

Quit price gouging customers!!! I am please with the equipment but your price tripled in 30 days. Not Cool...

Rating:

5.0

All tanks should be full Electric issue on towing setting automatically comes on which gives worse gas mileage Should stay off

Rating:

4.0

I was in and out of there in no time

Rating:

5.0

The process to use the Uhaul app to pick-up a user's reserved truck is awful.

Rating:

3.0

The staff tries to be helpful but they are not well-trained, nor do they display professionalism. The woman who helped me (while intending to be helpful), kept interrupting my conversation with my husband at the counter. But that wasn't the worst thing. The worst thing is that the car was FILTHY. It smelled horrific and the outside was so dirty that I literally felt that I needed to wash my hands every time I opened the door. The back window was so badly covered with dirt that it was almost impossible to see what was behind me through the rearview mirror. When I told this to the other woman who was assisting me at the return, she indicated that it was because of the snow and they couldn't wash the cars because the windows would freeze and crack! Really?! Nice explanation but that is just falsehood. It would have been better for them to say yes, sorry, we've been busy or we have not had the time to wash and clean the cars. I picked up the car yesterday and there was no snow yesterday or the day prior. Please, wash the cars. Not just for cosmetic purposes but for the safety of the driver, the passenger, and all others on the road. I do want to say that both women who helped me were nice and helpful. They were just not very well-trained in customer service and protocol; that is an issue with management and not these two young women. Thank you.

Rating:

4.0

The truck rental required using an app, but the app didn't work. The attendant was very patient and helpful and eventually we completed the transaction.

Rating:

5.0

The staff here pleasantly surprised me with their helpfulness, knowledge, and general good cheer.

Rating:

5.0

Much better than the pickup location.

Rating:

5.0

Nothing. I was very satisfied using the app. The location had the truck ready and running by the time I completed check out on the app.

Rating:

1.0

Not a warm and welcoming bunch at this U-Haul location.

Rating:

1.0

Bad attitude checking in. Wanted be get another hitch until they figured out they were wrong. Returned trailer after hours but 12 hours later. Left in checkout area right in front of store. They charged me $20 on a $30 rental for not checking out on the app. That would be fine except they didn't tell me that at all. Never mentioned it. They said it was posted, but I dont read postings on the store. I went to counter to get the trailer. I complained but they said they would rather keep the money. Bad karma. Bad experience.

Rating:

5.0

Awesome staff! Fast professional service. Highly recommend

Rating:

4.0

Forcing the check in and drop off process to be conducted through an app was detrimental to my experience. I found the app much more difficult to use than previous times checking in at Uhaul by interacting with the human agent at the counter. For future rentals, I will be going to Home Depot or another competitor.

Rating:

5.0

Nothing

Rating:

4.0

Had a heck of a time getting one ramp pulled out and back in to load and unload.

Rating:

5.0

I had picked up a Uhaul for Girl Scout cookies. Because of the storm, they had to cancel distribution so we returned the rental and just mentioned in passing that it was shut down. The guy that had checked us in immediately went to the phone and called those who had mentioned that they were picking up cookies as well to pass on the information. It was above and beyond for his customers. Awesome customer service all around.

Rating:

3.0

The app is very confusing and hard to work with! That is my only complaint

Rating:

4.0

Not really

Rating:

3.0

Truck was not clean on the outside, which is ok but your app makes you think it should be. The App is a pain in the ##%#, not user friendly and takes way to long to process picking up and returning.

Rating:

4.0

Process is sometimes a bit cumbersome but once you get the gist seems efficient.

Rating:

5.0

We did mobile pick up. Super easy to us. Great customer service

Rating:

5.0

The equipment is always clean and in good condition, reasonable wear and tear as expected. Staff is always super friendly and professional. Rates are reasonable. The one suggestion is to improve IT infrastructure/interface. Each time I rent is an ordeal for staff and customer alike to get through the check out process. (Returns seem to go relatively smoothly.)

Rating:

5.0

The employees were very friendly and helpful. I appreciated their attention to detail and product knowledge.

Rating:

5.0

Friendly, professional and helpful.

Rating:

5.0

Very pleased with the overall experience. Moved my Girlfriend from NJ. To CO . Nothing was broken or damaged in the move. Highly recommend the U Box

Rating:

5.0

Fantastic service

Rating:

5.0

Best Uhaul experience yet

Rating:

4.0

Everything was great.

Rating:

5.0

The main guy Ed was really helpful. Turns out U Haul Moving Help does not do UBox delivery to my final destination in Avon. Ed hooked me up w/ a local guy willing to deliver. AAA+++ all the way.

Rating:

5.0

U-Haul provided me with well organized, efficient professional service @ a very reasonable cost. Website reservation system is well designed and easy to use.

Rating:

4.0

none