Customer Reviews for U-Haul Moving & Storage of Glassboro

Rating:

5.0

Great experience for exactly what I needed the truck for...

Rating:

5.0

Representative at facility was very helpful and knowledgeable.

Rating:

5.0

Nothing it was great n the employees was excellent.

Rating:

5.0

Excellent and friendly customer service employees.

Rating:

5.0

Everyone was super friendly and answered all of our questions. This location is very accommodating.

Rating:

4.0

Unit area was very dark the lighting come up, or if they did, they’re not bright enough

Rating:

5.0

It shows on my receipt that I accepted the insurance. I did not accept the insurance. This is $15.00 that I did not want!

Rating:

1.0

Staff rude unfriendly also I don't know if they have maintenance person but it was disgusting very filthy dirty floors ,look like they haven't been swept and mopped in months nor waxed and everything dusty.In my opion the staff needs to be fired and new staff hired who want to work and have good customer service skills.as of now I would not recommend this particular haul to nobody to be honest.

Rating:

5.0

Great truck nice and clean great staff

Rating:

5.0

Excellent staff is great

Rating:

5.0

Very nice experience

Rating:

5.0

Dropping off was easy, staff was very friendly and helpful. No recommendations at this time.

Rating:

1.0

💩

Rating:

5.0

Excellent

Rating:

5.0

Nothing! Love using UHAUL for all our big design/decor events!

Rating:

5.0

Best U-haul in the Area.

Rating:

1.0

The truck was terrible. Every time I went to reverse it was shutting off on me

Rating:

5.0

Staff is great

Rating:

3.0

The young lady at uhaul was very nice , and helpful. I appreciate there time and effort into helping when I needed it the most , JJ

Rating:

5.0

Everyone was very knowledgeable and helpful

Rating:

5.0

Well run, i will always use them for my short term storage needs.

Rating:

1.0

the worse rental location ever. I will never rent from U-Haul again and i will make sure to make everyone in Amazon aware of the lousy service I received.

Rating:

4.0

Cost is a little expensive. $100.00 dollars for three hours of use, I’m sorry $114.00 because of gas also. I understand paying for miles and paying for gas, but renting a vehicle is a flat rate, why is U-Haul a flat rate and miles.

Rating:

5.0

Thank you for the opportunity of using one of your vehicles everything was fine the vehicle operated perfectly and we were very appreciative for you being able to give us a vehicle at the time of the for moving items

Rating:

4.0

The overall price of this rental is confusing. 2 different taxes were added after returning the truck. A rental tax and a motor vehicle tax. 13.788 % total tax on a 1 day rental. I just wish I knew the total cost of this rental when I was driving away. Not get shocked when I get the email later of this rental.

Rating:

5.0

This was a very nice place been here about 15 years. Sorry I had to leave. But I moved to another area. And it's another place you hall. Place down the street from my house. So this is more convenient. That's all but my stay here has been very, very well. I'm very happy and satisfied u. Haul. The only regret I had is that I've been with you guys 15 years and I have my own genitory service. I have didn't work before you all cleaned it out storage but they change manager and I lost my connection but that is the only thing I'm disappointed about that. I've been with you guys 15 years. And I never had the opportunity to do any work for you. Because I do a lot of stuff. Pow wash stripping wax floors shampoo carpets. I do a lot of stuff, but I'm just. Wish I could do this and work for you guys. Thank you very much.

Rating:

4.0

I had two climate controlled units, this building was always clean. I also had one outdoor storage unit. The outside unit could use a new seal as some leaves, debris and spiders got into the unit. I was very happy with my overall experience. They manager got me in when no other storage facilities were able to. I would definitely use them again and recommend this facility to my friends.

Rating:

1.0

Was charged a 25$ cleaning fee for nothing. Truck was returned clean will never use this site again

Rating:

3.0

I rented a van online with 1 dolly. I received a message days later saying the van was no longer available! I phoned and got U-Haul corporate and was informed that Amazon had leased all vans in New Jersey! I was livid! I was given the choice of a larger truck at the same price. We drove from Arlington,Va to Glassboro, NJ to close my storage and pickup my equipment. Not 1 dolly was available! I was so mad, but the people were kind under the circumstances. Everything truck, corporate UHaul, should have a dolly that’s included with the truck!!!! You can do better!

Rating:

5.0

Glassboro location is great staff is friendly and manager is great

Rating:

5.0

The representative who checked us in was knowledgeable friendly and helpful.

Rating:

5.0

It was amazing experience, the ladies had it ready in time and I was in and out quickly and no problems! A+

Rating:

4.0

Management and Personnel were great. 0.99 per mile is a bit too much. That's the only thing that would make me shop somewhere else when I need to rent a truck.

Rating:

5.0

Would like more confirmation of what I owe at drop off.

Rating:

5.0

The staff are always very helpful and courteous. I rent a uhaul trailer from here once or twice per year and have always been very satisfied

Rating:

5.0

The crew was very helpful and handle. All my issues, Without any problems, Highly recommend the tom recommend to future friends family?

Rating:

2.0

The check in lady at Uhaul in Glassboro was very dismissive and rude: however the other two (younger) staff was nice and helpful

Rating:

5.0

Very smooth, would recommend. Staff was polite and helpful.

Rating:

3.0

My inside unit was great, very clean. However, my larger outside unit had too many insects. Regular spraying could have prevented this.

Rating:

5.0

A great experience, the young man that wrote up the contract and got us the car transport was very accommodating and professional, kudos to him.

Rating:

5.0

Excellent customer service 👍

Rating:

5.0

Better communication on the phone

Rating:

2.0

Staff were not knowledgeable on how to their jobs. Need more training on the service they are to be providing: computer/technology knowledge, customer service, etc

Rating:

5.0

Great Service

Rating:

5.0

Had very good experience

Rating:

5.0

I was very pleased.

Rating:

5.0

The staff there are very helpful.

Rating:

5.0

Just not enough workers at one time

Rating:

5.0

Best place to rent auto transport trailers in southern nj

Rating:

1.0

Kim was by far one of the rudest people I have ever dealt with. She called to confirm I was coming to make the pickup which I was early for. I had to downgrade from a 26’ to a 20’ because I misjudged the size I needed. I took full ownership of that. She huffed and rolled her eyes that I asked if I could downgrade the truck size. I apologized for my misjudgment to which she did not even acknowledge it. The man she was working with (his name escapes me) was also just as rude as she was. I felt as though I was a nuisance to her and her coworker. I watched her coworker (Hispanic male around 5’5” ) be completely disrespectful to a man and his son. His son had to use the rest room and they were aggravated that he went in there. They were paying customers. I understand it was the end of the day but I made my pickup appt for 4:30 because I work during the day. I showed up for my appt by 4:20. The location closes at 5pm. I think both employees need to learn better bed side manner. Kindness doesn’t take much. If they don’t like dealing with the public, don’t work a retail based job. I will never return to this location. The only person that was nice was Edward. He was there the next day when I returned my equipment.

Rating:

4.0

Nothing - everything was great! Friendly helpful staff + a smooth, easy process !

Rating:

5.0

Nothing

Rating:

2.0

The woman who works in Sundays is USELESS. Doesn't know how to do anything and stares at the computer and says, now what

Rating:

5.0

the truck sound like it need a tune up real bad.

Rating:

3.0

Price was high

Rating:

5.0

I had no problems with the staff or the equipment

Rating:

5.0

I did need to call to close out after using the app tool to request move out. But other than that, all was great.

Rating:

5.0

I had stopped at a different location first. The General Manager at this store did a great job. They were pleasant and made the process super easy.

Rating:

3.0

I dropped off the truck during business hours. Gave them the paperwork and parked where I was told. I was told to leave the keys in the Drop Box and they would process the return the next morning as it was 15 min before they closed. I arrived at 4:45 PM on June 3. I was totally OK with this. However, the next day I received an email receipt for "After Hours" return of $21 and they had the return time of June 4 @ 9AM.

Rating:

3.0

I'm not too impressed with the customer service experience at this store. The Dodge Pickup trucks also have terrible gear selectors that switch to park way to easily.

Rating:

5.0

Glassboro uhaul staff is the best, every one of them was Very friendly and helpful. Great Staff - great experience

Rating:

1.0

Rent was way too expensive for the unit. When I cleaned it out, there were many stink bugs and dead insects on my belongings.

Rating:

2.0

The facility was decent and management was professional. However the individual that assisted me with the reservation was not professional or efficient at performing the duties of the job. When contacting the U-haul location for a reservation the associate told me to make the reservation online. He also explained that he would make the unit available. I made the reservation at that moment. When arriving at the facility, with all my belongings packed and ready to move in, the unit was locked. When trying to contact someone for help, I was told that they could not assist me at that time. Once gaining access to the unit it had not been cleaned. When I arrived at the facility in the morning the associate was not hospitable and said that he did not see the reservation. I asked him for a lock and he stated that I had to pay for one. Another associate assisted me with removing the old lock off the unit and management came out and gave me a new lock, as the reservation stated a free lock would be provided to me with the monthly rental. I’m just glad the issue was finally resolved. I was in a lot of pain from moving and just wish the process was easier and a little more respectful.

Rating:

5.0

Amanda the manager was excellent and worked with me with payments

Rating:

5.0

My overall experience with the Glassboro U-Haul was beyond excellent and the manager, Amanda Bradford went above and beyond to help me! She is a wonderful manager and an even better person! I will definitely recommend anyone who needs a storage unit to go through Glassboro U-Haul.

Rating:

5.0

Very nice place. Staff was always friendly if I had a question.

Rating:

5.0

Nine years and I'm very pleased. Only problem was elevator was down for a while. My overall experience was amazing.

Rating:

4.0

Thank you for helping me store. I appreciate the convenience and great customer service.

Rating:

3.0

It was alright. Probably the most important fact to you is that I'm satisfied enough to go back to to this u-haul store next time I need to store stuff. I answered no to the first question because the lighting could have been a bit better for the units way in the back. I wish I could have declined to answer questions 3 and 6 because I don't feel strongly one way or the other about those questions.

Rating:

5.0

The GM Amanda is extremely nice and friendly

Rating:

3.0

Customer service at times was spotty. Many times I'd try to call and not get an answer.

Rating:

5.0

The manager at the drop off location in Glassboro was extremely helpful and friendly. The absolute best. Thanks Amanda

Rating:

5.0

Shannon and I Will ALWAYS Appreciate you Cody. It would be Nice to hear from you tell me about A Kayak Adventure or Two. Amanda My Best Wishes to A Professional, Kind lady who Has the Most IMPORTANT Role in Life. Mommy🙏

Rating:

2.0

We were never taken and shown our storage unit and when we came back to access it there was another lock on it and we couldn't even access it and it was after hours so we had to wait until the next business day just to even complain about it and get it sorted out. She did remedy the situation and I am thankful for that but it cost everybody a lot of time and money

Rating:

3.0

Staff was friendly and helpful. Thank you

Rating:

5.0

Overall, a great experience. Staff was always friendly and super helpful.

Rating:

5.0

Staff very helpful, the location was clean and and safe.

Rating:

5.0

The staff were excellent. The move in experience was also very easy.

Rating:

3.0

Unit was very dirty and the latch is hard to push close

Rating:

5.0

The two folks that helped me were just great normal people. The gentleman, sadly I forgot the name, was really nice. He got me all set over the phone, helped in person. The Ms he was working with was just as awesome! I needed to borrow a tool in the unit I rented, that was no problem and met with enthusiasm. Not to mention I dropped my prescription sunglasses and she was kind enough to put them aside in case someone claimed them. They are special to me, so it means a lot. Thank you both!

Rating:

5.0

Actually I've been with y'all since 2017 and I prefer to use only U-Haul storage unit versus everyone else that I dealt with

Rating:

5.0

I really like this place.iwould recommend this place to my friends.

Rating:

4.0

It was a pretty good experience but my rent went up twice in a year and that was insane that’s why I left if it had stayed the same I would have stayed but $85 for the unit I had was terrible.

Rating:

4.0

No one would ever pick up the phone

Rating:

5.0

Enjoy my experience using Glassboro U-HAUL STORAGE. The staff was always helpful and the key fob for the gate was great.

Rating:

5.0

Amanda has a passion for her business and it shows. Great operation.

Rating:

4.0

Very kind and helpful.

Rating:

5.0

I wasn’t happy they charged me for another month and was out after the payment

Rating:

5.0

A suggestion would be to provide disposal services!

Rating:

5.0

Great service

Rating:

4.0

I was disappointed that we didn’t get the first month of storage free with our truck rental. But regardless, the unit was reasonably priced compared to other vendors. And the staff was very helpful and friendly.

Rating:

1.0

What is most disconcerting about this location is it has little to moderate activity from customers, yet, the staff are not friendly compared to other locations and can be disrespectful. In my most recent experience over the phone just yesterday, I learned how discriminatory some of them can be. It’s also frustrating that this location does not have a trash for customers—I’m not use to that at any storage facility, let alone U-Haul; for which I’ve used before. For a first time customer at this location, I am unimpressed and very disappointed. Please have the district manager call me to follow up and for reconciliation.

Rating:

5.0

I had to leave many household belongings in storage while my new house was completed. Felt very safe leaving things at this facility.

Rating:

5.0

Friendly staff. Very satisfied with both staff and facility.

Rating:

4.0

I rented a 10x5x8 and it's only 10x4x8 they are smaller then advertised

Rating:

5.0

The only thing I had a little problem with was that you said it would be swept out and cleaned . It was not when we arrived to out our things in. We swept out some if the leaves. But i guess thats trivial . Other than that I would recommend

Rating:

5.0

I had to move an entire house to another house. The staff and the services available were there for my every need. I couldn't have done it so smoothly without the help of U-Haul. I appreciate everything and would recommend this facility to friends. The manager, Amanda, is a calming influence and is right on the ball with everything that is going on at that facility. Thank you for all your help!

Rating:

5.0

Friendly staff.

Rating:

1.0

I owed from June 2021 and was given NO notice that my unit was up for auction. You will be hearing from my lawyer.

Rating:

5.0

I very well appreciate what Use have done for me

Rating:

5.0

Annette made the rental process very easy. The other staff we met were also very friendly.

Rating:

5.0

The staff was pleasent and vary helpful

Rating:

4.0

Tried to call several times but there was no answer. Thankfully I live close by but if I was moving here from far away, it would have been nearly impossible to get a unit

Rating:

5.0

The staff are courteous and helpful. All issues are promptly resolved by staff.

Rating:

3.0

Too many spiders.

Rating:

5.0

Gen mgr. A-1. Efficient, friendly, very service oriented.

Rating:

5.0

We rented for over 7 years and hope to rent from UHAUL again, but in another state

Rating:

5.0

Very friendly and helpful staff!

Rating:

5.0

The staff was knowledgeable, helpful and friendly.

Rating:

5.0

Experience was smooth and representative was very attentive and informative.

Rating:

4.0

Nice facility with good hours, only complaint we have is that no one in the office ever answers the phone when you call there, we always got routed to the national uhaul operatore and couldn't get the help we needed.

Rating:

3.0

Only complaint I have is I was told that I absolutely had to purchase the round lock that was $10.00, but they still sell regular Pad locks. Then I took the insurance which feels pointless when there are security cameras and an Entry code that's used to enter the facility!!!

Rating:

5.0

The staff are very nice and. Kind. they like to help.

Rating:

5.0

Office staff are very friendly

Rating:

5.0

Customer service was outstanding!

Rating:

3.0

There were many spiders in my storage unit. I’m worried that they’re going to be climbing through all my stuff for a month.

Rating:

5.0

Very helpful. Respected social distancing

Rating:

5.0

Very helpful and friendly. Convenient hours. Good range of supplies for sale and reasonably priced.

Rating:

4.0

You should give a broader range of response in the above questions vs Yes or No, maybe a 1 to 5 option, with comments for low scores. 1.My truck and trailer was not at the location I contracted it at. 2. My contents did not fit in the unit I reserved after I was told the unit would be large enough, had to rent an additional unit. $$ 3.The staff at all location were accommodating and friendly.

Rating:

4.0

Close to my business and Amanda is an excellent manager. She is always there to help.

Rating:

5.0

The staff was vary helpful and pleasant the manager was vary polite

Rating:

5.0

Bless Amanda Bradford. This place (Uhaul of Glassboro) has gotten so much better since she took over as Manager. Keep up the great work.

Rating:

5.0

HOWEVER, THE CUSTOMER SERVICE REP NEED MORE MORE TRAINING. THEY ARE NOT FRIENDLY, JUST APPEAR TO BE WORKING FROM HOME TO COLLECT A PAY CHECK, OVER BOOK RESERVATIONS, RUDE, PROVIDE INCORRECT PHONE #'S FOR OFFICE AND RENTING PLACES, VERY VERY VERY BAD BAD SERVICE!!!

Rating:

5.0

everyone was helpful and friendly.

Rating:

1.0

Cody the manager is not a nice person to deal with nor does he take care of ice during winter time. My sister and I both had storage units there long time 5 plus years not break in pricing. 2 years ago my sister fell on ice hitting her head several times on car before slammed into pavement. When confronted Cody would not pay Dr bills because she didn't call police so there was no record of it. When we called corporate and they called Cody the tapes were missing. So our word against his! My sister deteriorated over the next few months and passed away and I blame this manager Cody for her death. I hope he sleeps well at night! Karma is on our side.

Rating:

5.0

Your to employees that day were wonderful and helpful I would love to see the more often there

Rating:

2.0

I rented my unit and 3 weeks later get a notice that my rent was going up when I was leaving reserved a truck when I get there to pickup the man talked to was rude and said I had to drive to a different place to pickup truck then drive back to empty unit never again

Rating:

5.0

Everything was good

Rating:

5.0

Office was very understanding about my situation and helped me out a lot. I will be referring this place to friends and family.

Rating:

5.0

Customer service, location 100 percent perfect, thank you.

Rating:

5.0

Great experience

Rating:

3.0

When the elevator broke I was still required to pay even though I had moved and needed my belongings out. I don't know how a facility can have a elevator and it's not working for 3 months

Rating:

2.0

Staff is unfriendly

Rating:

5.0

Very clean

Rating:

5.0

Very great place staff very friendly and helpful

Rating:

5.0

Nice people

Rating:

3.0

Again thanks to the girl who worked at the vineland branch who came with her dad she helped in a major way for the guy at the desk don't know his name maybe derrick but she helped out big time thanks!

Rating:

5.0

Great customer service and the girl from the vineland branch don't know her title manager or whatever forget her name but she came in with her dad an really helped me special thanks to her especially!

Rating:

1.0

Gave my reserved truck away charged me for a dolley that was never on there and blankets I didn't use I had in town but charged for something way overcharged on my mileage bad experience overcharged!!

Rating:

5.0

Above and beyond helpful

Rating:

5.0

Very friendly and helpful great people

Rating:

2.0

the rental unit was dirty and the employee taking care of me did not know the zip code the facility she was working at

Rating:

5.0

I was very happy with the unit and the service provided

Rating:

3.0

The front office agent was very professional and courteous. The office was understaffed with one agent on a busy Saturday. There are no key cards or remotes available to enter the storage unit gate.

Rating:

4.0

Elavator was broke for a long time in the climate controlled units other than that everything was great.

Rating:

2.0

The one and only elevator was broken. When I asked when it would be fixed, there was no timeline. Not convenient for a woman 7 months pregnant. No offer to rectify the situation (discount/help/etc).

Rating:

5.0

Facility was well kept, on site staff were kind and professional, I would utilize their services again if needed.

Rating:

5.0

I was happy with my experience

Rating:

5.0

Staff was excellent especially Amanda &cody

Rating:

3.0

Unnecessary issues with billing could have been resolved prior to billing me with late fees if someone had contacted me first. Late fees were eventually removed. Happened twice.

Rating:

4.0

Always very helpful with any questions or concerns I may have had. Friendly staff. Thank you!

Rating:

5.0

Staff was awesome and helpful great job

Rating:

5.0

Were very pleased with the overall service that we had over the years.

Rating:

5.0

Excellent, helpful, and courteous staff; the best!

Rating:

5.0

Was very pleased with my unit and the staff, thank you for your services.

Rating:

4.0

I understand the need to have an additional fee for after hours access but with most second shift jobs that was my only available time to go there.

Rating:

4.0

This facility is well maintained.

Rating:

4.0

I have no comments

Rating:

4.0

Didn't have a useful cart to load my things in on the first day. Ended up getting one that works.

Rating:

5.0

The Manager was extremely professional and very pleasant throughout the entire rental process.

Rating:

5.0

There are no perfect business in the entire world. you cannot please everyone. With that stated. The staff (Amanda) at @137 S Delsea Drive works very hard to accommodates my needs for storage.

Rating:

5.0

very helpful staff. and pleasant. way above avg . 2 nicest people i have met in a long time.

Rating:

5.0

Thank you, it was a good experience.

Rating:

5.0

This U-Haul storage facility is ideally located, and always well-maintained, with friendly and helpful staff. The rental vehicles for moving are outstanding (and affordable)!

Rating:

2.0

Indoor unit ok outside unit I rented a few years ago. Stepped on a dead rat. Lost my sofa,fans and many dept. 26 Christmas items plus many many more items. Why was the rat hate placed inside unit?

Rating:

1.0

Inside the place was disgusting. They had vermin invading the units and when told about it said they couldn't help.

Rating:

5.0

Very thorough and prompt service

Rating:

1.0

You lost our storage unit reservation for a 10/15/8 unit. Had no units available other than a 10/20/8 that had a elevator shaft built in it that takes up almost half the unit, but was still full price

Rating:

3.0

I hade issues with the first cart that was available for customer use only had 3 wheels. the sign said there should be two there was only one cart.

Rating:

5.0

They noticed my unit didn't have a lock on it and called me. We had moved our stuff out and the office was closed st the time that is why we were not able to notify anyone.

Rating:

5.0

thank you

Rating:

5.0

Cassie was very very helpful with getting my account setup Thanks Cassie

Rating:

2.0

Staff was rudest ever!!

Rating:

5.0

What makes this Storage experience an excellent one is the staff ! Well run , extremely friendly and very personable people. Cody the Manager made me feel very welcome.

Rating:

3.0

Close to my home, no issues entering or exiting and nice clean unit.

Rating:

4.0

Good place very helpful personnel.

Rating:

5.0

Very good service..

Rating:

1.0

The hours were probably the only thing that was average. They messed up our payments constantly (so much that I lost count), there was no elevator for the first month we were there. Blood was found...