the truck I had for some reason kept acting like it wanted to stop I did explain to the worker when I returned the truck what it was doing. They didn't take anything off.
Rachelle C.Customer Reviews for U-Haul Moving & Storage of Florissant
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make things easier for the other adults because some still don't do online purchases
Willie S.Nothing. Everything went smooth and experience was perfect. The people were very friendly. Thank you so much.
Sandra M.The customer service was very kind and respectful. You have me as a renter and my family from now on. thank you..
Sandra B.Your truck needs maintenance
Gemealia M.More employees was only one employee doing everything needs help to ensure that all customers are dealt with in a timely manner.
xavier B.For starters uhaul should fire the store manager Andy. He is beyond rude to the customers and and also take monies off of people cards without it being authorized. He lies all the time and also lies about his name when he is confronted face to face. He is not good for business at all. He is the reason I am now having issues with my corporate account with uhaul. My rental was $350 for a week using my corporate account which has to be paid for in full before getting the uhaul. Once I returned the uhaul Andy the location manager thought he could get away with stealing over $800 off of my card. Pure disrespect and no good for business at all. I will not use this location again as long as he works there. I will not allow someone to steal from me nor my business nor disrespect myself, business partner and employees. This location needs to do better overall.
Kenny C.Have pick up trucks close to my home but thank you and I really truly appreciate it
MICHAEL J.There's nothing that I can say to improve because my whole experience with Uhaul been excellent.
tonyatta S.Make sure there's plenty of help and don't send a customer to another location because U-Haul messed up and cost me 2 hours in movers
James M.Improve the U-Haul APP for both Mobile Check-in and Returns. The app usually requires 2-3 attempts to complete the uploading of pictures and I.D. Also, NONE of the information in my profile ever pre-populates when I make a reservation. It would be nice to have my Contact info, Driver License and payment information pre-populate when I sign in to the app. Also, the Check-in process on the app takes almost 4 minutes to continue after the information has been submitted. The video takes about 2 minutes but then you are left waiting for an approval. Several times, I have abandoned the app to have the staff finish checking in the reservation.
RANDALL C.I had a reservation for 10:30 on a Saturday morning. I understand that this is probably the busiest day of the week for them, so to have just one employee working at that time is ridiculous!!! I had Abt a 30 minute wait in the line. In addition, the employee told me that the gas tank was half full. Completely my fault, but I was Abt a mile from the location when I noticed that the tank was a fraction above empty!!!! I definitely would not recommend this U Haul location.
Bethany S.Although I had no incidents of damage during my rental I feel someone should have walked the truck with me to cite pre existing damage. I say this because I rented a second truck and they did do that at a different location. Otherwise all good
DOROTHY H.The workers were great and helpful. Good business.
James E.Everything was great
Sandra C.Staff is extremely rude! They don't know how to communicate nor treat customers! Truck rides like the motor will give out at any moment! I was overcharged for Their lack of communication because he “didn't think he had to explain†something! I will NEVER rent from this location again and will be sure not to send anyone there.
Kenyettia J.The only problem was the driver door was hard to close you have slam it really hard to stay close it popped away twice while I was driving. I was glade it did not fly open.
Sandra T.My representative was very professional and helpful!
MANGO A.Nothing everything was fantastic!
keith C.I think that the service was great and does not need changing
LACHELLE B.Staff was great
david B.Your dependence on someones handheld electronic device to conduct business will fail your customers. Why does it cost nearly double the price to pay in cash.
John S.Everything was very good. Truck was clean. Workers were fast and friendly
EDMUND J.Young lady at the desk was very polite and knowledgeable. She made sure I had everything and upon return ensured I understood the charges and that everything went well. She should be given a raise or be the face of UHaul because she was just wonderful.
Sharonda W.Great attitude, service and timely
Mark H.Picked up at one location and dropped off at another. Everything was smooth and easy. No delays, no issues whatsoever. Very pleased with how easy everything was.
terry T.Couldn't have gone better. Thanks!
EMILY W.Clarity of charges when dropping after hours.
arthur H.Great staff makes the location
Keith M.None all good
Charles S.Great customer service
TRAI A.In the online information make note of how to enter the location. I am from TN so not being forewarned that you have to make a U-turn to enter.
Jacquelyn W.The moble app needs a lot of improvement. I like the idea of using the app but after several attempts. I think it would have been more convenient to go inside.
Shirley P.Nothing experience was great at pick up and drop off location.
Clara E.This the 2nd time I've use this U-haul location and the experience was superb both times!
Tera H.pleasant experience
John B.We have been coming to this location very frequently for business purposes over the last 2 years and we have had no issues! The rentals are nice and clean and the staff is very hospitable. We highly recommend!
Delrissa S.Nothing to improve! They were knowledgeable and so friendly, especially for a first time U-Haul customer.
Shaala E.Everything was good!
PAUL M.The equipment was well maintained, however the trailer had not been washed and was dirty. It was not a big deal but I saw other trailers that were clean so it made it noticeable.
curtis W.The on-site agent when I rented was most helpful with not only the trailer, but with suggesting supplies. She provided an excellent customer experience.
Robert B.Service Lady was excellent
Evelyn W.Great.
wayne N.The people are always beyond helpful and kind. The best
debra R.Very helpful personnel.
Kevin D.Great customer service
Genoria H.I had a trailor hitch installed for this trip. The hitch vibrates. Is it possible to get it adjusted somehow?
KEITH P.Online reservation could have less add on options. Drop off was perfect. In and out in less than 5 mins.
Matt W.Clear lines of communication were kept open at each stage of the moving process so that we always knew when things were picked up, when they arrived in our city, and when they would be delivered.
Megan O. | Overall Experience