Customer Reviews for U-Haul Moving & Storage of Florissant II
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

324 reviews

1350 N Hwy 67   Florissant, MO 63031
(Next door to Florissant Police Dept on Lindbergh, 1/8 mile S of New Florissant Rd)

(314) 266-6747

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Office Hours

Always Open On Your Smartphone

Services at this Location:

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(314) 266-6747

1350 N Hwy 67
Florissant, MO 63031
(Next door to Florissant Police Dept on Lindbergh, 1/8 mile S of New Florissant Rd)

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kimberly Evans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latasha Jones  |  First Impressions 
Rating:
3.0

I booked storage by your system and agreed free first month based on used to rent your trailer before. But your staff don't agreed for free first month as my booked

Cao Anh Ky Nguyen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evelyn Boston  |  Overall Experience 
Rating:
3.0

Staff would not address my need to get into my storage. I drove almost 900 miles in a UHaul just to be told we’re understaffed and helping other customers when I am also a customer. Very upsetting. I will never use these services again.

Cassie Caldwell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyrone Slaughter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kortasia Mckinney  |  Overall Experience 
Rating:
5.0

I would be the first to refer this place to family and friends hands down very professional

ANTOINETTE EZELL  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lynn Hooks  |  Overall Experience 
Rating:
5.0

When we arrived, I realized we needed another unit. So I quickly ordered another one online & it said it was ready. However when we went to it, it had a lock on it. I emailed the manager, no response. My husband and I were on the phone. Finally, someone answered & then he put my husband back into the que which took a while. We were there with our belongings, but couldn’t get into the unit. This delayed us and I had to extend the truck which cost me 65.00. I had already extended it earlier because the movers were late, but instead of 2 movers I eventually got 6 & they were very nice & got the job done. But I felt like I shouldn’t have been charged for the last extension because it was t my fault. We were there and had to wait through the long phone process ‘ for someone to come & unlock the door. The young man who came was very nice, Also we were suppose to get a free lock, but there wasn’t one in the unit like the other unit we rented. However, I did call and I was told that the last extension was removed it took 3-5 business days. Also they noted my account and I can pick up a new lock. One last thing, I feel you should have an emergency or a more direct number so if something like this happens, we can get someone directly. Also there were someone’s belongings up front and that didn’t look good as sone of the merchandise was blocking the hallway.

LISA DAVIS  |  Online Move In 
Rating:
5.0

One of the best Uhauls in the county, well managed and great staff.

Kenneth Cleaves  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Troutt  |  Overall Experience 
Rating:
2.0

I was over charged for miles

MUSTAPHA AZIZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erika Wilkes  |  Overall Experience 
Rating:
5.0

The only problem we had was someone spilled a frappe or some sort of drink that leaked into the corner of our unit. You couldn't see it from outside and no idea how long stuff sat in it. Luckily nothing seems damaged

Michael Havard  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karla Antrobus  |  Online Move In 
Rating:
4.0

My only negative is when we got to our self storage unit it was a lock on the unit that would not allow us access. We were delayed roughly an 1/2 hour with our move.

Kesha Canady  |  First Impressions 
Rating:
5.0

I will be using the facility often and recommending others.

Connie Moorman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SERENA ROBINSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine Cox  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theresa Stocker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Jenkins  |  Overall Experience 
Rating:
5.0

This is the ONLY storage facility I will use for future storage needs. Extremely clean and professional.

CHAUNAE REID  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOLAN CHAPPLE  |  Overall Experience 
Rating:
4.0

Not easy to access

JOHN NOTO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rose Wilson  |  Overall Experience 
Rating:
5.0

Had no problem but I had to buy a lock for my storage and didn’t know but it was cool.

Winona Coleman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RILEY BROWNING  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lakisha card  |  Overall Experience 
Rating:
5.0

Courtney provided a top tier experience. 10/10 Definitely would recommend this location.

COURTNEY JONES  |  First Impressions 
Rating:
5.0

Free month should also be promotional to local movers as well…. It would help out a lot of rental when there put in tight situations locally.

Kisha Isaac  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angela Thomas  |  Overall Experience 
Rating:
5.0

Safe and secure storage with great access. The staff were courteous and very helpful with all my moving concerns. A one-stop shop for moving and storage. Another benefit was access to moving helpers, Power 5 Moving who did an exceptional job.

Victor Little  |  Overall Experience 
Rating:
5.0

Joe IS THE BEST!!!

brandy smith  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

breanna jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mishael chambers  |  Overall Experience 
Rating:
5.0

Staff was very helpful and friendly.

Robin Wiltz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEROY THOMPSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alma Shaw  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Liza Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELA JOHNSON  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Andrea Simms  |  Overall Experience 
Rating:
5.0

Great job

CECIL CURRY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Burroughs-Neeley  |  Overall Experience 
Rating:
1.0

Horrible experience. I’d tried for weeks to get in contact with the GM of the location by phone, email, & voicemail go close out my account & retrieve my things due to losing employment, and there never was a follow up. I’d spoken ton4 different people, people from customer service, & people from different locations who say that they’ll reach out to him, & leave notes on my account for contact to be made to me, & nothing happened. -I tried to pay for my unit online, website didn’t allow me to because the option to pay was grayed out -I spoke with someone who said I could pay a settlement amount to retrieve my things, the store said that I could not because it was considered a half payment. -Tried to file a complaint again this location via customer service, never received a follow up. -at this point, I just wanted to receive the medical records I had in the unit & other important documents. -I’ve spoken to the agent who manages the auctions, & the details about settling out were completely ignored by the staff at the location my storage unit was because I was told repeatedly I couldn’t make a partial payment. However when attempting to follow up with her about this, it took 2 weeks to finally reach her because I was being forwarded to a voicemail that doesn’t even work. -I take responsibility on my part for missing payment because I was unemployed but still willing to settle out, however no one assumes responsibility on uhaul’s end for their negligence, & that’s what’s frustrating because I could’ve paid for my unit. I had the money to settle out for my unit. If the store associates are overlooking notes put in place & say I need to speak with the GM but the GM never returns calls or emails, causing the unit to be sold, I get screwed over losing highly sensitive documents, and no one seems to care. Where does this leave me as the customer. I followed everything that was given to me, but what is the point of the employees/staff do not? I’m not even fully concerned about the items themselves, I merely wanted the medical documentation, & could never retrieve it. It’s unacceptable & I’m currently speaking with an attorney on how to proceed. I will NEVER recommend this service or location to anyone. Horrible experience, horrible staff at the location, no one ever answers the phone, etc, and here I am now without my belongings because of their negligence.

MELONEE HARRIS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

William Malone  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leslie Harbour  |  Online Move In 
Rating:
5.0

I liked everything however I didn’t get a lock for my unit as stated and promised.

Coridarryl Kilpatrick  |  Online Move In 
Rating:
5.0

It was a very good experience. Thanks

Lc Walls  |  First Impressions 
Rating:
5.0

Thank you as always

Michelle Mcclendon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tegest Gunn  |  Overall Experience 
Rating:
4.0

Please do not send me surveys! Thanks.

Coletta Lloyd  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANTON MYER  |  First Impressions 
Rating:
2.0

I was inconvenienced Terribly Got all my things packed on the truck when I arrived at the storage unit it was the wrong size so I couldn't move my things because it was way to small and had to keep the truck now I have another storage and Have to hire movers to move into the storage and Pay more Money AGAIN! NOT HAPPY

Letisia Marsh  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terrence Tucker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katrina Chatman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Finiece Robinson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tiffeny Springmeyer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joyce Reed  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra Stillman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kimberly Howard  |  Overall Experience 
Rating:
5.0

Great fast service, very helpful & useful

carlin griffin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zachary Mason  |  Overall Experience 
Rating:
5.0

Clean and nice storage

Clint Gouveia  |  Overall Experience 
Rating:
5.0

It was a seeming less easy process

Samantha Stewart  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rosey Jones  |  Overall Experience 
Rating:
5.0

Love it because it's close to where I'm living.

HELEN COLLIER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

teresa mcdonald  |  Overall Experience 
Rating:
2.0

Had an issue with the manager and he became very rude when I asked for the corporate number to make my complaint.

BRIAHNA GRAY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine Santiago  |  Overall Experience 
Rating:
5.0

KEEP UP THE GREAT WORK! WAKANDA FOREVER!

Anthony Wells  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shanese Peters  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan Lubiewski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn Bond  |  Online Move In 
Rating:
1.0

false advertising purchase a 2 bedroom home storage and was given a 5x10 storage that only fits a washer & dryer horrible experience never used it & asked for a refund

JaiKiarra Lewis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cynthia Johnston  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sara Winingear  |  Overall Experience 
Rating:
2.0

All My TV’s Were Stolen I Believe this was an inside job

Rotonya Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Prentice Phillips  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kevin kammerer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

deborah ford  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Sydney Green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal Ford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vickie Cox  |  Overall Experience 
Rating:
1.0

From raising my rent to charging me $50 to cut a random lock off my unit. I had my own lock. Someone added another lock to my unit. I had been a tenant/customer over a year, I was looking for more assistance than what I received. They made me travel back and forth between two locations and they lied to me and my mother a few times saying they would assist me. I received nothing until I paid. The manager certainly did not care. As long as there are other storage places I won't be back!

Mercedes davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Taylor  |  Overall Experience 
Rating:
3.0

Rate hike X 2 (about 8% increase) in 2 months was not good. No explanation given; except for, “cooperate determines that.”

lasaun johnson  |  Overall Experience 
Rating:
5.0

There is no office it another site down the road.

Marcus Bishop  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth Tamargo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

mary ann ryan  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nyia cadmey  |  First Impressions 
Rating:
5.0

Theo was great!!!

Gabby Herod  |  First Impressions 
Rating:
3.0

I don’t appreciate being charged for services not used, pro ration is a common practice among 99 percent of businesses, how is that you think it’s fair that you charge me for a full month and I only needed 9 days of the last month. Well I guess the free month you gave me is not free. You will not get a recommendation from me and word of mouth is very powerful! Does not feel good to be taken advantage of. Did try to resolve my dispute with the manager but only got push back that I need to read the small print.

sonya walls  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Margaretta Moore  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brenda Grant  |  First Impressions 
Rating:
5.0

When ever I call to pay the associate all we’re very helpful !!!!

shirley mckinney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

artis larry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lisa siebke  |  Overall Experience 
Rating:
3.0

When I first arrive the guy gave me. A unit that was already in use. Also when it came time to verify my identity I had to upload my ID like 5 times I front of the employee and it said it went through but didn’t and the employee had a really nasty attitude he didn’t know what he was doing asked for help and manager did not want to come over and help him

TONI HUDSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rhonda Crawford  |  Overall Experience 
Rating:
4.0

Of my entire moving process, this was the only facility that was helpful. All the other locations I had to deal with can go to h*ll.

Paris Anderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly Redden  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

timikea allen  |  Overall Experience 
Rating:
2.0

The manager was very rude. He ask me why did i pass up to other locations and come there. I explained to him that i done business with this location before and never had a problem. Very strange and unprofessional coming from a manager. I stood around to see if he was going to ask anyone else this question but he didn't. Just me. I feel like this was discrimination. Will never do business there again nor will i recommend this location. Also the truck he gave me was on empty. I took pictures as well.

Christina Larkin  |  First Impressions 
Rating:
2.0

Made me purchase a lock when it wasn't explained to me at the time of moving in. They had an attitude because I refused to buy one after already buying locks 3 weeks prior. A nice gentleman who worked there bought the lock because of lack of communication. Also called the manager of the facility and he never returned my or my wife's calls.

William Sydnor  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JOHNNY JORDAN III  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Buckner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa West  |  Overall Experience 
Rating:
5.0

4 star service they make everything so easy!

Marshai Pearson  |  First Impressions 
Rating:
5.0

N/A

John Buckner  |  First Impressions 
Rating:
3.0

Storage units are too expensive.

Chandra Jones  |  Overall Experience 
Rating:
1.0

I was double charged because the service person didn’t pay attention that I paid online. I got self storage the location was not accessible my key card was not activated I pushed the service button several times no response I called the location no answer I had to rush to another uhaul location to get a storage unit. After doing so went back to location to return truck and mngr stated systems have been down all day no apology or empathy.

Michelle Cross  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

deborah ford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

erica charleston  |  Overall Experience 
Rating:
5.0

One thing I can say, you just need more flat bed carts and more larger size carts. Thank you

jamie PRICHARD  |  Overall Experience 
Rating:
5.0

Very happy. No complaints. The best. Boxes were cheaper and better than Homedepot. 5stars.

Howard Johnson jr  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

vanessa smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jane Crawford-Ross  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thomas edgar  |  Overall Experience 
Rating:
4.0

Trouble getting help when needed with calls , was hung up on or disconnected several times . But overall good and I would recommend to others I’ve had good experience most of the time

Aletha Townson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

diana joco  |  Overall Experience 
Rating:
5.0

The staff were so helpful and friendly!! The move into the storage unit was so easy. And what I hear from others, the move out will be just as easy.

Kimberly Redden  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

yolanda Williams  |  Overall Experience 
Rating:
5.0

I couldn't have made it thru this moving experience without your service. From reservation to departure my family and I were well pleased. Thanks.

Angie Vaughn  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lysyin Lobster - Maddox  |  First Impressions 
Rating:
4.0

Only thing wrong is the operation of the door key card. I was told it is an internet problem which I believe but should be fixed. I could not gain entry on more than one occasion.

Patricia Sosa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ericka Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria Case  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana Joco  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carla Davis  |  Online Move In 
Rating:
4.0

Everything was great except for me not being able to access the front door entry because of the step by step process. 2 boxes on the left and 1 on the right. In order to access the front door you must swipe box on the right first, next swipe the 2 on the left…which is backwards (in my mind). There aren’t clear instructions on swiping which one first. There should be a numeric listing out front. The place was clean and well lit! The staff performs routine spot checks to make sure your area is secure. I had more than 1 space, and my lock wasn’t secured, I got a call on my voicemail and they told me to come secure it or they will have to put a new lock on my space. Overall —great experience! 5 stars

leslie nickerson  |  Overall Experience 
Rating:
5.0

CLEAN, GREAT STAFF, SECURE :)

angela rodgers  |  First Impressions 
Rating:
5.0

Enjoye d the space I had Mary

Mary Daffin  |  Overall Experience 
Rating:
5.0

Even when I faulted you had my back ty

Sandra Gammage  |  Overall Experience 
Rating:
5.0

Super nice and very clean. Staff helpful and efficient.

Roxanne russlell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Betty McCulley  |  Overall Experience 
Rating:
5.0

Thank you guys for my excellent experience with Uhaul!!

rahbosha hubbard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Burch  |  Overall Experience 
Rating:
1.0

The guy who helped me check in didn’t greet me and was very rude during the process checking in. I had to later rent a second unit and when I got to it, it wasn’t ready so I called to make it known. It took 30 minutes for someone to come and unlock the unit. He then told me that the units didn’t come with locks, I was told that they did come with a lock and he was rude as well.

Yolanda Parnell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marvin moorehead  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Albert Jackson  |  Overall Experience 
Rating:
3.0

Horrible time moving in my unit had a lock on it which caused me to have to take all my stuff back down the elevator put it back into Uhaul and go to office before they closed the time was 6:45. I called customer service they was no help told me to comeback tomorrow which was totally and inconvenience to my schedule. Luckily the office was still open and the gentleman told me to follow him back up and that he would get it unlocked not to mention it was 16 degree weather yeah totally pist me off moving in however it’s in my storage and that’s all that mattered but horrible situation someone wasn’t doin there job properly for that lock to be on there i made reservations previous day.

Jordan Perry  |  First Impressions 
Rating:
5.0

I love uhaul I always use you guys will continue to use you guys

Brittany Belle  |  Online Move In 
Rating:
5.0

I've been very pleased with the service I've received from U-Haul storage services. Will use them again in the future.

Jacqueline Travis  |  First Impressions 
Rating:
5.0

Every aspect of the U Haul experience was excellent, from the renting of the U Haul truck, to the storage place, and the customer service team being very helpful.

Daphne Long  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLIFFORD SOMERS  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Ashley Brooks  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Willie Jefferson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alfreda Robertson  |  First Impressions 
Rating:
5.0

My time was there was excellent I have no problems and the employees was very helpful highly recommend!

Alexus Mcdonald  |  Overall Experience 
Rating:
4.0

I had a great experience with them.

Germaine Murphy-Edwards  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eiko iwata  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Albert Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alan Coleman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon Mullins  |  First Impressions 
Rating:
5.0

It was always clean and the temperature was set at a very comfortable level for moving. This UHaul is one of the best.

MAVIS STRICKLAND  |  Overall Experience 
Rating:
5.0

Excellent

Ronald gray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miriam Ramadan  |  Overall Experience 
Rating:
2.0

They never refunded my money after overbilling me

TISHA JACKSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michelle Quinn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arquetta Fell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kayandra Mcgowan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon Dean  |  Overall Experience 
Rating:
2.0

I was not made aware of the rules UHaul had when I signed up and thought my requests were done correctly. Was hassled on my vacation about the room and we were given late charges and extra fees, I could not get anything accomplished from out of the country. Sent several emails regarding the unit being emptied closed at my request when I rented the unit for 30 days. Then was told I needed to snail mail a release form, I would have gladly signed in the beginning if I was made aware. it was a HUGE hassle. Since then, they have closed the room and account and did not charge me the extra fees, so I am satisfied, but the customer service needs help in servicing customers promptly.

john weber  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria Case  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jon Kohoutek  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Allen Blanks  |  Overall Experience 
Rating:
5.0

Great customer service. Had a couple of lock outs, and they verified my info quickly, and got me access.

kevin james  |  Overall Experience 
Rating:
5.0

Best storage unit I have rented! Always clean and friendly service.

brianne tabers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharmaine Dinwiddie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley Glenn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

melonee harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony Williams  |  Overall Experience 
Rating:
5.0

Thanks so much to the whole team.

Alfreda Robertson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffry Parker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leslie nickerson  |  First Impressions 
Rating:
1.0

When I asked about auto bill payments I was directed to go to website. I opened account on website and thought I was in auto payments until I received a letter in the mail. Unacceptable in how this works.

Cherise Grandison  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kevin kammerer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Devyn Torbert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margaret Valenzuela  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica Wright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLA BRACKEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George Hill  |  Overall Experience 
Rating:
5.0

Everything was great, access to the dock, cart availability and the conditioned space.

Steven Spinks  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DENICE SMITH  |  Overall Experience 
Rating:
4.0

It started off a little rough but it got a lot better.

karen morgan  |  Overall Experience 
Rating:
4.0

Thanks for the service

CRYSTAL STANLEY  |  Overall Experience 
Rating:
3.0

Pricing seem a little high for smaller units.

Pamela Hoskins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joyce Quinn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lisa siebke  |  First Impressions 
Rating:
3.0

Thank u

caroline davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHAUNAE REID  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latasha Jones  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RICHARD AVERY TILLMOND  |  Overall Experience 
Rating:
2.0

The loading area inside the sliding doors has someone's belongings attacked in the hallway. It prevented me from having easier access to my storage unit. I had to continually push the loading cart though the staging area for all the carts which has small barricades that I to go over. It also didn't smell that great neither. My unit was clean and it was a convenient location for me.

Jacob Bryant  |  First Impressions 
Rating:
1.0

I did not move in. I had originally booked a storage space. When the movers arrived to put the items, we were told that our space that was reserved was no longer available. However when I called later, I was told that someone was given my space AND used to rent it under my name. The store rep was no help and couldn't explain why it was given away. I reserved another space but later cancelled it. I was unable to move my items, which prevented the movers from completing their job. This was a HORRIBLE experience and I decided to go to one of your competitors. Very disappointing experience and I would not recommend Uhaul to any of my friends.

Privacy Request  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ralph Campbell  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tylor Vasquez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA GERDINE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Murry Watkins  |  Online Move In 
Rating:
5.0

Nuff said.

EDDIE DOUGLAS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Farshid Faramarzi  |  First Impressions 
Rating:
4.0

Just a little pricy for the storage unit

Dasjanee Watkins  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ramona Midgett  |  Overall Experience 
Rating:
5.0

The young lady that helped me was awesome and very informative

Margaret Valenzuela  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donesia Norman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerica Henry  |  Overall Experience 
Rating:
2.0

I no longer needed my storage unit and called to cancel the contract....I continue to be charged and contacted regarding the unit....there clearly seems to be a lack of communication amongst staff....

karmon estes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alisha thorpe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel Raspberry  |  First Impressions 
Rating:
4.0

Keep up the good work. The staff was very pleasant.

CANDYANCE DAVIS  |  First Impressions 
Rating:
5.0

The group at the Florissant location were the best.

LARRY EVANS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THEO ONEAL  |  First Impressions 
Rating:
3.0

Apparently some clients must have been evicted from their unit. Once the Uhaul employee would remove their items, it would block the hallway leading out the door to our vehicles. Very discouraging when I had to move someone's personal items just to get through with my things.

jamie duncan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittney Anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chaunae Reid  |  First Impressions 
Rating:
5.0

This was a very good experience. Thank you for being so friendly and having great customer service. When we got there, we had to change the size and it was done with no issues. Thank you!

Mardriana McClure  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NATIKA JOHNSON  |  First Impressions 
Rating:
5.0

Clean, convenient, plenty of carts and secure

Andrea Mason  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TASHEENA SHUMPERT  |  Overall Experience 
Rating:
5.0

The only complaint is that they didn’t offer a prorated refund when we moved out early of our storage.

Paul Hernandez  |  Overall Experience 
Rating:
4.0

U-Haul is my number 1# place to rent trucks from to get the job done A big Shout Out to U-Haul love you guys💖 and thanks for being supportive

Cheryl Whitaker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sylvia Douglas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley Spencer  |  Overall Experience 
Rating:
5.0

I was impressed by the cleanliness in the friendliness of the staff. I will recommend this storage facility highly

theresa botkin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steven McGowan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Meagan Shannon  |  First Impressions 
Rating:
5.0

I had tried to rent from another company but the process left me angry and frustrated. Uhaul made this a breeze and was ready to help when needed and FAST! I was on the property when I rented on line and was in my unit in 10 min. Now thats FAST!

Karin Bierman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Anissha Blackwell  |  Overall Experience 
Rating:
5.0

The staff was so friendly and helpful. From the young lady that I spoke with on the telephone to the gentleman that assisted me when I came to pick up the truck. If I ever have to move again I will definitely choose thia location.

Dezell Young  |  First Impressions 
Rating:
5.0

My boy plugged me in with a promo deal i peeped while i was walking around noticing how extremely clean the building was. He saved me mad paper, which was point cause IM broke and the reason i got the 5x5 storage unit (which works very well if you know Tetris) was unexpected. I was prepared to pay that low price of 39.95 tho. 41.63 after tax in my city. But ANYWAY my man was SUPERB pulled up to remove my lock and explain yall strict a** security system. Lol i like it tho SECURE MY PROPERTY MANE! LOCKDOWN! 2x! do youfeeeel me. But look i can’t remember his name and it’s 7am i ain’t going to the car rn its cold and I’m cuddling buttttttttt. It WAS NOT the guy with the green hair N the piercings. Fire him. Or not cause they trippin wit that unemployment stuff. But he deserves a thumbs down or a boot . . It was the older white Man who saved the day. Kinda tall skinny some wrinkles. Glasses? Maybe? Looks like he may or may not smoke a cigarette every thirty minutes but HE DESERVES IT cause like he been thru alot and he appreciates working for you all. Which are top 10% best employees. If y’all actually read this imma go back up there today and y’all email me ill tell you but i hope yall know or figure it out BUT it be the right person. Id like to enjoy a lager with that mane. Quick , easy, saved money, and enjoyable conversation, social distanced Greatness. He gone win the U-Haulympics. 10 toes Down don’t look at the ground im out .. peeeeaaaaaaaaaccccceeeee. (Covid aint real its a uncommon cold)

David Hardnett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tanya morrow  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

valerie byrd  |  Overall Experience 
Rating:
2.0

Roaches were crawling through my unit when i went to pick up my things. I have never ever had bugs. More needs to be done to ensure that bugs are not able to get to other units

JHAQUISHA MITCHELL  |  Overall Experience 
Rating:
5.0

Thank you so much! Very convenient. I have no complaints!!!

Veronica Thurman  |  Overall Experience 
Rating:
5.0

Courtney was very professional and friendly.

Shirley Spencer  |  First Impressions 
Rating:
5.0

I’ve been in a number of storage facilities and this was the best for ease of pickup and drop off

melvin bell  |  Overall Experience 
Rating:
5.0

Seamless experience. No hiccups. In and out. Courteous and professional.

Katherine Paige  |  First Impressions 
Rating:
5.0

Great staff!!

Jerome Williams  |  Overall Experience 
Rating:
5.0

I have used storage facilities for years, this was the best. I used a different company and moved my stuff into my apartment along with a family of mice👀🤢, Thank you Andy for going above and beyond during my difficult time🙌🏼🙌🏼

lisa roberts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve Wheeler  |  Overall Experience 
Rating:
4.0

Better instructions for outside to get in building. It’s to confusing

sherry bolds  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brukelle Banks  |  Overall Experience 
Rating:
2.0

Could not get any response on the buzzer at the storage facility at all, and no one answered the phone after multiple calls. I had to drive to storage office, where I waited in line for at least 10 minutes (with one other customer in front of me). I got more upset as I witnessed the employee just let the phone ring, now understanding while I could not get help at the storage facility. No eye contact, no thank you for your patience, or I will be with you in a moment ma’am. It was like I was invisible. I expressed my disappointment in the experience I was having, and received nothing. No sorry, no resolution. I had just paid a hefty fee to remove one item out of storage that my college kid left behind. Another whole month for an ironing board, So I just donated close to 100 bucks to you all and two rental trucks. My daughter is back in dorm and a sophomore. I will need more storage and moving trucks in the future. It won’t be uhaul. Good luck with your business. I won’t patronize again. I try to resolve these in person, but was basically brushed off by staff.

Marquita Parker  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA GERDINE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Opie Stinson  |  Overall Experience 
Rating:
5.0

Kyle made the process smooth and simple. Attention to detail

Steve Wheeler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jocelyn MCLIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paige Aldridge  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREA CARROLL  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RONALD COCKRELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Morgan Brantley 
Rating:
5.0

Customer did not leave a comment.

Keatherine Johnson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

yolanda mcpherson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RONALD COCKRELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erika Wilkes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

weldon allen  |  Overall Experience 
Rating:
5.0

All the staff members I came in contact by phone and in person were very knowledgeable courteous and friendly. The storage was well maintained and clean also having great security system, in place.

Dorothy Deloch  |  Overall Experience 
Rating:
5.0

Keep up the good work

Pamela Alexander  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlton Chambers  |  Overall Experience 
Rating:
5.0

Customer services form workers - EXCELLENT!!!!!

MARILYN WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Kyles  |  Overall Experience 
Rating:
5.0

Service agent was very friendly and knowledgeable and helpful. This was my first experience and I’m very pleased. Highly recommended

Dorothy Deloch  |  First Impressions 
Rating:
5.0

I considered using PODs but decided on U-haul because the offer was so much better. The first month free was great for the units i used short term and the included pads was better (although there were way too many) because PODs doesn't offer any pads at all. Booking, tracking and contacting U-haul was easy. I would recommend U-haul for anyone doing a long distance move.

Casey Dunn 
Rating:
5.0

Customer did not leave a comment.

Rhonda Sane  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kamryn Brooks  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

matthew ton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phillip Sutherlin 
Rating:
5.0

Customer did not leave a comment.

Phil Busby  |  Overall Experience 
Rating:
3.0

Not sure why I am rating U-Haul Moving & Storage of Florissant II 1350 N Hwy 67, Florissant, MO 63031 since my rental was with the Lake St. Louis, MO U-haul which provided OUTSTANDING service, support and even returned phone calls. The delivery driver Franklin was OUTSTANDING did a great job during the delivery, placement, pickup and final delivery to my new location. Very communicative and professional. Florissant location - I don't know what they are doing over there. No phone call returns, minimal interaction and required me to make a personal visit to the Lake St. Louis office when I started to worry about my final delivery. Lake St. Louis, MO met all my needs.

DIEGO MALDONADO 
Rating:
5.0

Good service

Nicole Allen  |  Overall Experience 
Rating:
5.0

No issues.

Sharon Wren  |  Online Move In 
Rating:
5.0

Very good service

paulette pope  |  First Impressions 
Rating:
5.0

Great Job

Michelle McClendon  |  Overall Experience 
Rating:
1.0

They have charged me twice for a storage unit I never used or seen. I want my money! I also was charged for a truck I never used. Unproffession people work there who are stealing money.

Willie Johnson  |  Overall Experience 
Rating:
5.0

The facility is one of the cleanest and the bathrooms are clean also. They have moving carts which are very convient and makes the move smoother and faster.

ladonna shelley  |  Overall Experience 
Rating:
5.0

Ourtney was great to work with!! She was very informative and very nice!!

MIKE ANDERSON  |  First Impressions 
Rating:
4.0

This was my first time using this u-haul I normally use the Hazelwood. The employee that served me was friendly and handled everything great.

MAVIS STRICKLAND  |  First Impressions 
Rating:
5.0

😊

Quintina Howard  |  Overall Experience 
Rating:
5.0

Very fast, easy, and the clerk explained everything well!!

ashley bush  |  First Impressions 
Rating:
4.0

Great staff!

patricia williams  |  First Impressions 
Rating:
5.0

Everyone I worked with helped me out tremendously.

Robert Lewis  |  First Impressions 
Rating:
3.0

It was a decent move-in experience. The building is clean and the staff was helpful. Nothing stood out as exceptionally good or bad.

elizabeth pilarcik-Tellez  |  First Impressions 
Rating:
4.0

N/a

Chandra Jones  |  First Impressions 
Rating:
5.0

Check out was fast and quick

Quintina Howard  |  First Impressions 
Rating:
5.0

Very clean and let my family and friends know

Gwendolyn Pulliam  |  First Impressions 
Rating:
5.0

The whole experience was great Thanks

Phil Busby  |  First Impressions 
Rating:
5.0

I loved how easy it was to use the self service and everything is done online the only issue I had was getting stuck on the elevator for an hour and 15 min😂

Rayna Sullivan  |  First Impressions 
Rating:
4.0

none

Evelyn Wright  |  First Impressions 
Rating:
5.0

Everything was done right

Martha Jones  |  First Impressions 
Rating:
5.0

This location compared to others has always been excellent!

LARRY DAVIDSON  |  First Impressions 
Rating:
1.0

It wasn't this location, it was the whole U haul experience. It was an absolute shit show of incompetence on your behalf.

Paul Dicandia 
Rating:
5.0

Service with a passion speaks for why I always return to this location; the reps yesterday - best of the best - over the phone and wow in person!

MARILYN WILLIAMS  |  First Impressions 
Rating:
5.0

I love the storage have good one

peggy morgan  |  Overall Experience 
Rating:
5.0

Staff was nice!

Privacy Request  |  First Impressions 
Rating:
3.0

When calling a specific uhaul location, do not redirect call to a national call center that can’t help them! We repeatedly had to physically travel to location in Sioux Falls and Florissant to handle simple problems because your system doesn’t allow for direct phone contact!

Patricia Nelson 
Rating:
5.0

not about storage. want to mention employee at truck rental in Hazelwood who was very good and made my experience easy and pleasurable at a time that was difficult for me. Byron Dennis.

Stanley Mueller  |  Overall Experience 
Rating:
5.0

Only thing I noticed is their wasn't a sign at the storage facility to let customers know where to go and rent a unit.

Cheryl Gant  |  Overall Experience 
Rating:
5.0

the experience started out bad,but the employes very quickly corrected every thing and it was great , the locker was clean and just the right size

FRANK HORAT  |  First Impressions 
Rating:
5.0

You guys were awesome in making sure we had the right size unit. And on the ground floor cause there was no way on earth of getting the parts for my van into an elevator. Thank you very much!

Shannon Lee  |  Overall Experience 
Rating:
5.0

I really enjoyed the double layer of door security with added cameras. I felt safe moving things in and out. Huge space with a little section to donate items. I thought that was very thoughtful.

April ruff  |  Overall Experience 
Rating:
5.0

liked the way everything was set up

doreen mesick  |  Overall Experience 
Rating:
5.0

excellent service.

Ronald Simpson  |  First Impressions 
Rating:
5.0

They real good workers

peggy morgan  |  First Impressions 
Rating:
4.0

Great in explaining the process

Tawanda Pace  |  First Impressions 
Rating:
5.0

We had three different guys during our moving experience and all three guys were very nice, informative and very professional.

James Gause  |  Overall Experience 
Rating:
3.0

The truck itself was fine but when we arrived to pick it up our reservation had somehow gotten cancelled and we had to wait 3 hours to get the problem resolved so lost a lot of time.

Tammie Baker  |  First Impressions 
Rating:
4.0

We had a great experience everything went as planned

James Gause  |  First Impressions 
Rating:
5.0

Great team!

Sharron Cook  |  First Impressions 
Rating:
4.0

Kyle helped me. He was great. Very personable. The only issue I had was I had to wait for few minutes to be seen. He was the only one in the store it seemed. Great service.

Dustin Trice  |  First Impressions 
Rating:
2.0

Not enough people working to assist with rentals. It placed me 30 minutes behind schedule with the people helping me move. Then at the storage location I was given a room with a lock on it. More...

Marlina Hunt Clark  |  Reservation 
Rating:
3.0

Well...move in and out went well. But if you rent a storage unit, DO NOT FORGET TO LET THEM KNOW THAT YOU HAVE VACATED THE UNIT!!! You will receive emails & calls about payment. Situation is resolve!

Christa Odum  |  Overall Experience 
Rating:
5.0

Andy and his staff top notch. Facility amazing. Will recommend to everyone.

Jim Jackson  |  Overall Experience 
Rating:
5.0

Thanks, will use services again. Randy

randy wilson  |  Overall Experience 
Rating:
1.0

I feel like I'm paying a lot of money for a storage bin that's too small!!! I couldn't get all of my furniture in the bin! I'm very disappointed.

Demetrius/Victoria Green  |  Reservation 
Rating:
4.0

Would not use uhaul storage again. I feel that I was charge 104.00 when I shouldn't have. When I went to get the storage he asked how did I need it for I said one month but I 4 days earlier. Was charg

shawn carter  |  Overall Experience 
Rating:
3.0

I just want you to let your call senter know you do offer a prorated plan after your due date

Kathleen Smith  |  Overall Experience 
Rating:
4.0

Everyone I talked to were really nice.

karen morgan  |  Reservation 
Rating:
2.0

The office staff was very slow it took me 30 minutes of my time each time I went into the office I think that it needs more office staff to get people in and out in a reasonable time thank you

jerry sumrall  |  Overall Experience 
Rating:
1.0

My stuff got wet and was not paid for. My clithes and shoes and laptop messed up.

janet cooper  |  Overall Experience 
Rating:
4.0

More security

Susan Mathis  |  Overall Experience 
Rating:
5.0

The facility new so the 24 hour access was not available to us but should be for future customers. If you looking for a nice, clean and very cool (air) place to store items this is it.

Keith Strickland  |  Overall Experience 
No reviews have been submitted for this location.

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