Customer Reviews for U-Haul Moving & Storage of East Nashville

Rating:

4.0

Friendly workers who were very helpful. Only reason I didn't give 5 stars was because of parking options at location.

Rating:

2.0

I ordered a dolly and furniture dolly only to find out when I picked up the truck that neither were availble at that location. That is unacceptable. If they weren't going to be available I should have notified ahead of time with an alternative solution. Also, mileage was from pick up location to drop off location, not from house to house. Thus, got charged for going over the allowed miles.

Rating:

3.0

They gave me the triluck with a dirty windshield bug splatter all over.

Rating:

3.0

Have better communication within your company. I had to drive to 2 locations to drop off the truck. No one would accept the return. Kept telling me that I was at the wrong location and wanted 1500 dollars to accept the truck!

Rating:

3.0

I did not receive an email copy of my final receipt upon returning.

Rating:

3.0

The right rearview mirror would always swivel this making it difficult to drive at times. I would fix that

Rating:

5.0

The key drop process was not good. I accepted permission to view my location (while using the app) but it could not capture it when I tried in the app. I had to use someone else's phone.

Rating:

5.0

The driver side headlight is out..did not notice until it got dark lady night. When driving on interstate could not get speed faster than 50mph..not sure why no speed we made sure we were in right gear and that the tow was off still had to drive slow even when truck was empty.

Rating:

5.0

the lady i rented from in Michigan was the best costumer experience i had she deserves 20 stars

Rating:

2.0

Location was not open when customer service rep swore it was. Location also looked deserted, myself and other customers were inconvenienced and confused at misleading information.

Rating:

1.0

Hours stated 9-5. It’s was 1100 and no was was there. Because if this experience and mainly because of U-Haul company it’s self I will never use them again.

Rating:

3.0

They were laye opening up which made me late with what I had planned.

Rating:

1.0

A couple of days prior to picking up our moving truck my husband received an offer text from U-haul asking us to move a trailer to the Nashville location since U-Haul needed trailers in that location. We were advised we would not be charged for the trailer and that we would get $100 off our truck rental when we dropped off truck & trailer in Nashville. When we arrived at pickup truck and trailer in Millard, Ne location they charged my husband for the trailer. We called the pickup location and spoke with the manager he said that was corporate U-Haul that made that deal with us and we needed to deal with them vs him calling corporate on our behalf. On our move to Nashville the next morning we called corporate. They advised we should have never been charged for the trailer and that when we arrived in Nashville we should be refunded 107.00 for trailer and $100 off truck. When we arrived in Nashville to drop off the truck and trailer we were given the same treatment and that they knew nothing of the $207.00 refund and that we needed to deal with corporate again vs them calling corporate on our behalf and handling it. When I called corporate she advised they would need to investigate wether we were due a refund in-spite of it being documented by corporate and we got a text from them two days earlier saying we were due a $207.00 refund. It really felt like bait & switch and if corporate is making these deals they should be communicating with their franchises and the franchise locations should be providing better customer service and looking into things vs you are on your own to deal with corporate. Customers be aware if they offer you a deal to transport one of their pieces of equipment, I would not recommend you do it. It cost us extra money in gas to transport their trailer but also much more difficult making your 15 foot moving truck more like 30 foot which is virtually impossible to back up at any point. This trip took us four hours longer with the trailer attached since top speed with trailer is only 55 mph

Rating:

3.0

The staff has the opportunity to be more professional with customers

Rating:

2.0

Late opening even though I had a pick up time of 8:00 a.m. we got there at 8:45. Didn't get into a truck until about 11:30. At first they said they didn't have any. We reserved this truck 3 weeks .

Rating:

5.0

Everyone was really nice. It seemed like a really high stress environment.

Rating:

2.0

The management at this location is inept. They had one person working at open on a Saturday. There were 10 people in line and the trucks had not been checked in from drop off the day previous. I had to wait 30 minutes even though I did the online check in. This location needs a complete overhaul.

Rating:

3.0

Pave the lot so it isn’t muddy

Rating:

1.0

I was overcharged and despite multiple assurances it's not fixed

Rating:

5.0

Perfect, easy, accommodating!

Rating:

4.0

Thanks but the gas hand on the truck was not correct by the mileage but overall thanks

Rating:

1.0

This Location Is Bullshitt and Over Charged me when I should’ve just kept the truck a whole another day Like I really am going to call corporate office and Try to get it resolved..😡😠😤

Rating:

4.0

Truck had very worn tires. Added to stress

Rating:

3.0

The location is very confusing. No sign showing where to check in except for a hand written note on the 3rd door we went to. The lady checking us in was eating a burrito and chips for breakfast while checking us in and on her personal phone. We rented the truck for 12 hours and you could not check out the truck until they opened at 9am. We were not informed we would be charged a late fee if we did not return the truck during normal business hours which were 9am til 5pm. I am not sure how that is 12 hours. We rush and showup and 5:01 on the lot to return the truck and there is no sign anyone had been there for a while other than the homeless people on the lot next to one of the trucks. I do not mind paying for the rental rate and the mileage which I agreed to but the late fee is what has turned me against Uhaul and will share this experience with anyone who ask and all my contacts.

Rating:

1.0

The price is outrageous they charge whatever they want close that white creek location down asap

Rating:

5.0

Keep doing what you do! 👍🏻

Rating:

3.0

Hard to fund this location

Rating:

4.0

Sometimes I scan my ID, sometimes y'all do. I would prefer that y'all do the paperwork yourselves on your own computers or phones and internet. At least have everyone do the same

Rating:

2.0

The lot is dirt and with recent snow and rain, there were a lot of potholes to maneuver around in both my personal vehicle as well as the rental equipment. The gentlemen who assisted me was very cordial and professional.

Rating:

5.0

We were late getting there and it was very busy. But the CSR was was GREAT!!! I'M SORRY I CAN'T RECALL HIS NAME..slim white guy Great attitude. VERY proficient, polite and professional. If I need to use Uhaul again I'm going back to HIM ...White Creeks Pike, Nashville TN

Rating:

4.0

Had trouble finding the office but everything else was great!

Rating:

1.0

Whites Creek Pk Nashville. Needs some clear signage and directions. Parking lot is a mess. The app is super slow and would not let me upload pictures. Had to call customer service at pickup and wasted a lot of time. I’ll NEVER rent from here again. I would have been better off renting a garbage truck

Rating:

5.0

None, The staff was very professional and concerned to get us on our way as quickly as they could. They worked with us until we got our truck. Everything went well and the truck exceeded our expectations it was very clean, the truck handling and ride was outstanding. Great equipment. I continuously explained to my fiance about the handling and the ride of the U-Haul equipment. Thank You.

Rating:

5.0

Brandon was super helpful and super kind!!! Thanks, Brandon!

Rating:

3.0

Keep up the good work

Rating:

5.0

Outstanding customer service easy retail and return process.

Rating:

1.0

Have the branch manager call me, like I was told.

Rating:

2.0

We were told to drive the equipment down a steep drop to a sidewalk and over a curb to leave since it was blocked in by another truck. The equipment had a different license plate than the paperwork originally said. I think this was corrected, but only after I had verified photos of the wrong equipment. It was just a weird experience.

Rating:

5.0

Had a great experience. Friendly and kind people running things when I stopped in to pick up my truck. Truck was clean and ran well without any issues. Drop off after hours was also very easy and simple to complete on my phone in just a few minutes. Will definitely recommend this location to others. Thanks again!!

Rating:

5.0

They helped me thank yall so much

Rating:

2.0

When we arrived, the life was only one employee. He motioned for us to stay back as he looked around for a key hidden outside. When he opened (late), the garage was ice cold and he was sealing through a heavy scarf making him hard to understand. He was unable to input our information into the computer and had to call his supervisor. After logging in he was able to add a second person to our record. Check in took over 20 minutes. After that very thing went smoothly. Equipment was fine, but training needs to be improved.

Rating:

3.0

The location was great- the business itself was not near as nice and inviting as usual locations. But, they did have lots of inventory and their location was great.

Rating:

5.0

Excellent

Rating:

3.0

Had to wait a long time for service. According to my daughter, she smelled weed.

Rating:

2.0

Y'all charged my credit card over 125 for a 19 dollar truck rental. Still have not received my receipt for charges but y'all charged my card. It’s cool because I will never rent from y'all again. Not good not knowing what I was charged for. I’m pissed and should dispute it. For all I know yall just charging me whatever!

Rating:

2.0

The Uhaul truck was given to us with a check engine light on and what we later found out was a broken passenger mirror that would not stay in place as it was internally cracked. We were driving this truck from Nashville, TN to Steamboat, CO, and added 2 full more days to our trip then planned to try to correct these issues due to safety. We had called roadside and customer services multiple times each day and had to stop in Kansas City and in Denver, CO overnight in an attempt to seek assistance from Uhaul to correct these issues. The mirror was not able to be fixed and due to the holidays and weekend, the parts store was not open so we either had to get an entirely new truck or drive over the Colorado Rockies with a broken mirror - roadside assistance jerry-rigged the mirror so that we could somewhat see and it wouldn't move out of place and cleared the engine light however the engine light came back shortly after. We had to pay high prices for hotels that were not planned due to this and it was Thanksgiving weekend so rates were higher. I've always had great experiences with Uhaul but this experience for a cross-country move was below average. It's been about a week since the Customer Action File was created and Uhaul has still not reached out and instead keep saying to wait additional days to hear form them.

Rating:

2.0

Parking lot is muddy. Attendant had to work out of her car and complete the reservation on her phone. No office setup. The truck had mud all inside. Blankets were all over the place inside the back of the truck and completly soaked from previous user or rain and the truck leaking down the front, left corner. Upon return, the only option to keep from getting charged for these issues, was to check myself in after explaining the condition of the truck upon arrival for pickup and drop off.

Rating:

1.0

First I would put a sign on the outside of the door that there is a step going down. Second the employees were far too involved on their phones and with each other to really bother assisting us.

Rating:

5.0

Great experience, will use you again.

Rating:

3.0

I was overcharged

Rating:

1.0

Clean the actual inside of the trailer. Inside was not swept, had razor blades, and it came with a flat tire.

Rating:

4.0

Outside signage as to where the office is would be helpful.

Rating:

3.0

Signage for how to access the facility is non-existent. Once inside, employees were openly arguing about who was going to be responsible for hooking up the trailer.

Rating:

4.0

Not really interested in looking at the the truck when I dropped it off. A receipt would have been nice. Very convenient location.

Rating:

4.0

Signage where to go.