Comentarios del cliente para U-Haul Moving & Storage of East Alton

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of East Alton

Grado total:

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Vernon C.
Grado:

Very efficient

Richard M.
Grado:

El cliente no dejó un comentario.

Donna M. | Overall Experience |
Grado:

El cliente no dejó un comentario.

Sandy H.
Grado:

El cliente no dejó un comentario.

Shane J.
Grado:

El cliente no dejó un comentario.

Chad M.
Grado:

Quick and easy got a dolly wax in and out in no time !! Great job East Alton location !!

Jeff L.
Grado:

Nothing it's all good

Johnny G.
Grado:

Picking up was easy, the gentleman at that assisted us upon pick up was helpful and constructive with loading challenges. Returning the equipment even easier, the young lady that assisted us was fast and efficient. Squared us out and had us on our way in no time. I will return here for any future moving needs.

michael B.
Grado:

Good fast service and professional employees

ken W.
Grado:

El cliente no dejó un comentario.

Chandra R.
Grado:

Staff were very helpful and friendly

James J.
Grado:

El cliente no dejó un comentario.

Tiffany H. | Overall Experience |
Grado:

They put additional locks on every unit so if you wanted in your unit you had to go to the office and get a key .It's supposed to be 24hr accesses. They close at 8.If you come after 8 you can't get in

Brandy S. | Overall Experience |
Grado:

Awesome

Lee T.
Grado:

I’ve only used U-Haul at this location and it’s always been a good experience. But this time having to use my own phone to take pictures and scan information that U-Haul requires was an inconvenience. If I have to move my daughter again I may shop around for a company that doesn’t make you do this.

Peggy H.
Grado:

El cliente no dejó un comentario.

William W.
Grado:

El cliente no dejó un comentario.

Chad G.
Grado:

El cliente no dejó un comentario.

makala B.
Grado:

El cliente no dejó un comentario.

David W.
Grado:

The people were nice and friendly.

jaime R.
Grado:

I originally ordered a pick up truck but the guy I spoke with recommended a van instead because of weather. I'm very happy he recommended the van because the piece of furniture I had to move was a lot taller than I expected. It fit perfectly in the van. Thank you very much!

Jay S.
Grado:

El cliente no dejó un comentario.

John P.
Grado:

El cliente no dejó un comentario.

Eric W.
Grado:

El cliente no dejó un comentario.

Steven L.
Grado:

next time a customer comes in and needs additional days to unload a trailer don't charge twice the daily local rate for being parked!

Tiffany J.
Grado:

El cliente no dejó un comentario.

Markese S.
Grado:

Was 100% pleased with management (Brittany) very professional.

Natasha M.
Grado:

El cliente no dejó un comentario.

Natasha M.
Grado:

Brandon, the employee was not very friendly. When speaking to him he would give a blank stare, wouldn't really answer questions or talk. To me, he very rude & need training on customer service.

Thomas J.
Grado:

El cliente no dejó un comentario.

Barbara Y.
Grado:

Manager very friendly, helpful and knowledgeable.

Shelia C.
Grado:

El cliente no dejó un comentario.

Lewis R.
Grado:

El cliente no dejó un comentario.

Mark M.
Grado:

El cliente no dejó un comentario.

Barbara Y.
Grado:

Staff was very helpful and pleasant. Also very knowledgeable.

Scott M.
Grado:

Customer service rep had no idea what he was doing , I was charge for additional fuel that I did not use , I brought the truck back on the same fuel lever it left with! I'm not happy at all and will not recommend uhual

Melanie S.
Grado:

Beyond a bad experience with this company and this location! Taking double the amount of money owed out of my bank account immediately yet having to wait to get my money back is absurd! Their customer service lied during numerous calls to them stating it was my Banks fault I hadn't gotten my money back, finally admitting they hadn't released my money back to my account (when I had to go into the actual store) and it's been a week since I returned their truck. The manager I'm guessing at the store had a huge attitude when she finally came out of wherever she was hiding. Smirks and makes jokes at our expense. I will NEVER recommend anyone to use this company especially this location. My entire experience was horrible from the start with miscommunication all over the place. Not a way to run a business and believe me I will be telling everyone. As your manager said to me after mocking that I wasn't going to be getting my money back for a while, Merry Christmas!

Anita M.
Grado:

El cliente no dejó un comentario.

Kimberly P.
Grado:

El cliente no dejó un comentario.

kim P.
Grado:

The manager is very knowledgeable! She had many good suggestions for us in our packing procedures.

Kimberly P.
Grado:

Brittany was very helpful

Bradford J.
Grado:

It would helped to have a second person helping at the desk and answering the phone. It was crowded and several people behind me waiting a substantial amount of time. The woman who waited on me was very friendly and efficient but there is only so much she can do to help everyone AND answer the phone.

Steven P.
Grado:

fast, reasonable, and efficient. Thank you

Alicia D.
Grado:

El cliente no dejó un comentario.

Seth M.
Grado:

El cliente no dejó un comentario.

James R.
Grado:

El cliente no dejó un comentario.

Thomas G.
Grado:

Nothing , they do a great job. Why I keep coming back.

Lee M.
Grado:

El cliente no dejó un comentario.

Charles S.
Grado:

El cliente no dejó un comentario.

Alex V.
Grado:

El cliente no dejó un comentario.

Kyle L.
Grado:

El cliente no dejó un comentario.

David S.
Grado:

El cliente no dejó un comentario.

Thomas O.
Grado:

Very friend people

Martin B.
Grado:

It would be nice if You're employees are more clear and concise on prices, especially when it comes to insurance. Also to double check what size truck I'm getting because I was over charged. I felt treated like I was going through a fast food drive through and of course my order was wrong and charged with an overpayment.

Bijan M.
Grado:

El cliente no dejó un comentario.

Ashley S.
Grado:

El cliente no dejó un comentario.

Craig C.
Grado:

El cliente no dejó un comentario.

Alicia L.
Grado:

El cliente no dejó un comentario.

Christina J.
Grado:

The employee that assisted us in store was not very polite and gave off the feeling that he really did not want to be there. Made us feel as if we were a bother to him. His customer service is the only reason for the less than excellent rating.

Joshua W.
Grado:

Very friendly and helpful staff. Equipment was good. Building a little cluttered

Laura G.
Grado:

El cliente no dejó un comentario.

David B.
Grado:

El cliente no dejó un comentario.

Teresa B.
Grado:

Nothing all was perfect

Eric G.
Grado:

Hire people that know what they are doing and hire more people one guy on sunday with 6 people waiting i waited over 40 minutes to return the truck i rented sad location

Brandon H.
Grado:

Great location with the friendliest employees in town! Can’t beat it!

Dennis K.
Grado:

The entire staff were knowledgeable and ever so helpful. We needed a pickup to move a mattress only a couple of blocks. The equipment was extremely clean, so much so, that we didn’t even have to put a tarp down in the truck bed. We were more than pleased with the employees, the service and the equipment.

Antonia D.
Grado:

Service was excellent

Thomas H.
Grado:

Best manger of a store I’ve seen! I rent them all Over. She went from fixing wires on trailers to fork lift. You have a very good employee you should surround her with more knowledgeable people.

Alan H.
Grado:

El cliente no dejó un comentario.

William H.
Grado:

El cliente no dejó un comentario.

Kenton B.
Grado:

El cliente no dejó un comentario.

Kenneth J.
Grado:

El cliente no dejó un comentario.

Richard A.
Grado:

Both people I dealt with was awesome, thanks.

Ann T.
Grado:

I recently purchased a new house and required a uhaul several times. I went to the East Alton store and the staff went out of their way to accommodate be me and my needs. Thank you, it's rare for people to just be kind with no benefit to them. I would recommend this location to everyone, ask for Brandon. Thank you for all of your help!!

Ryan I.
Grado:

El cliente no dejó un comentario.

David O.
Grado:

No improvement need to improve, it was fine.

Brian F.
Grado:

El cliente no dejó un comentario.

Terry B.
Grado:

it was easy in and out got what I needed same in return

david F.
Grado:

El cliente no dejó un comentario.

Marvin B.
Grado:

El cliente no dejó un comentario.

Miranda M.
Grado:

El cliente no dejó un comentario.

Jason C.
Grado:

I thought the customer service was great. I had reserved a 26-foot truck from one of your competitors 5 days in advance and two hours before I was supposed to pick it up they called to inform me that they did not have my truck and just saw my reservation. So I called numerous other rental companies to no avail and your company helped me out in a very tight pinch. I am very grateful for your service and thought the employees at this location we're absolutely awesome. I did think that the price per mile was a little bit High but due to the circumstances I was very grateful. I will definitely use your company in the future.

Larry L.
Grado:

Employees who worked on Thursday at time of reservation were unprofessional during the time I was in the building. The young woman who worked on Friday morning behaved as though she was overwhelmed, wherein I suspect she was since was working alone. The man who checked me back when returning the truck was the most professional & friendliest of all of the workers I met at that location during my U Haul experience. The truck equipment worked well, & for that I was appreciative.

Shannon M.
Grado:

El cliente no dejó un comentario.

John C.
Grado:

El cliente no dejó un comentario.

Juan M.
Grado:

the staff are awesome

Karl K.
Grado:

Have more car dollies..

Terry D.
Grado:

Brittany was very friendly, helpful and courteous. We will use them again and tell all of our friends and family.

Rachel W.
Grado:

El cliente no dejó un comentario.

David M.
Grado:

El cliente no dejó un comentario.

Mitchell V.
Grado:

Nothing, everything was excellent..

Brad C.
Grado:

Brittany and team are awesome. They are efficient and knowledgeable.

Richard Lee G.
Grado:

El cliente no dejó un comentario.

Linda B.
Grado:

El cliente no dejó un comentario.

Heather G.
Grado:

The computer was acting up and it took 40 minutes to get the truck. It seemed to be an issue at multiple sites so i didn’t ding this location too hard for it. There needs to be a paper backup system for issues like this. UHaul managed to rent trucks for many years without computers.

Michael V.
Grado:

You have the storage containers with a ramp attached , why don't you change the bumpers & rent the same ramp for your cargo trailers . You could have an extra charge , like your hand dollies . People that rent the trailers are asked if they need a dollies , but how do I get it in the trailer ?? A great money maker , & back saver , plus less wear on your equiptment !

James K.
Grado:

Do not know

James J.
Grado:

El cliente no dejó un comentario.

Maurice H.
Grado:

El cliente no dejó un comentario.

Sean B.
Grado:

Find away to get your trucks better gas mileage

Roy D. | Overall Experience |
Grado:

Very great to deal with staff that helps out those in need or in circumstances beyond their own control.

Ricky O.
Grado:

El cliente no dejó un comentario.

Don L.
Grado:

El cliente no dejó un comentario.

Josh O.
Grado:

Service was exclent but pre loading the chains on the trailer bad idea

lacey j. | Overall Experience |
Grado:

SO MANY issues during my time there, but when I moved everything out I went in and told them I needed to close out the account. Then a week later I get a call saying my bill is due.

Terry A. | Overall Experience |
Grado:

Brittany, the manager, is very helpful and kind. I recommend her store in particular to anyone looking for U-haul type services.

Cindy B. | Overall Experience |
Grado:

Staff was above being kind and helpful.

Jo G. | First Impressions |
Grado:

Very friendly and informational!!

Scott M. | First Impressions |
Grado:

GM Brittany Richey and TJ did an outstanding job. Another location didn't have unit close to unloading area.They provided a unit more to my needs and TJ even help me unload a couple of large items. A+

JENEPHER J. | Overall Experience |
Grado:

Thank you for all your help

Karen A. | Overall Experience |
Grado:

THE BLUE LOCK SITUATION WAS A NIGHTMARE. COULD ONLY COME LATE AT NIGHT- WAS NOT EXPLAINED IN THE BEGINING ABOUT IT. THEN TOLD HAD TO PAY EXTRA TO NOT HAVE BLUE LOCK BUT THEY KEPT PUTTING IT ON ANYWAY

CAROLYN S. | Overall Experience |
Grado:

Great facility; the staff were nice and helpful

Shamika J. | First Impressions |
Grado:

The staff is extremely helpful and efficient. They actually answer the phones which was a great plus to me.

Consuella G. | Overall Experience |
Grado:

The staff was amazing and I couldn't have asked for better service! They were so understanding and compassionate as my circumstances for needing the facility was a tough situation. Awesome job guys!

Theresa W. | First Impressions |
Grado:

Nice helpful

Bryan C. | Overall Experience |
Grado:

Everyone was always very friendly. The storage units are clean and well maintained. I appreciate that.

chris m. | First Impressions |
Grado:

Was excellent and worked with us!!!

Robert F. | Overall Experience |
Grado:

Everyone here was friendly and helpful.

Brenda E. | Overall Experience |
Grado:

All the staff were friendly and professional.

Lynden S. | Reservación |
Grado:

Great service at the East Alton facility. Everyone so helpful. And so clean. Thank you all.

Joe W. | Overall Experience |
Grado:

No comments

Kent M. | Overall Experience |
Grado:

Every time I needed to get in my storage had to wait for your key,inconvenient

Terry M. | Overall Experience |
Grado:

Great staff. Very efficient and helpful.

RICHARD F. | Overall Experience |
Grado:

Told I have to wait 20 minutes to obtain access to climate control area. Handed me the keys to open myself. I declined did not want responsibility for keys. Clerk waited on others making me wait.

shawanda m. | Overall Experience |
Grado:

I've been using uhaul for yrs the same location they take care of all my needs

Kent M. | Reservación |
Grado:

Employees and service were friendly and professional

victoria m. | Overall Experience |
Grado:

Next time i need a storage unit i will come back to U-Haul.

michael h. | Overall Experience |
Grado:

We have been using this U-Haul location for 6+ years. They have always been friendly and helpful. Ian and his team do a great job!

DANIEL L. | Overall Experience |
Grado:

We looked all around town for a place this good. Then we looked across the river and there it was.

No reviews have been submitted for this location.

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