Customer Reviews for U-Haul Moving & Storage of E Fort Worth at 820 & I-30

Rating:

5.0

Everyone was nice. It was easy to rent the vehicle

Rating:

3.0

Customer service was good, and friendly

Rating:

3.0

Didnt have what i needed but i got something else they could have Cup the price becouse they only have 1 on the lot

Rating:

1.0

The truck was a gas hog, and it seems to have a very bad driving. Also, Oscar seemed very uptight and had an attitude which did not seem friendly at all. The other two African Americans were a lot nicer, Oscar seemed like a drama queen with all honesty and it is not comfortable to deal with someone with his attitude. Finally, I rented many uHaul but this truck seems to have an engine issue is it was extremely loud and shaky. The car did not seem safe to drive

Rating:

3.0

Your pricing is absolutely insane compared to other storage facilities, and the access hours are terrible. Also, an alarm shouldn’t go off every time I unlock my unit.

Rating:

5.0

Walk me thru with your app for vehicle inspection.

Rating:

5.0

Excellent service

Rating:

5.0

The people are great and the place is always clean

Rating:

1.0

I indicated I would be dropping the equipment off ten miles away from the pick up location near my apartment and was charged an extra 120 plus dollars anyway. Thinking of avoiding uhaul in the future including my personal storage needs. I clearly stated in my online pick-up location where I would be making the drop off and was still charged extra. As well as the truck only having 30 miles worth of gas when I picked it up as if I were supposed to leave it with enough fuel for the next user or face more penalties. I have been spending money with you people for years. I can't understand why you would go so far and beyond to screw me over after I have consistently paid you for services over the years. No incentives, no renters discounts just penalties and a lack of understanding.

Rating:

1.0

Make sure you document everything. I put gas back in uhaul truck a whole 10 dollars since only drove 12 miles which was under the original 20 that was said and app wouldn't let me do a return. This for a grand total of 232 plus 61 for gas even though I gased it back up. Now I have to sleep in my car for few days thank you uhaul. Single mom got robbed. Smh

Rating:

5.0

Always professional, clean and timely!!! Customer service is great!!

Rating:

5.0

All great.

Rating:

4.0

I didn't get any money 🤑 back it was $39. I didn't know if I was to get anything back or not

Rating:

4.0

The tie down straps need to be replaced. Strap fell off during transport.

Rating:

5.0

The staff is very friendly, English is my second language and the lady give me all the introduction very clearly and respectful.

Rating:

4.0

Friendly staff

Rating:

5.0

Love the dude that works outside and is there every day. He is an ace and so is the general manager. This is the best U-Haul ever. And I’m grateful to the gentleman outside. He is always spot on!

Rating:

5.0

Keep up the great work

Rating:

4.0

Unfortunately extra storage fees were not clear or included in the original quote, that surprise was disappointing. Other than that everything else was great.

Rating:

5.0

No changes needed

Rating:

5.0

The staff at this location are wonderful. Our nonprofit organization rents trucks on a regular basis and we prefer to walk in and do business with the team at this location rather than do the mobile pick up. ***The only recommendation we have; DISCOUNT pricing for nonprofits!

Rating:

5.0

It was disappointing to learn that there is neither a senior nor veteran discount offered at this location. Otherwise, everything went well.

Rating:

5.0

David was extremely helpful!!

Rating:

5.0

The young lady and man was so nice to help me schedule and pickup truck. Awesome customer service.

Rating:

3.0

We booked a trailer rental online and received a confirmation. At 5:00pm the night before our morning reservation, we received a call that we needed to move to a different U-Haul pickup location. We ultimately agreed to a later pickup time. I picked up the trailer and discovered you had several trailers available on your lot?!? Something isnt working with your inventory management and customers are being inconvenienced with minimal notice!!

Rating:

3.0

I placed a cc on file When my wife picked up the truck she had to use her debit card I was not happy

Rating:

5.0

Everything was good

Rating:

5.0

Not a thing

Rating:

5.0

Truck needs lots of work. Steering is not what it should be, didn’t feel safe driving it. Truck body and box is dented all over. It’s obvious that this vehicle is well used and abused.

Rating:

5.0

Highly recommended.

Rating:

5.0

The young lady that helped me Saturday, Keondra(please forgive the spelling) who helped me Tuesday , David Wiley whole staff were super helpful and informative! Thank you all!

Rating:

5.0

My experience with uHaul has been beyond expectations. Thank you for the safe care of multi generational family belongings. The front desk treatment was always courteous and helpful. The access to staff and unit was typically convenient. I will continue to recommend your services to others.

Rating:

3.0

After making an online reservation for a truck and storage space, a lady there, first told me that I didn’t have a vehicle reserved in the system. When I finally pulled up to reservation in my email, she finally decided to give me a vehicle. After finally getting the vehicle taken care of, I then asked her what about the storage space; she then stated that I definitely didn’t have a storage space. I then asked the manager to please take a look at my online reservation, and he then told her that “yes I not only have a reservation, but I already paid, and the unit # is Olson in the email”. I have no idea why I was receiving such poor customer service, and what appeared to be a persistent problem of not wanting to provide service. I just wrote it off as, maybe she is new; but when I returned to purchase the required round lock needed to secure the storage space, I then realized a complete difference in service between customers who appeared to share the same Race and Ethnicity as her. Needless to say, but I am of a different race. I have been using U-haul for over 23 years, and I’ve only received 100% exceptional service, with this being the first negative experience. I won’t put her name, but I did pick up the truck on Saturday, 24 February 2024, between 4-5 PM. Everyone else at the location, were super.

Rating:

3.0

After making an online reservation for a truck and storage space, a lady there, first told me that I didn’t have a vehicle reserved in the system. When I finally pulled up to reservation in my email, she finally decided to give me a vehicle. After finally getting the vehicle taken care of, I then asked her what about the storage space; she then stated that I definitely didn’t have a storage space. I then asked the manager to please take a look at my online reservation, and he then told her that “yes I not only have a reservation, but I already paid, and the unit # is Olson in the email”. I have no idea why I was receiving such poor customer service, and what appeared to be a persistent problem of not wanting to provide service. I just wrote it off as, maybe she is new; but when I returned to purchase the required round lock needed to secure the storage space, I then realized a complete difference in service between customers who appeared to share the same Race and Ethnicity as her. Needless to say, but I am of a different race. I have been using U-haul for over 23 years, and I’ve only received 100% exceptional service, with this being the first negative experience. I won’t put her name, but I did pick up the truck on Saturday, 24 February 2024, between 4-5 PM. Everyone else at the location, were super.

Rating:

5.0

Only bad thing is when it rained the lower level had water all down the hallways

Rating:

5.0

No need for improvement at the time because everything was great

Rating:

5.0

Beautiful team of employees!! Kind and very helpful.

Rating:

4.0

It's funny how your question are only to Reflect to the basic not the Obvious of your company as a whole. A customer that's being there for 10 to 20 or maybe 30 yrs, should get a little Incentive for being a loyal customer, but instead 🤔 just keep getting letters of hike increase. I quess that's your way of running a business n if u read it right "WE THE Consumers ARE THE 1 KEEPING YOUR COMPANY IN BUSINESS. It would be nice to RETURN the favor ONCE n a while... A Bonus KEEP THE Elevate and air condition working. Thank you a long time Patron

Rating:

4.0

Faster checkout time at time of pick-up. Only had one person at the checkout counter. Waited ~20 minutes.

Rating:

5.0

Really nothing I can think of everything was spot on

Rating:

5.0

The staff was very helpful.

Rating:

4.0

Everything was great

Rating:

3.0

I talked to multiple customer service agents about my payment method being changed and the charges kept occurring on the original card. I also changed it on the app. With a tight moving budget this made my experience extremely stressful. The customer service rep that reached out to me after I made a formal complaint was not helpful. She only offered to refund and recharge my new card after it was too late. Our UBoxes were also two days late and I was not notified of the reason for this. Overall communication was poor and I expected so much more from such a reputable company. I would appreciate a refund of some sort for the difficulty this caused and the time I spent trying to fix it.

Rating:

4.0

Wished had known where gas station was located. Also, larger sign to find location. Hard to see when it was so dark but found it and had to figure out where to go to locate slot for key.

Rating:

5.0

Always a good spot. First time using the after hours drop off system - worked great. Thank you.

Rating:

5.0

Nothing at all and the night shift employee she was spectacular and had the best customer service 😁

Rating:

3.0

I was not told about future charges when I first signed up for u-boxes. After multiple times of asking specifics of any fees for drop off on my end date and anything else I should know. I was not only surprised by two separate charges, one for a second month of storage which I only used for one month. But additionally charged for the dropping off of the storage units on my final day of use. There should be better communication and documentation of these future charges. I specifically asked if this included my 5 weeks and the end drop off. Then! When I booked my delivery of the boxes for my final day was told I would be charged $120 (another hidden fee) and was not charged that but instead $210! After having to call did finally get refunded the $90. On top of this I was told I could schedule my delivery the day before but when I got that call, was told 8-11am only no changes. I was hoping for just after 12pm so I could work that morning, but no wiggle room or changes were able to be made. So I miss work and then at 10:45am called since no one had delivered yet… they showed up at 12:15. So not only charged unexpectedly several times but lost money from work for no reason. To say I’m disappointed is an understatement. I’d rather pay more money to a company in the future who is completely communicative about their contracts. Never again.

Rating:

5.0

The operation moved great, and would not change anything. Thanks

Rating:

5.0

Oscar is the best. Period.

Rating:

5.0

Rep at counter was a+. Fast courteous and knowledgeable. Truck great condition. Return was easy. We got job done. Your rep at counter is a treasure.

Rating:

2.0

Do not change equipment on customer at the last minute.

Rating:

4.0

I should not have been charged for the Dolly it was broke when i got to the house

Rating:

1.0

Everyone was very friendly and helpful. This was my first time. I kept going back in office because I'm not computer savy. No one was rude. They all were very willing to help. One lady stayed until i got the van checked back in. I think she knew I was gonna need help with my return. I greatly appreciated that.

Rating:

5.0

Great place to put my stuff if I have anything that I need to put in storage storage safe and friendly and convenient for me

Rating:

3.0

Better training for the people that serve the public. The lady that helped us was polite and professional but had to have help completing steps for registration even though we had a reservation.

Rating:

5.0

Staff was courteous and always responsive to all our needs.

Rating:

5.0

The staff were helpful and efficient. Oscar even helped me put my boxes into my car.

Rating:

5.0

Great customer service, love the woman who took care of me!

Rating:

5.0

Keep up the great work.

Rating:

5.0

Mr. Willie goes above and beyond for the customers and the employees in the office are always polite and courteous.

Rating:

5.0

The staff were very friendly and helpful!

Rating:

2.0

As a storage it is great. But the premises has homeless people on drugs creeping around and it's frightening

Rating:

1.0

I moved out on the 14 and couldn’t send pictures the online system didn’t work and no one answered the phone and then they sent a that a payment was pending and I was already gone on the 14 of Oct I have pictures

Rating:

3.0

Staff gets two thumbs down...... Very disrespectful!!

Rating:

5.0

Thanks For Everything

Rating:

5.0

Service agent I think her name is Chakevia was very helpful and always smiling great customer service.

Rating:

4.0

Shouldn’t have to pay full month for 1 day I don’t believe I should have to pay 1day prorated thx y’all have been great thanks. EBR3

Rating:

2.0

The elevator never works which is a major problem if your storage is not at the first floor level the storage area hallways are always dirty & the staff is not so friendly never coming back to this facility

Rating:

5.0

Everyone was always nice my only issue was sometimes it was hard to reach someone from this uhaul be it was often put to customer service.

Rating:

5.0

Best storage facility I have ever used by far. Facility clean, neat, smells great! Clean restroom! Warm, friendly, professional staff, clean, safe and secure storage unit. Stand and take a bow! Excellent! Facility and customer service skills excellent and could serve as a model for others to emulate! Thank you for your service!! Well done!!

Rating:

3.0

Expensive

Rating:

3.0

If the elevator worked all the time it would have improved my experience. I actually moved out on 4/29/23, but the elevator was broken and I couldn’t move my refrigerator. Uhaul finally fixed the elevator and delivered my refrigerator on 7/24/23. I am requesting a check for the two months I’ve been without my appliance equal to what I paid each month for my storage unit.

Rating:

5.0

The manager was very nice and professional also helpful broke everything down so we understand exactly what was going on. If she wasn’t the she should be.

Rating:

5.0

The black front desk clerk was very professional and courteous. She knew her work very well although the computer system was slow and interrupted her possessing the paper work. She made the process durable.

Rating:

5.0

I think the staff was very professional.and the greetings you and with the smile it's made my day better made me feel welcome.Thank You The elevator needs to be work it when out and my storage unit is on the 2nd floor and we had sofa love seat and other things but we pray about it and we made it through it overall my day was great Thank you so much.

Rating:

5.0

Davis is a great manager and staff are excellent!

Rating:

5.0

This location has always had extremely friendly and helpful staff. They continue to be great and I will recommend them to anyone who needs a rental space or a truck.

Rating:

1.0

This was the worst experience of my life! You held our belongings hostage due to a broken elevator for months. We had appliances and heavy furniture stored that could not be brought down the stairs. When we called you, you promised not to charge us for the time the elevators were down. We had automatic payments set up and you charged us every month. Your staff at the desk were downright rude in refusing to give us any information as to when we could expect repairs to be made. Also when we did get to move out, we were charged a full month rental because we moved out one day after payment was drawn from out automatic payment plan. We ended up having to buy a new washer and dryer since we couldn't get ours out and the laundromat was costing us a fortune!

Rating:

1.0

I paid for 24 hour access and was not able to get in at night for last 2 years. Found out door has not been working for months maybe longer. Employs were laughing at me and told me leave door ajar to get in . Have more complaints but not enough patience to list them all .

Rating:

2.0

Phone at facility not answered-said they were too busy when finally responded. Elevator broken for a long time. could not talke to a person-just kept getting choices for things I did not need or want. Need to have Customer Service actually available.

Rating:

1.0

It's roaches all in that storage place It's not clean

Rating:

4.0

The only problem I had is the elevator always seemed to be broken. The owner and manager did have an employee help me get things down stairs.

Rating:

5.0

Have used uhaul for all my moving needs over the past year. With so many choices I always choose Uhaul.

Rating:

5.0

Great experience with U-Haul

Rating:

5.0

This was a nice facility to use. Clean & well lit. They had extended hours to access the facility and a warning/alarm system for the facility, as well. Their prices were better than some surrounding places. I would use them again if the need arises.

Rating:

5.0

Elevator broken for 3 months. No telling how long it was broken before I got there and it was still broken when I moved out

Rating:

5.0

But the increase was unexpected and unnecessary.

Rating:

5.0

To be real that’s the best staff and customer service I’ve ever had and I’ve had some things happen up there like me losing my keys to missing a payment and they helped out each time like calling me making sure I knew I was late to making sure I had the resources to get my lock off. Line was never too long they got people in and out it’s always clean man I could keep typing but just know they have a great thing going up there and I hate writing reviews good or bad but I had to stop and write something.

Rating:

4.0

The store rep told me if I reserved a unit online the first month would be free. This turned out not to be true.

Rating:

2.0

Elevators were always broke, very inconvenient for customers with 2nd floor units. Bugs

Rating:

2.0

During Covid my card on file was charged because your staff put in the wrong unit number and I had to wait days for a reimbursement the day I was released from the hospital and couldn't afford to get my medicine the manager showed no empathy, find a better system when charging credit cards on file. Left a very bad sour taste in my mouth and I doubt I will use your company again

Rating:

5.0

Staff and General manager were very helpful and made sure I had everything I need.

Rating:

3.0

The elevator was often broken and Becomes difficult to take things to or remove things from the storage. We were not told about the back door until our last 3 months.

Rating:

5.0

Excellent service from the staff

Rating:

5.0

Thanks so much for the services! Keep up the great job!

Rating:

2.0

I rented from Uhaul for fourteen years. Three years later I'm back renting This is my second time renting a storage from UhauI. I have one complaint the elevators were not working. I couldn't rent until November because the elevators were down. When I brought boxes to put in the storage in early part of January the elevator was down. I just decided to go somewhere else because if I can't access my storage because the elevator is always down. I had to walk up the stairs with my cane to retrieve my lock.

Rating:

5.0

Every encounter I had at this location with every staff member was surprisingly helpful. The facilities are extremely well kept and the loading area is well positioned. My stuff came out of there just like I left it.

Rating:

5.0

Thank you guys for all your help. I appreciate you guys working with me when time were rough knowing I was 300+ miles away. I would definitely recommend this Uhaul location to anyone who needs your services. Thanks a Million

Rating:

4.0

I would have given 5 stars, but your elevator has not worked the entire time I have rented, so I would not recommend a friend use unless it’s on the 1st floor

Rating:

5.0

U-Haul has helped me a great deal,I have unable to work and pay my bills..but they have helped me out..I know my things are safe until I can get some money together..these has been some difficult time for a lot of people..I am really thankful for the U-Haul team.

Rating:

5.0

Sorry I did not get to you my nephew lost his best friend Thursday he help me Wednesday I did not get back I ran out of bus fare and I want to you and your staff for everything God blessing to you all Thanks.

Rating:

2.0

Eight year customer. I experienced a few bad attitude associates over those years. There were also a few exemplary associates. My last few months experience was the worst ever! I will do all that I can, not to use u-haul again, and I will not recommend them to anyone.

Rating:

5.0

Very positive experience with this facility. They are always busy but had time for all my needs and questions in a positive and friendly manner. Will definitely be my first choice next time I need storage. Thank you!

Rating:

4.0

The Elevator needs to work. I was told that it’s been out for the last 2 months. That’s unacceptable. Besides that’s I was satisfied.

Rating:

5.0

Manager helpful and Regional Sales Manager excellent service at customer oriented.

Rating:

5.0

Customer service at this U-Haul location is top notch. David Wiley ran a smooth operation. He was a professional manager who was also knowledgeable, helpful, and always willing to assist inside the office, inside the units, as well as driving rental vehicles up to customers. Chastity was also an incredible employee who was equally knowledgeable and went out of her way to make sure she provided answers to your questions, assisted when locks were difficult to open, and overall made doing business at this location a pleasant experience. The only issue is that the elevator seemed to be inoperable most times, which is an inconvenience. Efforts should be made to either replace the elevator or add another one because using stairs to move furniture is a hassle.

Rating:

5.0

Great

Rating:

5.0

Great location. Everything is clean and feel safe storing my belongings here during a move. Staff was amazing. The young lady who helped me provided an excellent customer experience.

Rating:

5.0

N/A

Rating:

5.0

My overall experience was not bad, but I would not recommend it because of the price. The storage rental is too expensive. That is why I moved out.

Rating:

5.0

We have used this location for years. Always helpful and great customer service. No complaints.

Rating:

5.0

David Wiley and Logan were a HUGE help!

Rating:

4.0

I felt my belongings were secured and that I was safe while I was there and over a course of 2 1/2 years I was there a lot. It was always clean both the grounds and the facility. However, my only take away is that the elevator was often broken, but even then I was offered assistance while having to use the stairs.

Rating:

5.0

Great &Trusting

Rating:

1.0

No lock, poor communication, elevator was not working.

Rating:

5.0

Thank you to the lady at the desk who went above and beyond in helping me check in and understanding your service better. We greatly appreciate you.

Rating:

4.0

It was frustrating that the elevator was not working on two days that I went by.

Rating:

2.0

I went to take advantage of my month free of storage that came with a truck rental. My item did not fit in the hallways getting to the unit they gave me so I decided to cancel my account. The front desk did it but then a month later I was charged $170 for a storage unit I had never even opened. I tried multiple times to get ahold of them but nothing worked. I finally got it canceled and had to ask for a confirmation email to make sure they actually did it. It just seemed like their employees weren’t very capable.

Rating:

4.0

Best manager here at this location.

Rating:

1.0

It was not climate controlled, friend had heat exhaustion trying to help move things out

Rating:

4.0

Elevator malfunction often

Rating:

3.0

I rented a storage on 6/11 6/13 they move me out out on the 6/17 uhaul move me back in still waiting on my free mo

Rating:

4.0

I deal with David he was very helpful to me and very professional.

Rating:

4.0

I have rented a storage room for 3 years. The staff at this location was always friendly. Even when the basement flooded, the team boxed up my damage boxes with new Uhaul boxes and cleaned the unit. The price of the unit remained over the three years remained cost effective. Extremely happy with the service.

Rating:

5.0

Besides the fact that the elevator was broke the day I moved out of my second floor storage, I never had a problem with this U-Haul company the staff are very cordial. And the cute manager works with you. I was very well taken care of I didn't have a problem with anything I recommend this place too many people!

Rating:

5.0

El único problema es que el elevador de el lugar no funcionaba al cual para subir mis cosas fue algo complicado subir mis pertenencias

Rating:

5.0

They forgot to activate one of the cards to access the unit stood on hold for 2hrs finally got the gm to call us back and we were able to do what we needed

Rating:

5.0

The men that helped me were very nice and explained everything thoroughly. While there one of the men helped a pregnant woman take her boxes to her car.

Rating:

5.0

Helpful staff and clean facility.

Rating:

5.0

Excellent customer, friendly staff, very helpful and patient. I will most definitely refer my family and friends.

Rating:

5.0

Good people

Rating:

5.0

I ben with uhaul for over 10 years in and out

Rating:

5.0

Staff was great friendly, professional

Rating:

5.0

Representative at the John T White location was professional helpful and polite as well as thoughtful

Rating:

3.0

I having the hardest time with you online login. I can never sign in. When I'm transferred to customer service the wait is so horribly long I hang up. I wish you had that service where someone from uhaul can call you back when your time in queue popped up.

Rating:

5.0

I have been with uhaul for years, I have never had any problems. Jennifer and the General Manager is amazing. Very professional along with the entire staff

Rating:

5.0

The employees was very friendly and helpful and respectable spectacle thank you so much

Rating:

4.0

There was an issue with follow through of assigning a change of units but the issue was resolved satisfactorily. I have utilized this U-Haul facility for many years and will again.

Rating:

4.0

Tha staff are really professional and helpful. I'm glad that I found them.

Rating:

5.0

Nice friendly Mannerable respectful

Rating:

5.0

need auto storage....do you know a location

Rating:

4.0

Everything was satisfactory to me,

Rating:

5.0

The service was very good and they made it for us to store our things safely and easy. The truck was in good conditions. The staff was excellent. Thank you U- haul yall made my day

Rating:

4.0

I appreciate the helpfulness of the staff and when I was unable to gain access I called the after hours number it the manager fixed it with no problem

Rating:

5.0

Everyone was very helpful and nice

Rating:

5.0

Professional, Knowledgeable and friendly staff. Facilities were clean and well organized. Manager and staff provided outstanding customer service.

Rating:

5.0

Building always clean... great place to keep valuable items!

Rating:

5.0

David manager (may not have the correct name sorry) The entire staff at this location is very good. Always pleasant and helpful. Everyone I came in contact with were smiling, like they enjoyed there work and the team. Thanks for giving me such a great experience during a stressful time.

Rating:

3.0

The facility is clean, but poorly maintained. Despite checking in with my pass card, the alarm went off every time I opened my space. This had been going on for over a week. Yesterday, I became trapped in the elevator for 5-10 minutes. The doors would not open. The emergency call box was not functional. No one responded to my ringing of the bell. The doors finally opened enough for me to get out. When I reported the incident to the office, the staff was unconcerned and unresponsive. Particularly the blond Caucasian woman. She doesn't seem to care about anything. She is the poster child for not being concerned for customer needs. I had to press them into action to at least come out and give the elevator an inspection. The only apology I got was a barely audible "sorry".

Rating:

4.0

The only things I didn't like were: (1) The elevator. It's too slow and can get stuck between floors if the previous person who used it props the door open for too long. (Grrrrrrrr!!!!!), and (2) More waste receptacles would be nice. Major kudos for the courtesy of employees--some of the best I've encountered in any business!

Rating:

5.0

Staff was always helpful and went the extra mile for you.

Rating:

5.0

This is an excellent managed location. I very one is very nice and helpful. This is the he only U-Haul location I use because I’m treated so professionally. This goes to every from the front, men moving trucks, even to the lady in the storage area. Perfect. Again thank you for all you do to make a transition easier. Judee Brown

Rating:

1.0

I rented an inside unit with the Uhaul place located at 1101 E Loop 820 Fort Worth, TX 76120. When it was time for me to move out I hired movers. The movers noticed a smell and water damage as they got into the unit. I went to the manager on duty and he came to take pictures and told me it had to come from the wall or the ceiling. You could see on the pictures that the water had been sitting there underneath my things for a while because the floor was a darker color than the rest of the floor. I was told to file a claim which I did. I didn't get insurance through uhaul because I had insurance through Progressive already and they cover things in storage or home. It made no sense to get double insurance and I had no way of knowing I would be going through such a hassle now that my things are damaged. They were going to try and depreciate my things and give me a cash value. Now they have did a 380° turn and are now stating that it was no leak and that a guy stated I had a washing machine in the unit. There is no way 3 sets of mattresses stacked up on top of each other along the wall was damaged by an empty washing machine that was on the floor in the front of the unit right when you open up the door. All of the hoses were inside the washer and the make matters more interesting, how can a washer soak things that are sitting along walls on top of other things?🤔. So basically, they are telling me that they aren't responsible for any of my things getting molded, wet and coming apart, or Mildew because I had a washing machine in the unit. I lost all my furniture and I just moved here from another state and don't have a job yet. Just got a place to stay and have nothing to sleep on or put me and my son clothes in. I had two full bedroom sets one Full size and one Queen size and one single bed which was a Queen, a mirror, my dining table, and all 6 of my mattresses were damaged and they are denying my claim so that leaves me with nothing. And to top it off, they're making it seem like as if I'm lying and it's my fault my stuff got damaged. Becaue she gone say it's been no other claims involving that unit in the past. Like woman it's a first time for everything. How do water go up walls from the floor if my washing machine caused all the damage? Do Not Rent Here!! All my hard work has been wiped out and I have to start over in this pandemic. How will I get anything when I'm just moving here and have yet to get job placement? I have a son to take care of and they should be ashamed of themselves not caring at all. I know I wouldn't get the full value of my things, but nothing at all, come on now that's wrong. I struggled for everything I got. This isn't right and it's not fair. This is no way to do business especially when my unit was an inside unit. My stuff was a total lost of over $7k but I estimated around $5k because the receipts got wet and they couldn't be made out. You would think they wouldn't want bad publicity but I guess they really don't care about nothing but taking money like other company's.

Rating:

4.0

Staff courteous, professional, informative & provided excellent customer service. Process of setting up storage rental easy & efficient.

Rating:

4.0

Pleasant experience

Rating:

4.0

None at this time

Rating:

3.0

Have used Uhaul over the years several times for local and long distance moves. Had the usual problems with the car hitch, so would suggest better maintenance instead of sending out. At Texas location was advised that THEY made a mistake, and gave me a storage that belonged to someone else. Told me they didn't have any more available units and acted as if that was final. I drove from Maryland, with the 26' truck, and car hitch to add and you telling me I have no place to store my belongings. Unacceptable and only after me advising what needed to happen was I accommodated. Sensitivity training needs to be given for one, and critical thinking skills need to be taught for two. I will be relocating again in a year, but probably won't use Uhaul in the future.

Rating:

5.0

Only problem I had was some times so busy could not get thru on phone. But avoided that by calling middle of night.

Rating:

1.0

Picking up my trailer it wasnt ready had to go to different sote to pick up. Once i arrived i couldnt unload

Rating:

5.0

The staff here at this U-Haul location on East Loop Souh 820 and I-30 in Fort Worth, Tx. Is the best location!!!, the manager Mr. David Willey, he is a great leader for his team, excellent customer service skills and fast and friendly service each and every time I come inside the facility it's such a level of respect and it's very clean and organized, especially with the covid-19 6 feet apart restrictions. So, I definitely recommend anyone who wants great service and a clean unit this is the place to come too. This U-Haul facility automatically is five stars!!!

Rating:

5.0

Friendly and helpful customer service

Rating:

5.0

Tremmel and the staff customer service is very impressive and appreciated. My family's belongings have been stored and secure for over a year.

Rating:

5.0

I love that U-Haul they always have excellent service I use them again and again

Rating:

5.0

Keep up the good work!

Rating:

5.0

Provide helpful and friendly service.

Rating:

5.0

I loved this location. They helped me out to the fullest. They are loving and caring people that work up there and willing to help when you have nowhere else to turn. Would go back and rent thru them again if I had too.

Rating:

5.0

This is a great place to look towards for moving rental and storage. The staff is very courteous and knowledgeable.

Rating:

5.0

Very friendly and helpful to me and my daughter.

Rating:

5.0

N/A

Rating:

4.0

Great customer service

Rating:

5.0

Pleased with the service. Thank you!

Rating:

4.0

Great

Rating:

2.0

Immediately had trouble with my access code that didn't get rectified. Used it initially but upon returning later i was denied access. Staff claimed it was the computer system. Later said it was okay but my access was still denied. It was as if my pincode was changed. I am not pleased. How do I change my code? Staff did not attempt to assist at all.

Rating:

5.0

One of the best Uhaul locations I've been. Very helpful and knowledgeable.

Rating:

1.0