Customer Reviews for U-Haul Moving & Storage of Crosstown

3,410 reviews

3611 S Port   Corpus Christi, TX 78415
(@ Crosstown Expressway)

(361) 855-4434

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(361) 855-4434

3611 S Port
Corpus Christi, TX 78415
(@ Crosstown Expressway)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Fred B. 
Rating:
5.0

The staff at UHAUL on Ayears are always so polite and respectful.

Denise H. 
Rating:
3.0

Took awhile to be greeted upon initial arrival but I assumed that was due to understaffing. Please pay your employees more.

Elizabeth F. 
Rating:
5.0

Customer did not leave a comment.

noemi F. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
3.0

Make sure everyone knows how to adjust a mirror when customer asks and does not have to drive back to find out the first person was being lazy. Woman that helped second time knew exactly what to do. She had no issue helping.

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

Ross E. 
Rating:
5.0

Customer did not leave a comment.

Fred B. 
Rating:
5.0

Customer did not leave a comment.

hurshell M. 
Rating:
5.0

Customer did not leave a comment.

Bertha G. 
Rating:
5.0

In San Antonio the I was robbed by the Alamo moving solutions the owner.. I have texts. Said that he didn't do it and would stop and talk to the very young worker. He stole $220. Out of my wallet I knew how much I had exactly because my daughter helped me count it. And I also gave the owner of the Alamo moving 20 tip and boy 20 tip. So I knew exactly how much money I had no one else came in or out of the apartment or came near the moving truck my purse was on the ironing board in the living area close to the kitchen. My purse was open I had faith no one would stick their hands in my privacy my purse in my wallet. I got off to put gas and all of my money was gone. I called them texted the owner he was the one who was loading the uhaul he was very sweet. He said he was getting off the freeway to talk to the young man and he told me that all my missing money would be returned by him that he would call uhaul to return my loading fee by his company and would cash app me or send me the rest in a check and would keep me updated he said that in 14 of services he had never experienced this issue had him in other words embarrassed and upset I believed him. He said this would be resolved by Saturday today is Sunday I left him texts yesterday received no response. I'm very worried uhaul set me up with this company is this a normal thing to get robbed by the people uhaul recommended to their clients. I'm appalled upset want my money back from the movers I know I'm an easy target because I'm a woman alone my sisters are very upset. I need resolution Alamo moving solutions owner promised id get back what was stolen from me. I can't believe anyone while at work would have the odassity to put his hands inside my purse open my wallet and steal all my money. My children are very upset as well they are 31 and 34 they said this is why u shouldn't have left. The movers in Corpus Christi were a joy. I'm using them again. Speedos movers. Impeccable work. The work Alamo moving solutions did was great as well except for the getting robbed for $220. That was in my wallet after I had given a tip from my heart. Please get back to me. 210-718-3806. With a resolution to this very unsavory problem my heart is broken. I only came to corpus to start over after an awful divorce and my kids are grown and living their own lives married with children I have a heart condition and my sisters will care for me til I pass but this was a terrible experience. God bless please help. 210-718-3806. Cynthia Ann Alemazkour.

Cynthia M.  |  First Impressions 
Rating:
3.0

The trucks transmission was having problems shifting, the truck was shaking so bad it was hard to keep it on the road over 60mph ,the A/C quit blowing when you were driving!

Brad L. 
Rating:
1.0

Feel free to call me to discuss it. 970.759.8565

Marvin W. 
Rating:
5.0

Customer did not leave a comment.

Denise H. 
Rating:
5.0

Perfect with storage ,but everybodyvfrom uhaul doesn't know what the insurance you buy for the trailer that i rented needs to go to school all uhaul employees because i was lied to up in Arizona and texas shame on uhaul forvlieing to people about what the insurance you buy covers and doesn't cover

Don S.  |  Overall Experience 
Rating:
5.0

People were very friendly and helpful. Hours are great, early morning pickups!!

Eleno S. 
Rating:
5.0

Customer did not leave a comment.

Jessie B. 
Rating:
3.0

Customer did not leave a comment.

Gunner H. 
Rating:
5.0

Customer did not leave a comment.

Marko A. 
Rating:
5.0

My drop off location made it easy and painless to return my truck.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

ISMAEL T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy R. 
Rating:
3.0

Customer did not leave a comment.

Bryan S. 
Rating:
5.0

All went well without a hitch...pardon the pun.

OLIVERO P. 
Rating:
5.0

Have the equipment i need closer to my location

William K. 
Rating:
4.0

Awesome

Davey H. 
Rating:
4.0

If it wasn't for brittanys attitude, this place would have been five stars all the way.

JOSHUA S. 
Rating:
5.0

Very helpful and informative. Super quick and easy to get the rental and get on the road!

Billy S. 
Rating:
5.0

Customer did not leave a comment.

george R. 
Rating:
5.0

Park the big trucks so they are easier to pull out.

Paul F. 
Rating:
5.0

Customer did not leave a comment.

Marcus B. 
Rating:
5.0

On my trip my some bad guy cut my lock on trailer and took a lot of expensive tvs,stero stuff out of trailer ,and I will let know if insurance takes care if it will see I always buy insurance thus will be the 1st time I use it

Don S.  |  First Impressions 
Rating:
1.0

Paid for 16$ coverage charged me for 23$. Manager is rude and snappy

Dylan B. 
Rating:
3.0

Someone should have accompanied me to the truck to hit some of the high points of the high points of the operation of the vehicle. The mirrors were not at all adjustable. The way the adjustments were so bad the the vehicle was not safe to drive.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Annabela P. 
Rating:
1.0

I had rented a U-Haul for a single day and had a decent experience to begin with. The staff was nice to me and they seemed to explain things fairly well. I told them that I may have to use the truck a second day and was told to call in before closing so I didn't get charged extra, but that was totally okay. I called before the end of the day to say I didn't have everything out of the truck and to ask for an additional day, and I was told that if I didn't bring the truck back immediately and move everything over to a second truck, I would be charged $200. I told them this was fine, but I didn't have anyone to help me move over a couch to the new truck and they said no was able to help me do that. I was able to get the person to drop the charge by $100, but this should have been made clear immediately. To tell someone that they can just call in and not have any issues, then to say there will be $200 fine is predatory

Rostam M. 
Rating:
4.0

Better customer service

jessica L. 
Rating:
1.0

Manager didn't tell us we had to verify before we left the property. Also we expected to pay one rate and put a deposit to get $13 back even though we weren't asked about milage. I will never rent from u haul again. You give one rate and pay another. Manager at this location was rude and condescending.

Conrado P. 
Rating:
5.0

Customer did not leave a comment.

Laurie R. 
Rating:
4.0

Customer did not leave a comment.

Suellen D. 
Rating:
4.0

Customer did not leave a comment.

William D. 
Rating:
2.0

The light in the back of the truck did not work, I followed the instructions to turn it on before that is questioned as I have used U-Haul in the past and aware of how to turn it on due to that while I was moving all day I had to load/unload in the dark

Adrian A. 
Rating:
5.0

Customer did not leave a comment.

Fred B. 
Rating:
5.0

Customer did not leave a comment.

Brett N. 
Rating:
5.0

Customer did not leave a comment.

JUAN R. 
Rating:
5.0

Customer did not leave a comment.

Bertha G. 
Rating:
5.0

Reimburse cost of gas if you bring truck back with more fuel than you receive, Knock off additional miles to buffer the cost in this economy every dollar counts,

Floyd G. 
Rating:
5.0

Customer did not leave a comment.

Norma R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fred B. 
Rating:
5.0

Good workers

Rita R. 
Rating:
3.0

Would like longer hours to be able to access my climate controlled unit do to my late work hours. I feel till midnight would be more beneficial

Victoria B.  |  Overall Experience 
Rating:
5.0

keep being great

Marlin T. 
Rating:
5.0

Customer did not leave a comment.

rose mary R. 
Rating:
5.0

Customer did not leave a comment.

Fred B. 
Rating:
5.0

Customer did not leave a comment.

Gregory T. 
Rating:
1.0

The customer service lady was very rude day of picking up, and to my surprise a different lady working upon drop off was also very rude. I was charged extra for gas, and told there was half a tank even though there wasn't. The sun visors were tore up, the tire sensor light was on, and the whole ride it felt like a ice chest or something was sitting in the back of the truck moving around… the whole time it was just the frame of the truck. This has been my worst experience with uhaul and I am a repeat customer.

randall S. 
Rating:
5.0

Customer did not leave a comment.

Fred B. 
Rating:
5.0

Customer did not leave a comment.

mason M. 
Rating:
5.0

Customer did not leave a comment.

Lino D. 
Rating:
1.0

I rented a truck from you guys and they gave me the truck with no gas did not explain anything about the gas took the truck back with a little bit less than half a tank and they did not give me my money back for the gas. They kept it. I am very upset with this company and the managers. Poor customer service.

ERICA R. 
Rating:
5.0

Customer did not leave a comment.

Fred B. 
Rating:
5.0

Customer did not leave a comment.

Jordan C. 
Rating:
5.0

Great customer service

John C. 
Rating:
4.0

Yeah, close to early for the interest specially, if you’re on the second floor sliding doors are locked too early other than that the workers were very nice 👍

ester b.  |  First Impressions 
Rating:
5.0

Staff was more the helpful with a smile ! I Want to give a GIANT THANK YOU TO Brittany from the port location. She was an amazing relief to my storage worried. ALWAYS HELPFUL AND ALWAYS KIND! ALWAYS

angelique m.  |  Overall Experience 
Rating:
3.0

Van broke down within 15 miles. Was charged full amount of prepaid mileage with no reimbursement, uhaul tow driver delivered to a different drop off and I was charged an additional fee that I had to call to get reversed. Very big inconvenience and still waiting for mileage reimbursement. Telling everyone to use a different company.

Kathleen M. 
Rating:
5.0

Staff was very helpful

Jason P. 
Rating:
5.0

Customer did not leave a comment.

Robert U. 
Rating:
5.0

Customer did not leave a comment.

Fred B. 
Rating:
5.0

Customer did not leave a comment.

juan D. 
Rating:
4.0

Customer did not leave a comment.

Fabian C. 
Rating:
5.0

Customer did not leave a comment.

Fred B. 
Rating:
3.0

Customer did not leave a comment.

LYDIA G. 
Rating:
5.0

Customer did not leave a comment.

heidy A. 
Rating:
5.0

Customer did not leave a comment.

Jessica J. 
Rating:
5.0

Customer did not leave a comment.

Kayla B. 
Rating:
5.0

Customer did not leave a comment.

Fred B. 
Rating:
5.0

Great service no issues

FERNANDO C. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
1.0

I tried to get a uhaul and was picking up after hours. When I got there the lock on the back of the truck was broken so I wasn't able to open the cargo area to get the key for the truck. I called customer service and they couldn't help me as it was after hours so instead were going to extend my time for an extra day and told me I could pick up a smaller 17' truck the next day. I called the next day on the way to pick up the new truck and was told that I had already received and returned that truck that day. I had never received any truck whatsoever. I was then told i was charged and refunded some amount of the $100 deposit i had already had to pay the first original night, but I still haven't been refunded ANY AMOUNT AT ALL. I was charged over $60 for the first 21' truck that I couldnt get because the lock was broken. And I was also charged for the 17' truck I was supposed to get instead of the first truck. I was charged milage I never drove because I never was able to pick up ANY truck in the first place or AT ALL. I talked to the manager from the Port Crosstown location who said her name was Brittany and she said I then wasn't able to pickup my 17' truck I was supposed to be getting in place of the original truck I couldn't get because it shows in the system I already received and returned that truck earlier that day, WHICH I DID NOT!!!! She also said she couldn't set me u

Nicole A. 
Rating:
2.0

We drove a whole 6.2 miles from the time we rented the truck until the time we brought it back, I don't know how yall get off charging for mileage and then charge for fuel also! Sounds like a great racket yall have going though. (it was far full, 3/8 of a tank) Also, whoever the heck the young lady is that checked us in upon returning the truck, but she's needs some lessons in customer service! Rude from start to finish! Don't know when we'll need a truck again but this will be the last location we choose.

Christine H. 
Rating:
5.0

Customer did not leave a comment.

NEIL L. 
Rating:
5.0

Staff was amazing the lady took great care of me!! I mentioned my issues with the filthy truck and she even smelt the cat urine in the cab. She was very very apologetic even though the issues had nothing to do with her or her uhaul location. Ultimately she helped ease my stress of getting handed a nasty dirty unsafe truck and guided me to where I needed to go to get this issue resolved. Dustin R

Dustin R. 
Rating:
4.0

Customer did not leave a comment.

Monica G.  |  First Impressions 
Rating:
5.0

The employees were very courteous and ready to get me in a u-haul vehicle , without any problems..

Richard C. 
Rating:
4.0

Make sure you refund the differences after everything is finalized because y'all did not refund me my money like promised!

Miles R. 
Rating:
5.0

Nothing was excellent

Jimmy J. 
Rating:
3.0

Customer did not leave a comment.

sandra Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DUSTIN Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francisco D. 
Rating:
1.0

Customer did not leave a comment.

Riley M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Robert F. 
Rating:
3.0

Truck was in bad condition. The front end was loose felt like wheels were going to fall off. The brakes were weak. I felt like it would not stop fast enough in a emergency while loaded. Took it back before we finished the move and used our pickup trucks.

Edward C. 
Rating:
1.0

Set up my reservation for climate controlled on SPID when I left Houston with everything I owned only to find out that they didn’t have anything available when I arrived and I had to change locations to a place I didn’t want my stuff stored and no climate control. And after all of that guess what my unit was broken into and everything I owned was stolen. While it will never be proven because no one cared to check the camera that is directly above my unit I know that it was your staff that did it because I need an access card to turn the door alarm off which the only other ones with access are your employees and they replaced my lock with a U-Haul lock that inevitably had to be cut off just to find all of my stuff gone. I will never use U-Haul again and I will go out of my way to ensure no one else I know ever does. Worst experience with any company in my entire life.

MARK W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARRY P. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Fred B. 
Rating:
2.0

The employee who checked us in was indifferent and was engaged in a conversation inside where cursing was exchanged between her and another employee

isaac S. 
Rating:
1.0

First let me start by saying that MOVING day is one of the big stresses in most peoples lives. Bring changes and financial comprises to everyone's life and when I rented my moving truck I did it online and I chose the location closest to my home that I was moving from, which was Leopard Food Mart in Corpus Christi, TX, I mad the reservation at this location cause it was close and I thought that it would ease the cost of the gas to do this, the other location was about 30 minutes farther and would require extra gas,. So Saturday morning we went to pick yup the truck and they had no record of out pick up. I immediately called and they told me that my location was not there is was on Port. Well that was news to me and I do not understand why I could not have been notified of this change. It was belying frustrating and just added more stress to the day. I only had moving help for that morning and by the time the other one got picked up, it was almost the afternoon and that left me with no help to load and unload the truck, so that left me just my fiance and myself to load two rooms and boxes I am 58 year old and disable so I could hardly do anything to help out. So that left him to load most of the stuff by himself. I am beyond upset with your company and the way that this happened. I called and spoke with several to try and see if there was going to be some kind of discount and was told no, the only way that could be done is if I had rented it for only one way. I think this is pretty bad way to take care of business especially from a company that has been in business as long as U-Haul. To see I am a unhappy and unsatisfied customer is an under statement. I would appreciate this matter being addressed with me ASAP. My next letter will be to the BBB if I do not hear back from you with an answer and solution to this matter. Thank you, Randy Thetford/Bonnie Feagans

Randy T. 
Rating:
5.0

Customer did not leave a comment.

Michelle F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beatriz R. 
Rating:
5.0

Customer did not leave a comment.

Rene G. 
Rating:
3.0

Check it was lengthy. Customer service representative that I spoke to the day before did not tell me that I would need to provide 3 contacts in order to rent the truck. I was not told that a photo of me beside the vehicle would be required as well. The employee issuing me the vehicle did not consider that the time spent providing all the information required was cutting into the amount of time I was given with the vehicle. I had explained to her that I would need time extended because the check in took a while. The employee extended my time by 1 hour.

Osvaldo R. 
Rating:
5.0

Customer did not leave a comment.

jeffery W. 
Rating:
1.0

Your customer service is bad. They have add a 2 problem.

saul H. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Every thing was done very professionally will rent with u again.

francisco G. 
Rating:
4.0

Customer did not leave a comment.

Oswald J.  |  Overall Experience 
Rating:
2.0

Ladies were very rude and unprofessional. A worker threatened to hit my car with a trailer. Another docked time from me just from the process of getting references and getting my card on file. I will not be returning to this location for any assistance ever again! Major attitude problems and rude for no reason!

Leeann W. 
Rating:
4.0

Customer did not leave a comment.

Kirtland C. 
Rating:
5.0

Not a thing the people were nice equipment was up to standards, and I've been using them for the last eight years so I would not change a thing

Gilbert G. 
Rating:
5.0

Customer did not leave a comment.

Shannon R. 
Rating:
5.0

Customer did not leave a comment.

brenda n.  |  Overall Experience 
Rating:
5.0

Everything went smooth and good customer service

Steve B. 
Rating:
4.0

Customer did not leave a comment.

Beverly B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

syed R. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

I will use this location again if I ever need a storage unit or rent a trailer or vehicle. Great customer service!

CHERYL V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brenda n.  |  First Impressions 
Rating:
5.0

I was pleased with how efficient the process was. Staff members were very friendly and made sure that my experience was good.

Gabriel A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert G.  |  Overall Experience 
Rating:
5.0

Awesomely helpful staff

ANDREW M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory O.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Dandra R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bridget S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONICA V.  |  First Impressions 
Rating:
5.0

I was very satisfied

Dawn C.  |  Overall Experience 
Rating:
1.0

The help was slow I had to ask for what needed

Joesph G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C.  |  Overall Experience 
Rating:
1.0

This unit is advertised extremely poorly. It would not fit a 2-3 bedroom home up to 1200 square feet. On top of that there was no light in the unit. Split level is not clear that you have to go upstairs. And there were homeless people hanging out inside

Melina L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Barbara W.  |  Overall Experience 
Rating:
5.0

Thank you for the customer service I will recognize other people to use the facility because he was very helpful for me and thank you for all the good things about guys do thank you so much for making the business today may the Lord bless you

sylvia s.  |  Overall Experience 
Rating:
5.0

Staff is very professional and helpful, great customer service.

Sandra M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADAM H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alberta J.  |  First Impressions 
Rating:
5.0

Great staff! Super friendly and courteous! If I need them again I’ll come back!!!

Francisco M.  |  Overall Experience 
Rating:
5.0

The manager there Samantha has been very respectful and very punctual. She is extremely helpful and that has meant a lot because of the schedule I have. I would most definitely recommend this particular station to anyone and everyone who needs a place to store their property.

Lauro S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joe F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca M.  |  Overall Experience 
Rating:
5.0

Sam was wonderful. Very helpful, out going and answered all my questions perfect! Please tell her I said she was AWESOME including her staff. You made our move much easier for me & my family. Thank you!!!!

sherryl k.  |  Overall Experience 
Rating:
5.0

Good location and good service

Idallia T.  |  First Impressions 
Rating:
5.0

Good customer service

AMBER M.  |  First Impressions 
Rating:
5.0

Well up to now, I’ve never had any issues or problems with renting the equipment, or even having my household goods in your storage facilities. Your people have been very professional, courteous, and concerned about their customers.

JOSE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALFINO G.  |  First Impressions 
Rating:
4.0

There was about a 50K dollar loss at this storage. Whose fault it was remains unknown. The facility is as it appears, a maximum security place. I would choose to store again if I absolutely had to. However, I would not have opted to lose all by belongings to a storage facility.

Mercedes Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL G.  |  Overall Experience 
Rating:
5.0

Thank you erey much for everything I would recommend it to everyone that needs one thank you !

luis f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ascencion R.  |  Overall Experience 
Rating:
5.0

This interior storage facility is clean and well maintained. No pests! Online pay made it easy and although prices were raised I had the option to repay at the lower previous rate. I was concerned that at the end of the lease I was told my contract ended on the 30th and not the 31st I would not only owe an additional month rent but could not end my contract until it was paid in full. A quick email to the manager cleared up the issue.

joy n.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amanda S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Roland C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Pedro R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAQUEL V.  |  Overall Experience 
Rating:
5.0

I went in on 10/25/22 in the evening, Angel and his coworker ( I didn’t get his name) were VERY helpful and provided GREAT customer service! Thank you!

Elizabeth P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margo C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve Q.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Regina R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sherryl k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  Overall Experience 
Rating:
5.0

The staff were great and friendly and very patient. I will definitely return if I ever need storage again.

Yvonne G.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jessica O.  |  Overall Experience 
Rating:
1.0

Bad experience at the port Location managers Samantha and Joesph and the cleaning Lady on the grounds failed also by doing there Jobs. my Storage unit was broken into and they didnt do anything to help me out to restore to another place. I will be reporting to Corporate office. Also the units are infested with roachs so bad they need to clean units more better. Terrible storage place all around..(Lisa)

Lisa V.  |  Overall Experience 
Rating:
5.0

Appreciated great customer service and friendly staff

valerie g.  |  Overall Experience 
Rating:
5.0

Excellent customer service. Hector was very helpful and answered all of our questions and concerns.

Ascencion R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria D.  |  Overall Experience 
Rating:
5.0

Quick check in process

joy n.  |  First Impressions 
Rating:
2.0

I had mice droppings and mice urine on everything. Some things were damaged and had to be thrown away. The storage room smelled awful and we found dead mice.

LAURA RAE L.  |  Overall Experience 
Rating:
5.0

Staff was very patient and helpful.

Yvonne G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Aaron A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesus p.  |  Overall Experience 
Rating:
5.0

The employees were so helpful and kind. I highly recommend this place.

April L.  |  Overall Experience 
Rating:
2.0

I reserved a unit that was available online before my move and confirmed the reservation that morning after loading. After being delayed because of a blowout and terrible Roadside Assistance, I called ahead to verify if we were still able to move in after hours. Then was told they had no unit for me there anymore! Then I had to frantically search for a last minute unit and wasn't able to find anything close by and could only get a unit downtown that wasn't big enough for all my stuff. Had to purchase the truck for ANOTHER day, then the next morning found out that they had a unit available that would fit my whole load. That lack of communication disrupted every plan we had made over the past month or so. Terrible coordination, but the day workers at the unit were very nice and helpful. Moral of the story, don't trust what U-haul says online, it's likely not updated...

Cody C.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Patricia T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron A.  |  First Impressions 
Rating:
5.0

The staff was excellent and very helpful at all times

Diane L.  |  Overall Experience 
Rating:
1.0

Very disappointed, My belongings were stolen twice!!!! There was garbage all over the parking lot. There were bugs inside facility.

Roger M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

mackey d.  |  First Impressions 
Rating:
5.0

We were taken care of! The employee (I think his name is Martin--long, black hair) was quite helpful in helping us select a unit. He was friendly and patient. Great customer service!

DIANE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL G.  |  First Impressions 
Rating:
4.0

All around good service

Sleep Number C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roger M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank T.  |  Overall Experience 
Rating:
5.0

Thank you for several years of service.

Sam G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARTIN H.  |  Overall Experience 
Rating:
3.0

Clean place nice people

MARTIN H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard D.  |  Overall Experience 
Rating:
5.0

Thank you for everything!

johnathan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

connie g.  |  First Impressions 
Rating:
3.0

It would be great to have moving hours to drop off or pick up things from storage at least until 10 pm People work you no don’t have time before 7.00 pm when you are closed by 7.00 pm . For climate control inside …

jacob g.  |  Overall Experience 
Rating:
1.0

Despite damages to my vehicle on transport due to poor/no instruction, and the lack of mattress bag(seriously?) I would have possibly returned to UHAUL, but thanks to Samantha Fernandez at Crosstown on S Port Ave, never again. The next 3 years when i move cross country annually, and throughout my military career Ill be going with absolutely anyone who is not UHAUL, and steer anyone I know away as well. The night before move-out I was burglarized, in which the thieves got access to all my keys, including my house keys, leaving me with only one vehicle and one house key. After calling twice and emailing separately and explaining this, as well as offering to provide case # and details, I received what I can only describe as the worst customer service I have ever experienced as this site manager insisted on telling me too bad, so sad, not my problem, pay me, extorting me for additional months rent. I explained that I would allow the lock to be removed or the items to be thrown out, as their value was lower than that months rent, nope, get a locksmith, Uhauls lock is not uhauls responsibility per Ms Fernandez. Fine, just seize the unit. “Thatll be an additional charge”, ok then since you wont do what I know your people are capable of, Ill do it myself “Well I cant give you access until you pay us.” Oh you mean pay the ransom for my now stolen property? Sure, Ill play your game. I had to purchase bolt cutters ($20) and a propane torch ($30) to remove my lock from the unit valued at less than the cost of these tools and avoid future “rent” payments, as well as additional applied late penalties for this highway robber very helpful guys, so incredibly classy. So now with access to my own property, I sought buyers for the property I now could not afford to keep, and what happens in this time? Someone locks my unit again with a company lock because “we cant allow unsecured items” in an enclosed facility, give me a break. Eventually I removed each of these items, but in the end, I’d rather have left my belongings on the side of the road than to ever deal with crosstown uhaul again, after all, it would have been more economical, less headaches, and I would have saved myself probably 10-12 trips and as many hours negotiating this dumpster fire.

Tyler g.  |  Overall Experience 
Rating:
5.0

The representatives at the U-Haul storage were very friendly and helpful. Very kind and very well trained.

Susan W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Coreen F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROSALYN C.  |  Online Move In 
Rating:
5.0

I have been with this UHAUL for over five years so I can honestly say they are worth using. I remember in the beginning having one or two minor issues such as I lost my key card or my payment didn't go through; and the manager John Medrano always helped me square things right away. I really appreciate all my questions being honestly answered even if it wasn't what I wanted to hear, because the staff remained kind and professional. I just moved out and excited to say all my expensive furniture remained intact and clean, just like the day I left them in storage, five years ago. Thank you UHAUL! I will definitely recommend and use your company again if needed!!

NINA MECHELLE m.  |  Overall Experience 
Rating:
3.0

I would have rated you poorly other than the exceptional employees you have working there. The units themselves are roach and rat infested! It was the most disgusting thing I’ve ever encountered. It wasn’t just one or two it was an infestation! That I brought home! Ridiculous!!!

Candie L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel G.  |  Overall Experience 
Rating:
5.0

Very friendly staff and very helpful.

OLIVIA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose R.  |  First Impressions 
Rating:
5.0

Daniel is very helpful

james f.  |  First Impressions 
Rating:
1.0

Every employee fight with customer. They a real giving hard time. I reserve a $80 storage unit and was forced to pay about $139. The climate control was very warm it ruined my items. I requested to order a truck to move out from you guys. They wouldn’t help and hung up. This was daytime black man and black lady. Also same issue with Hispanic daytime man and woman. They do not help the customer at all. I want a refund.

rachel c.  |  Overall Experience 
Rating:
5.0

Excellent experience

BARBARA W.  |  Overall Experience 
Rating:
5.0

The staff were all very professional and answered all my questions. Everyone was well informed.

Veronica F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

arisela r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sandra a.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and very helpful, also very prompt and well knowledged about the company and its policies

Ester C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randy E.  |  Overall Experience 
Rating:
5.0

Perfect

Reymundo E.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kaylene K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rachel c.  |  First Impressions 
Rating:
5.0

The staff were excellent!

Candie L.  |  First Impressions 
Rating:
5.0

Alex was most helpful!

Randolph A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randy E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YVETTH G.  |  Overall Experience 
Rating:
5.0

Ty for everything and support and taking great care of my things and I hope whoever receive the benefits of my stuff I buoys them as well ty once again

GIna M.  |  Overall Experience 
Rating:
1.0

Ive had an outstanding issue that i have been calling on for over a year this issue is from 2018. And i am fed up with dani and his corpus Christi south port uhaul establishment. No one has handled my issue of an out standing balance feom a unit covered in rat poop.

oneshia s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcos L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randolph A.  |  First Impressions 
Rating:
5.0

Vey happy with services Staff very friendly and knowledgeable

JAMES GARY L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kenneth s.  |  Overall Experience 
Rating:
5.0

Employee was excellent! He offered best services . And he didn’t give me any hassles . I was disappointed in Regional office personal. Rude and uncooperative.

Brenda Q.  |  First Impressions 
Rating:
5.0

The staff has been more than helpful. I miscalculated the size of the storage needed. And the staff quickly moved me into a bigger storage room. With no hassle I can't thank them enough. I've had a great experience with this U-Haul storage facility.

Eduardo F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randolph A.  |  First Impressions 
Rating:
5.0

Very Nice staff and very Helpful . Easy move in move out experience!

Joseph F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

clarice w.  |  First Impressions 
Rating:
5.0

Thank you was great service great customer service Bug and Rat safe Thank goodness

adelina g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

april c.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

victoria p.  |  Overall Experience 
Rating:
2.0

Cancelling was more complicated than I should have been. The storage area was clean but NOT well maintained. Upstairs lockers have oversized steps to get to them and no lift access.

DEREK F.  |  Overall Experience 
Rating:
1.0

I had a reservation for a climate control 10x15 at the SPID location however after packing my entire house in Houston and driving 4 hours I am told at the SPID location that they don’t have any available. They referred me to their Port location so after arriving there we are given 2 storage options neither are climate controlled which is specifically what I needed. The 2 options included one that still had a mattress and other miscellaneous stuff from the previous tenant or one with Big holes in the walls and grease and dirt all over the floor. So all of mine and my families possessions are now stored in a 10x15 non climate controlled storage rooms with holes in the wall which can be accessed by the room next door but at that point I don’t have an option because they tell me I still have to get the truck back to SPID by 3pm and I was out of time. I appreciate being left stranded with no where to put my stuff because y’all messed up the reservation and the extreme lack of caring from your staff. I spent over $500 renting a truck from Uhaul which I have done several times in the past but this will be the last time I ever use U-Haul for truck or storage and I am going to make sure I tell every family member and friend exactly how my experience went And show them the pictures I took of my storage unit so they know what to expect if they ever have the need for storage or truck rental. Thank you for the worst experience possible.

MARK W.  |  First Impressions 
Rating:
2.0

The staff acted like I was bothering them when I informed them that my card would not open the door. The clerk rolled his eyes and said, “Well I guess I’ll have to go let you in”. Very rude.

shelley b.  |  First Impressions 
Rating:
4.0

Yall need elevators

DEREK F.  |  First Impressions 
Rating:
5.0

PLEASE PLEASE PLEASE get vehicles with cruise control. Even semi trucks have cruise control.

MICHAEL L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Allen D.  |  First Impressions 
Rating:
4.0

Everything was great as in service but the only problem was that there was little nails scattered around the storage units. We picked as many as we could. However I still got a nail in one of my tires.

SAMUEL R.  |  Overall Experience 
Rating:
5.0

Jeremiah did a great job in assisting me.

G W W.  |  Overall Experience 
Rating:
1.0

When I came back to retrieve all my belongings out of my inside climate controlled unit the floor and most of my belongings were covered in rat poop. Was told by two different managers that there is nothing they can do because I didn’t purchase the extra coverage for the unit. I understood in the event of a fire, burglary, flood or something like that my stuff would not be covered. But I didn’t think that included basic housekeeping and pest control. Unbelievable, will never use again.

Aaron S.  |  Overall Experience 
Rating:
5.0

Jeremiah the manager, is extremely helpful, knowledgeable and 100 percent committed to fantastic customer service. He deserve a raise and needs to be prom~outed to a general manager executive type position. Thank you, glenn wekony.

G W W.  |  First Impressions 
Rating:
5.0

Great place.

Isabel M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe G.  |  First Impressions 
Rating:
5.0

Everyone and everything was awesome. I've rented there before and will rent at a further date if needed. Also will recommend to everyone I know. Thanks to Danny Medrano and his staff

Luis B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria B.  |  Overall Experience 
Rating:
4.0

I wish this building had elevators to help those who move in on the second floor.

Jamie L.  |  Overall Experience 
Rating:
5.0

Not one complaint from me, very professional thanks

Leonardo C.  |  Overall Experience 
Rating:
1.0

Had mice in my stuff, said it was temperature controlled and was not, nice got into and chewed up stuff that is very old and purchased in the country Jorden, put a claim in and have yet to hear anythi

eloy g.  |  Overall Experience 
Rating:
2.0

Only one lady behind the desk was friendly. Both men I worked with one month seemed to have chips on their shoulders. Assistant Mgr. Mike was flat out rude when we moved in one month ago.

Don or Kendi T.  |  Overall Experience 
Rating:
5.0

Daniel and all the staoff at the So. Port location are excellent customer service reps.

Luis B.  |  Overall Experience 
Rating:
3.0

Assistant Mgr Mike gave me a hard time about turning in the trailer 90 minutes late despite electrical issues the night B4 and not calling roadside assistance. Had to involve mgr. to avoid a late fee.

Don or Kendi T.  |  First Impressions 
Rating:
1.0

Failed to have access to ubox when scheduled. Worse part was the manager and 2 employees. They were very rude ! The only one who was genuinely apologetic and helpful was the assistant manager.

Maria B.  |  Overall Experience 
Rating:
2.0

My large unit did not have any lights and there was Rat feces on all my stuff. I mentioned to staff and their response was “take pictures and show to your insurance”

CRISTAL DAWN B.  |  Overall Experience 
Rating:
5.0

Contrary to some reviews Danny and his staff were extremely helpful through our move. We rented a truck and storage unit while we remodel our business hassle free. Thx for your service.

Monica E.  |  First Impressions 
Rating:
5.0

So far so good.

gary h.  |  First Impressions 
Rating:
2.0

I had told the GENERAL MANAGER I was moving my stuff out, he told me ok and everything was taken care of. Now I’m getting calls and emails saying in past due when we haven’t been there in a month!

Ethan W.  |  Overall Experience 
Rating:
5.0

staff very friendly and helpful was able to get a smaller size storage with bo problem

tyesha f.  |  First Impressions 
Rating:
4.0

.

angela K.  |  Overall Experience 
Rating:
3.0

Unit smelled a little bad but otherwise was clean

Cecelia M.  |  Overall Experience 
Rating:
5.0

. Great customer services , very friendly staff .

sanjuanita t.  |  Overall Experience 
Rating:
1.0

Lots of mice and roaches. Staff was always friendly and helpful but my furniture had chew marks. I had rat or mice droppings on all my stuff. My mattresses were torn apart by the mice. Ruined items.

rosanne r.  |  Overall Experience 
Rating:
5.0

Down to earth staff

veronica g.  |  Overall Experience 
Rating:
1.0

No comment, speachless!

Jennifer G.  |  Overall Experience 
Rating:
5.0

Employees are busy & hard working this company should be paying top notch for the help their CSR’s give. The manager is not afraid to get his hands dirty and goes above & beyond to assist customers.

Jamie L.  |  Reservation 
Rating:
1.0

Asked to speak to a manger twice. Once I was ignored and lied to about a note being made what I wanted to ask about. And the second time even though a note was made in my file the manager ignored me

randal b.  |  Overall Experience 
Rating:
4.0

the experience of using ubox was a great convenience.. wish the pickup and drop off was smoother.. didn't seem to have enough people available..

Michael C.  |  Overall Experience 
Rating:
3.0

Mice ravaged through our unit and shredded anything paper and built nests in our linens. Glad to be out of there. People were friendly.

mitch m.  |  Overall Experience 
Rating:
2.0

Need to address the problem with mice.

Joseph T Z.  |  Overall Experience 
Rating:
1.0

My storage unit had rat feces on my sofa, so I threw my couch away.

Robert O.  |  Overall Experience 
Rating:
5.0

Thank You!

Fred K.  |  Overall Experience 
Rating:
5.0

Great customer service

toni w.  |  Overall Experience 
No reviews have been submitted for this location.

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