Rented an enclosed trailer and was pleased. Elizabeth did a FANTASTIC job of getting he hooked up with the trailer. She was very knowledgeable and polite. She was the only one working, it was early morning and one of the guys was late cause he had a flat tire. Elizabeth, thank you.
john hCustomer Reviews for U-Haul Moving & Storage of Concord
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had to use it for an extra day. I paid extra for mileage that I didn't use. Overall good experience because I used it an extra day. They charged me additional where they should have deducted the mileage that I paid for
bonnie oStaff not friendly and waited 30 minutes to drop off the van. Very unprofessional service. I will not be using this location again.
Lisa PEveryone was professional, attentive and friendly
Timothy MAll the staff, including the general manager, who were present at the time were exceptional at handling a crowd of customers and got everyone taken care of quickly. They were all in good spirits and made my visit excellent.
Christopher BVery professional team. Excellent service!
Andre TThe staff Made the transaction fast it was. outstanding friendly.
joseph HThey forgot to give me my dolly which made the whole move a lot harder for me and my fiancée and when I asked for a refund for that inconvenience I was only given the $7 for the dolly even though the whole move was made much more difficult because of it.
Peter BYou don't need to improve anything. Check in and check our went smoothly. All questions were answered by knowledgeable staff. Great experience.
Sharon LThe customer service representative was very pleasant to work with her experience and knowledge I felt that I truly mattered to her.
Kimberley B | First ImpressionsAwesome experience, helpful employees! Will definitely use them again.
Lisa HThe new systems are terrible. Having to load your license each week is a waste of time, and the new equipment check in doesn't work well, and again is a waste of time. Miguel was very kind and helpful, the rest were very short, and o the rude side. While picking up my rental, the lady I was dealing with actually called another customer and talked to her in the ear piece while still dealing with me. If I can't get your attention long enough to complete my transaction, then why would I want to hand you my business?
Thomas SEasy process and staff very willing to help out. An overall great experience.
Mark SThe staff were great .
larry c | First ImpressionsNot applicable
Ronald WThe 800-customer service people should recommend calling the desired pickup location directly. I was not told I could reserve level 2 to be guaranteed the pick up location of my choice. As a result my reservation for truck and trailer were separated into 2 reservations ultimately making the price higher, and I had to go a much further distance to pick up my truck and tow dolly. The rep at the location was very nice and accommodating and was able to get the price adjusted for me to reflect the original reservation rate.
AnneMarie lMichael was very helpful and got the hitch mount way ahead of schedule.
Matthew BOn drop off, fast and efficient.
Louis TEveryone was friendly and helpful they're doing a great job
brian rMiguel did a great job helping me through the rental and return process!
Scott SLovely service and employees. Thank you!
Jana Lvery convenient right off the highway, very friendly and efficient staff,
Nancy NFriendly helpful staff.
rick mThey just said they would look at the damage in the morning as I dropped off just before closing time. No response to process of how to evaluate and determine responsibility of the paint scrape damage.
Leonard SMove dropping on our things
Elizabeth B | Overall ExperienceBut the computer system takes to long to get out of the building
denise rEveryone there was super friendly and helpful.
Carol FOutstanding customer service from Angela she walked me thru everything when returning equipment and answered all my question.
Jeffrey RWhile the pick up went well and the the trailer functioned properly the only issue I had was a miscommunication with the staff that I did not catch until returning the trailer and resulted in a 3 day late charge for me
Jordan MWould be great to have a better waiting area
David RThe guy who did our paperwork was ok, but the female who met us out by the trailer was rude and treated us like dirt. Plus your new requirements to rent a trailer are ridiculous! You’d think it was nazi germany! We will not be using you again.
Elisa LI was literally verbally attacked by another customer in the parking lot, very vulgar angry person! Once inside that person was first and I waited my turn when again the person that was with her started making comments to me and she started lying about me to the counter person (CJ S.) So, I began to defend myself and employee CJ S. began to yell at me and tell me to shut up. Another lady came to help the line and she took over the problem people, so CJ S. called me up and then said we have to make a report on both your files so go ahead and tell me what happened as I began to he yells out I don't want to hear about this I'm like you asked?!? we moved on to my rental and he began asking me to repeat the information I had already entered on the website I spoke quietly, and he would repeat what I said back to me loudly. I said can you speak quieter as I don't want those angry people to know my phone number and address that I was afraid of them, and he YELLED "you're afraid of a lady with a service dog!" I am like why are you yelling at me and yes, I am they were awful for no reason in the parking lot and apparently this service dog trick isn't working because clearly, she is NOT calm! I began crying now because this whole ordeal was more than I could take, and I said never mind I don't want this rental I will figure something else out. The other lady came over and dismissed him from my rental and she handled my matter. She came outside with me, and I found out she was the manager. She was a pleasant lady to talk with. CJ S. had stated 3 times while I was in there that we have to ask these questions because "remember that hospital shooting that happened well this is where the guy rented the U-Haul" Well all I have to say to that is I was trying to tell them that this woman and man were acting unstable as they were angry and verbally attacking me without cause cussing and name calling all in front of my 7 yr old granddaughter. CJ S. should be fired, and your employees should be listening to people trying to tell them things! And I should have never been yelled at by an employee nor should my personal information be yelled/shared with other customers! Especially ones that were being crazy towards me! Terrible experience all together. I have never had troubles with U-Haul before this and normally would recommend them However I would not ever recommend THIS Concord, NH location if that employee is still allowed to work there after what he did to me!
Angela HAlways great service and I would definitely send people your way to this location
scott pStaff were friendly, professional and responsive.
Mark VI was charged for almost a full tank of gas even though I filled it right before I returned the van. A dispute has been submitted but this is such an enormous hassle, I don't have the time, energy, or money to deal with this. Absolutely frustrating.
Dianne SManager and her staff were all excellent, even offered to help me carry boxes out. Thank you!
Marc LThe U-Haul associate immediately came to my vehicle and explained he would remove the trailer from my pickup. He was professional and it made the whole U-Haul experience the best I’ve ever had.
Wade SEverything went smooth. Thank you
ray rAnswer the phone. Every time I called I got a recording saying the crew was busy and I'd be sent to the call center.
Marc LHaving a storage unit included for a month after a van rental was a real plus. Even the lock was provided. Thank you U-Haul Concord.
ANTHONY G | Overall ExperienceThe manager Natasha is absolutely amazing!
holly b | Overall ExperienceWas perfect experience
ronald L | First ImpressionsI had no food or anything in my unit that would have attracted mice, but had some bedding in a sealed storage bag that had mice droppings and food (rice and other items) in it.
John W | Overall ExperienceAssociates were knowledgeable and personable. I was told it could take 3 hours, it was done within 2 hours. I would recommend this service to anyone and everyone who needs/wants a trailer hitch.
Patrick DGreat experience. Friendly staff.
Alan WWhen locating on map by address it took me to some strange neighborhood. Took me awhile to find the place.
Mark TLet them return it to this location....hard to find the drop box as the entrance to Fisherville location has confusing signage. I had to drive completely behind facility ( car wash) then walk around the building to find the drop box. It was dark and bitter cold
lenore pSuper service, thank …
Librado MRight now I’m disputing my final bill. When I got the truck it showed 215 on the gas which is halfway. I called the office and was told to fill it halfway because that’s what I was given. Also, the salesperson knew where I was going Concord to Goffstown, Goffstown to Sagamore Beach and then to drop it off in Wareham. I asked for extra mileage. Now, I’m being charged $82.18 extra for mileage and gas. I’m NOT made of money and I’m disputing this.
Karen PSuper smooth. Nice people. Thanks!
Jonathan HNo complaints, no suggestions.
IRVIN GAll very helpful. They had checked my plug the week prior and it worked, but there was corrosion when I picked up the trailer the following week in Greenport, NY. My guess is the salt from our winter roads got in and likely this couldn't be predicted or prevented.
Viking HCJ was very helpful and explained recent changes to the rental process since the last time I had rented.
sue pTruck was not quite the safest. Shifter didn’t like to move to to position on the dash. Mileage on paperwork was wrong and I ended up paying more than I should have. The two employees helping me were very polite and helpful but busy upon returning.
Steven NThe U-Haul facility was amazing! I love the bin that I had! It was heated to protect my computer and my TV! I would not only recommend you all to my friends and family, but to everybody, I meet! Thank you so very much forever for keeping my treasures, safe and warm! I promise I will be back to do more business with you! P. S. U-Haul also had moving boxes and packing tape for me to purchase for my move! I could not be happier! Sincerely, warmest regards, Christopher.
Christopher J | Overall ExperienceGood experience.
Roger R | Overall Experiencevery accomodating
Ofer NI needed a climate controlled unit for a piano in super short notice. Luckily they could accomodate.
Dina C | First ImpressionsGone here many times over the years They are very professional the lady at front desk is amazing at multitasking and the gentleman that did the installation is a perfectionist so everything was done correctly Very pleased with this facility
cynthia tI was only 2 days over on my payment and your NUTCASE call center starts calling my brother which really irritated me because the dingbats in the call center didn't even give me time to respond. THERE WAS NO NEED TO CALL MY BROTHER WHEN I WAS ONLY 2 DAYS OVER ON A PAYMENT AND I CALLED THE WEEK BEFORE ABOUT THIS AND APPARENTLY NOBODY READ THE NOTES!!!!! I WILL NOT RECOMMEND THIS TO ANYONE
lisa b | Overall ExperienceWe have been with this facility for about 4 years, we just moved out of the unit. Everything was still dry, well kept.
Tessa r | Overall ExperienceNatasha, Shawna and Michael were very kind and helpful. Such a busy place but they each made time to assist me and answer my questions.
rick d | First ImpressionsBoth women who helped me in the Concord facility on Stickney St were awesome! One was the manager and another a trainee. Great people. Thank you.
Dawn A | Online Move InVery friendly and helpful. Walked me through the process. She made it very easy.
Christopher L | First ImpressionsVery easy. Fair price 👌
James M | Overall ExperienceNatasha went out of her way to help me make sure I didn’t lose my stuff in auction…She didn’t have to do that in fact it probably would have been easier for her to just lock me out and not deal with it at all but she took the time to help me and I cannot tell you how much i appreciate her for doing that!
Pamela S | Overall ExperienceAside from feeling like our unit was a chicken coop add on, the space worked well for our needs. The staff have always been great & helpful.
Michelle S | Overall ExperienceThe store manager is awesome, she works so hard! Please make sure her and her staff are complemented.
Crystal b | Overall ExperienceThe manager here runs a tight ship and she keeps it functional and clean
Michelle G | First ImpressionsHelpful caring considerate
norma k | First ImpressionsThe poeple at this location went above and beyond to help make moving a success. they were so nice! Natasha helped me many times- she was awesome! Everyone at that location I interacted with was nice and helpful:) I appreciate the way uHaul considered so many details that make a move happen and it is designed for success.I appreciate the blankets made of recycled denim, and the other Green measures uHaul employs. uHaul is fantastic!
Nancy n | First ImpressionsPrices are a bit high.
Ryan E | Overall ExperienceI am very pleased with the storage bin. It was clean and smelled good, and the perfect size for what I needed. I will definitely recommend this to all my friends.
Christopher J | First ImpressionsI had a prompt and courteous experience. The Uhaul staff made me feel like a valued customer! And the Uhaul trucks and vans smell wonderful.
Jewel M | First ImpressionsEverybody was nice, caring and helpful
Ronnie L | First ImpressionsFirst month is free but after that they are a bit expensive. I have a 10'x20' storage unit down the road that is cheaper than the 8'x11' at U-haul.
Ryan E | First Impressionswe were called the night prior and gave all the details and then we had to give all the details the day of the move. thank you
Rachel M | First ImpressionsThe storage facility was safe and secure. The staff was always helpful and courteous.
William H | Overall ExperienceGreta experience. Excellent team! Would use again in the future and recommend.
Christopher S | Overall ExperienceStaff were very friendly & helpful
Lynn C | First ImpressionsGreat company to work with from start to finish. Employees at the desk were excellent!
Steven H | Overall ExperienceI-Haul vans were parked bumper to bumper against the row of units several times. Think it was for an impending storm but wish they had been parked across the drive so I could’ve at least walked to my unit and gained access. I’m also confused as to why I had to turn in my lock when I had to buy it.
nanci S | Overall ExperienceYour team here is incredible, the female leadership on your crew is so strong and capable. I’ve lived in Concord for 45 years and have used this company most of it for everything. I’ve never seen a tighter ship run here
Michelle G | Overall ExperienceMichael was courteous, explained how the security works and enjoyable to work with.
DEBORAH H | First ImpressionsAwesome staff to quickly accommodate all my needs.
Robert O | Overall ExperienceStaff and district manager were extremely helpful
jamie D | Overall ExperienceThese folks are always well managed and well put together
Michelle G | First ImpressionsStuff was very helpful with getting us a storage unit at the last minute.
najma k | First ImpressionsWas able to keep my belongings safely stored
Peter J | Overall ExperienceI think the first month free is a great offering for when I rent trucks
HAROLD F | Overall ExperienceVery helpful under the circumstances. If the petite blond with the friendly smile is single and would like to, she can text me hello.
Robert P | Overall ExperienceVery accessible.
jason f | First ImpressionsMy only comment is that when I was moving items into and out of the door to the facility there is a large divot and it was difficult with the dolly. My items would fall off every time I went over it. They really need to fix it.
karen j | Overall Experiencefast and friendly
James M | First ImpressionsWe used an outside storage unit. Easy access from car, only reason we didn’t stay longer was our need for climate controlled storage. They had nothing available in our size requirement.
Karon P | Overall ExperienceVery friendly staff, staff took care of me and my daughter and had some computer problems and offered drinks and food to my daughter. Staff was awesome and helped get the storage I needed, and helped locate a truck rental in tilton nh and I was able to pick that truck rental up.
Peter J | First ImpressionsWe got a different answer on Storage availability from on-site personnel than we did from corporate. A unit was available but local store did not know that.
Karon P | First ImpressionsSo friendly and willing to help me.Awesome team at this facility.They went the extra mile andvremember me from a phone call and another location I used.Went above and beyond.
Carrie E | First ImpressionsNice clean storage. Secure.
joe o | Overall ExperienceFriendly staff. Eager to assist you. Clean facility. Answered all my questions.
joe o | First ImpressionsI am very pleased with the professional service at this location. Thank you.
Elijah W | Online Move InCould be a lot cheaper
John B | Overall ExperienceThe staff I worked with on Monday Sep 6th 2021 at about 9am was overwhelmingly helpful. We had a very long haul WA-NH. And they were extremely good at their jobs. Couldn't have asked for better staff. They all deserve a raise!
Ian M | First ImpressionsVery helpful staff, knowledgeable and so will to work with you and find the best options.
catherine c | First ImpressionsU-Haul met all our needs. Having a good storage facility made a stressful, unsure, and busy time a little bit better. I loved the climate control and super well lit building. I felt comfortable leaving my stuff there. I will recommend U-Haul storage to my friends.
Ivone L | Overall ExperienceThe whole experience was excellent.
PAUL M | Overall ExperienceOnly rated it average and would not recommend because U-Haul's pricing is too high. Concord's pricing is the worst because its in Concord, NH the Capitol and they figure they can get it. I dont like that and others dont either--
Melinda N | Overall ExperienceThe staff was so friendly and knowledgeable. I really want to stress that I find no fault whatsoever with those who helped me. They really made my experience. That being said, Uhaul's (the corporation, not its employees!!) policy of first come, first served even with a reservation was shocking and honestly made for a horrifying moving-in experience. I came thinking I would have a drive up outside unit, and ended up having to tetris my belongings inside a 4x8 1st floor unit and a 2nd floor 6x7 unit. Again, the employees of this location are great. The corporate policy of Uhaul of 'first come, first serve' even with a reservation will ensure I never use this Uhaul services ever again. It is a really terrible policy, I hope that will be reversed. Thank you again to the great employees of this location.
Karen T | First ImpressionsThe staff was friendly and amazingly helpful. It was a trying time and everyone was compassionate and went above and beyond to make things better.
Daniel L | Overall ExperienceI ended my storage locker rental. Two days later I was billed for another months rent. I called the service number to get refund. I was told a message would be sent to the manager for a refund and I would hear back. One week later I have had no response from Tyler McGee.
GERARD D | Overall ExperienceThey gentlemen was very nice and helpful
DAWN G | First Impressionsthe staff were always ready to help you out
Karin S | First ImpressionsYour staff was fine, the space was fine... but we were initially told by the national call sent that we were getting a drive up 10x10. When i got to your facility, there wasn't one available. I don't know what reservation system issue there is between the site & national, but that, for us, meant we had to find a 10 x 10 somewhere else, then move everything out of the tiny space you had avail... and only had inside access too. Aside from that, we were charged $20 late fee, because we weren't notified by phone or text that we were going to be past due... and ended up getting a US Mail letter, that was sent to our old address, forwarded to our new address... AFTER the $20 was already paid. I was told by national that they couldn't credit it, and that an email would be sent to the site manager. I still haven't heard from anyone about crediting that $20. I arrived yesterday to clean out the unit, after already having paid the month & late fee, and found a second lock on the unit, which I had to go inside & deal with. I'll be unlikely to use UHaul again for storage.
Jeffery b | Overall ExperienceGreat team and excellent customer service.
CHARLES L | Overall ExperienceGreat people, great experience.
Melinda N | First ImpressionsThey are just too expensive.
Dean P | Overall ExperienceBryan, the manager of this Uhaul location, was the most helpful person I have ever interacted with at Uhaul--or any storage/rental place for that matter. He helped me tremendously in a very unfortunate situation and has a great, customer-oriented attitude. 10 stars out of 5. Thank you!
jonathan n | First ImpressionsYour manager Brian went out of his way to provide excellent assistance and help during our rental and check out experience. His demeanor and friendliness Were exceptional. And his staff as well. We think the whole group.
TIMOTHY M | Overall ExperienceThank you. For 13 years I have stored belongings in your storage space. This has worked really well for me.
LESLIE D | Overall ExperienceI was impressed with how engaged all the employees were. There to do the job with a good attitude. Thank you
Bradley G | First ImpressionsStaff is friendly, everything is well maintained
Kristina K | Overall ExperienceI think there are less expensive options but am using for the free 30 day trial.
MaryBeth M | First ImpressionsVery friendly staff. I would definitely make this U-Haul location my choice. I would recommend this location to my friends and colleagues. Keep up the good work . Sincerely, Carlos M. Huertas Retired Fire Chief and Emergency Management Director
Carlos H | Overall ExperienceExpensive! Gaps on doors for exterior storage units. Mouse droppings everywhere. There’s a thing called pest control, use it! Will never use this storage facility again.
zach w | Overall ExperienceGreat customer service!!!
David H | First ImpressionsJason was very helpful and personable! Will be a returning customer in the future as life sees fit!
CHERYL A | First ImpressionsMoved our things in this week and so far very happy with the location, and unit.
Donald P | First ImpressionsThey don’t answer the phone. I had the central office email them and ask them to call me; they never did. I ended up mailing them a letter to ask them to call me when I needed help. This is not okay!
LESTER B | Overall ExperienceAll ok except billing and occassional staffing
MICHELLE F | Overall ExperienceThe professionalism and caring of the staff
Dernell C | Overall ExperienceThe staff was very professional and helpful during a stressful situation for me
Dernell C | First ImpressionsI missed a monthly payment because of a hospitalization was not even 30 days behind when I started receiving threatening letters of my stuff being auctioned & charged ridiculous fees staff not helpfu
Matthew C | Overall ExperienceI had a storage unit there for 9 years and the staff was always helpful and the facility always clean and secure. Keep up the good work.
JAMES A | Overall ExperienceI’d use this storage facility again if I had the need
Susan B | Overall ExperienceThank you for your truly excellent customer service. Your Staff and facilities are the very best.
Robert L | Overall ExperienceVery helpful
Sandra F | Overall ExperienceIt was nearly impossible to get in touch with UBox Concord, there were regularly double charges, and when retrieved the boxes was was severely damaged.
Brooke H | Overall ExperienceWhen I went to their facility to view the space they were not aware of my reservation. Further, they said a reservation with those people (you) dosesn't mean you have a reservation. BAD
al j | ReservationAll ift my stuff was desired by mice. Lost a$900 sectional a hardwood dresser two twin beds and clothing to mice droppings and mice chewing it up.
andrew t | Overall ExperienceWould give Excellent except for the fact that the gentlemen on, on the weekends, don't seem to be 'up to speed' on things as the women are during the week. I.E. A lock had been placed on our unit.
Bonnie P | Overall Experiencekept going up on the rent. not worth it. good facilities great staff. found cheaper elsewhere.
MICHAEL M | Overall ExperienceThis facility does not return phone calls. Corporate had to send 5 messages to this faciliyt. One man gave me false information and the lady at the desk was rude.
Sandra F | ReservationI wanted to thank Brittney for helping make my move in so easy. She was a nice supportive staff person.
Sarah O | ReservationWorst experience of my life. Most disfunctional company I’ve ever dealt with. Not getting a penny from me here on out.
Emily B | ReservationQUITE OFTEN THE AGENT DID NOT HAAVE ENOUGH INFORMATION TO HELP. I WAS GIVEN MISINFORMATION SEVERAL TIMES. I WAS BILLED $15 FOR NO REASON AND WITHOUT EXPLANATION. I COULD NOT CONTACT UHAUL ABOUT THIS.
DAVID L | Overall ExperienceI arraigned for a small unit online which, upon my arrival, was rented to someone else. Was given a larger unit and promised a call within 3 weeks, about smaller unit Never got a call & and moved out.
Robert H | Overall ExperienceThe facility manager was very helpful and was on top of everything.
Eric D | Overall Experiencethe facility is exceptionally hard to get in touch with. however once we were in touch, the customer service was phenomenal! Diane
Diane U | Overall Experienceclean, great customer service
PAMELA P | Overall ExperienceX
LINDA M | Overall Experience