Customer Reviews for U-Haul Moving & Storage of Columbia

3,511 reviews

29 Rte 66 E   Columbia, CT 06237
(Outside Willimantic, Next door to Wile Motors)

(860) 228-1886

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(860) 228-1886

29 Rte 66 E
Columbia, CT 06237
(Outside Willimantic, Next door to Wile Motors)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Car had transmission issues

ANDREAS H. 
Rating:
5.0

Customer did not leave a comment.

Cole A. 
Rating:
5.0

Customer did not leave a comment.

Roger B. 
Rating:
3.0

Was scheduled to drop off my truck off 20 miles away from my location. But had uhauls much closer to my location. I was unable to change drop off location. I ended up paying 100 dollars extra for mileage.

Angela H. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

I had a great experience with this Uhaul location and can understand all of the great reviews, which is not typical for other uhauls. Shane and Devon were both very helpful and went above and beyond to answer all my questions. Devon installed a hitch on my sport utility vehicle and even put the bike rack on that they sold within the store. One stop shopping made easy. No pressure. Just simple transaction. Thanks to you both.

Stephanie C. 
Rating:
5.0

Great experience!

Shakerah F. 
Rating:
5.0

Excellent customer service and excellent knowledge of what's needed to move stuff

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
4.0

Customer did not leave a comment.

Spiers M. 
Rating:
3.0

One employee was more welcoming and had interest to assist and give us the rental while the other was not

Erik A. 
Rating:
5.0

I have to say that the Columbia Ct uhaul are a well oiled machine. They are customer orientated and work as a team. If you have a question they have the answer. I would reccomend this uhual 100 x over any other. Thanks for all your help Columbia Ct Uhaul.

Blaine H. 
Rating:
5.0

Too many texts/emails being sent by your computer generated communication system... I have gotten multiples all saying the same thing re contract, service , receipts, etc . ,

karen H. 
Rating:
3.0

It's BS that this area doesn't have dealers that takes trailers and you have to drive an extra 40 min away to return. Giving miles doesn't mean anything when you have to put gas in.

Melanie R. 
Rating:
5.0

When I first opened the door I was like this place is clean and it was alot nicer than I thought it would be. The staff was amazing and very helpful. I thought that I would have to get w units. But I only needed one. Thanks for all your help Shane and I think her name was Bernadette. If I have your name wrong im sorry.

Blaine H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James Debra H. 
Rating:
5.0

Customer did not leave a comment.

Miguel B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yavier J. 
Rating:
5.0

Customer did not leave a comment.

okema W. 
Rating:
5.0

Customer did not leave a comment.

RICH F. 
Rating:
5.0

Excellent service

Richard S. 
Rating:
5.0

I love this location, I actually go out of my way to use it. The staff is the epitome of what customer service is all about. Some of your other locations should take notes.

KATHLEEN D. 
Rating:
5.0

The staff at the Columbia U-Haul are very friendly and helpful. The units area are well kept. If you live in the area and need storage I would suggest this business.

Deborah L. 
Rating:
5.0

Customer did not leave a comment.

Roger B. 
Rating:
5.0

Customer did not leave a comment.

Anatalia C. 
Rating:
5.0

Very nice clean ,friendly employees

Giovanna H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chris W. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

And their customer service is top notch !

KATHLEEN D. 
Rating:
3.0

The store manager was extremely rude and defensive. I would not recommend. I was charged for an extra day incorrectly and it took me a long time of arguing back-and-forth to get my money back and then they still wouldn’t give it back to me fully. Every time I’ve ever called he’s been very combative I don’t think he’s very professional at all

Jennifer M.  |  Overall Experience 
Rating:
3.0

I haven't moved my stuff in yet.

Heather M.  |  Online Move In 
Rating:
5.0

Employee Devin was extremely helpful both at pickup and return

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

bienvenido M. 
Rating:
5.0

Customer did not leave a comment.

Yavier J. 
Rating:
5.0

Customer did not leave a comment.

Ian S. 
Rating:
5.0

Have all of your locations run as well as this one…. the staff is more than courteous …more than helpful and has your best interest at heart We only USA locations

Chuck H. 
Rating:
3.0

Employee Shane was rude at every angle, it's like he didn't even wanna be there.

Lorenzo L. 
Rating:
5.0

Customer did not leave a comment.

Sean K. 
Rating:
5.0

My technician was great. Skilled and knowledgeable. I feel like I and my vehicle were in very good hands would come back anytime and recommend thank you Shane and Devin for your hospitality kindness and professionalism

robyn M. 
Rating:
3.0

The miles for location change were not added and I got billed for extra miles. Overall poor expirence with U-Haul and got charged for more that I should have

Eric H. 
Rating:
5.0

Customer did not leave a comment.

Terrie F. 
Rating:
5.0

Excellent location and service.

THOMAS K. 
Rating:
5.0

Customer did not leave a comment.

mark C. 
Rating:
5.0

What a completely different experience from the last rental location I used. Every member of the team in Columbia was friendly, helpful, and professional. It was truly an exemplary customer experience from beginning to end, including the vehicle which was perfect. I will use this location and highly recommend them to anyone and everyone. Thank you!

Stephanie R. 
Rating:
5.0

Awesome people and service

John G. 
Rating:
5.0

Customer did not leave a comment.

Luke R. 
Rating:
4.0

Customer did not leave a comment.

Giacinto M.  |  Overall Experience 
Rating:
5.0

The crew that work at the U-Haul storage facility in Columbia, CT were extremely helpful, kind and knowledgable about various donation centers in the area. My UCONN daughter stored her apartment belongings for several months and we rented a vehicle on both ends to transport the items.Thanks for your outstanding service!

Diane R.  |  Overall Experience 
Rating:
5.0

Thank you for your grace and transparency utilizing the U-Haul rental. Your facility and equipment is very clean and I did my best to return it that way. Your setup and equipment introduction was helpful. Most important, compared to past rentals, I wasn't at the counter for 45 minutes with you holding my license saying the system was not accepting it. You've got your shit together and I'll let my friends know.

Joe M. 
Rating:
4.0

Had a great experience!

Roland L. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

Deborah D. 
Rating:
5.0

This location is consistently best in class!

Phillip C. 
Rating:
5.0

Shane and Team working hard

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

I would highly recommend this facility..staff are helpful and friendly the storage space is clean and well maintained and very affordable access is easy to get to… definitely use this facility again..5 stars..

ADRIAN G.  |  Overall Experience 
Rating:
5.0

Excellent job by the installer and great follow-up prior to the appointment. I recommend this site for anyone interested in a trailer hitch and wiring harness installation.

Jack F. 
Rating:
5.0

Don't change a thing!!! All my visits there have been great. They are always prepared, Awesome customer service & they're nice & friendly too!

Patti A M. 
Rating:
4.0

Customer did not leave a comment.

Giacinto M.  |  Overall Experience 
Rating:
4.0

It was good experience. We appreciated the help given to us in securing and loading the unit.

Rose Marie K.  |  Online Move In 
Rating:
5.0

Shane is a great manager. Always efficient, helpful and provides excellent customer service. The staff is wonderful too. I have rented from this location several times for my business. Very satisfied.

karen H. 
Rating:
5.0

All Hand's on Deck Very Knowledgeable & Helpful regarding our specific moving needs! Showroom was very clean and organized! All Around Great Customer Service! Shane is Outstanding! Mike Ennis Storrs, CT.

Mike N. 
Rating:
5.0

Customer did not leave a comment.

Michele A. 
Rating:
5.0

Shein was awesome!! Thank you

Jaqueline G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica C. 
Rating:
5.0

Customer did not leave a comment.

Pedro Q. 
Rating:
5.0

Shane and Daisy and the team were friendly, helpful, and professional and flexible with our moving needs. Thank you!

Carl W M. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C N. 
Rating:
5.0

Shane is always a pleasure to work/deal with. He is always curteous and knowledgeable about his services and supplies.

Frank B. 
Rating:
5.0

Everything was perfect and everyone was great

Kwaadwo D. 
Rating:
3.0

Customer did not leave a comment.

Edwina D. 
Rating:
4.0

It was a nightmare returning the truck after hours. There was no barcode anywhere to scan to verify we were returning the truck on time. We wasted > half an hour (in the cold), not knowing if Uhaul had the info that the truck was returned to the correct location on time. Was planning on calling the next day to fight the $20 charge before I noticed on the receipt that the $20 charge was not there. Not happy.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Katherine B. 
Rating:
5.0

Good service

EDWIN Z. 
Rating:
5.0

Customer did not leave a comment.

Dean A. 
Rating:
5.0

Customer did not leave a comment.

Michael F.  |  Online Move In 
Rating:
4.0

no wifi to connect app so I had to just drop off keys.

James F. 
Rating:
5.0

Customer did not leave a comment.

Bob K. 
Rating:
5.0

I was so surprised at the cleanliness of the facility and the promptness of my service. I enjoyed using the ap to reserve my reservation and was very easy to process the rental upon my arrival. Then the return was that much more enjoyable. Very much impressed on the ap feature and the rental process, I regularly rent and this time has been by far my best experience.

Matthew H. 
Rating:
5.0

General manager and staff on duty were some of the nicest human beings I've ever met. 10/10. High quality & clean location and experience that I would highly recommend to anyone looking for storage or some help w/ moving trucks.

Evan H. 
Rating:
5.0

Great service

Dave B. 
Rating:
5.0

Customer did not leave a comment.

Deborah D. 
Rating:
5.0

Great experience renting from the Columbia, CT location. From scheduling throughout pickup, and drop off was very easy and the staff was very helpful.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
Rating:
5.0

The best U Haul I have used Seven different locations multiple times over the years! The owner is top notch! Great hours, the crew works together for the best customer experience! Highly recommend

Paul S. 
Rating:
4.0

Staff is courteous and helpful,

Candace C. 
Rating:
5.0

The owner and staff were fantastic and I highly recommend!

Brandon B. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Customer did not leave a comment.

Melanie D. 
Rating:
5.0

I have had many visits to this location over the past month... everyone I have encountered has been friendly,knowledgeable & accommodating. They made moving so much better. Thank you😊

Patti M. 
Rating:
5.0

Excellent service

CRAIG S.  |  Overall Experience 
Rating:
5.0

I cant think of anything, it was an amazing experiance. Good people, clean facility, fast in and out service. I HIGHLY Recommend going to this Specific location for all your moving needs. 5 stars from me.✨️✨️✨️✨️✨️

william A. 
Rating:
5.0

Great location, top notch Service.

STEVEN H. 
Rating:
5.0

Very nice people! Couldn't have been easier.

Craig Mansfield W. 
Rating:
5.0

Great service!

Cindy A. 
Rating:
5.0

Customer did not leave a comment.

Francis B. 
Rating:
4.0

Customer did not leave a comment.

Gyasi M. 
Rating:
5.0

Staff at Columbia, Ct location are AWESOME....very helpful, suggested Perfect products & accommodated changes in moving schedule. Highly recommend Uhaul! Great moving supplies too..... 😊

Patti M. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
1.0

The manager is a total bum. Unprofessional. He actually threatened to call the police on me whe

sean M. 
Rating:
4.0

Customer did not leave a comment.

Raymond G. 
Rating:
5.0

Customer did not leave a comment.

Andrea D. 
Rating:
5.0

This was a terrific experience. Devon was extremely knowledgeable, easy to talk to and very helpful helping us to determine the best products and methods of installation of our trailer hitch and wiring. The job he did was timely and very well done. We would highly recommend Devon and U-Haul Moving & Storage of Columbia - there are some great people working here!

Thomas L. 
Rating:
5.0

Great service, easy to rent and return knowledgable staff saved me money and time

MARY W. 
Rating:
2.0

I will tell everyone I know never to go there

Steven O. 
Rating:
5.0

Customer did not leave a comment.

JODI G. 
Rating:
5.0

The Columbia U-Haul team is fantastic! They take pride in their work and truly make you feel like family. Whether you're just grabbing boxes or are packing up a whole U-Box to be shipped across the country, they always have a smile and the know-how to make the moving process easier.

Cameron K. 
Rating:
3.0

Customer did not leave a comment.

Nick G. 
Rating:
1.0

Shane was extremely combative and not helpful at all He made this experience awful and i will be leaving as soon as i can. His lack of customer service skills and general demeanor made this a terrible experience

Chris P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Galina R. 
Rating:
5.0

Customer did not leave a comment.

Noreen F. 
Rating:
5.0

Ive rented a few uhaul trucks and always had a great experience with their team.Will recommend 100%. BLUE aka Luis

luis H. 
Rating:
5.0

Customer did not leave a comment.

TERRI S.  |  Overall Experience 
Rating:
5.0

Shane and his staff were absolute professionals. Extremely helpful and knowledgeable. If you have any moving and storage needs don’t hesitate to contact them.

JUAN S.  |  Overall Experience 
Rating:
5.0

Seamus and his staff were extremely helpful. We needed to find storage on short notice, the staff assisted us with both renting a truck and finding the best storage space for our needs. They are very professional and a pleasure to work with.

JUAN S.  |  First Impressions 
Rating:
5.0

Very friendly, clean bathroom, has overhead door at entrance area and carts in corridor, makes it super easy to bring stuff in/out. Prices are basically the same as other facilities that don't have those extras. Highly recommend!

Stephanie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin L.  |  Overall Experience 
Rating:
4.0

I don't know why the month of free storage that the truck pre-order said is gone? Also charged me for 2 months of storage, I am only using this warehouse for a week because my next truck is scheduled for July 31st and I will be moving my entire belongings!

James W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jonas M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

IRENE m.  |  Overall Experience 
Rating:
4.0

There could have been better lighting above the unit. Otherwise, no complaints!

BRUCE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven B.  |  Online Move In 
Rating:
4.0

Couple computer to reality issues , nothing life changing , all worked out once the humans got involved

JOSEPH C.  |  First Impressions 
Rating:
5.0

excellent service

CARLOS M.  |  Overall Experience 
Rating:
5.0

Great service!!!

Dustin H.  |  Overall Experience 
Rating:
5.0

Excellent very responsible

heric a.  |  Overall Experience 
Rating:
5.0

Thank you Shane for all your help and being a pleasant face to us during a stressful situation.

ALEXANDER M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sian C.  |  Online Move In 
Rating:
5.0

Shane was extraordinarily friendly and helpful!!

MELISSA R.  |  First Impressions 
Rating:
5.0

Always helpful, friendly & courteous; would recommend this facility to anyone in need of storage. **********

Alice R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond D.  |  Overall Experience 
Rating:
5.0

Shane was very helpful!!

Joanna L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MaryAnn R.  |  First Impressions 
Rating:
5.0

I believe it was the manager but older gentleman on staff was amazing courteous knowledgeable and completely took care of me as a customer not a skip in his beat. Was actually very impressed

Kristopher B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin T.  |  Overall Experience 
Rating:
5.0

Staff are great! Friendly and helpful. Very professional. Thank you.

Philip M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ieshia M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corinna q.  |  Overall Experience 
Rating:
5.0

The staff were very friendly and helpful,

Deborah L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CASEY W.  |  Overall Experience 
Rating:
5.0

The general manager was awesome. He helped me through the entire process, cleanest location I’ve see.

Damian D.  |  First Impressions 
Rating:
5.0

Service was great and the storage location was in the right location for me. Thanks you

STEVEN H.  |  Overall Experience 
Rating:
5.0

I have rented several trucks from this facility and a storage unit. I have always found the staff very professional and knowledgeable. They go above and beyond to be certain their customers have a positive experience.

heidi r.  |  Overall Experience 
Rating:
3.0

There was definitely a miscommunication when we spoke to a young man the month prior to us moving out about what can and can not be left in the “Green Room”. But other than that rating this storage place average.

Zerry E.  |  Overall Experience 
Rating:
5.0

Very informative. Patient and answered all my questions. Went above and BEYOND to make sure I was comfortable any doubts I had were cleared.

liz o.  |  First Impressions 
Rating:
4.0

Mice in the unit a lot of them everyone was nice and helpful

Carrie T.  |  Overall Experience 
Rating:
5.0

Keep up the good work

joseph G.  |  First Impressions 
Rating:
5.0

Muy amables

damaris m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bernadette s.  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful

Debra H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Phyllis S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dave a.  |  First Impressions 
Rating:
5.0

Great service

lisa s.  |  First Impressions 
Rating:
5.0

24 hours access

Raina S.  |  First Impressions 
Rating:
5.0

Bernadette was extremely helpful . She is a huge asset to your company. For a working person with 2 jobs, you should be able to access the facility 24/7.

Sandra R.  |  Overall Experience 
Rating:
5.0

I will rent again from u-Hal

jospeh g.  |  Overall Experience 
Rating:
5.0

really great service

Honghui Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany G.  |  Overall Experience 
Rating:
5.0

They were very kind and detailed from start to finish, I recommend them in all aspects

Ruben A.  |  First Impressions 
Rating:
5.0

The staff was helpful and courteous, good price and easy to work with.

scott g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELLEN C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymon B.  |  First Impressions 
Rating:
5.0

Thank yous all very much I appreciate what you all of yous there went way out of your way to help me out after I hurt my surgery shoulder tonight even though it's not in your renaming and it's not part of your contract with me I can't find the words to even express my appreciation to me that business is five stars and more to myself keep up all the fine work yous all do ones in need of help. In my words to yous all there your the best. Thank yous all again. From Mary A sterling

mary s.  |  First Impressions 
Rating:
5.0

Great Staff and very helpful.

Philip M.  |  First Impressions 
Rating:
1.0

Guy that own the place or what ever screamed at me and my wife about something and the unit I rented had a huge hole in it and some critters got in

Dwight S.  |  Overall Experience 
Rating:
5.0

This team was awesome from beginning to end! I was truly impressed with the customer service, facility and their flexibility. It's rare to find such a great group of individuals who all go out of their way for customer's to have a great experience and remain pleasant each time. Five stars isn't enough but they deserve every one!

Peggy D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paloma B.  |  First Impressions 
Rating:
2.0

Kinda sucked there was no light inside my unit. Was extremely dark inside the unit. Payed 200 dollars a month and couldn’t get a light in the unit. Other then that everything was fine.

Andrew L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Omar S.  |  Overall Experience 
Rating:
5.0

Shane was great, it has been a very long time since I received such excellent service.

Madeline g.  |  First Impressions 
Rating:
2.0

Been waiting on a insurance claim and have yet to receive any information regular's information this matter

Elizabeth S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JESSICA M.  |  Overall Experience 
Rating:
3.0

Agent was nice and proficient. However process for all was a bit lengthy. Otherwise nice. Good business!!! I recommend

Michael H.  |  First Impressions 
Rating:
5.0

Paperwork took a long time to complete. Very friendly staff clean trucks. I rented a lot to U-Hauls in my lifetime. This is one of the better places to rent them.

rich d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert A.  |  First Impressions 
Rating:
5.0

I'm happy with all the services that I received from my local Uhaul. And would/will use Uhaul services in the near future when needed.

enevia b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yoland v.  |  First Impressions 
Rating:
5.0

Great staff and clean, dry storage.

Janet O.  |  Overall Experience 
Rating:
5.0

Will use again

Anne C.  |  Overall Experience 
Rating:
5.0

thank you

Angela M.  |  Overall Experience 
Rating:
3.0

Reserving the unit was quick and easy. The service I e person I worked with was very good and helpful, but I felt he was a bit condescending to me because I’m a woman.

Maria M.  |  First Impressions 
Rating:
3.0

The staff was friendly enough, but it took forever(!) to get a storage unit due to the person not knowing their job. When closing out my unit early the woman just said I did not get any money refunded and could’ve easily explained they do not pro-rate, but I was left to wonder and had to research it myself.

Leslie G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Devin M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen L.  |  First Impressions 
Rating:
5.0

Lovely and well managed! My stuff was in a temperature controlled unit for a year and was fine. The staff was friendly and helpful. The bathroom facilities were extremely clean as well. This was at the Colombia CT UHaul.

Robyn B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

destiny p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David R.  |  Overall Experience 
Rating:
5.0

N/a

enevia b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

serge a.  |  Overall Experience 
Rating:
4.0

Staff is a 10 star . Keep them... they treat your customers fantastic. I recommend you to everyone and will use as long as my daughter needs storage for college

Laura S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charis C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph T.  |  Overall Experience 
Rating:
5.0

Excellent service, great staff.

Corinna q.  |  First Impressions 
Rating:
4.0

You should give out an instruction sheet about the storage units when making sales

TAMMY M.  |  First Impressions 
Rating:
5.0

very friendly staff

juan a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TINA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Suresh D.  |  Overall Experience 
Rating:
5.0

Bernadette was very helpful & patient on the phone & in person. The check in for truck & unit was smooth & efficient. All questions were answered & staff was most helpful & pleasant, not always so now a days.

Claudine K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lenora L.  |  Overall Experience 
Rating:
5.0

Had to take care of a few things and Shane went above and beyond

Mark S.  |  First Impressions 
Rating:
5.0

Shane and his team are very down to earth and professional I would recommend that facility to everyone.

KENNETH / Anthoney J.  |  First Impressions 
Rating:
4.0

Difficulty with storage on second floor with no elevator; otherwise fine. Staff were very helpful.

JANET W.  |  Overall Experience 
Rating:
5.0

The staff at this location went above and beyond in helping me on multiple occasions. I am truly grateful to have made acquaintances with one of the employees

Michael A.  |  First Impressions 
Rating:
5.0

I love this U-Haul the staff is very helpful and very informative regarding your policies for your vehicles. The place is always clean, the restrooms are impeccable you don’t even see that in the best restaurant. Thank you for such a great service at the Columbia Connecticut U-Haul

loretta m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Iris M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robinann M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dustin a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristina t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

terri s.  |  Overall Experience 
Rating:
5.0

The staff were very accommodating and friendly.

Donna D.  |  First Impressions 
Rating:
5.0

Everyone - especially Bernadette ( I believe that is her name) was patient and extremely helpful.

Joanne P.  |  Overall Experience 
Rating:
5.0

Helpful assistant

Matthew P.  |  First Impressions 
Rating:
5.0

Shane was very helpful as well as professionall the woman who was at the front desk was pleasant as well. I believe I had held my storage at that location since 2009.

CHERYL L.  |  Overall Experience 
Rating:
4.0

The only thing is, it said first month free but I didn’t get first month free.

Christina T.  |  Online Move In 
Rating:
3.0

My items were in good shape and in safe condition at this UHaul however I received poor customer service. I was unfairly penalized for an error that was not my fault and was not provided a refund. I would like for UHaul to be better about communicating the information for setting up a storage unit and to double-check that the information they have entered is correct. This error on the part of UHaul cost me almost $100. I am not a satisfied customer.

Philip D.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and fast thank u

Michelle F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evelyn D.  |  Overall Experience 
Rating:
5.0

I had to move unexpectedly and quickly. I learned of the storage availability when I picked up the U-Haul truck the night before. It was very convenient, as I didn't have to worry about finding somewhere else to store my belongings. I entered the store on a busy Saturday morning. Shane was very patient and accommodating, and was able to sense that i was in a difficult and sensitive situation. I was there to unload a 20' truck by myself. (My 14 yo son came later to help move things to the 2 storage units i rented). Shane offered water and checked on me periodically, and even helped to move some heavy items. He suggested locks for the units and plastic covers for the mattresses. In a whiwind day that was difficult, the kindness and compassion he showed made a situation that could have been traumatic not nearly as bad.

Susan J.  |  First Impressions 
Rating:
4.0

Thanks, Great staff, on a very hot day, when I was moving stuff into my unit, they brought me some cold water.

al s.  |  Overall Experience 
Rating:
5.0

The staff at this location were kind and helpful. During a very stressful time of life (moving), they make you feel so well taken care of and supported. They are fantastic at advising and willing to go above and beyond. Absolutely loved my time working with them, and the facilities are immaculate.

Sarah C.  |  First Impressions 
Rating:
5.0

I have been doing business with that location for over ten years. They always tried to be helpful and honest.

Joel H M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christopher R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lenora L.  |  First Impressions 
Rating:
5.0

It was great that U-Haul was able to reach out to the College students and offer the them a unit. It was very helpful and appreciated Thank you

christopher R.  |  First Impressions 
Rating:
5.0

The staff were always very helpful.

JUDITH G.  |  Overall Experience 
Rating:
5.0

The customer rep was very helpful an kind.knew about the business and very polite.he was a blessing to me and your business..also went out of his way to make sure I had everything I needed.

Richard C.  |  First Impressions 
Rating:
5.0

William went out of his way to provide me with the information I needed and walked me through the entire process of reserving a truck 1 way from out of State and with selecting the right size storage.

Alice R.  |  First Impressions 
Rating:
5.0

Very knowledgeable.

terri s.  |  First Impressions 
Rating:
5.0

Staff were super helpful and friendly. Would definitely go there again!

Margaret T.  |  Overall Experience 
Rating:
1.0

Major computer issues Charged an entire month for a few days Telephone service was confusing Poor communication between offices Could not get directions to facility. Was given wrong information.

Cindy M.  |  Overall Experience 
Rating:
5.0

We use U-haul all of the time because of the great service from your representatives.

ROBERT & FRANCES C.  |  Overall Experience 
Rating:
5.0

The employees I dealt with where amazing!!! Jon Slota was such a help !!!

Timothy P.  |  First Impressions 
Rating:
5.0

the employees are very nice and professional. they work hard to provide excellent service.

haydee a.  |  First Impressions 
Rating:
4.0

I was satisfied with help.

sabine a.  |  First Impressions 
Rating:
4.0

The doors and locking mechanisms worked well. The rest room facilities were a huge plus. Ground floor unit 1905 had occasional moisture at floor in rear, likely from rain or snow melt in parking lot.

DOUGLAS L.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful, pleasant and informative.

david k.  |  First Impressions 
Rating:
5.0

great

Edward M.  |  Overall Experience 
Rating:
5.0

It was a pleasure doing business with them

George M.  |  Overall Experience 
Rating:
2.0

Its really hard to answer the above questions. The storage was ok. No elevator bugs got into my daughters belongings. Understaffed computer system is always down. Staff could care less.

Tesha B.  |  Overall Experience 
Rating:
1.0

I was very dissapointed and disgusted when i went to go move my things out of my storage #1412 to find out i had cockaroaches in my things. I def did not move in with them. Will not reccomend uhaul!

jessica v.  |  Overall Experience 
No reviews have been submitted for this location.

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