Customer Reviews for U-Haul Moving & Storage of Columbia

3,519 reviews

29 Rte 66 E   Columbia, CT 06237
(Outside Willimantic, Next door to Wile Motors)

(860) 228-1886

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(860) 228-1886

29 Rte 66 E
Columbia, CT 06237
(Outside Willimantic, Next door to Wile Motors)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Prices were high but it was good.

Sebastian St.Amour  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sebastian StAmour 
Rating:
5.0

Customer did not leave a comment.

Laura Desantis 
Rating:
5.0

I've been there several times. The people in the service is excellent. Very nice over there

Alisar nakhoul 
Rating:
5.0

The team was awesome!

Marsha Chadwell  |  Online Move In 
Rating:
1.0

The manager I believe his name was Shane but don’t quite recall but everyone there was beyond extremely rude in Columbia CT. He even had the nerve to yell at us when we called back when he didn’t make what was discussed right. Also be aware that UHaul offers movers on their website and they will take no responsibility for the movers they put on their website. If you’re not willing to back what you offer on your website you should never offer them Uhaul!! You lost a long time customer today and you know what you did was wrong on so many levels. He needs fired or at least retrained for his customer experience response as screaming and saying “that it’s not his problem.” And they went as far as to still charge us for pads that were returned and never even unpacked. Customer service was also no help and simply typed up a “compliant” which I feel will go nowhere. At this rate I doubt uhaul will be in business much longer with people running the show like this.

Christopher Nichols 
Rating:
1.0

I inserted debit card and accepted a charge of $26.54. Then apparently the employee had me sign something about condition and plate number in pictures. He never said it was safe tow for extra $5. U-Haul charged me twice and it was unauthorized and fraudulent.

Allen Herzog 
Rating:
5.0

Great customer service!

Marsha Chadwell 
Rating:
5.0

I made a reservation online to have a hitch and wiring installed. The website was user friendly. I received a call from uhaul once my parts were in and to confirm my reservation. (nice customer service!) Everything went without a hitch (no pun intended) primarily due to the install technician Devon keeping me updated and doing a great job! There is another uhaul location much closer to me but because of this seamless transaction, I will make the drive to Columbia's location for all my uhaul needs. Devon should get a raise! Such a nice young man. It's refreshing to get such excellent service.

Debra Mcelroy 
Rating:
3.0

Car had transmission issues

ANDREAS HALIDIS 
Rating:
5.0

Customer did not leave a comment.

Cole Atkins 
Rating:
5.0

Customer did not leave a comment.

Roger Belisle 
Rating:
3.0

Was scheduled to drop off my truck off 20 miles away from my location. But had uhauls much closer to my location. I was unable to change drop off location. I ended up paying 100 dollars extra for mileage.

Angela Harrop 
Rating:
5.0

Customer did not leave a comment.

William Beauchene 
Rating:
5.0

I had a great experience with this Uhaul location and can understand all of the great reviews, which is not typical for other uhauls. Shane and Devon were both very helpful and went above and beyond to answer all my questions. Devon installed a hitch on my sport utility vehicle and even put the bike rack on that they sold within the store. One stop shopping made easy. No pressure. Just simple transaction. Thanks to you both.

Stephanie Crossen 
Rating:
5.0

Great experience!

Shakerah Farrar 
Rating:
5.0

Excellent customer service and excellent knowledge of what's needed to move stuff

ROBERT MACLURE 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Beebe 
Rating:
4.0

Customer did not leave a comment.

Spiers Martinez 
Rating:
3.0

One employee was more welcoming and had interest to assist and give us the rental while the other was not

Erik Ayla 
Rating:
5.0

I have to say that the Columbia Ct uhaul are a well oiled machine. They are customer orientated and work as a team. If you have a question they have the answer. I would reccomend this uhual 100 x over any other. Thanks for all your help Columbia Ct Uhaul.

Blaine Hart 
Rating:
5.0

Too many texts/emails being sent by your computer generated communication system... I have gotten multiples all saying the same thing re contract, service , receipts, etc . ,

karen hart 
Rating:
3.0

It’s BS that this area doesn’t have dealers that takes trailers and you have to drive an extra 40 min away to return. Giving miles doesn’t mean anything when you have to put gas in.

Melanie Rattie 
Rating:
5.0

When I first opened the door I was like this place is clean and it was alot nicer than I thought it would be. The staff was amazing and very helpful. I thought that I would have to get w units. But I only needed one. Thanks for all your help Shane and I think her name was Bernadette. If I have your name wrong im sorry.

Blaine Hart  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James Debra Healey 
Rating:
5.0

Customer did not leave a comment.

Miguel Berrios Guadalupe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yavier Jimenez De Jesus 
Rating:
5.0

Customer did not leave a comment.

okema wilson 
Rating:
5.0

Customer did not leave a comment.

RICH FRAZIER 
Rating:
5.0

Excellent service

Richard Smith 
Rating:
5.0

I love this location, I actually go out of my way to use it. The staff is the epitome of what customer service is all about. Some of your other locations should take notes.

KATHLEEN DOHERTY 
Rating:
5.0

The staff at the Columbia U-Haul are very friendly and helpful. The units area are well kept. If you live in the area and need storage I would suggest this business.

Deborah Luond 
Rating:
5.0

Customer did not leave a comment.

Roger Belisle 
Rating:
5.0

Customer did not leave a comment.

Anatalia Caraballo 
Rating:
5.0

Very nice clean ,friendly employees

Giovanna Harris  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chris Wilder 
Rating:
5.0

Customer did not leave a comment.

Thomas McGrath 
Rating:
5.0

And their customer service is top notch !

KATHLEEN DOHERTY 
Rating:
3.0

The store manager was extremely rude and defensive. I would not recommend. I was charged for an extra day incorrectly and it took me a long time of arguing back-and-forth to get my money back and then they still wouldn’t give it back to me fully. Every time I’ve ever called he’s been very combative I don’t think he’s very professional at all

Jennifer Matthews  |  Overall Experience 
Rating:
3.0

I haven't moved my stuff in yet.

Heather Marques  |  Online Move In 
Rating:
5.0

Employee Devin was extremely helpful both at pickup and return

Thomas McGrath 
Rating:
5.0

Customer did not leave a comment.

bienvenido Martinez 
Rating:
5.0

Customer did not leave a comment.

Yavier Jimenez De Jesus 
Rating:
5.0

Customer did not leave a comment.

Ian Stanton 
Rating:
5.0

Have all of your locations run as well as this one…. the staff is more than courteous …more than helpful and has your best interest at heart We only USA locations

Chuck Haralson 
Rating:
3.0

Employee Shane was rude at every angle, it’s like he didn’t even wanna be there.

Lorenzo Lewis 
Rating:
5.0

Customer did not leave a comment.

Sean Kegler 
Rating:
5.0

My technician was great. Skilled and knowledgeable. I feel like I and my vehicle were in very good hands would come back anytime and recommend thank you Shane and Devin for your hospitality kindness and professionalism

robyn mitchell 
Rating:
3.0

The miles for location change were not added and I got billed for extra miles. Overall poor expirence with U-Haul and got charged for more that I should have

Eric Holden 
Rating:
5.0

Customer did not leave a comment.

Terrie Fluet 
Rating:
5.0

Excellent location and service.

THOMAS KEREKES 
Rating:
5.0

Customer did not leave a comment.

mark caron 
Rating:
5.0

What a completely different experience from the last rental location I used. Every member of the team in Columbia was friendly, helpful, and professional. It was truly an exemplary customer experience from beginning to end, including the vehicle which was perfect. I will use this location and highly recommend them to anyone and everyone. Thank you!

Stephanie Rearden 
Rating:
5.0

Awesome people and service

John Goldsnider 
Rating:
5.0

Customer did not leave a comment.

Luke Roche 
Rating:
4.0

Customer did not leave a comment.

Giacinto Marcantonio  |  Overall Experience 
Rating:
5.0

The crew that work at the U-Haul storage facility in Columbia, CT were extremely helpful, kind and knowledgable about various donation centers in the area. My UCONN daughter stored her apartment belongings for several months and we rented a vehicle on both ends to transport the items.Thanks for your outstanding service!

Diane Reed  |  Overall Experience 
Rating:
5.0

Thank you for your grace and transparency utilizing the U-Haul rental. Your facility and equipment is very clean and I did my best to return it that way. Your setup and equipment introduction was helpful. Most important, compared to past rentals, I wasn’t at the counter for 45 minutes with you holding my license saying the system was not accepting it. You’ve got your shit together and I’ll let my friends know.

Joe McCreight 
Rating:
4.0

Had a great experience!

Roland Legere 
Rating:
5.0

Customer did not leave a comment.

John Kolasa 
Rating:
5.0

Customer did not leave a comment.

Deborah Dancy 
Rating:
5.0

This location is consistently best in class!

Phillip Cohn 
Rating:
5.0

Shane and Team working hard

Michael Proctor 
Rating:
5.0

Customer did not leave a comment.

Richard Smith 
Rating:
5.0

I would highly recommend this facility..staff are helpful and friendly the storage space is clean and well maintained and very affordable access is easy to get to… definitely use this facility again..5 stars..

ADRIAN GREENLEE  |  Overall Experience 
Rating:
5.0

Excellent job by the installer and great follow-up prior to the appointment. I recommend this site for anyone interested in a trailer hitch and wiring harness installation.

Jack Frost 
Rating:
5.0

Don't change a thing!!! All my visits there have been great. They are always prepared, Awesome customer service & they're nice & friendly too!

Patti A Matthews 
Rating:
4.0

Customer did not leave a comment.

Giacinto Marcantonio  |  Overall Experience 
Rating:
4.0

It was good experience. We appreciated the help given to us in securing and loading the unit.

Rose Marie Kitchell  |  Online Move In 
Rating:
5.0

Shane is a great manager. Always efficient, helpful and provides excellent customer service. The staff is wonderful too. I have rented from this location several times for my business. Very satisfied.

karen hart 
Rating:
5.0

All Hand's on Deck Very Knowledgeable & Helpful regarding our specific moving needs! Showroom was very clean and organized! All Around Great Customer Service! Shane is Outstanding! Mike Ennis Storrs, CT.

Mike Nennis 
Rating:
5.0

Customer did not leave a comment.

Michele ARawolleGagne 
Rating:
5.0

Shein was awesome!! Thank you

Jaqueline Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Condil 
Rating:
5.0

Customer did not leave a comment.

Pedro Quinones 
Rating:
5.0

Shane and Daisy and the team were friendly, helpful, and professional and flexible with our moving needs. Thank you!

Carl W Mercier 
Rating:
5.0

Customer did not leave a comment.

Kevin Collen 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C NOLI 
Rating:
5.0

Shane is always a pleasure to work/deal with. He is always curteous and knowledgeable about his services and supplies.

Frank Barbera 
Rating:
5.0

Everything was perfect and everyone was great

Kwaadwo Dankyi-ampadu 
Rating:
3.0

Customer did not leave a comment.

Edwina Desinor 
Rating:
4.0

It was a nightmare returning the truck after hours. There was no barcode anywhere to scan to verify we were returning the truck on time. We wasted > half an hour (in the cold), not knowing if Uhaul had the info that the truck was returned to the correct location on time. Was planning on calling the next day to fight the $20 charge before I noticed on the receipt that the $20 charge was not there. Not happy.

Mary Meyer 
Rating:
5.0

Customer did not leave a comment.

Katherine Barrett 
Rating:
5.0

Good service

EDWIN ZARAGOZA-LUGO 
Rating:
5.0

Customer did not leave a comment.

Dean Allard 
Rating:
5.0

Customer did not leave a comment.

Michael Fitzcordoba  |  Online Move In 
Rating:
4.0

no wifi to connect app so I had to just drop off keys.

James Friedman 
Rating:
5.0

Customer did not leave a comment.

Bob Kelly 
Rating:
5.0

I was so surprised at the cleanliness of the facility and the promptness of my service. I enjoyed using the ap to reserve my reservation and was very easy to process the rental upon my arrival. Then the return was that much more enjoyable. Very much impressed on the ap feature and the rental process, I regularly rent and this time has been by far my best experience.

Matthew Hillyer 
Rating:
5.0

General manager and staff on duty were some of the nicest human beings I’ve ever met. 10/10. High quality & clean location and experience that I would highly recommend to anyone looking for storage or some help w/ moving trucks.

Evan Hagberg 
Rating:
5.0

Great service

Dave Benedict 
Rating:
5.0

Customer did not leave a comment.

Deborah Dancy 
Rating:
5.0

Great experience renting from the Columbia, CT location. From scheduling throughout pickup, and drop off was very easy and the staff was very helpful.

Robert Goderd 
Rating:
5.0

Customer did not leave a comment.

Lisa Corcoran 
Rating:
5.0

The best U Haul I have used Seven different locations multiple times over the years! The owner is top notch! Great hours, the crew works together for the best customer experience! Highly recommend

Paul staley 
Rating:
4.0

Staff is courteous and helpful,

Candace Corbridge 
Rating:
5.0

The owner and staff were fantastic and I highly recommend!

Brandon Bonito 
Rating:
5.0

Customer did not leave a comment.

James Woyciechowski 
Rating:
5.0

Customer did not leave a comment.

James Nagauton 
Rating:
5.0

Customer did not leave a comment.

Melanie Dazy 
Rating:
5.0

I have had many visits to this location over the past month... everyone I have encountered has been friendly,knowledgeable & accommodating. They made moving so much better. Thank you😊

Patti Matthews 
Rating:
5.0

Excellent service

CRAIG SWANSON  |  Overall Experience 
Rating:
5.0

I cant think of anything, it was an amazing experiance. Good people, clean facility, fast in and out service. I HIGHLY Recommend going to this Specific location for all your moving needs. 5 stars from me.✨️✨️✨️✨️✨️

william Anderson 
Rating:
5.0

Great location, top notch Service.

STEVEN HANSEN 
Rating:
5.0

Very nice people! Couldn't have been easier.

Craig Mansfield Wutsch 
Rating:
5.0

Great service!

Cindy Archibald 
Rating:
5.0

Customer did not leave a comment.

Francis Bartlett 
Rating:
4.0

Customer did not leave a comment.

Gyasi McClarence 
Rating:
5.0

Staff at Columbia, Ct location are AWESOME....very helpful, suggested Perfect products & accommodated changes in moving schedule. Highly recommend Uhaul! Great moving supplies too..... 😊

Patti Matthews 
Rating:
5.0

Customer did not leave a comment.

Robert Rochette 
Rating:
1.0

The manager is a total bum. Unprofessional. He actually threatened to call the police on me whe

sean Mcnee 
Rating:
4.0

Customer did not leave a comment.

Raymond Geer 
Rating:
5.0

Customer did not leave a comment.

Andrea Drabicki 
Rating:
5.0

This was a terrific experience. Devon was extremely knowledgeable, easy to talk to and very helpful helping us to determine the best products and methods of installation of our trailer hitch and wiring. The job he did was timely and very well done. We would highly recommend Devon and U-Haul Moving & Storage of Columbia - there are some great people working here!

Thomas Lyle 
Rating:
5.0

Great service, easy to rent and return knowledgable staff saved me money and time

MARY WEBB 
Rating:
1.0

Shane was extremely combative and not helpful at all He made this experience awful and i will be leaving as soon as i can. His lack of customer service skills and general demeanor made this a terrible experience

Chris Piascik  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERRI STEVESON  |  Overall Experience 
Rating:
5.0

Shane and his staff were absolute professionals. Extremely helpful and knowledgeable. If you have any moving and storage needs don’t hesitate to contact them.

JUAN SOLLA  |  Overall Experience 
Rating:
5.0

Seamus and his staff were extremely helpful. We needed to find storage on short notice, the staff assisted us with both renting a truck and finding the best storage space for our needs. They are very professional and a pleasure to work with.

JUAN SOLLA  |  First Impressions 
Rating:
5.0

Very friendly, clean bathroom, has overhead door at entrance area and carts in corridor, makes it super easy to bring stuff in/out. Prices are basically the same as other facilities that don't have those extras. Highly recommend!

Stephanie Baldwin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Le  |  Overall Experience 
Rating:
4.0

I don't know why the month of free storage that the truck pre-order said is gone? Also charged me for 2 months of storage, I am only using this warehouse for a week because my next truck is scheduled for July 31st and I will be moving my entire belongings!

James Wang  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jonas Moody  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

IRENE morrison  |  Overall Experience 
Rating:
4.0

There could have been better lighting above the unit. Otherwise, no complaints!

BRUCE BERGERON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Blanco  |  Online Move In 
Rating:
4.0

Couple computer to reality issues , nothing life changing , all worked out once the humans got involved

JOSEPH CIPRIANO  |  First Impressions 
Rating:
5.0

excellent service

CARLOS MATOS  |  Overall Experience 
Rating:
5.0

Great service!!!

Dustin Hiney  |  Overall Experience 
Rating:
5.0

Excellent very responsible

heric aponte  |  Overall Experience 
Rating:
5.0

Thank you Shane for all your help and being a pleasant face to us during a stressful situation.

ALEXANDER MONTESERIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sian Charles-Harris  |  Online Move In 
Rating:
5.0

Shane was extraordinarily friendly and helpful!!

MELISSA REID  |  First Impressions 
Rating:
5.0

Always helpful, friendly & courteous; would recommend this facility to anyone in need of storage. **********

Alice Ryan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond Doten  |  Overall Experience 
Rating:
5.0

Shane was very helpful!!

Joanna Lambert  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MaryAnn Rivera  |  First Impressions 
Rating:
5.0

I believe it was the manager but older gentleman on staff was amazing courteous knowledgeable and completely took care of me as a customer not a skip in his beat. Was actually very impressed

Kristopher Bogue  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin Tremblay  |  Overall Experience 
Rating:
5.0

Staff are great! Friendly and helpful. Very professional. Thank you.

Philip Malinoski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ieshia Madera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corinna quimby  |  Overall Experience 
Rating:
5.0

The staff were very friendly and helpful,

Deborah Luond  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CASEY WILSON  |  Overall Experience 
Rating:
5.0

The general manager was awesome. He helped me through the entire process, cleanest location I’ve see.

Damian Diaz  |  First Impressions 
Rating:
5.0

Service was great and the storage location was in the right location for me. Thanks you

STEVEN HANSEN  |  Overall Experience 
Rating:
5.0

I have rented several trucks from this facility and a storage unit. I have always found the staff very professional and knowledgeable. They go above and beyond to be certain their customers have a positive experience.

heidi roberto  |  Overall Experience 
Rating:
3.0

There was definitely a miscommunication when we spoke to a young man the month prior to us moving out about what can and can not be left in the “Green Room”. But other than that rating this storage place average.

Zerry Everette  |  Overall Experience 
Rating:
5.0

Very informative. Patient and answered all my questions. Went above and BEYOND to make sure I was comfortable any doubts I had were cleared.

liz ortiz-tapia  |  First Impressions 
Rating:
4.0

Mice in the unit a lot of them everyone was nice and helpful

Carrie Thompson  |  Overall Experience 
Rating:
5.0

Keep up the good work

joseph Gallup  |  First Impressions 
Rating:
5.0

Muy amables

damaris medina  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bernadette sirois  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful

Debra Haddock  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Phyllis Sawallich  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dave aponte  |  First Impressions 
Rating:
5.0

Great service

lisa sutton  |  First Impressions 
Rating:
5.0

24 hours access

Raina Salamo  |  First Impressions 
Rating:
5.0

Bernadette was extremely helpful . She is a huge asset to your company. For a working person with 2 jobs, you should be able to access the facility 24/7.

Sandra Rivard  |  Overall Experience 
Rating:
5.0

I will rent again from u-Hal

jospeh gallup  |  Overall Experience 
Rating:
5.0

really great service

Honghui Zhou  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany Goss  |  Overall Experience 
Rating:
5.0

They were very kind and detailed from start to finish, I recommend them in all aspects

Ruben ArochoVelazquez  |  First Impressions 
Rating:
5.0

The staff was helpful and courteous, good price and easy to work with.

scott golochowicz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELLEN CUMMINGS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymon Barrett  |  First Impressions 
Rating:
5.0

Thank yous all very much I appreciate what you all of yous there went way out of your way to help me out after I hurt my surgery shoulder tonight even though it's not in your renaming and it's not part of your contract with me I can't find the words to even express my appreciation to me that business is five stars and more to myself keep up all the fine work yous all do ones in need of help. In my words to yous all there your the best. Thank yous all again. From Mary A sterling

mary steling  |  First Impressions 
Rating:
5.0

Great Staff and very helpful.

Philip Malinoski  |  First Impressions 
Rating:
1.0

Guy that own the place or what ever screamed at me and my wife about something and the unit I rented had a huge hole in it and some critters got in

Dwight Storms  |  Overall Experience 
Rating:
5.0

This team was awesome from beginning to end! I was truly impressed with the customer service, facility and their flexibility. It's rare to find such a great group of individuals who all go out of their way for customer's to have a great experience and remain pleasant each time. Five stars isn't enough but they deserve every one!

Peggy Dougan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paloma Benitez Quezada  |  First Impressions 
Rating:
2.0

Kinda sucked there was no light inside my unit. Was extremely dark inside the unit. Payed 200 dollars a month and couldn’t get a light in the unit. Other then that everything was fine.

Andrew LoRicco  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Omar Sosa  |  Overall Experience 
Rating:
5.0

Shane was great, it has been a very long time since I received such excellent service.

Madeline gomez  |  First Impressions 
Rating:
2.0

Been waiting on a insurance claim and have yet to receive any information regular's information this matter

Elizabeth Sanchez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JESSICA MAXWELL  |  Overall Experience 
Rating:
3.0

Agent was nice and proficient. However process for all was a bit lengthy. Otherwise nice. Good business!!! I recommend

Michael Heffernan  |  First Impressions 
Rating:
5.0

Paperwork took a long time to complete. Very friendly staff clean trucks. I rented a lot to U-Hauls in my lifetime. This is one of the better places to rent them.

rich dykas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Machie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Ailinger  |  First Impressions 
Rating:
5.0

I'm happy with all the services that I received from my local Uhaul. And would/will use Uhaul services in the near future when needed.

enevia baidoo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yoland velez santos  |  First Impressions 
Rating:
5.0

Great staff and clean, dry storage.

Janet O'Neill  |  Overall Experience 
Rating:
5.0

Will use again

Anne Cunningham  |  Overall Experience 
Rating:
5.0

thank you

Angela Mawson  |  Overall Experience 
Rating:
3.0

Reserving the unit was quick and easy. The service I e person I worked with was very good and helpful, but I felt he was a bit condescending to me because I’m a woman.

Maria Mcclelland  |  First Impressions 
Rating:
3.0

The staff was friendly enough, but it took forever(!) to get a storage unit due to the person not knowing their job. When closing out my unit early the woman just said I did not get any money refunded and could’ve easily explained they do not pro-rate, but I was left to wonder and had to research it myself.

Leslie Griggs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Devin Marquis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT Sliker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Lizama  |  First Impressions 
Rating:
5.0

Lovely and well managed! My stuff was in a temperature controlled unit for a year and was fine. The staff was friendly and helpful. The bathroom facilities were extremely clean as well. This was at the Colombia CT UHaul.

Robyn Barnes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

destiny pruenca  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Rhodes  |  Overall Experience 
Rating:
5.0

N/a

enevia baidoo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

serge arel  |  Overall Experience 
Rating:
4.0

Staff is a 10 star . Keep them... they treat your customers fantastic. I recommend you to everyone and will use as long as my daughter needs storage for college

Laura Stigall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charis Chui  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Tine  |  Overall Experience 
Rating:
5.0

Excellent service, great staff.

Corinna quimby  |  First Impressions 
Rating:
4.0

You should give out an instruction sheet about the storage units when making sales

TAMMY MAGNANI  |  First Impressions 
Rating:
5.0

very friendly staff

juan anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TINA BROWN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Suresh Devanathan  |  Overall Experience 
Rating:
5.0

Bernadette was very helpful & patient on the phone & in person. The check in for truck & unit was smooth & efficient. All questions were answered & staff was most helpful & pleasant, not always so now a days.

Claudine Kelly  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lenora Lareau  |  Overall Experience 
Rating:
5.0

Had to take care of a few things and Shane went above and beyond

Mark Soll  |  First Impressions 
Rating:
5.0

Shane and his team are very down to earth and professional I would recommend that facility to everyone.

KENNETH / Anthoney JARVIS  |  First Impressions 
Rating:
4.0

Difficulty with storage on second floor with no elevator; otherwise fine. Staff were very helpful.

JANET Wilson  |  Overall Experience 
Rating:
5.0

The staff at this location went above and beyond in helping me on multiple occasions. I am truly grateful to have made acquaintances with one of the employees

Michael Antoniou  |  First Impressions 
Rating:
5.0

I love this U-Haul the staff is very helpful and very informative regarding your policies for your vehicles. The place is always clean, the restrooms are impeccable you don’t even see that in the best restaurant. Thank you for such a great service at the Columbia Connecticut U-Haul

loretta moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Iris Martinez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robinann Maxwell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark sypher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan Desabre  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dustin anders  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristina thompson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

terri stevenson  |  Overall Experience 
Rating:
5.0

The staff were very accommodating and friendly.

Donna Dwyer  |  First Impressions 
Rating:
5.0

Everyone - especially Bernadette ( I believe that is her name) was patient and extremely helpful.

Joanne Prague Doyle  |  Overall Experience 
Rating:
5.0

Helpful assistant

Matthew Pappalardo  |  First Impressions 
Rating:
5.0

Shane was very helpful as well as professionall the woman who was at the front desk was pleasant as well. I believe I had held my storage at that location since 2009.

CHERYL LENT  |  Overall Experience 
Rating:
4.0

The only thing is, it said first month free but I didn’t get first month free.

Christina Tirado  |  Online Move In 
Rating:
3.0

My items were in good shape and in safe condition at this UHaul however I received poor customer service. I was unfairly penalized for an error that was not my fault and was not provided a refund. I would like for UHaul to be better about communicating the information for setting up a storage unit and to double-check that the information they have entered is correct. This error on the part of UHaul cost me almost $100. I am not a satisfied customer.

Philip Davis  |  Overall Experience 
Rating:
5.0

Staff was very friendly and fast thank u

Michelle Fiasconaro  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evelyn Delgado  |  Overall Experience 
Rating:
5.0

I had to move unexpectedly and quickly. I learned of the storage availability when I picked up the U-Haul truck the night before. It was very convenient, as I didn't have to worry about finding somewhere else to store my belongings. I entered the store on a busy Saturday morning. Shane was very patient and accommodating, and was able to sense that i was in a difficult and sensitive situation. I was there to unload a 20' truck by myself. (My 14 yo son came later to help move things to the 2 storage units i rented). Shane offered water and checked on me periodically, and even helped to move some heavy items. He suggested locks for the units and plastic covers for the mattresses. In a whiwind day that was difficult, the kindness and compassion he showed made a situation that could have been traumatic not nearly as bad.

Susan Jackson Kiddy  |  First Impressions 
Rating:
4.0

Thanks, Great staff, on a very hot day, when I was moving stuff into my unit, they brought me some cold water.

al soper  |  Overall Experience 
Rating:
5.0

The staff at this location were kind and helpful. During a very stressful time of life (moving), they make you feel so well taken care of and supported. They are fantastic at advising and willing to go above and beyond. Absolutely loved my time working with them, and the facilities are immaculate.

Sarah Caldwell  |  First Impressions 
Rating:
5.0

I have been doing business with that location for over ten years. They always tried to be helpful and honest.

Joel H Meyers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christopher Rowley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lenora Lareau  |  First Impressions 
Rating:
5.0

It was great that U-Haul was able to reach out to the College students and offer the them a unit. It was very helpful and appreciated Thank you

christopher Rowley  |  First Impressions 
Rating:
5.0

The staff were always very helpful.

JUDITH GROTE  |  Overall Experience 
Rating:
5.0

The customer rep was very helpful an kind.knew about the business and very polite.he was a blessing to me and your business..also went out of his way to make sure I had everything I needed.

Richard Christensen  |  First Impressions 
Rating:
5.0

William went out of his way to provide me with the information I needed and walked me through the entire process of reserving a truck 1 way from out of State and with selecting the right size storage.

Alice Ryan  |  First Impressions 
Rating:
5.0

Very knowledgeable.

terri stevenson  |  First Impressions 
Rating:
5.0

Staff were super helpful and friendly. Would definitely go there again!

Margaret Thomas  |  Overall Experience 
Rating:
1.0

Major computer issues Charged an entire month for a few days Telephone service was confusing Poor communication between offices Could not get directions to facility. Was given wrong information.

Cindy Mallary  |  Overall Experience 
Rating:
5.0

We use U-haul all of the time because of the great service from your representatives.

ROBERT & FRANCES CAYE and Sandy Eckert  |  Overall Experience 
Rating:
5.0

The employees I dealt with where amazing!!! Jon Slota was such a help !!!

Timothy Pallas  |  First Impressions 
Rating:
5.0

the employees are very nice and professional. they work hard to provide excellent service.

haydee ayala  |  First Impressions 
Rating:
4.0

I was satisfied with help.

sabine ahel  |  First Impressions 
Rating:
4.0

The doors and locking mechanisms worked well. The rest room facilities were a huge plus. Ground floor unit 1905 had occasional moisture at floor in rear, likely from rain or snow melt in parking lot.

DOUGLAS LARY  |  Overall Experience 
Rating:
5.0

Everyone was very helpful, pleasant and informative.

david krivicky  |  First Impressions 
Rating:
5.0

great

Edward Mastrianni  |  Overall Experience 
Rating:
5.0

It was a pleasure doing business with them

George Mitchell  |  Overall Experience 
Rating:
2.0

Its really hard to answer the above questions. The storage was ok. No elevator bugs got into my daughters belongings. Understaffed computer system is always down. Staff could care less.

Tesha Barr  |  Overall Experience 
Rating:
1.0

I was very dissapointed and disgusted when i went to go move my things out of my storage #1412 to find out i had cockaroaches in my things. I def did not move in with them. Will not reccomend uhaul!

jessica vega  |  Overall Experience 
No reviews have been submitted for this location.

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