Customer Reviews for U-Haul Moving & Storage of Clarkston at Sams Rd
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

5.0

Jacob was excellent!!!!

Rating:

5.0

Very accommedating, very understanding, I highly recommend 👌

Rating:

5.0

Everything went well

Rating:

2.0

Burglar alarm rings very often and I've been certain to log in and out at the entry terminal, confirmed it's listing my name and unit. I've called twice to see if there's something else I can do, as the noise is extremely irritating, but never get anyone.

Rating:

4.0

The location is kept very clean. The only two reasons I gave this location 4 and not 5 stars is that the staff is hard to get a hold of because the phone line is always buys, but when you get a hold of them, they are super helpful. And I wish they had a dumpster for use.

Rating:

5.0

Workers and GM WENT ABOVE AND BEYOND TO MAKE SURE MY EXPERIENCE WAS SIMPLE AND EASY I WANT TO KINDLY THANK YOU ALL ☺️

Rating:

4.0

I have not had too bad experience rather too much miss communications. And l hope my things are still safe and intact. And l get along with every new managers when l call to inquire on my stuff or storage payments. Thanks for your business.

Rating:

5.0

They were super awesome this store should train other stores Marion wide customer service was excellent

Rating:

1.0

My pleasant experience was dealing with Ms. Wynn. She cares about people, and tries her best to attend to the need of the clients as best as possible. Above her abilities remarks: my unit'roofs leaked, so my belongings, many have been damaged, as well by rats. My door was damaged, was told it was fixed, but found out it was a lie Maintenance told me to fix the door, all my belongings would'd to come out. Best of irony, u-haul increased my rent over 113 dollars/months.

Rating:

2.0

Unit needed repairing and attendant never fixed after multiple contacts. Water was leaking into unit and debris blowing in because rubber that buffers the door and concrete had large gap. This was never fixed.

Rating:

2.0

I was not able to access my unit easily because the door would only open halfway due to the security feature at the top right. I reported this issue numerous times with no result. Also I did not like not having a onsite person at the facility. Also a lot of my calls were never returned.

Rating:

5.0

Reagon did a wonderful job excellent customer service

Rating:

1.0

Customer service is very important to me it was 2 employees working there but only one assisted customer no hand trucks was available and no veteran AARP or senior discounts are available on renting a vehicle I will use penske from now on I was able to receive those type of discounts.

Rating:

1.0

Na

Rating:

1.0

A nightmare tornado whirlwind in a nutshell

Rating:

3.0

Mold on my things and I had my things there for 3 days and had to pay for the whole month

Rating:

5.0

Thank you they were very professional and helpful.They made my experience smooth and nice.Very Respectful the Ladies there are awesome 👍

Rating:

1.0

I turned my key Back in , in December and they continuously sent bills and gave out my phone number to somebody about an auction

Rating:

5.0

Storage is very clean. I appreciate it.

Rating:

5.0

Awesome process everything was completely online thru the APP!!!

Rating:

2.0

The reason I gave this location a below average rating is because it comes with 2 stars. One star is because no one was available and the other star is for being frustrated and irritated with the problems I had. I had issues in raising the storage door and someone should be around to help customers when they have any issues with there units. I tried several times to try to raise the door with no success. I called the "Reagan"number on the call box twice. I got no answer. There was nobody around to help me. There was a blue car sitting in the driveway directly in front of Building "C" which I assumed someone lives upstairs above the storage unit in Building "C" because the front door was halfway opened. I even yelled up there for help. No one came to the door. Also, the "C" building below was closed as in lights were off and doors locked. Since I was unable to open the storage door and get help. I went back to the Uhaul office and got a refund. FYI...This happened on Sunday, November 13, 2022 around 3:30pm. I went to another Uhaul location at 2951 NE Expwy on the same day. I got a storage unit there instead. I had no issues at all. They were opened and people around to help me when I needed it. I was no longer frustrated and irritated.

Rating:

5.0

Thanks for doing business with you

Rating:

5.0

Ms. Reagon and her staffs have the best customers and professional services ever. I wouldn't want to go to any other U-haul than north line to Ms. Reagon.

Rating:

5.0

Wynn is the best hands down...

Rating:

2.0

We’re not please with this location. Property was damaged from the storage unit that reaps of “moth balls”. The odor emitted from the unit and consumed all the items I stored there. Would not recommend this location to anyone who cares about their belongings.

Rating:

1.0

I feel like it is deplorable some people to put the stuff in storage and it will be eating up bye Walsh rats and the story people Ender storage people said they will make sure they new storage units will be clean and they was spray down twice a month so they know they had this problem but feel like it's okay not

Rating:

5.0

The General Manager at this facility was very polite and helpful. She was always in good spirits and willing to go over and beyond for her customers. Uhaul should be happy to have her apart of their team. Thanks for all your help Win. Stay winning!!!

Rating:

4.0

I thank wynn so much she was such a great help and went above and beyond when it came to my default situation

Rating:

1.0

Poor customer service

Rating:

5.0

Thank you

Rating:

5.0

Manager Wynn was very good with helping me out and was very patient with me until the end of me needing help.

Rating:

5.0

They are helpful, very convenient.

Rating:

5.0

Will use again thanks for everything

Rating:

5.0

The help and care that was shown from the workers was greatly appreciated… Wynn is the definition of customer care… I was satisfied with my experience renting from uhaul

Rating:

5.0

Thank you all so much for a job well done

Rating:

5.0

Ms. Wynn and Ms. Tommy were phenomenal after I was mistreated at the Memorial Drive location.

Rating:

5.0

Wynn was great she was very helpful

Rating:

5.0

The staff was very friendly/helpful

Rating:

2.0

I paid for insurance and my brand new mattress had all kind of pollen and other debris on it, including bugs. It says it's climate friendly and your things should not get ruined. They would not reimburse me for my mattress at all after filing the claim. They was very rude on the phone like I was an inmate, he kept cutting me off when I spoke,explaining what my claim was about. Instead of helping me, I felt integrated. His name was Joshua Buzi. If you have to file a claim make sure it is not with him. They went up on my storage unit and I wasn't even in there a full year. My storage was not secured, the gate stay open 24/7 it do not work and neither do their security cameras. Do not choose them in Clarkston, you may want to go with another company. Do not get insurance it is a rip off.

Rating:

5.0

I love U-haul front desk customer service how they treat and respect customer also the stores clean and safe 👌 all the time. Love it 😀 I will come back again!😘

Rating:

2.0

Facility was up stairs no elevator and staff was not helpful

Rating:

5.0

I had a good service

Rating:

5.0

My Moving Experience was easy and convenient as well as the staff taking care of anything that will allow me to transition into Storage with no hassle whatsoever

Rating:

2.0

I've already done this survey stop texting me and emailing me.

Rating:

5.0

The employees that work in the office are very friendly and polite.

Rating:

5.0

Thank you! They are very helpful!

Rating:

3.0

This location is fantastic but your website for online check in needs some improvement. It was very hard to figure out how to get to the right screen to move in online. But the facility manager was very helpful in getting it straightened out for me.

Rating:

5.0

It was very clean the size was good. I would definitely use u-haul again.

Rating:

5.0

Laura was great! Helpful and professional.

Rating:

5.0

Everyone here communicates with one another, the customers, and anyone else that makes their location efficient. Also, the employees all go above and beyond what I'm sure is not in their job description, but never complained and always wore a smile.

Rating:

5.0

Wynn provides excellent customer service. I had a wonderful experience with this location. I definitely will recommend to everyone I know in need in the future. I also will be a returning customer in the future. Thank you Wynn, you are truly appreciated.

Rating:

5.0

My overall experience was fairly decent. I became homeless and was placed at a shelter, Rebecca's Tent. I needed a small space to keep a few things I was able to salvage. I obtained this storage unit around November 2019. However, around April 2020, the security alarm would blare extremely loud whenever I opened the door to my unit. Then, in May, the alarm would blare whenever I opened AND closed my unit door. My unit was located inside, which caused the echo of the alarm to intensify. I have Epilepsy, and this definitely was a trigger I had to avoid. I was constantly ensured by the resident manager that the problem was being handled. I was even provided an access card instead to use istead of my pin. The day I removed my items from the unit, which was not August 14, but in fact July 30, the alarm still went off. I called the store location on July 30 to inform them that I had retrieved my items and wanted to close my account, no answer. I even emailed the SAME resident manager and recieved no response. However, I get an email August 14, informing me of a late fee. I tried to call again, still no answer after waiting on hold for 30 freaking minutes. I simply responded to the email reiterating the exact same thing my first two emailes stated: I have retrieved my items, please close my account. Like I said earlier, My experience overall was fairly decent because I had somewhere to secure my items while obtaining stable housing. So thank everyone for their service.

Rating:

5.0

Our groups needs were met and if we need to contact U-haul ever again we will and we will recommend this place to other friends for their needs.

Rating:

4.0

The alarm system went off when I opened and closed my unit (i.e. when it should not have) a few times. This caused me concern, should anyone ever try to break into the unit. HOWEVER, the location is amazingly secure in general. So, I doubted that anyone was going to try that. And the staff was very, very, very (did I mention very?) very, customer friendly. I really loved that.

Rating:

5.0

Very satisfied with staff customer service!!

Rating:

2.0

Need new workers at this place. Place so unorganized!!! Tried to charge and hit my credit for 300+ dollars I didn’t owe. I moved out in February and here we are June 25 and y’all still calling with the scams. Please don’t even get me started on where they uhaul is located and how it looks👎🏽👎🏽👎🏽👎🏽👎🏽 This place needs to be shut down!

Rating:

5.0

Great helpful positive and polite manager.

Rating:

5.0

Front desk lady was very helpful and friendly!

Rating:

5.0

Ms. Wynn and her team are a valuable asset. 👏

Rating:

4.0

My experience was fine. I'm grateful to have had a safe place to store my belongings in between moves.

Rating:

4.0

Good

Rating:

5.0

They were very Professional.

Rating:

5.0

Easy-Peasy move-in thanks to Wynn and her team!

Rating:

2.0

My stay there was fine it wasn't until I left that I started having problems. I left, checked out was told everything was fine and for two months received late notices. They need to get it together

Rating:

5.0

The ladies were very helpful and attentive to my needs!!!

Rating:

5.0

Ms Winn and Mr Cory , were OUTSTANDING !!! I'm a Retired Police Detective who is Disabled from a serious on duty injury , Mr Cory practically unloaded my van with a small amount of assistance from me.

Rating:

1.0

The services the were received were horrible. The ladies I dealt with for the 7years I had the unit were rude. Also was charged $500 after being told to put my unwanted items in a location they had

Rating:

5.0

Very accomadating

Rating:

3.0

It is very hard to communicate with anyone at or about this location. It was not clear if I would receive my second month free and I sent two emails and never received confirmation in the email.

Rating:

5.0

This location is great ,and it was ease accessibility. The worker onsite is helpful as well!

Rating:

5.0

Team is flexible, patient and always there when I have questions.

Rating:

5.0

We received excellent service. Miss Wynn went above and beyond to help us with our storage needs. I highly recommend this location.

Rating:

4.0

Thank you

Rating:

4.0

Customer service is awesome

Rating:

5.0

Wynn made an otherwise stressful day a breeze. So kind and so friendly

Rating:

5.0

My experience was awesome. Met amazing people who made the process of getting a unit fun and exciting. I’ll come to Northern Ave in Clarkston every-time for all my unit and storage needs.

Rating:

5.0

Customer service is awesome 10 star

Rating:

5.0

The property manager was awesome

Rating:

1.0

I completed everything online lie they stated I could. I got to the sams st location and there is n one onsite. No one answered the intercom. It took us 30 minutes to figure out where to get it.

Rating:

4.0

Clean facility, friendly and helpful staff, we had an great experience here!

Rating:

5.0

Tell customer online that there is no attendant and the key is in the truck. I spent 15 minutes looking for where to get the keys

Rating:

4.0

Thank you !

Rating:

3.0

No comment

Rating:

1.0

After 3 years of renting 3 units to store my mother belongings in, had a rough patch and fell behind. They were so kind to sell off all 3 units for a total of $40. Never seen such compassion. Thanks

Rating:

3.0

Easy to get in and out storage. The lights in my unit were motion activated and I had to walk back to the outside entrance door several times for the lights to come back on. Staff was very helpful.

Rating:

1.0

It was the worst service I believe I have ever had in my life .of it was a rating lower than poor I would have check it.

Rating:

2.0

U-Haul never should have put this facility on this property, because this is the most bumpiest piece of land I have ever seen besides a roller coaster in a amusement park!!!!!

Rating:

5.0

good experiance

Rating:

5.0

I really liked the help with the company Atl Best Moving. They were quick, careful and efficient. It’s nice having reliable sources for your move. Thanks Uhaul for offering this awesome service.

Rating:

2.0

Even though called repeatedly to confirm the reservation-was told no truck was available/on the premises after a 4 hour drive to the location. Even called an hour before arrival to confirm. When I emphatically stated I had confirmation via text - a truck magically appeared. Very odd. Also lots of add on costs. Even though drove straight to the home from which I was picking up (4 miles from the location) and drove directly back to my home-charged additional miles. Guess the detour at 75 and 285 - mike at most caused the overage? Also when reserving on the website-pickup location was supposed to call and discuss my travel needs to make sure my trip went smoothly-no call. I called 5:55 to confirm myself or 50.00 off. Was routed to a national call center. Generally-feel that the customer is held accountable-but did not feel the same level of accountability back from U-Haul. Glad I did the smaller move now. Informed my decision of cross country move coming up in the fall. Will not go this route again.

Rating:

4.0

I used this facility for almost 2 years, it stored my goods but I would not recommend to someone that will not be able to regularly maintain there unit.

Rating:

5.0

All was in order and the staff were always helpful- Storage used due to death of my mom and having to quickly store her things, but your staff helped make a hard situation easier on me. Thanks Mary

Rating:

4.0

The terrain was hard to walk for a visually impaired person very bad for after hours . Wanted to give credit where is due nice convenient service nice customer service

Rating:

1.0

Uhaual over charged my card 2x. I am not happy with paying 400 dollers for a truck. After being told something differnt. They put my bank account in the negative. After I returned the truck in good standing and early.

Rating:

5.0

Carole Williams was the U-Haul employee who worked with me, and she did an excellent job.

Rating:

1.0

Unpleasant attitude from employee.

Rating:

4.0

The trailer I rented was well maintained and staff was available and very helpful. (5)... However, the trailer inside was not swept out. (3) I did not care that it was not swept out, however, to answer the question fairly and truthfully I feel the truth must be said. OVER ALL FANATASTIC.

Rating:

4.0

Very helpful staff!

Rating:

4.0

The truck needs to be replaced. It has a log of damage. The service was great. thanks

Rating:

3.0

Better rental customer parking

Rating:

4.0

Great people on duty when I turned in the trailer. It was a pleasure to do business with them.

Rating:

5.0

Customer Service Is Great!!!

Rating:

5.0

General manager Marcus Lee is AMAZING. Excellent customer service minutes before his closing time correcting another store's oversight. Went far above and beyond to ensure I had an accurate and satisfying experience. Thank you soooo much!

Rating:

1.0

Bad customer service

Rating:

5.0

Shauntavion and Marcus were so professional and courteous! Excellent customer service! I will use them again later this month because of such great service!

Rating:

5.0

I believe everything good and easy enough for all customer. Perfect!

Rating:

5.0

Nothing the customer service were the best people

Rating:

1.0

We had to go to a different location for the dolly we reserved. Uhaul charged my card for pending transactions and then charged additional money when I got there. Awful experience when I returned the truck.

Rating:

5.0

Fast, efficient, and courteous service.

Rating:

5.0

The owner and staff are very helpful and friendly. The location is close and convenient to my home.

Rating:

5.0

Awesome people work there

Rating:

5.0

The service is always beyond what anyone would expect. The manager and staff is professional, courteous and kind. I would rate this Uhaul facility as beyond reproach, the best

Rating:

5.0

All of the staff we worked with were very friendly! Keep it up :)

Rating:

5.0

They were very nice and worked to get our truck ready an clean to go Thanks for being customer responsive.

Rating:

5.0

Nothing . Agent Mr.MLee Was awesome great customer service

Rating:

2.0

Make sure all equipment matches reservations. It inconvenient to drive to the other side of town to get equipment you made reservations for a month prior

Rating:

5.0

Nothing, great job! Keep up good work.

Rating:

5.0

Great service! Kudos to management!

Rating:

5.0

I have not complaints. If you treat others as you have done with me then I believe the average bear would be completely satisfied.

Rating:

3.0

Clearly indicate where after hours drop offs should park.

Rating:

5.0

Good Courtesy service

Rating:

5.0

everything was excellent, short wait times compared to other locations. Friendly staff, looks like they have a nice storage rental unit too.

Rating:

4.0

Excellent customer service!!

Rating:

2.0

The charges is too high,you have to reduce all your charges and the millage used so that the customers can patronise you,i fèel sad with the charges given me for the service.

Rating:

5.0

The young lady was very helpful when I had trouble with the gear shift.

Rating:

5.0

Everything went well, even the customer service was good and friendly. Thanks! So to answer that question nothing stay friendly and polite.

Rating:

5.0

Shuntavion Robinson is amazing! She went out of her way when I rented a truck and it started raining. She called ME and offered to extend my truck rental since it was raining. That was so thoughtful! She also assisted me in getting a storage area. This young lady was so helpful and accommodating . Great Customer Service!!

Rating:

5.0

Super easy and super clean.

Rating:

5.0

Very nice, organized and professional. I highly recommend.

Rating:

5.0

No complaints the representation of the staff at reservation, pickup(Clarkston) and drop off (5400 old national hwy) awesome. Stressful day but this part was worth my last few dollars.

Rating:

5.0

They were wonderful. I had an awful experience with ANOTHER location that was closed and without a truck when I showed up at the specified time and this location (the only place that had a tuck last minute within 20 miles) made up for it big time! I explained the situation and how it wasn't their fault at all, but both employees insisted they help us out with the price since it was such an inconvenience. They comped my extra mileage and were so professional with the entire process. I highly recommend this location to anyone in need of storage or moving equipment due to the wonderful staff!!

Rating:

5.0

Mr Lee was great thank you

Rating:

5.0

the lady who handled me was very professional and very friendly and very helpful ++++rating

Rating:

5.0

Shontavia was very professional and accommodating. I will use her location again in the future for sure.

Rating:

4.0

Enlarge and enclose (fence) parking when must leave personal vehicle overnight.

Rating:

5.0

I arrived on time and was out to pick my truck in five minutes. I forgot to grab my dolly, but Marcus brought me the appliance before I left the yard. What else could I ask for? Excellent service!

Rating:

5.0

Good customer service

Rating:

5.0

Representative on site was courteous, professional, and prompt. Much appreciated. Overall, should I require a UHaul rental in the future, I will only rent from this location. Thank you

Rating:

5.0

good

Rating:

5.0

Excellent customer service. The manager was extremely professional and very helpful. The other employee was very kind and informative.

Rating:

5.0

The customer service was great. Both reps nice and professional. I thought rentals were based on time you kept the rental. I payed over 120.00 for 29 hours which I thought was pretty steep. My rental was also cancelled accidently at one location directly across from the complex I was packing from resulting in a longer drive/mileage. No fault of my own but not compensated. The customer service at each location was great however.

Rating:

5.0

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