Customer Reviews for U-Haul Moving & Storage of Chippenham

6,947 reviews

6101 Midlothian Tpke   Richmond, VA 23225
(E Of Chippenham)

(804) 231-0332

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(804) 231-0332

6101 Midlothian Tpke
Richmond, VA 23225
(E Of Chippenham)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

christopher jones 
Rating:
5.0

Thanks 😊

Jackson Cumbo Jr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Freddy Reyes 
Rating:
5.0

Customer did not leave a comment.

Jamar Cooper 
Rating:
5.0

Customer did not leave a comment.

JOHNNY MCLEAN 
Rating:
5.0

Customer did not leave a comment.

Damita Williams 
Rating:
5.0

Customer did not leave a comment.

Mike Lynn 
Rating:
5.0

Very good service

KEN JOHNSTON 
Rating:
4.0

Customer did not leave a comment.

Kedian Gooden 
Rating:
5.0

Fast and easy experience

Courtney Turner 
Rating:
5.0

Remind us where the key drop box is.

Karon Parker 
Rating:
5.0

Fix your App. I had to wait once I got there because the App. didn't respond with my info.

ROBERT ABDUL KARIM 
Rating:
5.0

Customer did not leave a comment.

Tyrone Powell 
Rating:
2.0

Customer did not leave a comment.

Troy Taylor 
Rating:
5.0

Customer did not leave a comment.

Stacy Alberts 
Rating:
4.0

Customer did not leave a comment.

kever robinson 
Rating:
5.0

Staff were VERY helpful! Great experience!!!

George Marshall 
Rating:
5.0

Customer did not leave a comment.

Jim Albertson 
Rating:
5.0

Customer did not leave a comment.

john richardson 
Rating:
4.0

The location and people were great! Your reservation system needs work. 2nd time in a row the location and pickup time change after you ‘guaranteed’ my reservation. This affected my start time and return mileage both times!!!

Matthew Gore 
Rating:
5.0

Excellent customer service, clean equipment. Thank you!

Valerie Ward 
Rating:
5.0

Customer did not leave a comment.

Justin Holcomb 
Rating:
3.0

Waiting room with power, internet access and water/soda/snack vending machine.

david tilem 
Rating:
5.0

Customer did not leave a comment.

Stephen Hubbard 
Rating:
2.0

The lady checking me in to rent the truck, her attitude wasn’t very welcoming and friendly. Seems like she didn’t want to be there and a bit impatient. When returning the truck the gentleman that checked it in, he was super nice. He would be the only reason I would return to this location or refer to family and friends.

Dominique Short 
Rating:
4.0

Customer did not leave a comment.

sabra green 
Rating:
5.0

Customer did not leave a comment.

Richard Hawks 
Rating:
5.0

Customer did not leave a comment.

Valerie Dunlap 
Rating:
5.0

Customer did not leave a comment.

William Henley 
Rating:
3.0

Customer did not leave a comment.

Shelia Jackson 
Rating:
5.0

Customer did not leave a comment.

Tom Koertge 
Rating:
5.0

Awesome you guys thanks!!! Good team there... Pros..

Doug Pickrel 
Rating:
5.0

Customer did not leave a comment.

Kenneth Finchum 
Rating:
5.0

Keep up the great service 😃

ROSE MICKEY 
Rating:
4.0

I understand that there are some additional cost involved with the 19.95 rentals but I feel this should be a bit more transparent so that customers have a clearer idea about how they are being charged. Is it mileage? Is it hours of commitment? Or a combination of both? Help the consumer understand Thank you

James Fields 
Rating:
5.0

Nothing. Great staff and trailer.

Dan Barto 
Rating:
5.0

Great location at 6100 Midlothian Turnpike. They were very efficient and helpful.

Paul Dreiling 
Rating:
4.0

Customer did not leave a comment.

Whitney Townsend 
Rating:
5.0

Customer did not leave a comment.

Daniel Rain 
Rating:
5.0

Customer did not leave a comment.

Dawn Cosby  |  Overall Experience 
Rating:
5.0

Always professional, Always prompt, Always available to provide excellent service.

Pamela Stewart 
Rating:
5.0

Customer did not leave a comment.

BREANYCOLE COBBS 
Rating:
4.0

Customer did not leave a comment.

Dianne Wilkerson 
Rating:
4.0

Customer did not leave a comment.

Robin Bolling 
Rating:
5.0

Customer did not leave a comment.

Stephen Kromer 
Rating:
5.0

Customer did not leave a comment.

James Messer 
Rating:
5.0

Customer did not leave a comment.

Johnny Brunow 
Rating:
5.0

Customer did not leave a comment.

John Metz 
Rating:
4.0

Very easy drop off. However the geolocation did not pick up

Thomas Durbin 
Rating:
5.0

Hard to make recommendations as the service was perfect

Alan Ford 
Rating:
5.0

Kyle was fantastic. Really awesome.

Lance Jones 
Rating:
4.0

Customer did not leave a comment.

CHARLES RICHARDSON 
Rating:
5.0

Super friendly staff, they helped me troubleshoot my trailer hookup, and adjusted my return time to accomodate the time for troubleshooting.

Liese Petry 
Rating:
5.0

Very nice people and made everything smooth they were busy but efficient

Jason Haywood 
Rating:
5.0

Customer did not leave a comment.

Sheary Johnson 
Rating:
5.0

Lady at Customer Service inside and Ossy handling the outside items were Excellent. I've used U-Haul for 50 yrs and this is the best experience of all.

dave squires 
Rating:
5.0

The staff here have been so helpful. Kind. Informative. Personable. It’s a pleasure!

Kirsten Khan  |  First Impressions 
Rating:
5.0

No improvement needed

yvette griffin 
Rating:
5.0

Everything worked out great!

wesley Garst 
Rating:
4.0

Customer did not leave a comment.

Debbie Bracey 
Rating:
5.0

Customer did not leave a comment.

Jasmine Carter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RENEEBOOTH RAMOS 
Rating:
5.0

Customer did not leave a comment.

SHUHRAT ESHONQULOV 
Rating:
5.0

Great service and very easy to rent a truck.

Kenneth Finchum 
Rating:
4.0

Customer did not leave a comment.

Dollnice SKIPPER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Diana Arroyo 
Rating:
5.0

Customer did not leave a comment.

Justin Bridwell 
Rating:
5.0

Customer did not leave a comment.

darryl aldridge 
Rating:
5.0

Thank you.

John Rogers 
Rating:
4.0

Very nice looking install.

Timothy Scarbrough 
Rating:
5.0

Ozzy is amazing. I got my phone out to start the return, but he was already there. Engaging conversation that I enjoyed. Clean facility with easy access from a busy street. Very enjoyable experience overall, that left me feeling as though my business was appreciated. Keep up the great work and thanks for what you do: 5 Stars!

Billy Pierce 
Rating:
5.0

Customer did not leave a comment.

Lee Monroe 
Rating:
5.0

This is the BEST location

JOHN DONNELLAN JR 
Rating:
5.0

Nothing - excellent experience and customer service!

Stephen Darrah 
Rating:
5.0

This is the best uhaul spot in Richmond and is my goto . Everyone is always so nice and the equipment in great working order.

Jay Nelson 
Rating:
3.0

Customer did not leave a comment.

Dianne Wilkerson 
Rating:
5.0

Quick reservations online, quick check-in at store, quick hook-up, and quick return. We rented a trailer and didn't even have to get out of the van upon return. Kurt and Ozzy did a great job in all areas. Would recommend this location (full service U-Haul store) over others.

George Peters 
Rating:
5.0

Customer did not leave a comment.

Daniela Hogge 
Rating:
5.0

Customer did not leave a comment.

Heaven Mason  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Maria leraido 
Rating:
4.0

Customer did not leave a comment.

Cynthia Baker 
Rating:
4.0

Customer did not leave a comment.

Jaye Torres 
Rating:
3.0

Windshield wipers on truck not so good, mirrors locked in place and not able to adjust

Megan Yeager 
Rating:
5.0

Janet and Kyle were the absolute best! Many years ago, I had not so good of an experience at Uhaul, but they changed my mind for sure! They were efficient, kind and communicative with us throughout our journey, which wasn't exactly smooth lol and it was a long ride. They truly were a blessing to us! Thank you I hope they will be compensated or recognized somehow. We will definitely use Uhaul again because of them. Thanks again. The twins.

CASSANDRA DICKERSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andy Hammer 
Rating:
5.0

Customer did not leave a comment.

Allister Ford 
Rating:
5.0

More parking for custmer who are rent truck

ZENA-ANNE-ALICIA BELFON 
Rating:
5.0

Made it easy peasy, price was exactly what was communicated and the employees had a great let's do this attitude.

kENNETH CRAWFORD 
Rating:
5.0

Customer did not leave a comment.

becky PULSIFER  |  Overall Experience 
Rating:
5.0

Thank you for assisting me with my move in

Jazz Johnson  |  First Impressions 
Rating:
5.0

Excellent staff, very friendly 👍

richard edwards 
Rating:
5.0

Always helpful

Devon Samuels  |  First Impressions 
Rating:
5.0

Great service

JOHN HECKENDORN 
Rating:
5.0

Nothing.

Craig Chwojdak 
Rating:
5.0

Customer did not leave a comment.

Sheary Johnson 
Rating:
5.0

Customer did not leave a comment.

Dana Reid 
Rating:
3.0

Customer did not leave a comment.

Andre Whitfield 
Rating:
3.0

Customer did not leave a comment.

LYNN BURKHART PERRY 
Rating:
5.0

Customer did not leave a comment.

MAXIMILIAN ZANCK 
Rating:
5.0

Excellent experience. Pleasant, professional representative, clean, well-maintained equipment.

Timothy Cashel 
Rating:
5.0

Customer did not leave a comment.

DARRYLLEROY RIVERS 
Rating:
5.0

Customer did not leave a comment.

becky PULSIFER 
Rating:
5.0

Great facility, excellent staff. The vehicles are all top notch and the storage units are in great shape and safe!!

PAUL MOTZ  |  Overall Experience 
Rating:
5.0

Personnel are always helpful and courteous.

Greg Dudley 
Rating:
5.0

Great Service

Corey Smith 
Rating:
5.0

Very helpful and professional

Frank Gonzalez 
Rating:
3.0

Customer did not leave a comment.

morgan smith 
Rating:
4.0

Customer did not leave a comment.

David Gwaltney 
Rating:
5.0

Customer did not leave a comment.

Tyrone Powell 
Rating:
5.0

All great

JILL TYLER 
Rating:
5.0

The truck was clean and the staff were very pleasant, however the lady that checked me in told me that the gas needed to be 1/4 of a tank so I put gas in there just for the staff to tell me that we don’t have to do that anymore. Not sure how true that is, however this miscommunication costed me an extra $15.

MICHELLE CRENSHAW  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lola shodeinde 
Rating:
5.0

Customer did not leave a comment.

Dorothy Murphy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROXANN KENNY  |  Overall Experience 
Rating:
5.0

I was extremely impressed by the friendliness and flexibility to meet my needs when I needed them met for the move.

DEANP BOGERT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pearl Bingham Marrow  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina Arrington  |  Overall Experience 
Rating:
1.0

They charged a visa card of someone i knew that wasn't mine, without my approval or thiers.

DANYELL EPPS  |  Overall Experience 
Rating:
5.0

My first experience of renting a storage unit. I would definitely return if I need to rent again.

Antwan Johnsonm  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany Samuel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anita Bennett  |  First Impressions 
Rating:
5.0

Everything as described. Very easy and helpful. The staff are helpful and accommodating.

MICHAEL S WOODS  |  Online Move In 
Rating:
5.0

The employees were very pleasant and helpful

Donna Bailey  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GABRIELLE JAMES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donna Volk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meryah Bates  |  Overall Experience 
Rating:
5.0

Thanks uhaul

Tonya Bellamy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy Snyder  |  Overall Experience 
Rating:
4.0

Thank you, Ms. Janice/Janet for always being kind and understanding!

SEAN LUCAS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel Gotthardt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH THOMPSON JR  |  Overall Experience 
Rating:
5.0

I was there from 2012 to 2023 and have appreciated all contact with Kurt, Janet and any staff employees. Thank you for your assistance.

PATRICIA BIANCO  |  Overall Experience 
Rating:
4.0

Your staff is. very friendly and helpful

Donna Volk  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Selma Mitchell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derrel Banks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caitlyn Washington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

T'Keyah Clanton  |  Overall Experience 
Rating:
5.0

Have not moved in as of yet. Looking forward to using as storage.

Dorothy Murphy  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Belquis Porter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PEGGY MORRIS  |  Overall Experience 
Rating:
5.0

Lady in front desk was very friendly and helpful, The facility was clean bu i would recommend to check and fix the ceiling.

IVANIA JEANETH RAMIREZ LOBOS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Travis Roane Jr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lakisha Singleton  |  First Impressions 
Rating:
4.0

Compliments to your staff for letting me know I didn’t have my storage unit properly locked. And compliments to Josh for always being so kind and thorough with the three truck rentals I’ve had over the past couple months. He’s a good man.

Steven Paradiso  |  Overall Experience 
Rating:
5.0

Great service

Ann Kasina  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence Skipper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FLETCHER CYRIL GLENN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONALD RAINY  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Akiyah Hawaryat  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bevely Taylor  |  Overall Experience 
Rating:
5.0

I'd recommend Uhal on Chippenham to anyone🥰

RAKEEM AUSTIN  |  Overall Experience 
Rating:
5.0

One of the nicest Uhaul teams I’ve ever met in my 30 years of using Uhaul

Michael Prather-Harold  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARTHA MITCHELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER LESLIE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wanda Brown  |  Overall Experience 
Rating:
5.0

The customer service at this locattion was excellent!

SHAWANN WILLIAMS  |  Overall Experience 
Rating:
4.0

I had a not so nice visit on the first round then I had to go back on that same day and the African American Gentleman assisted me and it was nicer. Then I received a call from the District Manager who was intune to his employees and just let me say he listen to his customers. I will visit again

Pamela Vaughan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lisa Anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATIE GARNETT  |  Overall Experience 
Rating:
5.0

Keep up the great work

Tamiki Warren  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT MCCRAY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rakeema Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL NAGY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Earlene Baker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Hornes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AUTRY HERNDON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josefa Lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRUCE AGEE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chantel Greene  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ellen nagy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenda Williams  |  Overall Experience 
Rating:
2.0

I’ve made two trips to the facility and both times the two associates working inside the office were simply awful. They were both rude and inconsiderate. Jason was the name of one of your associates that I had the misfortune of dealing with on my last visit.

Ierne Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jvetta Henley  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CHELSEADENISE MILLER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

REGINALD Wolfrey  |  Overall Experience 
Rating:
5.0

I gave price and information to another neighbor who was moving.

Glenda Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jill holland  |  Overall Experience 
Rating:
3.0

The location and space was great. Unfortunately the price wasn’t as good as I would have cared for.

STEPHANIEJEAN DUNTON  |  Overall Experience 
Rating:
5.0

Ms. Cynthia Fobbs was nothing short of fantastic !!

ERIK JAMES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tysha Lambkin  |  Overall Experience 
Rating:
5.0

Kurt and his staff are very kind, helpful and professional.

Jamika Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamiki Warren  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah Lundy  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Keydrah King  |  First Impressions 
Rating:
5.0

This uhaul experience was much easier than I expected because the staff was helpful and courteous. Mr. Ludtke is an exceptional owner and I would not hesitate to do business here again!

YOLANDA VIALET  |  Overall Experience 
Rating:
5.0

Very friendly staff. There was a error with completing the storage unit and i was charged but the store manager reached out promptly and resolved the issue very quickly. Excellent customer service! That experience has certainly gained my trust and appreciation to continue using UHAUL.

Natasha Irby  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Morgan Haas  |  Overall Experience 
Rating:
5.0

Thanks for the excellent service awesome I will recommend this service to a friend.

ANDYLEE HARDY  |  First Impressions 
Rating:
5.0

Excellent customer service, helpful staff and spotless facility. Convenient hours, so much better than our last storage experience at a different location. 5 stars!

Olakunle Ariyo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brad Cotman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shafonda gash  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dana Newton  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Merline Fisher  |  First Impressions 
Rating:
5.0

Kurt and "Ozzie" are usually the ones there to assist. Great folks and helped me tremendously during my relocation. I would recommend this U-Haul location to anyone in Greater Richmond.

William Lunce  |  Overall Experience 
Rating:
5.0

The manager was very friendly and he will go out his way to a customer. The staff as well were friendly and greet the customer service

Denise Arrington  |  First Impressions 
Rating:
5.0

The guys at Midlothian uhaul was a pire blessing, thank you greatly champions

ARTHUR CORNEALIOU CLARKE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CEDRICTHOMAS HAMILTON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hube Delvalle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RONALD HARRIS  |  Overall Experience 
Rating:
3.0

The only part I don’t like about it is when you move your things out before the next month you are scheduled to pay they don’t prorate and give you some of your money back.

MELODY BENNETT-CODY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALESHAE ROBINSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAKISHA MURRELL   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Gary  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Audrey Walker  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Maurice Branch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina Arrington  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUCIOD VASQUEZ BRUNO  |  Overall Experience 
Rating:
5.0

Staff was very knowledgeable and accommodating. Answered all questions and concerns

Jacquelyn Pittman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NOREEN JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Harrison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDITH MAE GARRIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Torrey West  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANGELA WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STAINTANC RUSSELL  |  Overall Experience 
Rating:
5.0

Only concern was, uhaul provided me with a lock with just one key and the associate stated they didn’t had a key. There’s a missing key somewhere and I’m not allowed to use my own lock. The comfort was the cctv system.

William Lopez  |  First Impressions 
Rating:
1.0

I let them know that I didn’t need the storage 2 months ago and I told them that it was cleaned and no longe in use and they’re still trying to charge me for the storage unit.

Lashanda Martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Perry Thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Morgan Haas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela Aleshevich  |  First Impressions 
Rating:
5.0

Wonderful experience, great customer service

BRUCE WALLER  |  First Impressions 
Rating:
5.0

Friedly staff and convenient

Willie Davis  |  First Impressions 
Rating:
3.0

It was a good experience

Dan Kessler  |  First Impressions 
Rating:
5.0

Janet was the lady I spoke with on the phone and she was a delight and very very helpful. I had reserved a truck at another facility and when I got there they didn't have it. You all saved me. I will absolutely be back the next time I have a need. The manager was the gentleman who helped me when I got there. He was also very very helpful. A fantastic experience. Thank you again

JACKIE MUMM  |  Overall Experience 
Rating:
5.0

Ozzie and Kurt were extremely accommodating. Walking into the site, I had to sign my storage lease, head down the road to unload at the storage site and then return my trailer to another location. Kurt and Ozzie made it easy for me to do all 3 at one stop. The site was also EXTREMELY busy at the time of my arrival. Ozzie was super organized and engaging with conversation. Five stars!!

William Lunce  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas Scott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FLORENCE PEIRCE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA WOODLEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NOREEN JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DELORESWINFREE BRANCH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas Scott  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff

Joel Koekkoek  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH THOMPSON JR  |  Overall Experience 
Rating:
5.0

Kudos to Uhaul and your staff, I will recommend your services to all of my friends, I really like the card swiping option to access the storage area.

Gary Richardson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTEANN ATWATER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April Goode  |  Overall Experience 
Rating:
4.0

A couple of times the lights didn't work when I went to the storage, but staff came to check it out immediately. Staff was usually very nice and responsive.

Dominique Routier  |  Overall Experience 
Rating:
5.0

The Staff at this location is astounding!! The staff displayed courtesy and were very helpful. The U-Haul establishment is very lucky to have a team who appear to love their jobs and are happy. They communicate well and are problems solvers(they assisted me over the phone will a ACH draft billing issue). the problem was solved in less than 15 minutes without being transferred. This type of customer service in today's America is becoming extinct. Please, what ever management is doing to keep them happy please continue to do it!!! :):):)

deborah sampson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Guillermo Gomez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ALANBRIAN SMITH SR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TODD SPENCER  |  First Impressions 
Rating:
5.0

I love Mr. Kurt is the best you should have a 100 more of him at each location... This is the ONLY UHAUL STORE I GO BECAUSE I NO IM GOING TO BE TAKEN CARE OF BY MR. KURT & HIS STAFF !!!

APRILESTELLE WILSON  |  First Impressions 
Rating:
5.0

Had a great experience and everyone I encountered was professional and helpful.

Amanda Lemon  |  First Impressions 
Rating:
5.0

Being the former manager of this location it was in very good condition and the store manager Kurt is an asset to your company and has trained his employees very well. I will always go to this location.

Kenneth Willis  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JOHN MUNOZ Jr  |  Overall Experience 
Rating:
5.0

Mr Kick is allsome his attitude is the BEST....

APRILESTELLE WILSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FLORENCE PEIRCE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FLORENCE PEIRCE  |  Overall Experience 
Rating:
5.0

Great Job, I'll be back.

DENNIS HERNAN  |  Overall Experience 
Rating:
5.0

Excellent place.

HERNAN GIL  |  Overall Experience 
Rating:
4.0

Very good service

Harold Lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Collin Lawless  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA FULFORD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tiffany ward  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JAMES ARRINGTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joann Malone  |  First Impressions 
Rating:
5.0

I want to take this time to thank Uhaul for their service they provided for me for over the past six years. Uhaul always kept me informed when changes occurred with with office hours and with annual charges. I would definitely refer a friend if they needed Hey safe and secure a place to store there items.

INGRID SERRANO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chris Williams  |  First Impressions 
Rating:
5.0

I have always enjoyed doing business with gen Manager Kurt for many years. His professional attention to his customers is what makes me return

Charles Bush  |  Overall Experience 
Rating:
5.0

Great facility and entry is a breeze. Incredible staff

RONALD PRYOR  |  First Impressions 
Rating:
5.0

Nice place for storage. The height of the storage is great for stocking.

Anita Ramaiya  |  First Impressions 
Rating:
5.0

Awesome, easy experience with this UHaul location.

Starrias Murray  |  Overall Experience 
Rating:
5.0

Everyone was extremely friendly, and I would highly recommend everyone to use your service. Prices are great compared to renting from stores. Thank you all and Merry Christmas!!

ROXANN KENNY  |  First Impressions 
Rating:
5.0

Easy experience overall. I was able to drop off and pick up U-Haul trucks from this facility as well as rent a storage unit for two months. Everything was in clean, good condition--no complaints!

Kelsey Hall  |  Overall Experience 
Rating:
5.0

This place is AWESOME. Always helped me when I had questions and the payment process was so easy. If I had to find another facility in the future, I would use them again. Thank you so much!

Kim Murphey  |  Overall Experience 
Rating:
4.0

My 20 yr. storage relationship with Uhaul til moveout: A+. Staff, (esp. Kirk & his family) were ALWAYS pleasant, available, and willing to assist. Fees, higher than others, but service is impeccable.

CARIL HOWARD  |  Overall Experience 
Rating:
5.0

Always great doing business with Kurt. ( Manager)

Charles Bush  |  First Impressions 
Rating:
5.0

Great customer service!

Kayla Bryant  |  Overall Experience 
Rating:
5.0

The process was quick and easy and took no time at all. The storage space was also clean and met my expectation. I would definitely recommend them.

BRENDA GILLIAM  |  First Impressions 
Rating:
5.0

This is my favorite storage in Richmond not any Uhaul only Chippenham Uhaul

Vanessa Taylor  |  Overall Experience 
Rating:
5.0

U-Haul makes the moving process so easy. The employees are friendly, and are very helpful. This has been true of every U-Haul facility I’ve interacted with, a total of four.

catherine johns  |  Overall Experience 
Rating:
5.0

very friendly and helpful

MARGRET DONAHUE  |  Overall Experience 
Rating:
1.0

The employees were very unprofessional and kept me waiting for over an hour to open my storage space.

Latoi R. Logan  |  Overall Experience 
Rating:
5.0

They took great care of me. Especially after my experience at another facility.

KOCMEKICA PRICE  |  First Impressions 
Rating:
5.0

It was a rewarding experience.

Loretta Giles  |  Overall Experience 
Rating:
3.0

I stood in line and was the only person in the store. Two employees were outside talking/smoking and the one person working counter was doing, I don't know. Never a friendly experience whenever

Terrance Snow  |  Overall Experience 
Rating:
5.0

My only disappointment was that I had my space for eight months and had to vacate due to rent increase and I have two spaces, I could see after a year, so it was a inconvenience

VALERIE DAVENPORT  |  Overall Experience 
Rating:
4.0

There were no problems while I was renting my storage unit and the people are very friendly.

Karen Rose  |  Overall Experience 
Rating:
5.0

Very helpful and efficient. I Highly recommend them

Paul Slaughter  |  First Impressions 
Rating:
4.0

Everything is OK. Onlyone issue. We ordered indoor parking for my car but when I went to the office, they didn't have indoor parking. So I have to park my car outside.

Mao Tan  |  Overall Experience 
Rating:
5.0

Customer service was great

CASAUNDRA williams  |  First Impressions 
Rating:
5.0

Great place to rent

Joan Bowers  |  Overall Experience 
Rating:
5.0

Thank you for your Great customer service..

Felicia Compton  |  Overall Experience 
Rating:
1.0

The facilities are fine. My problem lies within the payment policy. Once I fell behind, I wasn't allowed to do a partial payment. Which caused me to NEVER be able to catch up. Lost EVERYTHING!

Delavon Green  |  Overall Experience 
Rating:
5.0

Kurt was great and reached out to me in a helpful and timely manner. He also worked with my sister to get everything sorted and save us some money. Highly recommend this company.

Kathleen Donahue  |  Overall Experience 
Rating:
5.0

No complaints.

Zachary Stewart  |  Overall Experience 
Rating:
5.0

From Danville store to Richmond store customer service was magnificent. Thanks you!!!

Sharmika Robinson  |  First Impressions 
Rating:
5.0

.

KEIRRA HARMON  |  Overall Experience 
Rating:
5.0

Everyone at Chippenham Uhaul is Wonderful to work with as always and especially manager Kurt and assistance MGR Jannet is the Greatest Helper. Thank you all, Sean

Sean Yoon  |  Overall Experience 
Rating:
5.0

manager kurt was the best

Kevin MacDowell  |  Overall Experience 
Rating:
1.0

After being a loyal customer for over 8 years, John admonished me about my tone, because I questioned an added charge to my credit card. Kurt had always provided me with the BEST service for years.

LINDA NOEL-BATISETE  |  Overall Experience 
Rating:
1.0

This was the worst experience that I could have imagined, clearly defined in comparison to a baseline appraisal of "a secure place to store my things, temporarily". Get the act together. thanks, P

paul plonski  |  Overall Experience 
Rating:
1.0

John was absolutely terrible, during our interaction, he reminded me several times that it was almost time for him to leave. He charged my card, $200 when i specifically told him not to.

Kaitlyn Moyer  |  Overall Experience 
Rating:
5.0

Everyone was very helpful in meeting my needs.

Robin Rosson  |  Reservation 
Rating:
2.0

Staff was always rude when i needed something

Blake Vasser  |  Overall Experience 
Rating:
1.0

Main gate was broke, with a dummie chain. Security door where use your card to get in was broke...I was late the last month and they put a lien fee the day new rent was due the same day we moved out.

kenneth willis  |  Overall Experience 
Rating:
5.0

Pleasant, clean and always well stocked with trucks & merchandise. Helpful staff, safe facility and friendly staff. I would recommend this location over all of the others. This location is tops!!!!!!!

TREY FREDERICK  |  Overall Experience 
Rating:
5.0

Thank you for the 1st month free Storage... I have been using them for years Great customer service

Saqib Tariq  |  Overall Experience 
Rating:
5.0

The staff where very helpful and polite I appreciate there help

NIOVIS RUANO  |  Overall Experience 
Rating:
5.0

The staff was very friendly and professional and went the extra mile to accommodate my needs, and I greatly appreciate it. My move went very smooth thanks to you and your staff and facility.

stephen kozlowski  |  Overall Experience 
Rating:
4.0

The only reason I would not recommend your storage would because its very expensive for such a small space. Everything else was great.

PATIENCE HARRISON  |  Overall Experience 
Rating:
4.0

Staff was accommodating.

SUZETTE STREET  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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