I was supposed to get a $120 reduction in price, to return it in Chico instead of my hometown, Red Bluff, but the credit card has posted at the higher rate. I trust that correction will be coming as a credit to the card. Thank you.
James H.Customer Reviews for U-Haul Moving & Storage of Chico
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would have appreciated talking to a live person when I called to ask questions. I just got an answering machine with my multiple attempts.
lindsay S.If there's a way to check the e alert when making reservations rather than when a person shows up to pick up
Bobby G.Phone system impossible. Only 1person at the counter, no matter how many people are milling around.
LINDA M.Professional and polite
Clifford M.I've been positively impressed at every step of the with my last trailer rental. From my reservation and pick up in Chico, CA to my 759 mi. transit with the fully loaded trailer to by new residence in Goleta, CA. I'd recommend using U Haul to anyone needing ur equipment ant support service. Herb Clark
Herb C.They finished the instillation earlier than expected.
Virginia W.I think everyone was very nice it a decent price. All around was very pleased with the U-Haul business.
Cassandra N.It was great, thank you
Julio S.Fast and reliable
Marsil S.Check the tires on the trailers got a flat after 50 miles blew both tire out on the passenger side terrible experience.
Adam M.Be more honest about the price of in town rentals…19.95 is less than half what I paid for each day and I drove very minimal miles
Farrah F.U-haul makes it so easy when checking in the 5x9 trailer. Thanks
Mike G.This was a great experience for me. Using your App to reserve a trailer was super easy. Picking up and dropping off the trailer was also super easy. Thank you very much for all that you do.
Scott M.Customer service was excellent. Great employees!
James A.Knowledgeable, friendly and very helpful
Clifford M.Thank you from Two Men and a Truck! :)
janae J.Easy peasy return!
Susan S.The staff were great and friendly. Definitely helpful and understanding. Next time I need to rent a u-haul , I know where I'm going.
Michael S.Jason Santos was awesome and took such good care of us. We had a lot of questions and made it super confusing but he helped us through every step.
Shayna D.The U-Haul facility on Country Drive n Chico is well stocked, organized and has a very professional staff.
Jon C.Both associates were very friendly and helpful, and the experience was very positive and easy.
Madison C.Very satisfied with both the vehicle and service provided by staff; this location is always my first choice and i appreciate the staff support in taking the time to answer questions re: possible problems in moving items.
Joseph D.Visor busted on driver side , driver side under dash side panel broken . Handle broken for window on driver side .
Bob B.Great customer service
Austin S.Thank you for your friendliness and help! It was a pleasure to do business with you.
Frank M.Friendly and efficient staff made this rental the easiest part of our move! Thanks so much!
Paula D.Best and easy drop off!
Eric L.The engine light and the tire pressure light went on early in traveling to location. U-Haul's response was @oh this happens often, if the lights start blinking or things get worse contact us back. Made the drive more stressful the. Should have been.
daulton G.Wonderful experience. People were friendly and very helpful. Best U-Haul location ever. Keep up the good work
Justin O.rude and unhelpful staff, truck was helpful!
Manuel V.The computer was slow and didnt have mey records at first. So the return take a while longer. It was not smooth.
ERIC L.I like quick 'check out" service and was accommodating this time. Check in was very quick.
James H.The attitude of the man working there was rude, disrespectful and out of line. The women that work there were great. But returning the truck was a nightmare because of the customer service with this guy.
Kimberly C.Friendly, helpful staff. Clean truck.
Randy L.Very quick work and great job
john M.Thank you
Catherine P.Very knowledgeable and friendly staff - easy to get in and out. My only complaint would be that I got a bag of six of blankets that only had five blankets.
Rod J.The truck wasn't cleaned from its last use. Found orange peels on the ground.
Lucio S.In my opinion you guys rock I have never had any issues or situations that were not able to be handled
Kristin J.Equipment received was in poor and damaged condition. Employee did not connect safety chains prior to me leaving. U-Haul plan install strap was cut short. I did not realize this until I had driven 200 miles away, making the entire rental useless. Manager was extremely rude and refused to go over this with the employee that behaved so poorly or refund the cost of the trailer when I question the manager on a picture Miraculously, there was no picture in my profile. Not only did I waste my time and money renting from U-Haul. I wasted several hundred dollars in fuel and put my families life in jeopardy and those of which behind me.
Joshua M.Not helpful in explaining extra charges
Elizabeth P.I moved my car to auto repair fo $100 using a tow dolly. A local tow service wanted $295. Good move. You might remember this
Robert M.It was a perfect experience from start to finish from 11/26 thru 1/4/24. Started in Glendora, CA with Amy. She was so helpful and the counterparts in Chico were the same :) Your women ROCK!!!! All 5 Drivers too! Had a not so good experience in-store with the guy behind the counter in Glendora. He wasn't interested in helping the u-Box's, so I ordered online.
Valerie E.Always a pleasant to go there the staff is always great
sieann D.Excellent customer service
MARY R.Great customer service at check out and check in. Very friendly.
jerry R.Easiest dropoff I could imagine and the employee was super nice.
James M.NA
John B.Long lines not very nice when you made an appt
CARREL B.I was charged additional mileage fees for going over my allowed mileage due to the fact my pick up and drop off locations changed. Really frustrating, I will not be using this service again
Mason C.Equipment was functional, but showed lacking in basic maintenance. Not a major problem, but ramp locks and ratchets for straps could use some lubrication, were difficult to work until lube was applied.
Linda S.Good Experience!!!
ANTHONY F.Everything went great and the job was done well.
Patrick B.Would have rated excellent but…I tried to call the store. I was put on hold by an older man twic in a row. Just a hello can you please hold, click. I waited on hold for an hour. Never got to speak with anyone in the store. However, the young man who checked us in and got us on the road in Chico was FANTASTIC!
Darla M.Too pricey
Chris F. | Overall ExperienceI was very pleased, and the price was not bad
Denise L. | Overall ExperienceIt might be helpful to tenants to stay open for access to the units 24/7, this would add a good convenience, especially since ghe units are secured, alarmed and have insurance options available. But over all its secure clean and organized.
BRETT C. | First ImpressionsNikki was so excellent. She helped us quickly . Thank you
jon c. | First ImpressionsNikki was FABULOUS!! Helpful, patient, friendly!!
Brenda H. | First ImpressionsI have always found this facility to be welcoming and helpful.
MAURICE B. | First ImpressionsGreat, safe place to store your belongs. Nikki was super helpful and friendly.
Hank W. | Overall ExperienceThere was nobody around to help us unload our truck. It would have been nice if there would have been somebody around to help us cuz it was only two older women unloading the 15 ft truck
Vicky G. | First ImpressionsI moved to bigger unit at another location. Thank you for the great service.
Christina M. | Overall ExperienceEveryone I encountered at UHaul was wonderful.
Annette S. | Overall ExperienceThe unit I rented said that I could fit a 2-3 bedroom home in it, which was wildly inaccurate. I had to scramble around to find a new place and the professionals at other storage rentals said there was no way to store a 2-3 bedroom home in the unit Uhaul suggested either. Very misleading and very stressful.
Amy Katie C. | Overall ExperienceI booked a unit that specifically said it would hold items for a 2-3 bedroom home. Upon arrival, the size of the unit was laughable, and absolutely not as advertised. Staff was unhelpful and I had to scramble to find another storage facility to hold my items.
Amy Katie C. | First ImpressionsThis facility was very helpful prompt and always there to help! Kathy Cardinal
Kathryn C. | Overall ExperienceVery friendly people. I had forgotten my security key but the staffs was very helpful of letting me get in and out get my stuff out.
jody O. | Overall ExperienceThanks for great service.
Christina M. | First ImpressionsThe relatively rapid, recent price hikes were not my favorite thing.
Jenny R. | Overall ExperienceI needed and reserved a 26 foot truck in Roseville, CA for 2days for $93 if I dropped off the Uhaul in Uba city CA. So the next day I got dropped off from Chico, Ca to Roseville U-Haul to find out They gave away my truck and had to give me a ride to a different uhaul store were I was told had the truck I needed but didn't. The only thing they had was a 20 foot truck which I felt forced to take. And Now it would be $164.00 and still would have to take it to Uba city. I had to make 2 trips instead of one which took another 2days plus all the gas....it was a complete nightmare and cost me soooooo much money I did not plan for.
Charlene S. | First Impressionsalways really nice staff, clean facility
Richard H. | First ImpressionsThis UHaul store is very well run and the best I've ever been to. They are very efficient and professional yet very friendly and helpful. They treated me very well and really helped reduce the stress of moving.
Catherine A. | First ImpressionsGreat helpful Staff in Chica CA
Mike R. | Overall ExperienceOur Moving experience was great from booking the truck to returning the truck and Storage. All Great helpful Staff along the trip. THANKS
Mike R. | First ImpressionsThe staff here in Chico California were excellent and so helpful. they went above and beyond.Will recommend to family and friends!!
Dannielle W. | Overall ExperienceVery easy online transaction. People in office were helpful as well when we moved in.
Sandy W. | Online Move InEveryone was very helpful. We're so glad we found this facility!
Carly B. | First ImpressionsEveryone is friendly and helpful and I barely visited my unit, knowing that it was secure. It’s nice and clean. I like having a unit inside of the facility building. Also when I rented the car trailer- a cheerful and capable young lady hooked the whole thing up to my pickup for me, and went through the safety check. When I returned it later I didn’t even get out of the truck! Chico uhaul is top notch.
Miguette S. | Overall ExperienceThe communication at the facility was fair. But in all fairness, they were very busy. The explanation of how to enter the security code was not clear. There are two locations at the site. All this being said, they did their best to assist me. I think the confusion is that I reserved the space online and not at the desk. They also shared that sometimes a space can be double-booked, although this did not happen to me.
DAVID A. | Online Move InThey helped me switch to a different unit and it was quick an easy!
Ellen M. | Online Move InI was told a lock would be provided ended up having to buy my own. Not the end of the world though.
Samantha G. | Online Move InThe staff was extremely helpful and friendly. I would highly recommend this location to anyone looking for storage or rentals. One of the few u-hauls I have been to where they treat the customer well.
Mark C. | First ImpressionsThe Chico, CA Office and the branch manager there was very helpful, courteous and professional, in which I will use this facility again. However, the phone number to get a hold of U-Haul’s customer service and/or to pay my monthly bill had very long wait times that lasted over an hour sometimes. U-haul needs to revamp their customer service line, in order to drastically reduce the wait time over the phone.
George D. | Overall ExperienceThe customer service is absolutely horrible and nonexistent. I will never use this uhual again. Was never offered any discounts or refunds for any of my inconveniences, which were many, and caused hours and hours of delay in moving. Because of lack of organization and communication I had to rent two units instead of one, which were completely across the entire storage facility making it even more inconvenient when moving and organizing my items.
Olivia F. | Overall ExperienceThe first I had was a rented cargo van totally dirty outside mud on lower half and inside both seats had long dog hair he said there was quarter tank of gas so I got in drive it down to first light smelling strong gas inside when the light and alarm told me I was low on gas stopped down at tower market on park and fair put 35.00 dollars in almost 9 galsdrove to old mall on east ave then home 1st ave west and tank was on saying I was empty. Next day got in van drove down towards the esplanade when the voice and alarm said i was low on gas. So i drove back to the uhaul place was told they just fix the gas leak will it wasnt fixed ask what they could do for me about the thirty five dollars I put in gas said I'll have to sendin that I did and what happen and I ended up with a 3/4 truck and everything was a lot better.is there anyway I can keep the truck tell mon could do hardly nothing the first two days with all the problems .please let me know thank you kathy toledo 5303212964 Toledo1932@gmail.com
KATHY T. | First ImpressionsShortage of storage units no 10x10 available for years
Steve D. | First Impressionswonderful people. Very attentive.
bill s. | First ImpressionsI had reserved one of the indoor, climate control storage units on-line. When I went in to pay for the unit it turned out to be an outside one. Bronson said that there were supposed to be two units inside that were going to be emptied that day or the next and that he would keep my reservation open and call me as soon as they were available. I got a call that afternoon and was able to take care of the check in over the phone. I really appreciated the extra time that Bronson spent to make sure that I got a nice unit! I will always recommend this U-Haul for any moving or storage needs! Great people and pleasant experience!!
Lavonne F. | First ImpressionsStaff at this site are excellent. We completely forgot to complete our check out and they did it for us. They’ve always been helpful and have excellent customer service.
Jennifer R. | Overall ExperienceUsed this facility a few times in the last month. People were always nice and helpful. I chose this place to rent our truck and a storage everything always went smoothly. Would recommend this place cause there hours are good, other places that were closer weren’t open on weekends or opened late or closed early.
Niraj S. | Overall ExperienceThe only reason I have ever used other self storage units is if uhaul has none available. I have always regretted going elsewhere. Always!
Miguette S. | First ImpressionsGreat service, clear communication, and friendly.
SCOTT H. | Overall ExperienceClean facility, fast service and knowledgeable about the equipment rentals
SCOTT H. | First ImpressionsBronson was helpful and professional.
Tashanne H. | First ImpressionsEach personnel I talked and handled any problem were great!
Carolyn C. | Overall ExperienceVery friendly and loved their willingness to accommodate!
Anita T. | First ImpressionsGood job!
Cameron V. | First ImpressionsStaff was always accommodating to our needs and requests. Excellent service!
Janice S. | Overall ExperienceAll staff was very friendly and helpful. Great experience!
Scheleen K. | First ImpressionsStorage was fine. I reserved a truck in advance to move. I went to pick up the truck and you sent me across town to pick one up and they didn’t have one either. This is the second time this happened.
Margie R. | Overall ExperienceGreat customer service. Bronson spent a good amount of time showing me trucks and the storage facility. Definitely recommend!
ELIZABETH S. | First ImpressionsEverything was very good, A few staff members weren’t as accommodating as others. Thank you!
elaine j. | Overall ExperienceSo far very good. Only just rented unit. If every thing goes as well as the renting experience I will be very pleased.
Naomi M. | First ImpressionsMohamed at this location supplied me with above and beyond excellent customer service. I would definitely do business with this location if he was in charge of my experience again.
Brett B. | Overall ExperienceGuy named Mohammed at this location went above and beyond in the customer service department. I originally spoke to an older gentleman first who flat out refused to help me. Mohammed is the man!
Brett B. | First ImpressionsVery easy and helped us find the most appropriate storage size.
Cindy G. | First ImpressionsSuper facility and staff.
kim k. | Overall ExperienceThank you
karen r. | Overall ExperienceI rented a storage unit when one became available after the Camp Fire. The staff were always friendly, helpful, in helping me plan my uhaul pack and move to Idaho. Highly recommend this store.
laurie k. | Overall ExperienceWe have used u-haul this passed few months to prepare us for our move, and have been very happy with the staff and vehicles and storage unit.
jennifer m. | Overall Experience.
James B. | Overall ExperienceWe got a truck and storage unit, which we reserved over a month ago. Everything went well without a hitch.
jennifer m. | First ImpressionsWhen I signed and payed for this unit it was not pro rated for the month of January.
Tawnya L. | First ImpressionsHelpful, courteous, and knowledgable.
laurie k. | First ImpressionsU hauls u -boxea are the way to go. Super convenient
BRAD M. | Overall ExperienceBronson did a tremendous job of taking care of my delivery. There was a misunderstanding from the original order and Bronson handled it great. Awesome customer service!
John W. | Overall ExperienceNo comment.
russell j. | Overall ExperienceGreat service.
Gerardo A. | Overall ExperienceWell done
BRIAN M. | Overall ExperienceYour staff was friendly and helpful, and the storage units well-maintained.
katrina r. | Overall ExperienceCould use more light indoors
Raven B. | Overall ExperienceStaff was excellent
VICTOR C. | Overall ExperienceVery nice facility. Bronson Vitt very helpfu! And available.
judy h. | Overall Experienceno comment
Randall A. | Overall Experience