Customer Reviews for U-Haul Moving & Storage of Casper

1,371 reviews

725 Bryan Stock Trail   Casper, WY 82601
(Across the street from the Department of Licensing DMV, Building B)

(307) 462-4153

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(307) 462-4153

725 Bryan Stock Trail
Casper, WY 82601
(Across the street from the Department of Licensing DMV, Building B)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David Brown 
Rating:
5.0

Customer did not leave a comment.

Breanna Russell 
Rating:
5.0

We had a very good experience at this store. They were so helpful from picking box sizes to renting us a truck. We sincerely recommend this Uhaul location to everyone.

PATRICK FLANNERY 
Rating:
5.0

The storage was good but I will never rent a truck again first they had my drop off at the wrong location and I had to drive extra miles which I was charged for and they told me it was $60 for the extra mileage yet my card was charged $118& some change not impressed!!!

Daniel Lemons  |  First Impressions 
Rating:
1.0

From begining to end the customer service was poor. The equipment we were originally assigned was behind others so the guy was going to put us with a trailer that had "low brake fluid". When I refused and got the other worker we got the original trailer. Turns out that it was missing a crucial braking pin and every time we stopped it would bounce hard into the back of our truck. We have been advised to get our transmission serviced to make sure no damage has been done to our truck. The other issue is that the trailer had a low tire when we went out. When we had the tires checked three were at 60 lbs and one on the passenger rear was at 20 lbs. The fact that these safety concerns were not check and made to be safe prior to the rental being released is disheartening. What if we had trouble on the road? At this point I feel Uhaul is responsible to address the transmission exam and to refund my costs for the rental fees for knowingly sending me and my family out with faulty equipment.

Lisa Braley 
Rating:
5.0

Customer did not leave a comment.

Benjamin Manasco 
Rating:
5.0

Nothing, everything perfect

Kelly Omalley 
Rating:
5.0

Customer did not leave a comment.

Darlene Neal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT ESCHETE  |  First Impressions 
Rating:
5.0

Amber is the best

Ramona Patino-Ortiz 
Rating:
4.0

Fix the bugs in your online app, then remember people enjoy talking to people when technology fails.

Sean Sullivan 
Rating:
5.0

A welcoming end to a long drive. Personnel were very helpful.

Robert SWINEA 
Rating:
5.0

Customer did not leave a comment.

Hunter Tucker 
Rating:
3.0

Customer did not leave a comment.

Ardis Enos 
Rating:
3.0

Loading door was very difficult to get open

Roger Merriman 
Rating:
5.0

Excellent service I dealt with three different people here at different times, and every one of them did an excellent job. I will definitely be using you folks again.

Eugene Nicholson 
Rating:
3.0

Hi

joe ballard  |  Overall Experience 
Rating:
3.0

The seal on my trucks back door malfunctioned and all my boxes got wet on bottom from a rain storm I drove through.

Kristiana Jourgensen 
Rating:
5.0

everything went smoothly.

CINDY CURRY 
Rating:
5.0

Everything is great at this location

Amber Miller 
Rating:
5.0

Wonderful service

Claire Bowles 
Rating:
5.0

Customer did not leave a comment.

Scott Brownell 
Rating:
5.0

Had a great experience . Appreciated the help with Seth.

Meta Bowker 
Rating:
5.0

Customer did not leave a comment.

Jessica Smith 
Rating:
5.0

Amber (General Manager). Was awesome and helped me with a few reservations during my checkin.

DANIEL COUCH  |  First Impressions 
Rating:
5.0

The staff was amazing

Leslie Maggi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Biorn 
Rating:
5.0

Drop off was easy/seamless.

Chris Callahan 
Rating:
5.0

Very happy with the experience.

Phillip Enegel 
Rating:
5.0

Super nice people. Very attentive to your moving needs. Would highly recommend!

Carmela Canale 
Rating:
5.0

Customer did not leave a comment.

Michael Reynolds 
Rating:
5.0

Customer did not leave a comment.

Noelle Kron 
Rating:
3.0

Customer did not leave a comment.

Dominque Simmons 
Rating:
4.0

Customer did not leave a comment.

Ronald Fivecoat 
Rating:
5.0

Satisfied customer!

Stardasia Armstrong 
Rating:
4.0

Customer did not leave a comment.

Matthew Stiver 
Rating:
5.0

Thanks for everything

EFRAIN SANCHEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaxine Hicks 
Rating:
5.0

Customer did not leave a comment.

Laure Steele  |  Overall Experience 
Rating:
2.0

I have used this U-Haul many times and was pleased. My last two visits were horrible the ladies I had to work with should not work in customer service at all. Rude and hateful best describes them for this reason we will not be using place again.

Amanda Guthrie  |  Overall Experience 
Rating:
1.0

Always had ridiculous fees added to montly payment and always never informed on things that where going on with my units by mail or phone call. I'm glad that I got our families stuff out of there and moved elsewhere with our storage needs. I have heard awful things about Uhaul and ignored the red flags well everything I heard was correct. Uhaul is the most ridiculous storage to rent through. Always threatening to auction off units due to the ridiculous fees added all the time. I feel like I paid and got caught up but then it magically showed up I still owed, Uhaul is the worst storage place I have ever dealt with.

Donetta Erickson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Konkler 
Rating:
5.0

Customer did not leave a comment.

Kevin Goff 
Rating:
5.0

Customer did not leave a comment.

AMANDA ADELLE HERNANDEZ 
Rating:
5.0

Customer did not leave a comment.

Michael Whitten 
Rating:
5.0

I appreciate all the help and understanding in getting me on the road

Max Dahl 
Rating:
5.0

Customer did not leave a comment.

Tara Stadjuhar 
Rating:
5.0

Nothing. The people who helped me were really good at their job. So easy to rent from that location!

BOB CARPENTER 
Rating:
5.0

They were so nice and made sure we were safe as we hit a blizzard. Very accommodating.

Laramie Cummings 
Rating:
1.0

Up charged me then tried to call to confirm drop off and no one answered then charged me double because of there no show.

Stan Tomich 
Rating:
5.0

Customer did not leave a comment.

nicholas wales 
Rating:
5.0

Great staff

Clayton White 
Rating:
5.0

The staff was great. What a nice and easy experience.

Marilyn Stevens 
Rating:
5.0

Storage and rental customer. They do a great job at this location.

Mark Rosenau 
Rating:
5.0

Nothing. Excellent experience

BOB CARPENTER 
Rating:
5.0

Customer did not leave a comment.

John Hines 
Rating:
5.0

No improvements - very helpful friendly people!

Diana Page 
Rating:
1.0

They like to over charged supposed I went over miles. I returned the equipment 2 days earlier .

Judith Rodriguez 
Rating:
5.0

The customer service was excellent, the hooked up and unhitched the car transporter for me. The trailer worked and towed perfectly. I highly recommend them.

WILLIAM BRENT BLAIR 
Rating:
5.0

Customer did not leave a comment.

Patricia Diaz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rio ponce 
Rating:
5.0

Customer did not leave a comment.

Michael Trickett 
Rating:
5.0

After hours drop off worked well for my schedule.

Garrett Wyman 
Rating:
5.0

Customer did not leave a comment.

Katrina Engstrom 
Rating:
5.0

Customer did not leave a comment.

Summer Varos 
Rating:
5.0

They went above and beyond for me

Sean boyer 
Rating:
5.0

It was pricey, bit I got all my important stuff moved

Glenda Honadel 
Rating:
5.0

Customer did not leave a comment.

Sarah Cady  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela Jerke 
Rating:
5.0

Customer did not leave a comment.

Scott Michalov 
Rating:
5.0

Customer did not leave a comment.

William Beever 
Rating:
4.0

The employees there are absolutely wonderful they're very helpful their knowledgeable I like it

CONNIE MOFFAT 
Rating:
4.0

Friendly and helpful.

David Clark 
Rating:
5.0

Everyone at the location was helpful and friendly. They have really leaned into technology that increases the safety of the facility. I'm actually a little sad to leave, but I just don't need the storage now that my apartment is move in ready.

Tracy Mister  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin Holmes 
Rating:
5.0

Customer did not leave a comment.

Loree Patterson 
Rating:
5.0

Very nice and helpful staff. Made moving much less stressful.

Randy Butler  |  Overall Experience 
Rating:
5.0

Moving help was excellent!!

Barbara Harvey 
Rating:
5.0

great service and reliable equipment

SHUIQUAN LI 
Rating:
5.0

Customer did not leave a comment.

AMANDA KELLEY 
Rating:
4.0

Customer did not leave a comment.

Jacob Henry 
Rating:
5.0

Great personal. Amber is the best!!!

Michael Briggs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSIE BUCKINGHAM  |  Overall Experience 
Rating:
5.0

Very friendly and helpful group of employees. Thank you. Tina Moore

tina moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ivan Reyes 
Rating:
5.0

Great staff! So simple.

Holly Shepperson 
Rating:
5.0

I hate to leave this location. Wonderful covered RV parking. Super pricing. Uhaul should build, open locations with Rv parking in Aurora and Parker Colorado. Priced to beat all the other high priced, non-covered facilities. Excellent work U-Haul in Casper, WY

dane Ross  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donna Rogers  |  First Impressions 
Rating:
3.0

An email/text or phone call would be nice if someone ever has an e-alert. the location has nothing to do with those yet they have to tell us last minute we can rent the equipment until it gets cleared by the 800#. Backed up my day for at least one hour. Overall all the employees gave us perfect customer service and were very apologetic about the situation. We got it figured out and not the road.

JAVIER CASTANEDA 
Rating:
5.0

Customer did not leave a comment.

Michael Reynolds 
Rating:
5.0

Always exactly what I need when I need it. Thank you 🙏🏻

Sean Patterson 
Rating:
5.0

Nothing I can think of.

Bob Benthusen 
Rating:
5.0

Customer did not leave a comment.

Frank Dow  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Fitzpatrick 
Rating:
5.0

Customer did not leave a comment.

Gage DeSersa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawade Jones 
Rating:
5.0

Security for your storage items is above and beyond with their system. I was highly impressed with what they had to ensure your items are safe and stored

Josh Blackburn  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Andy Luther  |  Overall Experience 
Rating:
5.0

Very Helpful.... Thank You Amber

Steven Lesher  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alda Schluterbusch 
Rating:
4.0

I was charged for a windshield chip that I missed in pre inspection, check your windows. It was under a wiper blade. Service and equipment were top shelf, but It would have been a step further to call and inform me of the chip.

Kendall Ross 
Rating:
5.0

Customer did not leave a comment.

Richard Bibb 
Rating:
5.0

Richard was incredibly helpful.

Jacquie Flatley 
Rating:
5.0

Quick and easy. Thanks

George Randles 
Rating:
5.0

Customer did not leave a comment.

Sarah Cady  |  First Impressions 
Rating:
5.0

Had several computer issues over the 3 years but management always addressed and corrected them asap. Wyo wind whipped door until sliding latch is hard to use and much sand and dust blown in. Good overall experience.

ACKERLEY CHERYL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANA RENEE WILSON 
Rating:
5.0

Your agent is doing a very good job of keeping the equipment ready and available to rent and to be used

James StJohn 
Rating:
5.0

Amber and her staff were professional and friendly. If I needed help they were willing to be there for me. I felt very comfortable leaving my items there.

KATHLEEN HAINES  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jason Cane 
Rating:
5.0

The staff at this U-Haul location was very helpful and friendly to work with.

Norman Long 
Rating:
4.0

Customer did not leave a comment.

nada collins 
Rating:
5.0

The plastic piece that holds the sun visor was broken and they had already known about it but it still hadn't fixed so I think that is something that should get repaired.

Nicole MacDonald 
Rating:
5.0

Customer did not leave a comment.

Donald Parker 
Rating:
4.0

Customer did not leave a comment.

Derek Thomas Vigil  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Webb 
Rating:
5.0

Amber is a great person to deal with & this location is always organized & has everything ready!!!!

Jennie Miller 
Rating:
5.0

Customer did not leave a comment.

sherry jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

darrell linders 
Rating:
5.0

Customer did not leave a comment.

Nicole Andrew 
Rating:
5.0

Customer did not leave a comment.

Casandra Woodin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KELLY SORENSEN 
Rating:
5.0

Everthing Most Excellent Very Satisfied!

Michael Murphy 
Rating:
5.0

Customer did not leave a comment.

David Parry 
Rating:
3.0

The unit was secure but the dirt blew inside, my stuff was filthy. I had to clean everything before putting in to uhaul. Cobwebs and dirt everywhere, all over the totes

Deborah La Bianca  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jordan danielson  |  First Impressions 
Rating:
5.0

Maybe a small waiting area with chairs.

Eric Hansen 
Rating:
5.0

We went after hours so no one was there

rosa Martinez 
Rating:
1.0

The storage was paid 3 days before I got everything out of it and I couldn’t get my money back!

Abigail Armstrong  |  Overall Experience 
Rating:
5.0

The staff were amazing I helping us get a storage unit. Everything was explained and demonstrated on how to access the property and the unit. Very happy with the experience and would definitely recommend this facility!

Angela Crespo  |  First Impressions 
Rating:
5.0

Everyone at this facility was friendly and accommodating. They listened to every complaint we had over the course of our rental. Both the truck and the trailer were immediately put into the shop for repairs. Excellent place for rentals. Would definitely recommend this location!

Angela Crespo 
Rating:
5.0

outstanding from beginning to end.

Mike Schultz 
Rating:
5.0

Customer did not leave a comment.

Rolando Luis  |  First Impressions 
Rating:
3.0

Tank wasn't full when picked up. Drove 22 miles put 5.65 gallons in tank and pushed it over full on the gauge. No way that truck got 4 mpg. So be watchful on miles and how much fuel is actually being put in. Other than that service was ok. Very nonchalant.

Allen Sosa  |  Overall Experience 
Rating:
5.0

Cargo door was rusted and difficult to close.

Sean Patterson 
Rating:
4.0

Customer did not leave a comment.

james lindberg  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Dawkins 
Rating:
5.0

Customer did not leave a comment.

Pamela Sidman  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

joe ballard  |  Overall Experience 
Rating:
4.0

It would be great to have more access available.

Heather Rounsaville  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL GAHAGAN  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Karly Viklund  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ridje FUS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adam Hiday  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike Sheller  |  Overall Experience 
Rating:
5.0

Super friendly and helpful!

Carmela Canale  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

linda cullison  |  Overall Experience 
Rating:
5.0

I do recommend the service, and thank you.

Loveda Bell  |  First Impressions 
Rating:
5.0

Thank you so much for giv8ng me a space for my RV. every time you sent me a email receipt...thank you .yes I would recommend you to anyone needing cover for their toys! Becky Bower

REBECCA BOWER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark messer  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Karly Viklund  |  Online Move In 
Rating:
5.0

Amber and staff are excellent- they always go the extra mile to help. Please treat them right and give them RAISES!! They definitely deserve it!!!

John Laird  |  Overall Experience 
Rating:
5.0

I so appreciate all courteous help shown to me. I just drove in and needed a storage unit right away. Jennifer was so very helpful.

KATHLEEN HAINES  |  First Impressions 
Rating:
1.0

I rented covered storage with electrical service to maintain the 5th wheel batteries. When I went to pick up the unit all the batteries were totally dead. There had never been any electrical service to my unit as the GFI had been popped. Amber was great to help resolve the problem, however, that does not remedy the fact that I never received what I was paying for during the 3 months my unit was in storage. Very disappointing.

Edmond Renemans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RYAN NATE  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

joe ballard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

scott norris  |  Overall Experience 
Rating:
3.0

I was quoted one price and charged another needed a ball and hitch that was arraigned to buy through your company then at pick up time was sent to buy one else were so convenience was an issue .brought the rental trailer back a day early and didn't get a refund. So kinda not satisfied 😕

Jessica Bedsaul  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ryan Carroll  |  First Impressions 
Rating:
5.0

Great customer service and always ready to help and make sure everything is going smoothly too. Thanks, for all that you guys do.

Bonnie Rabourn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abigail Armstrong  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

matt pridgeon  |  Overall Experience 
Rating:
5.0

A very good place to do business with. Will go there again

Howard Shanafelt  |  Overall Experience 
Rating:
3.0

The storage facility was fine but the vehicle that I got was a box truck and I was driving in Denver traffic during rush hour and the passenger side mirror was broken so I could not see to switch lanes because there is no back window because it is a box truck so by the grace of God I made it but when I mentioned the problem to the guy at the storage facility they did nothing about it they just said that they would get to

Mike Harmon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER GOULD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rudy Jasper  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Stephany Teakell  |  First Impressions 
Rating:
5.0

The staff was very helpful and we had no issues.

RON SEKELY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY COSS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Cook  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sylvester Saunders  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David Witt  |  Overall Experience 
Rating:
3.0

Brenden Chivers was great help making sure we got the equipment needed as well as a storage unit in a quick time frame. The storage unit recommend was correct for the size for what we needed. The rubber seal used to completely close off the door from the elements, in this case snow, was damaged and not secure to the concrete resulting in our items within getting some snow on them. We did let U-Haul staff know when we first rented the unit and had not been fixed before move out date. Weather conditions (snow storm) is likely the reason. Move out was an easy process and Brenden Chivers was friendly and patient explaining the receipt sent via email the day after.

kalee mauth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD NELSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gloria Peterson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT MAHER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Greg Root  |  First Impressions 
Rating:
5.0

I've used this Uhaul location before and they are always amazing to work with. They are honest with pricing and the free 30 day storage was a blessing.

PATRICIA RICHARDSON  |  First Impressions 
Rating:
3.0

Price is a bit high

keith kuder  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin Barela  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maliek combs  |  First Impressions 
Rating:
5.0

Everyone was great, helping us to get what we needed in the time frame we needed. Stacy and Seth made sure to take care of us, and made our bad day a little better!

kalee mauth  |  First Impressions 
Rating:
1.0

I had two storage units here and both were mice infested and some of my belongings were sitting in water do to no weather stripping. Do not waste your money on storage here. You are better off throwing your stuff away and buying new unfortunately. But if you do I suggest you buy their insurance because you’ll need it.

Logan Coffman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken Botkin  |  First Impressions 
Rating:
5.0

Great help while moving my son to Wyoming before his apartment was ready for move in.

Bryan Rodish  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yvett boatman  |  Overall Experience 
Rating:
4.0

Always nice to see friendly and helpful staff 👌

Thomas Leroy Currah  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christy Keith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Virginia Gillespie  |  Overall Experience 
Rating:
3.0

The only complaint I would have would be that I was given a truck with 1/2 tank of gas and was told that it was my responsibility to fill the tank up if I needed more for my trip. I understand that this is a UHAUL policy but I feel that when a customer is receiving a vehicle to use for moving the gas tank should have a full tank of gas to start with. I agree that it should be the customer's responsibility to fill the tank up to what they started with but feel that customers receiving a truck should have a full tank of gas to start with.

Bethany Stripling  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margarita Bernal  |  Overall Experience 
Rating:
5.0

I am very impressed by this Uhaul. We have used them for storage and for rentals and they are always amazing to work with. Well trained and very personable! Highly recommend them

Kevin Kraft  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Alt  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rudy Jasper  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Strader  |  Overall Experience 
Rating:
5.0

Great service and smiling faces. Very helpful also.

Bonnie Rabourn  |  First Impressions 
Rating:
5.0

Very helpful

Karen Goodwin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer LeBeau  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vernon Yeager  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Johnson  |  Overall Experience 
Rating:
4.0

The service was ok, the gentlemen behind the counter was struggling a bit but he was persistent and got us taken care of.

RON SEKELY  |  First Impressions 
Rating:
2.0

We had problems with the dependability of the electrical system, and the frequent problems with the gate were a real nuisance. We were not advised when the electric service was down which resulted in 2 expensive batteries being ruined.

david hough  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Robert Chester  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Daniel Parsons  |  Overall Experience 
Rating:
5.0

Staffs were friendly and really helpful

Lester Abesames  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Laird  |  First Impressions 
Rating:
5.0

Staff was exceptionally kind and professoinal

Michael Schmidt  |  First Impressions 
Rating:
5.0

Very understanding to the unusual circumstances of needing the unit

Jeff Bowlin  |  Overall Experience 
Rating:
5.0

Thank you! Your excellent service made such a stressful, moving-out-of-state time for our family a lot more bearable. We knew our posessions were safe and secured at your facility. Thanks for the great customer service!

Jayson Newsome  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gustavo Martinez  |  First Impressions 
Rating:
5.0

We appreciated the staff, they were always very helpful and friendly.

Charlie Archuleta  |  Overall Experience 
Rating:
3.0

Had many problems getting computer to process my automated monthly payments. The problem has been worked on at least 3 times and I believe it has FINALLY been resolved. Thank you Tate for helping with this.

ACKERLEY CHERYL  |  First Impressions 
Rating:
5.0

Excellent storage facility! 1st class. Would highly recommend for anyone’s storage needs.

Edmond Renemans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melinda Zahrowski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry Knight  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donetta Erickson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peggy Sue Morrison  |  First Impressions 
Rating:
3.0

Very new facility with the best access. But there was so much dust and dirt in and on all my belongings. But that is to be expected in windy Wyoming I guess. Overall good facility.

Rusty Hauf  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandee Gardner  |  Overall Experience 
Rating:
4.0

Mike who helped me was very helpful. Overall, I would have given Uhaul a poor rating due to the lack of communication from the corporate online system to the local Uhaul stores. The online system does not communicate to local stores when customers reserve storage units. I almost did not have a unit to put my items in when I showed up to the store. However, I did get lucky that someone had vacated a unit in the size that I needed the night before which I was able to rent. Mike made the frustrating experience much more pleasant to deal with.

Bethany Stripling  |  First Impressions 
Rating:
5.0

Friendly and kept me up to date

Jim Foss  |  First Impressions 
Rating:
4.0

7 x 23 locking is not up to snuff. Difficult if not impossible to do.

ACKERLEY CHERYL  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph Michael  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES WRIGHT  |  Overall Experience 
Rating:
2.0

The staff was very helpful and accommodating. I had to get a new remote key for the gate multiple times. Maybe you guys need new key remotes or better batteries. I shouldn’t need four different key remotes in six visits.

JOHNATHAN STRICKLER  |  Overall Experience 
Rating:
5.0

This facility is extremely clean and the staff was friendly and knowledgeable. Despite being very busy and they were able to accommodate are RV. Charissa is an excellent Manager.

Tim Force  |  First Impressions 
Rating:
5.0

Helpful, informative and friendly

Krystal Garcia  |  First Impressions 
Rating:
3.0

Every time we opened gate with the fob we would go right in and it NEVER OPENED with the fob to let us out!

Jeffrey Crain  |  Overall Experience 
Rating:
5.0

Charissa is amazing. Very easy to work with and extremely accommodating. 10 out of 10 would recommend. And she's funny.

Arron Eggleston  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Augie Heuer  |  Overall Experience 
Rating:
5.0

Clarissa, was excellent.

MICHAEL DIBETTA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Scott  |  First Impressions 
Rating:
5.0

Very nice helpful staff...Charissa, Alan an Ethan. I would definitely recommend them.

Judy Ridolfino  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Virginia Gillespie  |  First Impressions 
Rating:
2.0

Every time it would rain or snow water would leak in my unit. It eventually end up ruining several thousand in household goods.

Corky Cook  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mari corkill-bomgaars  |  Overall Experience 
Rating:
5.0

Carissa rocks!

daric clemetson  |  Overall Experience 
Rating:
3.0

I rented two units a few days apart. When it came time for me to check out of the first unit I confused the dates of the first unit with the date of second unit. When I had scheduled my movers tHe weather was. Dangerous with ice and wind that we postponed for a few days. I stopped by the office to check the date I had to be out. The wind was so bad (70+ mph) that the office door was blocked. I didn’t see any note saying how to enter and the young man behind the desk acted like he could care less about me. Long story short I was charged $40 additional dollars because I didn’t return the locker until Thursday even though I was out on Monday. The emails I received where for the second unit. This after I rented two 10X15 units, spent over $250 on boxes and supplies. I can’t control the weather anymore than you can but ice and snow removal are your responsibility. Am I disappointed you charged me an extra $40…yes, enough I probably won’t use you or recommend your services. Most of the staff were very friendly unfortunately it only takes one or two to ruin your experience.

JOE ARNOLD  |  Overall Experience 
Rating:
5.0

Charissa was very friendly and helpful.

Judy Ridolfino  |  First Impressions 
Rating:
5.0

From the first phone call they have been awesome! I would highly recommend this facility for all your Uhaul/Storage needs.

Cherise Magdaleno  |  First Impressions 
Rating:
5.0

We only left because we got to store our stuff closer to where we use it. Otherwise you were fantastic.

Shannon Eskam  |  Overall Experience 
Rating:
5.0

I returned the trailer Saturday the 4th of Dec. I believe his name was Mr. O'Neil was very helpful and went out of his way to help. I would definitely recommend this establishment.

ALAN GOODRICH  |  First Impressions 
Rating:
5.0

Very helpful staff. I would/will strongly recommend this facility to friends and family.

JEFFREY JENNINGS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Goodwin  |  First Impressions 
Rating:
1.0

Complained multiple times about the charging stations not working. Talked to everyone I could including Tennant’s that said they too complained. Nothing was ever fixed just blamed it on the camper being to new and drawing to much power. The increase in rent when all you get is dry storage is outlandish. I will never recommend and will direct to other facilities with similar services.

Ryan Pfiefer  |  Overall Experience 
Rating:
5.0

Customer service is exceptional!!!

chris hermeling  |  First Impressions 
Rating:
5.0

I have used this facility a few times, I have never had an issue in the slightest. Very good team here!

Jeff Krigbaum  |  Overall Experience 
Rating:
5.0

It would be nice if there was lighting inside the unites especially in the winter when it gets dark so early.

Ruth Harnden  |  Overall Experience 
Rating:
5.0

Every employee I have had contact with including the facility on 2nd street have gone above and beyond. Very friendly and helpful.

JOE ARNOLD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason Shope  |  Overall Experience 
Rating:
2.0

In 14 months U-Haul raise the RV storage price by 33%.

Brad Pate  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Glenn Pruitt  |  First Impressions 
Rating:
5.0

I love this facility because it has such a huge lot and it’s very easy to maneuver a trailer and a 20 foot rental truck as I have done both at this site. Great propane services and supplies too. Excellent towing and storage and moving supplies in this large well appointed shop. Better price is on hitch equipment than at tractor supply store.

mary walker  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert James  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean Stroud  |  Overall Experience 
Rating:
5.0

Huge NEW facility with acres of space for driving around with the trucks and trailers. It is extremely easy to reach the storage units with your rig. The office is large and well stocked and everybody is extremely helpful and patient. All types of hitch equipment if you need any. I enthusiastically recommend this U-Haul facility. I will be using it again very soon.

mary walker  |  First Impressions 
Rating:
5.0

Great customer service!!

Cary Brace  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth Ojala  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan Rine  |  Overall Experience 
Rating:
5.0

Amazing help and proffesionalality

Earl Sanford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Reilly  |  First Impressions 
Rating:
5.0

Karissa was a great help with getting a truck on time for my reservation . Other counter staff was friendly and helpful. Very nice facility. Need more RV storage.

Leah Justice  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY WALLACE  |  First Impressions 
Rating:
5.0

Absolutely nothing negative to say. The staff was phenomenal, facility spotless, security visible.

Rick Morrison  |  Overall Experience 
Rating:
4.0

Clarissa has a great team!

Courtney Ford  |  Overall Experience 
Rating:
5.0

Staff was super helpful and friendly.

KRISTEN ELLIFRITZ  |  First Impressions 
Rating:
5.0

Was offered 20% family discount and a free month 3 days before I rented the unit when I went back to rent they wouldn't give me the free month

John Hylan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Ivey  |  First Impressions 
Rating:
5.0

There were no blankets at the initial facility I requested them at, but no huge deal.

ANDREW SCHMOLDT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon Holweger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cortney Lewis  |  Overall Experience 
Rating:
5.0

Was amazing!!! love the positive attitude and atmosphere when I walked in. Very affordable very happy!!!

SHAWNA DANIELLE HANSEN  |  First Impressions 
Rating:
3.0

The average score reflects the irritation I felt having to provide 2 different phone numbers along with an alternate contact.

JOSHUA TIPTON  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Calvin Colling  |  Overall Experience 
Rating:
5.0

Disneyland doesn't have a UHaul, but UHaul has a Disneyland. This place is beyond your typical UHaul experience. Great staff and facilities.

Donald Wayne Hurt  |  Overall Experience 
Rating:
5.0

Extremely friendly staff. The storage facility was easily accessible and had a state of the art security system. Definitely a great place to store your stuff in Casper Wyoming

John Eager  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth Ojala  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Leah Justice  |  First Impressions 
Rating:
5.0

Everyone at U-Haul from Billings to Casper we're excellent. Very knowledgeable, respectful, and overall very helpful. Moving can be a frustrating experience but when you have people that helps you through all the questions I would say U-Haul is the best.

Andrew Nelson  |  Overall Experience 
Rating:
5.0

Robert was tremendously helpful and friendly. He helped us check in a 15' box truck, car transport trailer, check into a storage unit, and rent a 5'x8' trailer. I would absolutely recommend uhaul to a friend based on his service.

Nikota Welch  |  Overall Experience 
Rating:
5.0

I had to different trucks from budget that broke down. As I waited for the third truck I got so sick and tired of it that I went to U-Haul. This was in Bentonville Arkansas and his name was Ray and he was extremely helpful. I know this has to do with U-Haul as a whole, and not just the storage, that just overall more than likely I will always use U-Haul.

Christy Keith  |  First Impressions 
Rating:
5.0

Every employee I encountered went out of their way to make sure my experience was as convenient as possible. Highly recommend!

caleb muse  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pop In the Shop  |  First Impressions 
Rating:
5.0

Thank you for making it so easy.

Elwood Gilliland  |  Overall Experience 
Rating:
5.0

Thank you ☺️

Ronald Hoover  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald Wayne Hurt  |  First Impressions 
Rating:
4.0

The only bad thing I have to say about the whole move in experience is I was told there was a lock in my unit and there wasn’t.

Tracey Allison Fraedrich  |  Online Move In 
Rating:
5.0

Fast and easy to get a storage unit. Friendly staff. Clean facilities. Easy access. Will use again, if needed.

Mike Miller  |  First Impressions 
Rating:
5.0

The facility was clean and well maintained. The staff was BEYOND EXCELLENT. Very personable, friendly and helpful. We are thankful to have been able to use U-Haul for temporary storage for our trailer.

Ken Brazee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIC LLOYD EATHERLY  |  First Impressions 
Rating:
2.0

The 2 guys that work there especially the young guy has no idea what he's doing.

Leanna LaFleur  |  Overall Experience 
Rating:
1.0

The storage units assigned to me both had a negative drainage issue. Melting snow would run into the units, then freeze on the floor as temperatures dropped at night. Water/ice was present in both units for the majority of the time I stored items in them in January through March. Staff were aware of the issue, yet still rented these units out. Check out required two visits in person and one phone call before staff were able to close the reservation for my last unit.

Michael Rauh  |  Overall Experience 
Rating:
5.0

Did exactly what we needed. Easy in, promo price and easy out.

sean patterson  |  Overall Experience 
Rating:
5.0

My wife and I put our name on a waiting list just a little over a week ago for a spot to store our 42 ft. 5th Wheel Trailer. We received a phone call this past Saturday saying that they had a storage spot open up. We told them that we would come in right away and fill out the paperwork. Tate was real nice and walked us through everything.

THOMAS EATON  |  First Impressions 
Rating:
1.0

Ethan is who helped me and he claims he didn't know how to do something to check me In so when he asked me if I could come back tomorrow I told him yeah I guess and after I blew up he conventially figure out how to do!

Leanna LaFleur  |  First Impressions 
Rating:
5.0

Extremely pleased with the staff and facility. Great customer service!

chris hermeling  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean Stroud  |  First Impressions 
Rating:
3.0

The covered RV space I rented was very difficult to back into as storage units were placed very close to the spaces. It took multiple attempts to get parked. The website allowed me to reserve a 40' space but when I checked in no such sites were available. The staff were very helpful and friendly in trying to resolve this glitch.

Philip Nissen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Gadd  |  First Impressions 
Rating:
5.0

New facility and seems very secure. I didn't get the name of the woman that helped get me set up, but she was fantastic, fun and an overall pleasure to do business with!

Brian Fritz  |  First Impressions 
Rating:
5.0

Perfect solution for our needs

sean patterson  |  First Impressions 
Rating:
5.0

Excellent storage and facility thankful they are there

Marc Merullo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shelley leclere  |  Overall Experience 
Rating:
5.0

I was sad to hear that Amy retired. She was an awesome lady.

Steve Mitchell  |  Overall Experience 
Rating:
5.0

The storage units were awesome and the staff is phenomenal!

Angela Moore  |  Overall Experience 
Rating:
5.0

Customer service was exceptional! Special thank you to the assistant manager.

chris hermeling  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elgelita Welch  |  Overall Experience 
Rating:
3.0

We learned Not to pay Months in Advance, because you Will Not get Your $$$ Back.

lenord bishop  |  Overall Experience 
Rating:
4.0

The only downside I had in my experience was the broken glass and scattered screws near the unit. It wasn't inside the unit, but my tires are at risk when I drive up to drop things off. Other than that, it's been super easy and a great facility!

Sarah Jayne Bristow  |  Online Move In 
Rating:
2.0

Initially we were happy storing our travel trailer because it was covered and we had electricity. We parked it there, a brand new 2020 trailer, never used, in April of this year because it could be plugged in and paid $90 a month for the security and electricity. All was ok until August. We went to put things in and the trailer was dead, batteries dead. We were told "well, it was most likely the 5th wheels there, when the owners come in they use too much electricity and blow the lines". We we're upset but an employee assured us that they would fix the line we were plugged into and check over the next several days. We went back three weeks later, having trusted them, to find the same thing and again the same excuse, blaming the 5th wheel owners. After complaining in the office, again, we went back to our trailer to remove it from this location and a worker came to the trailer and ultimately tried to blame us by saying "you must have left something on" which we did not but, still, we checked again, as we did weeks before and nothing was on. He then moved our plug to another post and lo and behold it worked! So, their fault, not ours. They don't check the lines to make sure you have electricity but they charge you for it. Also, when we said we were done there and will be leaving, the employee at the front closed our account, brought us the fob to exit and said if we went past 7 pm, when they close, he'd wait for us. We got to the gate at 7:04 pm, the fob didn't work, I walked up to the office so we could get out and, lo and behold, he was gone!! We then called the manager Amy and luckily got her but then had to wait a half hour plus for her to get there to let us out. When I tried to tell her the issues, she basically said we don't check your trailer, I said your employee said he would and she said, of course, who said that, which I didn't take names and wish I had. When I told her how they blamed the 5th wheelers for over loading the lines, she said that's not true, I have my trailer here and it never happens. When I said I'd send her an email with pictures of how the line worked on another post, she said I don't want them, send them to the president of the company. She absolutely did not care! She didn't offer even a partial refund for us not having electricity. She just basically shut me off and referred me to someone who isnt even present at the site! What started out great turned sour quickly when we saw how little they cared about our storage unit but we're ok with taking the money every month so don't expect much if you store anything at this location but I would check your unit all the time if I were you!

Karen Galarza  |  Overall Experience 
Rating:
5.0

Excellent

Marc Merullo  |  First Impressions 
Rating:
4.0

Access hours should be longer at least to 9 or 10 pm.

James Smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carl Nickle  |  First Impressions 
Rating:
5.0

Thank you to Amy!

Brian Jones  |  First Impressions 
Rating:
5.0

Staff is friendly and knowledgeable. The storage units are well maintained and in great condition. Moving into storage was easy and stress free. Returning the truck was convenient and quick.

Angela Moore  |  First Impressions 
Rating:
4.0

We were told we could access the storage until 24/7 when we rented it. I was given an access card but the machine to use the card was not working until 7 months after we rented. Right until the last week of this rental, we had to get a key from the office to access our storage unit. We could not use it after work or on weekends early in the morning. This was not as promised or advertised when we rented it. Now that they have the access cards, its great but for 7 months it was not good.

Roger Merriman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelcee Anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Sprute  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike Boespflug  |  Overall Experience 
Rating:
5.0

Amy was very helpful. Made sure my card and key fob worked before I left. Love the security features here. Excellent storage units

paula Ross  |  First Impressions 
Rating:
5.0

Amy was exceptional! Very helpful and kind.

STEVE MYCROFT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mury Goudie  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tom gregory  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerold Noblitt  |  First Impressions 
Rating:
5.0

Amy was awesome to work with. She was so helpful on the phone and in person.

Melinda Zahrowski  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brielle Wynn  |  Overall Experience 
Rating:
5.0

Newer facility in town. Amy was polite and professional and a conversationalist for a newcomer to Casper, which I appreciated.

Jeff Krigbaum  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Favian Castillo  |  First Impressions 
Rating:
5.0

professional, accomodating, flexable

Jennifer Mitchell  |  First Impressions 
Rating:
5.0

Welcoming, frendly, helpful, accomodating.

Jennifer Mitchell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ernest Nicholas  |  First Impressions 
Rating:
5.0

Great friendly staff! Always helpful and unit was clean and secure

Ashley Oviedo-Lopez  |  Overall Experience 
Rating:
5.0

The whole process was easy and the storage site for our camper is perfect!

Karen Galarza  |  First Impressions 
Rating:
5.0

I’ve only dealt with Amy directly and she is awesome! She’s helpful and willing to go out of her way for her customers. You can tell that Amy truly cares about her job and her customers. I’ve indirectly dealt with other employees there and they all seem friendly and costumer service oriented.

william henry II  |  First Impressions 
Rating:
5.0

Great service very helpful.

bernard MIDDLETON  |  First Impressions 
Rating:
5.0

Great facility, appreciate the service.

Steven Houck  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patty O'Connor  |  First Impressions 
Rating:
3.0

An exceptionally long wait

Pat Schmid  |  First Impressions 
Rating:
5.0

Amy is awesome. Such a hard worker to make sure the customer is satisfied.

dana boles  |  First Impressions 
Rating:
4.0

Very helpful

donald redder  |  First Impressions 
Rating:
5.0

The staff at this location is super friendly and knowledgeable!

Geraldine Daily  |  First Impressions 
Rating:
5.0

In consideration that the dispatch U-Haul Associate at Denver (Derrick, 4800 Colorado Blvd ) made objectionable business acts/omissions on Nov 29 ( & other times to me ), truck invoice was reconciled

Thomas Lachkovich  |  First Impressions 
Rating:
5.0

Great service

Mike Walock  |  First Impressions 
No reviews have been submitted for this location.

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