Customer Reviews for U-Haul Moving & Storage of Carlisle

1,149 reviews

1180 Walnut Bottom Rd   Carlisle, PA 17015

(717) 249-8661

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(717) 249-8661

1180 Walnut Bottom Rd
Carlisle, PA 17015

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

FRANCESCA ELIZAB Christler 
Rating:
5.0

All the other staff members at the location (1180 Walnut Bottom Rd, Carlisle, PA 17015) I’m renting are an absolute delight. Very helpful understanding and resolved any of my issues very quickly. From the janitorial staff to the owner. Everybody made it very easy to get belongings moved in. Getting my units reserved was an exceptionally good experience.

Windy Boles  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Blume 
Rating:
5.0

Customer service reps were very nice

James McGeoy 
Rating:
5.0

Great service

Craig Kinard 
Rating:
5.0

Customer did not leave a comment.

DAVID KEISER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kurt Hoffman 
Rating:
5.0

Customer did not leave a comment.

Clifford Patterson 
Rating:
5.0

Customer did not leave a comment.

Andrew Hagerich 
Rating:
5.0

Carlisle Pa U-Haul is really run well. Impressed each time I go there.

Michael Chiaravalloti 
Rating:
4.0

Great equipment, clean and organized and well-stocked office area. Nice clerk but I had to come back in to get the 10 blankets I paid for….supposed to be in truck. She said to grab them ….guess so she could keep looking at her phone. Clerk who checked in my vehicle upon return was smoking and took a personal call about her children while typing my mileage on the company phone. Maybe just reinforce professionalism….but everyone was nice.

John Tisson 
Rating:
5.0

Reduce crazy prizes

Peter Fisher 
Rating:
4.0

I rented an enclosed trailer on Friday, March 15, 2024, at 7:30 and returned it the same day at about 3:30 (Reservation #73007669). When I checked it in, I was told by the person that I would receive a receipt for the return shortly via email. The staff seemed so confused during the whole return process. They couldn’t seem to figure out how to remove the trailer. Once they removed it, all the associates just walked away. I waited for a period behind my vehicle for a receipt and finally, the employee yelled across the lot that she would send me an email confirmation. I did not receive an email confirmation by that evening as promised so I called the support line and was told it had not been returned and to call the return location the next morning. On Sunday, March 17. I spoke to an associate who said I would receive the email confirmation by Sunday Evening. It is now Tuesday; March 19 and I have not gotten confirmation for this return. This is my first time renting from U-Haul and have never had to wait this long for the confirmation of any rental return. My account still shows that this trailer has not been returned.

Craig Harver 
Rating:
5.0

Customer did not leave a comment.

Krisztian Benke  |  Overall Experience 
Rating:
5.0

The whole process was excellent from the beginning to the end. I would continue to recommend your company.

DONNA HOOVER 
Rating:
5.0

Improve your app so that it works with Verizon

Virginia Ivanoff 
Rating:
5.0

The last occupant must of been a chain smoker. The truck was clean and maintained but it reeked!!

Dennis Schad 
Rating:
5.0

I did the online pre-check in. The online services worked the way they are supposed to. When I arrived all that was needed was my drivers license, then I got hooked up and went. Great service.

david miller 
Rating:
3.0

Way too expensive for them little closets.

SHAYLAH DUKES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lone Kilgo 
Rating:
5.0

We were sent to another drop off point initially that had no room to park. It would have been better if we had been referred to this location initially.

RYAN MCANINCH 
Rating:
2.0

This location had terrible communication throughout the whole process. I had to be the liaison between my moving help (who was amazing - Eddie from MMClean) and the location for pickup. By the time they told me my container arrived, Eddie had already picked it up.

Nicholas Diminich 
Rating:
5.0

We unfortunately had to store and pay for the storage of my daughter and her kids items. Everything was convenient, secure, temperature controlled and clean which made the inconvenience less stressful. Thanks to the staff for being super helpful at all times

diane oleary  |  Overall Experience 
Rating:
5.0

Very friendly staff

David Albright 
Rating:
3.0

Customer did not leave a comment.

Brandon Smith 
Rating:
5.0

Customer did not leave a comment.

REINALDO RIVERA-GUZMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aqila webb 
Rating:
5.0

The young man who helped me at the location in Carlisle Pennsylvania was beyond polite and helpful. Very friendly, showed me everything that I needed to know about my storage area. I've never stored anything in a facility like yours. I would venture to say that there would be less risk of infection doing surgery there been in any Hospital. Very clean!

Jennifer Wingo  |  First Impressions 
Rating:
5.0

Have senior citizens discount

mary kantz 
Rating:
5.0

Can’t think of anything. Overall the location did a great job!

NICK MONTEPARA 
Rating:
5.0

Customer did not leave a comment.

doreen fix 
Rating:
5.0

Customer did not leave a comment.

John White 
Rating:
5.0

Customer did not leave a comment.

MILTON WASHINGTON 
Rating:
5.0

Was told we could get a discount for early return (had to pay for 5 days and purposely returned in 2) with us being g a witness there. That was heavily questioned and then found out I may get a refund and it would only be around 237.00 out of 3887.00... this was very unfortunate....

RONALD BILLINGS 
Rating:
4.0

Allow direct phone calls to locations, by listing numbers.

Kenneth Kingsley 
Rating:
5.0

Customer did not leave a comment.

KYNDLE MORGAN  |  First Impressions 
Rating:
5.0

Being able to move out over the phone was convenient.

Teresa Pennington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leslie Macrea 
Rating:
5.0

All went well

Theodore Fernes 
Rating:
5.0

I would highly recommend this place! Everything was so easy to do, from reserving the truck to picking it up and returning it. Shawne was really nice and very helpful in explaining everything to us. And the price is really reasonable.

Jane Calvert-Mayo 
Rating:
5.0

Another great rental experience.

Craig Schilling 
Rating:
5.0

Great customer service from beginning to end - the people, the delivery, the box itself, the pick up. Great idea for transporting stuff 3000 miles

Sarah Geisler 
Rating:
5.0

Again, it was great customer service

BRENDA MYERS 
Rating:
5.0

Customer did not leave a comment.

AKEMI BENTON 
Rating:
5.0

Customer did not leave a comment.

Tanya Morret  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Franklin 
Rating:
5.0

The staff at the Carlisle store are always friendly and helpful.

Dennis Schad 
Rating:
5.0

Service was excellent!

Thomas Sheaffer 
Rating:
5.0

Extremely nice staff.

April Smith 
Rating:
5.0

Customer did not leave a comment.

Leeon Pezok 
Rating:
5.0

LONE IS AMAZING!! When he arrived at my condo in Mechanicsburg, I could tell immediately he was confident and one of the best at his job. Line is a very kind, genuine human and really made my experience unique and smooth. Then he went the extra mile in Baltimore when he dropped my pods off. I was relieved that he was the one dropping them off because him and I had a good rapport back in PA. Glad you have such a hard worker like Lone who cares about the customers experience. Thank you!!

kevin sariano 
Rating:
4.0

Hitch installation was very fast.

Mark Galbraith 
Rating:
5.0

Customer did not leave a comment.

KENNETH KELLER 
Rating:
5.0

Customer did not leave a comment.

Dennis Schad 
Rating:
4.0

The move in experience was fairly easy and quick. I like how they handle security and feel as if my belongings will be safe while being stored at U-Haul. I also got my first month free which is nicely added bonus to the experience.

Allyson Koch  |  First Impressions 
Rating:
5.0

Excellent customer service from the Manager and workers ar this facility.

vera stinson 
Rating:
5.0

Customer did not leave a comment.

Sandra Goodling 
Rating:
5.0

I can't think of anything! It was very easy to reserve, pick up and return without any issues!! Would definitely recommend your services!!

Jody Rumpff 
Rating:
5.0

Customer did not leave a comment.

David Albright 
Rating:
5.0

Customer did not leave a comment.

Suzanne Economas 
Rating:
5.0

Customer did not leave a comment.

Leona Bolling 
Rating:
5.0

Customer did not leave a comment.

barbara robinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dustin Sparr 
Rating:
5.0

Customer did not leave a comment.

Pedro Rosario  |  Online Move In 
Rating:
5.0

Absolutely nothing.

Pedro Rosario 
Rating:
4.0

This location in Carlisle PA is great . Just let them continue doing a great job .

Henry Thrower 
Rating:
4.0

Customer did not leave a comment.

Levent Akgul 
Rating:
5.0

the write up man was very kind and also hooked up equipment nicey for a senior citizen

James Van Buren 
Rating:
5.0

Customer should only have to drive the truck to front of store.

Michale beal 
Rating:
4.0

I only needed the unit for a short time in between moving, so I didn't have the same experience as someone looking for long term storage, so I gave 4 stars, as I don't really have a frame of reference. However, this was all super convenient - I never even *had* to actually go into the office other than closing out my account, and going to get a clicker when the garage doors were fixed. Would definitely do this again, as I received the unit at no cost for a full month when I rented the moving truck.

Jayden Adamski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randi Strudler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kory Stone 
Rating:
5.0

Customer did not leave a comment.

sarah bazzell  |  First Impressions 
Rating:
5.0

The only thing I would recommend is a better explanation of insurance options.

Hal McClure 
Rating:
5.0

Customer did not leave a comment.

SHERRY LIVINGSTON  |  Overall Experience 
Rating:
4.0

A safe environment. Clean and handy.

DONNA RINEHART  |  First Impressions 
Rating:
5.0

Shawna provided excellent instructions this morning at checkout. Truck was clean, ran well, no issues. The two people at the return process had me cleared in a short period of time and were very courteous and efficient.

Steven Rearich 
Rating:
5.0

This owner was terrific... she took care of all the extra (unknown) charges and was very nice about the whole thing.

Colleen Oszustowicz 
Rating:
5.0

The staff were outside as I pulled into the location and were friendly and professional. Would recommend UHAUL again

mark dumpman 
Rating:
5.0

Customer did not leave a comment.

Anna Campbell  |  First Impressions 
Rating:
5.0

I love the customer service and friendliness of all the employees at our Carlisle PA U-Haul

CLIFFORD EGGERT 
Rating:
5.0

Customer did not leave a comment.

kathy bidinger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan Smith 
Rating:
5.0

Customer did not leave a comment.

Robert Irish 
Rating:
5.0

Keep up the good work, excellent customer service. I received many calls from that location to make sure I was alright on the road. Returning the truck was seamless, three members came out and in less than 2 minutes, I was on my way. Wonderful!

Emmanuel Midi 
Rating:
5.0

Organized. Friendly. The best. Never going back to “independent” poorly unkept facility

JON STAVNEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason Dum 
Rating:
3.0

I needed gas as soon as I left the parking lot. The gas light was on.

Taylor Bream 
Rating:
5.0

Customer did not leave a comment.

Steven Lynch 
Rating:
5.0

You Team did a great job making sure me equipment was ready for my 26 December pick-up! Thank you!

Steven Lynch 
Rating:
5.0

Awesome.

Aravind Boddu 
Rating:
5.0

It was very easy to drop off the trailer

RICHARD PRZYBYL 
Rating:
5.0

Customer did not leave a comment.

Stephen Mckinney 
Rating:
5.0

No comments

Ash Subba 
Rating:
5.0

Customer did not leave a comment.

MIRANDA BOLES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shailesh Patel 
Rating:
5.0

Customer did not leave a comment.

PAUL DALY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricman Fly 
Rating:
5.0

Customer did not leave a comment.

theodore acevedo 
Rating:
5.0

Personnel was very friendly and helpful. Everyone was very polite and answer all of our questions!

MARSHA DAVIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tom sonnekalb 
Rating:
5.0

Customer did not leave a comment.

Jose Sanchez Lopez 
Rating:
5.0

Customer did not leave a comment.

Robert Wrigley 
Rating:
5.0

Customer did not leave a comment.

DANIEL SNYDER  |  Overall Experience 
Rating:
5.0

X

Jeffrey Line  |  First Impressions 
Rating:
4.0

It's fun walking in here and remembering it as K-Mart. A little eerie when you're the only one in the facility, but there are cameras EVERYWHERE, which makes me feel safer. They provide complementary carts and an automatic entry door after hours. They also offer special insurance, which I recommend purchasing. The free lock was also awesome to receive. My only concern was the restroom that I used - it smelled pretty weird (like the fan/vent wasn't working properly) and there were no paper towels left. Toilet paper was abundant though, and the soap was full. Maybe I just picked a bad one to use, as there are a few restrooms in the facility.

Jayden Adamski  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

petter kohler 
Rating:
5.0

Keep up the good work 👍

clarence baum 
Rating:
5.0

Very well planned and coordinated on both the pickup and drop off. Could not have gone better.

George Westfall 
Rating:
5.0

Top Notch Experience with every single person we encountered at this location. We had some difficulties unrelated to the Ubox or service here and the staff at Walnut Bottom was incredibly helpful and professional. Thank you, Seth, for all your communications concerning my storage and leading up to the delivery. Thank you to everyone at the office when Seth was out who continued to offer the same amazing understanding and assistance. End result ...there was absolutely no delay, and everything arrived in perfect condition. Would highly recommend!

Elizabeth Whitfield 
Rating:
5.0

Customer did not leave a comment.

Kelly Shellenberger 
Rating:
4.0

Customer did not leave a comment.

Amy Russell 
Rating:
2.0

I was given a trailer with a severely unbalanced tire that shook my entire vehicle when I left. I returned immediately and told them about it and kindly asked for a different trailer. I was confidently informed that this was just how these trailers towed (tow dolly) and that it was normal. I tried to explain that I'm OK with some noise and vibration from a tow dolly (I've towed them before) but that this was different - it was a constant bouncing vibration and I could clearly see the drivers side wheel wobbling and bouncing in my review mirror. The passengers side wheel was normal, no vibration. I was told very confidently that this was the way these tow dollys are, and that it was normal and they wouldn't switch out the tow dolly for me, even though I could see (2) other trailers that were on location, in the same row that this one was pulled from. I didn't want to argue any further and genuinely wanted to trust them and take their word for it, so I did just that and left. I regretted this decision intensely for the next 1-2 hours or so as I towed the dolly and did my intended task. I was nervous that it was actually causing harm to my vehicle, the vibration was so intense that I could see my truck hood shaking and I didn't feel safe going above 40mph. When I returned the dolly, I was informed the person again (different person) about the issue. They tried to explain again that it was just the way the dollys were, but I was more insistent that something was definitely wrong and begged them to please check it out before sending it out to the next person. They informed me that they would have a mechanic inspect it. To Uhaul: Kindly remember that your equipment does have an effect on others. When your equipment isn't in good operational order, it puts others at risk on the road. It can also cause harm to customers personal vehicles, if it's not in good operating order. When a customer informs you of something that concerns them, kindly acknowledge it and do everything you can to address their concern and make it right.

Anthony Becker 
Rating:
5.0

Customer did not leave a comment.

Colleen Billone 
Rating:
5.0

great service.

Rkia Hall 
Rating:
1.0

I didn’t have the moving dolly I requested

Jaleesa Inman 
Rating:
5.0

Excellent service

Chris McGowan 
Rating:
5.0

Customer did not leave a comment.

Sidney Dawson 
Rating:
5.0

Very glad this facility was available so close by. Highly recommend.

Michael Tomblin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Croffut 
Rating:
5.0

Customer did not leave a comment.

Maynard Hock 
Rating:
5.0

The staff was always incredibly helpful and friendly!

JACLYN BRICKER  |  Overall Experience 
Rating:
5.0

Everything always goes great at this "new location". U-haul was at the other end of town for years and service there was OK to good but not great. I always enjoy working with the employees now that you have relocated to my end of town. Nice store - HUGE parking lot - lots of trailers & trucks ready to rent & helpful employees. What more could you ask for!

CLIFFORD EGGERT 
Rating:
5.0

No improvement needed. Easy to use.

Tina Keaton 
Rating:
4.0

Customer did not leave a comment.

Brenda Oatman 
Rating:
5.0

Customer did not leave a comment.

BAILEY SMITH  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JOSE LIRA ROSALES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

abraham cabeza 
Rating:
5.0

GREAT SERVICE! 😁👍

Craig Kinard 
Rating:
5.0

Customer did not leave a comment.

Tommy Miller 
Rating:
4.0

Service was good,they helped solve problem with hitch height so i could get my job done. Thank You.

CARL FLYNN 
Rating:
5.0

Thank you for accommodating us during our time of need. We truly appreciate you all you have done for us during such a hectic time.

WHITNEY DAVIS-JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DESIREE DAVIS  |  First Impressions 
Rating:
5.0

I like that you can drive in and that there are hand carts for use.

James Gabbey  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JEFFREY JACKSON  |  Overall Experience 
Rating:
5.0

Welp, lemme give it to ya straight. I hate moving more than I hate my mother...& lemme tell ya..driving a car into a telephone pole at 150mph is more soothing than being around her.. but anyways. You guys made it so easy to hide my annoying mother during the move. The storage was Convenient, cheap, & roomie. With all that.. clutter gone..my house has never been so quiet. Drive in bay doors kept the harsh cold weather out and provided for a discreet & shaded moving experience, under all 17 aliases & paid help. You guys are wonderful for taking the time to make sure your customers are happy no questions asked. The women was so kind

DAVID CLARK  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tristen Stonesifer  |  Overall Experience 
Rating:
2.0

What

Amber Fox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD KEATON  |  Online Move In 
Rating:
5.0

Very nice and clean as well as easy to get into and load the truck 🚚

WILLIAM STEELE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dave McClellan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Werner  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Eamonn Trainor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie Zadra  |  Overall Experience 
Rating:
5.0

The guy who helped me yesterday was amazing!!!

CHRISTINA CHAMBERS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HOWARD BISTLINE  |  Overall Experience 
Rating:
3.0

Only 1 promotion while others have multiple to benefit multiple situations. Prices are decent but still way to expensive to not have half the amenities as other less known facilities. The access times suck for people who work nights and do most priorities and stuff at night. If im paying i should be able to access my belongings anytime i want otherwise you should cut prices or your company should be paying for insurances since its apparently your property half of the time im paying for it anyway. Do better uhaul. Very disappointed and annoyed.

Brittany Hoffer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank Earnest  |  Overall Experience 
Rating:
4.0

I love the place being temp. Controlled and just pulling in the bay, out of the rain and cold is the best idea. Staff were always friendly and helpful! Two thumbs up!!

CHRISTINE INMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KERRI PAUL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Morgan Wyatt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn Fentress  |  Overall Experience 
Rating:
5.0

Best U-Haul facility I have ever used

Robert Ferrazza  |  Overall Experience 
Rating:
4.0

Just moved in but very helpful staff here so far. Clean place.

Cynthia Muller  |  Online Move In 
Rating:
5.0

Online confirmations should make it clear that you need to check in at the office first when moving in.

Laura Megivern  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Steven Lynch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRIS SANTORE  |  Overall Experience 
Rating:
5.0

I am very pleased with the experience I have had at the U-Haul Moving and Storage of Carlisle. Staff was very professional. Explained everything and made sure you didn't have any questions. I was impressed as to how clean the area was inside and out. Seth was super and very helpful. I would definitely recommend to my family and friends. Keep up the good work!!

DONNA BOSTICK  |  First Impressions 
Rating:
5.0

Great drive in loading bay feature. Well lit and air conditioning as well. Overall nice facility.

Delilah peciaro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NAIMA EZEKIEL  |  Overall Experience 
Rating:
4.0

I did not need to use the office or staff. I handled everything using the app and site.

Kevin Ilarraza  |  Overall Experience 
Rating:
4.0

The only reason I did not rate it at 5 stars was for 2 reasons. One - the lock provided had one bent key not allowing my daughter and my wife to share keys. Two - there was only one restroom and it was over 25 minutes before it could be accessed.

WILLIAM STEELE  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DAVID ELTRINGHAM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrienne Opalka  |  Overall Experience 
Rating:
5.0

Excellent customer service. Very pleased with the storage unit.

Andrew Fulton  |  First Impressions 
Rating:
5.0

Seth was super helpful! He made the rental experience very smooth and easy.

Steffanie Craig  |  Overall Experience 
Rating:
5.0

Easy to set up account online, helpful staff when closing account. The facility was well lit, clean and I felt safe while inside.

Dianne Fife  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Naaja Rogers  |  Overall Experience 
Rating:
5.0

Every person I have worked with at your store has been very easy to talk to and very helpful. I would recommend this storage place to anyone.

DANIELLE GINGRICH  |  Overall Experience 
Rating:
3.0

They didn't allow pro rating for early move out. . Other than that it was good.

Lynda Potter  |  Overall Experience 
Rating:
5.0

Had no problems the staff was kind and helpful

Christopher Haas  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEVEN KARICHNER  |  Overall Experience 
Rating:
5.0

Great facility. Definitely worth the money and time.

Chris Cannon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dianne Fife  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

THERESA LEISTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Johnes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PAMELA KO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAPHNE DRIGGRISS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Brown  |  Online Move In 
Rating:
5.0

Nice clean safe

Ahmed Saadeldeen  |  Overall Experience 
Rating:
5.0

Pretty low prices given the pricier alternatives in the area, and included - I got temperature control, use of carts, lighting, free padlock, surveillance cameras everywhere, and a covered garage loading / unloading area out of the rain and hot sun! Nobody else’s storage businesses can compete with Walnut Bottom U-Haul location! Perfect! Thanks!

LAVERRO RADIANTE  |  First Impressions 
Rating:
5.0

Staff at Carlisle U-Haul is great!

James Sullivan  |  Overall Experience 
Rating:
5.0

Rental agent very pleasant and helpful.

HELAIN COOVER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN KING  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joseph Lachwa  |  Overall Experience 
Rating:
5.0

You need to be found better on web searches. I typed in storage and your business does not come up. A friend then suggested your site. You are losing out to others due to the internet not picking you up locally.

DENISE MULLEN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Leslie Carlson  |  Overall Experience 
Rating:
5.0

We were extremely satisfied with our storage experience with Uhaul. We used the drive in bay each visit which was especially helpful on rainy days. We liked the extra security of each unit being alarmed. We already have recommended this facility to others.

Nathan Palisca  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIRANDA BOLES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nathan Minott  |  Overall Experience 
Rating:
5.0

Great customer service!

Delilah peciaro  |  Online Move In 
Rating:
5.0

It was all so easy. Excellent equipment available and super clean facility. Appreciate the drive in bays.

Bevin Landrum  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GARY ZHOU  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randall Kerr  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kalaria Obasi  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

THOMAS GINGRICH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nikia Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal Mountain  |  Overall Experience 
Rating:
5.0

U-Haul has been there for my family from my childhood whether we were going short distances or across the country always there any time we had any issues y'all were we were able to contact you no matter what time of night and I'm just grateful for you all y'all are awesome!

Dionne D Owens  |  Online Move In 
Rating:
5.0

A little pricey but not too bad.

Yaw Okyere  |  Online Move In 
Rating:
5.0

Excellent facility!

Julie Gutshall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Fairel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELISSA MCHENRY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David Yingling  |  Overall Experience 
Rating:
5.0

Staff are friendly and helpful.!!!!

DANIELLE GINGRICH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN HARRISON  |  Overall Experience 
Rating:
5.0

Great staff!

JOSE LIRA ROSALES  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MICHELLE WIRICK  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jillian Bragg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Virginia Peterman  |  Overall Experience 
Rating:
5.0

We are renting a truck in a few weeks, let's hope all goes well

DAWN REINWALD  |  Online Move In 
Rating:
5.0

The only problem is the lock we bought was not easy to use with the key which eventually broke off in the lock and we had to pay a locksmith to cut it off. Also the door handle was not easy to get closed. It did not slide easily and took some effort and patience to get closed.

Kay Bear  |  Overall Experience 
Rating:
5.0

Very easy. Helpful.

Daniel Hepker  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tedric Simpson  |  Overall Experience 
Rating:
2.0

Office person was unclear about how to access storage room. They did give a map and outlined the route to take. Didn't not mention or say anything about a key card for security system. Never received a key card to gain access to storage facility.

Alex Siegfried  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KELLY MARTIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy Wolf  |  First Impressions 
Rating:
5.0

Everything was amazing. The staff was so helpful.

TIMOTHY YUFER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Haas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dave Blashford  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Torrie Masteller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS GINGRICH  |  First Impressions 
Rating:
5.0

Storing my belongings in your unit was a nice experience. Dry and nice to be inside when getting things in or out. Recommend your facility to anyone. Thank you.

TERRI DAVENPORT  |  Overall Experience 
Rating:
5.0

Thanks Dave !

Dave Blashford  |  First Impressions 
Rating:
5.0

I think that they are a rip off and I also believe that it's a scam , I have information on this place and it is gonna. Be taken to the main office

Mary Parker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ensar Hrnjic  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Elijah Byler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Johnson  |  Overall Experience 
Rating:
5.0

Great storage place, spotless and convenient! The staff went above and beyond my expectations!!!

Deborah Brown  |  Overall Experience 
Rating:
5.0

Thank you for this experience. It was worry free.

Gary Morton  |  Overall Experience 
Rating:
5.0

Moving from RI to PA was a struggle. However, the people at this UHaul are kind, respectful, and extremely helpful. It made the move easier. Thanks to everyone that works there for being consistently friendly!

ALLYSSAH PFEIL WASSMER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD RICHCREEK  |  Overall Experience 
Rating:
5.0

Staff was always very friendly And helpful. The facility was always clean and secured. I will use them again in the future!

Katherine Strait  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANA VALLEJO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexis Machin  |  Overall Experience 
Rating:
4.0

This place met my needs. the General Manager is a super friendly, knowledgeable, and helpful guy. When I moved in, he was very accommodating to me and it is evident he wants his customers to be happy with the service they provide. I recently moved out of my storage unit I was able to complete the check-out process quickly and easily. My only issue with this storage facility was that my unit was placed all the way in the back of the facility and I had to weave around a lot of corridors when moving my belongings in / out (which was A LOT of stuff from a 3 bed/1800 sq. ft home). It was a several minute walk from my unit to the loading area where we could pull the truck into, so that was incredibly inconvenient and frustrating when mopving in and out. Upon moving into my storage unit a few months ago, the employee helping me told me there were other units closer to the loading area that were available, but he couldn't figure out how to change it in the computer system so I was stuck all the way in the back. That was my main issue... but other than that, this place got the job done and I appreciate the GM's help and knowledge.

Andrea Gillespie  |  Overall Experience 
Rating:
5.0

Staff was very helpful and great to work with.

Robert King  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven Lynch  |  Online Move In 
Rating:
5.0

Dave and staff were very friendly and helpful!! Great secure place to store my belongings!!

LYLLIA CONWAY MCCARTHY  |  Overall Experience 
Rating:
5.0

These employees went above and beyond to ensure I had what I needed. They were kind and helpful and excellent communicators.

ALLYSSAH PFEIL WASSMER  |  First Impressions 
Rating:
3.0

Need more doors to enter the place because customers kept them tied up last night for like two hours sitting in there eating they weren’t even unloading stuff which put us on a setback we are pushing to get everything in there by 10 o’clock

kandi huyett  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TYLER CLARK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lynda Potter  |  First Impressions 
Rating:
1.0

The army veteran who works there is extremely nasty in attitude and treatment of others. He stared at me while I finished a phone conversation on speaker while moving out. He then tried to blame me for split water that he asked if I had done on purpose? I said of course not, do you want help cleaning it? And he didn’t even want any help and had a cleaning person available. I would of not use this facility. Not enough cameras on the inside. And that guy does not belong in customer service and clearly hates his job and other people.

Jillian Kuhnle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Whitney withrow  |  First Impressions 
Rating:
5.0

I loved being able to park in the garage while I was loading or unloading.

Maynard Hock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

abigail flores  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kate o'connor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KYLE HAISLET  |  First Impressions 
Rating:
5.0

Very friendly staff, great facility, and easy to use! Always a cart available for moving things and a giant bay to pull into.

nicole wallace  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

SARAH ELIZARDO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

samuel Rosenberg  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Monica Nguyen-Hoang  |  Overall Experience 
Rating:
5.0

Everyone was helpful and friendly!

JOANNE PANTALEO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua Bard  |  First Impressions 
Rating:
4.0

I didn't have my homeowner's insurance policy number with me when I initiated the contract and the customer service rep told me I could call back with my policy and have it credited back to my account. I called back the next day and provided my policy number and the CSR told me I would see a credit for the next month's bill. When I got the next month's statement, I didn't see a credit and called the facility. I was told I needed to contact UHaul customer service. They proceeded to tell me I would not get a credit for one day of Uhaul insurance. This is the only thing making me leery of using U Haul in the future.

Robert Kummer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathya Galvan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carmelina Cestrone  |  Overall Experience 
Rating:
5.0

David Burden the General Manager was very helpful, kind, and efficient. He explained and made sure I understood everything. He told me if I needed anything not to hesitate to ask.

Barbara saidis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian Katz  |  Overall Experience 
Rating:
5.0

This is a great facility. Clean, well maintained, well lit with a friendly and very helpful staff. I have already recommended it to several friends and will continue to do so.

ARTHUR STREETER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steve wargo  |  Overall Experience 
Rating:
3.0

Clean environment

Taylor Soule  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Donald Spain  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

matthew plummer  |  First Impressions 
Rating:
5.0

Friendly staff and nice storage unit.

DENISE DIEHL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah Sheaffer  |  Overall Experience 
Rating:
5.0

Super easy to unload in an indoor facility. Man at register explained it all and had my unit in about 5 minutes.

MARK ASHAFFER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth Lorow  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jack Hendricks  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

FREDRICK MOORE  |  First Impressions 
Rating:
5.0

The manager there has fantastic very knowledgeable, friendly and helpful

Consuelo Vasquez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Fix  |  First Impressions 
Rating:
5.0

Very friendly staff. Facilities are clean and secure.

Jason Bonawitz  |  First Impressions 
Rating:
5.0

Great experience from the start!

Christopher Wilson  |  First Impressions 
Rating:
4.0

The manager is very rude and not personable at all

Jennifer Clark  |  Overall Experience 
Rating:
5.0

I’ve never been so impressed with the storage spaces and with the customer service. David went above and beyond my expectations.

Deborah Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Todd Macon  |  Online Move In 
Rating:
4.0

Only problem was the pricing. Could've almost rented a efficiency for the price. Little exaggerated. Also should have been pro rated since we left early

GARY EDELMAN  |  Overall Experience 
Rating:
4.0

Overall my experience was great. The employees at this location are super friendly, knowledgeable, accommodating and helpful. It made me glad I selected this location over others in the area. They walked me through everything and answered my many questions. The only “negative” was that the computer assigned my storage unit at basically the farthest point away from the unloading area, and when the employees discovered it and found a closer spot for me (which I was sitting there for so I heard it), they couldn’t figure out how to move me from the original storage unit to the closer one. This was a huge bummer as I was moving a lot of stuff and had to make many many trips weaving around the facility from the unload zone. This was frustrating to me, knowing there were open units closer. But it is what it is. I still very much appreciate the employees here. Very very friendly.

Andrea Gillespie  |  First Impressions 
Rating:
1.0

Terrible!!! Hello , I just spoke on the phone General Manager David Burden Jr at 1180 Walnut Bottom Rd Carlisle, PA 17015 about a Unit I have been trying to Close since May 27th. When I spoke with him he advised on May 27th he would do a one time exception and refund me what I paid being I did not use the unit at all and rented a truck. This is not acceptable and I can't accept the decision I was told that I cannot get a refund. I went in the 27th and tried to close unit and the workers at this location said no to wait for David to give me a call after the holiday. I never heard from him until today. I received a call from his worker and went the next day and tried again and was told the same exact thing. This is not my fault that the lock was not taken off when I am being advised not to take it off. I also rented a truck and was supposed to get a month off which is why he stated he would make the exception. I have been dealing with this since May 27th.

Crystal Torres  |  Overall Experience 
Rating:
5.0

Awesome!!

Tammy Anslow  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rochelle troyano  |  First Impressions 
Rating:
5.0

Good deal. Very good security and climate controlled.

Peter Klein  |  First Impressions 
Rating:
5.0

Very pleased with the facility and the fact that it’s indoors, has restroom facilities and is climate controlled. In fact, have rented a second space for our daughter while she is between apartments

diane oleary  |  First Impressions 
Rating:
5.0

Dave was fantastic and very understanding of my travel arrangements. He AND his staff were fantastic. Thanks again!

JOEL GREENWAY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AL MATTHEWS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas Perry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANCESCO TALIANO  |  First Impressions 
Rating:
3.0

Storage units a bit on the pricey side for the amount of space that’s being offered

Shadae Mills  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY JACKSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George Irwin  |  First Impressions 
Rating:
5.0

I hated that Kmart closed but I love that U-Haul moved in, in it's place.

Maynard Hock  |  First Impressions 
Rating:
5.0

.

Julie Gutshall  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kay Bear  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dave McClellan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SALIH SALIH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASON SHIRK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jamie lockwood  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GARRETT KEITH DUMOND  |  First Impressions 
Rating:
5.0

The people was friendly and they took real good care of me , it wasn’t a hassle and they were respectful I would definitely recommend them to others

Bruce Burns  |  First Impressions 
Rating:
5.0

Staff especially the women were so nice to us , facility is clean ,it was a nice experience especially were first timer in moving in and out ,thank u U-HAUL

cleofe de leon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca Christie  |  First Impressions 
Rating:
5.0

Great all around very helpful

LARRY HUNT  |  First Impressions 
Rating:
5.0

Made my transition from Texas to Pennsylvania that much smoother. THANL YOU!!!

Stanley Shughart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Wager  |  First Impressions 
Rating:
5.0

So easy to deal with them and couldn't have found a nicer staff.

johanna clark  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diana Orris  |  Overall Experience 
Rating:
5.0

Incredible customer service and response time if we ever had a concern. Thank you

lylila mcCarthy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Rotz  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jennifer Clark  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISA RIDER  |  First Impressions 
Rating:
5.0

Great location, very clean and extremely friendly staff.

Nadia Berlin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Courtney Deardorff  |  First Impressions 
Rating:
5.0

Great move-in experience. Staff were patient and friendly when showing me how to access my unit. , Great bright lights and climate controlled temperature are super. Everything is so clean. Monthly fees are lower than some storage units in area. Highly recommend.

Charlotte Kimmey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Cardona  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Neil Diamant  |  First Impressions 
Rating:
5.0

Awesome

Diana Orris  |  First Impressions 
Rating:
5.0

Good

Edward Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Cardona  |  First Impressions 
Rating:
5.0

Customer service was great! It would be awesome to change your storage access to 24 hours. Thank you

lylila mcCarthy  |  First Impressions 
Rating:
4.0

Great experience. Just what I need. Tanya was excellent!! Because of the construction going on, the conditions were not the best. But I understand and appreciate the first month free!!

Ardell Heishman  |  First Impressions 
Rating:
5.0

Facility is well maintained and finished areas are very clean. They even smell clean.

Marjory Nace  |  First Impressions 
Rating:
5.0

Excellent customer service, they made a hectic moving day so much easier. I would highly recommend them, their facility was Exceptionally clean and comfortable, the staff gave me a tour of the layout and showed me one on one how to use the entry system and how to activate the alarm that is individually set for each unit. My overall experience with them was excellent, and I would highly recommend them to anyone looking to store home goods in a secure, protected area.

Nadia Berlin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul Hulmes  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GARY EDELMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM BRANHAM  |  First Impressions 
Rating:
5.0

David, Darlene, and the staff are focused on providing the best possible customer experience. What a great find in the Carlisle area

DOUGLAS DALEY  |  First Impressions 
No reviews have been submitted for this location.

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