Customer Reviews for U-Haul Moving & Storage of Brooksville

Rating:

5.0

Useful for what we needed.

Rating:

5.0

Helpful friendly staff. Quick and courteous.

Rating:

5.0

Super helpful staff

Rating:

5.0

Friendly staff member. The truck performed well.

Rating:

5.0

Great customer service..

Rating:

5.0

The staff at our location are attentive, positive and very customer friendly.

Rating:

5.0

Mike was very helpful with the rental equipment and storage facility we needed.

Rating:

5.0

Staff was great!

Rating:

5.0

Raymond was great to deal with very knowledgeable man. My family and I thank you for making this very stressful move a lot easier

Rating:

5.0

Staff was friendly, informative, helpful and comfortable. equipment was in excellent condition. Excellent experience overall.

Rating:

1.0

Charged for 10.00 for animal hair in truck cab never had animal in truck but he did not believe us that this was in the truck when we picked it up. The truck leaked and damaged a table and dresser but did not offer to take off anything for damages just wanted his $10 dollars for someone else’s mess. We had swept out the back and folded blankets. Truck leaks bad when driving through rain storms from Tennessee to Florida. Found damage next day.

Rating:

5.0

Both gentlemen I met with at pick up and then at return were pleasant to deal with. There was only one guy at the office this morning and there were maybe 6 people in line and he was very polite and friendly and showed urgency even while working with a cane. It made me feel like a valued customer, I don’t remember his name but how he treated me left a great impression.

Rating:

2.0

I told the Manager during the winter when it rained pretty hard that the down spout had only a trickle of water coming out. I said it's probably clogged with leaves and needs cleaning. The Manager told me not to tell him how to do his job. Two months later while on vacation, we had a bad storm and all the water piled up on the roof and caused 23 units to have their items get wet. I've used this facility since 2015 and never had a problem until the current Management. He's to young and has no respect for his elders. I moved my stuff to Extra Space Storage. Give them a call.

Rating:

5.0

Raymond was so helpful with all my questions I had . A very knowledgeable person

Rating:

5.0

Nothing!! Everything Ok

Rating:

5.0

Staff was super helpful and friendly

Rating:

5.0

Customer Service in the OFFICE were kind, professional and so Very helpful

Rating:

5.0

Completely satisfied with my experience at this U-Haul Storage location. Extremely well-kept facility. Staff is always friendly and helpful.

Rating:

5.0

Nothing to improve, Mr Christopher was Great !! He got me in and out with no problems. He has a great attitude and Great Customer Service!!

Rating:

5.0

Tire gauge sensor needs to be fixed

Rating:

5.0

For starters it would be nice if uhaul didn't change the pickup location at 06:15 the morning of pickup date. You had three weeks to get the equipment to that location.

Rating:

5.0

Raymond was fantastic. Had no issues renting/ returning the rental.

Rating:

5.0

Great job. Congratulations

Rating:

5.0

Raymond is tops.

Rating:

5.0

Raymond was very helpful, he was so busy the day we went in but was helpful with the process. The truck was good and the store had a good selection of trucks to choose from.

Rating:

5.0

Super grateful for the staff being understanding and helpful during a stressful time. Highly recommend!

Rating:

5.0

Excellent customer service. Honesty and respect upfront. Very helpful and efficient! Above and beyond!

Rating:

5.0

They're service was fast and efficient and the rental truck was in great condition.

Rating:

5.0

Raymond is excellent to work with! Very personable and helpful. He is responsible for this being my preferred location in Brooksville to rent from.

Rating:

3.0

Everything was great except I was made to pay for an entire month when stopping services on the 3rd. $145 for 3 days, no refund for the month. I’d most likely not use again solely due to that.

Rating:

5.0

Nothing all's good.good job

Rating:

5.0

I rent from U-Haul all the time. Never have a problem never have an issue.

Rating:

5.0

Muy amables y atentos y el lugar muy limpio y seguro

Rating:

4.0

Storage were duty and door not working

Rating:

5.0

Mike was great, went beyond my expectations.

Rating:

5.0

Mike and Ray are the best

Rating:

5.0

Hello,Raymond made everything easy by being efficient and knowledgeable.I would use Uhaul again from this location if needed in the future.Julio

Rating:

5.0

The stuff was friendly and the storage was clean

Rating:

5.0

Ray B made the whole process so much easier. He was friendly helpful. thank you Ray.

Rating:

4.0

This location had staff out on workers comp claims, according to the guy working. He seemed a bit overwhelmed, but was helpful. Letting trucks come in both gates would be helpful, as the GPS brought me to the back gate. He did let me in there, after I sent the number a text. Nice guy. I hope he gets some help.

Rating:

5.0

nothing

Rating:

5.0

Raymond is a true asset to this company and store. He is professional, pleasant and just overall great person! Thank you Raymond for all you've done for my family and I. Stacey and Austin

Rating:

5.0

The staff (Raymond) was very friendly, professional, courteous and helpful. The pricing is affordable which is a plus.

Rating:

5.0

We rented a large storage unit for 4 months. Staff was always helpful and we felt our belongings were safe with at this Uhaul location. I would definately recommend this establishment.

Rating:

5.0

The representatives were extremely helpful and accommodating, got the vehicle checked in quickly and had us on our way.

Rating:

4.0

Raymond was very friendly and made the encounter as easy as possible.

Rating:

5.0

Can’t think of anything. Mike and Raymond went above and beyond Thank you!

Rating:

5.0

I was very pleased.It’s rare to find someone who goes beyond what is Expected.

Rating:

3.0

Only charge for insurance if the customer asks for it ! The online check in did not work.

Rating:

5.0

Pick-up and return were both quick and easy. The staff was very friendly and helpful. The van we rented was clean and drove great. The cost of the rental was very reasonable and allowed us to do everything that we needed with no problem.

Rating:

5.0

Raymond and Michael went beyond average. They were extremely helpful.

Rating:

3.0

Check the tires had a flat when given to me and truck needed service. Lost 1 1/2 hours on the tire.

Rating:

5.0

Absolutely!

Rating:

1.0

No one was even inside when I dropped it off and it was during business hours. Had someone been present I might of realized I dropped at wrong location. Now I’m order to get my money back I have to drive all the way back and move the truck myself. What a joke.

Rating:

5.0

Nothing. Personnel were excellent and long open hours of this location are wonderful.

Rating:

5.0

I have no problem using this location again

Rating:

1.0

This morning at 7:05 I returned a truck I rented yesterday evening but was unable to use because it didn't have a receiver for.y Reese slide in, I had stopped and reserved in my exact words it asked for the smallest truck with a Reese hitch receiver this was my only request for the reservation, I was informed that all U-Haul trucks even the pick-up had such receivers installed to the side of a welded on 2" ball,so this morning when I returned the truck the employee started right off about how terrible his morning was and how awfully mad he was because today was his and his wife's anniversary and the company had refused to let him have the day off even though he had put in months ago for it,and for the rest of our interactions with one another he constantly.ade it Impossible for me to exchange or rent another truck,and finally after repeatedly attempting to rent one I gave up and went outside and sat down trying to figure out how to get a truck, eventually I called U-Haul for fourth time and then went back inside at which point another employee had arrived and . moments later I was able to procure a truck

Rating:

5.0

This went so smooth. The two gentlemen went with me and unhitched the heavy trailer for me.

Rating:

5.0

Really appreciated the quality of service I received from Raymond at the BROOKSVILLE storage location and uhaul return. He really put me at ease at the end of my trip, and his happiness and joy to help me really made the entire trip worth it. These two are both an asset to the company. And truly deserve the upmost recognition. Moving is stressful, and Raymond made it all feel complete! Thank you Uhaul!

Rating:

5.0

Chris was very helpful and kind and polite.

Rating:

3.0

Clearer directions to the front of the building. Went into back of building and and had to back out when the customers behind us became argumentative.

Rating:

5.0

Great service Great Staff

Rating:

5.0

Staff couldn’t have been friendlier and more helpful. The facility is secure and clean. Would highly recommend this storage facility to others. Top notch service - kudos to Raymond and coworker.

Rating:

5.0

The passenger side rear tire on my rental appeared low once loaded with the vehicle. This isn’t a complaint, just a note for your guys to check it out. Thanks’

Rating:

5.0

Great location and staff.

Rating:

5.0

Thank you for everything ❤

Rating:

5.0

Excellent Service at a fair price!

Rating:

5.0

Very good service here.

Rating:

5.0

Staff was friendly and helpful.

Rating:

5.0

The agents were very nice and a pleasant experience overall.

Rating:

5.0

The workers were pleasant and very helpful was one of the best experiences of customer service I’ve ever had. Richie was excellent at his job.

Rating:

5.0

Very helpful

Rating:

2.0

Worst experience ever. Gave me the wrong truck, because it was easier for them This of course cost me more. Feel free to contact me. I will mot rent from those jokers again. Every step of the way, they screwed up. I am sure that they overcharged me as well. Extremely RUDE. Just wanted to leave.

Rating:

3.0

I tried to return the truck at 450 and the location closes at 5. I wanted to return to a person but the staff member did not let me in

Rating:

1.0

Shoes up for my trailer and it wasn't there had to go to another place using up my time

Rating:

5.0

The staff is phenomenal! They go over and beyond for their customers! Couldn't recommend them more highly than I already do! Thank you to all of you.

Rating:

5.0

Great

Rating:

5.0

Fantastic service

Rating:

5.0

Raymond is the best ! always friendly and went above and beyond to accommodate me!!

Rating:

5.0

Management was very helpful and kind. Top notch!

Rating:

5.0

Mike went above and being in all aspects possible. This man knows customer service! Thank you Mike!

Rating:

5.0

Staff was extremely helpful.

Rating:

5.0

Our experience with this U-Haul facility was excellent from beginning to end. Everyone of the staff was friendly and knowledgeable, and always willing to help and answer questions. The manager, Mike, was especially helpful in communing with us regarding our move-out, as well as securing and picking up our U-Haul truck and being able to get into the facility and get started loading since we had a long drive that day! Will always recommend this facility to anyone and everyone, and have sung their praises to every friend, family member and person we ran across on our way!! Please keep up the good work!

Rating:

4.0

Overall it was good

Rating:

5.0

Extremely helpful. Beyond expectations

Rating:

5.0

Super helpful staff

Rating:

4.0

Ray, and his employees always went above and beyond to keep our possessions safe. Ray was friendly and made you feel like family. If I ever need Uhaul services again, I will go right back to that location of uhaul.

Rating:

4.0

Great place

Rating:

5.0

Ray and the staff really helped me out with truck issues extra stuff I didn’t need..thanks

Rating:

5.0

Great service

Rating:

3.0

We have no complaints other than the amount of money that had to be paid for this unit each month that went Up constantly over time until it became outrageously priced.

Rating:

1.0

for Short while did have Customer care then tragedy happened and he was no longer there then the nightmare rawls got through 800 operators frequently sand we have no listing of a Brookswile UHaul overcharged had donbh Charged they were isay my card to pay for someone elses unit I verbally b phone and in person removed auto payment and even with account Chick no auto payment UHaul still charged my card Q. every month andI only had 1 unit. told to wait while they assist the person n the phone Call that came after I gave My account info sometimes back to back phone Calls. I reserved a truck littaul Changed the pick up location without notifying me. I found out when later verified my reservation themom pickup day between the office computer the soo operator and the Web site they have me picking up the same truck @ 3 locations and the truck was @ a 4th location and the nightmare goes on but enough of the story has been said and I no longer deal with littand I will say this reserved I large they rented the same unit to someone else And U tHaul frequents does Computer updates the employees will tell You EVERYTIME there is an update for many day It is a nightmare pressing you rental goes from 5 - 10 minutes to 2- 3 Hours !

Rating:

5.0

Thank You Ray,You very charming and helpful.

Rating:

5.0

Keep up the good work

Rating:

5.0

Raymond was so helpful. He is a great asset to your office team.

Rating:

5.0

Thank you so much for being patient with us and being so kind. Stay Safe and enjoy life. Sincerely Mildred

Rating:

3.0

The staff was great to deal with and very helpful. Unfortunately the outside unit I had was not water tight and rain did get in but fortunately plastic totes got wet and not my furniture

Rating:

5.0

Your staff and facility is overall excellent thank you

Rating:

5.0

Raymond was absolutely the sweetest and most fantastic person! Highly recommend this place!!! Very professional and courteous!

Rating:

5.0

UHaul is #1 in my book very well trained and efficient and took care of all my questions. Kudos to Chris.

Rating:

5.0

Thanks to Mr. Raymond, he very friendly and made us feel welcome. But I will add the prices are high compare to other u-haul rental units that I have used.

Rating:

4.0

I would recommend this facility to anyone.

Rating:

5.0

I believe Raymond was the man's name that helped me he was very knowledgeable very friendly and accommodating. He had a great personality. He could also answer all my questions without hesitation or having to think about it. I would definitely recommend this place to anybody to ask.

Rating:

5.0

Awesome staff! Top notch.

Rating:

4.0

Phone service is terrible Even when I have the local # Waiting 15min or longer on hold

Rating:

3.0

Raymond Belanger went above a beyond to help me secure a unit. Staying way past his time and helping while having computer issues. The unit I went to see and subsequently obtained had a sticker on it stating it was cleaned by Chris melencki however it wasn’t at all. I ended up sweeping it out. When asked about it and to have it cleaned Chris had a major attitude like I was bothering him. Not professional at all. I would recommend any one to go ask Raymond for help, he was awesome, friendly, and professional.

Rating:

5.0

Ray and Walter were exceptionally helpful with the move out due to the elimination of outside storage. Thank you so much!!

Rating:

5.0

We needed a place to store our extra totes of "stuff" when we down sized on our last move. We were customers for a year before we found enough room to fit the "stuff" we had in storage.

Rating:

5.0

Raymond was very attentive and courteous! He helped with my storage unit and my moving truck. Big thank you to him! Even got us some bottles of water. Would definitely recommend to my family and friends.

Rating:

5.0

The staff was wonderful and helpfull. Best experience I ever had with Uhaul. Wll make sure we do business again and recommend this place to others. Thank you again.

Rating:

1.0

I live in Texas I drove 15hours to the 15334 Cortez Blvd Brooksville Fl 34613 to store my SUV that had been in an accident while in Florida I stored on this property. I completed the paperwork to leave my vehicle at this Uhal location . Maybe 15 days later I received an email telling from manager & President of marketing telling me that I had 30 days to remove this vehicle from there Uhal Premises. NEVER A REASON WHY in the email I started calling calling leaving messages calling no response from this manager at this unit. It may have been 7 to 10 days later I receive a certified letter in the mail again stating the same thing that was said in the emaile THAT I had 30 days to vacate my vehicle from these premises with no reason again I tried calling and calling the customer service people were awful kept telling me they would send them an email and let them know that I was trying to get a hold of them never got in contact with them still to this day haven’t spoken to anyone I will NEVER USE UHAL AGAIN IM ONLY STATING WHAT HAPPEN WHEN I Finally was able to get a unit I won’t even begin to tell you the problems I had with customer service called them about the 30 to 40 just to try find a locating to stir my SUV . The customer service was NOT GREAT they gave me a storage unit to park my SUV in which was a storage unit for your furniture etc. IT would take to much time for me to go into GREAT DEATAIL ABOUT MY Experience with Uhal I did have to drive back to Florida 15 hours there & 15 hours back to Texas to remove this vehicle from this Uhal location SO MUCH WASTED TIME & ALL THE MONEY I SPENT & the MONEY I SPENT AT UHAL. SO UNHAPPY WITH THIS LOCATION & SO SAD. I will be sharing this experience with U-Hal with all family friends coworkers & anyone else that will listen. By the way I STILL HAVEN’T BEEN TOLD WHY I NEEDED TO MOVE Vacate my SUV OFF THESE Premises. Service POOR AT THIS LOCATION.

Rating:

5.0

The staff were friendly they help me well they suited my needs if I needed something again I'll be back again

Rating:

5.0

I need to file a claim for some things that got ruined and don't know how to. Your employee (Walt) is an incredible employee. I wish everyone had such great customer service and compassion! He is truly a gem and should be rewarded for being such a great example to others.

Rating:

5.0

Raymond is a Exelent a very professional person beautiful actitud very patience I will recomend this place and this wonderful customer services

Rating:

5.0

Very nice facility! Would recommend to Family and friends

Rating:

1.0

It's hard to be positive when you're evicted on short notice and no alternatives are given!

Rating:

5.0

In ending our time at U-Haul the store associate Raymond was great on helping us close out our U-Haul storage space.

Rating:

4.0

Just need to have access hours later for people who cannot make it by 7pm

Rating:

5.0

Great facility, great folks. Definitely recommend.

Rating:

5.0

Office staff were tremendous. Very helpful, courteous and professional.

Rating:

4.0

Thank you for making this easy

Rating:

4.0

The only issue i had was it told me there was going to be a lock in the unit and there wasn't. Good thing i had brought 1 just in case.

Rating:

5.0

The Staff was very accommodating. Move in was very easy. Would highly recommend them to anyone.

Rating:

5.0

Friendly and helpful people. Will use this facility again

Rating:

5.0

I had never rented storage, Maria was awesome, gave me a convenient place, walked me through the whole process, very helpful and friendly

Rating:

5.0

Marie is fast, efficient and a pleasure to work with. This facility is always clean too. Wouldn't go anywhere else!

Rating:

5.0

The staff was super friendly and very helpful my storage unit was clean when I first moved in never had no problem getting in and out hours were great I definitely use them again and recommend anybody to use them

Rating:

5.0

Marie, thanks for maintaining such a nice well organized facility. You and your staff are the best. BA from Michigan

Rating:

5.0

Location was perfect for us, and the Saff was ALL VERY helpful and and Professional. I would use this location for future needs as well as continue to reccomend this location!!!!

Rating:

5.0

The staff coordinated our truck & storage making the move seamless. Thank you so much.

Rating:

5.0

I needed a place to store my camper in an emergency. Mari Curths Went thextera mile to find me a spot. There was none available at the time. She made a bucnh of calls to get me a spot. She even went out of her way to returne my phone that I left behind My mind was not in a good place at the time. I also needed a tralier and car carrier at the time. They treated me with respect and were very professional about there business. All problems solved. Thank you U-Haul.

Rating:

5.0

Will definitely ask for this storage facility next time I'm in need of one. Thank you staff.

Rating:

5.0

The people working there were very helpful and friendly. Storage facility was clean and secure.

Rating:

5.0

I had my unit for 4 years and never once had any kind of a problem or issue

Rating:

5.0

The U-HAUL facilities was really clean and the staff was a top-notch customer service ! Marie went above and beyond assisting me and provide me an AMAZING customer service. She answered all my questions and helped me in the entire I was at the installation.

Rating:

5.0

Marie was ALWAYS courteous and helpful each time I spoke with her in person or by phone. She is very knowledgeable about UHAUL whether it be for storage or truck rental. Thank you to her for helping me and answering all my questions. Looking forward to using this location again hopefully within in the next few months with a truck rental.

Rating:

5.0

Maria Curtis , General Manager professionalism and resourcefulness is unparalleled!

Rating:

4.0

Facility needs an updated gate.

Rating:

5.0

Thanks to all the staff always grateful

Rating:

5.0

When I did have different issues they were resolved either through my local office or corporate.

Rating:

5.0

Great people to work with

Rating:

3.0

Checked out of unit 8 days into new month and didn’t receive any prorate on the fee. Et they rented it out and was paid twice for the month. Definitely will rethink staying at a Uhaul storage facility again.

Rating:

1.0

The truck was in disrepair needed a larger truck but was told the larger ones were not available for longer moves.

Rating:

4.0

Well maintained. Good customer service.

Rating:

5.0

Manager Marie Curths and her staff were very professional, knowledgeable and helpful.

Rating:

5.0

It was a pleasure to have Marie help me with my transaction. I needed a storage room for use now, and we set up a future date for a truck and supply rental. She was very knowledgeable, courteous, professional, and friendly. TY, to Marie!!

Rating:

5.0

When we arrived Marie was a tremendous help and held our hands thru a very stressful ordeal with our Moving Co. From Maine. We hold great respect for her and all she did. She deserves a million STARS.

Rating:

3.0

Lo único que no me gusto fue que había hecho una reservación y cuando llegue a la oficina de uhaul mi reservación nunca aparecio y me cobraron más por un storage más pequeño, creo que eso no se hace una reservación es una reservación .

Rating:

5.0

Marie was a great customer service person and very knowledgeable

Rating:

5.0

Extremely knowledgeable and helpful staff. Highly recommend this facility.

Rating:

5.0

Easy.

Rating:

5.0

Very happy with my experience. I will be recommending this place to everyone I know. Lots of great services are offered, the place is very clean very nice. Place is very clean and well-maintained

Rating:

5.0

Marie is so nice!! We enjoyed meeting her. She was very helpful!!!

Rating:

5.0

The manager at this facility is outstanding!!!

Rating:

5.0

The start of the rental truck beginning in Maryland was horrible and I had even thought about reporting to BBB The Maryland dealers were horrible, the first truck I was given was faulty and unsafe. The UHAUL customer service team were of very little use, they changed my info from the original contract that I wasn't even aware of until I arrived to UHaul Brooksville. . HOWEVER. Marie at the UHAUL storage unit was amazing. She calmed my nerves and made the remainder of my journey a pleasure. You can absolutely THANK MARIE for saving you a customer and restoring my confidence in using U Haul again. I can tell you that Marie is a pleasure to work with and very knowledgeable with everything UHaul. U Haul could certainly us more amazing people like Marie.

Rating:

5.0

I would like to recognize Marie at the Uhaul facility located at 15334 Cortez Blvd., in Brooksville, FL. Marie is absolutely Excellent in every way you can imagine, her main concern was me, and my trip to Ohio, and she made everything easy for me, from renting me the 20 ' truck along with the auto transport, to moving out of my storage unit. I was elated & so very pleased to hear from my husband & son, that Marie was attentive to them and she even gave them water, she saved me a long trip back to the storage facility by doing something as simple as that. Marie had no idea the enormous amount of stress I was under moving back home to Ohio put on me, and that women has no idea how overwhelmed I truly was.From the time I walked in, she was patient, professional, kind & understanding, knowledgeable in all aspects of her job. She made me feel that my issue was also hers & we were going to solve each issue together one by one and we did just that. I want to thank God first & foremost for putting Marie in my path Marie

Rating:

5.0

all went as expected

Rating:

5.0

Always friendly and helpful.

Rating:

5.0

Great customer service!!

Rating:

5.0

Office staff very personable and helpful. Inside areas always spotless. Would definitely recommend.

Rating:

5.0

Marie is great! Facility is clean and keep. Move in was super easy!

Rating:

5.0

Marie Curths goes way beyond the normal to give excellent service which is rarely (if ever) seen today. It was a pleasure dong business with her.

Rating:

5.0

None

Rating:

5.0

Great place to store things.

Rating:

5.0

Marie went above and beyond to help us with a terrible situation at another facility. Her staff including TJ were nothing short of kind and compassionate during an incredibly stressful time. I hope they both get some type of recognition Susan Zealley

Rating:

5.0

Great staff, very friendly.

Rating:

3.0

I did pay in advance for 6/14/2121 and returned my space back on 5/24/21. Why do I forfeit my monies when I returned my locker early? You will be able to rent it out no problem as I was told by Marie. Can you please explain.

Rating:

4.0

The automated system was difficult to get through to speak with someone. I tried 2 days in a row to call and cancel service. I finally just moved my items and left the door open to allow someone to see. Thank you

Rating:

5.0

Marie, we can't say enough to express our thankfulness to you for treating us more like a friend than a client. You literally went the extra mile for us to meet our needs. We would gladly recommend others to your facility.

Rating:

5.0

Marie was awesome to work with and helped us obtain the right storage for our needs. She also offered to help us out when it started to rain!

Rating:

5.0

Extremely helpful and very friendly. Top notch

Rating:

5.0

Patricia keeps this place in tip top shape. She is a true gem.

Rating:

5.0

Good place

Rating:

5.0

Patty always goes above and beyond to assist me in any way she can. I always buy my boxes from her and usually rent moving pads. She is awesome!

Rating:

5.0

Yes Patty was super professional Keep up the great work Blessings

Rating:

5.0

Very professional . COVID-19 precautions taken . Much appreciated.

Rating:

5.0

The manager Patty is very proactive and puts in tremendous effort keeping storage well maintained. If I ever need storage again, I will go out of my way to get storage with her. Thanks again!

Rating:

1.0

The manager is very rude and unfriendly! If I didn’t really need the ac storage I would have went elsewhere. She made a bad name for this company with me.

Rating:

5.0

Patty Paradis is a wonderful person. She was always so polite, friendly and very helpful during my time renting a storage from her U-Haul facility. Thank you so much Patty if you're able to see this I greatly appreciate it so much. Take care and stay safe.

Rating:

5.0

Party Paradise was the most friendly and helpful person I've ever dealt with at U-Haul. Not saying I was ever treated poorly but. Patty was definitely on top. Thank you again

Rating:

5.0

Patty and Vivienne are some of the nicest folks to do business with.

Rating:

5.0

great people, make this place great, Patty actually knew my name, as most of us know that's rare because most employees don't care about their jobs.

Rating:

5.0

Big Thank you to Patty for being so helpful and patient with me day by day.

Rating:

5.0

Vivian was very helpful and informative about the facility!! Very nice employee!!

Rating:

4.0

We learned that we had to pay a full month instead of a prorated rate. We had to pay a full month when we only needed one week.

Rating:

5.0

excellent , Viv was the best cant find a better person for the job!

Rating:

5.0

This facility was very clean and convenient for us. Highly recommend!

Rating:

5.0

I was so glad I chose Uhaul storage. I knew my furniture would be safe in their storage. When it came time to get my stuff out,it was very convenient to rent a u hawk Hetherington that loction. Start was wonderful. I encourage anyone considering storage to use uhaul! Great experience!!

Rating:

5.0

Patti is the reason we chose this facility. She is SO very helpful and informative. She represents the company well.

Rating:

5.0

I have rented from uhaul many times and everyone has always been very friendly and very helpful, thank you

Rating:

5.0

Patty was extremely helpful and went out of her way to make everything easy.

Rating:

4.0

The only reason that I relocated was due to pricing. $174 vs $131.00!.

Rating:

5.0

Renting a unit from this company is always a pleasant experience! My favorite part is the staff at this location though. They’re all so knowledgeable and very friendly! I’ve never had an issue and I will continue to go to them for my storage needs.

Rating:

5.0

Thank you!!

Rating:

5.0

Patty is always wonderful to work with. I would never go anywhere else.

Rating:

5.0

This place is super clean and very professionally staffed. I am a big fan. I'll be back next time I need a place for my stuff.

Rating:

5.0

Thanks for the great service. Patty’s the best.

Rating:

5.0

They allow me to go there from the woods next door where me an my anamal have no choice but to stay since the ex who brought me here from ga were he had me evicted I didnt ask to be here so could have to stay in woods an he did it illegally from the start I don't like him he is abusive an so I put a restraining order on him an he has broke it since he has been out of jail for battery 3 counts on me I reported it in mcdonough ga times and once already here in brooksville fl an there is sevelence video from the security cameras at the storage the cop said he would use as evidence still havent an he still Is free but yes met everyone here off of 50 an they are the niciest

Rating:

4.0

Ok

Rating:

4.0

I THOUGHT IT WAS A BIT TO PRICEY FOR STORING MY 6X12 TRAILER OUTSIDE.

Rating:

5.0

Young lady was very helpful ,knowledgeable and friendly

Rating:

5.0

Pat was always helpful when I had questions.

Rating:

5.0

The staff are awesome , and friendly . Patty is a great person to have as a manager of this facility.

Rating:

5.0

I appreciated the friendly staff and such a ckean facility for the last 3 years, thank you!

Rating:

5.0

Na

Rating:

5.0

Person behind the counter was very helpful and professional. Could not have had a better experience.

Rating:

4.0

I have used this facility for storage and truck rentals and no matter who I deal with it is always with a professional approach.

Rating:

5.0

This is my third occasion with U-Haul and it's been a wonderful experience each time. Big kudos to the facility manager Edward Kessler. He has displayed a high quality of professionalism and concern

Rating:

3.0

I thought I had 24/7 access to my storage. I came early one morning, perhaps 4:00am. Tried front and rear gates several times but could not gain access. Thus trip from my new home in Inverness was

Rating:

5.0

very helpful and friendly. we needed a bigger unit than reserved and they were very accommodating. made our tough moving experience a little bit better.

Rating:

5.0

Nice storage clean and everyone that worked there was polite and very friendly and helpful.

Rating:

5.0

Very positive experience, our first time using Uhaul.

Rating:

5.0

Thank you, Patti!!!!

Rating:

5.0

Reps were always super friendly and helpful. None of our items were ruined and no pests were located in any of our things, I might have seen one spider. I would definitely recommend.

Rating:

5.0

The manager on site was very personable and always helpful. She is a definite asset to U-Haul. - Nicke

Rating:

5.0

Cleanest storage my friends have ever seen!! I would totally recommend it.

Rating:

5.0

Patty was a great help and very knowledgeable.

Rating:

5.0

Patty is wonderful to work with and always there to assist you in any questions.

Rating:

5.0

very nice and helpful manager!!!!!

Rating:

5.0

Everything was great

Rating:

5.0

I left because I no longer have the RV That place and my spot was excellent Many thanks 🙏🏼

Rating:

5.0

I was treated very well.and everything was explained to me.and she did it very fast.i am looking for a great experience with uhaul.thank you.