Customer Reviews for U-Haul Moving & Storage of Brooklyn Park

8,868 reviews

7007 Lakeland Ave N   Brooklyn Park, MN 55428
(Corner of Lakeland Ave and West Broadway, Next to Wendys)

(612) 326-6857

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(612) 326-6857

7007 Lakeland Ave N
Brooklyn Park, MN 55428
(Corner of Lakeland Ave and West Broadway, Next to Wendys)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ricky Shewmaker 
Rating:
3.0

I was given a truck that the rear lights did not work and did not find out until I was driving at night.

Kelli Cardine 
Rating:
5.0

Customer did not leave a comment.

Richard Herron 
Rating:
5.0

Customer did not leave a comment.

Ericka Fields  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyrone Shields  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOSHUA MCKELVEY 
Rating:
3.0

Have more staffing. Improve your technology for renting and after hours drop off.

Joshua Witt 
Rating:
5.0

Friendly staff. Perfect experience.

Jamie Dalbesio 
Rating:
5.0

Nice service.

Francis Nyumah 
Rating:
5.0

Realized upon return of the cargo trailer that it had expired Ohio license tabs from 2/23. It’s March, 2024, I towed 1200 miles from Louisiana to Minnesota.

Linda Strater 
Rating:
4.0

Customer did not leave a comment.

diattee dualuqua 
Rating:
5.0

Customer did not leave a comment.

Linda Tkaczik 
Rating:
4.0

Really helpful staff and answered all questions patiently. One tire on the 4' by 8' trailer rented for 1750 mile trip was almost bald. Did not notice until on the trip. Pointed this out at the drop off site in Az

Michael Eggers 
Rating:
5.0

Truck was really dirty. Windows really dirty. Customer service excellent

glenn gevik 
Rating:
4.0

Your mobile app or the 24/7 pick up app was the worst i have ever tried never did get it to work for me

rachel cecko 
Rating:
5.0

Cargo van was easy to drive and load. Really impressed.

Glenn Mizuno 
Rating:
5.0

All was okay and efficient

Bill Pavlik 
Rating:
3.0

Customer did not leave a comment.

David Erickson 
Rating:
5.0

We always receive fantastic service from the Brooklyn Park U-Haul. Thanks for always being on top of our needs!

Harry Myers 
Rating:
5.0

Customer did not leave a comment.

Robert Talbot 
Rating:
5.0

The way the key turns in the ignition is a little tricky. You could do a more thorough walk through at the beginning of rental to explain that and to confirm the back of the truck is empty.

STEVE ECKES 
Rating:
5.0

It’s cheaper and affordable so thanks

james willson 
Rating:
3.0

Long line at check in. I was surprised that a second employee was directed to "check in returns"... rather than help with customers. I did receive help, when I requested it, from an employee in the lot. He assisted in a tricky backup of the truck (packed side by side... with another row behind it). It would have helped to get a brief orientation to the truck.

Linda Nelson 
Rating:
5.0

The vehicle I got was very hessitant in changing gears. It lets out this loud howling sound as if the vehicle was going to blow apart. The transmission should be checked.

Lawrence Ejiofor 
Rating:
5.0

I wanted to say that JAQUAN was awesome!!! He was efficient super friendly and even brought my truck up for me to the front door. You guys are lucky to have him as an employee!!!

Shannon Oneill 
Rating:
2.0

Customer did not leave a comment.

taneisha brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lavell Williams 
Rating:
5.0

Customer did not leave a comment.

ken wilson 
Rating:
5.0

Love ❤️ and respect will improve

Moses Gboley 
Rating:
5.0

Customer did not leave a comment.

marlon dynneson 
Rating:
5.0

Alex and his team always deliver top level service. Thanks for the support!

Harry Myers 
Rating:
3.0

Coated with dirt upon pick up. Was charged more than listed price. Rep made multiple excuses of why it kept being a different price.

stephine harris 
Rating:
5.0

Customer did not leave a comment.

latasheena weaver 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN MALUNDI 
Rating:
5.0

Customer did not leave a comment.

anthony zaizay 
Rating:
4.0

The cargo van that I rented was not very clean. The personnel were knowledgeable and friendly.

Quintin Speers 
Rating:
4.0

Customer did not leave a comment.

scott samarzaja 
Rating:
5.0

Customer did not leave a comment.

Charles Cole  |  First Impressions 
Rating:
4.0

Not a lot of customer parking available

Brian Lawrence 
Rating:
3.0

Your app for use sucks.

Susan OKSANANA Walter 
Rating:
3.0

Customer did not leave a comment.

Abla Kpozuxe 
Rating:
5.0

Customer did not leave a comment.

Josh Haen 
Rating:
5.0

Everything was great!

John Wargin 
Rating:
5.0

The only negative was a thought the price was too high for the small size if the unit. Otherwise I think this facility is fantastic.

LISA MENSING-KIVEL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

levi green 
Rating:
5.0

Customer did not leave a comment.

Vincent Nami 
Rating:
4.0

Customer did not leave a comment.

Christopher Bellanger 
Rating:
5.0

Nothing everyone was amazing very easy awesome staff

ben Peterson 
Rating:
5.0

Customer did not leave a comment.

Mariah Peterson 
Rating:
4.0

Friendly and helpful staff.

David Kreutzian 
Rating:
5.0

Good full service for quick return

Douglas Gelling 
Rating:
4.0

Customer did not leave a comment.

KATHY SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine Laducer 
Rating:
3.0

Customer did not leave a comment.

Francis Holloman 
Rating:
5.0

Customer did not leave a comment.

Jonathan Robinson 
Rating:
4.0

All went well

gary ledoux 
Rating:
5.0

Customer did not leave a comment.

Brandon Huberty 
Rating:
5.0

Staff very attentive and professional. Always a pleasure working with them. Would like a straight drive thru to drop off trailer. I would think stream lining paperwork further.

john kolze 
Rating:
5.0

The service was friendly and welcoming, above and beyond as always

ALAN MORRISON 
Rating:
5.0

Customer did not leave a comment.

phetsamone daoheuang 
Rating:
5.0

they were good help . thank you .

jesse callfas 
Rating:
1.0

Customer did not leave a comment.

Juanita Evans 
Rating:
1.0

Customer did not leave a comment.

Olga Lykova 
Rating:
5.0

Customer did not leave a comment.

Keith Jentoft 
Rating:
4.0

Customer did not leave a comment.

jestino YELEGON 
Rating:
4.0

Customer did not leave a comment.

Dan Muntz 
Rating:
4.0

Staff were helpful but the process in the app sucks. Why would I wait for my identity to be verified when I can just pick up from the front desk?

CONNOR BAILEY 
Rating:
5.0

Customer did not leave a comment.

Martin heller 
Rating:
4.0

They were slow to open and serve customers

Michelle Fischer 
Rating:
4.0

Customer did not leave a comment.

Kevin Wrolstad 
Rating:
4.0

Customer did not leave a comment.

Jason Lakanen 
Rating:
5.0

I don’t have nothing to say I appreciate you guys

CARITA MOREHEAD 
Rating:
5.0

Customer did not leave a comment.

Bonnie Voss 
Rating:
5.0

easy process-good customer service

Blake Wilkins 
Rating:
1.0

Customer did not leave a comment.

jose villagrana 
Rating:
5.0

Customer did not leave a comment.

Jacob Smith 
Rating:
5.0

Customer did not leave a comment.

Neal Loidolt 
Rating:
5.0

No comment just good use and personal

james grandy 
Rating:
2.0

Both staff members I worked with (pickup and drop-off) were condescending and rude.

Justin Rehak 
Rating:
4.0

I’ve used this location several times and specifically requested to drop off there. The guy I left the trailer with was surprised to hear about the tires. I’d use the BP location again for sure. Great people.

BRYAN WORTH 
Rating:
4.0

Customer did not leave a comment.

Larry Counce 
Rating:
5.0

Customer did not leave a comment.

katina abdulmalik  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vernon Goble 
Rating:
5.0

Alex and the rest of staff were professional and very helpful. Alex is amazing

Teresa davis  |  Overall Experience 
Rating:
1.0

I had received over 5 calls from uhaul over three days asking if I'm going to be returning the rental even though I had returned it same day. I was very put off and disappointed in the communication between uhaul employees

Anton KHVOROSTOV 
Rating:
5.0

Customer did not leave a comment.

Vincent Nami 
Rating:
5.0

Customer did not leave a comment.

Jacob Elhard 
Rating:
5.0

Great customer service.The uhaul team are very efficient love picking trucks from this location.

Vincent Nami 
Rating:
5.0

Customer did not leave a comment.

randal pittman 
Rating:
5.0

Customer did not leave a comment.

MARY JOHNSON 
Rating:
5.0

Customer did not leave a comment.

BRAD TULLBERG 
Rating:
4.0

Customer did not leave a comment.

Kevin Kosel 
Rating:
5.0

I had an excellent rental experience. I have no suggestions for improvement.

Donald Thune 
Rating:
5.0

Customer did not leave a comment.

HARRY MYERS 
Rating:
5.0

Keep delivering the same great service.

Harry Myers 
Rating:
5.0

Customer did not leave a comment.

Shandell Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marcia picard 
Rating:
5.0

Customer did not leave a comment.

KELLY JOBAIN 
Rating:
2.0

Customer did not leave a comment.

Mohammed Safi 
Rating:
5.0

Customer did not leave a comment.

Blade Vang 
Rating:
5.0

Customer did not leave a comment.

Pedro Alvarez 
Rating:
4.0

Stop nickel-&-diming me to death.

Patricia Vylasek 
Rating:
5.0

Customer did not leave a comment.

FONG VANG 
Rating:
5.0

Customer did not leave a comment.

David Lapage 
Rating:
4.0

I still haven’t received my final invoice for todays rental of a car tow dolly.

William Stanley 
Rating:
1.0

Fake news

Elliot Vaughn 
Rating:
4.0

Customer did not leave a comment.

Craig Snitker 
Rating:
5.0

Customer did not leave a comment.

Andrew Grunloh 
Rating:
5.0

Customer did not leave a comment.

Martha Hatch 
Rating:
4.0

Clerk had excellent customer service skills and was very helpful.

debra moore-thomas  |  First Impressions 
Rating:
1.0

Lie to me about my storage space an when I tried to get my money back for unit they told me I can’t since they sold me the unit but not even piece of my furniture could fit in there let alone my table

Larry Wright  |  Overall Experience 
Rating:
1.0

My storage was like the very last one upstairs there was no elevator or no other access door

EBONY JACKSON  |  Online Move In 
Rating:
5.0

Top service, friendly staff very clean and super organized!!!

Mckaylyn harms  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Toni Gaines  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dan alan  |  First Impressions 
Rating:
5.0

Thank you

Shenna Galloway  |  Overall Experience 
Rating:
4.0

I liked the services I received!

Ray Jallah  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID LEWIS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TAWANA CRAWFORD  |  First Impressions 
Rating:
5.0

The whole experience was great! The access to the facility, being able to come & go as needed, the staff was helpful and knowledgeable, the facility was clean; overall it was a great place for my storage needs.

Joyce Pettis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES VASSER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SAM SPHABMIXAY  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jaka Kaba  |  Overall Experience 
Rating:
5.0

Very helpful

qiana pierson-sanders  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

fredrick sanders  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Michelle Slaughter  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sekou Kweyete  |  Overall Experience 
Rating:
5.0

Great experience

Shawn Ellingson  |  Overall Experience 
Rating:
4.0

The ceilings are low and hallways not very wide. If I had a large house and needed to store my furnishings I would need a larger warehouse.

David Wilkinson  |  Overall Experience 
Rating:
5.0

The staff here are incredibly helpful friendly people and this was the most pleasant experience I've ever had in 40+ years of renting trucks.

Tim Schulze  |  First Impressions 
Rating:
5.0

Nice and friendly staffs. Good customers relationship.

freebon emadamerho  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wendy daniels  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Malachi Ashanti  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wendy daniels  |  First Impressions 
Rating:
5.0

Professionalism at top performance, They are friendly and explanedcevwrything very well. Thank you Uhaul !

Shirley Tuttle  |  First Impressions 
Rating:
5.0

The staff was very accommodating and helpful for my moving process. I will be using them again in the near future.

Malika Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARLENE SENESOURINH  |  Overall Experience 
Rating:
5.0

Thank you you guy’s was great I really appreciate the respect and the generosity!!

Tadasha Canon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

derrick lark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

allieu kaisamba  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

mekele kamara  |  Overall Experience 
Rating:
2.0

When I 'reserved' a storage space 3 weeks before my rental I had no idea that on the day of move in I would be told there were no spaces the size I reserved. I was told at the counter on check in day, luckily we had space at a family member home to store the items that did not fit in the smaller space we were given. I think a message a day before at least would have been appreciated. The employee at the counter was friendly and fast but it did not make up for this inconvenience.

margaret Wagner  |  First Impressions 
Rating:
5.0

I move out on Saturday the 06/17/2023 @ 5:30 & not the 06/18/2023 as written on the survey.

Comfort Cooper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nichole Melton-Mitchell  |  Online Move In 
Rating:
5.0

This center did have an issue with leaking gutters and overhang. It caused an issue with getting wet and also with serious ice buildup on the pavement right where guests walked to unload their trailers.

LISA MENSING-KIVEL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sarah Bordwell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rentist jones  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brandi brown  |  Overall Experience 
Rating:
3.0

The location itself was clean, & well lit. I didn’t think mice would be an issue, but they were & they pooped & peed on everything in my storage unit. They ruined my mattress, i had to actually throw it away due to the damage the mice caused to it. I definitely wouldn’t recommend this location.

Hayley Knutson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

caesar freeman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TROY MACON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Roblee Perkins  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ANGELA MIMS  |  Overall Experience 
Rating:
4.0

When I set the alarm off the second I didn’t get much help from customer service to ensure I use the correct keypad.

MARLENE SENESOURINH  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

andrea fullilove  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

oscar matthews  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carin ROSS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

roseline sherman  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

david sneed jr  |  First Impressions 
Rating:
5.0

I must say after being here for 1 years and half it has been pleasant, helpful and the staff has always been helpful. 1 thing I would love to see, before I share I must say the place was well kept and clean inside units and hallways. I would love to see a dumpster. When you need to dispose some items, like you all have donations I would like to see a place to get rid of items. Thanks Uhaul I would come back to this location anytime. 👍🏾

MARITZA MUNN  |  Overall Experience 
Rating:
5.0

I received the best most kind help From the Manager when I needed his help for 3 years Alex has been more than helpful I can’t explain how GRATEFUL I AM he saved my business that when down in the pandemic . I will recommend everybody I know to use his facility as long as I’m on earth.

yosha scott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david eskew  |  First Impressions 
Rating:
5.0

very helpful and friendly staff. excellent customer service!

Juliet Irving  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dujuan Walker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sophia Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

noel jones-camp  |  Overall Experience 
Rating:
5.0

Thank you.

tina andrews  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrina Gaye  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn Ittner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

monica jones  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

makavie dukuly-feahn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MOSES ATOLANI  |  Overall Experience 
Rating:
5.0

Nice place but small inside for the price It’s just my view

Comfort Cooper  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Irving Hill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lovetta francis  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Azure-Dee Lungelow  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MOSES ATOLANI  |  First Impressions 
Rating:
5.0

Thanks again for all your service

tony hunter  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

BRIAN MCDANIELS JR  |  Online Move In 
Rating:
5.0

❤️❤️💯🫧🫧👍🏾👍🏾😊😁😀

Christine Cochran  |  First Impressions 
Rating:
5.0

We have rented on & off over the course of 5 years. Very nice facility. The staff is great!!

Robert Peterson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nevaeh Arradondo  |  First Impressions 
Rating:
5.0

Thank you!

Jeannette Nash  |  Overall Experience 
Rating:
5.0

michael dixon jr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joan Stoll  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michaela eaton  |  First Impressions 
Rating:
5.0

Everything flowed very very well from the business perspective thanks good job!!

Irving Hill  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mechelle Owens  |  Overall Experience 
Rating:
5.0

Great experience and would recommend this facility to everyone and all the staff were wonderful and take care of your needs.

Mona Pasko  |  Overall Experience 
Rating:
1.0

I transported all my things from Texas to Minnesota and then store it in this warehouse, They stole all my things from the warehouse and that’s was not fair at all. I am coming to the store to make a report for you guys to check the camera because my door was lack. I pay all my bills on time and they didn’ Protect my things.

Joanna Cheapoo  |  Overall Experience 
Rating:
5.0

from renting a truck to also getting a storage unit their all on their job and friendly

carri degidio  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alfred stubblefield  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kay Vertina  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jerry gonkartee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason Marshall  |  First Impressions 
Rating:
5.0

You were so helpful! It was nice to see models of the units. I appreciate the fact that you have staff on the premises. Thanks again for your assistance!

donna mclean  |  First Impressions 
Rating:
5.0

Super convenient location. Great service from the staff. Safe & Secure! Would absolutely use again.

Javier Calatayud  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

myiesha jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sylvia Mascarenhas  |  First Impressions 
Rating:
4.0

The service was excellent and the employees was very helpful

GREGORY SCALES  |  Overall Experience 
Rating:
5.0

They will go that extra mile for you appreciate it

william clinkscales  |  First Impressions 
Rating:
5.0

Great

Michelle Jenkins  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

vanessa henderson  |  First Impressions 
Rating:
5.0

Great Maintenance

emmett beyan  |  Overall Experience 
Rating:
4.0

Experience no problems staff was very helpful

GREGORY SCALES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry Thomas  |  Overall Experience 
Rating:
3.0

There was a roach in one of my boxes when I unpacked

anitria beard  |  Overall Experience 
Rating:
5.0

We had our unit for about 5 years everyone was so helpful. Even changing size up and down numerous times. Definitely would return if need be. Very impressed with cleanliness.

Ernest Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAMONA LEE  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Soua Xiong  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria greer  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

daniel allen  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

cornise harris  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MORRIS BROWN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin Daufelt  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LENORA BALDWIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MORRIS BROWN  |  First Impressions 
Rating:
3.0

facility itself was clean and convenient. Staff were super slow!

James Nguyen  |  Overall Experience 
Rating:
4.0

I had no problems at all..

Thyrel Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Hurley  |  Online Move In 
Rating:
3.0

They said I was getting some money back.

Tami Gurley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Presley  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

janice clay  |  Overall Experience 
Rating:
5.0

Happy client

James Warachia  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROXANNE Bernhardt  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

ebony russell  |  Overall Experience 
Rating:
5.0

They were friendly helpful professional and patient!

sean holland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielsenn Yang  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Solomon Vincent  |  Overall Experience 
Rating:
5.0

Thank You!

Vilayvanh Chayananh  |  Overall Experience 
Rating:
5.0

Staff was professional, knowledgeable, helpful and very friendly

Solomon Vincent  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

YVONNE CHAMBERLAIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antonio Hawkins  |  Overall Experience 
Rating:
5.0

I would recommend anybody to go with u haul company because it’s a one stop shop if you need a truck it right there, need a storage it right there, you don’t have to drive from place to the other and the price is reasonable

danta cockrell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Irene Nimpson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benetta Awolope  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

paul bothun  |  First Impressions 
Rating:
5.0

I hope I don't have to move again and put my stuff in storage but if I did I would most certainly use UHAUL!!!

Lenardo Woodard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

janice clay  |  First Impressions 
Rating:
5.0

It was awesome,the agent well

Julvenia Capehart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamesha Triplett  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

hannah norris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dorbra Dickson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jurell johnson  |  Overall Experience 
Rating:
5.0

Thx to the uhaul family

Ethel Innis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyuon Brazell  |  Overall Experience 
Rating:
4.0

It would be very helpful to have lights in the storage units. I had to buy a lantern so I could see the contents of the boxes.

DONNA KIRKLAND  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacey Davis  |  Overall Experience 
Rating:
5.0

From my experience do a great job and personable people there I will always suggest so you folks to go pee when I know!

Lenardo Woodard  |  First Impressions 
Rating:
5.0

This Uhaul has treated me like family. I am so grateful

MACDELLA ACOLATSE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaqueline Johnson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

PHET PHIMMALOUNE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith Swan  |  Overall Experience 
Rating:
5.0

Helpful

ALBERT MUNN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Scott Youmans  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

siah hallie  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kizuwanda Perkins  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DONNA KIRKLAND  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

eddie milton  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brandi brown  |  First Impressions 
Rating:
3.0

I had the truck for 2 days did not get a chance to move it at all because my place was not ready so I just basically used a truck to load all of my items on there and came to the u-haul to give a storage room to spend the rest of the day unload the truck into Yao storage room and I was charged for 3 days instead of 2 days. Not happy with the service cause I was there on the 3rd day unloading the truck they know they should never charge me for a 3rd day because they knew my situation.

TYANNA YOUNG  |  First Impressions 
Rating:
5.0

The Brooklyn Park UHaul location continues to provide excellent service. No matter what kind of issue, Alex and his are always there and find ways to help. I moved away from the Twin Cities. Hopefully I find some UHaul location in my new neighborhood with a similar attention to customer service. Thanks, Alex.

Michael Swieczkowski  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kellee Negussie  |  Overall Experience 
Rating:
5.0

I felt my belongings were safe and secure at your facility. I also enjoyed the cleanliness and the restrooms in the facility. Very organized.

maryjane crawford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina Terry  |  Overall Experience 
Rating:
5.0

Alex (Manager) and Taylor (employee who set me up) where extremely friendly and helped me with everything I needed extra support. Great people.

Michael Swieczkowski  |  First Impressions 
Rating:
5.0

I love uhaul in Brooklyn Park. They are very accomadating.

Christina Terry  |  First Impressions 
Rating:
5.0

More employees are needed in the office

BRIAN COX  |  Overall Experience 
Rating:
5.0

Overall experience was very good , My one and only issue was that I was not advised of 24 hour option for access until I went around back starring to move in . I think I will be able to work within your business hours but really would have liked to have known abiut this option up front.

Joseph bydlon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VANESSA TOBY  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Celerina Allende Carmona  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rickey COTTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra Dennie  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOY THOMAS  |  First Impressions 
Rating:
5.0

Nice

Brittany suriyathai  |  Overall Experience 
Rating:
4.0

The alarm system was annoying to me because sometimes my card didn’t work outside. On the other hand, I’d rather have it malfunction that way rather than simply not work. It was our only problem with using the storage facility.

Andrew White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brenda ellis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE GREENE  |  Overall Experience 
Rating:
5.0

The Only issue I had are the waiting times on the phone line. I was on hold for about two hours so I bit the bullet drove to the location Redialed uhaul number For Brooklyn Park location and the phones didn’t even ring I’m guessing and goes to a call center but everything else five stars

Tyler Abayare  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Virgina Perry  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

mackenzie montague  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anna Salvador  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Virgina Perry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john akins  |  Overall Experience 
Rating:
3.0

Got a big mice problem

DERRICK HAMILTON  |  Overall Experience 
Rating:
5.0

I always love to store my belongings at U-Haul.

Kpana Boyce  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cynthia CARTER  |  Overall Experience 
Rating:
5.0

The person who helped me was nice and explained everything to me. I was very happy with the service and how clean the place was

deandre mccullum  |  First Impressions 
Rating:
5.0

Open facility longer daily

charles clark  |  Overall Experience 
Rating:
5.0

Please extend access hours with/without staff. 8pm is too early to close

charles clark  |  First Impressions 
Rating:
2.0

This storage place did not meet my expectations for the following reasons. First, it was totally inconvenient, you have to haul your belongings through the entire facility to get them to and from your unit. They have one entrance for the storage site. So it’s not like you can pick a door that will at least bring you close to your unit... if you are in the back of the facility, it’s going to be inconvenient. The halls are narrow so if there are others in the hallway you have to turn down a row or they have to in order to allow you to pass. If someone has their door open you will not be able to pass through until they close it. Likewise, if your door is open you will have to close it so others can get through. I requested they open the garage door to the loading dock and was told it was out of order so we had to bring everything out of a door that was smaller and less conveniently located. That wasn’t a big deal, but simply opening the door would have made an already inconvenient job somewhat better. Opening the garage door would also have helped release some of the propane that was in the air. There is a huge you have to pass through that smelled strongly of propane. If you have to pass through it more than a couple times, expect to get a headache. It most certainly seemed like it could not have met health and safety standards. There is also not enough parking near the entrance... had to start loading the truck from rather far away until someone moved their car... and had to watch like a Hawk so we could get a parking spot before someone else... we were loading a whole truck so fortunately we eventually got a parking spot at the loading area. but the parking issue definitely added a ton of time onto the move. I’ve had less expensive units at other locations in the past where I was able to drive the truck right up to the indoor unit... so I was surprised at the poor layout of this facility. I was fortunate enough to get a ground level unit, but half the units are on a second level and you can’t get carts up the stairs so people park their carts at the bottom of the stairs while loading them and it creates s problem when trying to pass. For the cost, it’s totally not worth the hassle. When we were initially storing the stuff we stopped before we were halfway done and I stored the rest of the stuff in my aunts garage cause it was so much work and time to get the stuff to the unit. I would not be able to recommend this facility to a friend in good conscience.

Catherine LaRoque  |  Overall Experience 
Rating:
5.0

Love uhaul

tiffany wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MACDELLA ACOLATSE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

caitlynn leino  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRIA SANDERSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TINA PATTERSON  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MELBA JEFFERSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane Yonga  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Davis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DWAYNE MIMS  |  Overall Experience 
Rating:
2.0

We had three appointments to get a lock cut off with the manager all three times that we got to our appointment time we were told it couldn't be done because they were too busy my roommate spend $50 on a uber all three times to get there from Bloomington . The manager at the Brooklyn Park U-Haul is very disrespectful unprofessional and overall just very rude. We have rented there for over four years and are soon to be done thank God we have never been late on a payment or anyting there's absolutely no reason for the way we were treated I have contacted the Better Business Bureau about this matter and another private party it's too bad people have to be so miserable

Jerome Isaacs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nimpson Wokie Morgan  |  Overall Experience 
Rating:
5.0

Best storage unit company ever!!! Five stars, two thumbs up!!

Joshua Jasman  |  Overall Experience 
Rating:
3.0

Have had storage here for several years, and when we emptied it out last weekend, the floor was covered in mouse poop. For the price I paid monthly, this was unacceptable.

LISA USELMAN  |  Overall Experience 
Rating:
1.0

The staff sucks. Completely unwilling to help out and rather stupid besides. I'm very glad that I've ended my business with you!

matthew fiegen  |  Overall Experience 
Rating:
5.0

The Staff and facility is Excellent!!!

JAMES GREER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM BERWYN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

patrick gaulke  |  Overall Experience 
Rating:
5.0

The storage space was big and it was clear i have to problem with my things at all

bendu washington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roshelle Taylor  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James Julia Nguyen  |  First Impressions 
Rating:
4.0

The manager at the front desk was very nice and you could tell he genuinely cared about giving good customer service to everyone you don't find that too often these days so thank you for that The only irritating thing was the sound of alarms going off well I was unloading my storage the woman that was cleaning the storage said it was because she was checking storage unit the sound was really loud and irritating and I was moving with two young children who were bothered by it as well not sure way around that but something to consider

melissa kyweriga  |  Overall Experience 
Rating:
5.0

Having this unit was very convenient.. thank you.

LAKIESHA WRIGHT  |  Overall Experience 
Rating:
3.0

After hours door makes it difficult for those who need to unload large items. Had no choice but to come with the truck after hours...had to squeeze all my stuff through a narrow doorway.

melissa kyweriga  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angelica Jones  |  First Impressions 
Rating:
3.0

People were helpful and friendly and the place was kept clean. However I don't see a reason that a ramp could not be installed for the second floor customers? Also, it's pretty confusing the first few times you try to find your storage locker. Better signing would be helpful. Otherwise it was what I expected.

julie madsen  |  Overall Experience 
Rating:
4.0

The price could come down or have insurance on items and hours could be open later

michelle crockett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE MELDAUS  |  Overall Experience 
Rating:
3.0

The bait boxes in the units are not effective. I had to throw out a lot of stuff due to mice urine and feces.

Sonja Williams  |  Overall Experience 
Rating:
5.0

Thanks you guys

Mike Sandy  |  Overall Experience 
Rating:
1.0

Brooklyn Park,Mn. Customer service rep wasn’t helpful at all.Receive info on a incorrect storage unit.relocated from out of town and was stuck at this facility, had to choose a different storage facility who offered bigger units which I thought this location did.Rep at this store would not even recommend one of your Other facilities for my inconvenience.Just all around bad customer service!

bobby Terrell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Les Roholt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

karl wied  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jay Gilbert  |  Overall Experience 
Rating:
5.0

One of the best storage I've rented at; also the longest I have ever rented at a storage unit. Clean all the time, and I love the donation area. Thank you!

NHUT LE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

willota boayue  |  Overall Experience 
Rating:
5.0

Alex, the manager, was very friendly and helpful. Everything was explained well, i felt confident leaving my possessions in storage.

shantel sullivan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaquita Edmonds  |  Overall Experience 
Rating:
5.0

The employee setting up my locker was very nice and friendly, and did everything she could to make sure i get the best rate for the room i was looking for

Daniel Machovsky  |  First Impressions 
Rating:
5.0

Best storage ever

tina livingston  |  Overall Experience 
Rating:
5.0

Great storage place

CASSIE LACHANCE  |  Overall Experience 
Rating:
1.0

This facility gave me the worst customer service experience ever!!!!!! I will NEVER EVER recommend them to ANYONE period. The “GENERAL MANAGER”” lack of customer service.

Brandy Strom  |  Overall Experience 
Rating:
5.0

Alex was so helpful, and provided excellent customer service!

Ralph Fossell  |  Overall Experience 
Rating:
5.0

Highly recommended. Very professional, friendly, accommodating. The facility is very clean and organized. I love their storage. My only concern is that we can only use their uhaul key to lock.

lydia wicklund  |  Overall Experience 
Rating:
5.0

Great customer service

antawn dukes  |  First Impressions 
Rating:
5.0

Alex is very good with customers 😊

SHIELA BRADLEY  |  First Impressions 
Rating:
4.0

The latch at the door does not work.

LOUIS MBIBI  |  Overall Experience 
Rating:
4.0

Needs more staff in the front a popular place

Palema Mcduffy  |  Overall Experience 
Rating:
4.0

None

LOUIS MBIBI  |  First Impressions 
Rating:
3.0

I PAID FOR 24 HOUR ACCESS AND COULD NOT GET IN THE BUILDING AFTER HOURS FOR 3 DAYS ?

Mordecai Hamm-mims  |  Overall Experience 
Rating:
1.0

The entire experience here was horrible. My family and I were going through a tough time and dealing with the staff here only added stress. I would NEVER recommend this location to anyone.

tamika johnson  |  Overall Experience 
Rating:
5.0

Good job

James Wonsehleay  |  First Impressions 
Rating:
1.0

They told me my things were safe, and mice ate through my things🤬🤬🤬🤬🤬🤬

alicia moore  |  Overall Experience 
Rating:
5.0

The staff and service was amazing

JACQUELINE HOWARD  |  Overall Experience 
Rating:
5.0

Recommended business

brenda hardin  |  Overall Experience 
Rating:
5.0

Great service on a busy Sunday!

Ryan Woodruff  |  First Impressions 
Rating:
5.0

It was the best storage I ever had

ALBERTINE BARCLAY  |  Overall Experience 
Rating:
2.0

The mice are very bad damaged a lot of my things

rakejah edwards  |  Overall Experience 
Rating:
4.0

One suggestion: more flat bed moving carts are needed for the storage area. For the amount of people moving in and out on Saturday, June 22 - - a few more flat bed carts would have been great!

Deborah Merry  |  First Impressions 
Rating:
5.0

Outstanding staff and service.

Sonny Holden  |  First Impressions 
Rating:
5.0

Staff was very helpful

Jason Hoskins  |  Overall Experience 
Rating:
3.0

Time sensitive but effective

qadeer omar taylor  |  First Impressions 
Rating:
4.0

It could of been better if the the trailer had better condition tires. I also cut my hand tying down the vehicle on the trailer caused by rough metal.

terry dekarski  |  First Impressions 
Rating:
5.0

Great folks to work with...super helpful. Wish they had more staff.

Patricia Danielson  |  Overall Experience 
Rating:
5.0

If the accommodations were more feasible for what I needed it to be, I would have stuck with it. Your folks working there are a bunch of class acts - which is why I am filling out this survey.

BriAn Wefel  |  First Impressions 
Rating:
3.0

The prices for the storage was to high my only complaint.

CYNTHIA SANDERA  |  Overall Experience 
Rating:
4.0

Professional service. Helpful and well maintained

Shadrach hyneh  |  Overall Experience 
Rating:
1.0

Terrible. I spent almost 2 hours registering and the majority of that was spent waiting. Employee was to meet me and show me storage unit location/rules after my purchase. They never came so I left.

Mickey barker  |  First Impressions 
Rating:
2.0

I was told I was set up on auto payments & was not. Received late notices in the mail & a lock out on my unit. Rented a uhaul & online check in did not work. Line wait times were long. Unorganized.

victoria swain  |  Overall Experience 
Rating:
5.0

E eryone was nice and friendly...

Arlanders Ross  |  First Impressions 
Rating:
1.0

🤬🤬🤬🤬🤬🤬🤬

alicia moore  |  First Impressions 
Rating:
5.0

.

hannah wolfe  |  Overall Experience 
Rating:
5.0

Great facility.

JENNIFER BOYD  |  Overall Experience 
Rating:
3.0

Ceilings are too low for what the company charges and U-haul services a whole lot of POOR folks, otherwise they have EXCELLENT staff.

bertie williams  |  Overall Experience 
Rating:
5.0

I very much liked the keep green area This provided a service for those who wante to get rid of stuff and those who could use it

Bill Murphy  |  Overall Experience 
Rating:
5.0

I really appreciate it the customer service and how they were so patient with me and answered all of my questions they made it very easy for me to get my business done there

carolyn washington  |  First Impressions 
Rating:
5.0

Alan was great, manager was great. Great team.

DEMETRIA WILLIAMS  |  Overall Experience 
Rating:
5.0

The people at the Brooklyn Park location were more than WONDERFUL!!!! They went above and beyond on more than one occasion for me in my time of need. Thank you guys sooo much!!

summer graves  |  Overall Experience 
Rating:
5.0

I would like to give thanks to the gentlemen that helped me.He was so patient,helpful and determine to make sure everything I needed I got it. I would definitely use and refer others to you all.Thanks

Renae Turner  |  Overall Experience 
Rating:
4.0

Intercom not working

SUZANNE COLBETH  |  Overall Experience 
Rating:
5.0

Customer service is excellent. Fast and efficient.

tricha schmidt  |  Overall Experience 
Rating:
5.0

Very good customer service.

tricha schmidt  |  Reservation 
Rating:
5.0

Wonderful facility and staff. Very friendly and knowledgeable.

fekissa perlinger  |  Overall Experience 
Rating:
5.0

Always wonderful manager and staff

SUSAN PUGH  |  Overall Experience 
Rating:
5.0

I want to thank Alex for being understanding and working with me. For always treating me with dignity and respect no matter the situation.

facia best  |  Overall Experience 
Rating:
5.0

Great Experience

Charles Killingbeck  |  Overall Experience 
Rating:
3.0

Truck was clean. Facility was clean. Staff friendliness/customer service was mediocre at best. A simple smile would be suffice and not break the bank.

Becky Yurick Fitzhenry  |  Reservation 
Rating:
4.0

Clean Facility but no elevator in the unit to access the first floor Incase you have heavy things to store and not enough unit on ground floors for storage. Overall not bad.

augusta popoola-samuel  |  Overall Experience 
Rating:
5.0

Very convenient and easy to use.

sara/ jeff casey  |  Overall Experience 
Rating:
5.0

Great Customer Service

Jaqueline Johnson  |  Reservation 
Rating:
5.0

Everything was outstanding

jim pharmer  |  Reservation 
Rating:
4.0

x

Gordon Sawyer  |  Overall Experience 
Rating:
5.0

I truly appreciate everything. Thank you so much

CHRISTINA FINNEY  |  Overall Experience 
Rating:
5.0

Alex and staff was very helpful, understanding, and helpful with everything and we will be going back when we move again

EILEEN TERRY  |  Overall Experience 
Rating:
5.0

Friendly staff, nice and clean for facility

sabrina catlett  |  Overall Experience 
Rating:
4.0

Nice safe and secure

Sandra Fraser  |  Overall Experience 
Rating:
4.0

I appreciate Alex’s help in getting my storage box available after a communication break. He went above and beyond to make it right.

Lori Scott  |  Overall Experience 
Rating:
5.0

The last person who rented my truck was late returning it and they were very helpful and gave great customer service. They even brought the missing dolly down to my storage unit!

DANIELLE ANDERSON  |  Overall Experience 
Rating:
5.0

Very kind staff.

MARY JO SANDRETSKY  |  Overall Experience 
Rating:
5.0

I would like to see a reduction in price.

RUTH BONA  |  Overall Experience 
Rating:
1.0

I had the worst experience with manager Alex and I pray tshe god I never need U-Haul again

jameilia howard  |  Overall Experience 
Rating:
5.0

Thank you for the support.I appreciate U Haul and all the service you provide

YEVTTE HOUSE  |  Overall Experience 
Rating:
5.0

Additional hours of storage access would always be welcome. I've been renting there for several years now, and my experiences with facility and staff have always been good.

KENNETH TIMONER  |  Overall Experience 
Rating:
5.0

I left my key at home in Duluth and it cost me $50.00 to have the lock drilled out. That's outrageous! It was an honest mistake.

VICTORIA MONZON  |  Overall Experience 
Rating:
5.0

Thank you guys so much for your help in our move! Greatly appreciated!

tadeusz hajnasiewicz  |  Overall Experience 
Rating:
5.0

Great Facility!

Andrew Lamkin  |  Overall Experience 
Rating:
5.0

Straight forward,but accommodating and patient.

facia best  |  Overall Experience 
Rating:
5.0

The young girl working the counter ( I believer her name is Kelsey) Is amazing. Everytime we have been there to get trailers she has been so helpful and friendly!! She is amazing!!!

Jeffa Hill  |  Overall Experience 
Rating:
5.0

very good service

Jennifer Krippner  |  Overall Experience 
Rating:
5.0

clean, friendly and helpful staff, I cannot complain about it at all

shoua/ mong yang xiong  |  Overall Experience 
No reviews have been submitted for this location.

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