No need for improvement - easy pick up, representative was very helpful and quick to process the rental and get me on my way.
Tim SCustomer Reviews for U-Haul Moving & Storage of Boone
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Uhaul lot was small and could not enter until equipment was moved. The GPS directions for this location is completely wrong. The staff told me that they called Google about the incorrect directions but nothing has been done.
Kent KSeamless experience
Ryan RStaff was friendly!
Sally WCustomer parking could be a bit better but the staff is great and the equipment (vehicle) was in excellent condition.
Paticria OThe agent that help me was wonderful, very personable and helpful. She made the process so easy and stress free. With staff like that, I’ll continue to use this location.
Terri LEasy and painless dropoff. Friendly.
justin tThe trailer tires were unbalanced so the trailer shook the car the entire 14 hour trip.
Naim TThe reserved pick up truck was not available as they could not get in touch with who rented it before me. So I go back home, call over an hour later, still the truck was not returned that I had reserved. I was offered a van and took it as I had to move something that day, but since it was not a truck I could not pick up another piece of furniture so I only did half of what I intended due to the reservation not being available. The attendant told me the manager at this store would try to not give me the reservation guarantee money, so she gave me a number to U-Haul directly. This was on a Saturday and the manager was out of the office. So I call back Tuesday and was told the manager already denied the guarantee BECAUSE I PICKED IT UP LATE! THE TRUCK WAS NEVER AVAILABLE and of course it was technically picked up late because I waited a few hours to see if the pick up truck would be returned. I called U-Haul customer service and the lady pretty much laughed at me. It was an extremely wild experience. I will be posting this review on the local U-Haul's Google reviews as well. I will also say, no one called me to tell me the truck was not there, which seems like a basic step in this process when something like this happens. The manager at this location seems to be some sort of power trip loser.
Ben BSuper helpful, very efficient
KEITH BQuick and easy rental and return procedure. Van was clean and very easy to drive both loaded and unloaded.
Christopher HMoving can be a daunting task, but U-Haul Moving & Storage of Boone makes it a breeze. Their friendly staff goes above and beyond to ensure you have a smooth experience. The trucks are well-maintained, and the storage units are clean and secure. I was particularly impressed with the variety of packing supplies available, which made organizing my items so much easier. The convenient location and flexible hours added to the stress-free experience. I highly recommend U-Haul of Boone for anyone looking for reliable moving and storage solutions.
Charles MJen and the rest are awesome!
Dwight R | First ImpressionsI was 30 minutes late apparently. Even though the rental was for 2days not 48 hours. Assuming this is in the fine print somewhere but very misleading Was also charged 15 for something called Coverage. No idea what this is Overall a very disappointing experience
Scott LThank you for help to secure storage for our move to Boone while our home is being built. Great & friendly service!
jim f | First ImpressionsWe had the best Uhaul rental experience at U-Store-It on San Casa in Englewood, FL. Moving is never easy, but Krista, Liz, and Tina were so helpful, efficient, and caring that it made the truck and car transport rental the most pleasant part of our moving process. Thanks, Krista, Liz, and Tina for being a ray of sunshine while helping us get the job done.
BLAKE P | First ImpressionsYou can improve by not scamming money from people
Dajuana EDeven, who was working that day is amazing. He was alone and managing 6-7 customers at one time.
Tara SMabel and Jennifer were both very polite and helpful.
James C | First ImpressionsThe location didn't check car carrier trailer prior to renting it out. Trailers right side lights were not working. When speaking to the employee he originally informed us there was nothing he could do and would need to cancel. When I called UHaul directly in front of him, he "all of a sudden" remember they had another car carrier and issued that to me. Overall, very unsatisfied with UHaul. I will most likely not use your services again as well as recommending others to avoid. Between messing my reservation up 3 times, in 2 different locations, to the people we hired to move our stuff (who where very unprofessional and damaged walls in our house), what a huge waste of money I wish I could get back. Never again.
Kyle BIf you could make the backup camera stay on all the time it would assist greatly with driving as the rear view mirror is useless.
Lorene SThe lady running this lot was fantastic- worked to get me in the right unit and best deal! Fantastic place
SHERI HThey charged my card $49 for changing my drop off without informing me.
Cheryl HNone
Grover GGave us the wrong trailer (diff equ #) which kind of made it a hassle to return. Thank you for fixing it over the phone though <3
JEREMIAH WGreat folks, thanks!
gary bEverything is good
Horace MDevon, Michelle, and Mabel were all very courteous!
James BThe brakes were broken - anytime I went over 40 when I applied the brakes the steering wheel would shake back and forth violently. The faster I was going the worse it would be. I ended up not being able to go over 55 for the entire trip and nearly had to double trip time due to how often I had to get off the road to deal with the brakes. I also couldn't move the mirrors which was incredibly unsafe. I could call to switch vans because I had a specific timeline snd only had help to move stuff for a few hours the day before the move. I'm not sure how the trucks are inspected before but it was very scary traveling down a mountain with a truck thay didn't want to stop.
Audrey JThe facility on Hwy. 105 in Boone is excellently managed, all of the people working there are very professional and go out of their way to help.
Barbara GExcellent experience for us. We dropped the truck off here after a move. Took 2 minutes. No issues. Would use again.
John MI can't believe you charged me a cleaning fee when the truck was a mess when I got it! I returned it in the same state I got it! Shame on you!!!!!!!
Erik RGood service even though we were in a snow storm
William KAlways had U-Haul truck blocking my unit and I could not access it . Unit leaked water and ruined my things . Back gate left open and unsecured a lot of the time . One older woman that works in office is useless . Price went up a $100 a month in 24 month span with no added benefits
Holly K | Overall ExperienceGreat staff—both I worked with on pick up and return were pleasant and professional. The vehicle was good and equipped as asked for.
Troy JGreat customer service! Process was very smooth. thanks, Andy Jones
Andrew MFriendly people to deal with and explained everything clearly. Moving truck was ready to go and worked out great.
Rob WI returned the truck yesterday at 4:20 and was told they would email me my receipt. I still haven’t received it, so I don’t know how much I was charged.
Karen AStaff is 5 stars and excellent; facilities some are old and had mice issues.
GERALD H | Overall ExperienceMabel was personal and professional. She was willing to do what it took to get the job done.
Len VThe gentleman was very helpful in providing me directions to the drop off location.
Jim JFirst class operation in Boone, NC. Manager Jennifer Wadas was first rate.
Russell RNothing
Shari PI was told I'd get reimbursed for having over the gas amount, which wasn't true. Thanks to a manager at the drop off location he got it fixed for me though.
TRACY CVery helpful , efficient and courteous I was hooked up and ready to go in very short time
Collett DNothing
Ronald BI love how clean the unit was. It was a great unit, and I appreciate the convenience.
Talana B | Overall ExperienceNeeded to switch trailers at last minute. They were very nice and accommodating. Will rent again
CHET MVery friendly and helpful staff.
Clifton B | Overall ExperienceOur Unit G008 evidently had fire ants in it. My daughter had fire ants all in her tubs, one bit her in the bed when she set it up. The staff was extremely accommodating. Michelle went above and beyond assisting me. I had to keep changing our arrival time due to road and weather conditions on the way up.
tammie H | Overall ExperienceI did experience some trouble with my access card and also my unit had a LOT of sand it, sand that was not mine and I had no idea where it came from. But other than those two things, the unit and staff was great and came in handy when I needed to store my items.
Maryann D | Overall ExperienceI really appreciate Jennifer. She was absolutely the best. Went above and beyond to help me she can't be replaced. Wonderful experience with you guys due to her especially. My things were just like I left them when we got them out. Thank you Jennifer.
Mark H | Overall ExperienceWish it had climate control
kathleen c | Overall ExperienceI had several changes to my lease but Matt and Michelle were great. Fantastic customer service!
Jack W | Overall ExperienceKudos to Jennifer and team!!!
GREGORY W | Overall ExperienceBoth times I accessed my storage unit there was a 26’ moving van parked in front of the unit door.
David S | Overall ExperienceI never had to worry about what I stored there. Everything was as I had left it.
Anthony C | Overall ExperienceWell for the price I assumed I’d get something bigger? And it was dirty, filled with leaves, a rat trap. And covered in webs. Kinda felt like a bad joke. And the “free lock” was as covered in heavy dust. The latch is rusty and very hard to open and close. And that rope to open and close the door felt like a crusty sock. I also said I was going to move in the 8th and I arrived and had to call the office to move their parked trucks out of the way so I could access the unit. And if it wasn’t for the knife I was carrying I wouldn’t have been able to remove the latch. Definitely don’t recommend unless you wanna feel scammed.
Samantha I | Online Move InAnother great UHaul experience!
Mildred P | First ImpressionsI paid for an initial 24 hr rental, then I had to extend it a day and was charged another 2 times, even though I only had it an extra 8 hours. Also the truck was very dirty when I picked it up.
Sam T | First ImpressionsService was always excellent! You have a great staff! Getting in and out with all the other trucks in the same space was challenging and frustrating at times. There needs to be a logistical overhaul for where to park the trucks when they're not in use so they are not be in the way of customers trying to park and and get into their units. Overall, the staff made it an excellent experience and they were great with their communication and quick to respond.
Natasha N | Overall ExperienceI have rented with Uhaul many times all through out the east coast and this location in Boone NC has the most friendly and most helpful staff I have ever experienced.
Sean B | First ImpressionsThe facility has trucks blocking units because it lacks the space to house them. The staff is rude when you ask them to move the vehicles to get access to your units. Staff member even lied on me and my friend saying we harassed her when asking to have trucks moved. This facility needs new management and needs to resolve there issues with blocking people unitswith trucks. Burnt out units that haven't been fixed. Tow dolly sitting around without wheels in between the isles. Just a awful place and thats why I closed down my unit.
alicia g | Overall ExperienceStaff members were very friendly and always helpful. They were also extremely supportive and sensitive in the aftermath of the fire that impacted so many of your clients.
Fred W | Overall ExperienceJennifer and Megan were super helpful and provided excellent customer service! Thanks!
Clarinda C | First ImpressionsGreat place and friendly staff
Leonard A | Overall ExperienceStaff was always friendly but there were truck rentals consistently parked in front of my unit and I could never get in to my unit or around the complex. And every time I tried to call to get some help, nobody answered.
Sarah B | Overall ExperienceMy only recommendation is the email with access code needs a note stating, “tear off green tag, lock will be inside unit”. We didn’t know this and had to go in. Michelle was super friendly and helpful and got us upgraded to a larger unit.
Peter G | Online Move InThe Lady that worked the day of 11-07-2022 was very helpful and friendly and made sure things was done as they should of been done. I was pleased with this part of my experience with U Haul. That is above average especially the experience of what I had with the other parts.
Ronny C | First ImpressionsU-haul Boone was Sooooooo easy to work with, sooooo friendly and helpful - they took care of me from start to finish - an incredible team - I highly, highly, highly recommend!
Wendy W | Overall ExperienceMichelle! The woman who helped us yesterday was very professional, helpful and polite. It literally only took Michelle no longer than fifteen minutes for us to complete our two rental units. We also added U-Haul's insurance for both units because of Michelle mentioning it us. We had no clue until yesterday about the insurance your company provides when renting one of your unit. I've rented y U-Haul's units for years and your company's insurance has never been mentioned to us before until yesterday. We do have home owners insurance but for the quote Michelle gave us for both units to be insured by U-Haul we couldn't resist. Michelle is definitely a keeper. Thanks, Karl Smith Boone, N.C.
KARL S | First ImpressionsUhaul made moving so easy!
Wendy W | First ImpressionsI have been using this uhaul storage facility each year since 2020 storing my girls dorm room items during the summer months. They staff is always helpful and friendly and the facility is well maintained.
Benita V | Overall ExperienceGreat staff. Very helpful and friendly.
JEFF H | Overall ExperienceOnly complaint is maneuvering with so many trucks parked in front of storage unit
gina d | Overall ExperienceWe had a big snafu happen. The staff went above and beyond to help us in our situation. We are so appreciative of everything they did for us. Would highly recommend them. Kudos for being wonderful people!
Teresa R | First ImpressionsFull of mice, and water got into our unit
Jason C | Overall ExperienceThank You so much. I we truly appreciate you very much
Natalie H | First ImpressionsThey have been very helpful and communicative with me about everything. Great staff to work with.
Christian A | First ImpressionsJennifer was so helpful. She went above and beyond to help me with renting a truck and storage. She is knowledgeable and is willing to help if she is able. I appreciate people who put that extra something in their customer service. Thank you Jennifer!
Treecie K | First ImpressionsJennifer was a big help and very professional!!
lynn s | Overall ExperienceI lost about $15,000 of belongings due to a warehouse fire caused by a person who was living in one of the units. Not secure. No way. Not happy. No way. Will never use this facility again. Will not recommend it to others. Compensate me for my loss due to your negligence and I might be happier.
mary m | Overall ExperienceThe storage unit was overrun with mice. Presumably neighboring tenants were storing food in their units. I had to routinely stock a lot of poison bait in mine to prevent damage to my stuff.
Keith L | Overall ExperienceThe friendliest place I have used. They helped me decide what I needed for my move and I was accommodated. Will was great!!! And the lady that I talked to on the morning of the 23rd was very sweet. Yes I would rev one d the dealership there in Boone North Carolina. Thank you guys for making this easier
Benita F | First ImpressionsGreat staff!
Rebecca P | Overall ExperienceThank you for a great service, all was clean and ready to use when we needed it.
jennifer p | Overall ExperienceVery easy process. Will return!
Patricia J | Overall ExperienceU-Haul has always been there for me. I always get excellent service. Highly recommended! The folks in Boone are top notch!
Charles M | Overall ExperienceJennifer was really good, efficient and professional! She is outstanding!!
chris g | First ImpressionsWe did have issues with the door sliders needing to be replaced on a few units. Management did take care of the problem.
Kristen W | Overall ExperienceEverything is outstanding!
Charles M | First ImpressionsI’m not a fan of uhaul as a company but Jennifer was always wonderful and helpful.
Lisa N | Overall ExperienceMy daughter and I had one item left in the storage unit and could not put on the truck ourselves. One of the ladies at the front desk offered to help us get that one item into our moving truck. Saved a big headache from coming. She is an amazing person. I didn’t get her name, she has blonde hair and a little overweight. God bless her.
Diane T | Overall ExperienceThe woman that helped me was really kind and patient. She made a tough day of moving light and sweet for a moment. She was really wonderful and helpful with everything. Did have a charge for a dolly that I didn’t get but I don’t think that’s on your end I think it was assumed by uhaul. Again appreciate the great service. Thank you!
Lisa N | First ImpressionsBummy vibes but nice faculty
Seton I | First ImpressionsWill and Olivia were awesome!!!
CYNTHIA L | First ImpressionsEasy with friendly, professional customer service!
Paula S | Online Move InThe staff was great. Will was very helpful.
Stephen J | First ImpressionsMike and Zach, employees at U-Haul in Boone were professional and helpful but unfortunately, a new employee Jennifer did not answer the phone, nor return messages nor try to help us in any way. We spent about $1000K on 3 moving trucks over a 3 week period. 2 of the rentals entitled us to 2 months of free storage. I was told that I could use those consecutively but when I tried to call and verify at the end of the first month, I could never get through to Jennifer who needed to make the decision. Her ineptitude caused me to go over the first free month and since they did not honor their word and let me have the 2nd free month, I had to pay a whole month's rent for storage of a simple antique desk. I was entitled to 2 free months. The greed and unfriendliness makes me want to never recommend UHaul in Boone on hwy 105.
Michael F | Overall ExperienceThe two gates were open all the time as they both were struck by vehicles in attempts to enter/exit. These folks go above and beyond for the customers
JOHNNY T | Overall ExperienceMike and his team worked hard to find me a solution to my moving needs within a very short window. The processes he used to expedite in such a smooth manner gave me confidence to trust his recommendations. I support promoting this business to my friends and and anyone that has needs similar to mine.
JOHNNY T | First ImpressionsCustomer service and storage units were first class and exactly what we needed. If you need storage in Boone, this is the place to go
McDaniel B | Overall ExperienceThe facility was great. The online billing was not so good. I could not pay my bill until the day it was due. Until then, it showed a Zero balance due. With the first month free, it was misleading that my bill on month 2 was zero dollars as well. I received a late notice and paid the $15 late fee. If I had been notified that it was due, even the day of, I would have paid on time. Please considering allowing people to prepay and not have to wait until the day off to pay. I am aware there is an automatic payment option, but my rental was so short I did not want to use this feature. Thank you.
Michael M | Overall ExperienceOur confirmed reservation for a 20' truck was 'bumped' therefore we had no truck for moving. This was college move out/in weekend. The staff showed no concern at all and offered no solutions. We decided to rent a storage unit for 24 hours to be able to store and protect the large amount of home items we needed to move. The staff made no efforts to help or support us. Actually acting quite aloof about the whole issue. Not their problem, they didn't care. We rented a 10x10. As we were moving in to the unit, one staff member repeatedly was very aggressively driving past us, on a corner, and loudly telling us we had to move out of the way. It was unnecessary to be so aggressive. We were trying to stay out of the way with very little room to park our vehicles to unload/load. Other clients managed to get around us fine. I would never use this site again, nor Uhaul and I will be SURE to inform my friends/family of this nightmare situation. The biggest issue I have is the absolute lack of care or concern by the staff that Uhaul had caused this problem for us. We had our reservation and Uhaul didn't follow through with the vehicle.
Lisa Y | First ImpressionsMy only comment is that we also tried to book a truck/ van/ tow for yesterday and were told that there were non available. It was frustrating doing frequent trips to the unit with our cars and seeing several trucks etc lined up in the facility. moving took a lot longer than it should have done , a van or tow would have meant we could have done it in one go.
PETER I | Overall ExperienceVery professional and friendly staff and the lot was exceptionally clean .
THOMAS W | Overall ExperienceExtremely easy experience. Have already made multiple recommendations to peers. Thank you.
Susannah b | Overall ExperienceNice people, nice facilities
William S | Overall ExperienceThey lost my information, broke into my unit, and moved my things, and as a result broke some valuable plate ware that is been in my family for three generations.
JASON H | First ImpressionsThis is a clean and safe place.
Patrick M | First ImpressionsAfter being under the impression I had my storage unit reserved, I moved ALL of my belongings into Boone as I’m searching for a home and after arriving at 4:30 in the office I was told my storage unit was not available and that they were closing soon so I couldn’t see what size the next one below was. That WOULD NOT hold all of my belongings And now I am homeless with no where to keep my things. Extremely disappointed and unprofessional. I spent my entire day stressed and that’s not something I could forget. The customer service was not the best To day the least.
CHLOE M | First ImpressionsThe staff that assisted me was very helpful and friendly.
Benita V | First ImpressionsI'm a repeated customer and I'm always treated great,Mike and the staff are top notch
John C | First ImpressionsThey went over and beyond to help me !
Kari M | Overall ExperienceGreat place
William S | First ImpressionsThe place seemed in disrepair (the gate to the facility was actually broken and remained open all the time) the monthly cost of a unit isn’t prorated (we only used about half of the month at the time of our departure) and the unit we were originally set up with looked like it had a homeless person living in it (sleeping bag, microwave, yellow rice packet...) The only reason I’m not indicating “poor” for overall experience is because Olivia, the college student who seemed to be running the show both times I went into the office, was getting it done. She provided good customer service and seems like she’s got a bright future ahead. But ultimately the facility’s condition caused my wife and I to find storage elsewhere.
lee m | Overall ExperienceI was assisted by Will and he was very professional and informative. He was able to answer all of my questions and get me a unit that met my needs while being efficient but friendly! Super quick and easy process
Erica a | First ImpressionsDisappointed to find that storage rates are not pro-rated upon moving out. I moved out a week after paying my storage fee, but I’m sure uhaul has already moved someone into the space I just gave up. Getting in and out was often a pain. The back gate has been broken, so you had to use the front gate (which was never closed) only to find it was often blocked by trucks getting checked in/out.
Matt B | Overall ExperienceEasy access and clean equipment.
Kathy C | Overall ExperienceVery fast and easy.
Riley R | First ImpressionsExtremely rude, very disappointed.
Daniel F | Overall ExperienceToo expensive compared to other storage facilities in the area. Too shard to access - seemed there was always a rental truck or trailer being checked in/out blocking the road !
Richard S | Overall ExperienceDonald runs a clean safe professional facility and is always helpful and friendly.
Tina J | Overall ExperienceAlways helpful and Courteous! Mike was Great to work with!
Dianne P | First ImpressionsThis was near the end of the day, ie closing. The person was VERY helpful, came to storage unit to assist. They were great. Very good experience!
Oscar K | First ImpressionsExcellent customer service
John C | First ImpressionsEveything was fine except when we took our mattress and box spring out it smelled terribly. Like moth balls. We couldn’t get the smell out and it smelled up my sons apartment. Ended up having to buy
Lynne E | Overall ExperienceThank you!
James C | Overall ExperienceGood experience. Would use again.
Bruce F | Overall ExperienceSome of the employees were very rude.
Robin H | Overall ExperienceN/A
Nastajah H | Overall ExperienceWorst U-haul facility I have ever encountered, they are racist and unprofessional.
Monte' L | Overall ExperienceGood service.
emily c | Overall ExperienceOlivia was rude and did a horrible job conveying to me that the truck had to be returned that night to avoid overcharges. Would not recommend
James B | Overall ExperienceRosen traps in storage unit
Joan M | Overall ExperienceNot enough staff to handle customers. Wait time was excessive.
cynthia B | Overall ExperienceVery friendly and helpful. I would recommend this location to anyone needing these services.
Dianne L | First ImpressionsMy experience with Boone Uhaul was fantastic! Don and his staff were super efficient and friendly with both truck rental and storage unit rental. I would recommend them to anyone.
DAVID S | Overall ExperienceWell run facility
gwinn H | Overall ExperienceOwner was rude and NEVER fixed an issue with my door that prevented me from closing it on my own.
INDIA M | Overall ExperienceMy unit was entered and my Sterling was stolen leaving the door opened. A rat came in and died. Uhaul forgot to check the box for my Amex and nearly auctioned my goods before calling my son. Horrib
Susan J | Overall ExperienceDon is an asset to the location he is very personable and helped myself.
jim d | Overall ExperienceI have used Uhaul of Boone multiple times. The owner and staff have all been very kind and helpful each time.
Judy H | Overall ExperienceThe owner was very friendly and helpful. I will definitely use this storage facility again in the future.
Billy O | Overall ExperienceVery accommodating friendly staff. Last minute needed bigger unit Thank you for helping my mother with that..will Definitely use again..
Tammy W | Overall ExperienceDon was very helpful. Returning vehicles was straightforward and easy. Also, we noticed inside Don was well stocked with Uhaul boxes of every size and many types of packaging materials.
Sara J | First ImpressionsGetting a call back from the local office (not the regional office) is not always successful.
James E | Overall ExperienceThe owner, Donald, is rude, simply put. Leaving Uhaul trucks blocking the storage areas and then being rude when he is asked to move them. Access areas were icy and snow covered for a most of December
Samantha F | Overall ExperienceCalled the office. The person who answered was rude. Did not reply with a "your welcome" , ask if i needed anything else, gung up w/o saying goodbye & displayed a lack of any customer service skills.
Erica S | ReservationThe facility was always well kept. The staff was helpful and friendly at all times.
Virginia O | Overall ExperienceEmployees where very helpful and I would recommend this place.
Nino A | Overall ExperienceI had a very pleasant experience from start to finish, moving from Kentucky and then using the storage facility in Boone for a month.
Carissa W | Overall ExperienceOwner/Operator is super friendly and helpful. Very clean and secure outfit.
Stephen p | ReservationI was disabled and on 60% of my pay. U-Haul would not take partial payments and added late fees. Shameful disregard ending in auction and further charges which I will not be paying.
MARSHALL W | Overall ExperienceThe call center spokesperson was courteous and efficient.
Jennifer M | ReservationThe driveways could have been set up differently but the employees didn't construct the building so it's cool, I liked the staff a lot
Catherine A | Overall Experiencegreat
Matthew B | Overall ExperienceNA
Kaysi D | Overall ExperienceVery convenient and the staff is helpful.
Chad B | Overall ExperienceThese guys are great. Very helpful. Took care of my daughter moving between apartments. She was in good hands.
andria r | Overall ExperienceCheck-in staff was alone and did well to manage the number of customers as best he could. He continued to be very polite and friendly. Both staff at check-out were very kind and helpful.
Kimberly M | Overall ExperienceFacility was always clean and staff very professional. Don, General Manager assisted with all of our close out needs. Recommend using this facility for all of your storage needs.
Annemarie M | Overall ExperienceI rented a 5×5 unit for 2 months. When I removed my stuff, a lot of it was filled with mouse poo. There was a mouse detergent in the unit when I moved in but it obviously did little to get rid of them
Racheal C | Overall ExperienceAs first time storage renters we were not told a lot up front. We didn’t know that rats could get into the units and rip stuff apart. It was inconvenient to go there and have to refill the rat poison.
Marissa S | Overall ExperienceExcellent experience.
Paul S | Overall Experienceparking at this facility is inadequate quantity and dangerous(need to back out on a busy highway on a curve when renting). other than that, really good experience
paul a | Overall ExperienceVery helpful staff that answered all of my questions. Easy access to facility and I felt like me and my stuff were well secured inside.
Logan O | Overall ExperienceOnly used for a month but great service!
lewis f | Overall ExperienceThe facility is in very good shape. The staff does an excellent job in keeping the facility up. The only draw back is the congestion created at the entrance when trucks are rented/returned.
Gordon J | Overall ExperienceMike was helpful and professional and the unit were as advertised. Check out was hassle free
Van D | Overall ExperienceVery friendly helpful, and understanding
Colemen L | Overall ExperienceGreat help from all of the staff. Well done.
david k | Overall ExperienceVery friendly staff
Judi W | Overall ExperienceVery helpful people working there. We had a very large truck so they drove and positioned the truck so we could unpack the storage unit.
SUZANNE D | Overall ExperienceCheck in and check out process was efficient and simple.
Michael A | Overall Experiencereported a water leak and it was taken care up right away. Employees always friendly and helpful.
marjo M | Overall Experience