Everything was fine
CELSO PASCUACustomer Reviews for U-Haul Moving & Storage of Aurora
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you for great service. The location is ideal being so close to I-88 and they had many options available. The check in and check out process was very easy. Thank you.
Danesa HarbachThese guys were the best! They helped me set up the bike trailer showing me how to do it, along with helpful tips for the future. Great service!
DANIEL LOPEZPlease explain the after hours return procedure better. I downloaded the app as instructed but could not figure out how to return my trainer. I ended up having to call and ask the agent to walk me through it. The agent was very nice and talked me through the process without the app. I deleted the app from my phone and will not download it again.
randall fleszarGreat experience
eric nielsenLake St operation was excellent. He cleared up all of the paperwork related to the lack of furniture covers at the pickup location and got me checked back in quickly. He wanted to know about rhe condition of the truck, any issues. He tested the air vents and door and found them to be as bad as I had indicated.
Jeffrey BantlyS/o to Skyler for all the help getting in and out.
Carlos RiveraHonestly I was very taken back by how professional my experience was. Bob H was there before the place even opened took us in right at opening hour. He not only was very polite but very professional and informative on ever question we had and was very transparent about the policy and how things worked for the transaction. I’ve used Uhaul many times in my life and never encountered a person so sharp and going above and beyond for the company like that. He made us feel very welcome and just all in all outstanding individual you have working for you. I will not only refer friends based on his performance but will gladly go to this location just to deal with him for any needs Uhaul related in the future. Thanks bob!
Tim ReynoldsWalked in and immediately felt like I was a criminal. Have never rented with U-Haul and had my photo taken with an employees personal phone. Was super creepy and uncomfortable. Not the location I will rent from in the future.
Amanda SchleedeBob Hasty did a great job in explaining all the paperwork required, as well as operation of the equipment and late check in of returned equipment. If you are in need of renting a vehicle or other type of moving equipment I would highly recommend visiting this agency, and talking with Bob.
Leonard FisherBob H. took care of me like always.
Carlos RiveraI would not charge a thing. Excellent service.
christine Ambrosiagreat people
jimm grantNice people clean truck i will come back
Robert GloverBob H did a great job helping me out! Also this location had a ramp on the 5x8 enclosed trailers instead of a roll up door. The ramp was a great addition and helped a lot with my move!
Joseph CorvinoDavid, the associate who took care of me, was pleasant, thorough, and efficient.
DAVID DURANDOBob was very nice and efficient
Lissette RomanMy wife and I had our storage unit for 7 ½ years, and it's been a great experience. The facility is always clean, and we never worried about our belongings. What really sets them apart is the staff. Bob, Skylar, and Kevin(manager) went above and beyond to be helpful – they truly care about their customers. If you're looking for a storage unit and or Uhaul needs; I can't recommend them enough. Amazing location with great and personable staff. Thank you from the Andersons.
Kenneth Anderson | Overall ExperienceThe person receiving the equipment seemed annoyed that I was dropping the equipment off at this location. They were not welcoming.
Tim SinnaeveI think that David provided excellent customer service, and I will recommend this company to everyone. A+ Service. Great job David for leading your team with integrity, and prioritizing excellent customer service!
DARLENE JULES | Overall ExperienceExactly
Wilmer SendoyaI’ve rented from U-Haul for years this time around they had me download an app take all these pictures of interior the back of the truck side of the vehicle driver and passenger side the process took about 20 minutes I feel like I’m taking someone’s job doing all of this extra work not to mention it was during an ice storm the drive way is uphill everything was covered in ice and I’m out here taking all these pictures for U-Haul. Front desk staff was great I feel like this app is way too much!
Renee torresBetter cleanup on the snow removal
Victor EstevezExcellent service! Very friendly staff and reliable equipment.
DAN HARDWICKVery quickly and professionally!! Highly recommended!
Dmitri PasatIt was so wonderful to receive such excellent customer service!
Robert KmiecikIt was a cold snowy day. Staff very helpful getting trailer cleaned off and hooked up so I could be on my way. Great people working here!
jeff sutphinBefore I picked up the trailer, I got a call from a representative asking if I still planned to pick it up because I was running late. I let her know I would pick it up but was finishing up some last minute issues before going there. She stated in a very rude manner that if I'm more than 1 hour late, I would lose my reservation and it would be put back into the system for someone else to rent. I was shocked at the rudeness. The caller didn't come from the local office but some "corporate call center". The staff at the local store very good, pleasant to work with both when picking it up and when dropping it off. Other than the original caller, I would have given this place 5 stars.
Timothy KeenPlease don’t blow up the phone…
Bryon SegoFree coffee in the mornings LOL
Jeremy DavitoLakeisha was awesome. Answered all our questions and made us very happy. She even toured us through the storage area so we knew where to go.
Roy Schlegel | First ImpressionsMy moving was a breeze! Excellent manager and staff. The van was ready to go!👍
Edward NelsonBob provides excellent service and amiability
EDUARDO TERRAZASThe people who helped us were fantastic
Hannah FergI just drove a 2500 mile round trip from Chicagoland to south of Waco TX and back for business with a 5 x 8 U-Haul box trailer, empty on the way down and full on the way back. About 20,000 people left Illinois for Texas last year and U-Haul charged them a premium to rent one way, then paid to get those units transported back to Illinois. This pattern does not look like it will end any time soon. It would have been wonderful to be able to drive down with no trailer (saving gas and time) and rent one-way from Texas to Illinois, but one way rental cost over three times what "local rental" was for four days. Maybe you should consider making it more attractive for people like me to pay for the privilege of returning some of those trailers from Texas to Illinois for U-Haul instead, just because it seems like it would make a lot more sense for both of us.
Tom KirklandYour worker was terrible rude threatening disrespectful unkind not helpful
Jody SkowronskiGreat customer service easy and smooth pick up and drop off.
Yadira Contreras-MezaVery good and clean 👌
FLORY EKOFOThe app is not exactly the easiest to use. This is why I ordered through a representative over the phone. Checking the truck back in was a little difficult through the app too.
Scott MarlerI'm not sure but everything went well I'm happy with the service
Jeanett ColonThe U Haul people were great in both locations. Great company to do business with and very reasonable.
Rod OxeWell, I am please with all the help I have received from U-Haul throughout the year 2023. All the workers have truly been courteous and makes me feel good for my next vehicle rental experience.
Meade NymphasOnly issue to report is I was not able to rent a two-wheel dolly since it was one-way, even though I had added it to the cart when I set up the rental. Agent indicated he could not rent it since it would not return and he would not have them for local rentals. Aside from that, truck performed well.
Glenn FilipI had a very good experience with this location. I would recommend this location. I had moving to do at a local storage unit. Everything went well. I will come back to this location in the future
christene miklosikThis U-Haul location is very organized and clean. I rented a truck and it was an easy experience. Both of the associates that worked with me were professional and helpful. The next time I need to rent a truck, I will be coming back to this location!
Kimberly MarzavasSuch a great staff!! Very easy Payne options as well! Great store clean and organized!
SANDY TRENADO | Overall Experiencebob and other associates were great and provided perfect service and also i was very happy that they were able to work with me with my rental needs. if i need a truck rental in the future this will be the place i come to
Steven PetersonGreat customer service. David and his team are GREAT! They are always friendly and helpful.
Cynthia Coney | First ImpressionsThe people at the North Aurora site are wonderful: friendly and efficient. I had problems getting the uhaul app to check in the trailer I rented.
Mathew GreisingDave and his crew are a good team. They are very friendly and helpful. They are also shorthanded.
Robert SandriAfter the trailer hitch arrived badly damaged from where it was shipped, the local staff drove to an alternate location to retrieve a replacement. Very friendly staff. They are shorthanded though.
Robert SandriNothing everyone there knows there job and is very professional in every way, thanks guys your awesome
William BranskeKeep it going!
Dan LeimannMade a reservation for 7 am , got there and Bob tells me Carlos tool some device home previous night and can't do anything till he has it'. 30 minutes later Carlos shows up and Bob can start the reservation , Get all done and then Bob ask me to install the trailer myself REALLY . Why would a big outfit like UHAUL only have one device to process customers . WOW
Ernesto AlvarezOwner , very good at his job in explaining all details needed Pleasure to do buisness with u
Leonard zuckermanBob was awesome and always very helpful!
Erica BurgessGreat service from the customer rep that handled my check out and check in upon return of the truck. Check in was quick and very efficient. The only thing I would say they can improve on was having more help at the counter during the day. There was only one person at the counter and it took awhile for the employee to process the several customers that were in line. The employee had to manage the counter and also assist outside getting the customers set up with the truck rental. Also on a good note I thought that my rental price was very fair. Overall very satisfied with the truck rental experience at this location.
Rick FaillaBob was extremely professional and accommodating. He took great care to ensure that we were properly informed throughout the rental process. We will continue to use this location for any future moving needs.
Alexander Dela CruzI don't really want to rip on the Aurora location, but U-Haul itself sucks! Your Ap is useless-- I tried to change my pickup time on it, but had to call. Then, after both two calls and two emails confirming my pickup location and time-- I went to pick up my trailer (in West Chicago at Discount Appliance) at my appointed time where I was informed that there was NO TRAILER there. "I don't know what happened, it's a U-Haul thing." After working on his terminal for a while he said I could get a trailer in Aurora. That's about 20 minutes away. So I go to Aurora, and there's ONE GUY working there and I'm 4th in line. So now I'm late. So much for your "equipment where and when promised guarantee!" This same scenario has happened to me three times. Your equipment and rates are generally good, but my experience with your reservation system has been dismal. Really poor.
NORMAN MASTERSThere should be a turn lane so if you are heading north you can turn into the location.
Nicole ChamberlinI am truly grateful and blessed to have had experience with the UHAUL staff on Lake Street. I would definitely recommend family and friends, and will use again if needed.
Alicia Reed | Overall ExperienceNothing. I was in and out. Bob was excellent!
frank quattrocchiN/A, good service
Jesus SanchezVery Professional Staff
Beverly Wesley | First ImpressionsBob is the coolest!
SANDY TRENADO | First ImpressionsEveryone who I’ve ever spoken to excels in customer service
Kirsten Jointer | Overall ExperienceDude who helped me was awesome
Christopher Lewis | First ImpressionsCommunication and providing information accurately from the beginning with this location has been horrendous. Contacting the location in regards to storage unit and access to the facility hasn’t provided any customer and has completely made my moving experience beyond stressful. Provided feedback and concerns to customer service to contact GM of facility after customer service attempted several times to speak with GM no response and being told from customer service the GM will contact me. problems still exist, my moving is still pending and no updates on resolution, all due to u-haul not holding accountable parties accountable to the standards and policies that the company states it value
Darriel Lewis | Online Move InThere were mixups when trying to pick up the truck. This mixup cost 2 hours of overtime cost for our movers. We went to the address for the truck pickup and told to go to another address. We had to buy extra Ubers to get to each site also
Isaiah Roby | Online Move InThe staff was very kind, knowledgeable and extremely helpful!
Daja Thomas | Overall ExperienceI had a very pleasant and efficient visit. Thanks!
Michael Stapleton | First ImpressionsBest warm storage place
April White | Online Move InRher was only one young available, but I feel that he did a wonderful job in helping all of his customers although he was very busy. Great customer service.
LASHAWN BREWER-GONZALEZ | First ImpressionsStaff was incredibly helpful. Any time I had an issue, not with storage, but my accounts, they helped immediately and solved my problems. Big UPs to the staff
Gregory Rodgers | Overall ExperienceI will be happy to read as soon as I move in on Saturday
Marvin Foxworthy | First ImpressionsThe floor of my storage unit was really dirty. There was some kind of oil stain and it just wasn’t a suitable place to keep a mattress that I intended to use again or really any of my other possessions, so I had to find a different storage facility. They also charge $10 extra per month to have access to your storage unit after 7pm, which was not disclosed when I initially reserved the unit. The staff was helpful and friendly, but everything else about my experience was pretty terrible.
Jennifer Russo | Overall ExperienceIt was easy to get my unit leased. The area was always clean and easy to access. My only challenge was that the unit was on the second floor with no elevator so everything had to be carried up the stairs.
Steven Phelps | Overall ExperienceUhaul store had a line, employees were just outside standing around, one just smoking. While approaching them we were spoke to rudely saying we'll get to you when we can but they were not in the store regardless.
SAMUEL FOSTER | First ImpressionsThe manager David has impeccable management skills.
anne middleton | Overall ExperienceThe staff and help were very helpful and informative.
SANDRA REED | First ImpressionsFelt over charged, somehow.
Alfreda Kimbrough | Overall ExperienceAverage person would assume that there's some kind of help to get to the second floor with bigger objects with the wording of everything In moving site. Very disappointed
Jason Rushbrook | Online Move InGood service in aurora Mitchell South Dakota was not that great of service what the truck have any questions please give me a call at 630-618-0037
Michael Williams | First ImpressionsThe only reason I moved away from U-Haul and over to a public storage is because I do not like the short height rooms. Not once, but twice, I nearly knocked myself out of going in and out.
James Wymore | Overall ExperienceVery reliable 👍
Bukola Adenkie Arowolo | Overall ExperienceI thought it was great that U-Haul gave us a free month of storage because we rent a trailer with him with her move so it really helped us out. The manager at the facility was very helpful with answering my questions of what I needed to do in the checkout process.
GARRETT SCHMITZ | Overall ExperienceNice experience
karamat Sims | Overall ExperienceGreat customer service at the location in Aurora IL on lake street.
Nakisha Bosby | First ImpressionsTook too long with there services in people on what they needed done
latasha Mikell | First ImpressionsVery helpful.
amos bender | First ImpressionsNeeds work to find front desk it was a little sloppy
Jason Collazo | Overall ExperienceEveryone there are GREAT!!!! 10🌟
PAULA FLORES | ReservationStill waiting for $5.00 credit from pad rental we returned before leaving Surprise AZ. 800 customer service said would be taken care of and still has not to my knowledge.
pat berry | ReservationThere are no elevators for the upper floors, and the parking space near the move in door is very limited.
Rebecca Pierce | Overall ExperienceI was happy whith this company ,If I had to do it again I would use u-haul again.
Chris Iscra | Overall ExperienceThis facility provided us with a very dangerous vehicle. No brakes and poor steering. I came 1700 miles to clear out my storage and placed in an unsafe vehicle
Andrea Ahlsen | Overall ExperienceThere are bed bugs in the facility and I am disappointed to not see more extreme precautions being taken. There were no fog bombs in my unit.
Alexandra Lau | Overall ExperienceNo problems
Mitch Canada | Overall Experience