Customer Reviews for U-Haul Moving & Storage at Waco Dr

6,405 reviews

4216 W Waco Dr   Waco, TX 76710

(254) 753-7357

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(254) 753-7357

4216 W Waco Dr
Waco, TX 76710

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Fast friendly customer service. Everybody was smiling and so nice, helped me pick out the perfect storage. Thank you all so much.

LEANNA R.  |  First Impressions 
Rating:
4.0

The drop off site was changed without me being notified which caused some confusion in getting to the right place

DAVID B. 
Rating:
4.0

Customer did not leave a comment.

Christy R. 
Rating:
5.0

Customer did not leave a comment.

ulysses M. 
Rating:
4.0

Customer did not leave a comment.

LASHONDA J. 
Rating:
5.0

Nothing at this time they did a great job just keep up the good work i was in and out in probably 10 minutes thank u

Jose n C. 
Rating:
5.0

Customer did not leave a comment.

BOBBIE C. 
Rating:
1.0

This location has two employees that do not know what they're doing. Rude and unfriendly. It took them 2 hours of trying to upload our drivers license so we could rent the truck. They finally got the manager and she had it done in 5 minutes. I don't know why she puts up with such inept employees! Never again would we use this location.

Travis L. 
Rating:
1.0

What happened to good customer service at uhaul stores? The manager Sonya Jenkins was very unfriendly and rude when making the reminder calls about the trailer.

ROGER L. 
Rating:
5.0

Customer did not leave a comment.

NICOLE B. 
Rating:
5.0

Nothing

Stephanie W. 
Rating:
2.0

I've rented trucks, trailers, and equipment from U-Haul many times in the past, and I've always conducted myself as a responsible customer. For this reason, I was surprised when I was required to provide the name and telephone number of a person who would confirm that I was of good moral character and would return the U-Haul equipment as my contract specified. I was then absolutely shocked that the attendant proceeded to call the person I listed at 8:00 A.M. on a Saturday morning. Not surprisingly, my contact did not answer. I then had to call three other people I knew before someone finally answered. Thereafter, I had to explain what I was being required to do. After my contact agreed to vouch for my character, I told her I would put her on speaker. However, this wasn't acceptable to the U-Haul agent. Instead, the agent said she needed to call my contact from the store phone. By the time all of this finished and I finally was permitted to rent the equipment, a line of people had formed behind me. Then, when I finally got to my load destination, I found the trailer had not been cleaned, and I had to sweep topsoil out of the back prior to begin loading. To my knowledge, U-Haul requires one to provide a valid driver license and credit card in order to rent equipment as safeguards to those who do not return the equipment on time or at all. Therefore, I see no purpose for this extra red tape. Perhaps most importantly, does my decades-long record of renting and returning U-Haul equipment per contract requirements mean nothing? I found this whole experience unacceptable, and I will likely choose a different company next time I need moving equipment and/or supplies.

MATTHEW P. 
Rating:
3.0

Customer service is horrible.

Tukiesha T. 
Rating:
1.0

Got double charged. My $ amount was canceled and still taken out of my bank amount. Have to wait to see when the canceled will hit my bank account. 278.00 plus 148.00 was charged. Never again

Aundria G. 
Rating:
5.0

Sonia was very helpful

Dusty B. 
Rating:
4.0

excellent trailor

ALLEN M. 
Rating:
5.0

Customer did not leave a comment.

clay M. 
Rating:
2.0

The manager and her employees were rude! I spend over $2000 to rent from this location and The manager cleared codes on a truck and let us leave in it getting ready to travel cross country that had a fuel leak! The employees didn't ask if we needed any other moving materials which resulted in us having to return to the store, nor did they advise us of the text we would receive and the procedure to document the trucks conditions and fuel levels at the time of pick up. I don't rent uhauls every day and get tons of texts that are irrelevant... Customer service at that location needs a BIG upgrade! I'm grateful that Uhaul roadside assistance was professional, timely and friendly otherwise my whole move would have been derailed!

Kendra K. 
Rating:
5.0

Customer did not leave a comment.

Noah W. 
Rating:
2.0

Try slow even with a reservation still took an hour to get a trailer

Blake L. 
Rating:
5.0

Everything and everyone was awesome

Damien P. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
3.0

Customer did not leave a comment.

Kim P. 
Rating:
1.0

Never received my 100$ refundable deposit back. Will never rent uhual again.

Mo W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Curtis H. 
Rating:
2.0

Staff was not friendly and seemed annoyed to have a customer. Was told how long the store would be open to return the blankets I rented. I was not told they had to be returned by noon or I would be charged an extra day. Then I was told I should have read the contract. This is a simple business topic that would have resulted in a higher rating. Very poor customer service and experience. I will use another location in the future

Dustin R. 
Rating:
5.0

Customer did not leave a comment.

Curtis H. 
Rating:
3.0

My return experience was less than ideal. I was asked to back the trailer into a tight spot with a lot of other trucks and trailers around. Usually, trailers are unhooked and the staff moves it where they want it. But the attendee had me wait while he swept out a box truck that had been rented and then moved it to clear a spot for me to back the trailer in. I waited for several minutes while this transpired. Other than that, the attendee was professional and attentive. The trailer (car hauler) was missing the s-hook keeper on one of the chains. Fortunately, I had some zip ties with me to secure it.

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

MALCOLM W. 
Rating:
3.0

Eh, the location was a little confusing, with the signage for returning the vehicle. Had to kinda go around in a circle to get to the right place. Once I arrived, it told me to wait by the vehicle and someone would come out to help. After waiting around outside for several minutes, I was about to walk inside and ask for help. Finally an employee walked outside to help me. Once he got there, he finished up the return quickly. The process went okay.

Robert M. 
Rating:
4.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Terri M. 
Rating:
5.0

Everyone very helpful and nice. Thanks!

RITA L. 
Rating:
5.0

It was all good.

Timothy R. 
Rating:
2.0

Really did not like this location. Staff was making crude jokes and grumbling about how stupid various parts of uhauls procedures were out loud to me the whole time. I will not use this location again.

Jacob W. 
Rating:
5.0

Thank you Mary !!. The Customer service was Great !! even with bad planning on my part. You saved me a lot of Stress !!!

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

Carla G. 
Rating:
5.0

The workers was professional and quick but I think uhaul should have a bigger sign letting customers know it cost more than 19.95 are 2999 PLUS. But that was the only problem I didn't make much on my job.

Jenette B. 
Rating:
5.0

Customer did not leave a comment.

SIMONE A. 
Rating:
5.0

N/A

Brian R. 
Rating:
3.0

Location was very understaffed, several customers waiting for an excessive amount of time.

Zachary M. 
Rating:
5.0

Everything was smooth and very efficient with technology making check out a breeze.

DANA B. 
Rating:
4.0

Having to call someone not in the store to confirm I would return the truck would have been good to know upfront.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Dan P. 
Rating:
3.0

Too expensive. Had the truck 24 hours and cost me almost $200. Absolutely ridiculous.

Kellie N. 
Rating:
4.0

Customer did not leave a comment.

Tammy H. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
4.0

Customer did not leave a comment.

sampson P. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

FRANK D. 
Rating:
5.0

Overall this site is great. Friendly staff. Easy in and out. One of the tires was worn to the point of very little to no tread. I would have paid an extra $20 to get a better tire just for piece of mind. Made it back in one piece but I was waiting for it to blow the entire trip.

Casey H. 
Rating:
5.0

Guys that hooked me up and unhooked were quick and professional. Got with me right away both times.

Jon F. 
Rating:
5.0

Everything was great. The staff was very helpful with the trailer hook-up and rental process!

Ron S. 
Rating:
1.0

A woman who had previously helped me a lot when I picked up my rental was extremely rude when I came to return my rental, was returning thru my mobile device as it was closing time and I didn't want to disturb workers trying to leave, went inside bc they were in there 15 after closing just talking, bc I couldn't find how to do the return via the app and didn't know what to do. I find that I am very upset at how unhelpful she was and hostile at my presence. My feeling are hurt and I just think she should know how she made me feel with her hostile vibe and harsh words. Legitimately ruined my day. Will be going to a different shop next time I need a rental.

Kiana T. 
Rating:
5.0

Delvin did a great job getting me checked in and out. I was able to get the truck, move and be back in enough time to return the truck the same day.

Whinety R. 
Rating:
5.0

I have used this location several times in the past year

TJ B. 
Rating:
5.0

When I did a walk around? I found a damaged front bumper. when I went into. Let the agent know she didn't know anything about it. there was no sticker on the bumper at all.

Barbara P. 
Rating:
5.0

Customer did not leave a comment.

Karen H. 
Rating:
5.0

Customer did not leave a comment.

Ruby K. 
Rating:
3.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Fred H. 
Rating:
5.0

Very helpful and friendly staff

Eric B. 
Rating:
5.0

Customer did not leave a comment.

richard P. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
2.0

This facility does not have an elevator for the larger second floor units. Which makes for limited availability.

VIRGINIA P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debra W. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
2.0

I find it insulting that because I went over destination by 3 miles and did not get my deposit back and I was within the amount of time alotted to rent the truck

Chris M. 
Rating:
5.0

Absolutely nothing, when I asked if they can take me to my vehicle they didn't hesitate. Simply awesome.

Brody W. 
Rating:
5.0

I keep going back to this location because they are consistent and I always know it's going to be a good experience.

SANDI S. 
Rating:
1.0

They crossed my name with another customer's and gave them all my personal information, including unit number and passcode, then locked me out. I got charged for their unit.

Melanie H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roxanna R. 
Rating:
5.0

Nothing. Everything was great!

Rodney D. 
Rating:
5.0

It was very well done. Thank you

Michael M. 
Rating:
5.0

Always use this location, worked there forty years ago

Greg H. 
Rating:
2.0

Customer did not leave a comment.

Horacio S. 
Rating:
1.0

I have been renting from U-Haul for the last 34 years and I have never had a more upsetting experience than with the staff member at this U-Haul, who was utterly rude and condescending. She should be terminated immediately.

Nathan M. 
Rating:
5.0

Customer did not leave a comment.

Hilaria W. 
Rating:
5.0

Customer did not leave a comment.

Bonnie H. 
Rating:
5.0

Customer did not leave a comment.

Eddresha A. 
Rating:
5.0

Kirsten was wonderful. There was a major mix-up in the booking (they had my name wrong and crossed me with an entirely different person), and she handled it like a pro.

Melanie H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Donna M. 
Rating:
5.0

Our original pick up location did not have our truck, as it was in for service. They were able to find us another location with a truck.

Kevin S. 
Rating:
3.0

Customer did not leave a comment.

TONI R. 
Rating:
5.0

Customer did not leave a comment.

Alina R. 
Rating:
4.0

Customer did not leave a comment.

Diana L. 
Rating:
3.0

Disappointed in this location. I have rented 3 trailers from this location in the last 12 days. Each time has been a hot mess. I'll have to find another location to rent from.

DOUGLAS C. 
Rating:
3.0

They screwed up my reservation and had me picking up the truck in Grand Prairie instead of Waco.

chris B. 
Rating:
5.0

All did an excellent job with knowledge and very helpful. Just keep up great customer service

KEVIN W. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

The storage manager was very helpful thank you

SHERRONDA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

TJ B. 
Rating:
5.0

Customer did not leave a comment.

Mikah R. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
3.0

Thank you

Tanequa W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melanie W.  |  Overall Experience 
Rating:
2.0

These people don't care about the customer, bad attitudes not a good reflection of the company. I probably won't use Uhaul again after this experience.

Eric B. 
Rating:
3.0

Customer did not leave a comment.

Tanequa W.  |  First Impressions 
Rating:
5.0

Very nice employee!

edwina M. 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Great customer service

Edward R. 
Rating:
5.0

Customer did not leave a comment.

Greg C. 
Rating:
5.0

Customer did not leave a comment.

Herbert M. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

sharon K. 
Rating:
1.0

Arrived on site to no storage units being at this location and when I called I was told sorry you will need to call tomorrow when someone can assist you, I had to then drive our uhaul another 35 miles away to the only storage place I could find same day to put our stuff in having to pay an additional $100 for mileage overage bc there were no units there and no one to assist

Christie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa M.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

NATALIE G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Joseph W.  |  Overall Experience 
Rating:
2.0

Space was advertised as climate controlled and it is not.

Christopher L.  |  Overall Experience 
Rating:
1.0

I asked for a storage that would hold a 2bd and got a closet! I was charged almost 70.00 bucks can't even use this I was ripped off when asking the employees there they said they couldn't help me cause they knew nothing about the storage part!! Very unprofessional and bad experience

PATRICIA DENNIS B.  |  Online Move In 
Rating:
5.0

Keep up the good work

Jose G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christan t.  |  Overall Experience 
Rating:
1.0

Water damage and poor customer service

Sandra W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Hannah B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

mervin w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tasharra P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMYRI S.  |  Overall Experience 
Rating:
1.0

U-HAUL WILL CHARGE YOUR CARD FOR SERVICES NOT PROVIDED OR NEEDED. BE WEARY OF ISING U-HAUL AND MAKE SURE TO CHECK YOUR BANK STATEMENT. THEY WILL STEAL FROM YOU

Caitlin R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Linda B.  |  Overall Experience 
Rating:
3.0

The guy by the name of Bruno was very helpful and so was the lady but there was one guy who wasn't helpful nor pleasant and it makes you want to leave out as soon as you come in.

Melanie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dameon S.  |  First Impressions 
Rating:
5.0

U-Haul never fails me

Dusty B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Edward M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

desiree r.  |  Overall Experience 
Rating:
1.0

Did not use it at all but they said I can not get my money back was no told to me that I could not get it back

Fannie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley C.  |  Online Move In 
Rating:
5.0

Even though I was offered a free month storage with the rental of my truck, when I got there I had to pay.

Michael L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamie A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B.  |  Online Move In 
Rating:
5.0

I can't remember the ladies name . She was so helpful from the beginning to the end . She was helpful and very professional at her job. Any question we had she was there to help us. Very kind to us. I would highly recommend this uhaul place above all.

LANEENA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M.  |  Overall Experience 
Rating:
4.0

Closing at 5:00 makes it difficult to talk to staff because I work until 5:00

Gary M.  |  Overall Experience 
Rating:
1.0

I scheduled for a 4 hour window. Then get there & rep told me I only scheduled for 1 hour. I then get a text msg 2 hours later saying my reservation was for 4 hours. Ordered a storage that holds “2 rooms” it was extremely small & did not hold 2 rooms. (False advertisement) I had to cancel everything & then go to a different uhual place. Got assigned a storage only to find out I could not get into the storage because someone else had a lock on it. Had to wait an additional 30 minutes to redo my paperwork for another unit

EBONY D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gary M.  |  First Impressions 
Rating:
5.0

She was so kind and very informative to us. Very helpful

LANEENA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joe H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DACHYA B.  |  Overall Experience 
Rating:
5.0

Solid location. Tight security. All good.

EDWARD P.  |  First Impressions 
Rating:
5.0

great service, easy to start and nice to deal with

Michele C.  |  Overall Experience 
Rating:
3.0

The online check-in was easy and the employees at this location are very friendly. The issue I had was during the move-in process I saw no less than nine roaches. Four crawling on the walls, four on the ground in my unit and in the hallway, and I even had one on a box sitting in the hallway that I went to pick up and move into the unit. Had I not been severely limited with time because of my upcoming deployment I would have refused the move-in and gone elsewhere. There's clearly an infestation and no pest control. I'll have to fumigate everything in the unit before I can move it into a new apartment when I come back from deployment. In all my years of using storage facilities I've never seen this.

Bryant D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dan T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alisa S.  |  Overall Experience 
Rating:
4.0

Bugs

Stephen D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katelyn G.  |  Overall Experience 
Rating:
1.0

Signed up online and paid for a unit. Got to the unit with boxes in hand ready to move in and unit had someone else’s stuff in it

Megan W.  |  Online Move In 
Rating:
5.0

Made sure I knew how to gain access using the entry card.

Sheilda A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mark y.  |  Overall Experience 
Rating:
4.0

Very friendly and helpful staff!

Tracy W.  |  Overall Experience 
Rating:
5.0

Friendly staff help me understand how to get into the storage unit.

Jennifer M.  |  First Impressions 
Rating:
1.0

These guys have no idea what they are doing. Theres one guy (hispanic) thinks he owns the place. While he clean his person truck on site. Closed my account and they left it open. Definitely will use public storage bc they know how to operate a business.

Kevin C.  |  Overall Experience 
Rating:
4.0

Hard to contact them via telephone. Lost all contents due to inability to call and make arrangements to get the bill paid.

David T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Simone B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandy B.  |  Online Move In 
Rating:
3.0

My account was messed up because the guy who entered my info, did it wrong. It lead to a lot of problems and I had a hard time cancelling.

Elizabeth N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joel G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rachael R.  |  Overall Experience 
Rating:
5.0

Allie was very friendly and professional.

Rebecca T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

La Wanda T.  |  First Impressions 
Rating:
2.0

I moved-out of the unit on 9/26/2020; you emailed me with Delinquent Notice. I NEVER received am email for my move-out. This email suggests my move-out was 10-06-20---THAT IS INCORRECT.

YVONNE TUCKER M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deidre W.  |  Overall Experience 
Rating:
5.0

The staff was crazy busy but they still made sure we got everything we needed. Thank you!

Jennifer L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

paul G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanya G.  |  Overall Experience 
Rating:
4.0

My only complaint is the cost of the storage facility. I was paying $127.00 a month. I've paid half that at alot nicer storage facilities.

Bruno V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dawn L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAXANNE S.  |  Overall Experience 
Rating:
5.0

Very professional staff and very well ran organization.. Every bit of the process was easy and there was nothing at all to me that was not true. I absolutely recommend this facility to others!

frank e.  |  Overall Experience 
Rating:
5.0

Excellent facility

VINCENT R.  |  Overall Experience 
Rating:
5.0

This facility was great in its appearance and maintenance and the staff were helpful in offering a good plan for storage.

Derek A.  |  Overall Experience 
Rating:
4.0

Only knock is store did not answer phone anytime I called.

Matt R.  |  Overall Experience 
Rating:
3.0

Hi. I am trying to get the Waco Uhaul to contact me on move out of a storage unit. I have called multiple times and get redirected to the call center. They message the property but I get no calls back

jennifer h.  |  Overall Experience 
Rating:
5.0

The guys at Uhaul Waco Dr were great to work with. Very helpful and accommodating!

George M.  |  First Impressions 
Rating:
5.0

Great job

Melissa S.  |  Overall Experience 
Rating:
5.0

great customer service

patricia v.  |  First Impressions 
Rating:
5.0

There were a few glitches, but they were taken care of

Delaina E.  |  Overall Experience 
Rating:
1.0

I did not use them. I also cancelled my storage building twice.

JEFF S.  |  Reservation 
Rating:
4.0

Everything went well, wish there had been a unit on the first floor though

Delaina E.  |  Overall Experience 
No reviews have been submitted for this location.

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