Comentarios del cliente para U-Haul Moving & Storage at Stillwater Avenue

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Stillwater Avenue

Grado total:

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Robert S.
Grado:

Great staff! Very helpful and friendly, great prices. Fast service.

Man L.
Grado:

El cliente no dejó un comentario.

Kristen S.
Grado:

El cliente no dejó un comentario.

Rochelle C. | Overall Experience |
Grado:

The units were dirty and the only employee who wasn't rude to me was the female with the short brown hair. We had nothing but trouble with the automatic payment system, and ended up way overpaying.

Timothy G.
Grado:

El cliente no dejó un comentario.

Frank S. | First Impressions |
Grado:

Very helpful staff, made it a breeze to get the unit and move in.

Dustin G. | First Impressions |
Grado:

Guy who checked me out was super nice.

Renee E.
Grado:

Caryn was super helpful and had amazing customer service. Keep up the great work at this location!!! :)

James G.
Grado:

El cliente no dejó un comentario.

lisa d. | Overall Experience |
Grado:

We have had very good experiences with renting storage facilities from UHaul in Old Town, Maine.

Lisa D.
Grado:

We rented a 26' truck and the tires on this truck were not good for the weather in Maine. The truck got stuck easily on any patch of ice.

Jon C.
Grado:

El cliente no dejó un comentario.

David M.
Grado:

El cliente no dejó un comentario.

Christopher P.
Grado:

El cliente no dejó un comentario.

Justin K. | Overall Experience |
Grado:

I have never had an issue accessing my unit and the staff is very friendly.

benjamin F.
Grado:

Nothing,couldnt be easier

Patricia B.
Grado:

Please add tape with the boxes.

Beth G. | Overall Experience |
Grado:

I'm pleased with the service provided.

Derek N.
Grado:

El cliente no dejó un comentario.

Timothy G. | First Impressions |
Grado:

Good service

Jason O.
Grado:

Trailer dood had to force open when got home, trailer beat up, caused truck to blow fuses once got under way ended up driving with no running light entire trip blew 3 fuses but had to go, all wiring exposed along door sides. Needless to say very unimpressed with this rental. Trailer was cause for fuses just hauled another trailer for 4000 miles with no issues lights worked when at dealer blew fuses within 25 mile ride to home

Stacy G.
Grado:

Honestly everything was perfect!I will be back again.

Albert W.
Grado:

Well the only thing is, I used the vehicle for 2 1/2 hours for which I payed 47.00 dollars. I think that the mileage rate should not be charge.

Paula W.
Grado:

El cliente no dejó un comentario.

bruce C.
Grado:

overall the attempted communications were cumbersome at best....and the change of pick up place was NOT WELL COMMUNICATED!!!....TEXT msgs. are not the best way to deliver information,....and that change of pick up place should have been done by YOU...not the rental agent!!...not a good experience!!

Austin C.
Grado:

El cliente no dejó un comentario.

patrick W.
Grado:

El cliente no dejó un comentario.

April K.
Grado:

No need for improvement, I am very happy with my rental experience.

Michelle M.
Grado:

Ensure they are notified about their pick up location when it's changed.

Paul R.
Grado:

El cliente no dejó un comentario.

Vicki B.
Grado:

Call center extended my rental, location made me feel terrible for doing it even though have paid out close to 3000 for rentals over the last month.

Michael B.
Grado:

You’re good now!

Michael N.
Grado:

This location is great. Katie and Devin are friendly and professional and always take great care of me. Thank you!

Robert B.
Grado:

I was not aware or told that the truck I rented did not have a ramp, that made my move much more difficult. I live 45 miles from rental location so returning the truck for another was not an option.

William P.
Grado:

Excellent staff and service, very helpful and friendly !!

Wayne L.
Grado:

El cliente no dejó un comentario.

Robert F.
Grado:

All went well, without delay

Aaron L.
Grado:

El cliente no dejó un comentario.

Terrence R.
Grado:

El cliente no dejó un comentario.

diane J.
Grado:

fewer auto text messages to user --

Zachery L.
Grado:

Customer Service Representative did not fully inform me of everything that was entailed in renting the vehicle, I paid extra for the insurance and wasnt informed that the insurance wasnt full coverage, now I'm having to pay out of pocket for a scratch that I didnt cause nor know about until i returned the vehicle.

Jeffery S.
Grado:

El cliente no dejó un comentario.

Rhonda B.
Grado:

El cliente no dejó un comentario.

Vicki B.
Grado:

I was given misinformation on phone by call center, this seems to happen every time I call...but the folks at the location in Old Town provided excellent customer serviced and made it right.

Derick G.
Grado:

Being the first time to rent a truck, it went quite smoothly. Thank you.

Bill P.
Grado:

El cliente no dejó un comentario.

Jonaton S.
Grado:

El cliente no dejó un comentario.

Jeffrey L. | First Impressions |
Grado:

When I came to move in on the day I had reserved my storage unit, the ONLY person in the store told me he was unable to help. I was doubled charged too and even after refund was charged again.

George S.
Grado:

El cliente no dejó un comentario.

Daniel D. | First Impressions |
Grado:

Great service

Glen V.
Grado:

Vehicles had high mileage, also need to do thorough inspection before renting out.

Jessica W. | Overall Experience |
Grado:

It was a very good experience

Michaela H.
Grado:

El cliente no dejó un comentario.

Michael N.
Grado:

Good experience. Katie was great. Professional and helpful. Thanks.

robert R.
Grado:

El cliente no dejó un comentario.

Judith J.
Grado:

El cliente no dejó un comentario.

Tami C.
Grado:

El cliente no dejó un comentario.

David R.
Grado:

All good

Connor C. | Overall Experience |
Grado:

Only choice moving from rural nowhere to a different rural nowhere. Truck cabins are cramped, with my dad driving, I ended up on the floor since my dog didn't fit. Hard to cancel storage if forgot.

Peggy C.
Grado:

I left two pair of sunglasses in the glove compartment. When I returned to the location to retrieve, I was given an empty case. One pair of glasses had been purchased only days before to have prescription lenses put in. I had not had the lenses put in yet...unfortunately. otherwise they would may not have kept them. I am out more money for the frames than the cost of truck rental!

Diana V.
Grado:

See above comments

Richard C.
Grado:

Location is outstanding. Very organized and clean.

April P.
Grado:

El cliente no dejó un comentario.

Gary M.
Grado:

El cliente no dejó un comentario.

Rexanne H.
Grado:

Staff were courteous and timely when fulfilling my order for a in-town move!

Shane W.
Grado:

El cliente no dejó un comentario.

young-mee a. | First Impressions |
Grado:

She was knowledgeable, professional and courteous. I’m very pleased with her service.

Timothy P.
Grado:

Very friendly and helpful service!!

Chuck J.
Grado:

El cliente no dejó un comentario.

Leslie B.
Grado:

AC had a hard time cooling the van

Raymond C.
Grado:

El cliente no dejó un comentario.

jeff N.
Grado:

El cliente no dejó un comentario.

Virginia P.
Grado:

Fast service. Friendly. I wouldn't change a thing.

Tanya N.
Grado:

El cliente no dejó un comentario.

Conor B.
Grado:

El cliente no dejó un comentario.

PATRICIA G.
Grado:

As always, a very good experience. Pat

Christina R.
Grado:

The truck we rented was scary to drive! The brakes were horrible & it took the tires about 4-5seconds to react to the steering wheel & the steering wheel was loose & i can only describe what occurred as it seemed like gas stopped going to the engine no matter what speed we drove. It would last a few seconds & then it would go again. I am not happy that i had to pay insurance incase something happened to the truck when it was unsafe to be driven anyways!!!

Jonathan H.
Grado:

Young lady that helped me was very friendly and helpful! Convenient location. Appreciated being able to check in my trailer after hours using my phone. Nice feature.

Mark T.
Grado:

My trailer fell off the truck about a mile down the road . The girl never turned the ball adjuster. Bent my trailer hitch chain hook up point. Had to use a half a can of wd40 to lube the emergency brake assembly before i could get it closed and back on the truck. could have resulted in a huge disaster but didn't. just very frustrating . plus it was 90 degrees out.

Nicholas H.
Grado:

Upon arrival to the location we were told to return the van with the same amount of gas that it came with. We got it on a 'full tank' according to the sales rep so we returned on a full tank. However, our trip was 10 miles TOTAL, which is equivalent to one gallon for that tank - about $3.00, but it cost $20 dollars to fill it. They'll suck the money out of you one way or another, don't fall for those deals!

Paul M.
Grado:

El cliente no dejó un comentario.

Donna H. | First Impressions |
Grado:

Received excellent service in a timely manner.

Carlo L.
Grado:

Devin was very helpful. Thank you.

Loving touch I. | First Impressions |
Grado:

Courteous staff. Dependable and good running van. Reasonable cost. Clean storage unit.

Douglas B. | Overall Experience |
Grado:

Everything went very well.

Lee B.
Grado:

El cliente no dejó un comentario.

Heather R.
Grado:

Our rep was amazing!

mark N.
Grado:

El cliente no dejó un comentario.

Shirar P.
Grado:

El cliente no dejó un comentario.

Shirar P. | First Impressions |
Grado:

Devin has been incredibly helpful to me and I so happy with the service and attention I have received.

Randall F.
Grado:

El cliente no dejó un comentario.

Jerry F.
Grado:

Nothing.

Brian B.
Grado:

El cliente no dejó un comentario.

Michelle C.
Grado:

El cliente no dejó un comentario.

Ryan W.
Grado:

Let the know up front that you charge .99 cents a mile! That's too expensive! You suck them in by putting $19.95 a day on the side of the truck and then neglect telling them how expensive the mileage is. Personally, I will never rent from them again.

isabel P.
Grado:

El cliente no dejó un comentario.

Nick M.
Grado:

El cliente no dejó un comentario.

Kirk L.
Grado:

El cliente no dejó un comentario.

Benjamin S.
Grado:

Not really about the location, but the passenger side mirror would not stay in place, I tried fixing it several times during the trip, but every time I would start driving again, the mirror would rotate and become unusable. That felt very dangerous to me and should be fixed before another customer rents that truck.

don M.
Grado:

El cliente no dejó un comentario.

Jon M.
Grado:

El cliente no dejó un comentario.

denise o. | First Impressions |
Grado:

Professional service and well ran. I would highly recommend this storage.

CHAD L. | Overall Experience |
Grado:

I was paid up and staff locked me out of my unit - unable to unlock in a timely fashion - poor customer service and communication skills. I will not rent here again.

terry c. | First Impressions |
Grado:

Very friendly and helpful. Was a customer a few years back, had a good experience then too.

Timothy E. | Overall Experience |
Grado:

Staff was helpful, U-Haul was not. U-Haul doesn't pro rate storage unit if left early. :-(

Paul M.
Grado:

El cliente no dejó un comentario.

Scott C.
Grado:

El cliente no dejó un comentario.

tom H.
Grado:

Just as nice & helpful

Steven G.
Grado:

Got extra help attaching the hitch extender.

Brent F.
Grado:

Every time I have gone to the Old Town location I have been treated extremely well. I would like to say thank you to all of your employees.

Duane H.
Grado:

Nothing- staff was more than helpful and accommodating

robert R.
Grado:

not comfortable with rental process which includes employee taking picture of driver's license with personal cellphone. Employee explained that picture was transferred to U-Haul database, but can it also be retained on personal phone?

Lauren G.
Grado:

El cliente no dejó un comentario.

Laura H.
Grado:

El cliente no dejó un comentario.

Bonnie R.
Grado:

No improvement necessary. We were very pleased with the truck rental.

TIMOTHY B.
Grado:

All went smoothly, no problems at all

Harvey K.
Grado:

El cliente no dejó un comentario.

harrit C.
Grado:

El cliente no dejó un comentario.

Mike W.
Grado:

Get the fuel gauges to work. Went 15 miles of in 5 gal and the needle never moved. Another guy returning his truck was saying the same thing. The people there are great. Could not do enough to make sure you had boxes, moving blankets, a dolly. Second time I have rented In a month first time I thought these people are great , second time felt the same way great service. Great job old town crew.

alaina B.
Grado:

Nothing. The ladies where amazing. The place was spotless. All around great experience!

Gerald S. | Overall Experience |
Grado:

U-haul has always been my first choice, and this area is no exception it is a good location, and I will use them again.

Zelder M. | Overall Experience |
Grado:

Thank you!

Ruthine L. | Overall Experience |
Grado:

Have used U-Haul several times and this is the best well kept facility with the most knowledgeable and professional personnel I have encountered. The facility is clean, well lite and monitored by CCTV

Douglas B. | First Impressions |
Grado:

Customer service person was very good. Pleasant, efficient and knowledgeable. Everything went smoothly. I'm very happy with my choice to rent here. Great location, too!

Dustin P. | Overall Experience |
Grado:

The team at uhaul is great! When things come up, they go the extra mile to make something out of nothing. Thanks for the hard work behind the scenes everyone! Miss my crew & customers! - Ex GM, Dustin

Herschel C. | Overall Experience |
Grado:

Nice facility!!

Nancy P. | First Impressions |
Grado:

Great service

Al S. | First Impressions |
Grado:

Very satisfied with service.

Steve G. | Reservación |
Grado:

Appreciate the friendly service we received on our first visit to your storage facility.

William H. | First Impressions |
Grado:

Service was quick and competent.

John S. | Overall Experience |
Grado:

I am very pleased with the customer service and willingness to provide the best services at this location. I will refer others here and would use this facility again if needed in the future.

Al S. | Reservación |
Grado:

Staff very accomodating and helpful

June S. | Overall Experience |
Grado:

My experience from start to finish with this facility was horrendous... No one ever reached out to me on the many occasions that there were issues. Never using again and letting everyone i know.

Raina G. | Overall Experience |
Grado:

Great service and people

Mark G. | Reservación |
Grado:

Great customer service. Friendly, polite, and professional staff.

David P. | Overall Experience |
Grado:

Dustin Pelkey runs a tight ship.. great crew!

JOAN D. | Overall Experience |
Grado:

They went above & beyond.

Roger L. | Overall Experience |
Grado:

Very happy with my experience. Will be a repeat customer.

Madison O. | Overall Experience |
Grado:

Dustin was great during our time at this UHaul facility. He made sure we always had what we needed and made the moving in and out of our storage unit easy. THANK YOU!

Jim H. | Overall Experience |
Grado:

Although we didn't give them much advance notice, Dustin and staff took good care of our storage needs (including a "loaner" lock and key). Clean, well-maintained facility with great people.

Laura I. | Overall Experience |
Grado:

You need to remove the many, many large spiders outside bldg g door

Anita S. | Overall Experience |
Grado:

The electric gate was left open all the time. I know that you have cameras onsite and someone was at the facility at those times, but the gate should stay closed.

Kelly W. | Overall Experience |
Grado:

Everything was perfect!! Very nice employees and facility. APLUS 😊

jean C. | Overall Experience |
Grado:

The concrete or tar had collasped in the road to my unit and there were pieces of it in the lock.I had to get attendant to unlock it.Many of my boxes had fallen down.Big inconvinence.They need to fix

john c. | Overall Experience |
Grado:

Staff was extremely helpful, courtious, and pleasure to work with.

Jim H. | Reservación |
Grado:

Dustin provided all the necessary options and information and made quick work of helping with my last-minute storage needs. Great place to do business!

Debra K. | Overall Experience |
Grado:

I just needed to get rid of stuff so that's why I closed my storage locker. Will use it again if I need it.

Patrick S. | Overall Experience |
Grado:

Dustin at the facility I rented from was Great.

David P. | Overall Experience |
Grado:

Dustin the manager is a great guy. Jessie was also very helpful.. great personalities.

Jacob S. | Overall Experience |
Grado:

Great experience. No problems at all.

Jennifer S. | Overall Experience |
Grado:

We have been using your facility 3-6 months at a time for the past 3 years to keep my son's school stuff/furniture while he's been attending UMaine and couldn't be more pleased with the service. Thx!

Barbara M. | Overall Experience |
Grado:

Workers were always very helpful and polite.

Monique H. | Overall Experience |
Grado:

Great experience!

june s. | Overall Experience |
Grado:

Let me start by saying, this previous experience was extremely upsetting to me. I do not have enough character space to go into detail on what happened, but I would love for uhaul corp. to reach me.

Robert R. | Overall Experience |
Grado:

The staff and facilities were great!

IMI G. | Overall Experience |
Grado:

Was very pleasantly surprised to find all my stuff in great shape after almost 4 years. Only problem I had was in the first few days: some water found in my unit, it was taken care of immediately,

RANDY W. | Overall Experience |
Grado:

This was so much better before Uhaul took over. Billing sucks!

Amy T. | Overall Experience |
Grado:

No comment

No reviews have been submitted for this location.

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