Eric is sooo nice and patient. I would OLNY use his location here forward 😊
Taiquetta VarnerCustomer Reviews for U-Haul Moving & Storage at Shreveport Airport
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Employees were very helpful and courteous.
tawanna whiteKeep up the outstanding service, I received from this location
PEARLIE HICKSBobby B. was a great help, definitely would’ve been stuck without him, im recommending this location and Bobby to anyone i know looking for help with a u haul.
Tyler RobinsonHe went above and beyond to get me on my way! Even in a downpour he finished making sure everything was done. Yes if needed I would rent from him again.
Hugh RaudabaughThe manager was rude and kept interrupting me and refused to listen to me when on the phone. Had this not been the only location that had what we needed we would have gone somewhere else. We will Never use this location again.
Nathan EleyVery friendly folk there.
W Patrick GreerNothing at this time
LADELL WATKINSVery professional.....
marvis jacksonBobby is awesome and great customer service
missey MooreImprove your app. Spent over half an hour trying to return the equipment because the app could find my location even with location services on.
Sherrill GollaKeep up the good work good n friendly customer service
Phyllis CalahanI was charged a 25.00 cleaning fee and all I moved in the truck was a refrigerator, a washing machine, and a stove. I returned it the way I received it. When I called to get this corrected I received bunch of run around and adventurely I was to it was fix but I never received my money back
Shermiane JacksonGreat customer service both guys did an excellent job
CORTEZ DAVISI changed my mind about the size of the unit I needed, but Mr Booby never got frustrated with me he was very kind
gloria lampkin | First ImpressionsThe pickup was easy and fast. In fact, the right size had not been turned in for our rental, so they gave us the next size up (even though we didn’t need it lol) at no charge to make sure we didn’t have to wait. What a great associate!
MICHAEL EVANSBobby D was extremely helpful from phone call to drop-off. Very professional.
Pierre Ignus SegersNothing the staff was accommodating Friendly Very informative in the renting of the ban
Theresa ColemanBobby b. Did a awesome job, I recommend him to be the head manner. Eric Malone was the worse person, I will never go back if he is there.
Ashley WilliamsAttendant, I think his name was Eric, was super. Very friendly, exceedingly helpful and all around great Customer Service.
Donald HobdyFix the app, it is horrible to work with and not user friendly.
Brittany StrongGreat Service
Larry GibbonsAwesome staff at this location. Super helpful!!!
LATESHIA LAWThe gentleman that assisted me with my trailer rental was knowledgeable, friendly, and helpful. He made my rental experience quick and painless. The equipment was well maintained and served it's purpose. I will definitely be back for all my future moving needs. Thanks
Jerry JenkinsMr. Bobby was an awesome man, that really took care of my needs!! He recognized how stressful things were for me and did everything to ease the stress!!!!!!
maryland RobinsonFound everyone very knowledgeable and professional in every way. This is my reason for repeated use.
Angela Harris MasonThis was the 3rd location we were sent to to pick up equipment from our reservation which was a huge inconvenience that morning and made us late to meet movers, but at least they got us taken care of and the person working (Eric) was amazing, super helpful, and did everything he could to get us on our way after all the delays and frustration that morning. Uhaul needs to fix the reservation system (what's the point in making reservation if they don't even have equipment available for the reservation?) If I had known to just go to a different location first thing, it would have saved 1.5h of stress/driving all over town on the morning of our move.
Jennifer SmithOnly problem I had was tired were low when I left lot but Eric said the guys were supposed to do that and next time it will be ready . Excellent customer service . Will not rent from anywhere but here !
Audrey LinnI would go back to that location again.
Denise WilliamsEvery thing and the service was excellent. The staff member was very helpful and very and polite
SIR'LECIA THOMASThanks to the Staff Eric Bobby And Will
DONALD BRICE | Overall ExperienceI have no remarks but this location is prompt,professional and pleasantly pain free. The people 8 came in contact with were always professional and friendly. I appreciate the opportunity to help assist clearing up the situation of the storage. Keep up the good work and thank you for all you do.
Angela Barnett | Overall ExperienceNothing the service was excellent!
Erica GodfreeMr. Ballard was absolutely excellent today. I'm so grateful for his help! He got me set up quickly and efficiently, and was extremely kind. He made sure I had the right size trailer hitch to safely haul the trailer. And helped me install the new one that I bought today to make sure I was safe, because I didn't have the right size. He was extremely apologetic about the fact that my ball hitch was only 1 7/8, and that I needed a 2 in one for safety. I didn't mind buying one from him, because he was so nice. I hope U-haul recognizes what a great employee they have, because I don't ever want to go anywhere else but to him for my hauling needs. Thank you Bobby! I feel honored to have met you today!
Michelle HaleHire more customers service representatives like Bobby B. He was beyond professional in every way.
Deloris WilliamsYour employee was not friendly or welcoming. He made me feel like we were a bother Tried to explain to him a tail light socket didn't work correctly but he did not want to hear about it I WON'T GO BACK
Allen HuntEric really went over and beyond to help us!
ola ray | First ImpressionsMore parking
Karen SarpyMissing items
Helen farnell | Overall ExperienceBobby was working the check-in and the check out area. He was very knowledgeable and worked hard to make sure the check out process went smoothly. He's great!
logan bannerThis is my go to place the people are wonderful I love all of them they have great customer service etiquette and will always make sure to tell all of my friends and family to go to this location!!! They are my favorite!!
Wanda Ferlito | Online Move InI was very pleased with the service/employees and the cleanliness was top notch.
Cassandra Allen | Overall ExperienceBobby was polite and had great customer service
shineah diarseI was charged for something that I didn’t use no was in my truck but over all it was a great experience.
Chelsea Thomas | First ImpressionsEric Malone was great!!!
Demetri Ford | First ImpressionsBobby was awesome as always!!! Great customer service
Jennifer stephensDonny was top notch!! Works day and night to ensure top quality service.
Keith SloanExcellent service
Annette Tyson | First ImpressionsThe manager went above and beyond expectations when I rented a trailer to take a generator to a friend on oxygen. Even though it was almost closing time and his computer was not acting properly, he managed to get me a trailer. Thank you
thomas coleEverything was great for me
Karen SarpyThe customer service is great. 5 stars across the board.
Jennifer stephensThe customer service at this location has been excellent every time I have visited it. Everyone is always polite, helper and professional.
LARRY ALEXANDERWilderness was great!
JOHN RADFORDVery professional, keep up the good work
A DaviesBobby and Eric were top notch and the return of equipment was flawless!
Charles CouchI had no issue, customer service representative were professional and were able to accommodate my needs successfully. I also have a storage and the guys a this particular local are always mannerable and have very pleasant demeanors. The office is clean and they explain every aspect of the rental, so you can understand.
carmen evetteGreat team
Doris SalterBobby Ballard was absolutely helpful and provided great customer service he check me in quick and very satisfied
BRENETTA STILLSBobby took care of me at all cost. He was very professional about everything. Any question I ask me asked . I will Recommend anybody I know to come there for a u haul . The whole staff is great . Best U haul spot in Shreveport Bossier.
Brandon Jackson | First ImpressionsBobby and Wilbert is doing a great job!! Give them both a raise!!
Billy Rucks | Overall ExperienceVery small driveways. Extremely helpful and accommodating staff
Crystal WidomVery busy place, to much for one attendant
Gail or Derrick BattleAt 76, this was my first experience to rent a U-Haul myself. It was an enjoyable experience. It was so hassle-free, it was surprising! The two young men that helped me, one when I rented and one when I returned were excellent with customer service. U-Haul is blessed to have such good employees. A rare find in today's world. Thank you again for operating such a good company!
Jane CoreI really cannot think of anything
LARRY ALEXANDERWilbert the Manger was great in helping me
Billy Rucks | First ImpressionsEric was most helpful.
Stephanie Holden | First ImpressionsEric was very rude and had a nasty attitude. Meanwhile, the other guy was really sweet and was really helpful!
alyssa belleThe employee was rude and unpleasant
George kezerleeverything was perfect
Barbara KingEric was absolutely fabulous. This is was my second rental he managed. Such a great experience
Dorothy MorrisThe friendliest and most dependable of any truck rental facility I’ve dealt with. Bobby and Eric are great to work with.
Pat TeekellThe staff were very helpful and courteous!!!
Mickey Lathon | Overall ExperienceOverall I had a good experience
Una Cope | Overall ExperienceFriendly and helpful from start to finish. Very good service rendered.
Sandra Semien | Overall ExperienceExcellent staffing, very resourceful.
LATORIA LAYTON | Overall ExperienceLeft the the access card and couldn’t get in.
KAREN CASH | First ImpressionsWhy am I receiving this! Shouldn’t be tied to me at all!
NATALIE Fuller | Overall ExperienceStaff member was helpful and courteous and knowledgeable. Friendly as well.
Brandon Thulen | First ImpressionsEric was very professional, knowledgeable helpful, patience and understanding.
Betty Melvin | Overall ExperienceThe staff was very friendly, professional, helpful and knowledgeable. I appreciate his help and service.
Betty Melvin | First ImpressionsThe guy who helped me was very helpful. He has wonderful customer service and I feel awful that I don’t remember his name but I remember his face. He was amazing and very helpful.
Tiara Moore | First ImpressionsThe only negative was the constant increase in fees the last few months that I used the facility.
ANTHONY WATLEY | Overall ExperienceEric and Bobby are the best!!!
TAMMY DANTIN | Overall ExperienceMove in was fast and easy good customer service experience with the attendant that assisted me.
Una Cope | First ImpressionsN/A
DESTINY OUTREACH | Overall ExperienceVery friendly staff and highly efficient!!
BARRY HENDRIX | First ImpressionsEmployees were very helpful and polite.
GLORIA THOMAS | Overall ExperienceMy unit roof had a leak and so my stuff got wet and some of it had mildew but overall I had no problems
JEANENNE HENDERSON | Overall ExperienceGreat Customer Service
Sharealla Davis | Online Move InGreat
Tina Stucks | First ImpressionsThanks 4 everything especially the dumpster on site. Professional cletk
JANETTE JOHNSON | Overall ExperienceEverything was good and the office clerk was very helpful and took his time and explain everything to me and made sure I was satisfied. Mr. Bobby Ballard was very nice gentleman and helpful. I was very satisfied
Sheila Clark | First ImpressionsI loved the customer service was so welcoming n warm it made me feel great about my moving thanks
Shakeitha Jackson | First ImpressionsThe Staff was Excellent and acted with the Hightest Professionlism!
KATE T WILLIAMS | Overall ExperienceSomeone called rohan signed up with my email. I have not used your facilities.
ROHAN GUNNING | Overall ExperienceEric was fabulous he made the whole process flawless
Edna James | Online Move InLove Uhaul and the customer service is great
SHERI HAYES | Overall ExperienceThe only issue that concerned me was the mold. My mattresses & appliances were over grown with mold. Also want to make a note in file that Paul Whiten my "father' moved the $10,000 worth of furniture to a storage building onto his property. With written terms that I pay no rent & can have it anytime. Thanks
ANNE SWAIN | Overall ExperienceFacility was secure , clean and well maintained . Employees were professional and very helpful .
Deborah Favinger | Overall ExperienceFriendly staff.
QUIANA MCFADDEN | Overall ExperienceStaff was very good and nice and will recommend anyone to this location
Vanesa Ashton | Overall ExperienceEverytime I enter the store the staff was always friendly and helpful as well as kind.
paulette stephens | Overall ExperienceGreat customer service, very helpful and always got the job done, no matter what., I'll not only use them again if needed, but ill also recommend them to someone else.
CAROYN KIRKENDOLL | Overall ExperienceMy Name Is Gloria Lee,My Husband And I Were Very Impressed With Your Employer Mr.Eric Malone, He Went Above And Beyond His Call Of Duty,By Making Sure We Had The Storage Size We Needed, The Things We Were Storing In The 10x15 Was Not Large Enuff So He Told Us To Give Him About 15min And He Would Have A 10x20 Avlable And We Watched Him Clean,Sweep And Blow Out That Building In Record Time,After Learning We Would Be Late Getting The Rental Truck Back To The Location We Rented It From,He Contacted The Company And They Extended The Time For Us,We Would Highly Recmend Uhale To Family And Friends,JJust As Mr.Molone Was A Blessing To Us I’m Sure He Has And Will Continue To Be A Blessing To Others.Please Relay This Meaaage To Mr.Molone. Thank You So Much For Your Time. Sincerely Yours Mr And Mrs Edward And Gloria Lee
EDWARD LEE | First ImpressionsManager was very helpful with the special pricing. Thanks
Craig Andrews | First ImpressionsStaff were outstanding professional and courteous!
byron daniels | First ImpressionsEric was very helpful and very nice.
Janet Pike | Overall ExperienceHad this unit 8 years. I put in a request to vacate the unit for August 26th which is before my next payment date n they claim I put it in for July 26th... how could that be when I made the payment the same day for August. They cleared my unit out. Threw ALL my stuff out after 8 years of paying $103 + a month. I pay my account online every month and all my information was correct. I have updated my phone number over the years n the claim they have old numbers from 8 years ago. I was also told they don't go by the online account for uhaul BUT I see they collect the money from the online uhaul account. I've been waiting for the manager to call me but haven't heard a word from the manager yet... 3 hours ago...
CATHY CARTER | Overall ExperienceMy unit was old and with alot of holes in it and ruin my belongings
Valerie Simpson | Overall ExperienceI have absolutely NO complaints.
maryland jones | First ImpressionsEric and his Assistant Manager are very knowledgeable and always go above and beyond to assist us.
WHITLEY ROQUEMORE | First ImpressionsI need to have access to my unit after 10 pm. because of my work hours
shane garrett | Online Move InErick was extremely helpful
vickie scallion | Overall ExperienceNeed a power back up for gates when power gos out
David Ducas | Online Move InThe people where great, the facility was nice. I did have an issue with the checking of the truck. They where having computer problems and the counter guys was by himself trying to check in three people at the same time. He was very nice and worked as fast as he could, but the computer was going up and down.
Janet Pike | First ImpressionsExcellent customer service!! The Websters always went above and beyond to accommodate their customers. They have a genuine caring attitude of service - rare find in these days. Thank you Don and Nella for 6 yrs of storing our stuff.
FLOYD COOPER | Overall ExperienceIt's a pleasure to do business with the Webster's and we're happy to have them in our community. They are great people and always display professionalism.
Jason Reliford | First ImpressionsThe staff was friendly and cordial. I experienced great customer service each time that I visited the facility. I appreciate the kindness that was shown by the staff.
Enid Thomas | Overall ExperienceMr Don an Mrs Nelda were the best they by far have been the greatest of your staff to work with they were kind friendly helpful informative...... GREAT JOB !!!!
LaQuitha Edwards | First ImpressionsGreat people at this facility !! Worked with us was very friendly and accommodating!!
Robin MOHLER | First ImpressionsDon and his wife are amazing, great service and clean facility
Clark Johnson | Overall ExperienceThe staff was very courteous. He had great customer service skills.
Enid Thomas | First ImpressionsDon Webster is such a sweetie. He and his staff always made sure I was OK. I'll miss y'all!
michele westfall | Overall ExperienceI was treated like FAMILY. It was a great experience.
Warren Williams | Overall ExperienceStaff Was Nice And Friendly!
DESTINY OUTREACH | First ImpressionsVerry frenly man. And helphful.
Mike Pierce | First ImpressionsI will be sending a of my friends and family to this store. The owners are very nice people. Plus, they are very helpful.
ANITA BUFORD | First Impressionsno comment.
FRED WILLIAMS | Overall ExperienceThe experience was great
RACHEL MATHIEU | Overall ExperienceVery helpful!
Melissa Cotton | First ImpressionsUhaul crew and all are doing well as a whole company. My recommendation for any storage etc. will most definitely be U-haul as a 1st choice destination to use. Keep up the good work and thanks.
Donzell Austin | Overall ExperienceYour Manager Shequeria Hill was very courteous, knowledgeable and professional. She was a great help to me.
SYLVIA CALDWELL | Overall ExperienceI forgot their names but the two ladies we’re very helpful, professional, and answered all of my questions 😄
Shaterrica Solton | First ImpressionsThanks for helping me with my move by providing everything I needed.
CASSANDRA HOWARD | Overall ExperienceI had health impairments during my Uhaul storage time and the staff was very helpful. I am thankful for the great customer service and my overall Uhaul experience.
Toni Sweeney | Overall ExperienceThank you all for all the help you gave me.
frenchie watson | Overall ExperienceThank you!
Toni Griffin | Overall ExperienceGood facilities...Great staff!
Linda Henderson | Overall ExperienceI have always used uhaul for my storage needs and will refer friends and family as needed to U-Haul. Everyone was always very helpful
Kimberly Green | Overall ExperienceGood service every time I came thanks
Carlos Cowthorn | Overall ExperienceStaff was friendly, knowledgeable, and very helpful from beginning to end. Great customer service
Shrnatha Edward | First ImpressionsThe staff was very rude and disrespectful. They said they wanted to help me on a move out but broke their verbal agreement. They took a call to a higher U haul representative personal. Out of space
BETTY DIAS | Overall ExperienceManager has a very very nasty attitude. The gate is always broke.
Linda Bailey | Overall ExperienceEverything went well far as customer service. But my gate key never worked so every trip I made to the storage I had to blow my horn or go in for someone to open the gate.
Brandon Campball | First ImpressionsNo comments.
Lee Jackson | Overall ExperienceThe staff was excellent
larhonda jackson | Overall ExperienceHad no problems . Check out and check in was very easy. People at both places were awesome!
Teri Kirk | First Impressionslovely experience
Aretha Glover | Overall ExperienceVery friendly and helpful
Victor Sims | Overall ExperienceThank you all for your kindness as well as patient when I was late paying.God bless you all!
Charlene Calhoun | Overall ExperienceThanks for your kind service.
Phillip Swift | Overall ExperienceGreat service and very friendly people. Thank you.
Michael Warnell | Overall ExperienceMoved out b4 out date n I hope the charges have been removed
Lori Broussard | Overall ExperienceLove it.... Will come again
Amber Pye | Overall ExperienceGreat staff
DAVID BEESON | Overall ExperienceJust rude people that work there
Adrian Payne | Overall ExperienceNasty attitudes
Brandis Richardson | Overall ExperienceThank you very much for doing such a great service to serve the public. We really appreciate it very much.
Connie Smith | Overall Experience