Customer Reviews for U-Haul Moving & Storage at Shreveport Airport

721 reviews

5919 Financial Plaza   Shreveport, LA 71129
(1/2 MI E Of Pines Rd, On Pines rd between all of the Hotels S of I-20)

(318) 687-3601

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(318) 687-3601

5919 Financial Plaza
Shreveport, LA 71129
(1/2 MI E Of Pines Rd, On Pines rd between all of the Hotels S of I-20)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Eric is sooo nice and patient. I would OLNY use his location here forward 😊

Taiquetta Varner 
Rating:
5.0

Customer did not leave a comment.

Demiya Turner  |  Overall Experience 
Rating:
5.0

Employees were very helpful and courteous.

tawanna white 
Rating:
5.0

Keep up the outstanding service, I received from this location

PEARLIE HICKS 
Rating:
5.0

Customer did not leave a comment.

jimmy jones 
Rating:
5.0

Bobby B. was a great help, definitely would’ve been stuck without him, im recommending this location and Bobby to anyone i know looking for help with a u haul.

Tyler Robinson 
Rating:
5.0

He went above and beyond to get me on my way! Even in a downpour he finished making sure everything was done. Yes if needed I would rent from him again.

Hugh Raudabaugh 
Rating:
1.0

The manager was rude and kept interrupting me and refused to listen to me when on the phone. Had this not been the only location that had what we needed we would have gone somewhere else. We will Never use this location again.

Nathan Eley 
Rating:
4.0

Very friendly folk there.

W Patrick Greer 
Rating:
5.0

Nothing at this time

LADELL WATKINS 
Rating:
5.0

Customer did not leave a comment.

Demiya Turner  |  Online Move In 
Rating:
5.0

Very professional.....

marvis jackson 
Rating:
5.0

Customer did not leave a comment.

Barry Johnson 
Rating:
4.0

Customer did not leave a comment.

Greg Cordray 
Rating:
5.0

Customer did not leave a comment.

RANDALL BONE 
Rating:
4.0

Customer did not leave a comment.

Shaun Piernas 
Rating:
4.0

Customer did not leave a comment.

NATASHA KNIGHTEN 
Rating:
5.0

Customer did not leave a comment.

Waynes Morris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica Ashley 
Rating:
5.0

Bobby is awesome and great customer service

missey Moore 
Rating:
4.0

Improve your app. Spent over half an hour trying to return the equipment because the app could find my location even with location services on.

Sherrill Golla 
Rating:
5.0

Customer did not leave a comment.

Tameka King  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lakeisha Taylor   |  Overall Experience 
Rating:
4.0

Keep up the good work good n friendly customer service

Phyllis Calahan 
Rating:
5.0

Customer did not leave a comment.

Timothy Moore 
Rating:
5.0

Customer did not leave a comment.

Danyelle Sykes 
Rating:
4.0

Customer did not leave a comment.

JAMES NELSON 
Rating:
1.0

I was charged a 25.00 cleaning fee and all I moved in the truck was a refrigerator, a washing machine, and a stove. I returned it the way I received it. When I called to get this corrected I received bunch of run around and adventurely I was to it was fix but I never received my money back

Shermiane Jackson 
Rating:
5.0

Great customer service both guys did an excellent job

CORTEZ DAVIS 
Rating:
5.0

Customer did not leave a comment.

Calvin Codrington  |  First Impressions 
Rating:
5.0

I changed my mind about the size of the unit I needed, but Mr Booby never got frustrated with me he was very kind

gloria lampkin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Josa Housley 
Rating:
5.0

The pickup was easy and fast. In fact, the right size had not been turned in for our rental, so they gave us the next size up (even though we didn’t need it lol) at no charge to make sure we didn’t have to wait. What a great associate!

MICHAEL EVANS 
Rating:
5.0

Bobby D was extremely helpful from phone call to drop-off. Very professional.

Pierre Ignus Segers 
Rating:
5.0

Nothing the staff was accommodating Friendly Very informative in the renting of the ban

Theresa Coleman 
Rating:
5.0

Bobby b. Did a awesome job, I recommend him to be the head manner. Eric Malone was the worse person, I will never go back if he is there.

Ashley Williams 
Rating:
5.0

Customer did not leave a comment.

Shardae Taylor 
Rating:
4.0

Customer did not leave a comment.

Camille Green 
Rating:
5.0

Attendant, I think his name was Eric, was super. Very friendly, exceedingly helpful and all around great Customer Service.

Donald Hobdy 
Rating:
5.0

Customer did not leave a comment.

andre Dinkins  |  First Impressions 
Rating:
3.0

Fix the app, it is horrible to work with and not user friendly.

Brittany Strong 
Rating:
4.0

Great Service

Larry Gibbons 
Rating:
4.0

Customer did not leave a comment.

Pat Schwarz 
Rating:
5.0

Customer did not leave a comment.

RASHAWN HEATH  |  Overall Experience 
Rating:
5.0

Awesome staff at this location. Super helpful!!!

LATESHIA LAW 
Rating:
5.0

The gentleman that assisted me with my trailer rental was knowledgeable, friendly, and helpful. He made my rental experience quick and painless. The equipment was well maintained and served it's purpose. I will definitely be back for all my future moving needs. Thanks

Jerry Jenkins 
Rating:
5.0

Mr. Bobby was an awesome man, that really took care of my needs!! He recognized how stressful things were for me and did everything to ease the stress!!!!!!

maryland Robinson 
Rating:
3.0

Customer did not leave a comment.

Amanda Fontenot  |  Overall Experience 
Rating:
5.0

Found everyone very knowledgeable and professional in every way. This is my reason for repeated use.

Angela Harris Mason 
Rating:
5.0

This was the 3rd location we were sent to to pick up equipment from our reservation which was a huge inconvenience that morning and made us late to meet movers, but at least they got us taken care of and the person working (Eric) was amazing, super helpful, and did everything he could to get us on our way after all the delays and frustration that morning. Uhaul needs to fix the reservation system (what's the point in making reservation if they don't even have equipment available for the reservation?) If I had known to just go to a different location first thing, it would have saved 1.5h of stress/driving all over town on the morning of our move.

Jennifer Smith 
Rating:
5.0

Customer did not leave a comment.

GREGORY GEEEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anderson Ruffin 
Rating:
5.0

Customer did not leave a comment.

ANNIE PECK 
Rating:
5.0

Only problem I had was tired were low when I left lot but Eric said the guys were supposed to do that and next time it will be ready . Excellent customer service . Will not rent from anywhere but here !

Audrey Linn 
Rating:
5.0

I would go back to that location again.

Denise Williams 
Rating:
5.0

Customer did not leave a comment.

SIR'LECIA THOMAS  |  First Impressions 
Rating:
5.0

Every thing and the service was excellent. The staff member was very helpful and very and polite

SIR'LECIA THOMAS 
Rating:
5.0

Customer did not leave a comment.

Yolanda Shaw  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon Thulen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tamara Everett  |  First Impressions 
Rating:
5.0

Thanks to the Staff Eric Bobby And Will

DONALD BRICE  |  Overall Experience 
Rating:
5.0

I have no remarks but this location is prompt,professional and pleasantly pain free. The people 8 came in contact with were always professional and friendly. I appreciate the opportunity to help assist clearing up the situation of the storage. Keep up the good work and thank you for all you do.

Angela Barnett  |  Overall Experience 
Rating:
5.0

Nothing the service was excellent!

Erica Godfree 
Rating:
5.0

Customer did not leave a comment.

Christopher Howard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Howard 
Rating:
3.0

Customer did not leave a comment.

Felecia Dixon  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Emmanuel Starks 
Rating:
5.0

Mr. Ballard was absolutely excellent today. I'm so grateful for his help! He got me set up quickly and efficiently, and was extremely kind. He made sure I had the right size trailer hitch to safely haul the trailer. And helped me install the new one that I bought today to make sure I was safe, because I didn't have the right size. He was extremely apologetic about the fact that my ball hitch was only 1 7/8, and that I needed a 2 in one for safety. I didn't mind buying one from him, because he was so nice. I hope U-haul recognizes what a great employee they have, because I don't ever want to go anywhere else but to him for my hauling needs. Thank you Bobby! I feel honored to have met you today!

Michelle Hale 
Rating:
5.0

Customer did not leave a comment.

LATORIA LAYTON 
Rating:
5.0

Hire more customers service representatives like Bobby B. He was beyond professional in every way.

Deloris Williams 
Rating:
5.0

Customer did not leave a comment.

VICTOR SIMS  |  Overall Experience 
Rating:
1.0

Your employee was not friendly or welcoming. He made me feel like we were a bother Tried to explain to him a tail light socket didn't work correctly but he did not want to hear about it I WON'T GO BACK

Allen Hunt 
Rating:
5.0

Customer did not leave a comment.

Shacory Davis 
Rating:
5.0

Eric really went over and beyond to help us!

ola ray  |  First Impressions 
Rating:
5.0

More parking

Karen Sarpy 
Rating:
5.0

Customer did not leave a comment.

Kasheema Wilson 
Rating:
2.0

Missing items

Helen farnell  |  Overall Experience 
Rating:
5.0

Bobby was working the check-in and the check out area. He was very knowledgeable and worked hard to make sure the check out process went smoothly. He's great!

logan banner 
Rating:
5.0

This is my go to place the people are wonderful I love all of them they have great customer service etiquette and will always make sure to tell all of my friends and family to go to this location!!! They are my favorite!!

Wanda Ferlito  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Anner White 
Rating:
5.0

Customer did not leave a comment.

Antonio Andre jr Mason 
Rating:
5.0

Customer did not leave a comment.

Susan Stogsdill 
Rating:
5.0

Customer did not leave a comment.

Brandon Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

freddie duncan 
Rating:
5.0

I was very pleased with the service/employees and the cleanliness was top notch.

Cassandra Allen  |  Overall Experience 
Rating:
5.0

Bobby was polite and had great customer service

shineah diarse 
Rating:
4.0

I was charged for something that I didn’t use no was in my truck but over all it was a great experience.

Chelsea Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaShawn Hanking 
Rating:
5.0

Eric Malone was great!!!

Demetri Ford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolyn Yearling 
Rating:
1.0

Customer did not leave a comment.

Jamie Buchanan 
Rating:
5.0

Bobby was awesome as always!!! Great customer service

Jennifer stephens 
Rating:
5.0

Donny was top notch!! Works day and night to ensure top quality service.

Keith Sloan 
Rating:
5.0

Excellent service

Annette Tyson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sonya Tigue 
Rating:
5.0

Customer did not leave a comment.

Manita Brown Moses 
Rating:
5.0

The manager went above and beyond expectations when I rented a trailer to take a generator to a friend on oxygen. Even though it was almost closing time and his computer was not acting properly, he managed to get me a trailer. Thank you

thomas cole 
Rating:
5.0

Everything was great for me

Karen Sarpy 
Rating:
5.0

The customer service is great. 5 stars across the board.

Jennifer stephens 
Rating:
5.0

Customer did not leave a comment.

Keith Carver 
Rating:
5.0

The customer service at this location has been excellent every time I have visited it. Everyone is always polite, helper and professional.

LARRY ALEXANDER 
Rating:
3.0

Customer did not leave a comment.

patricia wiiliford 
Rating:
5.0

Customer did not leave a comment.

Danna Wood 
Rating:
4.0

Wilderness was great!

JOHN RADFORD 
Rating:
5.0

Very professional, keep up the good work

A Davies 
Rating:
5.0

Bobby and Eric were top notch and the return of equipment was flawless!

Charles Couch 
Rating:
5.0

I had no issue, customer service representative were professional and were able to accommodate my needs successfully. I also have a storage and the guys a this particular local are always mannerable and have very pleasant demeanors. The office is clean and they explain every aspect of the rental, so you can understand.

carmen evette 
Rating:
5.0

Great team

Doris Salter 
Rating:
5.0

Bobby Ballard was absolutely helpful and provided great customer service he check me in quick and very satisfied

BRENETTA STILLS 
Rating:
1.0

Customer did not leave a comment.

DEBBIE WALKER 
Rating:
5.0

Customer did not leave a comment.

Howard Havard jr  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Monica Johnson  |  First Impressions 
Rating:
5.0

Bobby took care of me at all cost. He was very professional about everything. Any question I ask me asked . I will Recommend anybody I know to come there for a u haul . The whole staff is great . Best U haul spot in Shreveport Bossier.

Brandon Jackson  |  First Impressions 
Rating:
5.0

Bobby and Wilbert is doing a great job!! Give them both a raise!!

Billy Rucks  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tim Jacobs 
Rating:
5.0

Customer did not leave a comment.

khalia ragster  |  Overall Experience 
Rating:
5.0

Very small driveways. Extremely helpful and accommodating staff

Crystal Widom 
Rating:
4.0

Customer did not leave a comment.

Cynthia Robertson 
Rating:
5.0

Customer did not leave a comment.

Kimberley Hobbs  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Linda Clark  |  Overall Experience 
Rating:
4.0

Very busy place, to much for one attendant

Gail or Derrick Battle 
Rating:
5.0

At 76, this was my first experience to rent a U-Haul myself. It was an enjoyable experience. It was so hassle-free, it was surprising! The two young men that helped me, one when I rented and one when I returned were excellent with customer service. U-Haul is blessed to have such good employees. A rare find in today's world. Thank you again for operating such a good company!

Jane Core 
Rating:
5.0

I really cannot think of anything

LARRY ALEXANDER 
Rating:
5.0

Customer did not leave a comment.

Chrandra Craig 
Rating:
5.0

Customer did not leave a comment.

Jasmine Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LATOYIA MARSDEN 
Rating:
5.0

Wilbert the Manger was great in helping me

Billy Rucks  |  First Impressions 
Rating:
5.0

Eric was most helpful.

Stephanie Holden  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latoya Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Demarest  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlotte Yearby  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TOCCARA MAIDEN  |  Overall Experience 
Rating:
3.0

Eric was very rude and had a nasty attitude. Meanwhile, the other guy was really sweet and was really helpful!

alyssa belle 
Rating:
3.0

Customer did not leave a comment.

Donna Cortez 
Rating:
5.0

Customer did not leave a comment.

Ola Carter 
Rating:
3.0

The employee was rude and unpleasant

George kezerle 
Rating:
5.0

everything was perfect

Barbara King 
Rating:
5.0

Eric was absolutely fabulous. This is was my second rental he managed. Such a great experience

Dorothy Morris 
Rating:
5.0

Customer did not leave a comment.

Antraniqua Gay 
Rating:
4.0

Customer did not leave a comment.

GARY NOE  |  Overall Experience 
Rating:
5.0

The friendliest and most dependable of any truck rental facility I’ve dealt with. Bobby and Eric are great to work with.

Pat Teekell 
Rating:
5.0

Customer did not leave a comment.

Tori MADDOX L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos Hartwell 
Rating:
5.0

Customer did not leave a comment.

Carlos Hartwell 
Rating:
5.0

The staff were very helpful and courteous!!!

Mickey Lathon  |  Overall Experience 
Rating:
5.0

Overall I had a good experience

Una Cope  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawanna Forte  |  Overall Experience 
Rating:
5.0

Friendly and helpful from start to finish. Very good service rendered.

Sandra Semien  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew York  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Gwendolyn Jones  |  Overall Experience 
Rating:
5.0

Excellent staffing, very resourceful.

LATORIA LAYTON  |  Overall Experience 
Rating:
5.0

Left the the access card and couldn’t get in.

KAREN CASH  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Raven Coffmon  |  Overall Experience 
Rating:
1.0

Why am I receiving this! Shouldn’t be tied to me at all!

NATALIE Fuller  |  Overall Experience 
Rating:
5.0

Staff member was helpful and courteous and knowledgeable. Friendly as well.

Brandon Thulen  |  First Impressions 
Rating:
5.0

Eric was very professional, knowledgeable helpful, patience and understanding.

Betty Melvin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cynthia Griffin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Channel Spears  |  Overall Experience 
Rating:
5.0

The staff was very friendly, professional, helpful and knowledgeable. I appreciate his help and service.

Betty Melvin  |  First Impressions 
Rating:
5.0

The guy who helped me was very helpful. He has wonderful customer service and I feel awful that I don’t remember his name but I remember his face. He was amazing and very helpful.

Tiara Moore  |  First Impressions 
Rating:
5.0

The only negative was the constant increase in fees the last few months that I used the facility.

ANTHONY WATLEY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

shirley lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derrick Hill  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donetta Johnson  |  Overall Experience 
Rating:
5.0

Eric and Bobby are the best!!!

TAMMY DANTIN  |  Overall Experience 
Rating:
5.0

Move in was fast and easy good customer service experience with the attendant that assisted me.

Una Cope  |  First Impressions 
Rating:
3.0

N/A

DESTINY OUTREACH  |  Overall Experience 
Rating:
5.0

Very friendly staff and highly efficient!!

BARRY HENDRIX  |  First Impressions 
Rating:
5.0

Employees were very helpful and polite.

GLORIA THOMAS  |  Overall Experience 
Rating:
3.0

My unit roof had a leak and so my stuff got wet and some of it had mildew but overall I had no problems

JEANENNE HENDERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeremy WATLEY  |  Overall Experience 
Rating:
5.0

Great Customer Service

Sharealla Davis  |  Online Move In 
Rating:
5.0

Great

Tina Stucks  |  First Impressions 
Rating:
5.0

Thanks 4 everything especially the dumpster on site. Professional cletk

JANETTE JOHNSON  |  Overall Experience 
Rating:
5.0

Everything was good and the office clerk was very helpful and took his time and explain everything to me and made sure I was satisfied. Mr. Bobby Ballard was very nice gentleman and helpful. I was very satisfied

Sheila Clark  |  First Impressions 
Rating:
5.0

I loved the customer service was so welcoming n warm it made me feel great about my moving thanks

Shakeitha Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tanesha butler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JQUANDA PATTRASON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Jenkins  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Antavious Willis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shashasomania Perot  |  First Impressions 
Rating:
5.0

The Staff was Excellent and acted with the Hightest Professionlism!

KATE T WILLIAMS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDRIA Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

XQUITE EVENT PLANNING  |  Overall Experience 
Rating:
1.0

Someone called rohan signed up with my email. I have not used your facilities.

ROHAN GUNNING  |  Overall Experience 
Rating:
5.0

Eric was fabulous he made the whole process flawless

Edna James  |  Online Move In 
Rating:
5.0

Love Uhaul and the customer service is great

SHERI HAYES  |  Overall Experience 
Rating:
5.0

The only issue that concerned me was the mold. My mattresses & appliances were over grown with mold. Also want to make a note in file that Paul Whiten my "father' moved the $10,000 worth of furniture to a storage building onto his property. With written terms that I pay no rent & can have it anytime. Thanks

ANNE SWAIN  |  Overall Experience 
Rating:
5.0

Facility was secure , clean and well maintained . Employees were professional and very helpful .

Deborah Favinger  |  Overall Experience 
Rating:
5.0

Friendly staff.

QUIANA MCFADDEN  |  Overall Experience 
Rating:
5.0

Staff was very good and nice and will recommend anyone to this location

Vanesa Ashton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Virginia Cook  |  First Impressions 
Rating:
5.0

Everytime I enter the store the staff was always friendly and helpful as well as kind.

paulette stephens  |  Overall Experience 
Rating:
5.0

Great customer service, very helpful and always got the job done, no matter what., I'll not only use them again if needed, but ill also recommend them to someone else.

CAROYN KIRKENDOLL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig Andrews  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAMELA THOMPSON DUNN  |  First Impressions 
Rating:
5.0

My Name Is Gloria Lee,My Husband And I Were Very Impressed With Your Employer Mr.Eric Malone, He Went Above And Beyond His Call Of Duty,By Making Sure We Had The Storage Size We Needed, The Things We Were Storing In The 10x15 Was Not Large Enuff So He Told Us To Give Him About 15min And He Would Have A 10x20 Avlable And We Watched Him Clean,Sweep And Blow Out That Building In Record Time,After Learning We Would Be Late Getting The Rental Truck Back To The Location We Rented It From,He Contacted The Company And They Extended The Time For Us,We Would Highly Recmend Uhale To Family And Friends,JJust As Mr.Molone Was A Blessing To Us I’m Sure He Has And Will Continue To Be A Blessing To Others.Please Relay This Meaaage To Mr.Molone. Thank You So Much For Your Time. Sincerely Yours Mr And Mrs Edward And Gloria Lee

EDWARD LEE  |  First Impressions 
Rating:
5.0

Manager was very helpful with the special pricing. Thanks

Craig Andrews  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

edward simmons  |  Overall Experience 
Rating:
5.0

Staff were outstanding professional and courteous!

byron daniels  |  First Impressions 
Rating:
5.0

Eric was very helpful and very nice.

Janet Pike  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VASHSON BLACKSTONE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MEGAN RENEE Gramm  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pauleen Watkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRIMAINE KELLY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david rattler  |  Overall Experience 
Rating:
1.0

Had this unit 8 years. I put in a request to vacate the unit for August 26th which is before my next payment date n they claim I put it in for July 26th... how could that be when I made the payment the same day for August. They cleared my unit out. Threw ALL my stuff out after 8 years of paying $103 + a month. I pay my account online every month and all my information was correct. I have updated my phone number over the years n the claim they have old numbers from 8 years ago. I was also told they don't go by the online account for uhaul BUT I see they collect the money from the online uhaul account. I've been waiting for the manager to call me but haven't heard a word from the manager yet... 3 hours ago...

CATHY CARTER  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

GREGORY LYRSE  |  Overall Experience 
Rating:
1.0

My unit was old and with alot of holes in it and ruin my belongings

Valerie Simpson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SHELIA GOODEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaqueita Mosley  |  First Impressions 
Rating:
5.0

I have absolutely NO complaints.

maryland jones  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Everett Jack  |  Overall Experience 
Rating:
5.0

Eric and his Assistant Manager are very knowledgeable and always go above and beyond to assist us.

WHITLEY ROQUEMORE  |  First Impressions 
Rating:
3.0

I need to have access to my unit after 10 pm. because of my work hours

shane garrett  |  Online Move In 
Rating:
5.0

Erick was extremely helpful

vickie scallion  |  Overall Experience 
Rating:
3.0

Need a power back up for gates when power gos out

David Ducas  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Spayne Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felicia Merritt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donetta Johnson  |  First Impressions 
Rating:
5.0

The people where great, the facility was nice. I did have an issue with the checking of the truck. They where having computer problems and the counter guys was by himself trying to check in three people at the same time. He was very nice and worked as fast as he could, but the computer was going up and down.

Janet Pike  |  First Impressions 
Rating:
5.0

Excellent customer service!! The Websters always went above and beyond to accommodate their customers. They have a genuine caring attitude of service - rare find in these days. Thank you Don and Nella for 6 yrs of storing our stuff.

FLOYD COOPER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIVONNA TILMON  |  First Impressions 
Rating:
5.0

It's a pleasure to do business with the Webster's and we're happy to have them in our community. They are great people and always display professionalism.

Jason Reliford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annette Tates  |  First Impressions 
Rating:
5.0

The staff was friendly and cordial. I experienced great customer service each time that I visited the facility. I appreciate the kindness that was shown by the staff.

Enid Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian Swan  |  Overall Experience 
Rating:
5.0

Mr Don an Mrs Nelda were the best they by far have been the greatest of your staff to work with they were kind friendly helpful informative...... GREAT JOB !!!!

LaQuitha Edwards  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamila Jernigan  |  First Impressions 
Rating:
5.0

Great people at this facility !! Worked with us was very friendly and accommodating!!

Robin MOHLER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANITA BUFORD  |  Overall Experience 
Rating:
5.0

Don and his wife are amazing, great service and clean facility

Clark Johnson  |  Overall Experience 
Rating:
5.0

The staff was very courteous. He had great customer service skills.

Enid Thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tatyana Williams  |  Overall Experience 
Rating:
5.0

Don Webster is such a sweetie. He and his staff always made sure I was OK. I'll miss y'all!

michele westfall  |  Overall Experience 
Rating:
5.0

I was treated like FAMILY. It was a great experience.

Warren Williams  |  Overall Experience 
Rating:
5.0

Staff Was Nice And Friendly!

DESTINY OUTREACH  |  First Impressions 
Rating:
5.0

Verry frenly man. And helphful.

Mike Pierce  |  First Impressions 
Rating:
5.0

I will be sending a of my friends and family to this store. The owners are very nice people. Plus, they are very helpful.

ANITA BUFORD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james robertson  |  First Impressions 
Rating:
5.0

no comment.

FRED WILLIAMS  |  Overall Experience 
Rating:
4.0

The experience was great

RACHEL MATHIEU  |  Overall Experience 
Rating:
4.0

Very helpful!

Melissa Cotton  |  First Impressions 
Rating:
5.0

Uhaul crew and all are doing well as a whole company. My recommendation for any storage etc. will most definitely be U-haul as a 1st choice destination to use. Keep up the good work and thanks.

Donzell Austin  |  Overall Experience 
Rating:
5.0

Your Manager Shequeria Hill was very courteous, knowledgeable and professional. She was a great help to me.

SYLVIA CALDWELL  |  Overall Experience 
Rating:
5.0

I forgot their names but the two ladies we’re very helpful, professional, and answered all of my questions 😄

Shaterrica Solton  |  First Impressions 
Rating:
5.0

Thanks for helping me with my move by providing everything I needed.

CASSANDRA HOWARD  |  Overall Experience 
Rating:
5.0

I had health impairments during my Uhaul storage time and the staff was very helpful. I am thankful for the great customer service and my overall Uhaul experience.

Toni Sweeney  |  Overall Experience 
Rating:
5.0

Thank you all for all the help you gave me.

frenchie watson  |  Overall Experience 
Rating:
5.0

Thank you!

Toni Griffin  |  Overall Experience 
Rating:
5.0

Good facilities...Great staff!

Linda Henderson  |  Overall Experience 
Rating:
5.0

I have always used uhaul for my storage needs and will refer friends and family as needed to U-Haul. Everyone was always very helpful

Kimberly Green  |  Overall Experience 
Rating:
5.0

Good service every time I came thanks

Carlos Cowthorn  |  Overall Experience 
Rating:
5.0

Staff was friendly, knowledgeable, and very helpful from beginning to end. Great customer service

Shrnatha Edward  |  First Impressions 
Rating:
1.0

The staff was very rude and disrespectful. They said they wanted to help me on a move out but broke their verbal agreement. They took a call to a higher U haul representative personal. Out of space

BETTY DIAS  |  Overall Experience 
Rating:
1.0

Manager has a very very nasty attitude. The gate is always broke.

Linda Bailey  |  Overall Experience 
Rating:
3.0

Everything went well far as customer service. But my gate key never worked so every trip I made to the storage I had to blow my horn or go in for someone to open the gate.

Brandon Campball  |  First Impressions 
Rating:
5.0

No comments.

Lee Jackson  |  Overall Experience 
Rating:
5.0

The staff was excellent

larhonda jackson  |  Overall Experience 
Rating:
5.0

Had no problems . Check out and check in was very easy. People at both places were awesome!

Teri Kirk  |  First Impressions 
Rating:
5.0

lovely experience

Aretha Glover  |  Overall Experience 
Rating:
5.0

Very friendly and helpful

Victor Sims  |  Overall Experience 
Rating:
5.0

Thank you all for your kindness as well as patient when I was late paying.God bless you all!

Charlene Calhoun  |  Overall Experience 
Rating:
5.0

Thanks for your kind service.

Phillip Swift  |  Overall Experience 
Rating:
5.0

Great service and very friendly people. Thank you.

Michael Warnell  |  Overall Experience 
Rating:
4.0

Moved out b4 out date n I hope the charges have been removed

Lori Broussard  |  Overall Experience 
Rating:
5.0

Love it.... Will come again

Amber Pye  |  Overall Experience 
Rating:
5.0

Great staff

DAVID BEESON  |  Overall Experience 
Rating:
1.0

Just rude people that work there

Adrian Payne  |  Overall Experience 
Rating:
2.0

Nasty attitudes

Brandis Richardson  |  Overall Experience 
Rating:
4.0

Thank you very much for doing such a great service to serve the public. We really appreciate it very much.

Connie Smith  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top