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marie culliver | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Phoenix Airport
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service rep (Serena) was really nice to work with, after that most other items ere frustrating. I booked the facility on-line a number of week ago. Upon arrival I was informed that the unit was not available and their policy was to only hold a unit for 24 hours. It was frustrating and does not make sense that I was never informed the unit I booked was no longer available. I appreciate Serena working with me to come up with a solution. I was able to move my daughter’s items in prior to departing town early the next morning. U-haul needs to look at is rules related to online booking and informing customers if there are any changes. My customer experience was not a good one.
darrell woods | Overall ExperienceEveryone was terrific.
DAVID ANDREW | Overall ExperienceOn the whole, I'm happy with the experiences, however there are a couple issues that can be improved. 1) I'm aware that I must check in and out each time I visit the facility, however the access gate seems to get easily confused as to whether I'm signed in or out. When I left on Sunday, I closed the door, got into my vehicle and started to the exit gate, but remembered I left something in the storage unit. I went back to the door, but it would not sign me in. I went to the access gate and tried my code there, and it did not respond. I went back and forth a couple times and it did not respond - I had to call the office to come open the gate. 2) I am in unit 1010 - the bathroom is out of order there. I assume that will be repaired and made available?
Kevin Whitenack | Online Move InGreat staff and very polite and helpful.
David Bailey | Overall ExperienceThe staff is great and very helpful and friendly
David Bailey | First ImpressionsGreat team!
Genesis Santana | Overall ExperienceThe young woman and man that assisted me were very polite and professional…glad I stumbled upon them by accident….
UNITA KNIGHT | First ImpressionsOver charge me. First time in years
Sharon Yates | Overall ExperienceTerrific
DAVID ANDREW | First ImpressionsLighting was often out. Constant price increases inspired me to look for alternatives.
Alexander Figliolia | Overall ExperienceEveryone we dealt with was very helpful and professional
JIMAL TURNER | Overall ExperienceReally nice customer service
ERIC HEIZELMAN | Overall ExperienceTerrence was so helpful! We needed a larger storage locker than the one we had reserved, and he was able to accommodate us with a larger one.
Jennifer Schmid | First ImpressionsAC was running in summer, but the actual units were very warm, not good airflow
Alexa Pederson | Overall ExperienceVery helpful staff. We just had problems with the administrative side of things - billing. They never charged too much, but it was inconsistent and they could never get our two units on the same cycle or recognized in the account. Very messy. Had to call monthly, at least, to sort something out. So we moved. Sad to go, but thank you for everything.
JAPANESE FRIENDSHIP GARDEN | Overall ExperienceT is a great GM. I appreciate his great customer service.
KALIFE GENTRY | Overall ExperienceGreat customer service!!
Valentina SALLIS | Online Move InThe staff s very respectful n professional about there work .. 👏 👌..
Rachel Hernandez | First ImpressionsThe manager onsite was extremely helpful and professional. He assisted us immediately when we needed help with the unit and checking in issues.
Catherine Hankins | First ImpressionsSuper staff…incredibly friendly and accommodating.. very rare find…keep on going guys and gals…there are only a few left like you! - Michael
Michael Phillips | Overall ExperienceThe worst customer service with people standing around and horrible access for a truck to pull in and have access to unload. Will never use this location again
REBEKAH DEAL | Overall ExperienceIt was a very safe storage option for me. Everyone was kind and considerate.
Paula BRADLEY | Overall ExperienceEveryone I encountered was very polite and helpful! I will only use U-Haul storage going forward for all my storage needs.
KYNIA SIMMONS | Overall ExperienceVery convenient to my needs
Veronica Applewhite | Overall ExperienceSaryna McGee Is such a wonderful people person and made the experience run smoothly and was very helpful/accommodating. Even went out of her way to rectify a misunderstanding Definitely management potential !
JOHN bela | First ImpressionsThe entire staff at this location was extremely polite and just overall pleasant. Sirrus was especially helpful first over the phone then in person especially underscoring the value U-Haul provides as a company. I have another storage in another city and will now be switching that storage to a U-Haul self storage. I would be happy to speak with someone in marketing about another angle for promoting your self storage option. It's the reason I am switching! Many thanks!
KYNIA SIMMONS | First ImpressionsThe only problem I have with them is that they did not take off their lock after I payed my monthly payment... I needed to get my stuff out of the storage that evening... I called them and they would not send anyone out to take off lock..
VERONICA BOURQUE | Overall ExperienceEveryone was well above great with their customer service. I was greeted upon entering and had a fantastic time until the moment I left!! Cuddos to the staff at the 24th Street and McDowell location. You guys and madame, are great!!!! Thanks again for the help and smiles!
HELEN SMITH | First ImpressionsThey were very friendly and helpful when I was getting my storage unit they took me to see it and made sure it was the size that I wanted and everything and I got the $11 insurance
Karl Yackley | First ImpressionsWould have rented it out longer if I had more things needed to be packed away (:
Ariel Mendoza | Overall ExperienceCharlene was the best.
Robert blakesley | First ImpressionsYou have good customer service. Everything is good. The only problem is your expensive. Bring your prices down. You would be greaf!!!!!
VERONICA BOURQUE | First ImpressionsGreat service
LAUREN SARDI | Overall ExperienceCame in to pick up my truck and was given the keys to leave and the truck was parked behind other trucks. Next day came in to load my storage and first, I wasn’t explained correctly about the buildings & the letters not matching the building # - THEN once I got into the building there was still a lock on the unit. From getting my truck to leaving the storage unit i had to walk back inside over 3 times due to issues and not being ready for me.
Rachelle Green | First ImpressionsI will commend your company for holding my storage as long as you did, but my biggest complaint is when I received a message stating I could get my items at no charge, then not giving me any way to access those items. The items in the storage were my deceased brother who died not long after Covid started. I received a message from Erica at 24th st and McDowell office stating I could come get my items at no charge. I was working at the time and did not get the message until after they had closed for the day. I went down on Sunday with the means to get the storage cleaned out and was told the lock on there was unable to be opened. So I had to leave and not get my stuff Sunday. I called immediately when they opened Monday morning as my storage was due to go to auction and was told there was nothing they could do. I felt that this was the worst thing you could do to somebody, make them think they can get their items and not give them anyway to get it. I still have not even been contacted about the personal items that should have not been included in the auction. I expect this from Public Storage, but not U-haul. I will not ever get a storage with your company nor will I ever use your trucks, ever again.
pamela watson | Overall ExperienceI can only praise that location. The friendliness and the professionalism of the guy I've worked with: Josue Jarquin is his name, and the way he conducted business was just outstanding. From the moment I walked in the door to showing me the rental unit and the paperwork. Everything worked flawlessly....Thank you Josue
Michael Phillips | First Impressionsregistration for unit good, but I believe I was charged when the unit should have been at no charge 1st month. I will call to dispute.
LAUREN SARDI | First ImpressionsGreat Customer Service at this location.
Andre Dodson | Overall ExperienceLoved ur services. Tho I hope to never move again!
JUAN CASIAN | Overall ExperienceI never got a receipt after paying. Please send me one by email thanks.
Tim Kish | First ImpressionsVery easy facility to get in and out. Storage was clean. It is a very busy office and the only down side was the long lines. So plan in advance and don't be in too much of a rush. The staff was friendly and helpful.
Eluzabeth Nehl | Overall ExperienceThey are not helpful they take extra money from you
Carriece JOnes | Overall ExperienceI always hated calling Because I was always on hold for long periods of time in some cases over an hour. I'm sure you lose lots of business because it
richard george | Overall ExperienceAll in all there good experience would recommend them to Future customers friends
David McQueen | Overall ExperienceThe person helping me was very friendly and knowledgeable.
Linda Fiore | First ImpressionsThey charge my card because they was not paying attention to me or what was in the system
Carriece JOnes | First ImpressionsThe guys running that facility are excellent! Big recommend!
Jason Johnson | Online Move InThis storage unit was rented for my son who had to move out of his ASU apartment. When he went to check in he was told that he didn't have a reservation. After arguing with the desk person his reservation was found but it was pulling teeth to have him show my son the location of his storage unit. His card and code would not let him have access. The desk help used his card to open the gate and told him to call yesterday to get a new code. He called yesterday, got a new code, drove his car packed with all of his belongings to the storage unit and the CODE did not work. He has to be at work at 8:00am today with a car full of stuff. It is two days from the day we rented the storage unit and can not access it still. I would definitely never use this facility again.
TAMARA MCCLEARY | First ImpressionsI have 1 complaint. This location is way understaffed. The few employees that are working at this location are working way to hard and have no time to answer the phone.
David Fletcher | Overall ExperienceCindy did a wonderful job.
Auriel Moore | First ImpressionsMy couch didn’t fit in the storage area and it has stairs
Kim Golidng | Online Move InThe room that was recommended to me on the website turned out to be laughably insufficient for my needs. I'm still wondering how on earth renting a 10ft truck would equate to me only needing a 6x5x10 sized room.
Jose Ulloa | Overall ExperienceThe staff was great and the Manager was awesome.
David Fletcher | First ImpressionsEverything was great except for the account platform. I set up autopay for all 3 of my lockers day 1 & somehow 1 magically came off of autopay & I was charged an late fee… the same thing happened the following month but in the 2nd month, it was 2 of my lockers that dropped off of autopay causing me to pay 2 late charges. In total, I had to pay 3 late charges due to a faulty system & had to make sure to pay manually every month due my lack of confidence in the system. This was 100% system error, not user error.
Kenrick Jones | Overall ExperienceI had a different storage for a long time. I wasn't comfortable with drug addicts pretty much living in thier units, and always hanging around the outside. This place has great security, & no one asking for change when you try to access your unit. I'm satisfied already 🙂
Robert Ramirez | First ImpressionsHaving a 6ft ceiling is very inconvenient for getting king size mattresses and anything else of a large size in storage. We had to rent a second storage unit at a different facility to put our larger items in. :(
kristin jones | First ImpressionsThank You! Everyone very helpful and pleasant! Will always refer U-Haul to everyone for U-Haul For Moving & Storge🤗👍🏼
GLORIA ASTORGA | Overall ExperienceWe moved from Denver to Phoenix using only your services and if the uboxes get delivered as expected then your company has done an excellent job. We rented a truck and trailers and boxes and movers and only think that wasn’t great was having to drive from Denver to Salina to get the trailer we needed. Thanks to all your employees who helped especially Aaron at the Sky Harbor Phoenix Uhaul center
Robert Chavez | Overall ExperienceRobert and Aaron at Phoenix Airport Uhaul at 24th and McDowell are the best. They are very helpful at getting customers what they need quickly with a great customer service attitude. They are the best - give them a raise. Thanks guys.
Robert Chavez | First ImpressionsEverything was good except for the prices really high.,, todo muy bien excepto por los precios muy muy elevados
Lazaro Sotelo-Montano | Overall ExperienceVery helpful friendly staff!
SHAWNA HARTNETT | Overall ExperienceQuedé muy contenta con todos los servicios siempre me atendieron muy bien Munchas gracias
ARMIDA RODRIGUEZ | Overall ExperienceNatali was very helpful and kind.
EDUARDO DELGADO | First ImpressionsThanks everyone for be to nice and friendly and helpful all the time
Maria Johnson | Overall ExperienceNo comment at this time
Ed McBrayer | First ImpressionsI really liked the gentleman who helped me. He was very nice and I enjoyed his help.
Serena Sosa | First ImpressionsMs Martin was very helpful in assisting me with my storage and relocating efforts
Duane Hill | First ImpressionsThe web site really bad and the 1800 operators never answer the phone waiting on the phone for one hour with no answer. But the people on person really friendly and efficient... thank you
Lazaro Sotelo-Montano | First ImpressionsSaw the Signs
Earnest Howard | First ImpressionsI found the staff to be very professional.
Jason Ferreira | Overall ExperienceAbout half the staff were not wearing masks even when leaving from behind the desk. The storage facility recommended for a 2 bed 2 bath was far too small for what we needed and had to change units. The door on our unit was very hard to close and seemed very flimsy. I would tell people about it but might recommend them to look elsewhere first.
courtney smith | First Impressionsincompetent staff for checking out as well as returning vehicles. Building code swipe didn't work for storage unit; vehicles being returned blocked entry into parking lot as well as to unload into storage. Totally unorganized and no one seemed to care about your issues. Worst U-Haul place I've ever been!!
David Kupfer | First ImpressionsAny experience has been great with Uhaul I have needed Uhaul for different thing's in my adult life.
Steven Wright | Overall ExperienceThere was no one available to help when I got there, had to wait 30 minutes for assistance. The storage unit the call center reserved was way too small even though I gave them info on what I needed. The facility was not very clean, units seem extremely old.
Melissa Robeson | First ImpressionsGreat employees!
clover smith | Overall ExperienceThe manager and owner were so sweet and very helpful
ALICIA RODRIGUEZ | First ImpressionsFast and friendly service
John Bergerson | First ImpressionsMy belongings were there over a year and all went well. Everyone was helpful and friendly. Thank you for your service.
Francine McGeary | Overall ExperienceRobert was above & beyond helpful,,I had a challenging move and towed my car for the first time and he was friendly and explained everything in detail. That is why I always choose 24 st & McDowell
KATHLEEN HENRY | Overall ExperienceKeep up the great work.
NOAH DAVIS | First ImpressionsWonderful storage rental experience.
LESLIE COOPER | Overall ExperienceAaron was very helpful, positive and professional.
Paul Ramirez | First ImpressionsStaff is very helpful and friendly.
Rosa Seanez | Overall ExperienceThere were a few times that a few employees were standing around when I was waiting for assistance. I did appreciate that one of the employees offered the special for the storage unit i’m using.
Edward Redondo | First ImpressionsPoor access to rear storage area. To many vehicles in the way blocking access area for loading and unloading. 6 foot ceilings on ground floor. No elevator to 2nd floor.
dean warner | Overall ExperienceThe main gate malfunctioned often.
Raul Gonzalez | Overall ExperienceEverything was good except they gave me the wrong information about the gas so when I had got to az uhal had to take out 95 dollars for the gas.
Letishia Owens | First ImpressionsNo comment
Meleese Hilliker | First ImpressionsThe facility is easily accessible and ample area to move trucks and trailers. The staff seemed very unhappy and unwilling to help. That's enough for me not to come back if I can help it.
Mariur Sokau | Overall ExperienceEmployees at this facility are very friendly and helpful. Their service is beyond excellent. I will definitely use this facility again for storage and rental needs.
Carmen I Nieves | Overall ExperienceWas given a damaged truck with no prior truck inspection before i took it off of the lot. Upon returning the damage was recognized and there was no file of the damage existing until I returned the tru
Jack Griffin | Overall ExperienceCustomer service is non-existent in this location. The only person that was helpful was the tall lady that checked me in. Everyone else seemed mad to be there and took their time to do anything.
Mariur Sokau | First ImpressionsVery helpful staff even in the heat
Moeses Sauceda | First ImpressionsThe customer service I experienced was great! The only thing that wasn't on par was the process for returning my rental truck. The online checkout didn't work properly and wasn't very user friendly.
Simon Lloyd | First ImpressionsThe general manager I believe his name Chris was so helpful and walked to the storage unit explaining how to access the gate along with lending me a tool so I Disassemble some furniture so thankful
Alycia Marthe | First ImpressionsUnfriendly truck return-promised one rate for rented unit and upon arrival, the rate was higher. Need to call corporate; waiting for Alex Smith, mgr, to respond to my email. Code was not given to me.
ANGELA ALEXANDER | First ImpressionsSuper helpful, easy and quick to set up, was exactly what I needed at the time and would use again.
DALE ROBERT SMITH JR | Overall ExperienceMuy buena
Jose Balderama | Overall ExperienceAll good. .fast and friendly....smooth
Lonnie Corcoran | Overall ExperienceGreat employees exceptionally good experience all together at this particular location.
Jack Griffin | First ImpressionsGood, timely service. Met the needs. Clear explanation of services. Thank you!
Daniel Nunez | First ImpressionsThe manager was extremely nice,funny and very respectful. In fact the whole team of employees were very professional and helpful throughout the whole process.. thank you all !! Teresa Echols
teresa echols | Overall ExperienceGreat customer service ! Very nice people and really a lot of help ..
teresa echols | First ImpressionsThe staff was very helpful and knowledgeable.
Marvin Hypolite | Overall ExperienceGood service. I have no complaints.
JAMAR THOMPSON | Overall ExperienceThis U haul location has given me problems multiple times its almost like they don't want to provide services.
David Hutchinson | Overall ExperienceGreat customer service with the most helpful and understanding employees. I would absolutely recommend any of my friends or family members to get services from this Uhaul! Prices are reasonable as wel
Cheyenne Madden | ReservationEveryone was courteous, helpful and made the process painless.
ron capon | ReservationThe staff is great if the manager, Alex Smith, isn’t included. Alex is a pompous, arrogant, uninterested, say whatever it takes to get you out of his face kind of person. Card access broken 1/2 time 2
joel marble | Overall ExperienceLovely place especially Aaron, but way too expensive . U-Haul had me pay a month in advance and when I retrieved my furniture , no credit for days unused. That’s not a good policy .
cindy hirsch | Overall ExperienceThe staff was really friendly and helpful they walked us through to look at the different stores they had they were very nice
javier diaz | Overall ExperienceThe personnel at this facility is always helpful and accommodating. I appreciate the help and excellent service! Kudos to Rosa, Robert and the Assistant Mgr. You guys are the best!!
Pamela Harshman | Overall ExperienceThe general manager Alex was very unprofessional, dishonest, and smart mouth. I was being over charged for the truck and the store tried to charge me for the storage even though I closed the account.
SHERRI HAMP | Overall ExperienceShawn was a pleasure to work with and very accommodating and informative.
Karla Freeman | ReservationSent my moving help all over the valley, claiming my box was not at this facility when in actuality it was. Causing a four hour delay in my scheduled move
Chelsea Kempton | Overall ExperienceHelpful staff
KEVIN BERRY | Overall ExperienceThe General Manager there is awesome also helped me with a storage units seems like he needs more help tho they where super busy and I could tell another person on the front counter would of helpedout
jason neel | Overall ExperienceI made these reservation in March! . I called yesterday to change the drop off location there was all this confusion being transferred back and forth very frustrating
Geniece Gary Adams | ReservationGood service
frederick wright | Overall ExperienceFriendly staff
Freddie Redondo | Overall Experienceyour staff stole my storage unit from me 2 weeks early
David Hutchinson | Overall ExperienceThank you
wanda smith | Overall ExperienceI had a good experience with this location.
Kevin Chittenden | Overall ExperienceThank you U-Haul
James Turrubiartes | Overall ExperienceThe service was great.
John Houston | Overall Experience