Customer Reviews for U-Haul Moving & Storage at Parsons Ave

4,548 reviews

1211 Parsons Ave   Columbus, OH 43206
(S Of Thurman Av)

(614) 478-6623

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(614) 478-6623

1211 Parsons Ave
Columbus, OH 43206
(S Of Thurman Av)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I accidentally dropped my house keys in the after hours key drop and the staff there was incredible with returning them to me. Excellent customer service!!!!

john jarrell 
Rating:
4.0

Overall a very good experience, truck was ready on time and operated well. Fuel report was inaccurate, truck had less than 1/4 tank at pick up. Employee checking me in at drop off sat in the cab with a lit cigarette while doing his checks.

Adam Humphrey 
Rating:
5.0

Ron and especially Chuck were awesome! Young man who helped me park the trailer was great also!

Brad Basil 
Rating:
1.0

They were rude about replacing my key card and half the time denied me access through the main doors.

Jonah Kigge  |  Overall Experience 
Rating:
4.0

Make sure that the engine light doesn’t come on and make sure that the gas is at a 1/4 tank it cost me more than $30 to get it to a 1/4 tank

ricky cornett 
Rating:
5.0

Customer did not leave a comment.

Mark Weilbacher 
Rating:
3.0

Customer service seemed gruff and unwelcoming. The truck worked for the purpose but rattled around and felt like it would fall apart at any moment.

Jessica Christine 
Rating:
2.0

They told me the fuel was low, and it had more than when I pi ked it up. The man accepted a 20 dollar bill to make it go away

Richard Hilderbrand 
Rating:
5.0

Customer did not leave a comment.

Paul Horn 
Rating:
5.0

Customer did not leave a comment.

Kyle Gillihan 
Rating:
3.0

Customer did not leave a comment.

REBECCA WILSON 
Rating:
4.0

The only issue was the check in was backed up. The lot isn’t big enough to check in more than 2 trucks at a time. I sat out on a busy street with hazards on for over 10 mins but other than that it was good

Steven Lee 
Rating:
5.0

The Customer service was awesome and everything was great..

Melissa LAUDERDALE 
Rating:
5.0

The guys were very friendly and helpful.

Karisa Reid 
Rating:
5.0

Customer did not leave a comment.

James Hampton 
Rating:
5.0

Nothing excellant Custermer service that’s why I return often

Shelia Breckenridge 
Rating:
5.0

Customer did not leave a comment.

Robert Pigat 
Rating:
5.0

The guys were great and so helpful! I'll be using this location again in a few weeks.

Kelly Nuckles 
Rating:
4.0

Make sure you don’t have a engine light on

ricky cornett 
Rating:
5.0

Customer did not leave a comment.

Gerald Padlo 
Rating:
3.0

This is not specific to this location, but the vehicle that I rented smelled like smoke, felt sticky, and had a check engine light. I've rented several times from Uhaul and the vehicles have not been well maintained.

Megan Holter 
Rating:
4.0

Inside of the uhaul truck smelled cigarettes and cigars. I had to drive with my window down.

Adrian Mayo 
Rating:
5.0

Very friendly

Jamie Bigelow 
Rating:
5.0

Staff was extremely friendly. Easy pickup and return.

Sierra Hood 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Norris 
Rating:
5.0

Truck was great but the inside had food left in it from the previous person. Overall great experience though!

Amy Stiak 
Rating:
5.0

Everyone I dealt with was polite, efficient and helpful. My day had not been the best, and the men at U-Haul were a bright spot in it! Thank you everyone!

Cecily Perry 
Rating:
4.0

Customer did not leave a comment.

Derek Hobson 
Rating:
5.0

The personnel at this location were very helpful. in fact, I got the impression that my pick-up experience would have been better if I had simply done it at the counter. Instead I tried out the 24/7 app pickup on my phone and the whole process got drug out due to signal issues and needing to retake photos again and again until i finally went inside, talked to the staff and got onto the free wi-fi.

Ian Andersen 
Rating:
5.0

Customer did not leave a comment.

keri burnett 
Rating:
5.0

Customer did not leave a comment.

Derrick Allen 
Rating:
5.0

Customer did not leave a comment.

David Gill 
Rating:
4.0

Customer did not leave a comment.

jUWAN eSCOLANTE  |  First Impressions 
Rating:
4.0

The guys were very nice and handled our transaction speedily.

Patti Bussinger 
Rating:
5.0

Customer did not leave a comment.

jose vazquez 
Rating:
3.0

Making sure customer is giving receipt upon completion of truck being inspected by personnel.

LaRonia Jones 
Rating:
3.0

Customer did not leave a comment.

Ameika Roach 
Rating:
1.0

Customer did not leave a comment.

Ryan Smith 
Rating:
5.0

Customer did not leave a comment.

Sergei Itomlenskis 
Rating:
1.0

i would check this u-haul for bed bugs. i have found 4 on the things i had in this u-haul. my new apartment was well inspected and passed inspection before move in.

deanah fields 
Rating:
5.0

Check the trucks better. The actual running, steering, etc. This last truck sounded like a playing card clipped to a bike to flap on the spokes. And the was some play in the steering.

Valerie Beekman 
Rating:
5.0

Customer did not leave a comment.

victor cutler 
Rating:
4.0

Customer did not leave a comment.

Adam Rosebrock 
Rating:
5.0

Staff customer service is EXCELLENT

Kim Hairston 
Rating:
4.0

Thoroughly train the employees of new services that is being provided. Also, if things changed with the use of payment please provided that information online before pickup date.

jannifer dukes 
Rating:
5.0

Customer did not leave a comment.

Amanda Boyle 
Rating:
5.0

Everyone was very friendly and helpful.

Jennifer Jaynes 
Rating:
4.0

Good job - Thank You

vctoria Vilailack 
Rating:
5.0

Customer did not leave a comment.

De Monte Lindsey 
Rating:
3.0

Customer did not leave a comment.

Rene Escobar Jr 
Rating:
5.0

Customer did not leave a comment.

Diane Mosher 
Rating:
4.0

Customer did not leave a comment.

Logan Gormley 
Rating:
5.0

We were treated and shown units by a friendly woman who walked us to the units and showed us the size. The gentlemen at the counter was efficient and quick. It’s nice to walk into a facility and receive good customer service.

Michelle Madosky  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kandise Hines  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lamont smith 
Rating:
5.0

Customer did not leave a comment.

Elmer Sutters 
Rating:
5.0

Secure parking & more of it would be nice

Stephan Boggs 
Rating:
5.0

Customer did not leave a comment.

Rodney Robinson 
Rating:
5.0

Customer did not leave a comment.

Devin Hayes 
Rating:
5.0

Customer did not leave a comment.

Stephan Boggs 
Rating:
5.0

The employees at this location are super!! Efficient, friendly, and accurate.

George Mazzaro 
Rating:
4.0

Customer did not leave a comment.

Michael Batts 
Rating:
5.0

Customer did not leave a comment.

Lawrence Pryor 
Rating:
2.0

No excuse to send a truck out with a dead battery

Mark Johnston 
Rating:
5.0

Excellent service

Darsy Amaya 
Rating:
4.0

Customer did not leave a comment.

Chameka Yancey 
Rating:
5.0

Customer did not leave a comment.

rea jackson 
Rating:
5.0

Customer did not leave a comment.

SERGEY PARFENOV 
Rating:
5.0

Customer did not leave a comment.

Caleb Yacso 
Rating:
5.0

Everything was excellent. The vehicle was ready for rental and full of gas. Upon return I was met outside by a smiling employee and cleared to leave without any problems. Great personality by all employees.

william alverson 
Rating:
5.0

Well run place of business. Polite, helpful, clean. When I told the gentleman I would be back to pick up a truck, needed to find a restroom for a child…he told me they had one. It was clean too! I really appreciated all the help!

david Bellomy 
Rating:
5.0

Friendly, courteous and knowledgeable staff. Will definitely use them in the future!

James McGuire 
Rating:
5.0

Customer did not leave a comment.

William Freeman 
Rating:
5.0

Customer did not leave a comment.

LaShondra Hickman  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

DESTINY RANDALL 
Rating:
5.0

friendly felt like friendly

james taylor 
Rating:
5.0

Customer did not leave a comment.

Shelley Powell 
Rating:
5.0

Customer service was amazing

MISTY DOTSON 
Rating:
5.0

Customer did not leave a comment.

Tanika Moorer 
Rating:
4.0

Very nice Dodge Ram

Todd Altizer 
Rating:
5.0

Customer did not leave a comment.

Timothy Pullins 
Rating:
5.0

Customer did not leave a comment.

Tyelar Garee 
Rating:
5.0

I have worked with several U-Haul locations around Columbus. The Parsons Ave. location continues to be my favorite.

EDWARD MINER 
Rating:
5.0

Customer did not leave a comment.

Stacy Asbury 
Rating:
4.0

We rented a car hauler. The ratcheting mechanisms attached to the front of the trailer were rusted and very hard to operate.

JOHN KUCZWARA 
Rating:
5.0

Customer did not leave a comment.

Kimberly Dean 
Rating:
5.0

Customer did not leave a comment.

Christy Pettigrew 
Rating:
5.0

Customer did not leave a comment.

RICHARD MAKOWSKI 
Rating:
5.0

The store on Parsons is a great one: friendly staff, very knowledgeable (and willing to share their knowledge) and lots of meaningful experience. I really can’t the Parsons store a higher rating.

Robert Fuhrmann 
Rating:
5.0

I’m sure you’ll think of something

Josh Coe 
Rating:
5.0

Location was fast and courteous

Lawrence Harms 
Rating:
3.0

Customer did not leave a comment.

Kyle Burgett 
Rating:
5.0

The guys working there are wonderful. It was super busy and they did everything in their power to move the line with great customer service.

Misty Linn 
Rating:
5.0

Excellent experience!

Nate Thompson 
Rating:
5.0

Customer did not leave a comment.

FRANK AKOSAH 
Rating:
5.0

Customer did not leave a comment.

AARON RICE 
Rating:
4.0

Customer did not leave a comment.

Sam Herschler 
Rating:
5.0

I like it when the lot worker said to me::welcome home ".

JOHN Smitherman 
Rating:
5.0

Customer did not leave a comment.

John Dunlap 
Rating:
5.0

Customer did not leave a comment.

Matthew Field 
Rating:
5.0

Customer did not leave a comment.

Beth Muffler 
Rating:
5.0

Customer did not leave a comment.

David Smith 
Rating:
5.0

Customer did not leave a comment.

Ian Stevens 
Rating:
5.0

Passenger side mirror was not positioned correctly and could not be moved (by customer or emplyee), which made driving on multi-lane roads or backing up pretty challenging. This should not happen--but otherwise it was a very smooth experience. We've used this location before, and always recommend it.

Robert Caswell 
Rating:
5.0

Customer did not leave a comment.

james harling 
Rating:
5.0

You have an amazing Staff at parsons. Every time I went they were kind, helpful and went out of their way to help me. I totally appreciate their kindness and hard work. It shows great leadership on the team!

Teryn Wolfe  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHERETTA REESE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

whyane hess  |  Overall Experience 
Rating:
5.0

For the storage unit but with truck rental my experience was horrible

bryan weir  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Trevor Eickemeyer  |  Overall Experience 
Rating:
5.0

Too pricey for the smallest storage unit

Gerald Broady  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hans Oskam  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

reginald hamilton  |  First Impressions 
Rating:
3.0

The staff was helpful and the facility was clean, but the location was difficult. Due to the size of the parking lot, it was not very convenient to maneuver a 20' truck around to back up to the lone load/unload area. Plus, employees had taken many of the available parking spots, including both of the ones near to load/unload (and including one that was marked handicapped, but the employee's car did not have a placard or license plate), so I had to walk across the lot in the pouring rain to move boxes that were not going into storage from the truck to my car.

Alekzandria Peugh  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesse Jackson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

dennis mccoy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ikemma Campbell  |  Overall Experience 
Rating:
5.0

The staff there is very helpful

Susan Grey-Sterns  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

eric milner  |  Overall Experience 
Rating:
4.0

Thank you to Pete Barnes' team. everyone helped me out with my storage and moving questions. very friendly staff. Javier

Javier Espinoza  |  Overall Experience 
Rating:
5.0

very friendly staff, Parson's location has a great team. if one didn't know the answer to a question, then the rest of the team was ready to help. moving can be stressful to some but when you come across a team like Parson's it eases things a bit. thank you!

Javier Espinoza  |  First Impressions 
Rating:
3.0

I've had my storage unit with U-Haul Parsons location for over four years. This location had a habit of closing the front entrance of the storage early (i.e. 5 to 10 minutes early). And not everyone gets off work in time to make it to your location by 6:45pm on a weekday. The last experience I had at your location was with Luis Olivo, who locked the front entrance of the storage early, and demanded that I go around and use the side entrance of the storage, even though I arrived five minutes before 7:00pm. Well, the side entrance door has never opened with my card. And Luis' unwillingness to accommodate me by opening the front entrance was the last straw for me. For four years, I paid full price for a storage that I had restricted access to. And your assistant manager didn't even take care to offer good customer service. 👎🏽

MELODY CASTILE  |  Overall Experience 
Rating:
5.0

Great costumer service.

Geoff Collins  |  Overall Experience 
Rating:
5.0

Having visited the facility several times and renting moving trucks a few times, I can say I always appreciated the promptness and friendliness of the staff. I don’t know their names, but in particular and older gentleman (owner perhaps), and a younger lady. Good vibes from them both.

Noah J Heckmann Jr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hans Oskam  |  Online Move In 
Rating:
5.0

Safe, clean, friendly and comfortable place that will serve as my "Attic" forever. Pete is my hero and his staff Outstanding! No complaints at all with move in and less than a half mile from my home!!! Thank you Pete abd Staff!!

CYNTHIA FRENCH  |  First Impressions 
Rating:
5.0

I am a long time and frequent customer of the uhaul on parsons in Columbus Ohio. Pete and his co-workers always go above and beyond to help my family whenever we are in need of assistance with our unit or needing to rent equipment. I appreciate them all and look forward to coming back in the future to accommodate our moving and storage needs. Thanks so much to Pete and the Parsons uhaul family!!

Royalle Munnerlyn  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TONDREA Betton  |  Overall Experience 
Rating:
3.0

The men Working were not very pleasant the football games seemed much more important than greeting or even responding when we said thank you have a good day

Kellie Richards  |  Online Move In 
Rating:
5.0

Staff was great. Very happy that I chose that location.

Jaye Luckett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karina Nelson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sam Allen  |  Overall Experience 
Rating:
3.0

The unit I rent for $139 was a little small, but we got all of my daughters things in there. It was a little disturbing to see mouse traps in the unit, but overall, I was satisfied.

FELICIA BROWN  |  Overall Experience 
Rating:
5.0

I was always treated with respect the location was always clean

SANDRA CAREY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David Lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SIR CHARLES STEWART  |  Overall Experience 
Rating:
5.0

Pete and staff were excellent!

Benjamin Moore  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

althea spinner  |  Overall Experience 
Rating:
5.0

Great staff, good people

Jerome jenkins  |  Overall Experience 
Rating:
1.0

IT HAD ROACHES SO NASTY!! WILL NEVER USE UHAUAL AGAIN

Cameron Mcclure  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gloria robinson  |  Overall Experience 
Rating:
5.0

I have no problem with the company on the 7th of June 2020. I had paid the storage this month on the 1st of June so I was only there for 7 days so I would like to know will I reverse some of my money back on my card since I wasn't there for the whole month so someone call me back and let me know if I get some of my money back on my credit card. Thank you, Jerrie Walker

Jerrie Walker  |  Overall Experience 
Rating:
3.0

The unit apparently had mice because, when I moved out, there mouse droppings on my reclining chair and a mouse trap box in the unit.

Robert Houck  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

travis hilton  |  Overall Experience 
Rating:
5.0

Just I really like the place

Kelly whitted  |  Overall Experience 
Rating:
5.0

The staff went above and beyond to make sure i was very secure and also made sure that i had any assistance i needed when i needed it. I thank them very much for their awareness and helpfulness.

April Munn  |  Overall Experience 
Rating:
4.0

Really helpful

Kelly whitted  |  First Impressions 
Rating:
4.0

They were so helpful and respectful to my moving situation got me in and got me out. They also gave me a discount on my storage unit. The 2 guys working that day was amazing. Thank you two.

Jami Puryear  |  First Impressions 
Rating:
5.0

Customer service very friendly the storage unit was very clean I will most definitely will rent from U-Haul again also appreciate the fact that there was no infestation.

PRISCILLA ROGERS  |  Overall Experience 
Rating:
5.0

All of the employees were very friendly and helpful.

kimberly smith  |  Overall Experience 
Rating:
5.0

Fantastic service and a very helpful and friendly staff. Storage units were clean as was facility. Would definitely recommend

GARREN DENISON  |  First Impressions 
Rating:
5.0

The U-Haul truck and storage rental facility was very well run! A nice friendly staff and a clean convenient place to temporarily store household items. We are very well satisfied with the experience!

dean parham  |  Overall Experience 
Rating:
5.0

They was really helpful and nice

catrina jones  |  Overall Experience 
Rating:
5.0

Facility was great but had to jump truck twice

Jacquelyn Gray  |  Reservation 
Rating:
5.0

its prefect to keep my stuff things unitl i get my own apartmetn

Timothy Sweeney  |  Reservation 
Rating:
4.0

Recommend extended hrs at least to 10pm

DANA ROGERS  |  Overall Experience 
Rating:
1.0

Mice and rats ruined all of the items we had in storage!! The store manager was very nice and deserves a raise to work at that nasty place! They also said too bad on your loss!! Never use their storag

robbie russell  |  Overall Experience 
No reviews have been submitted for this location.

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