Customer Reviews for U-Haul Moving & Storage at N Watkins

1,877 reviews

2722 N Watkins   Memphis, TN 38127
(N Of I-240)

(901) 353-2051

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(901) 353-2051

2722 N Watkins
Memphis, TN 38127
(N Of I-240)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

The worse location ever ! Very disappointed… on top of that trucks are missed up very bad .. The black male with that ( large bump ) on the back of his head customer service is so fucked up!

Jeremy Hill 
Rating:
5.0

The service was excellent!

Marlon Eddington 
Rating:
5.0

Nothing to me.it was great

Rosie Stewart 
Rating:
5.0

Customer did not leave a comment.

Harold Moore 
Rating:
5.0

Customer did not leave a comment.

DONNA PERKINS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert skinnell 
Rating:
5.0

Customer did not leave a comment.

Tamara Garrett 
Rating:
2.0

The tire came off the Uhaul I rented at this location while driving. They need to maintenance their trucks better.

Adrianna Bolden 
Rating:
5.0

Customer did not leave a comment.

Edward Hall 
Rating:
5.0

Everything was perfect... I was in and out!! Staff was amazing!!

LaShunda Ratliff 
Rating:
5.0

Great and friendly service from the staff I’ll definitely return for future Hauls😀👍

Juan Pacheco 
Rating:
5.0

Excellent customer service

Shontoria Smith 
Rating:
5.0

Customer did not leave a comment.

Dominique Barnett 
Rating:
3.0

Customer did not leave a comment.

Jason Gotay 
Rating:
5.0

Customer did not leave a comment.

NICOLE JOHNSON 
Rating:
5.0

Customer did not leave a comment.

john hudson 
Rating:
5.0

Customer did not leave a comment.

CHAUNAWANA Wallace 
Rating:
4.0

Just continue an expedient process and the crew was on point!

Larry Mason Sr 
Rating:
4.0

Customer did not leave a comment.

Marlon Stewart 
Rating:
5.0

Customer did not leave a comment.

Curby Faulkner 
Rating:
4.0

Customer did not leave a comment.

Carl Barton 
Rating:
5.0

N/A Everything was great

Justin Banks 
Rating:
5.0

Customer did not leave a comment.

Larry Jackson 
Rating:
3.0

Customer did not leave a comment.

Minelous Young 
Rating:
4.0

Customer did not leave a comment.

Vikki Moore 
Rating:
5.0

I had to sweep the unit out

JERALINE SMITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSHUA CONLEY 
Rating:
5.0

The young man who took care of us was very nice, funny, sweet, helpful and knowledgeable of the store, and everything about the store. He really helped us.

Shamaria Darden 
Rating:
5.0

Customer did not leave a comment.

Kevin Pollion 
Rating:
5.0

Just want to say the two people that was there the day I pick up the truck. Have excellent customer service.

Dennis Fisher 
Rating:
4.0

Customer did not leave a comment.

Jakata James 
Rating:
5.0

Customer did not leave a comment.

Florence Jennings 
Rating:
5.0

Get the truck serviced it's a oil leak or lights on on dash still drives good and got the job done thanks for allowing me to be a customer.

Najee Culbreath 
Rating:
5.0

Customer did not leave a comment.

Denise TAYLOR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keviena Coleman-Mason 
Rating:
3.0

I can’t even say, the service & business was a 10/10

Michael Oliver 
Rating:
3.0

We were to rent from Summer Ave. the only location we had to pick the trailer up was from N. Watkins.( a very bad area of town)

Tom Taylor 
Rating:
2.0

Fix key slot for van key fobs too small. Took an hour to get someone to tell me what to do with that key. 16 degree weather waiting for someone to resolve the problem an hour later. Totally not satisfied this time!

Arthur Miller 
Rating:
4.0

Customer did not leave a comment.

Daryl Brown 
Rating:
5.0

Latoya got me in & out quick. There was no hassle and no long wait time. I was very satisfied with the customer service.

Tamara Banks 
Rating:
5.0

Customer did not leave a comment.

Aminah Wright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY HOBSON 
Rating:
3.0

Customer did not leave a comment.

SHONTELL MORRIS 
Rating:
5.0

Nothing! Staff was completely charming and professional. Felt very well taken care of.

Lisa Wells 
Rating:
4.0

Customer did not leave a comment.

Lela Evans 
Rating:
5.0

Customer did not leave a comment.

Keionna Edwards 
Rating:
1.0

The store experience was awful, I had to go online to extend my rental time but when I arrived on Friday at 3pm it was not noted and the store rep lied on me and I was double charged. What can I do, I would like a insurance refund because I did not ask for insurance at all!!! Please help me. Sincerely, Karen Shinault-Shine 901-505-9225 kjs681shine@yahoo.com

james shine 
Rating:
5.0

Very good

alvin bryant 
Rating:
5.0

Customer did not leave a comment.

charla Johnson 
Rating:
5.0

Customer did not leave a comment.

robin wells 
Rating:
5.0

Customer did not leave a comment.

RONNIE GANT 
Rating:
4.0

Customer did not leave a comment.

Sylvia Childes 
Rating:
5.0

Customer did not leave a comment.

LASHUNDA BUCK 
Rating:
5.0

Whoever was there to greet me was extremely kind and efficient. She was awesome

Ryan Zuniga 
Rating:
5.0

Enjoyed working with the staff.

jacqueline thomas 
Rating:
5.0

Customer did not leave a comment.

Muhammed Masoud 
Rating:
5.0

The tire strap kept coming off the tires went low had to fill them up not good quality for the price I paid

Rachel Wosilait 
Rating:
5.0

Customer did not leave a comment.

JONATHAN JOHANSON 
Rating:
1.0

The service was terrible, was over charged, the truck I wanted was out of stock but I’m not sure how when I booked it online, the truck that was trying to be offered was just wrecked that day, then the truck I was given needed a wheel alignment and breaks, it was all around a horrible experience

Brittany Woodall 
Rating:
5.0

I'm so glad we finally have a very well trained and very professional crew at our Frayser location. They were the best ever.

Claude Spivey 
Rating:
5.0

Customer did not leave a comment.

Alexis Smith 
Rating:
5.0

Nothing

Genevieve Sneed 
Rating:
5.0

Great customer service. Great experience.

Kyla Moss 
Rating:
4.0

Customer did not leave a comment.

cherry phillips  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobby James 
Rating:
5.0

Good.service.i.will.tell.other.about.yalls.service..eell.done.thank.

Rosie Ballard 
Rating:
5.0

Nice People in this store. Very down to earth!!!

deborah allen 
Rating:
5.0

Customer did not leave a comment.

Latasha Walker 
Rating:
5.0

Customer did not leave a comment.

Marilyn Smith 
Rating:
5.0

Customer service was great, it took alittle longer than usual just to return dolly but over all it was very good

LOIS BAILEY 
Rating:
4.0

Passenger headlight was out. Aside from that, everything else was good to go. The representatives were very helpful, courteous and knowledgeable. Thank you.

Nathan Walls 
Rating:
5.0

Customer did not leave a comment.

Carla McKan 
Rating:
5.0

Customer did not leave a comment.

Deborah Wallace 
Rating:
5.0

Customer did not leave a comment.

Brittany Fisher 
Rating:
5.0

Update the overnight drop box to accommodate the size of the keys. Great overall experience. Great staff.

Michael Norton 
Rating:
3.0

The staff was courteous and helpful. The equipment on the other hand was awful. *Filthy trash in the seat: *It reaped of animal stinch! *Some unknown dropping on the doors. We hope that this message gets to the staff so they Will be knowledgeable in the future. When explaining to the customer, how important it is. To bring the truck back, as clean as they receive it. Thank you for your concern on our rental!

James Jones 
Rating:
5.0

Customer did not leave a comment.

JASMINE GORDON 
Rating:
5.0

Everything was fine.

LEMERICK DUNN 
Rating:
5.0

Customer did not leave a comment.

ALVAREZ alberta 
Rating:
5.0

Customer did not leave a comment.

Michelle Heffner 
Rating:
5.0

The employees were outstanding. The actual truck was very scary. It drove extremely rough. It was very difficult to keep the truck in my lane throughout the trip. I think that truck should be overhauled or retired. Thank you!!

David Browning 
Rating:
5.0

Hire employees that give exceptional service to all of your customers whether they're young or older I didn't appreciate how the young man who assisted me as tand in the manner he spoke to me.

Vernice Prewitt 
Rating:
5.0

When got back with the truck there was a man on the lot he was looking at the truck so I locked the doors on the truck I also put more gas in it than had I enjoyed it thank you all

Wilma Osby 
Rating:
5.0

Customer did not leave a comment.

Rickie Vallentine 
Rating:
5.0

Customer did not leave a comment.

Terrick Turner 
Rating:
5.0

Customer did not leave a comment.

TAMIKA MALONE 
Rating:
5.0

The lady at the desk was very helpful will be returning!!!! She made me feel like my like business was appreciated 10/ 10 happy thank you

MANUEL ZAMBRANO 
Rating:
5.0

Customer did not leave a comment.

Lizzie Ford  |  Overall Experience 
Rating:
5.0

The young lady who helped me with the rental was truly amazing. She has the best customer service and was so professional, very helpful and informative. I was so happy that I came to the Watkins location.

Lee Phillips 
Rating:
5.0

Thank you for the service rendered.

henri triche  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jermaine Mcneil 
Rating:
5.0

Customer did not leave a comment.

willie johnson 
Rating:
5.0

I don't really know.

Ivory Pratcher 
Rating:
3.0

Customer did not leave a comment.

Eric Dixon 
Rating:
5.0

Customer did not leave a comment.

Janiah Martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

raphsodi fitzhugh 
Rating:
5.0

Customer did not leave a comment.

ontario childress 
Rating:
4.0

Truck needs a wheel alignment

MarTerrius Massie 
Rating:
5.0

Customer did not leave a comment.

Rickie Vallentine 
Rating:
5.0

I was extremely impressed with the quality and speed of service at this location especially. The staff were polite and prompt. My best Uhaul experience yet.

Elijah Hershey 
Rating:
5.0

Customer did not leave a comment.

Ebony Graham 
Rating:
5.0

Customer did not leave a comment.

Andrea Wilson 
Rating:
4.0

Customer did not leave a comment.

Ladeidra Richards  |  Overall Experience 
Rating:
5.0

The guys working here were great!

Edgar Pettijohn 
Rating:
5.0

Very friendly, no problems

Steve Chandler 
Rating:
5.0

Ted was very helpful and professional...

Lonnie Tate 
Rating:
5.0

Customer did not leave a comment.

lekisha pickitt 
Rating:
5.0

Customer did not leave a comment.

Michael Forbes 
Rating:
5.0

Nothing, very professional.

Alvin Davis 
Rating:
5.0

Customer did not leave a comment.

OCTAVIUS GREEN  |  First Impressions 
Rating:
3.0

Dead mice in stairs leading to my unit

Sonya Raines  |  First Impressions 
Rating:
4.0

The rates were getting al litter too much

Curtis alexander  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

tashondra york  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol Boyd  |  Overall Experience 
Rating:
5.0

The best store ever I had an excellent experience at the store. The workers was very kind and nice and sweet

tracy gray  |  First Impressions 
Rating:
5.0

The young lady that works in the morning was awesome and had good customer service she was patient and took good care of me she is awesome and she’s a good representative for your company

ryan davis  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Betty Eggleston  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elaine Sanford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly Holmes  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Johnathon Elliott  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaKeshia Gillum  |  First Impressions 
Rating:
5.0

The Young Man In The U Haul Was On Time & Very Helpful..

Lisa Davis  |  First Impressions 
Rating:
5.0

The customer service was great. And the woman that work there was very helpful and nice. Thank you

Reneka Neal  |  Overall Experience 
Rating:
1.0

Your price was within my budget, then when the Pandemic your prices skyrocketed. Just too high for people on a fixed income. You need to realize that poor people need a unit too.

Paulette Hayes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aminah Wright  |  Online Move In 
Rating:
5.0

I really appreciate Ted and the staff for allowing me to keep my belongings safe and secure for the duration of the storage unit contract. Unfortunately, life and its circumstances can sometimes cause major challenges and I had to retrieve my belongings in order to save money. Nevertheless, if I ever need storage facilities again for my items, I definitely know where to come. Thank you very much.

Theodore Brown  |  Overall Experience 
Rating:
5.0

The most amazing, helpful, and friendly staff at this location!

JULIE LANDRUM  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Taquara Bright  |  Overall Experience 
Rating:
5.0

Our storage experience was pleasant. I give the staff the highest possible rating and would definitely use the storage services again. Although I had a terrible experience PRIOR to getting the storage facility (someone at U-Haul corporate lied to me about my space rental which caused me to incur late charges using the truck and the space was not available at 3 different facilities. It was horrible and led to more cost for our Ministry. You all gave us a $50 credit. But what good was that when we incurred considerable more expense driving across town trying to search for another storage room? I booked your largest room but when I got to the Winchester location, they said U-Haul corporate have "booked over" their local booking and caused this fiasco. They had NO storage space at all and we had a 15 foot UHaul truck full of furniture. Nightmare! But, we called around until we found the Watkins location in North Memphis (no thanks to U-Haul corporate). They sold us 2 rooms and we were able to finally unload the truck after an "all day" horrific experience. We ended up paying for an all day truck that should have been only a 4-hour rental). But, I credit the U-Haul at 2722 Watkins with saving the day! We were thoroughly impressed with them and will definitely use them and tell everyone else to use them again. Mrs. Elaine Y. Sanford, (901) 292-3943 - Executive Director, HER Faith Ministries. Yes, I want yall to know who we are! A 15-year customer!

Elaine Sanford  |  Overall Experience 
Rating:
5.0

Young man that helped me was very friendly and professional

Tamika Brooks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERNIE GARDNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jaco Hobbs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candis Standall  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

April Burch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beauty watson  |  First Impressions 
Rating:
3.0

Rent to high

tamora carter  |  Overall Experience 
Rating:
4.0

The only problem was when I would go to the storage I would have to use my phone flashlight to see. The day I moved out, we got there at 11am and moved everything without facility lights., Which popped on around 130pm after we had gotten everything out of storage

Diane Johnson  |  Overall Experience 
Rating:
1.0

The staff was unprofessional y’all got too many hidden fee’s and the staff lies about the truck being without gas even though it’s full.

Alex Wilson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brandi Holmes  |  Overall Experience 
Rating:
5.0

The staff was professional and helped to solve a problem that was caused by another Uhaul "storage" site. I had a great experience.

Elaine Sanford  |  First Impressions 
Rating:
4.0

While the truck rental was fine, the storage rental was a nightmare. Uhaul double-booked the space which caused horrendous problems for me as I drove around the city trying to find another vacant storage space. It used up my truck rental hours, burned up gas and otherwise caused a very disappointing experience.

Elaine Sanford  |  First Impressions 
Rating:
1.0

My storage area had a big whole in the wall and the door is to low would not rent it again

MONICA WARREN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FLORENCE BOWIE  |  Overall Experience 
Rating:
5.0

No issues

latonia ` reeder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLAUDE BOONE  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Trecia Triggs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melvia Anderson  |  First Impressions 
Rating:
5.0

I love this location only

mckenzie wilkes  |  First Impressions 
Rating:
5.0

Loveeeeeeed the young lady that assisted us. She was very professional and ensured we had everything we needed. Will always return to this location if needed.

Paige Barber  |  First Impressions 
Rating:
4.0

I have another storage with public storage would not recommend them to anyone ever. Would definitely recommend uhaul!

Cynthia Reed  |  Overall Experience 
Rating:
1.0

Walls were dingy and had water damage, the floors were about rotted out, and it has a really bed odor so now my things have a stench. The first unit we rented the guy needed my husband to cut the lock for him only to find it full of trash and broken glass so had to take a different unit. This place is in dire need of updating and repairs!!

Falen Nugent  |  Overall Experience 
Rating:
1.0

This is a very run down location. The unit we rented was locked and the customer service rep only had a hammer and screwdriver to remove the lock so we used our own power tool to cut it for him. When opening the unit someone had left trash and broken glass all inside of it so I requested a different unit. The next unit was ok but the floors are rotting out and the walls show water damage. I'm pretty sure there are roaches too. We are using the unit to store bicycles and a few large containers we travel with but definitely cant wait to get our things out of there!! The price is extremely too high for what you get as well!! Would never rent here again and would not recommend to anyone.

Falen Nugent  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERESA SHOTWELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gustavo Salas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERICKA GIBBS  |  Overall Experience 
Rating:
5.0

I had a great experience from customer service to getting a truck.the watkins location i was very please also with they serves!! I will recogmen familly and friends!!

artrisha anderson  |  First Impressions 
Rating:
4.0

They were great!

fatrice bragg  |  Overall Experience 
Rating:
1.0

I rented a storage unit at 6:48pm with 24 hour access. When we returned with a loaded truck at 7:30pm we couldn’t access the unit because the card was not programmed correctly leaving

Regina Clarke  |  Overall Experience 
Rating:
2.0

I rented the unit at 6:48pm and paid for 24 hour access only to discover at 7:39pm I did not have access. This made it impossible to unload the truck I was scheduled to return the same evening.

Regina Clarke  |  First Impressions 
Rating:
5.0

I LOVE THAT THE STAFF WAS FRIENDLY AN PROFESSIONAL AN HANDED MY NEEDS WHEN I NEEDED THEM. THANKS GUYS FOR ALL YOUR HELP IN MAKING MY MOVING EXPERIENCE A GREAT ONE!!! I WILL ALWAYS USE UHAUL!!!

TRACY WILSON  |  First Impressions 
Rating:
1.0

I asked specifically if the unit had 24 hour access and was informed I did but when i was moving I stopped to get my belongings and couldnt had to make a trip back from Arizona which is 1400 mikes!!!!

Dustin Willis  |  Overall Experience 
Rating:
4.0

EVEN THOUGH THE FACILITY WAS CLEAN AND WELL MAINTAINED, I HAD A PROBLEM WITH DUST. I NEVER THOUGHT I WOULD HAVE TO DEAL WITH SO MUCH DUST! I THINK YOU ALL SHOULD LET PEOPLE KNOW TO COVER THEIR STUFF

dennis orange  |  Overall Experience 
Rating:
5.0

The staff and manager was very polite, friendly and helpful.

lisa anderson  |  First Impressions 
Rating:
5.0

Outstanding

Stanford Hall  |  Overall Experience 
Rating:
5.0

The process was very quick and simple

BRENT CLARK  |  Reservation 
Rating:
5.0

I would like to thank you for service and working with me as I was my health was not the best. Mostly a special thanks to Mrs. Carol George.

Mike McGhee  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top