Customer Reviews for U-Haul Moving & Storage at Millard Ave

7,480 reviews

4868 S 135th St   Omaha, NE 68137
(135th & Millard Ave, across from millard road house, 4 blocks south of sams club on 132 L st)

(402) 896-2410

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(402) 896-2410

4868 S 135th St
Omaha, NE 68137
(135th & Millard Ave, across from millard road house, 4 blocks south of sams club on 132 L st)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Steven Lowry 
Rating:
5.0

Customer did not leave a comment.

Bradley Stauffer 
Rating:
3.0

Customer did not leave a comment.

Tayte Myers 
Rating:
5.0

Customer did not leave a comment.

Sherly winter 
Rating:
5.0

Customer did not leave a comment.

Bryce Hopp 
Rating:
5.0

Everything was perfect

Robert Paulsen 
Rating:
5.0

Great service! Would recommend!

Joshua Carmean 
Rating:
1.0

terrible customer service,they were all very rude and not helpful at all.

SHANONN DEWITT  |  Overall Experience 
Rating:
5.0

Excellent customer service and very pleased with your counter employee.

Kim Stowell 
Rating:
5.0

Customer did not leave a comment.

Peter Isaak Olson 
Rating:
3.0

Staff was helpful. Dropoff was quick.

Kevin Heier 
Rating:
5.0

Good guys at the counter, quick and easy all around.

Anthony Jackson 
Rating:
5.0

This location is amazing!

Eric Burns 
Rating:
5.0

I rented the same trailer at the 90th and maple location the week prior, night and day difference. This location staff was excellent and the place was clean. Way more then I could say about the other location. Will definitely continue to use and support this location.

Zack Eckert 
Rating:
5.0

None.

Greg Garth 
Rating:
5.0

The gentleman who helped us did a great job. I'll be back.

David Kroft 
Rating:
5.0

Customer did not leave a comment.

Laurie Fitzpatrick 
Rating:
5.0

Dan was very knowledgeable and friendly. Moving is hard but he did his best to have a seamless experience. You have a A++++++ employee! I have told others about the great service I received. It's rare to see such dedication and patience these days. Please thank Dan and his staff!

MONICA VAUGHN-WATSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Pierson 
Rating:
4.0

Truck was super weak. Felt like the transmission was going out. It took forever to shift. Took us twice as long as it should have to drive to our destination. Staff was super friendly and nice though.

Katrina Eilers 
Rating:
5.0

Customer did not leave a comment.

SEAN SMITH 
Rating:
4.0

Customer did not leave a comment.

ROBERT STOREY 
Rating:
5.0

Customer did not leave a comment.

Randy Shelton 
Rating:
5.0

Customer did not leave a comment.

Jared Ingalls 
Rating:
5.0

Customer did not leave a comment.

Denny Schmidt 
Rating:
5.0

Customer did not leave a comment.

peter pam 
Rating:
5.0

The light on radio would not go off I did let the manager know about the situation lol Juanita George for Jacqueline George have a nice day

Jacqueline GEORGE 
Rating:
5.0

Everything was great! The only thing I didn't expect was the $11 insurance is mandatory. That was a little frustrating as I was only using the van for an hour and my insurance would cover any damages. Regardless, I will definitely rent again.

JENNIFER GRAHAM 
Rating:
5.0

Everything was great

Bill kirshenbaum 
Rating:
1.0

I arrived to pick up the reserved truck and the location was closed. I was forced to go to a different location that was out of the way and required further miles to travel with the truck, resulting in wasted time and higher mileage fees.

Joseph Kluver 
Rating:
5.0

Customer did not leave a comment.

VANESSA SUAREZ 
Rating:
5.0

Customer did not leave a comment.

Ryan Blakestad 
Rating:
5.0

Good Job with meeting my local trailer needs. Don't Close this U-Haul Location - Please!!!

KEN SPOHN 
Rating:
5.0

Customer did not leave a comment.

Danny Cawthon 
Rating:
5.0

The drop off location was well maintained and the staff was knowledgeable and helpful.

CARRI DECAMP 
Rating:
5.0

Guys at Millard U-Haul in Omaha, NE where very pleasant to work both in renting the truck and returning the truck. Made for a very nice customer experience.

Derick Richards 
Rating:
5.0

Everything was ready when I arrived. I especially liked that the cargo van was new. It drove and handled very well.

Todd Freyer 
Rating:
5.0

Customer did not leave a comment.

Maria Astorino 
Rating:
5.0

Customer did not leave a comment.

Richard McNeal 
Rating:
5.0

Customer did not leave a comment.

Richard McNeal 
Rating:
5.0

Computer system was not working therefore took quite a long time to check in. I would hesitate to rent again as it was very time consuming to do the check in ahead of time but then have to start over once I arrived to pick up rental.

Ann Wordekemper 
Rating:
4.0

There was only one individual working so there were long lines. Additionally, we came to pick up an auto trailer that U-Haul asked us to haul to AR because it was needed, we let the gentleman know on Wednesday we would pick it up on Friday morning and it was not ready to go. We probably spent 30 minutes waiting for the trailer. Conversely, the location at 90th and Maple in Omaha...the staff was friendly, efficient and very helpful. I would rent from that location for overall efficiency and speed.

Melissa Thompson 
Rating:
5.0

Customer did not leave a comment.

Dayron Armas 
Rating:
4.0

Customer did not leave a comment.

Alexis Orantes 
Rating:
5.0

excellent efficient - was very helpful

ram mohan sankaraneni 
Rating:
5.0

Customer did not leave a comment.

Tom Boyer 
Rating:
5.0

Customer did not leave a comment.

Chad Stansbury 
Rating:
5.0

Explain the cleaning fee more clearly. I rented on a wet snowy day and there was no way the floor would be clean when I returned it. You should just say there will always be a cleaning fee.

Robert Hallett 
Rating:
5.0

Customer did not leave a comment.

Ian Turnbull 
Rating:
5.0

Customer did not leave a comment.

SEAN SMITH 
Rating:
5.0

Quick check-in, quick check-out. I have no improvement suggestions at this time. Thank you for providing me the means to move my daughter out of her apartment without a lot of hassle or expense.

Larry Mickey 
Rating:
5.0

Customer did not leave a comment.

Shelly Carstens 
Rating:
5.0

The truck windows whistled and leaked so it was a very noisy ride.

Thomas Ashmore 
Rating:
5.0

Customer did not leave a comment.

Brandon Sheffield 
Rating:
5.0

The person who checked me out was very kind and helpful. I appreciated that he put the dolly in my car even.

june mayher 
Rating:
5.0

Customer did not leave a comment.

William melby 
Rating:
5.0

The guy was super helpful and fast

Aaron Puff 
Rating:
4.0

Great service. Very efficient.

Kay Vasquez 
Rating:
5.0

Customer did not leave a comment.

bobbie stessens 
Rating:
5.0

Customer did not leave a comment.

Gailyn Boeschling 
Rating:
5.0

Great experience! Service was prompt and hook-up to the trailer was easy. I forget the manager's name but he was accommodating and easy to talk to. I definitely like this location better than the one on Stoneybrook.

Steve Lerner 
Rating:
5.0

Customer did not leave a comment.

Gary Becker 
Rating:
3.0

Customer did not leave a comment.

Lynnea Malley 
Rating:
5.0

Nice friendly worker and fast service. Keep up the Good Work!!

KEN SPOHN 
Rating:
2.0

The truck we received did not have sealed windows, there was an ear piercing sound coming from the windshield as we were driving. We never received a text, email, or paper receipt outlining charges after returning the vehicle several days ago now.

Alicia Letsche 
Rating:
5.0

Nice agent, very helpful

Robert Johnson 
Rating:
5.0

I am still waiting for an email receipt for my records. Other than that my experience was fantastic. U haul car trailers are top notch and a pleasure to tow, load and unload. I have rented 2 in the last year and a half and both times they were great.

james partusch 
Rating:
3.0

Check to make sure all equipment requested is there. We didn't get the utility dolly even though we paid for one

Kaitlyn Watson 
Rating:
5.0

This is the only location I rent from. Great service!!

Aaron Mainelli 
Rating:
5.0

Customer did not leave a comment.

Rex Barker 
Rating:
5.0

Make sure you have on site what you say you are going to rent out. Again, 2 hrs wasted doing your job

Brian Gottschalck 
Rating:
4.0

Employees were fine but nothing special. Check engine light was on, the blinker stayed on after turning unless manually turned off and the ramp was stuck, which definitely decreased the ease of loading greatly. The gentleman that helped me did go out and blow it out before and it was reasonably clean at least.

Joshua Phelps 
Rating:
5.0

Customer did not leave a comment.

Dale Gray 
Rating:
4.0

Customer did not leave a comment.

Desiree Juelfs 
Rating:
5.0

Customer did not leave a comment.

Donna lewis 
Rating:
5.0

Customer did not leave a comment.

Judy Melgar 
Rating:
5.0

Customer did not leave a comment.

Karl Rosenbaum 
Rating:
5.0

Overall positive experience at this location with excellent customer service and quality supplies.

Samuel Harrington 
Rating:
5.0

Very kind, friendly, helpful, and knowledgeable staff. Highly recommend this location.

Tera Powers 
Rating:
5.0

Quick and easy very friendly and helpful

Joseph Yager 
Rating:
5.0

Customer did not leave a comment.

Philip Mills 
Rating:
5.0

The best U-Haul I have done business with.

Herald Phillips 
Rating:
5.0

They were so helpful and made the process extremely easy! Wish they would have offered to help me move...😂 Just kidding. Thanks guys you are the best!

Heidi williams 
Rating:
5.0

The van worked very well and was clean and in great shape. Appreciate the friendly service!

Timothy Moore 
Rating:
5.0

Other than the "hidden charge$" cau$ing the rental fee to co$t me actually three time$ more than Uhaul'$ price adverti$ed (3 X "the deal" expected = truck ), it was great!!!

Mary Ekwall 
Rating:
4.0

Only one associate in store when we picked up yhe truck, he did a great job, but could have used some help.

Philip Knust 
Rating:
5.0

Great customer service

Mike Iaffeldano 
Rating:
5.0

The staff is always so helpful and nice when I go in to rent or purchase supplies.

Patricia Colombe 
Rating:
1.0

The truck smelled like smoke and then the location tried to charge me $1500 for damages I didn't do. Uhaul customer service was great and found photos of damages from prior rentals.

Aaron Gonzales 
Rating:
5.0

Customer did not leave a comment.

mary overton 
Rating:
4.0

Staff was very friendly and helpful!

Michael Baluch 
Rating:
4.0

None

Ned Buser 
Rating:
5.0

The best service ever received. The store was so friendly and helpful.

Michael Basedow 
Rating:
5.0

This location was over the top. I just got out of a 8 year domestic violence relationship and this Uhaul location did EVERYTHING to make sure I had my Uhaul. Places like this show that there is people out that that care about what is going on. I had a refund coming to me and the gentleman came to me personally to deliver it. We look forward to using this location for our next move. Thank you for making my experience over the top.

Dawn Finch 
Rating:
5.0

Customer did not leave a comment.

DAVID CAMACHO RUIZ 
Rating:
4.0

Customer did not leave a comment.

Chas Eberle 
Rating:
5.0

Great job with the new hitch! No need for improvement; I enjoyed doing business with you, and would be happy to do business with you again.

Micheal Sullivan 
Rating:
5.0

Customer did not leave a comment.

Shane Holzapfel 
Rating:
5.0

Amazing customer service, nice staff.

Kat DeVries 
Rating:
5.0

Everything went just fine.

Bill Ritchie 
Rating:
4.0

I was very pleased with the service by Don Viner, the General Manager. virgie ward

virgie ward 
Rating:
4.0

Customer did not leave a comment.

JONATHAN SVOBODA 
Rating:
5.0

When the L Street U-Haul did not have the unit I had reserved online, I desperately looked for another storage unit. I found this facility and explained the situation. The manager quickly had the one unit that had recently been vacated cleaned and let me move in and turn in my truck. In the four months that I have had the unit, the staff has been most helpful in letting me in when I needed access. I highly recommend U-Haul Moving & Storage at Millard Ave.

GRANT SPEECE  |  Overall Experience 
Rating:
1.0

Only reason I booked was based on the hours posted on the website. I showed up at 7:30 pm on a Sunday and the place was locked up. Sent a message to someone at the location to help, and did not recieve an answer for over 12 hours. The reply was incredibly insincere, referencing "normal business hours" despite the website. Storage access hours were cut off by 5 hours on Sunday.

Ashley Fitton  |  Overall Experience 
Rating:
5.0

Although the hours were not convenient to people that work 9-5, the staff was very helpful, friendly and accommodating. Thank you.

Ismari Montanez  |  Overall Experience 
Rating:
4.0

Service was excellent upon check out. They seem to be running much more smoothly after the turnover in management. Would recommend.

Jackson Micek  |  Overall Experience 
Rating:
5.0

Great service!

ROBERT HILDENSTEIN  |  Overall Experience 
Rating:
5.0

Awesome crew! Very friendly and helpful! If I need anything in the future, this is the place I’ll go!

Charles Kelly  |  Overall Experience 
Rating:
5.0

Very pleased with Both the U-Haul truck and the storage unit.

Sarah Kleinsmith  |  First Impressions 
Rating:
5.0

Exceptional facilities

FRANK MOLINA  |  Overall Experience 
Rating:
5.0

Dan is great to work with and the rest of the team is friendly and helpful. Really made it easy for us during our moving process. Thanks everyone!

Mark Sudeta  |  First Impressions 
Rating:
4.0

Everything was fine and good employees very helpful.

steve malcolm  |  First Impressions 
Rating:
5.0

Angel is great to work withy and it's convenient, priced right and easy to use.

Mick Occhiuto  |  Overall Experience 
Rating:
5.0

Great service and friendly

Carl Weiss  |  Overall Experience 
Rating:
4.0

Very friendly, convenient and very helpful!!!

DEBBIE GAY  |  Overall Experience 
Rating:
3.0

Customer service agent had a difficult time with processing my reservation. Also, I fell on the ice in the parking lot. I get that there had been snow the night before but clear the lot.

Vickie Hawkins  |  First Impressions 
Rating:
2.0

Manager forces you to fold moving blankets. Does this mean they’re not cleaned prior to reuse. Was I rented dirty blankets? It wasn’t part of contract to my knowledge to refold them.

Mery Worthington  |  Overall Experience 
Rating:
4.0

Except for a communication snafu right before delivery of box in Port Townsend all went well and everyone was helpful and polite.

Rosetta Maranos  |  Overall Experience 
Rating:
5.0

Angel was very nice and helpful. U boxes make moving so much easier.

Jesse Potter  |  Overall Experience 
Rating:
5.0

We thought this company was over the top in excellence! We would love to use them in the future! Very prompt! Did everything exactly as it was agreed upon!

Ed Whitcomb  |  Overall Experience 
Rating:
4.0

Had mouse traps but still had dead mouse and droppings when we cleaned it out. Otherwise excellent facility

Paul JOhns  |  Overall Experience 
Rating:
5.0

Nice location, friendly staff.

Jacklynn Martin  |  Overall Experience 
Rating:
5.0

The staff involved in the U-Box program were friendly and easy to deal with. They moved up the delivery date for the box to accommodate our schedule. Overall a very easy experience.

elizabeth tekrony  |  Overall Experience 
Rating:
5.0

The staff and management are fantastic. Angel made my complicated move so easy. The Storage Facility is lucky to have her!

leslie royle  |  Overall Experience 
Rating:
5.0

I rented a U-BOX. The experience was great! Convenient pick up and delivery. Delivery person was pleasant, prompt, and courteous. The unit I ordered served my purpose well. I could not have ask for mo

jeffery harrington  |  Overall Experience 
Rating:
5.0

This is my 3rd time doing business with uhaul moving and storage at millard ave. I have always had great service and Angel has been great!

june merchant  |  Overall Experience 
Rating:
5.0

The Ubox service was so easy to arrange, and handy for my spring cleaning project. I will use it again the next time I need temporary storage.

Jennifer Wrobleski  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Self-Storage

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  • Propane

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