Customer Reviews for U-Haul Moving & Storage at Kingshighway

Rating:

2.0

Handle customers on first come basis. I had to go inside to get a rep to accept my trailer return. He walked around with a buddy looking for a spot to park it. A young woman customer drove in and they stopped to chat and receiver her return while I stood there waiting. I guess I should have identified as a cute woman to get service in proper order. When they were done flirting with her one guy came over and said unhook it where it sits in front of the doors.

Rating:

4.0

Drop off facilities were tight for returning vehicles. Expanded parking would be better.

Rating:

5.0

The fact you had no dollies available made it harder and took longer, but overall, I was treated well.

Rating:

2.0

Issue with a)didn't communicate drop off location when picked up, didn't use pads (still in bag) and made it difficult to get refund, missed refund up and ended up charging 4x regular price (person didn't know how to opperate system), had difficulty processing refund of over charge, after 30 minutes, they still ended up charging me $20 for pads never used. Just wanted to leave at that point.

Rating:

5.0

Great customer service. Prompt and ready

Rating:

1.0

My reservation was changed multiple times from my original reservation even after confirmation of the truck and car trailer being available. I had to drive extra miles to find a truck that had NO GAS! I feared running out of gas leaving the lot! I got the complete run around the entire time in St. Louis Terrible experience. Unacceptable

Rating:

3.0

The rental experience requires the renter to inspect the truck and find/record every bit of damage before leaving the lot. But without any record of what others have already noted. Bad deal when I notice a windshield crack after driving away... but a phone call was all it took to rectify the problem. The phone app stinks. I constantly had to restart from the beginning when it lost track of my progress, and it loads slowly. It couldn't get my location so the return function was worthless. And the Location option in the bottom toolbar is one more way to discard all progress.

Rating:

5.0

Thank you for tge awesome customer service

Rating:

5.0

Some newer trucks. Mine had over 100k miles on it.

Rating:

5.0

Everyone very friendly, knowledgeable and quick!

Rating:

3.0

Not rent me a truck that is not working properly.

Rating:

4.0

PICKUP: Store opened 7 minutes late (9:07am), staff was courteous/helpful/professional and processed me/others quickly. Vehicle was clean/gassed BUT NEEDED Engine check: “Check Engine” light on. RETURN: Employee was in lot and met me upon entry. VERY SLOW CHECK-IN & TECHNOLOGY: employee & I repeatedly waited for hand-held to complete each step of checking and finalizing return.

Rating:

5.0

The guy who checked me out was super helpful and friendly. Great customer service.

Rating:

5.0

Everyone interacted with was helpful and friendly and wished me well on my move.

Rating:

5.0

Make sure the tires are in good shape for a one way trip across 4 states

Rating:

5.0

I rented on a Monday. By the time I returned the truck at 1:40 PM, the check-in area was full of vehicles. No where to park except in a parking space in the back parking lot. No one around outside to check-in the vehicle. I indicated a return of the vehicle by 2:00 PM. I took the key into the front desk where 3 staff members were,-one guy acknowledged my presence and acknowledged my check-in and return of the key. The other 2 were surfing on their cell phones. I get a telephone notice and call to indicate if I didn't return the truck,-they will report it stolen to the police. I rushed down there to point out the photos I took of the check-in and explained the interaction I had. Katy was very nice and apologetic about the incident. Booooooo to U-Haul

Rating:

5.0

Keep good workers like Miss Kay she went above and beyond the call of duty and I love that

Rating:

5.0

On the Friday I last visited there was a significant wait.

Rating:

3.0

Needed another person to check out costumers..Busy Friday morning..waiting entirely too long to get my reservation…

Rating:

1.0

The general manager was very unprofessional it was so many mistakes on this contract and I paid for it the same day they took it off my card it was not a whole my card is not a reloadable card or nothing like that I have always used that card before to get a cargo van or whatever and I am so disappointed but I'm professional GM

Rating:

4.0

The technician was friendly, efficient, and clearly knows what he’s doing.

Rating:

4.0

They need a better waiting room, but the staff were ALL friendly, good-humored, helpful, and efficient.

Rating:

5.0

Great staff South kingshighway St Louis Missouri

Rating:

3.0

The truck was fine, but they were wildly understaffed, and I had to wait for 30 minutes to be checked out when I returned the truck. The staff were not very communicative about what was happening, added to the fact that their network/app was not working or slow

Rating:

5.0

No need to have a major Credit card.

Rating:

1.0

The staff was rude and didn’t explain anything to me as if I know about mileage pricing they just gave me a truck and took my money

Rating:

5.0

Very friendly. Very easy. Great rates. Easy pick up and drop off!

Rating:

5.0

Excellence customer service.

Rating:

5.0

Great 👍 👌

Rating:

5.0

The man behind the counter who assisted me was especially professional and helpful. The truck was reliable and economical.

Rating:

5.0

Everyone I interacted with was very friendly and extremely helpful. Earl at the front desk was super personable and ensured I was taken care of to the fullest extent. I regret not getting the name of the individual who helped me pick up my trailer, since he went above and beyond to ensure I got a trailer and everything was working. I couldn't recommend this location enough and I'll happily be back for any of my needs.

Rating:

5.0

Earl at U-Haul was very professional and friendly.

Rating:

4.0

My gas was not full like I was told, it was very dark so I didn’t notice it until after I left, I immediately called repeatedly to inform the worker but they never answered.i just went ahead and spent the $30 to fill it up so I wouldn’t be charged. Even though I drove it maybe 8 miles. Also, There was motor oil all in the back of the truck. Which got on my brand new furniture. It was a horrible experience

Rating:

5.0

Friendly and helpful staff. Equipment in great shape. Quick check out and in, very smooth process.

Rating:

5.0

Friendly and helpful staff. Quick out and check in. Very smooth and easy process.

Rating:

5.0

Very friendly and helpful staff.

Rating:

5.0

Loved the customer service they made me feel at easy picking up and dropping off.

Rating:

5.0

Staff was great to deal with

Rating:

4.0

They did not review the order properly. I had added an appliance dolley to the order but they did not give it to me.

Rating:

3.0

Truck was a mess. Dirt, hangers broken mugs, in the back. The cab was covered in dirt, trash, press on nails and cigarette butts.

Rating:

1.0

No equipment/rental in stock even though I reserved in advance Computers were constantly freezing so long wait times to check in

Rating:

5.0

I have been using This location for years and the service has been great and the equipment has always worked and clean.

Rating:

1.0

The truck door was left open. It snowed and all of the snow was inside the back of the truck, along with all kind of trash. I had to shovel out the snow in the back of the truck. First of all, I had to go and find the truck on their lot!! The yes mi had to clean off the snow on the truck before I could even leave!! I tried calling to talk to the manager and NEVER got a call back!!! HORRIBLE!!! TERRIBLE!!! THE WORST EXPERIENCE EVER!!!

Rating:

2.0

After arriving at our destination, unloading, and cleaning the trailer, I received a text specifying a different drop-off location than had been originally selected. The trailer was returned to the originally specified location, however, a $15 cleaning fee was added to the bill without mention or explanation. Just add some more to the bill.

Rating:

2.0

I booked a truck and rentable plastic moving bins online with no problems initially. A week or so later, I requested to pick up by moving bins on a different day than I originally scheduled, then got a text from U-Haul that my order was moved to a different location, then a different location from that. I called the new location and they had no record of my order and didn't even sell the items I ordered. I was on the phone with four different U-Haul locations for more than an hour to finally be told that the original location didn't have the items I needed and they cancelled the order for the bins, but that my truck order was all good. I pivoted and booked bins from another company, albeit at a much higher cost. Fast forward to picking up the truck, and we had to walk through the huge ice-covered parking lot (no salt) to find the truck ourselves. When we got to our destination, we realized the furniture blankets I ordered were not in the truck, and the app to confirm the status of the rental equipment (ie damage) wouldn't work. I went back to the retail location, and they told me I was supposed to pick up the bags of furniture pads on my way out--from a different door than they told me to exit out of to get the truck, and they did not mention this to me at all when I was there the first time. Then when we returned the truck, they wouldn't communicate with us what was actually going on, and we stood outside in the cold waiting for them to check us in. Overall, it was a lot of added stress on top of an already stressful day.

Rating:

1.0

Each customer service said something different noone was in agreement about the service

Rating:

4.0

Staff was outstanding in taking care of everything I needed. More staff is needed as there was quite a wait with just one person working the counter at a time while the other went to help customers with the equipment.

Rating:

1.0

Issues: 1. The general manager was late to open up the store. This put additional, unwelcome pressure on our tight timeline to meet the movers. 2. Upon arrival, the manager loudly exclaimed something to the effect of "...the f$&* is this s$&*...". 3. The general manager did not apologize (although the front desk lady did on his behalf). 4. The front desk lady who helped me, although very nice, continued a personal phone conversation on speakerphone the entire time while helping me, inputting my information, and checking me out. 5. The rental truck had maintenance issues. It did not idle fast enough to keep the engine running. At a dead stop, it required additional throttle so as not to die. The truck died several times in traffic, including once at an inopportune moment which could have caused an accident.

Rating:

5.0

Worked with great employees

Rating:

2.0

Truck has a bad seal at the fill valve, lock left on truck, inside of truck dirty, for some reason my truck was scheduled to pick up here but my blankets and supplies were at the Dutch town location?

Rating:

5.0

Mark the key drop better. Perhaps a sign under the awning where one returns trucks pointing to the return would help.

Rating:

5.0

The availability part is the best part. from pick up to returns

Rating:

5.0

Self checkout was awesome and made my move simpler

Rating:

3.0

The guy helping me was more focused on leaving than getting the paperwork done so I could move in and still have time to return my trailer in sub zero weather versus " you can just drop it off and we will check it in later". He HAD to be joking!!!

Rating:

4.0

The elevator was not working. But fortunately, Rufus was there to help carry my belongings up the stairs. He was excellent, courteous, very polite. Rufus deserves five stars.

Rating:

4.0

My unit costs a little more than other storage facilities but it’s convenient to access

Rating:

4.0

Had a little trouble with the access card not recognizing me but finallt used a numerical code that worked good

Rating:

4.0

I know the world is different and , everyone has a since of distrust towards each other . But we’re expecting our customer service workers to be a little more pollite and professional .

Rating:

5.0

I love my time with you. All people were very friendly and nice and always helpful when needed.

Rating:

2.0

I personally found the GM at this location was unprofessional and dismissive to me and my unfortunate experience, I found him to be argumentative and completely disregarded the impact his words affected my disgust with his unprofessional demeanor.

Rating:

2.0

Unit leaked and there was damage to boxes. I told the employee on the 6th when I moved out that I didn't need the unit any longer. On the 11th I received a call from an employee asking if I moved out. I said yes and that I told them I was 5 days earlier. She said the manager told her to refund the month, however I hadn't been charged. She said ok and thanked me. The next morning I woke to a charge of $99.95 on my debit card. I called the location and the manager said that he remembered me and agreed that he was refunding the rent. After over 40 minutes on the call, the manager advised that he was refunding the rent but he was having software issues and would call me back in 10 minutes. It's been if over 48 hours and no call back and no refund. I've called the last two days and can't get anyone to answer.

Rating:

5.0

I will be officially moved out 9.16.23

Rating:

1.0

Bugs and roaches in the facility. Some bugs got into my storage unit and into some of my belongings. Need to clean this place for real. Never coming back here or recommending this to anyone.

Rating:

5.0

On the move in the mgr was very helpful in trying to locate a diff unit as the larger size we were quoted on the phone turned out not to be available, he did comp us an extra month for free as this was an emergency situation and being from out of state. Check out was super easy and quick. I started to use the app but it froze up so went to front desk and the owner was the one that checked me out. Overall an great experience.

Rating:

5.0

They hooked me up when I needed it the most and when I couldn't agree to the whole agreement and get back in time. They let me extend my time. And they didn't get upset with me. When I was late period they were very friendly, helpful. Jamar helped me so much. And his manager was so nice period even though she was in a rush. She was so nice period didn't catch her name though my fault. Her name may be Rhonda period or I made a fool of myself.

Rating:

1.0

Staff was nice and helpful but as I was moving into my storage unit, I saw bunch of cockroaches in the hallway. Please clean your facility!!!!!!!!!!! It’s so dirty and if I find a cockroach in my storage unit when I move out, I will be filing a formal complaint…. Or you can give me my money back and let me use the storage unit for free this month because I definitely will not be using this storage facility after the lease ends for the storage unit I paid for..

Rating:

1.0

They locked me out of my personal possessions almost immediately, because I “didn’t use the proper type of padlock.” This was after I had been assured that I could use my own lock, the exact one I used. They offered to give me a free lock… and never did. Multiple times, my key card would not let me into the building during the posted access hours and I was told to just try again later. I lost my job at one point, requested access to my unit so that I could remove an item that I desperately needed at the time, and they refused to let me in. I have now been stripped of the vast majority of all my possessions. All my son’s baby memorabilia, family heirlooms, my furniture, all of the audio engineering equipment I had purchased over several decades. I pretty much hate this company with every beat of my heart. What a predatory scam. It feels like UHaul gleefully ripped my soul out of my body and is now asking whether I enjoyed it.

Rating:

5.0

The U-Haul experience for almost 2 years was a "Class Act." I'm serious, even the payment by phone system. They changed managers in the middle of our stay and it didn't lose any of the excellence. It does not get better....I don't know about anyone else, but U-Haul did me and my family right. Thank you so much.

Rating:

5.0

The staff really helped me get things right.

Rating:

5.0

I had a great experience with staff.

Rating:

5.0

I’ll be back 😁

Rating:

2.0

Pamela and her crew was very helpful and nice. Donna and her crew were completely unprofessional

Rating:

3.0

The unit said it was inspected November 14 but the floor is dirty and I currently laid tarp down to make sure my boxes wouldn’t be dirty . Just making sure it’s mopped out would’ve been great .

Rating:

3.0

For the most part, things were great. I was given a first responder discount which was awesome, but the lights in my unit burned out and I was told it was my responsibility to change the lights in the unit. That didn’t sit well with me. When I changed cards, apparently the system didn’t take the autopay I came in to set up and I was notified for nearly a year, which is terrible, but Rhonda was awesome and worked with me to get it figured out. So overall a very mixed bag.

Rating:

1.0

Donna was very rude. She is just trying to get you out the door. She isn't trying to hear any of your concerns. Donna had me so frustrated. I made reservations online, but she was dealing with me as if I was a walk-in. Doors on loading door was broken. It was just a hassle.

Rating:

4.0

Only problem is I reserved a climate controlled unit and didn’t get one and can’t get on a waiting list for one. They said I had to keep calling back. That’s pretty ridiculous.

Rating:

5.0

Lady’s are wonderful an help full sweet nice

Rating:

4.0

The young lady clerk was rudely and disrespectful to me and her Boss.

Rating:

5.0

Prices are higher than some other storages....but It think it's worth it.

Rating:

5.0

The staff was amazing. Full of energy, fun and very helpful. Donna and Chuck are to be remembered for their help and kindness.

Rating:

1.0

Waited in line for over an hour, lady at the desk was incompetent. Storage door was far too small for washing machines, couches, beds etc. light was out in the unit. Elevators were not big enough. Very hot in the unit and not temperature controlled as promised.

Rating:

3.0

card key did malfunctioned often

Rating:

3.0

Upon arrival, the floor of the unit was sticky which at request staff attempted to clean up and provided a blanket to cover the parts of the floor that weren't able to clean. There also was not a working light inside the unit.

Rating:

1.0

My unit was burglarized while I was overseas, apparently along with several other units, but I was never notified and only discovered upon return that roughly half of my belongings had been stolen. I purchased insurance on this unit, but even if I should receive the full insurance payment, it won’t be enough to replace all the stolen appliances. Additionally, of the boxes that remained, several were water-damaged, in spite of the fact that this facility was meant to be temperature and humidity controlled.

Rating:

5.0

The young lady who help me was extremely kinda and accommodating which was beyond appreciated, moving can be traumatic and she helped make it less so.

Rating:

5.0

The staff was very friendly and helpful.

Rating:

5.0

Great customer service

Rating:

5.0

The manager went above and beyond what he needed to when we couldn't fit all of our things in the large storage unit at this location. He found us another unit at a nearby uhaul. Thank you!

Rating:

5.0

Staff was great! Very helpful Thank w

Rating:

5.0

Staff was amazing very attentive. Storage was very clean as well as equipment available.

Rating:

1.0

Elevator was broke for a week or so!!!

Rating:

3.0

Roaches were in the hallways

Rating:

3.0

Mostly good experience, Access boxes for after hours are broken, no card or code will work. Advised by CSR that would be fixed sometime this week, maintenance crew doesn't work on weekends?! Please expedite getting these fixed. Thank you, PKrash

Rating:

5.0

Still my future choice

Rating:

4.0

The employees are very helpful. It seems they could do a lot better with more competence from Uhaul itself. Let your great employees shine.

Rating:

5.0

The staff was so friendly and helpful! Every interaction I had with them they were extremely personable and went out of their way to help me! Incredible customer service!!! Would definitely use again and recommend them highly!!!!

Rating:

5.0

This location is the only location that I go to, this one is my favorite. Very professional, friendly and quality service every time.

Rating:

5.0

The lady who helped me was great. She gave me her full and undefined attention even though they had a lot going on. The first unit I reserved the door would not latch so I had to get the next size storage unit. The next unit had 2 locks on it so unfortunately I was not able to have that unit. Third unit was perfect. The only down fall is I had to get a bigger unit so it cost me more then I expected.

Rating:

5.0

Very helpful staff!

Rating:

5.0

Great employees

Rating:

3.0

Everything was great except I’ve talked to someone 3 times about cancelling my storage unit and I still don’t have a confirmation that it’s been cancelled yet. I’ve had my things moved out since the 26th and for whatever reason, yesterday I received a call asking me to pay for that unit. I just don’t get where the hand up is and that’s very frustrating.

Rating:

4.0

Our experience was excellent except it was marred by a burst pipe and flooding of some of our things during our three years there.

Rating:

5.0

James is a great manager, very hard working and nice. Ronda and the crew are hard workers.

Rating:

5.0

Excellent on-site team. We were most appreciative of the service. Thank you!

Rating:

5.0

The U- Haul Representatives @ this particular location ( Dutchtown as well ) had a real sense of understanding the situation someone may be in having to utilize U- Haul. i.e. ; life's challenges !!! ⚜️Thank You Fellow Saints ⚜️ 🛡️🛡️🛡️

Rating:

2.0

I did not like the second floor the lights did not turn on and it look like all the storage units was old and dirty. I was forced to buy two units because the elevators are super small and my unit was on the 6 floor I could not fit couches and a few other items on the elevator witch made me have to rent a second unit just for the items in the basement so now I’m paying 134 per month for one unit on the 6 floor and 80 for another on the basement just because the elevator was to small

Rating:

5.0

Exceptional service!

Rating:

5.0

Very professional service

Rating:

5.0

The young women who helped me (can't remember her name, but she recently moved to St. Louis from California) was extremely professional, friendly and nice and the experience could not have been better.

Rating:

3.0

The staff at this storage facility were all helpful, and made move in day as easy as possible despite my circumstances. However, the building is a little outdated, and the elevators are very small. The staff here tried their best to find a new solution for us, but ultimately the moving crew that I hired had to carry my 2-piece sectional up 6 flights of stairs, which caused my moving cost to be much more expensive than I had planned (and hard labor for the movers). ** If you have large pieces to store I would suggest a facility with a freight elevator. ** Aside from the elevator size, I would recommend this facility, overall a clean and secure center.

Rating:

3.0

Experience was fantastic except the elevators smell like someone regularly uses it as a toilet. Or perhaps someone left a dirty diaper in there for a week or so before it was found? Heck, maybe it’s still there, hidden? Or maybe someone homeless folk had an accident in his britches before I arrived? Idk what it was, but it smells awful. You know when you curl your lip up to cover your nostrils like Mr. Ed, the talking horse? It’s guaranteed to make you do that.

Rating:

4.0

The door to the unit didn't fit well

Rating:

4.0

Excellent customer service. Friendly sales reps. Patient and attentive to my specific needs.

Rating:

5.0

Good

Rating:

5.0

Great employees at this location. Had no problem accessing my stuff when needed.

Rating:

4.0

The staff was courteous and extremely helpful. The storage unit is well-maintained and secured. Payment options are convenient. I’m very happy with my renting experience and would recommend to others.

Rating:

5.0

Great customer service,

Rating:

4.0

Good job

Rating:

5.0

service is pretty good

Rating:

5.0

made my storage and truck rental experience a wonderful one.

Rating:

4.0

I appreciated the service provided to me during the two months I utilized their space, The storage unit was clean, well lighted and materials were easily accessible.

Rating:

5.0

The employees were knowledgeable and helpful.

Rating:

5.0

My overall experience was excellent. All of the U Haul associates delivered great customer service.

Rating:

4.0

Very nice and helpful staff each time I visited. Plenty of carts. Felt safe and secure.

Rating:

1.0

I was charged for several items that i never requested. It was a overcharge on my friends card.

Rating:

5.0

No issues at all during my time with this facility.

Rating:

5.0

We found the facility very convenient, accessible and safe. The staff were professional and very helpful. The store had everything we needed to relocate.

Rating:

5.0

Checking in and getting a storage unit was fast and easy. Plenty of carts were available and made the unloading process quick and smooth.

Rating:

5.0

The two representatives at the front desk were friendly and knowledgeable. They got me in and out without any problems.

Rating:

5.0

Friendliest customer service I've ever received when renting a Uhaul truck.

Rating:

5.0

The staff was friendly and units secure.

Rating:

3.0

The people are really nice and helpful. The facility has ample carts and two elevators available to assist with moving things to higher levels.

Rating:

5.0

James and crew are amazing!!

Rating:

5.0

Was very helpful and courteous

Rating:

4.0

They are great for what I needed.

Rating:

5.0

Staff were extremely accommodating and friendly. We are in the process of a complicated move and they helped make it easier. They have been fantastic! I couldn't be happier.

Rating:

4.0

Good work.

Rating:

5.0

They wer very friendly and helpfully.

Rating:

4.0

Staff was always friendly and accommodating. Only problem was the light switches in units didn't work and lights in unit corridor doesn't stay on long.

Rating:

5.0

Very friendly staff on hand

Rating:

1.0

First of all I was suppose to receive my free storage for the first , I was told that was only for those who was from out of town then when I went to another Uhaul I found out that was not true

Rating:

5.0

Thank you very much it was a pleasure doing business with you.

Rating:

4.0

Had a great experience working with the staff regarding storing and truck rental

Rating:

5.0

Would definitely rent space again if needed...

Rating:

5.0

The staff was resourceful, the entryways are clear and easily navigated, save for the fact that the stairway from basement to 1st floor is blocked by the carts.