Customer Reviews for U-Haul Moving & Storage at Joe Battle & I-10

3,255 reviews

1110 Joe Battle Blvd   El Paso, TX 79928

(915) 493-8474

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(915) 493-8474

1110 Joe Battle Blvd
El Paso, TX 79928

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Johnnie barraza 
Rating:
5.0

Customer did not leave a comment.

Ruben Garcia  |  Overall Experience 
Rating:
5.0

Have more trailer selection available

PATRICK SOTO 
Rating:
5.0

Customer did not leave a comment.

ERIKA LIVAS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angel Hernandez 
Rating:
5.0

Customer did not leave a comment.

maria valencia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank Sell 
Rating:
5.0

Customer did not leave a comment.

JAMES ANDERSON 
Rating:
5.0

Thank you all great customer service

Michael Mendez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark Swift 
Rating:
5.0

Customer did not leave a comment.

Gilberto Ovalle 
Rating:
5.0

Customer did not leave a comment.

Mayra Guerrero  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

April Moreno  |  Online Move In 
Rating:
5.0

Keep doing what you are doing

Gus Medina 
Rating:
5.0

Thank you so much for always making it happen. Special thanks to Leo

Carlos Gonzalez 
Rating:
5.0

Great service and equipment

Hector Reyna 
Rating:
5.0

Customer did not leave a comment.

John Villalobos  |  Overall Experience 
Rating:
5.0

Great experience as always. This is my go-to location for truck rentals. Thank you!

James Ryan 
Rating:
3.0

Supply connection for U-haul truck to U-haul car transport trailer. Had to go and purchase my own to ensure vehicle safety.

Gregory Lay 
Rating:
5.0

Customer did not leave a comment.

Joseph Huerta  |  First Impressions 
Rating:
5.0

Guy who helped me out was extremely helpful

Joseph Huerta 
Rating:
5.0

Customer did not leave a comment.

JVIER ZUBIATE 
Rating:
4.0

Customer did not leave a comment.

Gerardo Jimenez 
Rating:
4.0

Customer did not leave a comment.

Edgar Martinez 
Rating:
4.0

Customer did not leave a comment.

John Villalobos  |  First Impressions 
Rating:
4.0

No comment at this time

Charles Yarbrough Jr. 
Rating:
4.0

Entrance road should be improved and not just a dirt path.

James Masini 
Rating:
5.0

Customer did not leave a comment.

james murphy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rey Michael 
Rating:
5.0

Awesome personnel !!! definitely good U-Haul location for my moving needs.

Jose Perez 
Rating:
5.0

Customer did not leave a comment.

Victor Padilla  |  Overall Experience 
Rating:
5.0

We had a great experience using this facility. Thank you.

lisa pelletier  |  Overall Experience 
Rating:
5.0

Awesome customer service. Very professional service. No wonder uhaul is the best

Carlos Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Richard Duran 
Rating:
5.0

Everything went well. I don't have additional recommendations.

Jacqueline Golaszewski 
Rating:
4.0

This is for UHaul in general. I should have never have needed to go to this UHaul location. After various attempts to get a truck in the first place, it took several Reps to try to help me to get this truck. I got calls dropped, no callbacks, some transfers and horrible customer service all while trying to just simply get a truck from a location where an actual person would be able to assist me. I go to find that that there is a truck parked outside its fenced area ready to be picked up. All it took was one person not to listen to the simple request of a paying customer to set the stage for a terrible experience. I won't say I'll never go back, but if I should, I hope they can do a whole lot better next time. If I can avoid UHaul, I will. This rental wasn't cheap. Unfortunately, customer service doesn't match what they charge. I am so very disappointed in UHaul. Either you need a better training team or a better process to hire Reps who won't leave your customers hanging. I expected so much more from you UHaul.

Yvonne Carreon 
Rating:
5.0

n/a

jose mata 
Rating:
5.0

Thank you !!

Jesus Santos 
Rating:
5.0

Customer did not leave a comment.

Marcela Butts 
Rating:
2.0

Customer did not leave a comment.

Benjamin Portillo 
Rating:
5.0

Customer did not leave a comment.

RYAN SCHWARTZ  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

jared huckabee 
Rating:
5.0

Customer did not leave a comment.

Juan Juan Morales  |  Overall Experience 
Rating:
5.0

Really clean place and equipment… staff was very professional. Thank you.

Jose luis 
Rating:
1.0

Condescending attitude from the two people I dealt with, acting as if I owed them something. Also, I fueled the vehicle before returning it and the guy charged addtl fees because it wasn't on the gauge to his standards. Honestly and fairly a poor experience, will never be going to this location again.

Gerardo Lopez 
Rating:
5.0

Customer did not leave a comment.

Maria Chavez 
Rating:
5.0

Just a friends heads up the cabin had a light cigarette smell.

Carlos Benavente 
Rating:
5.0

Nothing I can think of, the place was clean and the staff was great

Raymond Russell 
Rating:
5.0

Customer did not leave a comment.

Jorge Valerio 
Rating:
5.0

Customer did not leave a comment.

Lexie Ruiz 
Rating:
3.0

Tell them to go somewhere else.

Johnny Maggiore 
Rating:
5.0

Very professional and courteous staff all around. They all deserve a raise or at minimum lunch paid for by the company. It’s not often you find younger employees who act like that these days and they deserve more than a pat on the back. Make it happen mr. Manager.

Jesse Payne 
Rating:
5.0

James was very helpful he told us where everything was at I will recommend this U-Haul facility again thank you guys so much

Victor Padilla  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elisa becerra 
Rating:
5.0

Everything was perfect including the customer service at the local office

LUIS ACOSTA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Phillips 
Rating:
5.0

N-A

justin bacon 
Rating:
3.0

Customer did not leave a comment.

JOHN EDWARD MCLEAN 
Rating:
5.0

Customer did not leave a comment.

Cynthia Rosas  |  Overall Experience 
Rating:
5.0

Great Customer Service, very helpful recommendations.

Kendra Melendez 
Rating:
3.0

I told them about the gas / gage that was not working properly. And I spent more money on fueling that I was supposed to. I ask for credit and I was refused. The gage was supposed to work properly. Not my fault.

Alfredo Quezada 
Rating:
5.0

I wasn’t there but a few weeks till I was able to find a spot to set up my RV permanently but the staff and the location were very nice. The staff were very friendly, professional, and knowledgeable. They made the experience fun and if I ever come across someone that needs to store and RV, I will definitely recommend this location.

WILLIE JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY LABOUNTY 
Rating:
5.0

Awesome group of young men working there!!

Rosalinda Guerra 
Rating:
5.0

Customer did not leave a comment.

Diana Chavez  |  First Impressions 
Rating:
5.0

Everything was perfect…the truck was ready with the dozen blankets… I will only use this U-Haul company… I tried to rent one on Montana and now i know why they have bad reviews… Will only use this U-Haul at 1110 Joe Battle Blvd… THE STAFF was Amazing and so very polite…. THANKS, Charity Poe Rakes

Charity Rakes 
Rating:
3.0

Customer did not leave a comment.

Kathryn Mckenzie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andres Morado 
Rating:
5.0

Overall the service and attention from your employees is really good, I have been renting a pick up truck for the last few weekends and I'm happy with their customer's service

Angel Rivas 
Rating:
5.0

Customer did not leave a comment.

Jorge Escobedo 
Rating:
4.0

Very helpful!

VANESSA ENRIQUEZ 
Rating:
5.0

Outstanding work 🙏

IGNACIO BACA  |  Overall Experience 
Rating:
5.0

Los empleados de U Haul se toman el tiempo de explicar lo q se necesita saber y contestan con paciencia las preguntas son jóvenes pero son muy amables me atendieron 2 personas en mostrador y 1 por teléfono los 3 excelente servicio hacen más de lo que es su trabajo voy a recomendarlos a quien sepa q los necesita

Emma Diaz 
Rating:
5.0

Correct/ double check that additional equipment is appropriately stocked and accessible to customers.

Liza Robles 
Rating:
5.0

Customer did not leave a comment.

Erica Nikolaisen 
Rating:
5.0

Customer did not leave a comment.

Eli Tavarez 
Rating:
5.0

Customer did not leave a comment.

Alfredo Carrasco 
Rating:
5.0

My favorite store to rent from in my area

Joseph Delgado 
Rating:
5.0

Customer did not leave a comment.

Patricia Mora 
Rating:
4.0

The prices were different from online and posted everywhere. Outside storage had to pay extra for 24 hour access

Thomas Ribas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hector Baeza 
Rating:
5.0

Customer did not leave a comment.

Hector Baeza 
Rating:
5.0

Customer did not leave a comment.

Luisvidal Meza 
Rating:
5.0

Customer did not leave a comment.

Itzel Balboa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steve varney  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David Oberg 
Rating:
5.0

Excellent! Videos for packing were very helpful and we had no issues with pick up and delivery! Thank you

HARRY CLAYTON 
Rating:
5.0

TOP NOTCH!!! Cheyann and the three fellas that were there(I don’t remember their names)were absolutely fantastic. Their customer service, professionalism, and overall welcoming demeanor made the experience very pleasant. I look forward to my time of storing my RV there.

WILLIE JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria Chavez 
Rating:
5.0

Customer did not leave a comment.

Lindsey Taylor 
Rating:
4.0

We chose to leave because a different facility was closer and a little cheaper. Mostly closer. Your facility is secure and protected my 5th wheel and I would recommend it to anyone who asks.

Kelly STEPHENS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Oberg 
Rating:
5.0

They have very good service

Jose Espinoza 
Rating:
4.0

Rental of the trailer unit was not good Poor experience of the staff in Tennessee

Miguel Quinones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melba De La Riva 
Rating:
5.0

Manager and staff were wonderful and very helpful.

Joe Sifuentez 
Rating:
5.0

Customer did not leave a comment.

SAIDA CASTILLO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Xochitl Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

claudia perez 
Rating:
3.0

I was initially sent to another location but they did not have the size trailer I reserved so sent to Joe Battle. Drove through a day’s rain during the trip and the trailer leaked and had water damage to two wardrobe boxes, 5 large size boxes, and three medium size boxes. Fortunately, most damage to belongings was minimal - several books, leg of a chair. My packing method of putting several layers of crumpled wrapping paper on the bottom of the boxes for cushioning saved a lot of my personal belongings. Several of the unused wrapping blankets were soaked so they helped keep the water from the boxes too.

Don Hicks 
Rating:
4.0

I believe the RV/ Trailer storage should be 24 hour access without paying an additional fee. Pretty absurd to pay $10 more per month to be allowed 24 hour access to my camper when I’m already paying $151.50 for storage.

James Kubisch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annalilia French 
Rating:
5.0

Customer did not leave a comment.

Raul Rivera 
Rating:
5.0

Great experience with customer service. Jorge in El Paso, was superb, and Rene at the drop off point also excellent customer service.

Jesus Soto 
Rating:
5.0

Easy, fast and very friendly personnel

RAUL JIMENEZ 
Rating:
5.0

Okay

Javier Vielma-Villa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Hernandez  |  Overall Experience 
Rating:
5.0

Thank you.

Jose Frausto  |  First Impressions 
Rating:
5.0

Nothing it’s perfect the way it is.

Jose Luis Frausto 
Rating:
5.0

Customer did not leave a comment.

Patricia De La Riva  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cristian Ymay  |  Overall Experience 
Rating:
4.0

Manny was great help. He entered my information with no issue. On the other hand, the guy on the location on pellicano is worthless. He couldn't enter my truck info. I spent approx an hour at that location.

Josefa Castaneda 
Rating:
5.0

Customer did not leave a comment.

Ronald Leek 
Rating:
5.0

Nothing. Everything went very well!

Ida Garcia 
Rating:
4.0

Great experience

Jaime Aldaz 
Rating:
5.0

Customer did not leave a comment.

brenda martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALBERTO DELGADO 
Rating:
5.0

Awesome service uhaul is th best

David Nunez 
Rating:
5.0

EXCELLENT location. Great team. They were very kind and serviceable. Thank you.

Julio Cervantes 
Rating:
1.0

They don’t inspect the vehicle with the customer at the time of delivery, then, when you come back they try to blame you about the damaged sections. Always make sure to make a video before starting driving one of their vehicles.

Ulises Perez 
Rating:
5.0

App should be improved had so much trouble submitting my information when doing the return on the rental truck...had to call for assistance

Yadira Garcia 
Rating:
5.0

Not uhaul fault on number of containers. My wife just has too much stuff! This is the only way to move in my opinion.

Leonard Mullar 
Rating:
5.0

From my end, everything was smooth, thank you

Marco Antonio Cortes Gonzalez 
Rating:
5.0

The service was great

Yao Hounkpeti 
Rating:
5.0

smelled a lil weird

Raul Rodriguez 
Rating:
4.0

Customer did not leave a comment.

Enrique Olivas 
Rating:
5.0

Customer did not leave a comment.

Genevieve Villa 
Rating:
5.0

Exelent location close to the freeway

Jorge Castillo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nicole Gabaldon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donald Edwards 
Rating:
5.0

Very nice facility. Worked great for the storage of my trailer.

Zachory Barthelmas  |  Overall Experience 
Rating:
5.0

Great service!

FRANK ORDUNO 
Rating:
5.0

Customer did not leave a comment.

ABEL REYES ROCHA 
Rating:
5.0

Customer did not leave a comment.

ABEL REYES ROCHA 
Rating:
5.0

Customer did not leave a comment.

Juan Ponce 
Rating:
5.0

Detail truck better and service it

Brandon La Pointe 
Rating:
5.0

Customer did not leave a comment.

Zachary ROBERTS 
Rating:
5.0

Customer did not leave a comment.

MATTHEW FEDDERS 
Rating:
3.0

Customer did not leave a comment.

ARIANA MARTINEZ-GONZALES  |  First Impressions 
Rating:
5.0

Great customer service, good experience and friendly faces.

Rachel Vasquez  |  Overall Experience 
Rating:
5.0

Clean unit nice staff!

Ashley Blakemore  |  First Impressions 
Rating:
5.0

Employees here are awesome ,great service .

Gary Szalwinski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosa Munoz 
Rating:
5.0

I was very pleased to had all my future there for about 2 years and I knew my stuff was very safe there with all the cameras around Thank you very much If I have to use this storage I will used you guys again

Yudilia Modkins  |  Overall Experience 
Rating:
5.0

Your employees were very helpful and sufficient in their work. When I call in to make my payment every month They are very polite. Thank you Have a blessed day...

Belinda Espindola  |  First Impressions 
Rating:
5.0

Keep up the good work..

Jose luis Luna  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EMMANUEL DELGADO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aleck Reid  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joshua hohnstreiter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin Joseph  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary Szalwinski  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joshua Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Demetrius Williams  |  Overall Experience 
Rating:
5.0

James was a great help very friendly and informative

Aleck Reid  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Loyda Munoz  |  Overall Experience 
Rating:
2.0

My name is David Schneider, I had been a customer of the facility for over 5 years. I either had a storage unit or the RV spot. I had no problems until I was contacted by Jorge, explaining to me that my vehicles no longer fit the requirements to be stored at this location because of new management. I had 2 dodge ram trucks in the rv storage spot one was in mid restoration and the other was a parts truck that was in an accident. I just feel that if you enter into a contract, the contract should stay valid until the contract expires or a new contract is presented and accepted and signed. Many industries and businesses work on the grandfather in type of situations. It was an inconvenience to come all the way across the state to deal with this issue.

David Schneider  |  Overall Experience 
Rating:
5.0

Everything was great.

Arturo Rosas  |  Overall Experience 
Rating:
5.0

Uriel was very helpful showing me to my storage unit and was able to explained well how to access my unit after hours. I also rented a 17 box truck but I forgot his name he was very professional.

raul tellez  |  First Impressions 
Rating:
5.0

muy amables y buen servicio

diana areli villalobos motelongo  |  Overall Experience 
Rating:
5.0

Thankful for Jorge store manager and staff. Very professional, courteous.

Esteban Morales  |  Overall Experience 
Rating:
5.0

Best U-haul facility in El Paso. Truck rentals always functional and easy. Indoor storage units are expensive, but clean, secure, and cool enough for storage of items more precious than just the usual Christmas trees and boxes of junk crap. Will use again. Another entrance/exit would be legit… Rojas is trash.

DANIEL KENNELLY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karina Chavez  |  Overall Experience 
Rating:
5.0

Closer to the freeway,easy access

Jorge Castillo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERNESTO IBARRA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adolfo Garcia  |  Overall Experience 
Rating:
5.0

N/A

Serge Dambreville  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Hernandez  |  First Impressions 
Rating:
1.0

My RV was Broken in and My 40 Inch TV WITH A SOUND BAR AND ACESSORIES . NOT GOOD SECURITY TO MANY CONTRACTORS IN AND OUT OF FACILITY AT JOEBATTLE AND ROOJAS JORGE THE MANAGER DIDNT CARE AMD DID NOT DO A REPORT, WAS NEVER CALLED ABOUT IF HE SAW SOMETHING AND ON CAMERAS, DO NOT RECOMMEND TO PARK RV TO MUCG STOLEN ITEMS IN MY RV . AND U HAUL DOESNT CARE.

arturo lopez  |  Overall Experience 
Rating:
3.0

Someone keeps breaking into our RV. Your cameras are useless without a police report. Cancelled my RV spot and taking elsewhere.

Calvin Griffin  |  Overall Experience 
Rating:
5.0

Personnel and facilities were top notch.

Jose Mendez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve Kelley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eduardo Angel Barrios  |  Overall Experience 
Rating:
5.0

Just climate store feels little hot compares to another areas of the facility but pretty clean and help with moving cars and the elevator

Elizabeth Hernandez  |  First Impressions 
Rating:
5.0

Every single member of the staff was customer service oriented.

Eiris Valentin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Itzel Balboa  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Charles Bennett  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Job Gracia  |  Overall Experience 
Rating:
5.0

Thank you very much.

ERNESTO IBARRA  |  First Impressions 
Rating:
3.0

Many times we went to the unit, there wasn’t much parking. If employees are parking in the loading and unloading area, please have them park somewhere else. Manager didn’t respond to after hours text and call. At least acknowledge the message and tell the customer they need to wait until Monday.

Sara Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joe lopez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Puna Uti  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April Cromartie  |  Overall Experience 
Rating:
4.0

The location is not very accessible. There was so so much traffic as well as construction. Other than that, I would have given it an excellent rating.

Irma Aguliar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose Rivera  |  Overall Experience 
Rating:
4.0

Sometimes when I called this storage directly, they did not pick up the phone, therefore the call went to the main calling center, who gave out incorrect information. And calling center staffs said they will send U-Haul Moving & Storage At Joe Battle & I-10 staff a text of voicemail, then someone will call me back, but never, no one ever called me back.

hon ng  |  Overall Experience 
Rating:
5.0

Manny really helped me out with all my needs. Especially when I had questions about moving. Guided me on the right size locker and boxes that I needed. Thank you again manny!

Michael Orozco   |  Overall Experience 
Rating:
5.0

Great customer service, knowledgeable in all areas, hard working, dedicated and committed to the mission of service to others.

Juan Ferreira  |  Overall Experience 
Rating:
5.0

Very friendly staff and very professional. The process of being assigned a pad was very quick. I would definitely recommend this location off Joe Battle to others that’s in need of storage.

Rex Tate  |  First Impressions 
Rating:
2.0

We had our storage unit in the 2nd floor for a climate cool unit that we are paying extra for and upgraded to a 1 size bigger since we needed more space. They placed us in a climate cool unit on the 3rd floor literally in front of the elevator. However, the 3rd floor is wayyyyyyy hotter and humid. The thermostat on the wall on the 3rd floor reads 80 and the sign says that their temperature range is 65-85. Now what I don’t get is that on the second floor the thermostat reading shows 85 which is higher then the 2nd but feels wayyyyyy much cooler throughout the 2nd floor. This is ridiculous because we are paying more money for a unit that’s climate cool to keep our products that we are storing at a good temperature but we feel like U-Haul is manually changing the temperature gauge on the wall since this didn’t make sense that the 3rd floor shows 80 but feels wayyyyyy much hotter then the 2nd floor and the reading on the 2nd floor shows 85 which is hotter then the 3rd but feel wayyyyyy much cooler. If U-Hual is playing us for a fool then I want my money back for all the months that we’ve had a contract with them since day 1 cuz this ain’t right if paying customers are paying more money for a climate cool unit and not even gettin that and also someone might be playing with the gauges. We also took photos with our phone for evidence. We feel like someone is messing with the gauges and should literally walk the floors to feel the actual temperature to get more of a body reading if it’s hotter or cooler. The manager should also be present but wasn’t there and the staff could only state that other customers are stating the same thing but nothing has been done to resolve it.

Wahed Awad  |  First Impressions 
Rating:
5.0

The rv storage slot I’m renting is $120 cheaper per month than what I have been paying at a different location. Thanks!

MARK JORDAN  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

antonio andrews  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pat Hernando  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolina Aleman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carmen Quezasa-Ramirez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosie Venegas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Noah Lucas  |  Overall Experience 
Rating:
5.0

Great service!

Angel Calderon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tariq Jackson  |  Overall Experience 
Rating:
5.0

Excellent U-Haul location!

Jon Moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie Neal  |  Overall Experience 
Rating:
5.0

Excellent service and convenience

CODY Burris  |  Overall Experience 
Rating:
5.0

I never had anything problems with the employees or the place not be clean

Yudilia Modkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesus Menefee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olga Gonzales  |  Overall Experience 
Rating:
1.0

When I left, all my stuff was full of sand. I don’t mean dust I mean sand. Paying over $200 a month and then to have my stuff covered with sand was the worst thing ever. I have pictures if you want to see them.

Art Solis  |  Overall Experience 
Rating:
2.0

This facility changed their style multiple times on how they don’t offer free storage even though only select units. When confirmed the agent stated that I needed to remind the storage staff about the free month. Why be told something if not true. The staff was very helpful but policy needed to be clearly and concise.

Albert Saldivar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL HAMILTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gerardo cruz  |  Overall Experience 
Rating:
5.0

More dependents are needed, while in the process of getting my reservation, I noticed that there was people waiting to be attended and had to wait for an available associate to assist them. I would like to give special thanks to the gentlemen that helped me with my reservation, his name is James Jalil, Very professional and with a lot of knowledge about his job task, he took the time to explain everything in detail. Very satisfied with his professionalism.

Rosa Ramirez  |  First Impressions 
Rating:
4.0

Room temperature Storage units should extend past 10 cut off 11pm or 12am would be more ideal. Also recommendation to keep the Double doors functional at least until 6pm for ease of use.

Chester Walker  |  Overall Experience 
Rating:
5.0

The gentleman who signed us in was great.

james murphy  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Timothy Mangawang  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jin Jung  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

julia Currey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Pearce  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alfredo Morales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel Jauregui  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSE GUARDADO  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Emily Taylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATELYNN GALVAN  |  Overall Experience 
Rating:
5.0

Great surrounding area easy exit and to freeway !

Ricardo Quintana  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Araceli Acosta  |  Overall Experience 
Rating:
5.0

None

Serge Dambreville  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Paoli  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DINO CORONADO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edgar Enriques  |  Overall Experience 
Rating:
5.0

Friendly very helpful staff

EDUARDO JAQUEZ  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

GARY BENNETT  |  Overall Experience 
Rating:
5.0

Great place to store your rv.

Alberto Gonzalez  |  Overall Experience 
Rating:
3.0

I had an rv parking and it was not to clean. Too manny 18 wheelers working on the rigs inside the spaces. You never know of when someone will steal something. But the major problem for me is the rates, too many increases, getting to expensive. I tried to talk management but to no avail in getting a better rate. 2nd I was promised electricity connection but it never worked ,my rv’s battery died. Well thanks anyway. Maybe someday I will rent again.

Jesus Pacheco  |  Overall Experience 
Rating:
5.0

My items were stored for almost 3 years, couldn't have been better. Thanks Jorge and staff.

Teddy Dinkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXSIS TORRES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Estela Gloria  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria Billar  |  Overall Experience 
Rating:
4.0

Two log in boxes for two doors but not connected to each other

CARMAN LOATES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

fernando diaz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Consuelo Martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elena Esparza  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jose morales  |  Overall Experience 
Rating:
5.0

Thank you, and keep up the good work 👏

Noemi Hernandez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nobistor Bengson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alex sosa  |  Overall Experience 
Rating:
3.0

Had a hard time making the reservation, couldn't get in the building when I got there due to unclear instructions, & when I finally did reach my storage unit there was no lock inside as promised. I called & they told me they couldn't help me. I'm very disappointed in your reservation/check-in method.

AUTUMN TAYLOR  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rene Hernando  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shazell Reynolds  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Mendez  |  First Impressions 
Rating:
5.0

The facility was well kept! The staff was extremely helpful and super friendly! Everyone was amazing, highly recommended and would rent again f I need the extra storage.

Jesus Monarrez  |  Overall Experience 
Rating:
5.0

Thank you very much, excellent service

alfonzo mendoza  |  Overall Experience 
Rating:
5.0

Only thing I did not like is I selected self check out to save time because sometimes place is full. I steel had to show my identification even when i had already checked out online.

Juan Juan Morales  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

martha garcia  |  First Impressions 
Rating:
5.0

Great business

George Lewis  |  Overall Experience 
Rating:
5.0

Staff is exceptional, best uhaul I have been to

David Banman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kennya Caldera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alejandra Garcia  |  First Impressions 
Rating:
5.0

Iris ans Steven went above and beyond to make sure my parents had everything they needed and helped them find the best unit to help them transition into their new home. They were incredibly helpful and helped us choose a unit that would be easy for them to access and taught us how to use the alarm panel so that we can use our new unit without worring about the alarm. Thank you for your help!

Matthew Melendez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennah Deslongchamps  |  First Impressions 
Rating:
5.0

The whole crew was very nice and helpful especially Izaiah and Jonathan

ROBERT KENNEDY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Cavazos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

melody stewart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean Newton  |  Overall Experience 
Rating:
5.0

Thank you

Dana Zais  |  Overall Experience 
Rating:
3.0

Thank you all

Yolanda RAMIREZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vicente elias  |  Overall Experience 
Rating:
5.0

A little high on prices but overall very pleased.

Teia Mack  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roberto Martinez  |  First Impressions 
Rating:
5.0

Very friendly staff and very helpful, toke their time to explain all my questions, this location is highly recommended

David Banman  |  First Impressions 
Rating:
5.0

Super satisfecho

Oswaldo Zamora  |  First Impressions 
Rating:
5.0

Awesome customer service thank you!

Alma Guevara  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly STEPHENS  |  First Impressions 
Rating:
5.0

Thankful for the staff they went over and above for me .

Jesus Vargas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Wooten  |  Overall Experience 
Rating:
5.0

Staff was very helpful and friendly! Best customer service ❤️

Abigail Mendoza  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

gabriel rivas  |  Overall Experience 
Rating:
2.0

The facilities are very well thought out and make loading and unloading easy. However I would NEVER come back to this facility. The managers and employees are blatantly racist and it is very obvious they do not want customers that re not Hispanic. Anglo customers are treated with contempt and hatred. I couldn’t wait to get away from this place.

Barbara Ellen Brewer  |  Overall Experience 
Rating:
5.0

Great full for services

Dora Alica Perez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mellie madrid  |  Overall Experience 
Rating:
4.0

Well taken care of.

gabriel rivas  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

lisa pelletier  |  First Impressions 
Rating:
5.0

Isaiah was so helpful and respectful. The Sunday crew was all friendly with a good vibe.

Diana OrtiZ  |  Overall Experience 
Rating:
5.0

Very professional

Hoye Hatten  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jessica irizarry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leona VanBaars  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICARDO RODRIGUEZ RICO  |  First Impressions 
Rating:
5.0

Excellent service both over the phone, and in person. I would definitely recommend this location, and would rent here again.

JovannyAntonio Venegas  |  Overall Experience 
Rating:
1.0

I'm very unhappy with this storage unit the staff is rude, the manager is never around and will not return my phone calls. I have several complaints I would definitely like to speak to someone concerning my issues. I still have other storage room rented at this location. Do please have someone get ne a call. 334-782-3629. Edward Elstro

Edward Elstro  |  Overall Experience 
Rating:
5.0

It was good service

ANTONY FLAVIO BROWN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Monica Humphrey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Art Solis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Xolotzin Brown  |  Overall Experience 
Rating:
5.0

Had great experience renting storage here.

Daniel Muniz  |  Overall Experience 
Rating:
5.0

Uhaul met all of my 2800 mile moving needs in a professional and friendly manner. I can also highly recommend their moving helpers and roadside assistance. They made my self move possible and in the most cost effective way possible. I also rented a storage unit at the end of my move so I could get my things off loaded to turn in my trailer all in one place. The 5x8 trailer was a sweet pull. I highly recommend Uhaul if you're self moving.

Kathy kAY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debbie Edwards  |  Overall Experience 
Rating:
5.0

Great place to store your RV.

Dan Ramos  |  Overall Experience 
Rating:
5.0

Excellent service. Outstanding support, professional staff. I will be back again.

Bret Traweek  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosie Venegas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yolanda Flores  |  Overall Experience 
Rating:
5.0

Friendly, efficient

Kathy kAY  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Gabriela Porras  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christo Keller  |  Overall Experience 
Rating:
5.0

I can always keep my stuff safe in a safe place..

Ernestina Lopez  |  First Impressions 
Rating:
2.0

Outside storage area for RVs had people working on projects and was becoming extremely untidy. It would really be terrible if something were to happen to a stored vehicle because of the storage areas were being used as shop space.. My neighboring unit had industrial barrels and tools that were left out after being used in the storage space instead of being used strictly for storage. The rope partition marker was destroyed by the same individuals. I wasn't comfortable with the fore-mentioned issues and that is largely the reason I relocated my RV to another location. I hope you are able to use this critique to keep your facility from losing more tenants who want to STORE their possessions in a location that's used strictly for that purpose.

Guy Barber  |  Overall Experience 
Rating:
4.0

We loved your storage facility but since we are out of town and are hauling our things to Mexico where we will retire 24 hour accessibility would’ve more convenient

Tomas Escobar  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rosie Venegas  |  First Impressions 
Rating:
4.0

The storage unit was spacious and the employees were always kind. The only complaint I really have is that there’s no light in the unit itself. It’s only alittle light that shines in from the hallway and that is NOT enough for a big unit.

CRISTOFER SANCHEZ  |  Overall Experience 
Rating:
5.0

Good customer service and good call back

IVAN LOPEZ  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jennay Banks  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raymond Swearingen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve Baeza  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jonathan Rogers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cristina Duran  |  Overall Experience 
Rating:
5.0

I was very satisfied and happy with the manager and how he handled my situation.. I really appreciate him for being so patient with me and giving a great solution.. he was very polite and I’d recommend this area always.. very happy Mama Duran

Joe Duran  |  First Impressions 
Rating:
5.0

Smile more !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

JUAN CABRERA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

OLMER BROOKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Walker  |  Overall Experience 
Rating:
5.0

Muy buen servicio

Agustin Alba  |  First Impressions 
Rating:
5.0

The staff and management helped to resolve my issue in regards to the offer that was provided to me over the phone. At first, their response was a no. However, the manager came in and provided me the deal that was originally offered to me. Now, that is what you expect from leadership. Great staff. Amazing leadership. I will definitely come back, and not alone.

Lawrence Estrada  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SONIA ALVAREZ   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

americas HS band boosters Inc.  |  First Impressions 
Rating:
5.0

Customer service on the phone was horrible and never had right information I was they had me driving all over elpaso with a loaded truck

Justin Quiroz  |  First Impressions 
Rating:
5.0

Keep up the good work

Serge Dambreville  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dagoberto Marquez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacob Galindo  |  First Impressions 
Rating:
1.0

I was charged twice. After paying online.

Jesus Sarinana  |  First Impressions 
Rating:
5.0

Friendly and courteous Uhaul team.

ERROL RAMIREZ TAYLOR  |  First Impressions 
Rating:
5.0

Great customer service. Helped out with everything I needed! Team was very active and motivated.

Francisco Martinez  |  Overall Experience 
Rating:
5.0

helpful nd courteous employees

JENEBA TUCKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis Sagarnaga  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lois Thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Giovanna Figueroa  |  First Impressions 
Rating:
4.0

N/a

enrique Cuestas  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

cassandra hernandez  |  Overall Experience 
Rating:
5.0

Very knowledgeable, attentive and courteous. Excellent

alfonzo mendoza  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle Baird  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oscar Hernandez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Daniela Sanchez  |  Overall Experience 
Rating:
5.0

Great Team!!!!!!!

Victor Carreon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natalie Martell  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Orlando Rodriguez  |  Overall Experience 
Rating:
5.0

The staff, at any given time, whether in person or on the phone, are patient with my numerous questions, and helpful in every other aspect of customer service. Never had a negative experience.

Hector Saavedra  |  First Impressions 
Rating:
5.0

Helpful staff, would recommend to family and friends!

Ryan Torres  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica Kearbey  |  First Impressions 
Rating:
2.0

Not what I was expecting at all, not very satisfied with them.

DANIEL VADASE  |  Overall Experience 
Rating:
3.0

I'm very confused I moved into my storage 5 years ago why am I getting this..... Was there a mix up with my account?

Ray Aguilar  |  First Impressions 
Rating:
5.0

I really loved storing my things with you however, the rising payments and having to pay to have extended hours were the only reasons why I had to relocate. Service, location and the added security is absolutely wonderful! Hate to have gone.

MELISSA VALLEZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chase Mclean  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mario Aragon  |  Overall Experience 
Rating:
4.0

Ran out of the storage unit I originally selected but they were quick to offer me an alternate unit of the same size so I had no complaints.

Mark Baeza  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY GERALD CRAWFORD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Annailn Thompson  |  First Impressions 
Rating:
5.0

Staff was very helpful and friendly and They went above and beyond there at the facility! Thanks everyone who helped me! Made the original reservation better just by their ability to make everything good! The 1-800 numbers promised things that wasn’t true and this facility made it right! I appreciate it! Still waiting for the $20 refund for over charging me two days when I had it in before the allowed time they gave me.. sure it will show up soon! It was just yesterday

Katharine Blankenship  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rocio Ortiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cuauhtemoc Rojas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina Duran  |  Overall Experience 
Rating:
5.0

Good customer service

Victoria Martinez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENNETH COLLINS  |  First Impressions 
Rating:
3.0

I paid for a full month, after having the storage for 3 years, and needed to move my stuff out for another military move. I asked if I could speak to the manager about prorating the last month since I only used 1 week of the last month fully paid. Knowing Uhaul will make double money on the unit because it can be rented out when I checked out, I didn't think it would be an issue. The service agents refused to let me speak to a manager. Better communication would be a must.

Christina Najera  |  Overall Experience 
Rating:
5.0

I had storage for over three years and have received fantastic service.

ANNA REYES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHASITY TAYLOR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gloria leyva Candelas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alfonso Vasquez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amelia Rodelas  |  First Impressions 
Rating:
5.0

Everyone here so super nice and helpful.

Aaron James  |  First Impressions 
Rating:
5.0

Everyone we encountered was so nice and helpful.

Aaron James  |  First Impressions 
Rating:
5.0

Iris, Felix, Bobby, and Cj are the bestest!!!

Stephanie Campa  |  Overall Experience 
Rating:
5.0

Profesional and courteous

Maria Cortez  |  Overall Experience 
Rating:
5.0

Great customer service. It’s why I keep coming back.

James Pearce  |  First Impressions 
Rating:
5.0

Shortly after we rented we received a call that a water leak had occurred in our unit due to an error in the fire sprinkler system. The staff was cordial and efficient and took our couches and had them cleaned and the unit was taken care of. We appreciated the professionalism and efficiency of the staff at this location, and will consider this location for any future storage needs!

ETHAN FELIU  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nohemi Carrillo  |  Overall Experience 
Rating:
4.0

My experience with U-Haul was very pleasant although I did consider it to be pricy I did keep my storage for 5 months, I also rented 2 9x5 open trailers which were a great help for me. Thank You, Margaret O

MARGARET OSUNA  |  Overall Experience 
Rating:
5.0

I will refer to my friends

Lucia Main  |  Overall Experience 
Rating:
2.0

I placed a 10x15 storage on hold and paid to upgrade to that size by phone. Picking up truck was good experience until I went to storage area with my belongings that evening and realized I got a 10x10. Different employee said that's all they had available but still same price. Had to jam all my belongings into a tight space to make it work. If I wasn't desperate on time, I would have asked for refund and looked elsewhere.

Jerry Rodigez  |  First Impressions 
Rating:
5.0

Muy satisfecha y feliz haber estado con Ustedes por mas de 10 años. Personal muy atento y muy amable. Ampliamente recomendado. De nuevo muchas gracias por todas sus atenciones. Attentamente Sra Chavez

DENNIS CHAVEZ  |  Overall Experience 
Rating:
4.0

The assistant was very helpful The facilities nice and clean Our only inconvenience was that there wasn’t any outside units and we had to move everything inside The price is much better then our other storage

Tomas Escobar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valerie Edgar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Avila  |  First Impressions 
Rating:
5.0

I love the fact that I can just call your office and you can take my payment over the phone and you send me my receipt minutes later

Gloria Estela Guadalupe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALAIN GAUDEMER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

francisco calderon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isaac Montes  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful. They were very patient as to me being disabled I had to ask same questions more than once and they still answered calmly. And they showed me three times how to do alarm. Thank You All

Christina Duran  |  First Impressions 
Rating:
1.0

I started process of moving out of my storage. The company closed my accounts before I had given approval to do so. I had paid a month and they decided to rent out one of my storage units, when again, I had not given notice to move out of my 3 units. DOUBLE DIPPING. Not prorated fees. DO NOT USE!

Maribel González  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen Torres  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Federico Ramirez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Bowen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose E Casanova  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerardo Garcia  |  First Impressions 
Rating:
4.0

I would have thought the rent would be prorated since I left before my due date.

David Peters  |  Overall Experience 
Rating:
5.0

Thank you.

Guadalupe Rocha  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARIA VICK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE BARRAZA  |  Overall Experience 
Rating:
3.0

Didn’t like the fact that the gate was open all the time even at night when I drove by it a couple of times. I paid for security service as well not just for storage.

Alfredo Mena  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jordan Mayhew  |  Overall Experience 
Rating:
5.0

There were roaches, i did tell employees. Said they would send fumigator. Next time i went not one roach was found !

Ivan Bravo  |  Overall Experience 
Rating:
4.0

A little pricey but conveniently located and easy access

Gerald Lara  |  Overall Experience 
Rating:
5.0

Wonderful staff that always did more than they were asked to do, always smiling, professional and just a great fun group to be around with. Thank you

Richard DeLaPaz   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY EDGAR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Huerta  |  Overall Experience 
Rating:
5.0

Excellent because the service did what I wanted, and that was to store my belongings until I was ready to move. What I didn't like was some service issues, like an outdoor storage was the only one made available for me & my stuff had sand & dust all over it, which blew in from outside. That same clerk was being quite difficult & almost indifferent with my questions regarding the storage. That same counter clerk told me, on another day, that he would be with me in a moment, while he had a customer at the counter. However, a female customer came up as I had, and the same clerk assisted her right away, while still being busy with that same male customer. Other employees were helpful, when I discovered damage on my door & reported it to them. Also, I didn't like the storage fee going up five bucks and didn't prorate me a refund when I moved my stuff out, which would have been done prior to rent due date if it wasn't for the monsoonal flooding and lightning taking place. Overall, service met need, but some people in El Paso need to be considerate of all customers equally, regardless of who the customers are ethnically.

Garner Warren  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SERGIO AMADOR AMADOR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Russell Balbirona  |  Overall Experience 
Rating:
5.0

Great friendly service. Very knowledgeable and quick.

PABLO CASTRO  |  First Impressions 
Rating:
5.0

Originally, I had a storage unit reserved but when I drove from Florida and arrived in El Paso to the storage facility, they said they didn’t have any available (I was lied to). I had to drive around until I found a U Haul facility and after several hours they finally found a storage unit and finally accepted the turn in (return) of my rental truck. The U Haul on Joe Battle were helpful.

Floyd Diehl  |  First Impressions 
Rating:
5.0

Staff was all super friendly, helpful, and smiling each time I saw them. Definitely would want to retain them as staff. Should give them a raise.

CHRISTOPHER HAFEKEN  |  Overall Experience 
Rating:
5.0

I had to move my stuff out due to the fact that super small storage prices have gone up twice in one year for that I wasn't too happy about

ANNA PERRYMAN  |  Overall Experience 
Rating:
5.0

Very clean facilities, convenient location, and great prices. Would highly recommend this u-haul!

Sandrine Goffard  |  Overall Experience 
Rating:
4.0

Great group of hard workers. Very friendly and helpful.

Juan Ferreira  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID SMITH  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marisa Perez  |  Overall Experience 
Rating:
5.0

Excelente servicio y atención del personal, simplemente supero mis expectativas..lo recomiendo ampliamente...

David Rangel  |  First Impressions 
Rating:
5.0

Enjoyed everything about this place! Excellent service, excellent facilities!!! Best I’ve ever used!!!

Deangelo Allan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Guevara  |  Overall Experience 
Rating:
5.0

Great customer service!! Thanks to CJ Padilla

jose bernal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan Sosa  |  Overall Experience 
Rating:
5.0

Great all around. Even when there were changes, everything was properly explained.

Roberto Andrade  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Velma Alarcon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL CORDERO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose E Casanova  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha Alvarez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICK MARIANO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnny Harrelson  |  Overall Experience 
Rating:
5.0

Muy buen servicio y muy amables las personas

Teresa Aguilar chavez  |  Overall Experience 
Rating:
5.0

The guys were very knowledgeable and friendly they got me in and out in time for my daughter's swim practice.

Richard Parchman  |  First Impressions 
Rating:
5.0

Great service

Velma Alarcon  |  First Impressions 
Rating:
5.0

Great Store Great location

ERIC TAYLOR  |  Overall Experience 
Rating:
5.0

I had a last minute move and needed a storage unit. I made the reservation online but when I showed up I was told there weren’t any units available. Steven Barraza came to help and told me he’ll see what he can do and sure enough this man saved my life.! I would like him to get recognition for his friendly and professional manner! It was a busy day and the whole time other customers were asking for help. He kept his cool and professionalism while still focusing on getting me my storage unit. Thank you Steven! This company is lucky to have you!

Stephanie Cobos  |  First Impressions 
Rating:
5.0

Excellent and secure facility, the Staff was very polite and helpful taking the time to not only explain but demonstrate how to access the facility.

GENE GILMORE  |  First Impressions 
Rating:
4.0

The staff was super helpful and the facility always looked clean. The only thing I didnt like was that there were people trying to access the community zone near the sliding doors.(People that didnt have storage unit/access)

Joseph Lopez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Efrain Acosta  |  Overall Experience 
Rating:
5.0

I really enjoyed it being indoors. They always had plenty of carts ready to use !

robin lerma  |  Overall Experience 
Rating:
5.0

Great location, very Clean, great ours , great staff

ERIC TAYLOR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACK HARTSFIELD  |  First Impressions 
Rating:
4.0

I had fraud on my debit card on 10 May 2021. As a result, I had to cancel that one and get a new one. I called ur facility 2 weeks ago to have the old card deleted and gave you the new card info for auto payment around 20 May 2021. On 23 May I got an email stating I was late with my payment and charged $15.00. I had to call again on 24 May 2021 to explain what happened and for a second time give my new debit card information for your records.

DEBORAH NEVILLES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesse Lucio  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Ricky Simpkins  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Fidel Morales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paul forham  |  Overall Experience 
Rating:
5.0

Employees work really hard

Ricardo Martinez  |  Overall Experience 
Rating:
5.0

From the very first day, until move out we were satisfied with our household, being in safe . Thank you for all your help.

NICOLAS GOMEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jon Leeah  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabriel Casillas  |  Overall Experience 
Rating:
3.0

The first unit I was given was occupied so I was assigned to another. I had also wanted to get a larger unit than the one reserved line and told there were none available although walking through I saw several with the green tags indicating they were vacant. Now I will need to get an additional unit to fit the rest of my household items. Seems like a scam to have to pay more for additional units rather than getting the space needed in the first place.

Tina Lozoya  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erica Arras  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Huerta  |  First Impressions 
Rating:
5.0

The only thing that I did not like was at the end when I moved out they moved out the wrong person and ended up still charging me because they thought my belongings were still there. But other then that the staff was always nice and every time I went in the morning they were always sweeping and mopping the hallways in the storage unit it was always maintained and cleaned. The bathrooms were always clean too. Overall 10/10 would recommend to other people.

amanda wright  |  Overall Experience 
Rating:
4.0

Longer access hours to the double wide sliding doors would be great.

Diana De Santiago  |  Overall Experience 
Rating:
2.0

I had my RV storage at this facility for more than seven years, it started very good went to several managers and the reason I moved was because it is very trashy now, U-haul started to rent to all kinds of clientele with-out any restrictions some big truckers even started to change oil on their trucks, junk trucks are being storage, it is a complete mess the place that I moved my RV its very clean and have very strict restrictions, wish I like and don't mind paying a more.

HUMBERTO MARES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

verney sealey  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marisa Perez  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Rene Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

krishanna turner  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

George Avila Jr  |  Overall Experience 
Rating:
1.0

Lois Ramos was extremely rude! I was quoted a higher price for my storage unit. I walked in and the sign said 109 for 10x10. Ramos said no that's for the 1st floor. I stated it doesn't say that. Ramos said oh our prices changed that's not for climate control. I said the sign also says 5 dollars more. Ramos again made another excuse now telling her coworker to pull the sign down at the same time gets up out of her chair aggressively rips the sign down and says the price is wrong and she can't do anything about it. I asked for my unit cost to be adjusted and she said she could not change it. I asked for a manager and she pushed her chair out rudely making an eye roll grabbing her cell phone and walking outside making a secret conversation. She came back saying no ! store manager Cj Padilla said you can go to another facility or pay the fee. I explained that the sign clearly stated the amount and my sister's recorded her removing the sign. She said that's not her sign and she didn't do anything wrong and she doesn't appreciate me speaking to her that way. I said I'm sorry if I am requesting what any normal logical person saw on the sign . She then said well I'm not changing it. I stated I would make a complaint and will continue with the transaction. Ramos cancelled my transaction and said you can go to another facility. I stated I again what I just said. I requested for someone else to assist me since she was clearly being rude and aggressive and frustrated I didn't want anything wrong added to my charges and the setup going awry. The then said in the tone welllll now I have to do everything all over again!!!!!! Requesting all my information again rudely. I asked to check my uhaul truck rental in and she rudely pulled up my day to return it and said it needs to be returned by Friday at 6 pm. I said I wanted to do the transaction since I was already standing in line for 30 mins. Ramos rude again said NO you need to unload your truck pull it to the front and then come back. Clearly again she did not provide any customer service and made the check out procedure complicated. Upon walking up to my storage unit it had a green zip tie around the lock hole. We had to use a knife to cut it and the alarms went off. There was a man next to us and gave us a stare like we just broke in to a unit. Embarrassed was all we felt. If Ramos was professional with any type of good customer service I would not be providing a negative review on how my service was. I would never recommend this facility ever!! Also they tried to charge me 30 dollars for gas when the Sotero checked my truck in. Saying you filled it up more than you needed I'm not sure why it's saying that. He stated it twice and said he would remove it. Again they adjusted the price but would not adjust my storage unit price with false advertising.

AMY NEVAREZ  |  Overall Experience 
Rating:
1.0

Lois Ramos was extremely rude! I was quoted a higher price for my storage unit. I walked in and the sign said 109 for 10x10. Ramos said no that's for the 1st floor. I stated it doesn't say that. Ramos said oh our prices changed that's not for climate control. I said the sign also says 5 dollars more. Ramos again made another excuse now telling her coworker to pull the sign down at the same time gets up out of her chair aggressively rips the sign down and says the price is wrong and she can't do anything about it. I asked for my unit cost to be adjusted and she said she could not change it. I asked for a manager and she pushed her chair out rudely making an eye roll grabbing her cell phone and walking outside making a secret conversation. She came back saying no ! store manager Cj Padilla said you can go to another facility or pay the fee. I explained that the sign clearly stated the amount and my sister's recorded her removing the sign. She said that's not her sign and she didn't do anything wrong and she doesn't appreciate me speaking to her that way. I said I'm sorry if I am requesting what any normal logical person saw on the sign . She then said well I'm not changing it. I stated I would make a complaint and will continue with the transaction. Ramos cancelled my transaction and said you can go to another facility. I stated I again what I just said. I requested for someone else to assist me since she was clearly being rude and aggressive and frustrated I didn't want anything wrong added to my charges and the setup going awry. The then said in the tone welllll now I have to do everything all over again!!!!!! Requesting all my information again rudely. I asked to check my uhaul truck rental in and she rudely pulled up my day to return it and said it needs to be returned by Friday at 6 pm. I said I wanted to do the transaction since I was already standing in line for 30 mins. Ramos rude again said NO you need to unload your truck pull it to the front and then come back. Clearly again she did not provide any customer service and made the check out procedure complicated. Upon walking up to my storage unit it had a green zip tie around the lock hole. We had to use a knife to cut it and the alarms went off. There was a man next to us and gave us a stare like we just broke in to a unit. Embarrassed was all we felt. If Ramos was professional with any type of good customer service I would not be providing a negative review on how my service was. I would never recommend this facility ever!! Also they tried to charge me 30 dollars for gas when the Sotero checked my truck in. Saying you filled it up more than you needed I'm not sure why it's saying that. He stated it twice and said he would remove it. Again they adjusted the price but would not adjust my storage unit price with false advertising.

AMY NEVAREZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valentin Campos  |  Overall Experience 
Rating:
1.0

Customer service is the worst I have ever dealt with

VICTOR PEREZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amaro Calderon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carlos yanez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor Camacho  |  First Impressions 
Rating:
3.0

I asked for a 5 x 10 and was given a 5 x 5 they were able to upgrade to the correct unit but it didn’t give me enough time to use a sliding doors was advised would get a 24 axis for the day that evening and would be removed the next day but was still unable to use the sliding doors due to code not working no one was available due to already being after hours. When was upgraded to the 5 x 10 was given a unit number that was already occupied so I had to wait more for another unit to be found that was accessible and on occupied which took up the remaining time needed to use a sliding doors.

Bonnie Saenz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauro Valles  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NICOLAS GOMEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcos Guzman  |  Overall Experience 
Rating:
5.0

None at this time!

Larry Galler  |  First Impressions 
Rating:
2.0

you have zero mask adherence inside your building. there are people taking the elevator and walking down the aisle with no masks and no one there to enforce the mask wearing. I wouldn't be surprised if some covid cases could be traced back to your building. I also found a rat poison box in my unit i would like verification i will not be getting the poison on my storage unit items or Hantavirus. I would not recommend this space to anyone that cares about their health.

Joe Espinoza  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alberto Lopez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT SAMUEL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

matthew trotta  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CORNELIUS HARRIS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

rene and ana garcia  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

laura cepeda  |  Overall Experience 
Rating:
5.0

Staff deserves a raise!

william lavender  |  Overall Experience 
Rating:
5.0

Management and staff were very helpful Always willing to answer my questions and offer suggestions.

John Torres  |  Overall Experience 
Rating:
5.0

Everyone there has always been great. Customer service always awesome.

Humberto Hernandez  |  Online Move In 
Rating:
5.0

Great service!!

Dania Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis Perez  |  First Impressions 
Rating:
2.0

The loading dock doors don’t open in the night or what

Jessie Guzman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesus Padilla  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan Hernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Prieto  |  Overall Experience 
Rating:
1.0

My storage LOCK was OPENED by UHAUL staff with out telling me how, why and when ? My lock was left inside the storage with the latch still attached as closed lock. . I broke the original key to the new uhaul lock trying to open it, Nobody knew it was changed. This is wrong and this is invasion of my privacy. I have no consent for this.

Franz Leo Aragon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miller Sabrina  |  Overall Experience 
Rating:
5.0

The storage room kept my belongings from getting ruined. I had antique furniture in it and they were well protected. The availability of carts to move items was great and oh so helpful.

FRAN FRESQUEZ  |  Overall Experience 
Rating:
5.0

Every employee I talked to was very helpful and friendly. The guy who helped me get the storage unit, it’s think his name was Steven, answered all my questions and was very patient with me.

Maggie Swift  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chantal speid  |  Overall Experience 
Rating:
5.0

JJ did an amazing job allowing me to feel valued as a customer. The other guys weren't too enthusiastic, but he was, and made the experience awesome.

Jonathan Ramirez  |  First Impressions 
Rating:
5.0

Staff was wonderful and friendly. Very well run facility.

Terry MILLER  |  Overall Experience 
Rating:
1.0

Uhaul had a leak on the pipe. Half of my property was damaged and thrown out of the storage without asking.

Oscar morales  |  Overall Experience 
Rating:
3.0

I reserved a covered space and when I went there were none available, their inventory wasn’t up to date. I’m confused about the sign on the gate that says people are required to check out when we leave or else re entry privileges may be affected. Is this rule enforced? Nobody explained any rules of any kind to me

Luis Martin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lawrence Dewitt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

victor moreno  |  Overall Experience 
Rating:
5.0

The workers the are great and extremely helpful in extremely customer service 10/10=20

Jorge Raul Villegas Escobar  |  Overall Experience 
Rating:
5.0

Great location, easy access. Helpful staff, very courteous!

Michael Oropeza  |  Overall Experience 
Rating:
3.0

The light in front of my unit was always broken and never got fixed. The unit was warm for being climate control

toni spicer  |  Overall Experience 
Rating:
5.0

Reserved it online, so all was set when I arrived and check in was normal. I have a 36 ft. Camper and while parking it, another renter was hindering my parking. staff happily reassigned me, but reassignment slot was also not usable for my needs due to construction of parking. Staff was more than willing to re-assign me a third time.

RANDY STOKES  |  First Impressions 
Rating:
4.0

there was a leak in the fire sprinkler system

tabitha chick  |  Overall Experience 
Rating:
5.0

The staff were very friendly and answered all my questions. I also needed to call and find out how to get back into my unit after sliding doors locked and I called the phone number where your associate kindly explained how to use the black door until 10:00.

Yvonne Macias  |  First Impressions 
Rating:
5.0

Storage unit i had was the best i have ever experienced, clean, secure and convenient, will not hesitate in getting another one if and when i need it.

jose cedillo  |  Overall Experience 
Rating:
5.0

Close and convenient easy excess to and from home!

Ricardo Quintana  |  First Impressions 
Rating:
1.0

Would NERVE EVER use U-Haul again. My locks were changed multiple times unauthorized, even though I was on auto payment and was never late with a payment. The worse storage facility, in my opinion.

Jean Outlaw  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isaac Montes  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

leslie lefebvere  |  First Impressions 
Rating:
5.0

Great customer service!

ANTHONY DUBOSE  |  Overall Experience 
Rating:
2.0

Besides having issues with the cancellation process, it was extremely inconvenient when flooding in the building happened and was informed that I had to go in person within the next 24 hours. I work business hours during the week so luckily the next time I went to my storage, your office was still open. I barely made it in time to find out my lock for my storage unit had been changed. If I hadn't made it in time, I would've been locked out my storage.

phillip gallegos  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

roxanna castaneda  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dahlia acosta  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sylvia cano  |  Overall Experience 
Rating:
4.0

The one thing I think you all could improve on is wait time. Maybe you could consider having different lines for different services. Otherwise you really need to hire more people and add more registers up front. Employees are kind but can be very slow to help.

Ann Yager  |  Overall Experience 
Rating:
1.0

kept trying to kick me out after 3 days late even during this pandemic. they opened my unit and went through my personal things, that is why I left and would never recommend! the place is nice the disrespect for myself and my things, ridiculous.

grace arroyos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas Wilson  |  Overall Experience 
Rating:
5.0

The first thing I noticed was the level of cleanliness of the facility of that size. The staff was very friendly and helpful in showing me the size of the unit and getting me a card and registered. Would definitely recommend this facility.

Kevin Harris  |  First Impressions 
Rating:
5.0

This U Haul Business is the best I have seen in Management, Cleanliness and they go above and beyond to help when needed. Well organized too. and honest employees.

Barbara Douglas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Douglas  |  First Impressions 
Rating:
5.0

We felt very safe knowing that our things were highly secure.

Debbie Ortega  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah Harlan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEONARDO URRUTIA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rodolfo Campos  |  Overall Experience 
Rating:
5.0

Good job

Roberto Godoy  |  First Impressions 
Rating:
5.0

I had the storage almost for 4 yeas and never had problems with the pay, they always answering the phone immediately. I recommend U-Haul 100 % they are the best. Thank you for all Flor Esparza

FLORA ESPARZA  |  Overall Experience 
Rating:
4.0

I can’t give five stars only because it is the most expensive RV storage.

Matthew Holcombe  |  First Impressions 
Rating:
4.0

No comment at this moment

Jaime Pina  |  First Impressions 
Rating:
5.0

easy and efficient

Raymond Barraza  |  First Impressions 
Rating:
4.0

Just to let u know at odessa location customer service was super bad. But at oel paso was friendly. Thank you. I will still use ur service but hope not at odessa thats for sure.

Manuel Nava  |  First Impressions 
Rating:
5.0

Real professional.

Alfredo Morales  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Gilberto Rosales JR  |  First Impressions 
Rating:
1.0

Staff was very rude and not helpful at all. Asked several questions and instead of giving direct answer they would answer with something that didn’t even relate. Very bad customer service. Would not recommend.

Cristal Gonzalez  |  Overall Experience 
Rating:
5.0

Staff were helpful and answered all my question I had..

David Garcia  |  First Impressions 
Rating:
5.0

The store smelled and was sooo clean! Very thankful for the staff and how well they are managing the cleanliness of the store. Mr. Sotero Soto went above and beyond in explaining the process and helping me select the storage that was best for me. I will for sure be going back!

Natalie Salazar  |  First Impressions 
Rating:
3.0

I rented a unit that on the example of the unit I rented had a price point of 104.95 plus your online website also has that price plus if it's on the 3rd floor you get a free lock. I was told that there were no more of the 104.95 units and that it would be 119.95. If you there wasn't anymore why don't they update your website and change the pricepoint at the facility.......

Armando De La O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

phillip gonzalez  |  Overall Experience 
Rating:
5.0

Store employees very helpful as well (last name-Soto)

Edward Gonzalez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Delilah Flores  |  Overall Experience 
Rating:
4.0

Everything was great. I rented the unit for a year and never had a problem. The only thing I would recommend is adding lighting inside the unit. It was hard to see towards the middle and back of the unit. Had to use my phone flashlight. Otherwise, all went well thank you!

Lorena Olivas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis Ronquillo  |  Overall Experience 
Rating:
4.0

The staff was very friendly,, helpful and efficient.

Dolores Robles  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO RACELIS  |  Overall Experience 
Rating:
5.0

The first place I called was amazing (Uhaul near the airport) very helpful people. The place I ended up getting the storage was more than helpful with the unique situation that I had. They were very easy to work with and went above and beyond.

Kinsey Jenkins  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

beth alvidrez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Bowen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phillip young  |  Overall Experience 
Rating:
5.0

Excellent service, the only frustrating area is the building wasn't comfortable in the temperature area. In the summer days very hot!

Carlos Molinar sr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delilah Flores  |  First Impressions 
Rating:
5.0

Staff was very professional and knowledgaeable.

Jose Aguirre  |  First Impressions 
Rating:
5.0

Staff like Mike Gomez and the Manager Carlos were very helpful and attentive. I will consider this location for future references.

Irene Santillano  |  Overall Experience 
Rating:
5.0

It was a great experience!

liz anchondo  |  Overall Experience 
Rating:
5.0

Thank you.

Douglas Wilson  |  First Impressions 
Rating:
5.0

Want to Thank Oscar Campos for being so professional and courteous. Was very helpful and took the time to answer any questions I had. Thank you and if I need your facilities again I will be back.

Justin calderon  |  Overall Experience 
Rating:
5.0

Quick, painless and overall easy service. Happy to know I can count on u-haul and their employees to help with anything I need.

Andre Smith  |  First Impressions 
Rating:
5.0

Great service

Fernando Lopez  |  First Impressions 
Rating:
1.0

I cancelled my RV parking because I had an impact gun taken from my area. After contacting office , it took management 7 days to contact me. I had to call 4 times before the manager called me back.

Osvaldo Olivares  |  Overall Experience 
Rating:
5.0

Excellent customer service!

Norman Perez  |  First Impressions 
Rating:
5.0

I got helped at the last minute

Jamie Anderson  |  First Impressions 
Rating:
5.0

Óscar was handling everything fast and efficient. he was very friendly and explained everything in detail. Double checking to see if all the information was correct. i give 10 out of 10

Michaela Martin  |  Overall Experience 
Rating:
5.0

very convenient.

Baldo Navarrete Jr  |  First Impressions 
Rating:
5.0

Very professional and helpful and accommodating

Steve Kelley  |  First Impressions 
Rating:
5.0

Staff was very friendly, and helpful. Answered all my questions and explained the differences in the merchandise so I could make a correct decision.

Rosa Martinez  |  First Impressions 
Rating:
5.0

Outstanding customer service, Mr. Oscar took time to explain options and made suggestions that would fit my needs.

Washington Montes  |  First Impressions 
Rating:
5.0

My entire experience with all legs of my move with U-Haul was awesome! Very very helpful employees!!

James Deal  |  First Impressions 
Rating:
4.0

still waiting for a remote for the gate. was told I would have one by last week. Please let me know what is the status

N&N Trucking Inc. Norby  |  First Impressions 
Rating:
5.0

Mr. Padilla provided an excellent customer service and help us get all the help we need.

paola flores  |  First Impressions 
Rating:
5.0

Great facility. Great service. It's one of the nicest U-Haul Moving and Storage facilities I've seen.

Timothy Baxter  |  Overall Experience 
Rating:
5.0

Great place to store an RV

JOHN ROCHE  |  Overall Experience 
Rating:
5.0

Clean and very helpful. Maybe staff with more employees, this location has a lot of customer traffic and the employees get bogged down quickly. But they are great when available.

Roberto Machuca  |  Overall Experience 
Rating:
5.0

Staff was very accommodating. Thank you.

edwardo bueno  |  Overall Experience 
Rating:
5.0

The folks at this really nice, upscale facility took great care of us. Thank you very much!

Timothy Baxter  |  First Impressions 
Rating:
5.0

Good service

mellie madrid  |  First Impressions 
Rating:
5.0

Iris went above and beyond to help us when I moved out to PCS. She’s absolutely amazing and made the whole process simple and convenient. The facility was great, but the customer service sets it apart

murphy danahy  |  Overall Experience 
Rating:
5.0

Great experience

michael jones  |  Overall Experience 
Rating:
5.0

Excellent service very professional and patient with me. Was very helpful with accommodating my needs.

diane romo  |  First Impressions 
Rating:
5.0

Eli Was very patient with me and took the time to show me multiple units to ensure my needs were met. He answered all my questions and even gave me a referral source of moving assistance.

Martin Sotopena  |  First Impressions 
Rating:
5.0

Oscar greeted us very professionally, helped us with everything and took us to our new storage bin. Explained everything. He went above and beyond his duty to assist us in every way.

Christopher Riggins  |  First Impressions 
Rating:
5.0

Excellent service when I went in. Was attended in a promptly manner. Extremely glad i chose to go with uhaul

Isabel Morales  |  First Impressions 
Rating:
5.0

Amazing Customer service

christina riney  |  First Impressions 
Rating:
5.0

Great customer service.

Juan Cazares  |  First Impressions 
Rating:
5.0

Will rent again

Raul Camacho  |  Overall Experience 
Rating:
5.0

Everything went smoothly and I was able to unload immediately.

Brandon Hardison  |  First Impressions 
Rating:
5.0

You were great thank u

Nakiya Render  |  Overall Experience 
Rating:
5.0

Carmen and Nicole delivered our U-Pods. They were amazing. They maneuvered up our tough driveway perfectly and put the pods exactly where we needed them. Their communication was precise and helpful.

liz Yarbrough  |  Overall Experience 
Rating:
5.0

My drivers were friendly and efficient. Pleasure working with you.

Valerie La Rue  |  Overall Experience 
Rating:
5.0

If I need storage again in El Paso I will be back

karla barber  |  Overall Experience 
Rating:
5.0

No complaints, better than I was expecting.

Anthony Mitchell  |  Overall Experience 
Rating:
5.0

Customer Service is great. Mr. Oscar was very helpful. Took the time to show me the facility. Very clean environment. Thank You very much Mr. Oscar for your Great Customer Service.

Justine calderon  |  First Impressions 
Rating:
5.0

Move in and move out was an easy process. Facility was clean with a very convenient location.

Damian Chavez  |  Overall Experience 
Rating:
5.0

n/a

Marie Cable  |  Overall Experience 
Rating:
1.0

I visited the Northeast location. UBox was not available during the dates I reserved it. I received terrible service. I have already sent a complaint to the regional manager but haven’t heard back.

Melody Parra  |  Overall Experience 
Rating:
5.0

Had a very good experience with U-Haul the rates were one of the most competitive. Carmen from the El Paso office was very helpful, she is awesome. U-Haul rocks.

Eduardo Luevano  |  Overall Experience 
Rating:
5.0

Absolutely loved this facility. Super convenient and fairly priced. Staff was always very helpful.

Daisy Morgan  |  Overall Experience 
Rating:
5.0

Keep up the good work. CJ and the crew are very attentive and I appreciate and respect this. Thank you. Francesco

FRANCESCO Severini  |  First Impressions 
Rating:
5.0

I appreciate the military discount. Also long term storage rate specials could attract more military (3 year specials for soldiers going overseas with combined vehicle and household storage)

GERALD CRITCHFIELD  |  Overall Experience 
Rating:
5.0

The girls who came out where AMAZING! They came at the perfect time, we’re so nice and accommodating and made sure we understood what we needed to do. So impressed with them, thank you again!!!

erin hocevar  |  Overall Experience 
Rating:
5.0

I rented the UBoxes for moving so my main contact was with Carmen who did the delivery and pickup. She was awesome! She was knowledgeable and informative and always took my calls if I had questions.

jo cassidy  |  Overall Experience 
Rating:
5.0

Great

Ismael Ortiz  |  Overall Experience 
Rating:
3.0

Several attendants are helpful and extend themselves to help. Others need to work on their customer service etiquette.

Roxanne Merfa  |  Overall Experience 
Rating:
5.0

Very nice place. Used it twice now and very good service, clean, well lit. Very secure. Highly recommend.

Cynthia Rains  |  Overall Experience 
Rating:
5.0

Convenient and helpful staff.

Kimberly Clark  |  Overall Experience 
Rating:
4.0

Was really happy with previous management but noticed changes when the new management took over...

Gheri Bustillos  |  Overall Experience 
Rating:
5.0

Thank you for your professionalism

GREG MCLACHLAN  |  Overall Experience 
Rating:
5.0

Thank You to all staff for their expertise answering all questions I had. Staff members always eager to help and courteous.

MIGUEL GAMEZ  |  Overall Experience 
Rating:
5.0

The worker was super nice and friendly. He helped me put some boxes in my car and showed me my storage unit !

Brianna Lafty  |  Reservation 
Rating:
4.0

The facility and the staff were very good at taking care of our needs. My only disappointment was that the company does not prorate the payment for the service rendered. Lost almost a full month.

raymund rodriguez  |  Overall Experience 
Rating:
5.0

Carmen was great!!!

Randy Mapes  |  Overall Experience 
Rating:
5.0

Moving is very difficult, and the U-Haul employees helped to make the transition go smoothly. I am so grateful for everything they did!

carol robinson  |  Overall Experience 
Rating:
5.0

nice people great facilities

Adam Kassprazk  |  Reservation 
Rating:
5.0

Keep up the good work. I appreciate good work Thank you

FRANCESCO Severini  |  Reservation 
Rating:
5.0

Happy with service

samantha singleton  |  Overall Experience 
Rating:
5.0

Excellent customer service.

John Pabon  |  Overall Experience 
Rating:
5.0

All at U-Haul always helpful and knowledgeable, great customer service.

John Pabon  |  Overall Experience 
Rating:
5.0

A Little Bit Pricey at $90.00 per Month but ok for short term.

ronald fivecoat  |  Overall Experience 
Rating:
4.0

I had a good experience reserving my storage and the staff was very helpful.

David Richards  |  Reservation 
Rating:
5.0

I think your boxes should be a more wider.

Iola johnson lewis  |  Overall Experience 
Rating:
5.0

Very Helpful , i don't know how else to say it ...Thanks

ronald fivecoat  |  Reservation 
Rating:
4.0

When our car broke down during our move, it was easier to drive all the way across town to the Joe Battle location because we knew with certainty that they would be reliable and take care of our needs

Lorie Joens  |  Reservation 
Rating:
5.0

This facility had been great to us in our crazy move!!Always friendly and VERY helpful!Great suggestions and they were always ready to assist and give suggestions. I have been very impressed with them

Cynthia Rains  |  Overall Experience 
Rating:
5.0

Wonderful experience

ronnie gutierrez  |  Overall Experience 
Rating:
1.0

Reserved cargo van to empty U-Box into. Van smelled of cat pee and throw up, had a sticky mess under passenger seat. U-Box took 2 hrs to access even though we confirmed twice the day/time we needed it

Aleida Bautista  |  Overall Experience 
Rating:
5.0

Pick up went smooth, good service and most important no problems on the road.

Mario Carmona  |  Reservation 
Rating:
5.0

Thank you for making my move convenient. Moving is difficult enough without having to worry about storing things.

Ad Muniz  |  Overall Experience 
Rating:
5.0

Joe Battle staff rocks!

Ad Muniz  |  Overall Experience 
Rating:
1.0

I was charged when I didn't even have the equipment

megan monk  |  Overall Experience 
Rating:
5.0

Goodjob

majell salcedo  |  Overall Experience 
Rating:
5.0

Great service!

HECTOR VILLARREAL  |  Overall Experience 
Rating:
5.0

All the employees were always helpful and accommodating. Their assistance was always appreciated.

SYLVIA ARMENDARIZ  |  Overall Experience 
Rating:
1.0

I was wrongly and fraudulently charge for may- June 2018.I spoke with all these young people. Steven barraza ,Sergio Contreras , Jose seríano, Pablo,Sheila, Terry Colz. Carlos Padilla will call me.

Yolanda Trejo De Bedford  |  Overall Experience 
Rating:
5.0

The manager was kind, professional and patient to resolve the serious mistakes that Moving Help caused. And although couldn’t fix what moving help did, He offered some solutions and options to help.

CAROL WHITLEY  |  Overall Experience 
Rating:
5.0

I had a Ubox delivered. Carmen was kind and communicated well! She was easy to get a hold of if I had any questions.

Soutsada Sipaseuth  |  Overall Experience 
Rating:
5.0

Thank you for your patient I know I was behind in payment but you waited for us to pay you and get our stuff out without rushing us any other location would of sold our stuff but we are very grateful

grace pereyra  |  Overall Experience 
Rating:
5.0

Excellent

Erika Ibarra  |  Overall Experience 
Rating:
5.0

You guys rock!!!!

Oliver Granillo  |  Overall Experience 
Rating:
5.0

Good Staff at this location and the Manager was very helpful.

Jose Tijerina  |  Overall Experience 
Rating:
5.0

Exceeded my expectations?

Marco Varela  |  Overall Experience 
Rating:
5.0

Great management. Very helpful. Clean and well maintained. Secure.

William Williams  |  Overall Experience 
Rating:
5.0

Great nice building! Clean inside and out! Friendly staff will recommend to all friends and family!

Jose Belmontes  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Self-Storage

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  • U-Box® Containers

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  • Moving Supplies

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  • Trailer Hitches

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  • Propane

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