Customer Reviews for U-Haul Moving & Storage at I-10 and College

3,994 reviews

3885 Milam St   Beaumont, TX 77701

(409) 833-4358

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(409) 833-4358

3885 Milam St
Beaumont, TX 77701

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Yall did great!!

melinda Mcwherter 
Rating:
5.0

Customer did not leave a comment.

Janetta Harmon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Audrey Ramirez 
Rating:
3.0

to open on time

Ernest Livesay 
Rating:
3.0

Customer did not leave a comment.

JAMESANDREW EDWARDS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW ARAUJO  |  First Impressions 
Rating:
1.0

Only 1 employee working took almost 2 hours to pick 🆙 the truck standing in line was horrible since i am a disabled individual. My body was hurting like there was no tomorrow. Then they took 100 $ while instead of taking what was the receive. And to top it returning the truck 1 hour n a half dont use uhaul go to another company. Save ur money.

Ariadne Robles Fernandez 
Rating:
5.0

If your going to have all kinds of charges why is the truck I used today 19.95 I ended up paying 102 something for the truck that’s not 19.95 I will not be going to go with y’all again

Joshua Mouton 
Rating:
5.0

Customer did not leave a comment.

nicolas mcniel 
Rating:
5.0

Customer did not leave a comment.

Luwanna Brown 
Rating:
5.0

The trailer and its performance were fantastic. Not having a spare tire option makes me never use UHaul again. That’s MORONIC. You rent a car there’s a spare tire. If i break down and wait 3-4hrs for repair. How do you think that will go with a customer. Spare tire please. I’d even pay to rent it as extra. Just sayin’. Happy customer!

Mark Kashimba 
Rating:
5.0

Customer did not leave a comment.

Glenn Smith 
Rating:
5.0

Customer did not leave a comment.

Yvette Williams 
Rating:
5.0

Customer did not leave a comment.

gloria lambert 
Rating:
3.0

Customer did not leave a comment.

Onica Collins 
Rating:
5.0

Customer did not leave a comment.

Rakimber Thomas 
Rating:
5.0

Everything was perfect !

JOHELEN WHITE 
Rating:
2.0

Customer did not leave a comment.

crissi couder 
Rating:
2.0

When I showed up for my reservation on Friday, I did my walk around inspection. During the inspection I found numerous issues with the Van. First and most important was the bald tire on the left rear of the van. Also, the van was dirty inside and out. Also, the engine light was on and also showing oil change was required. Then my wife questioned me as to why they held so much out of our account. After looking at the contract they had charged me for the additional insurance and never asked me if I wanted that option like they have in the past. The manager did refund that upon my complaint when I returned the van. If this is the quality of service and product, I am to expect next time I need a rental, I will definitely look at other options. After looking online, I can see why the Yelp reviews are so low... If you have any questions or would like to speak with me, please call me at 281-476-3749 or 979-645-2183 after 4:30PM CST

Tiffany Waggoner 
Rating:
1.0

Hire more employees... I waiting foŕ over an hour to get my equipment AFTER ausingbthe app to checknin

Stacie Romines 
Rating:
4.0

Customer did not leave a comment.

Paul Faison 
Rating:
5.0

Customer did not leave a comment.

Kathlene Calais 
Rating:
5.0

Efficient and good customer service.

John Guidry 
Rating:
5.0

Customer did not leave a comment.

DAVID HAYES 
Rating:
1.0

2 time dropping off here. Everyrime Corey is here. He is very rude and unprofessional

Elise Fuller 
Rating:
4.0

Customer did not leave a comment.

Shoaib Mujtaba  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Naomi Mcghee  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

reginald gage 
Rating:
5.0

Customer did not leave a comment.

Rocco Mastrangelo  |  Online Move In 
Rating:
5.0

Nothing.

Samuel Cooke 
Rating:
5.0

Customer did not leave a comment.

Tyejany Spencer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina Allen 
Rating:
5.0

Customer did not leave a comment.

Roxanne Myles 
Rating:
5.0

Customer did not leave a comment.

Chaundrea Perkins  |  Overall Experience 
Rating:
5.0

Kind helpful friendly staff Thanks

teresa victoria 
Rating:
1.0

Staff is not trained how to work the computer and it takes forever to get your truck Only one person working on a Saturday morning creating long lines Limited equipment like dolly rental when reserved a month in advance so they make you pay for an upgrade appliance dolly Recommend going somewhere else

Kevin ridsdale 
Rating:
5.0

Customer did not leave a comment.

Glenn Standish 
Rating:
4.0

Staff was extremely helpful, but the location was under staffed.

Lisa Meloncon 
Rating:
5.0

Customer did not leave a comment.

keith mccormick 
Rating:
1.0

There is so many container containers stored at the end of the aisle you cannot drive thru I had the back my rental truck backwards and with multiple tries to get out Also very limited staff with long waits in line, the staff working on a Saturday are not trained to work the calls or work the computer

Kevin ridsdale  |  Overall Experience 
Rating:
3.0

It was busy location, the store was full of stuff so hard to tell about cleanness.

Shoaib Mujtaba 
Rating:
5.0

Customer did not leave a comment.

Mateen Babar 
Rating:
5.0

Customer did not leave a comment.

Anthony Nauls  |  Overall Experience 
Rating:
1.0

I've had nothing but problems from the rental to the customer service, especially from The General manager Phillip Jarmon. Whoever made this guy GM really did this location an injustice. His customer service skills are sub par. His resolution ability is lacking, and he loses his temper with the customer if they try to make a complaint. I've contacted corporate and I'm waiting for a response from them in this matter. I've used this location for over 20 years when I needed a moving van. This recent interaction with the GM makes me reconsider ever renting from Uhaul again. This guy needs to be retrained or sent back through training. I'm in shock Uhaul would give him this position considering his lack of empathy for the customer, considering his employees are the ones who put me in this position. Do better Uhaul.

Angela Smith 
Rating:
5.0

Customer did not leave a comment.

Don Daugherty 
Rating:
5.0

Nothing everything great when arrived

James Keith Zachaire 
Rating:
2.0

They wanted to give me a 26 ft U haul with half of the driver side skirt torn off & bent inward before axle. The license plate didn't match with paperwork or app. Also gave me a bent appliance dolley & strap was torn halfway through.

TIMOTHY REEVES 
Rating:
5.0

GREAT EXPERIENCE

HADLEY COHEN 
Rating:
5.0

Customer did not leave a comment.

CURT HYDE 
Rating:
4.0

Customer did not leave a comment.

Emily Chambers 
Rating:
5.0

Awesome staff

RITA FAULK 
Rating:
5.0

Customer did not leave a comment.

Isaac Henry 
Rating:
5.0

Customer did not leave a comment.

Tracy Felton 
Rating:
5.0

Staffs at this location are surely professionals they interact freely. A splendid experience. - Obing Olawuyi

Adeniyi-Paul Olawuyi 
Rating:
5.0

Customer did not leave a comment.

Tammy Pool 
Rating:
5.0

Customer did not leave a comment.

Michael Patterson 
Rating:
3.0

One head light didn’t work

Dashawn Reed 
Rating:
4.0

Customer did not leave a comment.

MATTHEW LEWIS  |  Overall Experience 
Rating:
5.0

The young lady that helped me was awsome she went away above to help me. Please give her raise/promotion

Emily Rollison 
Rating:
5.0

Customer did not leave a comment.

Acicia Walker 
Rating:
2.0

The keys that fits the truck lift gate lock didn't fit the lock.I told them and they were wanting me to buy a lock. That's wrong.

David Hurles 
Rating:
2.0

Customer did not leave a comment.

DANIELLE GOODWIN 
Rating:
2.0

Customer did not leave a comment.

LaShanda Brown 
Rating:
3.0

Customer did not leave a comment.

Dennis Howard 
Rating:
3.0

The lady working in the parking lot when I arrived was friendly. Unfortunately, I didn’t expect the cost to be drastically different from what was quoted on the internet. The truck rattled and growled, but it got the job done. The guy at the drop off return was nice and fast with the return.

Jinella Sims 
Rating:
5.0

Customer did not leave a comment.

LELA BAKER 
Rating:
5.0

Customer did not leave a comment.

Carlos Lopez 
Rating:
4.0

Customer did not leave a comment.

BRIAN SATTLER 
Rating:
5.0

Excellent experience!!!

Marilyn Adams 
Rating:
2.0

Rude staff got in yelling match with a customer. Charged extra fees not disclosed at rental

GUS HOLLIS 
Rating:
5.0

The service is good here

Phani Chigurupati 
Rating:
5.0

Customer did not leave a comment.

Troy Hunt 
Rating:
5.0

Easy pick-up and drop off. Affordably priced.

Monica LoVerdi 
Rating:
5.0

Customer did not leave a comment.

PAUL BLOUNT 
Rating:
2.0

The guy unhooking the trailer didn’t raise the tongue high enough for me to drive away. He said it was as high as he could get it. I said it had to go higher so he found the appropriate tool to raise the tongue and I drove away. He was not the brightest bulb in the chandelier. When I phoned in the reservation for the trailer I said I would pay cash at the end. I was told a credit card would only be needed to reserve the trailer. When I picked up the trailer I said I would pay in cash when I came back. They ran the credit card anyway. I don’t think your people pay attention and yes I would do business somewhere else if you had competition here.

jim heintzelman 
Rating:
1.0

Charged me an after hour’s service fee. I didn’t do anything after hours. I have no idea why I was charged for this

CALEB HARTMAN 
Rating:
3.0

You need to have more than one person working the front desk you stand in line way too long to rent your vehicles or trailer

Arthur Scott 
Rating:
3.0

Customer did not leave a comment.

James Thomas 
Rating:
5.0

Customer did not leave a comment.

Isaac Henry 
Rating:
5.0

Customer did not leave a comment.

Terry Blaze 
Rating:
5.0

Very friendly and thorough staff.

Steve Kemp 
Rating:
5.0

Advise people if they are paying in cash that their deposit may be returned by check. This is ridiculous! When I gave a cash deposit I expected my cash deposit back. Not a check.

MATHILDA JACKSON 
Rating:
5.0

Customer did not leave a comment.

BEN HYDE 
Rating:
5.0

The truck did not drive very well. It desperately needed an alignment. It was awful, I had to drive very slowly because the truck needed to be serviced, an accident ready to happen. For that reason alone, I was extremely dissatisfied because not only did U-Haul put my life in danger, but others on the road in danger as well.

Geraldine Sullivan 
Rating:
5.0

The guy that helped me was amazing. I got there at 7:58pm and they close at 9. He still helped me and had an amazing attitude. He deserves a raise.

DeAndre Bradford 
Rating:
5.0

Customer did not leave a comment.

Elkisha Ruffin 
Rating:
2.0

The Black gentleman was very rude and very disrespectful. Prefer the ESTEX Freeway location. Outstanding people there!!

Michael Hiller 
Rating:
5.0

Watch them when they charge the double charged my account

Sherie Leggitt 
Rating:
5.0

Everyone was nice and helpful with my rental

Deanna Bruner 
Rating:
5.0

Customer did not leave a comment.

JANELL MARKS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Underhill 
Rating:
3.0

Unstaffed and long wait Use the free 1 month storage locker which was very difficult to get the truck to turn down the aisle making me having to back up

Kevin ridsdale 
Rating:
5.0

Customer did not leave a comment.

Heather Mccarty 
Rating:
4.0

Acknowledgement of customers upon arrival, to be helpful with any questions on what to do.

jocarolyn morris 
Rating:
5.0

Can a final receipt be emailed to me upon completion of rental?

Robert Underhill 
Rating:
5.0

Don't charge so much for mileage. When I pay for a extra day it should come with mileage for that day. Gas is already high enough. Your taking advantage of people. If you pay for a extra day you should get the same mileage for it. At the end of the reservation then you should charge if the individual goes over the mileage for the two days or however many days they pay for

Brian Hall 
Rating:
5.0

Staff and vehicle was cleaned and worked good.

Tammy Johnson bassett 
Rating:
5.0

Keep do what you doing

JOHNNY VU 
Rating:
1.0

Very bad corporate customer service

Breinner Hernandez 
Rating:
5.0

Customer did not leave a comment.

Dawn Myers 
Rating:
5.0

Customer did not leave a comment.

Damian Viltz 
Rating:
5.0

Keep doing what you're doing

Tyrrell Hopkins 
Rating:
4.0

Customer did not leave a comment.

donald jackson 
Rating:
5.0

Customer did not leave a comment.

Felecia Colton 
Rating:
4.0

Customer did not leave a comment.

jaterra dugas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aundria Lewis 
Rating:
5.0

Customer did not leave a comment.

Ebony Joseph  |  First Impressions 
Rating:
1.0

Booked a truck for 12/20 with 1 month free storage needed the storage for 12/23 and could not schedule the date as the U-Haul app would not allow. Called the storage location and they could not help Please call me at 734-377-7831

Kevin ridsdale  |  Online Move In 
Rating:
1.0

Y’all to fuckin high y’all trucks aren’t up to maintenance for the PRICES y’all charge yall are highway robbing people FUCK YALL !!!!

Bianca Petetan 
Rating:
5.0

Lovely experience

PHELESHIA LAMB  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Price Chambers 
Rating:
5.0

At this location, they need more than one person assisting at the register. The line gets very long very fast! But the young lady at this location is amazing!

Eleza Armstrong 
Rating:
5.0

Customer did not leave a comment.

MARK RULE 
Rating:
5.0

Customer did not leave a comment.

RITA FAULK 
Rating:
4.0

Customer did not leave a comment.

Neely Byrd 
Rating:
5.0

Keep the customer service person that helped us today when we picked up in Beaumont, she was very professional and nice.

Crystal Smith 
Rating:
5.0

Customer did not leave a comment.

TOESHETA BLUE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA GREEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAHEEN ALI  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Troy Young  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrice Saunders  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMES DOWNS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUVENTINO ALANIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARVIN LEWIS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Peggy Sloan  |  Overall Experience 
Rating:
5.0

One year there was a hurricane. I had insurance through Uhaul to pay me for my things and they told me that the insurance did not cover my damages. I don’t like that we have to pay for insurance and don’t receive anything back from the damages. But I still came back because of convenience.

Althea Warner  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA RIDLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIC WEBER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chell King  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAKEITHA TRUSTY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phillip Jarmon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LATAINYA BROUSSARD  |  Overall Experience 
Rating:
5.0

The whole experience was a good one.

TINA MAZZOLA  |  Overall Experience 
Rating:
5.0

My experience with the staff has been wonderful. Friendly, and ready to help.

Isaac Aklamanu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIONTE ALEXANDER  |  Overall Experience 
Rating:
2.0

I paid to have entrance after hours. Majority of the time the gates were broken. Once I tried renting a dolly and they informed me there was one available, only to get there and it wasn’t.

TIFFANY STALLION  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

EDWIN FRANK  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jacqueline Tillman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin Patterson  |  Overall Experience 
Rating:
5.0

Great Service

patrick jones  |  Overall Experience 
Rating:
2.0

In the two years I had my items in the storage I no issues. But when I went to clean out my storage on June 7,2023, there was NO POWER to my unit and me fridge had MOLD in it. When I asked the Rep., when this had occurred, I was told that the power had been out for a MONTH. When I asked why wasn't notified I was told NO ONE HAD BEEN. There was NO APOLOGY, NO CONPENSATION. I PAID for a Unit that was suppose to be Temperature Control and My last month that was not the case. Your Policy has to change to inform your customers if something happens that will affect the contents of their Unit.

CLARENCE GUIDRY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LATAINYA BROUSSARD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tricia Gilford  |  Overall Experience 
Rating:
4.0

Uhaul trucks uses a lot of gas just for in town usage. Over all it was a good experience.

DIANE HILLS  |  Overall Experience 
Rating:
5.0

At first had some anxiety about the online in, but it was an overall success. All I had to do was arrive on location and move in! Zero issues!

Denary Jones  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

YVETTE HOWARD  |  Overall Experience 
Rating:
5.0

Team was very helpful and knowledgeable about the services.

JANELL MARKS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Betty Adjignon  |  First Impressions 
Rating:
1.0

The manager at the location was extremely rude to me I was given a storage without lights then given another one had no lights also and then the third time given one with lights we couldn’t get in do I went to the front office there was 3 employees the manager no one came to help I had to call the 1800 go uhaul for assistance.The experience was horrible

LORETTA CARREY  |  First Impressions 
Rating:
5.0

Great service and communication keep up the great work

CHRISTOPHER KIRKENDOLL  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

patsy jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIARIS GEORGE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Katherine Babino  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jenae Marks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alice Garcia  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Gregory Goodman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARCELL MIMS  |  First Impressions 
Rating:
1.0

The wait and the store manager was rude and not very helpful

Sarenna Barnett  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

KELVIN WILSON  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

christopher gothe  |  Overall Experience 
Rating:
3.0

The staff was not friendly

Jowanna Randall  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Steven Trahan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alecia montgomery  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFERY LAZARD  |  First Impressions 
Rating:
5.0

The young lady that helped me both days I went there she was very pleasant on both days a pleasure to do business with .🙏 have a blessed day

Esther Morris  |  First Impressions 
Rating:
1.0

They did not pay their light bill and I couldn’t get into my storage for 3 days

LUVKEVIA WOODS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Holmes Sr  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jeffrey Holmes  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

William Killman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

McKinley C Lewis  |  Overall Experience 
Rating:
5.0

..

Angela Jones  |  Overall Experience 
Rating:
5.0

Great team, store manager caters to the people and helps make moving transition good

NELSON FRANK  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Michael Caballero  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

BENNIE HAYNES  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

sharon reed  |  Overall Experience 
Rating:
5.0

They worked with me when I was late making payments! Thank you!

RENUKA HALE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kiara jackson  |  First Impressions 
Rating:
5.0

The staff was friendly and extremely helpful as well as understanding.

Terri Alfred  |  Overall Experience 
Rating:
5.0

Thank you, Phillip Jarmon for your professional and courteous hospitality. Your commitment to pleasing and serving us as a customer for nearly 2 years was outdistancing. We appreciate you. You are a valued asset the UHaul as an employee. Thank you Ms. Cleary

joanne cleary  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

AMANDA RELLE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael Caballero  |  First Impressions 
Rating:
1.0

I had to jump fence to get out

BENNIE HAYNES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

diane granger  |  Overall Experience 
Rating:
1.0

1... Thank u for calling u haul please hold and no one ever come back to the line so that I could pay rent. 2... Was unable to change online acct psw and was told manager would have to do that as well as change contact /unit access person but he was never there and again when I called was put on hold. 3... Was suppose to have 24 hrs access and somehow was locked inside the gates unable to leave after store hrs into the wee hours of the morning before finally deciding to try n climb the fence and go find help because I didn't have my cell phone with me. Had to walk alone after midnight down the streets of Beaumont in search of a person or place that would allow me to use their phone to contact your 1800 # so that I could get. My vehicle out and hope n pray my boyfriend believed me when I got home. He didn't and still doesn't. When I told the young ladies working the day after they said they knew the gate was messed up. So why then is there not a sign or why isn't it locked after hours so that this does not happen and they respond oh your not the only one. My point exactly. Not only did this happen to me but to others and it was not safe and very irresponsible of your employees to shrug it off and allow it to continue to occur. So pretty much I have not had a good experience with U-Haul at all and I will never use a U-Haul facility ever again. My truck rental experience too was a disaster. I'm was and still am very much disappointed with not just that location but U-Haul as a whole.

PHYLLiS RICHARDSON  |  Overall Experience 
Rating:
2.0

This specific place needs more employees. Everytime I needed to go to the front desk, there have been a 40 min to hour plus wait. Many times 20 to 30 minutes on one customer. I understand stand things takes time but at least hire more people to accomodate the work load.

DeMarcus Lipscomb  |  Overall Experience 
Rating:
3.0

Upon leaving unhelpful staff, but the overall experience was good.

CHRISTINE TATUM  |  Overall Experience 
Rating:
2.0

There was always clutter in the area of my stored RV. With 24hrs of entry I felt my RV was vulnerable. My concerns became a reality. Well over $5000 of equipment was stolen along with damage to my RV. I was later informed that this sort of thing had happened at other u-haul facilities after the fact. Not only the lost of my equipment but not so much as we are sorry this happened but I did get this request for a survey. Don’t think this is sour letter but and opportunity to do better. I truly believe 24hr entry is unnecessary. No one is moving at one or two in the morning, it only put honest people property at risk. You could also highlight the need for personal insurance on rentals that require it.

JAMES WALTER III REED  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NELISIA MALDONADO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel M Alvarez  |  First Impressions 
Rating:
2.0

Very poor security without accountability, the complete staff was great, Thank you for your hard work. In 2 years the rent increased almost 35%, with no added benefit to the customer. My trailer was broken into twice at this facility, so the security is very bad and zero accountability by the company, my expenses to repair this trailer were not refunded as there is no insurance available for vehicles that are parked in your facility, basically, you are charging for parking on the street with a fence that does not protect from anything. I am sure that I will use U-Haul in the future, but I will think twice to use this type of storage facility without accountability.

Jorge Hinojosa  |  Overall Experience 
Rating:
3.0

Day okay I have no problems yet so I'm hopefully I don't if I do I will let them know

joan hadnot  |  First Impressions 
Rating:
3.0

Uhaul is normally convenient and good for me, but the last couple of experiences have not been. In Las Vegas, I was told that a car hauler would be guaranteed as I reserved it 2 weeks in advance for a military move. I also called 3 days in a row preceding the reservation. Two days before my cross country move I was told the reservation could not be honored, forcing me to purchase a trailer for $3,700. I also reserved a 10x15 storage unit with the uhaul 1-800 number, at the location in Beaumont, only to be given a 10x10 unit by the representative at the location, once again inconveniencing the move process.

MARKUS MANUEL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RONALD WILSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea Escarpeta-Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Betty Morris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAKEISHA BELLARD  |  First Impressions 
Rating:
2.0

The latch was hard to open only thing staff said was we could move to another unit they always complained when I was in there more than 30 minutes one guy got to close to my truck one day and my dog barked at him and he threatened to stab my dog price to high

Woody Heidleberg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kierra Piert  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Myron Mitchell  |  First Impressions 
Rating:
3.0

My key card doesn’t work because their key card machine is broken. No military discount either.

Angela Jackson  |  First Impressions 
Rating:
5.0

James was very good…

Erica Rucker  |  Overall Experience 
Rating:
5.0

Satisfaction

Lester Wells  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAQUANA YOUNG  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Denise Pickens  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

KENYAN CROWEL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAKITA METOYER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lisa gilmore  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angela Jones  |  First Impressions 
Rating:
1.0

most times you call, they immediately put you on hold, without even letting you answer whether or not you can hold.

Danyel Victoria  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PORTIA ROY  |  Overall Experience 
Rating:
5.0

Great management, Mr Phil is always on top of it, with the greatest customer service we have ever received

Edward Alston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

celeb mcbruver  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAQUANA YOUNG  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LINDA RICHELLE ANDERSON  |  Overall Experience 
Rating:
4.0

Only used 2 days into the month and was still charged a whole month to close account

Thadius Gensel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie Batchan  |  First Impressions 
Rating:
5.0

The facility and staff were professional and helpful. The slide on my unit was the only downside to this experience, it really needed to be replaced. Overall I would rent here again.

Jean Fuqua  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barry Joel Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barry Joel Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorine Trahan  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

RACHEAL MOORE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina Rico  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cressenda Montgomery  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lanaya Coleman  |  Overall Experience 
Rating:
5.0

Long wait times but everyone that worked there were extremely helpful and courteous. Thanks for allowing me to park my truck on your lot overnight.

Andrew rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon Gadke  |  Overall Experience 
Rating:
5.0

I had a great customer experience. No complaints!

Deltra Gregory  |  First Impressions 
Rating:
5.0

Staff was helpful and courteous at start in Georgetown, Tx and at return in Beaumont, Tx. Will definitely use this service again.

Barry Joel Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea Davis  |  Overall Experience 
Rating:
2.0

Went in to rent a storage space for my rv. I was assinged a spot and went to unload. A Uhaul trailer was in the spot. Walked back to the office and spoke to the desk clerk. He said he would be awhile because he had customers. He was the only person on duty. He should have told the customers he would be right back and moved the trailer. He didn't and said i could get a dolly and move it myself. When you wait on a customer prior to other customers you should take care of that customer. Period no excuse for his lack of service. Basically he let me know my problem was my own since he had already collected the money.

scott bernard  |  First Impressions 
Rating:
3.0

The staff are not friendly and they never have enough people working.

Christina Jones  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maxine Savoyt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Higdon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James Bock  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ray Balderrama  |  Overall Experience 
Rating:
2.0

I have used Uhaul serveral tines before, i like climate control because it preserves my stuff better. When i moved the place was not dirty. My three main complaints are the storage thermostat said 85 degrees . The exit door at the end of the hall, emergency not the glass door there is a huge gap between the floor and the bottom of the door that air is escaping which contributes to the problem. Now on to the glass door it is broken falling off the hinges literally. The lock n key was in the storage when i arrived which was great! However the storage it self has insulation hanging down from the ceiling in my unit. So when we open the door the particles fly and guess where it’s landing yes on the items I stored. I got locked in the gate because it was broken my code not an interning customers code was i for 15-20 minutes, i pressed the intercom and no on answered after several times I tried. . This was upsetting mostly because i couldn’t get anyone on the local line or on the customer service . I’m just not use to no customer service like this. Additionally the young lady on the 1800 # was very apologetic and I did appreciate that. She said “ I’m very sorry this is not the experience we want you to have with Uhaul” ( she made the difference for me, i was really frustrated) and proceeded to transfer me to another department to handle my complaint. I held on another 10 minutes and I just hung up because that was an extra 30 minutes taken from me moving. I had people helping me. I went back to storage on yesterday and my code didn’t work again, so i had to sit in the line and wait till someone could look up my information, i understand that part bUt it really does negate the whole check in not having to wait issue. The young man did give me a card which worked and i did appreciate that . Never the less i am dissatisfied with my unit! I will be moving when my month is over, i don’t pay to get insulation particles on me or my stuff nor do I pay for my belongings to be the same temperature as the none climate control. Oh n I never had to sign in at the building ( when entering) so safety is also an issue, just drive your car up and the glass door opens up no code needed. I’m really concerned about this!!

Thira Simon  |  Online Move In 
Rating:
5.0

Ms. Rachel was very knowledgeable and helpful in assisting me. One of her co-workers did not explain some things to me, but she acted immediately in correcting the problem. Thanks Ms. Rachel. Your customer service is outstanding.

Felicia Lazard  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARSALEENE NESMITH  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pamela Dixon  |  First Impressions 
Rating:
5.0

Fast check in friendly staff

Ray Balderrama  |  First Impressions 
Rating:
5.0

Very nice facility

Felton Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LATAINYA MATTHEWS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karl Kennicker  |  Overall Experience 
Rating:
1.0

Never again they had bugs n my stuff

ORLANDO ARVIE  |  Overall Experience 
Rating:
5.0

Very kind, patient and professional employees

Lanaya Coleman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chernetha Jones  |  First Impressions 
Rating:
5.0

My experience was great with the u-haul facility i had awesome customer service!

Ericka Green  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

mario dominguez  |  Overall Experience 
Rating:
3.0

Good place

Anthony Nauls  |  First Impressions 
Rating:
2.0

Units flooded- was given a brochure as Contact info for damages. It was not the correct brochure. Items were placed in a storage box and sent to Louisiana. Tried to retrieve box three months in a row. Each time they told me it would be there in two weeks. It was not. I paid 100s in extra storage fees. Customer service over all was rude and dishonest. This did improve the last 60 days.

Virginia Roberts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Korona Walton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE TATUM  |  First Impressions 
Rating:
5.0

I appreciate the friendliness and professionalism of the staff.

frederick brent  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean Fuqua  |  First Impressions 
Rating:
4.0

Well deserved surprise for a free month of storage!! Thank you Uhaul

Erica Stovall  |  Overall Experience 
Rating:
2.0

Manager could utilize and improve on her communication skills. She was VERY disrespectful.

Gabrelle Wheaton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

frederick brent  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Erica Stovall  |  First Impressions 
Rating:
4.0

The gate was broken for the duration of our storage use and we did not have proper access to our items. This was the only downside

Sherieda Rideaux  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber Cato  |  First Impressions 
Rating:
1.0

The woman working Saturday around 1PM (i-10, Bmt TX) was very slow in processing the long line of customers because she was training another employee. She didn't acknowledge any of the 7 people waiting while she came and went checking in and out one customer at a time. More staffing would have been ideal on a busy Saturday. After checking in my rental thoroughly and explaining everything and adding personal experience stories to her trainee, she said I was done. I took that opportunity to tell her there was no toilet paper or paper towels in the climate controlled facility(that I just spent 3 hours moving into). She laughed it off while saying her housekeeper was off today. She then went back into the office. I walked past an overflowing trashcan in the parking lot to my ride only to hear how rude the woman had been to my friend waiting for me in the parking lot and to another potential customer. Everyone that I had encountered prior to the this woman did an outstanding job handling my account, from picking up in lake charles to the multiple phone calls I had to make to find storage an hour away from where I need to be due to the losses in our hometown area. I had to pay extra to move and store my items due to the hurricane decreasing availability. A wrong turn upon arrival put me short in gas and over in milage beside being late w the truck. I'd expect the facility to be properly staffed and maintained. I also had a lot of problems with app account...I wasn't able to use it hardly at all. Thank you for your time, Heather LeJune

heather lejune  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Therese Moody  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

candice gilliam  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jorge Hinojosa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gina KING  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shayla Garlington  |  Overall Experience 
Rating:
1.0

I don’t live here anymore so when the storage got flooded I wasn’t able to come here until now. When I went to clean it out they said they went in there to make sure there wasn’t any mold. Several pairs of Jordan and Nike sneakers are missing. I had a pair of red bottom heals that I only had worn twice are all beat up like someone wear them in a marathon. I’m just glad they were not missing as well. The sneakers were stored high enough that I know they did not get damaged in the flood. I believe the were stolen.

NICOLE Chaudhari  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gina KING  |  First Impressions 
Rating:
5.0

Management was very helpful and assisted me through out the entire process. Very hands on and displayed patience.

Cherril Orange  |  First Impressions 
Rating:
5.0

Easy process staff was very accommodating

Sherieda Rideaux  |  First Impressions 
Rating:
5.0

Awesome and knowledgeable customer service felt very welcoming

Pleashette Anders  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NYAZIAH JOHNSON  |  First Impressions 
Rating:
4.0

The storage was great Philip the manager is awesome the whole insurance thing for flood and this is a flood area really ran me hot if I would have known it wasn’t covered I would have took my chances without paying for insurance only to get no help from Fema so I lost things that were valuable so it hurt like I’m sure it did for others.

Geneva Wolf  |  Overall Experience 
Rating:
1.0

We were sorely disappointed with how this location handled our belongings during Tropical Storm Imelda, Sept 2019. The staff took it upon themselves to dispose of our furniture and various items without giving us a chance to make an assessment, even though they promised to do so. The items were in storage while we renovated our property and since then we've had to refurnish the whole house. Phillip, one of the owners of this location, is the ABSOLUTE WORST when it comes to customer service. He goes out of his way to present a DISMISSIVE & UNCARING attitude.

sherida coney  |  Overall Experience 
Rating:
5.0

Its ok

William Dunlap  |  First Impressions 
Rating:
4.0

Thank you for helping us all with tropical storm Imelda, it sucks that it had that much impact but thanks for allowing us to get to our unit and assess the damages in an orderly fashion.

geneva wolf  |  Overall Experience 
Rating:
1.0

The climate control building always smelled and always had lights out. There were roaches throughout the building and an ant pile continued to grow in my storage.

RAYDHANA JONES  |  Overall Experience 
Rating:
2.0

I am very upset ive been with the uhaul storage havent missed a date . Ive lost brand new furniture an some sentimental things i could never get bck . 2yrs

David Williams  |  Overall Experience 
Rating:
1.0

Due to TS Imelda you without MY CONSENT threw away precious memories because "it got wet". I was never given a needs to be out by date. I rented that storage for 4 years. I am heartbroken thanks to u

CARMELITA HARRIS  |  Overall Experience 
Rating:
1.0

A few of the employees had major attitudes. Also, I was told that the flood would be covered by insurance and it’s not. I lost very valuable items/appliances. Just because I was given wrong info.

kassi phelps  |  Overall Experience 
Rating:
5.0

Phillip and his team in Beaumont, TX were amazing during the flood. Great communication and organization allowed my sister to empty my unit. I live in Seattle. My sister raved about your folks on site

ALBERT MILES ELDER  |  Overall Experience 
Rating:
5.0

The storage and showroom was flooded during Imelda. Jerry was amazing coordinating all people emptying units and placing items in bins . He needs recognition

Regina Rico  |  Overall Experience 
Rating:
5.0

It’s a great place employees are friendly and kind and well respectful

delaina issac  |  Overall Experience 
Rating:
1.0

I had to cancel due to cashier not giving me what I asked for and double charging me.

karmaneisha sylvester  |  First Impressions 
Rating:
1.0

VERY POOR

Lashawn Clark  |  First Impressions 
Rating:
2.0

I rented a truck and rented a self storage. By the time I finished packing, we headed to the storage location, and found it was still had a store lock on it. I called customer service

Khristie Wagner  |  First Impressions 
Rating:
2.0

I checked out on June 9th and was told I would not get charged for another month. The next day I was charged for another month. I requested my money back and was told that they could not.

MALVOLA CASMIRE  |  Overall Experience 
Rating:
1.0

I had to wait in line for over an hour, there needs to be more people working the counter.

Jasmine Grays  |  Overall Experience 
Rating:
4.0

Thank you

DOMINQUE JESSIE  |  Overall Experience 
Rating:
5.0

You have a very nice staff. Look forward to doing business Whit you again. Thank you Kenneth.

Kenneth Meshwert  |  Overall Experience 
Rating:
4.0

Well maintained, clean, friendly staff.

JOSEPH MALBROUGH  |  Overall Experience 
Rating:
5.0

Uhaul has always been my number one choice and always will be! Thank you!

Chivas Mason  |  Overall Experience 
Rating:
4.0

The only problem I had was the door was difficult to lock because the hinges weren't quite straight, which made the holes in the door crooked where the lock was put on. Staff and facility was great!

Janet Grafe  |  Overall Experience 
Rating:
5.0

The team of workers at this facility were exceptional. Very friendly and helpful. We will definitely recommend them to our friends and family.

james dozier  |  Overall Experience 
Rating:
2.0

I personally would NOT recommend this company to any of my family

bonnie johnson  |  Overall Experience 
Rating:
5.0

Everyone was friendly and helpful.

Maya Gallien  |  Reservation 
Rating:
5.0

I’m very satisfied. Thanks you.

carlos fajardo  |  Overall Experience 
Rating:
2.0

There was a misunderstanding with one of the representatives, however, another rep seemed to have understood me and corrected the problem. I was only trying to change a reservation date and location.

nichele davis  |  Reservation 
Rating:
4.0

Todo bien

luis Cantillo  |  Overall Experience 
Rating:
3.0

My clothes got damaged my containers were full of water.

latasha bibbins  |  Overall Experience 
Rating:
5.0

The young lady that helped us was very knowledgeable. Her name is Cat. She had everything done in a very short time. Very efficient, well mannered and very professional. Delightful.

BEVERLY SPRIGGS  |  Overall Experience 
Rating:
5.0

Thanks for your help in my time of need in storing my personal items!! Great experience!

Jennie Franklin  |  Overall Experience 
No reviews have been submitted for this location.

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