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Max MCustomer Reviews for U-Haul Moving & Storage at Garvey Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent
ELI CThe customer services they are to aggressive, without help, they do not care the business very non polite, unfriendly.
jose lThe car I rented this time was terrible. The driving was very rough and it was very hard to drive.
CHEE TThe cab was clean, yet when I arrived at my destination after picking up the truck and opening the box the dolly was laying in the back not attached, 0 moving pads (mom let me use her blankets) also, dirty….. 2 plastic cups, and a dirty paper towel. Aside from the condition of the box, the gentleman working the counter was great friendly and helpful when picking up.
Sarah LEmployee very helpful and explained very good the contract
Marisa BJust want to give a shout out to Justin, his attention to detail was great, he was extremely knowledgeable of your services.
Robert SThe employee that helped me was very efficient and was able to process me and another customer simultaneously as well as get us both hooked up to our trailer and auto transport with 15 mins. Best service I have had at U-Haul
Marcos STerrible customer service from the fat fuck at the front desk from pick up and drop off. Took his sweet ass time and made me and my elderly father wait in the rain till he was ready. Lazy fuck.
Gerardo CCalled and offered a different drop off location at a discount price, then “ didn’t have that info on record”… yet it required us to drive over 1+ hours versus a 20 minute drive for drop off. Poor communication on their part. Why would we agree to drive over an extra hour for nothing? We did it for the “promised” discount. They need to communicate better. With clients and each other.not ever using again.
Andy LNothing to improve. The employees were so friendly and helpful!
Linda VFriendly
maria rGood customer service
mike sVery services for costumers
Mercedes MThe CCR was rude
Juan MMy rental was delayed due to a previous customer dropping it off late. The radio / USB connector was broken.
Steve NQuick, courteous customer care by staff. Overall, a great experience from start to finish!
Leonard NThe process was simple. Customer Service excellent
John A👍
ELI CI want to write about Customer service. Unfortunately there is no customer service at this location. Been here twice and both times I’ve felt like I’m bothering them. I was in and out, I guess that’s all they matters
Raul PTook less than 5 minutes! Quickest ever!
Richard EWould be great time saver to have detailed user guide to turn on/off high beams, emergency brake, ac, heater, etc. and what does the M & 1 mean on gear shift and how to use. so don’t have to waste half hour pushing buttons and testing each. Otherwise seats are super comfy! Can’t beat the prices! Most the time, they had me in and out, were usually easy to work with when needed to extend time of rental. With my budget and time restraints couldn’t have done the move without uhaul. Thank you
Lupe NTruck was dirty, smelled of cigarettes, and had sticky floors. Truck alignment was off, requiring the steering wheel to be held at almost a 45 degree angle toward the left to maintain a strait path. This blocked the speed gage and was overall a poor drive. Suspension may as well have not been installed at all, the ride was jarring to say the least. Original pick up location did not have my reservation and dispatch offered a truck in poor condition as a replacement. Would not recommend.
Andrew SHave kinder representative
Rachel LThey should tell the staff that if they speak two languages they should use them to help people.
Manuel ABrandon was great. Let’s Go Brandon !!!!
mike sThis place is amazing outstanding service
LUIS MFriendly service quick and easy.
Manuel GThe 20’ truck was pretty old. Smelled of 10 years worth of cigarettes. The steering wheel was sticky. The cab was so unsealed it sounded like the windows were permanently down. And there is a shifting problem between 1st, 2nd, and 3rd gear. Other than that, the vehicle worked great and thankfully that Ford will last another 15 years
Tyler ZThe tire pressure sensor was not working at all. We drove in the morning and it notified us that the tire pressure was low on the left rear tire. Which we checked and was low. The store should checked first before gave us the truck. Then after we filled up the pressure, within 30 minutes, we got the same message. We stop by the gas station and turn on the vehicle information, the indicator said the left rear tire pressure was zero. Apparently no one had done a thorough check.
Victor WAll the ladies i spoke to over the phone were the best professional informative! Andrew was great professional and helpful; but only reason i don’t give 5 stars: 2 guys need csr training- received angry call from Larry stating they haven’t heard from me when I’d been calling daily& misquoted charges; the guy who took my final payment on 11/29 could not be bothered with decent humanity no eye contact, short incomplete answers, left us waiting in silence as if we needed special clearance to converse though had casual conversation with another employee mid-transaction; U-Haul has great prices doing business was great pleasure until last guy who left bad feeling in my gut. Will do everything possible to use another U-Haul shop next time. If i want to be treated like a peon I’ll go to s. Korea! Thank you for asking
Lupe NThis is a poorly run U-Haul location. Customer service bottom notch.. Always up sale there items. This U-Haul location has a history of NEVER opens on-time. Suppose to open at 7:00, they open the door 7:20am. Never go there again..
Simon UI Recommend this service because it is very very efficient and it’s employees are very friendly; Good bless you.
Pedro GNinguno, pues todo fue muy fácil y su personal muy amable Gracias
PEDRO LVery nice and helpful staff..
Lou J | First ImpressionsShit customer Services
Carmen OVan smelled like wet dog and had husky fur in the cargo area.
David ANo customer car parking. So big parking spaces but I was told to park on the street. No friendly service.
Stephen KThe two chubby employees there are very despotic and treat you as if to say if you want and go where you came from
Esteban FWhen checking the uhaul back in at the end of my rental, I changed the payment card to the card it was originally supposed to be on, however it still charged a different card.
Deborah MVery nice guys at the counter!!!
Charlene PEmployee had a bad attitude
Adam YFirst time I receiving a dirty truck. With a busted mirror. I’m not a big complainer but it doesn’t mean it’s right. The guys work hard and are professional.. something went wrong this time. I understand but now everyone else will.
ANTHONY OGreat job, keep it up.
Oscar RAfter hours return via uhaul app unsuccessful. App showed as complete at location/dyeing drop off but was informed the following day of non completion. Issue resolved via phone
Jay BNot much to say for a first time at this location - just fast service and simple to make my plan go smooth. Thank you.
William JNot a big deal, but pictures were not as truck was given. Dirtier than pictures, which was fine but just didn't want anyone to say that I got the truck dirty based on older pictures to be approved. Same with fuel picture. I actually gave back with a bit more fuel and that's ok. Should have more staff on a Saturday morning. 1 guy there and was overwhelmed by large rental order.
Richard BA very professional environment!
chris t | Overall ExperienceBoth times I went there spoke to the manager he was excellent with me second time I went there spoke to an employee and he was excellent too great service great attitude no complaints I believe they both went above and beyond their job thank you all U-Haul great experience not happy about the insurance Price but it'll do.
David C | First ImpressionsVery happy with the professional team.
chris t | First ImpressionsI did not use the storage unit. I canceled it right away.
LUCILLE P | First ImpressionsThank you guys
Paushida Z | Overall ExperienceThank you guys
Paushida Z | Online Move InThey double charge me and the staff could not do nothing. they told me that the next morning the Manager Justin would call me back and I waited until 12pm for a call and no one called me so I went ahead and called him and he had no idea what I was talking about. He was Adamant about them not over charging me and that on his end it showed one charge. I had to leave where I was at to show him my bank statement showing that I was double charge.
SANDY M | First ImpressionsI was pleased with the sized of the unit customer service was great by Justin it was very smooth the whole experience.
Tony H | First ImpressionsAbsolutely recommended
tju s | First ImpressionsMr Lopez is the young male U-Haul representative that helped arrange my new storage unit for me this awesome and amazing Sunday. Mr. Lopez's customer skills and communication is beyond extraordinary.
maggie V | First ImpressionsStaff was rude at check in, but were very nice and helpful after that. Facility looks clean but has roaches. Checkout process took far too long. And could never speak with staff onsite for help
Mark C | Overall Experience