The storage units roof had a leak that leaked all over my furniture
Lauren S | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Fort Polk Entrance Road
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My wife and I have used U-Haul for a while now we really enjoyed the storage and the friendly and helpful people that work at U-Haul. I wanna thank you so much and appreciate your time to explain everything so well thanks
johnny t | Overall ExperienceGot what I paid for
BOBBY JAmazing everytime!!!
Monica WGreat
Tyler LOn February 14, 2024 around 4:00 I was given the worst customer experience with uhaul that I've ever had. First, the representative came outside to grab a rug a did not bother to greet me. Once I went inside she told me to pull the truck under the pavilion, still without saying hello. After I moved the truck 10 feet and walked back inside she immediately told me she wasn't excepting any vehicles. I told her I had a screenshot that this was the location I chose on my original order and someone had to have changed it. In a rude manner she basically told me that's was my problem. After asking for the number for transit they were able to switch my location back without any assistance from the representative behind the desk. Finally, I did a remote turn in because I was tired of her attitude and lack of involvement. I hate I had to end a long day with such a disrespectful representative and it was embarrassing that it took place in front of another customer. But on a lighter note, the movers that packed my truck from Bayou Laborers were extremely professional and handled my items with care.
Johnnie MThe team was very accommodating helping to unhook trailer and providing me with a spot to leave the car and park the truck until the rest of the party arrived. They went above and beyond what was expected, hats off to the staff.
Thomas PThe uhaul leaked water while it was raining and got all of the inside boxes wet.
Connor GThis U-Haul staff and facility was the best experience possible. I forgot to tell them that I moved out- mind you, I unlocked my storage locked and cleaned it out- and they called me and asked if I was vacating the unit! So helpful! They’re a no hassle kind of business and I like that. Will definitely be using U-Haul in the future
Jasmine M | Overall ExperienceThe young lady there made me feel welcome and answered all questions I had. She went out her way to make sure I had everything I needed. I would definitely use this location again and hope I get her to help me again. Thank you ma’am for going the extra mile to make sure I had everything I needed
James BThe member that was at this location on 5NOV2023 at 0900 is very professional, customer relatable, proficient amd knowledgeable of the equipment a d resources needed to accomplish our moving and storage needs. It would be nice to see her have her own store. Hands down the best Uhaul associate I've ever encountered.
Nichola S | First ImpressionsHad no issues at all on the return of the trailer. The gentleman was very professional and helpful.
William AWe were received well and set my brother up in a timely manner for storage and the ability to turn the equipment in early.
KEVIN MI'd Searched for Days, between call Center Agents/Operators, trying to Establish a Drop-Off location & the Final Contract quote for my Rental, as my rental was (still, systematically) Due at Another location; my Needs, s😫 Dire, were Such that I w😨und up having to m😮ve 😵ut 🤯f State unexpectedly. This Manager was very Understanding 😩f my Entire 🙂rdeal. The female Member 😊n-hand (the previous day, I'm s🤔rry, her name slips my mind but she is Delightful...) is - Clearly - the W😎rking Image/Shad🌚w of the Manager that handled me this evening (Rick Tesam). When I arrived Thursday evening, Mr. Tesam wasn't there. But, she was - Wrestling ar😯und vehicle d😧llies, as if it were the same as resetting her living r😲😮m; like, #UnBelievable Their Dedicati😃n speaks v😃lumes, and they Helped me Sleep - where I didn't Think, bcuz 😨f my Circumstances, I was G😣ing t😩 Find any f😫r a L😰ng time. The night I, originally, checked it in, I forg😵t to log & leave the mileage stampings at the 'site l🤢cation. But they'd already d😇ne that by the time I'd C😇ntacted them the next aftern🤓🤓n, and Manager Tesam handled me S😳 Fast I had time to get back to my new h😃me to watch AEW Rampage 😆n TNT! The Storage Room space is Incredible. Like, I expected it would just "mirror" how it looked it in my truck rental. But, had I actually had more time to give it, I probably could've Set it up to live there, L😆L! REALLY, I'm Sure, Exhibiting the Services and #MDC Model Customer Dedication at it's Highest here, #Expertise does not even have a seat next to this. Thank Y😃u
Edwin CBusiness very professional. Agent thoroughly explained rental details
Debra PThe location did not have the moving blankets and furniture dollies I had ordered. This made our move more difficult than it could have been.
Michael NShe was very helpful & she knew what I wanted
Steve MSuper experience. The teams on both ends were great thank you Richard Schroeder
Richard SAmazing customer service
Jennifer JFor an improve, the manager should have a friendlier and welcoming attitude. The young lady working there is very nice and very much a people person.
ricky tKeep up the great work.
Randy oKeep doing what you have been doing
Troy JNo complaints.
Daniel WRick and his team are squared away. Bottom line: use this location if you want worry free moving and storage support!
TIMOTHY TI have absolutely nothing negative to say everyone I dealt with was awesome and I 3 different people over 2 days they were all great.so thanks to them and everyone give those people a pay raise
Shannon DThe truck I reserved was not available which made for way more trips back and forth which was frustrating and ran up the mileage used.
Sherry MToo expensive and too many hidden fees.
Timothy B | Overall ExperienceLower the price
Blair FCustomer Service at Pickup Location in Leesville Louisiana was excellant Customer Service at Drop off Location in Vicksburg Ms (1661 N Frontage Rd Vicksburg Ms Tel: 601- 638-4105) was terrible sign on door stated open from 10am to 5pm I tried dropping off trailer at 3PM no one there nor did anyone answer phone. No sign on door to state back in a few minutes. Not able to reach anyone at drop off location from 3 pm to 5 PM at all this location should not be a uhaul rep or have u haul equip
Bernd Ckeep up the good work
Craig AGreat customer service and friendly staff. The owner And employees take care of customers and help finding the most economical and safe way to rent trucks trailers and storage.
Christopher BCan't never get my deposit back on time
Nanette T | Overall ExperienceEverything was fine, no improvements needed. However, doing everything online you still have to do a bunch of stuff once you get there
Judy JNo hassle, very helpful, was in and out with everything I needed with very polite and friendly staff
Derek LGreat customer service!
ANGELA LThanks yall
Jennifer W | Overall ExperienceMy storage unit leaked I put my stuff in there came back 8 months later everything all molded up I lost a lot of good stuff because of U-Haul just the way it is I could try to sue y'all and go up against y'all but I'm not in all that it's because I'm old lady just trying to make it please fix it so it don't happen to somebody else
Deborah D | Overall ExperienceThe 15’ truck I received had damage (couldn’t know how extensive from ground level) to passenger side front corner of mom’s attic patched with some sort of duct tape so I noted it on Uhaul’s pre-inspection form. Unfortunately, I didn’t realize until time to load that the patch did not prevent water intrusion so I had to dry & clean the entire mom’s attic surface prior to usage. Since the forecast didn’t predict rain, I loaded the truck, as normal. After arrival to my destination, I discovered many of my boxes were wet simply because we had a heavy frost overnight between loading & leaving for my destination & the melted frost intruded through the severely damaged & poorly repaired mom’s attic. I request that Uhaul require at least 1/2 or 3/4 of tank filled prior to drop off. I received my truck with 1/4 of a tank & I find it nearly impossible to predict how much fuel I need when filling enroute to leave such a risky low level upon return. It is a ridiculous change in policy from the full tank return policy of “yester-year”. I left the tank just over half full even though it cost me extra, simply so I wouldn’t “flame out” before arrival to my destination. Thanks for considering my rants & recommendations.
Douglas FGreat service. In and out in no time.
Virgil JThe truck was clean and served my purpose very well but, the truck’s steering did not return to center. This condition made it cumbersome to drive. I would of hated to drive it for a long distance. Other than how it steered everything else was very good!
Joshua RThe guy at the counter was an ass. He acted like I should have known exactly what he was asking without elaboration, multiple times. For example, he asked what I would be towing on the vehicle trailer, I began to answer "A small truck from Missisippi close to the state line." Before getting halfway through my sentence, he cut me off and said "year make and model" with a rude tone, as if I should have known exactly what answer he wanted. The entire time he acted as if I was in the way. When I asked about returning after hours, he vaguely and almost reluctantly told me "You can try. Go to this website and drop the keys in the box." If he is so annoyed by his employment decision, he probably should fix his own life rather than treating customers like an inconvenience. The best way I can describe his attitude during the entire encounter would be "eye rolling" if that makes sense.
Levi FNothing. Everything from pick up to drop off was simple and went real smooth.
Christian ENothing to improve but shoutout to the young lady that assisted with my auto transport pickup. She went out of her way to ensure that the pickup was a positive experience for me. It really set the tone for a positive start to my travels.
Raymond AVery Helpful
Michael LThe gentleman was able to help me quickly into a rental when my original rental was out of order. There was a complication with roadside getting the rental set up but everything was taken care of quickly in this location. Excellent service.
BELINDA WVery friendly service; no issues
KELVIN IBigger parking area
KELVIN Ionline sites are slow
Ted WHave not gotten confirmation that the truck was returned or a receipt
Bryan WCrystal was very friendly and easy to work with.
Jake T | First ImpressionsWill definately use you again.
Emily L | Overall ExperienceExcellent location and the staff were very helpful!
Michael D | Overall ExperienceEverything was just what we needed.
Stephen D | Overall ExperienceOrdering the unit online was easy and completing the transaction at the store was fast and stress free.
Michael D | First ImpressionsThe person was so helpful with everything
SANDRA D | First ImpressionsKeep your employees very caring Love Mrs.Crystal and just meet the Lady for the first time.
Tammy L | First ImpressionsGreat staff even reminded me of discounts
Erick D | First ImpressionsGreat staff that provided a positive experience.
TIMOTHY T | Overall ExperienceVery warmly welcomed!
TIMOTHY T | First ImpressionsStaff is super helpful and friendly, never used storage before but it was easy and helpful on our journey.
AMANDA S | Overall ExperienceReally dirty units and not maintained well. Flooding issues in front of some units
Alexandra M | Overall ExperienceNone
ANTONIO R | First ImpressionsVery good people to work with help you all the time. good pleace.
Terry P | Overall ExperienceGate malfunctioned while we were there and stayed open. This is a concern.
Stephen D | First Impressionsgreat friendly staff and very helpful and fast.
Terry P | First ImpressionsVery friendly helpful and courteous. Made the experience easy. Clean area and gave me sense of comfort to put my stuff and secure it here.
justin r | First ImpressionsWe had mice get into our storage. I get that it is common but was thinking uhaul could provide inside unit control as I know they do outside of units. Might help with infestations facility wide.
Sarah C | Overall Experienceyou guys were great, especially having to operate without power do to the damage sustained from Hurricane Laura.
joe m | First ImpressionsDebra was excellent. Very courteous and helpful.
DANNY A | Overall ExperienceI had a wonderful experience with you guys and would refer family and friends you guys is awesome!!fortpolk entrance you guys rock!!
Tosha W | Overall ExperienceNice experience, keep up the good work!!!👍
Luis G | Overall ExperienceMr. Rick is a Over the top customer service person everything that I coulda had a question about he had a short to the point and full of information answer. Made my time in the office minimal .
Jeffery L | Overall ExperienceOur unit was not secure from pests. The unit had lots of openings that let in ants and roaches. When we were cleaning out the unit, feces was found. The staff was unhelpful and poor in customer servic
Jennifer R | Overall ExperienceGreat!
Shaunda T | Overall ExperienceIt is good.
Kyungwon P | Overall ExperienceExcellent customer service!
JAKEISHA H | Overall Experiencetoo expensive, $94 a month, had to use a specific UHaul lock in the storage unit because supposedly it can’t be destroyed with a lock cutter, such BS. What’s the likelihood of that occurring.
Claudio D | Overall ExperienceThis facility was perfect for what I needed
Austin C | Overall ExperienceSent to the wrong drop off site with no storage. Went to a new location where the computers were down. The customer in front of me cancelled his rental and I was stuck dealing with someone incompeten.
jesse b | First ImpressionsNice facility
mahlon/rosa r | Overall ExperienceWell pleased with your business. Keep up the great works.
BARBARA J | Overall Experience