Customer did not leave a comment.
HECTOR NUNO CARRILLOCustomer Reviews for U-Haul Moving & Storage at Fairview
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Worker played with his iPhone and didn’t care much about the customer.
Steven LuiThank You!!
PEDRO PIZANOESTRADAGreat Service & Attention, thank you for the great job !!!
mauricio najeraTodo good
maria silva madrigalRude, unprofessional customer service. Extremely poor manners, unhelpful and problematic. Location is convenient, yet I wouldn’t recommend it.
George HartleyNothing thank you for your great service
Gerardo Aguirrena
Angela SmithGood experience and would definitely this location. The team was friendly and helpful!
John ColonYou guys are dont need to yo was a good cuatomer service im a regular customer i have an storage unit as well inlike it
Pedro MaciasFront desk manager is awesome, Always looking out for her customers. Thank you
Hector LopezRental went very well even though there was only one person working. The manager hadn’t shown up yet. At the end of the day it took a while to get someone to check in my returned equipment. Two people were working and it took more than ten minutes for someone to help me. I went inside and finally found someone at the desk.
Greg FlintQuick and straightforward with the process
jerico olivaThe location is in an unfortunate busy corner that is also next to an on ramp.
IAN SEKIAgent was very friendly & helpful despite being the only one there checking a crowd in - thank you!
gary murtGreat employee
Jesus PerezReally appreciated the hard work, great attitude and customer focus that I received from the team. Much appreciated.
Vincent CoffeenWe had our Uhaul stolen. The trailer was recovered but our contents were gone. Please put trackers in all trailers. If I ever use another Uhaul I will put in my own tracker. Also better locks. The Uhaul lock was cut off very easily.
Dianne KellyVery helpful
Sean LontayaoIt took a while to pick up my truck. The line was long and the mobile app to get it was tedious and NOT time efficient. The truck I got had less than 1/4 tank of gas. I told the attendant I was not comfortable with driving with that little of gas and he just said that is what it has. I had to go immediately to a gas station and spend $22.01 to bring it up to a level I felt more comfortable with. The tire pressure light was on the whole time. Before I took the truck, the attendant filled it with air and told me to ignore the light. I feel I should get a discount because the equipment was not safe or prepared for the client.
Lisa PopperThey gave me a truck with a lower tire signal and i was told that it wasn't. i went inside twice and then he said ok let's switch it. Then i got a truck with a crack pipe in the back. I was charged $48 dollars for gas and turned it in with the same exact fuel i was given.
Marcela RODRIGESNothing everything was perfect especially the young lady there works there very professional very happy thanks
Armando AlcalaKeep doing whatever you you’re doing amazing staff there
ZUBEDA IJILAALVery satisfied Chris did a great job Brianna the manager is excellent also
Gayle KnightA+ Perfect
Margaret Campos | Online Move InExcellent service and good people, Just under staffed, except to wait some time.
ORLANDO HIGAREDAExcellent customer service from your rep.
Trong NguyenBetter this time! Once I was able to be helped the truck was ready to go. Fortunately we did not need a dolley
Peter HaugoEmployees were awesome and helpful
Ryan VillarrealThe general manager was awesome. She handled multiple customers, single handedly and I was very impressed how she did it so calmly. In the middle of handling all the customers, she came out and moved a trailer that was preventing me from backing out safely. Job well done!
Deana HolzerMy representative, I forget her name at the moment was very helpful, knowledgeable and friendly.
Timothy hardyThe trailer had a smoky smell, so washing out trailers before next rental would be nice!!
Chris GarciaI have rented twice in the last few weeks - the first representative helped with the paperwork - the second rep made me use the app - I figured it out, but it felt a bit colder that the first visit.
Reginald ParkRe: equipment. Perhaps U-Haul should consider having back-up cameras installed on the trucks; not everyone is familiar with backing up box trucks. Not everyone has someone to guide them while backing.
CHESTER SMITHEverything good
maria silva madrigalI had a booking for 2 days and return at 5pm. We dropped it off early at 10am and I forgot the lock came back an hour later at 11am and they cut off my lock. They only called my number and not my brother, since we both rented the moving truck. They didn’t even call him. My phone was on silent and when I realized we forgot the lock, I called them 5 times in a row and they didn’t answer the phone. It kept saying it was transferring to U-Haul main line since they were busy at this location and unable to answer the phone. Very disheartening, the lock was borrowed from my mother. Wouldn’t return to this location. They could have texted or email, before cutting the lock.
Casie GibsonCustomer service amazing
Oscar SeguraThe girl working there is polite and attentive, very appreciative! Great job! Ty!
GREGORY KELLYNeed more staff
Herber SotoI Love Uhaul never Change
DEREK HECKERBrianna the manager is the best, always using her skills to address any concerns I was hit from behind and was stopped. I paid the 159. but need to be reimbursed by her insurance she must have been going 30 plus miles I was stopped with 6 cars ahead of me at a stop light my BP went up.
Gayle KnightChris is so kind and so positive Jackie always willing to help thx
Daniel BrisenoThe customer service representative that helped at the pickup depot me was excellent. I did not catch his name. He was very polite and thorough of his explanation of the ins plans and everything in general.
Andres PlazaStop charging for pieces that should be included in the rental. It’s expensive and unnecessary. If someone doesn’t return a piece of equipment, just charge the payment method of file. It’s not fair and frustrating as hell.
Andrea OrtizBrianna C was stellar and her customer service, job knowledge, and efficiency was awe inspiring! I walked in without an appointment and watched in amazement as Brianna acknowledged me while servicing a customer she was working with, and initiated my rental process seamlessly rotating back and forth between two registers. She worked quickly but didn’t rush and never stopped engaging both the other customer or myself. I work in sales and retail, and know what customer service looks like… Brianna is the embodiment of what all customer service professionals should strive to achieve! If Brianna is not the branch manager or considered for a corporate training/customer service position, I think the organization is missing out on a gem. Not only will I recommend this location to a friend, I will personally recommend Brianna, if she has not been promoted to a corporate role. Thank you!
Ed YoungThank you for everything!
DAVID ROWANExcellent service thank you
Juan RosanoThis location opens 24/7, which offers great convenience. There are many different sizes of vehicles for selection. Customer service was excellent too, quick and friendly. The bill was clean, no surprise charges.
SULAN YAOStaff was very helpful even though we got sent with the wrong truck. Truck and paperwork didn’t match but he assured us we were good and handled it all.
JASON TAYLORReceptionist- was polite, well mannered, fast and efficient. Truck- clean and run in perfect condition. Crew receiving the truck- nice and checked it immediately. I was in and out in less then 10 min. Thank you Fairview crew, you made things run easy that difficult day.
teresa vazquezEasy drop off, business was closed on drop off day.
Nicole KellyI really like how quick and easy it was to drop off the trailer
rosalio galvanThe U-Haul service very fast and very good . Thanks Peter
Peter TranI wish I remembered the manager name but she wasn’t extremely helpful throughout my entire experience. Thank you !
EUNICE SMITH | Overall ExperienceThey knew I was going 400 miles they were two brand new tow dollies the third one the one they gave me had two bald tires and they told me that the two new ones that I could not have were for local rentals only not one-way rentals so they gave me the worst one to go the farthest distance
David ReimondoTHE staff was helpful and friendly and eager to make my experience with them a pleasant one
Kelly FloydI made my reservation for a truck about a week before my move and included moving services with it. The morning of the move, about an hour before my reservation, I get a call saying that they don't have a truck for me and I had to call scheduling. I called and cancelled that reservation to get another for a different sized truck at another location just before my movers were supposed to arrive. Once I get to the second location I am yelled at because he doesn't have any trucks and told I'm "shit out of luck, call uhaul to deal with it". I had to cancel my movers who still charged me and hung up on me when I said I couldn't reschedule for the next day because I needed to be out that day. I finally get a reservation for 445 at this location again and there was only one worker so I didn't get my truck until almost 530 and there was garbage in the back. I didn't receive the two $50 inconvenience repayments that I was told I would receive after calling back the final time AND I'm stuck disputing charges from the movers that blocked my number. This was the literal worst experience ever and I won't be using Uhaul for my next move.
Alexis Jimenez GomezTrain your staff on how to properly and or correctly install the safety chains. Rule of DOT is to cross the chains over, and to be straight not twist them and make them short. If the chains are short they'll snap when you make Left & Right turns. It's not my first rodeo on trailer rental...
Richard HernandezFirst, the delivery person has a very bad attitude. Next, talk about your car. It's very bad and makes a lot of noise. It moves too slow and the wheels are soft.
HOANG LE LEthe people there are very chill which made it an easy experience.
Robert BradyStaff was great, very friendly and helpful.
Chasin BohorquezGreat rental start to finish
James McMillanIt have to improve customer service.
DAE KIMTrailers light bulbs burn out, Surge brake out of adjustment
VU NGUYENStop demanding visas, two other forms of ID and names with phone numbers of a family member just to rent a truck!
James BrancucciThe employee guided me to my spot after explaining and showing me how to gain entry, extremely helpful.
Dustin Harwell | Online Move InClean storage area.
Kimberly Parido | First ImpressionsThank you guys for doing your best. I will definitely store my items here again.
Cristina Millan | Overall ExperienceThe GM is great. Thank you for all your help.
Nicole Feigel | First ImpressionsThe staff members gave clear and thorough information & instructions in regards to storage and the facility.
Will Flores | Online Move InWe were giving 1 free month storage. The lady nana Breanna was upbeat very friendly helpful and professional. It was a hot day and after moving our stuff into the storage we had a large container of water and 1 cup, she was kind enough to get us a VIP of ice and we appreciated her customer service!
Nellie Koepke | First ImpressionsBrianna was very helpful in getting me the storage unit I needed and teaching me how to access it. She made this experience as pleasant and straightforward as could be. I'm glad she was the rep I got to work with for this store.
Steve Washington | First ImpressionsWhen I arrived to check out, there were about 5 other patrons in front of me with a single person working there. I understand "peak hours" but surely you have an appointment schedule and know when more people are available? There were times when I'd arrive and the door to the lockers was wide open, due to some system glitch where the cards weren't scanning. As soon as I found another place to rent from, I took it. Terrible service, terrible location.
James Bambrick | Overall ExperienceAll the staff have been really helpful, polite and knowledgeable
Nadia Morales | Overall ExperienceEmployees were helpful, courteous and professional. Although the facility is well lit, It is helpful to bring your own flashlight or lantern to use within your actual unit because it is very dark inside, especially if it is full. The only light you would have comes into your unit from the hallway directly outside your door. I appreciate it knowing there were security cameras monitoring within the facility that you could see on a screen upon entry at the side door. I was very happy when I needed an extra hand the employee working helped me just before office closing time!
Ethel Cooper | Overall ExperienceShawn was legit. Always helpful, always respectful. Appreciate his efforts to be helpful whenever I needed it
enrique rivera | Overall ExperienceMe agrado mucho el servicio y las facilidades q me dieron para poder recuperar mis cosas
Rocio Landa Reyes | Overall ExperienceMy personal thanks to the manager and the young lady that helped me out to mendously. In these times of need when everything seems to be compounding the fact that obviously we don't have somewhere to put our things but you made it a not only workable condition but appreciated. I will recommend your specific U-Haul location on Fairview and the 22 freeway as my prime location to always order from thank you again for your professionalism and the leniency and understanding. Sincerely and respectfully, Mark sinkinson markssolutions777@gmail.com 213 256-2975
mark sinkinson | Overall ExperienceThe people that works there they are very friendly and helpful they do a awesome job thank you guys
ARTURO CASTANEDASOLIS | First ImpressionsThe truck was clean too.
Thuy Randolph | First ImpressionsI BACK UP TO THE DRIVE WAY AND I WAS TO MEET UP WITH MY WIFE TO SEE THE DTORAGE UNIT UNTIL A EMPLOYEE START TO SCREMING AT ME THE I can park there He didn't ask if I need any help just get you truck out and if you have to bring your thing do it from the street si I toll my wife to cancel uhal don't need my business
lucero garces | Overall Experienceawesome people, doing their job well!
Nicole Brockman | Overall ExperienceThank you Sean for going beyond the Call of Duty to help me in my time of need.
Deanna Ford | Overall ExperienceThank you for allowing me to store my items for over 3 years. I never had a problem with staff or availability to access my storage unit
cynthia mungia | Overall Experienceeasy process to rent storage and easy process when no longer need storage.
sophia reyes | Overall ExperienceBryan was extremely nice and helpful
James Steedman | First ImpressionsHad a great experience
vanessa gonzales | Overall ExperienceShawn Carter the manager of U-haul on Fairview Street in Garden Grove absolutely goes out of his way for customers he’s always been very polite very courteous and I believe he goes above and beyond, 😊
LISA FRIED | Overall ExperienceIt was just expensive. I didn’t like that it was $350 less to do round trip than to drop off the vehicle where I moved. Great service though.
danielle mount | Overall ExperienceEverything was as expected
Alexander baril | Overall ExperienceThe assistance was more than adequate, I even had questions a few minutes after hours and the associate opened the door to help. I was a bit stressed, but all in all it was a great experience all around, he was informative, thorough, and clear. Thank you!
Alexander baril | First ImpressionsExcellent service
sergio fabian arteaga | Overall ExperienceSuper easy, fast, convenient. Probably the only Uhaul be been to where they actually give you carts that are free of charge to use! Front desk was super cool.
Jason Lieu | Overall ExperienceVery good
sergio fabian arteaga | First ImpressionsGreat customer service and great prices, i recomend u haul to anyone looking for storage
eziquio pineda | First Impressionsvacuum the hallway carpets
donna davis | Overall ExperienceI had a reservation for a storage unit. I came in to move my stuff in. I was told that storage takes tolong and I needed to wait Until he helped other customers that were behind me in line so I left
Jerome carr | ReservationSean and his team of employees for excellent and helping me with my dilemmas and making it a lot easier to handle them. Beyond the Call of Duty as far as I'm concerned I won't go anywhere else.
Deanna Ford | Reservation