Customer Reviews for U-Haul Moving & Storage at Fairview

4,441 reviews

13042 Fairview St   Garden Grove, CA 92843
(On Fairview st next to Starbucks on corner of Garden Grove and Fairview, Enter through North starbucks driveway or off Fairview headed North)

(714) 971-0222

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(714) 971-0222

13042 Fairview St
Garden Grove, CA 92843
(On Fairview st next to Starbucks on corner of Garden Grove and Fairview, Enter through North starbucks driveway or off Fairview headed North)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

HECTOR NUNO CARRILLO 
Rating:
5.0

Customer did not leave a comment.

Candace Hamitlon 
Rating:
2.0

Worker played with his iPhone and didn’t care much about the customer.

Steven Lui 
Rating:
5.0

Thank You!!

PEDRO PIZANOESTRADA 
Rating:
5.0

Great Service & Attention, thank you for the great job !!!

mauricio najera 
Rating:
5.0

Todo good

maria silva madrigal 
Rating:
2.0

Rude, unprofessional customer service. Extremely poor manners, unhelpful and problematic. Location is convenient, yet I wouldn’t recommend it.

George Hartley 
Rating:
5.0

Nothing thank you for your great service

Gerardo Aguirre 
Rating:
5.0

na

Angela Smith 
Rating:
5.0

Customer did not leave a comment.

Eduardo Torres Garcia 
Rating:
5.0

Customer did not leave a comment.

John Niendorf 
Rating:
4.0

Good experience and would definitely this location. The team was friendly and helpful!

John Colon 
Rating:
5.0

Customer did not leave a comment.

JAMES JENSEN 
Rating:
5.0

You guys are dont need to yo was a good cuatomer service im a regular customer i have an storage unit as well inlike it

Pedro Macias 
Rating:
5.0

Customer did not leave a comment.

Rigoberto Mejia 
Rating:
5.0

Customer did not leave a comment.

Martha Mendoza Luna 
Rating:
5.0

Customer did not leave a comment.

Pedro Perez 
Rating:
5.0

Front desk manager is awesome, Always looking out for her customers. Thank you

Hector Lopez 
Rating:
5.0

Customer did not leave a comment.

Arturo Salce 
Rating:
5.0

Rental went very well even though there was only one person working. The manager hadn’t shown up yet. At the end of the day it took a while to get someone to check in my returned equipment. Two people were working and it took more than ten minutes for someone to help me. I went inside and finally found someone at the desk.

Greg Flint 
Rating:
5.0

Quick and straightforward with the process

jerico oliva 
Rating:
5.0

The location is in an unfortunate busy corner that is also next to an on ramp.

IAN SEKI 
Rating:
5.0

Customer did not leave a comment.

Leslie Buezo 
Rating:
5.0

Agent was very friendly & helpful despite being the only one there checking a crowd in - thank you!

gary murt 
Rating:
5.0

Great employee

Jesus Perez 
Rating:
5.0

Really appreciated the hard work, great attitude and customer focus that I received from the team. Much appreciated.

Vincent Coffeen 
Rating:
1.0

Customer did not leave a comment.

Jose Ruiz 
Rating:
3.0

We had our Uhaul stolen. The trailer was recovered but our contents were gone. Please put trackers in all trailers. If I ever use another Uhaul I will put in my own tracker. Also better locks. The Uhaul lock was cut off very easily.

Dianne Kelly 
Rating:
5.0

Very helpful

Sean Lontayao 
Rating:
2.0

It took a while to pick up my truck. The line was long and the mobile app to get it was tedious and NOT time efficient. The truck I got had less than 1/4 tank of gas. I told the attendant I was not comfortable with driving with that little of gas and he just said that is what it has. I had to go immediately to a gas station and spend $22.01 to bring it up to a level I felt more comfortable with. The tire pressure light was on the whole time. Before I took the truck, the attendant filled it with air and told me to ignore the light. I feel I should get a discount because the equipment was not safe or prepared for the client.

Lisa Popper 
Rating:
4.0

Customer did not leave a comment.

PETER NGUYEN 
Rating:
2.0

They gave me a truck with a lower tire signal and i was told that it wasn't. i went inside twice and then he said ok let's switch it. Then i got a truck with a crack pipe in the back. I was charged $48 dollars for gas and turned it in with the same exact fuel i was given.

Marcela RODRIGES 
Rating:
5.0

Nothing everything was perfect especially the young lady there works there very professional very happy thanks

Armando Alcala 
Rating:
5.0

Keep doing whatever you you’re doing amazing staff there

ZUBEDA IJILAAL 
Rating:
5.0

Customer did not leave a comment.

Jaime Varela 
Rating:
5.0

Customer did not leave a comment.

Victor Zambrano 
Rating:
5.0

Very satisfied Chris did a great job Brianna the manager is excellent also

Gayle Knight 
Rating:
3.0

A+ Perfect

Margaret Campos  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOSE ESTRELLA 
Rating:
1.0

Customer did not leave a comment.

Joshua Daykin 
Rating:
3.0

Excellent service and good people, Just under staffed, except to wait some time.

ORLANDO HIGAREDA 
Rating:
5.0

Excellent customer service from your rep.

Trong Nguyen 
Rating:
5.0

Better this time! Once I was able to be helped the truck was ready to go. Fortunately we did not need a dolley

Peter Haugo 
Rating:
5.0

Customer did not leave a comment.

Daniel Downey 
Rating:
5.0

Customer did not leave a comment.

William Currlin 
Rating:
5.0

Employees were awesome and helpful

Ryan Villarreal 
Rating:
5.0

The general manager was awesome. She handled multiple customers, single handedly and I was very impressed how she did it so calmly. In the middle of handling all the customers, she came out and moved a trailer that was preventing me from backing out safely. Job well done!

Deana Holzer 
Rating:
5.0

My representative, I forget her name at the moment was very helpful, knowledgeable and friendly.

Timothy hardy 
Rating:
5.0

The trailer had a smoky smell, so washing out trailers before next rental would be nice!!

Chris Garcia 
Rating:
5.0

I have rented twice in the last few weeks - the first representative helped with the paperwork - the second rep made me use the app - I figured it out, but it felt a bit colder that the first visit.

Reginald Park 
Rating:
4.0

Re: equipment. Perhaps U-Haul should consider having back-up cameras installed on the trucks; not everyone is familiar with backing up box trucks. Not everyone has someone to guide them while backing.

CHESTER SMITH 
Rating:
5.0

Everything good

maria silva madrigal 
Rating:
1.0

I had a booking for 2 days and return at 5pm. We dropped it off early at 10am and I forgot the lock came back an hour later at 11am and they cut off my lock. They only called my number and not my brother, since we both rented the moving truck. They didn’t even call him. My phone was on silent and when I realized we forgot the lock, I called them 5 times in a row and they didn’t answer the phone. It kept saying it was transferring to U-Haul main line since they were busy at this location and unable to answer the phone. Very disheartening, the lock was borrowed from my mother. Wouldn’t return to this location. They could have texted or email, before cutting the lock.

Casie Gibson 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN RAMIREZCHAVEZ 
Rating:
5.0

Customer service amazing

Oscar Segura 
Rating:
4.0

Customer did not leave a comment.

JOHN BARTON 
Rating:
5.0

Customer did not leave a comment.

Stephanie Beltran 
Rating:
5.0

Customer did not leave a comment.

Hilda Alford 
Rating:
5.0

Customer did not leave a comment.

ROGER BELL 
Rating:
5.0

The girl working there is polite and attentive, very appreciative! Great job! Ty!

GREGORY KELLY 
Rating:
4.0

Need more staff

Herber Soto 
Rating:
5.0

I Love Uhaul never Change

DEREK HECKER 
Rating:
5.0

Brianna the manager is the best, always using her skills to address any concerns I was hit from behind and was stopped. I paid the 159. but need to be reimbursed by her insurance she must have been going 30 plus miles I was stopped with 6 cars ahead of me at a stop light my BP went up.

Gayle Knight 
Rating:
5.0

Chris is so kind and so positive Jackie always willing to help thx

Daniel Briseno 
Rating:
5.0

Customer did not leave a comment.

Jose Vazquez 
Rating:
5.0

The customer service representative that helped at the pickup depot me was excellent. I did not catch his name. He was very polite and thorough of his explanation of the ins plans and everything in general.

Andres Plaza 
Rating:
3.0

Customer did not leave a comment.

Robert Schavlay 
Rating:
4.0

Customer did not leave a comment.

MATTHEW HERNANDEZ 
Rating:
2.0

Stop charging for pieces that should be included in the rental. It’s expensive and unnecessary. If someone doesn’t return a piece of equipment, just charge the payment method of file. It’s not fair and frustrating as hell.

Andrea Ortiz 
Rating:
5.0

Brianna C was stellar and her customer service, job knowledge, and efficiency was awe inspiring! I walked in without an appointment and watched in amazement as Brianna acknowledged me while servicing a customer she was working with, and initiated my rental process seamlessly rotating back and forth between two registers. She worked quickly but didn’t rush and never stopped engaging both the other customer or myself. I work in sales and retail, and know what customer service looks like… Brianna is the embodiment of what all customer service professionals should strive to achieve! If Brianna is not the branch manager or considered for a corporate training/customer service position, I think the organization is missing out on a gem. Not only will I recommend this location to a friend, I will personally recommend Brianna, if she has not been promoted to a corporate role. Thank you!

Ed Young 
Rating:
4.0

Thank you for everything!

DAVID ROWAN 
Rating:
5.0

Customer did not leave a comment.

Duy Lai 
Rating:
5.0

Customer did not leave a comment.

MIKE ORTEGA 
Rating:
5.0

Excellent service thank you

Juan Rosano 
Rating:
5.0

This location opens 24/7, which offers great convenience. There are many different sizes of vehicles for selection. Customer service was excellent too, quick and friendly. The bill was clean, no surprise charges.

SULAN YAO 
Rating:
5.0

Staff was very helpful even though we got sent with the wrong truck. Truck and paperwork didn’t match but he assured us we were good and handled it all.

JASON TAYLOR 
Rating:
5.0

Receptionist- was polite, well mannered, fast and efficient. Truck- clean and run in perfect condition. Crew receiving the truck- nice and checked it immediately. I was in and out in less then 10 min. Thank you Fairview crew, you made things run easy that difficult day.

teresa vazquez 
Rating:
5.0

Easy drop off, business was closed on drop off day.

Nicole Kelly 
Rating:
5.0

I really like how quick and easy it was to drop off the trailer

rosalio galvan 
Rating:
5.0

Customer did not leave a comment.

Nghia Nguyen 
Rating:
5.0

The U-Haul service very fast and very good . Thanks Peter

Peter Tran 
Rating:
5.0

Customer did not leave a comment.

Carla Espinoza 
Rating:
5.0

Customer did not leave a comment.

Hector Garcia 
Rating:
5.0

Customer did not leave a comment.

Billie Sumner 
Rating:
5.0

I wish I remembered the manager name but she wasn’t extremely helpful throughout my entire experience. Thank you !

EUNICE SMITH  |  Overall Experience 
Rating:
2.0

They knew I was going 400 miles they were two brand new tow dollies the third one the one they gave me had two bald tires and they told me that the two new ones that I could not have were for local rentals only not one-way rentals so they gave me the worst one to go the farthest distance

David Reimondo 
Rating:
5.0

THE staff was helpful and friendly and eager to make my experience with them a pleasant one

Kelly Floyd 
Rating:
1.0

I made my reservation for a truck about a week before my move and included moving services with it. The morning of the move, about an hour before my reservation, I get a call saying that they don't have a truck for me and I had to call scheduling. I called and cancelled that reservation to get another for a different sized truck at another location just before my movers were supposed to arrive. Once I get to the second location I am yelled at because he doesn't have any trucks and told I'm "shit out of luck, call uhaul to deal with it". I had to cancel my movers who still charged me and hung up on me when I said I couldn't reschedule for the next day because I needed to be out that day. I finally get a reservation for 445 at this location again and there was only one worker so I didn't get my truck until almost 530 and there was garbage in the back. I didn't receive the two $50 inconvenience repayments that I was told I would receive after calling back the final time AND I'm stuck disputing charges from the movers that blocked my number. This was the literal worst experience ever and I won't be using Uhaul for my next move.

Alexis Jimenez Gomez 
Rating:
5.0

Customer did not leave a comment.

Patelli Paschal 
Rating:
5.0

Customer did not leave a comment.

Erin Mc Reynolds 
Rating:
5.0

Customer did not leave a comment.

CARLOS GUEVARA  |  First Impressions 
Rating:
4.0

Train your staff on how to properly and or correctly install the safety chains. Rule of DOT is to cross the chains over, and to be straight not twist them and make them short. If the chains are short they'll snap when you make Left & Right turns. It's not my first rodeo on trailer rental...

Richard Hernandez 
Rating:
1.0

First, the delivery person has a very bad attitude. Next, talk about your car. It's very bad and makes a lot of noise. It moves too slow and the wheels are soft.

HOANG LE LE 
Rating:
5.0

the people there are very chill which made it an easy experience.

Robert Brady 
Rating:
3.0

Customer did not leave a comment.

Alma Negrete  |  Overall Experience 
Rating:
5.0

Staff was great, very friendly and helpful.

Chasin Bohorquez 
Rating:
5.0

Great rental start to finish

James McMillan 
Rating:
5.0

Customer did not leave a comment.

LYNN NGOC LAI 
Rating:
5.0

Customer did not leave a comment.

Sarah Rea 
Rating:
5.0

Customer did not leave a comment.

Michael Patterson 
Rating:
5.0

Customer did not leave a comment.

Javier Diaz 
Rating:
1.0

It have to improve customer service.

DAE KIM 
Rating:
5.0

Trailers light bulbs burn out, Surge brake out of adjustment

VU NGUYEN 
Rating:
3.0

Stop demanding visas, two other forms of ID and names with phone numbers of a family member just to rent a truck!

James Brancucci 
Rating:
5.0

The employee guided me to my spot after explaining and showing me how to gain entry, extremely helpful.

Dustin Harwell  |  Online Move In 
Rating:
5.0

Clean storage area.

Kimberly Parido  |  First Impressions 
Rating:
5.0

Thank you guys for doing your best. I will definitely store my items here again.

Cristina Millan  |  Overall Experience 
Rating:
5.0

The GM is great. Thank you for all your help.

Nicole Feigel  |  First Impressions 
Rating:
5.0

The staff members gave clear and thorough information & instructions in regards to storage and the facility.

Will Flores  |  Online Move In 
Rating:
5.0

We were giving 1 free month storage. The lady nana Breanna was upbeat very friendly helpful and professional. It was a hot day and after moving our stuff into the storage we had a large container of water and 1 cup, she was kind enough to get us a VIP of ice and we appreciated her customer service!

Nellie Koepke  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Margaret Campos  |  Online Move In 
Rating:
5.0

Brianna was very helpful in getting me the storage unit I needed and teaching me how to access it. She made this experience as pleasant and straightforward as could be. I'm glad she was the rep I got to work with for this store.

Steve Washington  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cheyenne Gedega  |  Overall Experience 
Rating:
2.0

When I arrived to check out, there were about 5 other patrons in front of me with a single person working there. I understand "peak hours" but surely you have an appointment schedule and know when more people are available? There were times when I'd arrive and the door to the lockers was wide open, due to some system glitch where the cards weren't scanning. As soon as I found another place to rent from, I took it. Terrible service, terrible location.

James Bambrick  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ABEL ROMEROCAMACHO  |  First Impressions 
Rating:
5.0

All the staff have been really helpful, polite and knowledgeable

Nadia Morales  |  Overall Experience 
Rating:
5.0

Employees were helpful, courteous and professional. Although the facility is well lit, It is helpful to bring your own flashlight or lantern to use within your actual unit because it is very dark inside, especially if it is full. The only light you would have comes into your unit from the hallway directly outside your door. I appreciate it knowing there were security cameras monitoring within the facility that you could see on a screen upon entry at the side door. I was very happy when I needed an extra hand the employee working helped me just before office closing time!

Ethel Cooper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vicki Steen  |  Online Move In 
Rating:
5.0

Shawn was legit. Always helpful, always respectful. Appreciate his efforts to be helpful whenever I needed it

enrique rivera  |  Overall Experience 
Rating:
5.0

Me agrado mucho el servicio y las facilidades q me dieron para poder recuperar mis cosas

Rocio Landa Reyes  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brittiany Maye  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Guillen  |  Online Move In 
Rating:
5.0

My personal thanks to the manager and the young lady that helped me out to mendously. In these times of need when everything seems to be compounding the fact that obviously we don't have somewhere to put our things but you made it a not only workable condition but appreciated. I will recommend your specific U-Haul location on Fairview and the 22 freeway as my prime location to always order from thank you again for your professionalism and the leniency and understanding. Sincerely and respectfully, Mark sinkinson markssolutions777@gmail.com 213 256-2975

mark sinkinson  |  Overall Experience 
Rating:
5.0

The people that works there they are very friendly and helpful they do a awesome job thank you guys

ARTURO CASTANEDASOLIS  |  First Impressions 
Rating:
5.0

The truck was clean too.

Thuy Randolph  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Liza Bennett  |  Overall Experience 
Rating:
1.0

I BACK UP TO THE DRIVE WAY AND I WAS TO MEET UP WITH MY WIFE TO SEE THE DTORAGE UNIT UNTIL A EMPLOYEE START TO SCREMING AT ME THE I can park there He didn't ask if I need any help just get you truck out and if you have to bring your thing do it from the street si I toll my wife to cancel uhal don't need my business

lucero garces  |  Overall Experience 
Rating:
5.0

awesome people, doing their job well!

Nicole Brockman  |  Overall Experience 
Rating:
5.0

Thank you Sean for going beyond the Call of Duty to help me in my time of need.

Deanna Ford  |  Overall Experience 
Rating:
5.0

Thank you for allowing me to store my items for over 3 years. I never had a problem with staff or availability to access my storage unit

cynthia mungia  |  Overall Experience 
Rating:
5.0

easy process to rent storage and easy process when no longer need storage.

sophia reyes  |  Overall Experience 
Rating:
5.0

Bryan was extremely nice and helpful

James Steedman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward Elsasser  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward Elsasser  |  Overall Experience 
Rating:
5.0

Had a great experience

vanessa gonzales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward Elsasser  |  First Impressions 
Rating:
5.0

Shawn Carter the manager of U-haul on Fairview Street in Garden Grove absolutely goes out of his way for customers he’s always been very polite very courteous and I believe he goes above and beyond, 😊

LISA FRIED  |  Overall Experience 
Rating:
3.0

It was just expensive. I didn’t like that it was $350 less to do round trip than to drop off the vehicle where I moved. Great service though.

danielle mount  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Clinton Bettner  |  Overall Experience 
Rating:
4.0

Everything was as expected

Alexander baril  |  Overall Experience 
Rating:
4.0

The assistance was more than adequate, I even had questions a few minutes after hours and the associate opened the door to help. I was a bit stressed, but all in all it was a great experience all around, he was informative, thorough, and clear. Thank you!

Alexander baril  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dianne Sevilla  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Vanderwerf  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dianne Sevilla  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Kimberly Piedra  |  Overall Experience 
Rating:
5.0

Excellent service

sergio fabian arteaga  |  Overall Experience 
Rating:
5.0

Super easy, fast, convenient. Probably the only Uhaul be been to where they actually give you carts that are free of charge to use! Front desk was super cool.

Jason Lieu  |  Overall Experience 
Rating:
5.0

Very good

sergio fabian arteaga  |  First Impressions 
Rating:
5.0

Great customer service and great prices, i recomend u haul to anyone looking for storage

eziquio pineda  |  First Impressions 
Rating:
3.0

vacuum the hallway carpets

donna davis  |  Overall Experience 
Rating:
1.0

I had a reservation for a storage unit. I came in to move my stuff in. I was told that storage takes tolong and I needed to wait Until he helped other customers that were behind me in line so I left

Jerome carr  |  Reservation 
Rating:
5.0

Sean and his team of employees for excellent and helping me with my dilemmas and making it a lot easier to handle them. Beyond the Call of Duty as far as I'm concerned I won't go anywhere else.

Deanna Ford  |  Reservation 
No reviews have been submitted for this location.

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