Customer Reviews for U-Haul Moving & Storage at Enterprise Way

6,059 reviews

2076 Enterprise Way   Kelowna, BC V1Y6H7
(Near Orchard Park Mall)

(250) 762-8306

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(250) 762-8306

2076 Enterprise Way
Kelowna, BC V1Y6H7
(Near Orchard Park Mall)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The girl who set me up at the desk was really really awesome!

Ashley Webb  |  First Impressions 
Rating:
5.0

It was very easy going and the staff where very helpful, they took all the stress away.

chris palylyk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura Mattenley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Edgar 
Rating:
4.0

Very positive experience Pierre was great

Shannon Maduik 
Rating:
5.0

Customer did not leave a comment.

ashok Khurana 
Rating:
5.0

The ladies were fantastic and answering my questions, making sure I was taken care of and polite! Raman is my favourite to work with but I’ve had the please of working with all of the ladies, who have been lovely!!

Christal Mclein  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jane metzger 
Rating:
5.0

Customer did not leave a comment.

JAYME KING  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

monica cross  |  First Impressions 
Rating:
5.0

Thank You

Rob Colluney 
Rating:
5.0

Customer did not leave a comment.

kathleen tinning  |  First Impressions 
Rating:
5.0

Just maybe another person on the desk to help out when lined up.

raymond tavernier 
Rating:
5.0

Customer did not leave a comment.

Carson Church 
Rating:
4.0

Picking up the moving truck was not working on my phone so I had to wait until the location was open to pick up my truck. Maybe make it an easier process to pickup outside hours. Other than that everyone was really friendly

Brogan McCluskie 
Rating:
2.0

The Elevator to the second floor sucks it takes way to long for the door to open. This should be addressed and fixed asap. Nobody has time to wait for an elevator door to take as long as it does. Constant alarms going off, enough to drive a good customer crazy.

Rory Ganderton  |  First Impressions 
Rating:
5.0

If you are thinking of buying a trailer for the very occasional use or feel bad about borrying somebody else's yet again, look at the rates from u-haul first. I thought the prices were very conducive to renting.

LEO DOODY 
Rating:
4.0

Customer did not leave a comment.

Glen Peters  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

D Grant Rottenfusser 
Rating:
3.0

Customer did not leave a comment.

Cheryl Bourque  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Glen Peters  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

michael peach 
Rating:
3.0

Customer did not leave a comment.

ROBYN SPECHT  |  Overall Experience 
Rating:
4.0

It was a great experience in regards to the staff. I did have difficulty with understanding the after hours truck drop off and down loading the information l needed to send in my pictures and other information you needed from me. In part is my lack of being cellphone illiterate. Thank you

allen swordy 
Rating:
5.0

Customer did not leave a comment.

Andre Doucet 
Rating:
4.0

Customer did not leave a comment.

Lou Simonelli  |  Overall Experience 
Rating:
3.0

Just doing the drop of In a parking lot with a key drop box and no one there to help a bit confusing but other than that it all worked itself out fine !

chris maude 
Rating:
5.0

Customer did not leave a comment.

Christian Lacasse 
Rating:
3.0

Customer did not leave a comment.

karen Esau  |  Overall Experience 
Rating:
1.0

Impeccable service and impeccable facility. The best I’ve seen and I have used other storage containers before. Well done!

rose bray  |  First Impressions 
Rating:
5.0

I was in a real tight spot. I live in another city now but still had most of my belongings at my daughter’s here, in Kelowna. Her landlord had announced to her that she is selling the house so within 2 weeks my daughter found a small condo to move into. I needed storage fast and I needed to get my belongings to my new town! U-Haul not only offered me an affordable trailer for my van but a hitch also and what really put me over the edge with gratitude was free storage for the two weeks while I was still in town. Amazing! The young lady who served me was so kind and understanding…. a big shout out to Harkirat Saini she is wonderful… I gave her a big hug as I was so emotional!!

Monica Iwanowsky  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevan Warren 
Rating:
1.0

While the equipment was fine, I found the customer service appalling. The experience was much different than last time I visited a U-Haul. - First, I don't know why a photo of my face is required - isn't it enough to take a scan of my driver's license? This feels highly intrusive. - Second, I selected the option to visit the desk rather than check in online. Regardless, the clerk sent me a link to scan and upload the license myself (in addition to my photo). What is the point of having a service counter if they are just going to make me do this using my own phone? - Third, no instructions were given for returning the vehicle so I parked it where I found it. When I went inside to return the keys I was told no, I had to drive it back to the tent near the entrance. I suggested to the attendant that they put up some signage to let people know this (or tell them when they pick up the vehicle) but they retorted that there are already signs on both sides of the lot, which were both not visible because they are hidden behind parked cube vans. I shouldn't have to move the vehicle after it's returned and this definitely shouldn't require backing up across the parking lot. - Fourth, why was my final total higher than the initial authorisation? When asked to estimate the total driving distance I told them 15 km, however the actual distance on the receipt is only 12 km. How then did the cost increase? It seems there are some deceptive practices going on here... - Fifth, I do not blame the staff on site for any of these issues, as they clearly have no customer service experience. In fact they appear to be practically children. Overall, it seems there are many efforts made to cut costs. This results in very poor customer service and an unloading of labour onto the customer. The result is a highly unpleasant and invasive experience that I hope never to repeat.

Barrett Ens 
Rating:
5.0

All good.

Dean McAuley 
Rating:
5.0

Customer did not leave a comment.

Ray Hanley  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tor Broughton 
Rating:
5.0

Customer did not leave a comment.

Madison Crossett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leonard Elchuk 
Rating:
1.0

Customer did not leave a comment.

joanne adamow 
Rating:
3.0

Customer did not leave a comment.

TINA STEWART  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MichaelRyan Yarush  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Serhii Masenko 
Rating:
5.0

Customer did not leave a comment.

Gerald Spice 
Rating:
2.0

The advertised cost, compared to the actual cost, is shameful. I filled it with gas, brought it back early and was then over charged. Disappointed

Amanda McFarlane 
Rating:
5.0

I've found everyone I've dealt with at this location to be fantastic. Professional, courteous and helpful all around. Keep up the good work!

JEREMY CHRISTIANSEN 
Rating:
5.0

Genuinely nothing. Compared to my first uhaul expirience this location was a Dream. I liked the personelle outside to help me return the van and the person at the counter was Super helpful and personable. If I ever need to get a uhaul again I will for sure come to this location

Briar Herzog 
Rating:
5.0

Customer did not leave a comment.

Anne - Craig Lewis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Warren Munro 
Rating:
5.0

Customer did not leave a comment.

MURRAY PAYMENT 
Rating:
4.0

Customer did not leave a comment.

stuart kamstra 
Rating:
5.0

keep up the great work !! thank you :)

nicolas Gauthier 
Rating:
2.0

Truck was in bad shape, tow dolly ratchets were seized, fuel estimate for refill was off and over charged me and 1.43 per mile was absolutely way too high. When I can rent a 2023 1 ton for 20 cents a kilometre. Will seriously look at all other options before using u haul again.

Bryan Heck 
Rating:
5.0

Customer did not leave a comment.

Jessica Soroka 
Rating:
5.0

Customer did not leave a comment.

DENNIS SAWCHUK 
Rating:
4.0

Need this location for rentals Friendly staff Trucks not serviced much so this is an ask for uhaul to occasionally send a mechanic to fix issues like broken coffee cup holders and alerts like gas cap not on etc I can never put my coffee away safely on two trucks which I keep getting Thanks

Nolan Preen 
Rating:
5.0

Customer did not leave a comment.

Roderic Owen-Flood 
Rating:
1.0

Customer did not leave a comment.

David Dusik 
Rating:
5.0

Nothing excellent service,I I will definitely use U Haul again.

Raf Alvarez 
Rating:
2.0

Customer did not leave a comment.

gurdev dhillon 
Rating:
5.0

The car hauler was pretty dirty but otherwise it was a good experience all around

Rob Redlich 
Rating:
4.0

I would have given five stars if the monthly storage fee wasn't so expensive. For the smallest storage space you're looking at nearly $100 a month and the elevator is sooooo slow. They could make logging in easier with an electronic device tapping system instead of having to remember a password that has random numbers you don't get to choose yourself.

Tiffany Heidt  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shawna Brenner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Casey Graston 
Rating:
5.0

The young man that signed me up was very pleasant and very knowledgeable about u-haul. He was very focused in dealing with me and wasn’t distracted. He is definitely a very valued employee of u-haul - Enterprise, you are very fortunate to have him on staff.

William Jacklin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl Sterling 
Rating:
5.0

Customer did not leave a comment.

Mark Kindrat  |  Overall Experience 
Rating:
5.0

Just carry on , it’s great !

Donald Klyne 
Rating:
5.0

Helpful and easy

Maria Currie 
Rating:
4.0

Customer did not leave a comment.

Kayla Rose  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James MYERS 
Rating:
4.0

Customer did not leave a comment.

SALOMONE RAGUSA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mark Spencer 
Rating:
5.0

Customer did not leave a comment.

nicole baker 
Rating:
3.0

Over billing sucked

chris palylyk  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIKA WOOD 
Rating:
5.0

Customer did not leave a comment.

Paul Etheridge  |  Overall Experience 
Rating:
3.0

The gas when I returned the truck was not a full notch below, but I was charged for it anyways. The staff at the front desk was very helpful and quick. The truck worked well.

Genevieve Lewis 
Rating:
5.0

Customer did not leave a comment.

VALENCIA HYNES  |  Overall Experience 
Rating:
5.0

Everyone was so extremely helpful especially Pierre who received my truck. He gave me so much information on how to make things faster and easier in the future.

Paulina Davis 
Rating:
4.0

Customer did not leave a comment.

Brian Kennedy 
Rating:
5.0

I called the Kelowna office to book a vehicle on Sunday, Feb 25th, 2024. It rang and rang and rang many times. It then went to a fax machine, blasting through the phone. I then called again and someone picked up. I asked about booking a 10' truck for Monday. I was rudely told that they had no trucks and then when I replied that I was booking for Monday, I realized that they had already hung up. I was upset, but then I called West Kelowna and received a much nicer individual who helped me book a truck for Monday to my satisfaction. I understand staff get busy, but I was bothered by the rudeness. I can handle it, but I hope this doesn't happen to anyone else. Also, I have booked many times through Uhaul and been pleased with your service, but this is the first time to my knowledge that I have been asked to fill out a survey, which I'm happy to do. The staff at West Kelowna and the gentleman I booked storage through in Kelowna both deserve to be appreciated. Thanks.

Mark Turbett  |  First Impressions 
Rating:
4.0

Always friendly staff! BUT... I took pics on the tire treads getting so bald and a pic of that coffee cup holder useless to just use as STILL broken so it is impossible to drive the big truck having a coffee on hand! I have tried so many times on such. Plus the gas cap off notice was on all day and it was closed tight! Kindly, Nol. (:

Nolan Preen 
Rating:
1.0

Customer did not leave a comment.

William Herbert 
Rating:
5.0

Customer did not leave a comment.

Kim Houlind  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ray Wells 
Rating:
5.0

Customer did not leave a comment.

Kim Houlind 
Rating:
4.0

Customer did not leave a comment.

Mathias Steppuhn 
Rating:
5.0

This winter was a very difficult one my storage locker got flooded.i did not really see how much damage there was until further inspection.its close to a 30% loss.in any event mother natures fault.not uhauls fault.uhaul on enterprise were extremely professional they contacted me within minutes of this happening.they are very great people the management at enterprise uhaul are first class thankyou folks.you are the very best.please don't forget it.always.mr.ty.watts.kelowna British columbia.

Ty Watts  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

joseph stiele 
Rating:
5.0

Customer did not leave a comment.

Jakob Grafton 
Rating:
5.0

Customer did not leave a comment.

Wendy Rempel  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Janice Nylen 
Rating:
5.0

Customer did not leave a comment.

Winnie Dai 
Rating:
5.0

Customer did not leave a comment.

Mike Johnson 
Rating:
5.0

Customer did not leave a comment.

Kent MacCarl 
Rating:
5.0

Same as above, upper friendly great overall experience. Definitely going to recommend renting from U-Haul to friends.

Jamison Rodgers 
Rating:
5.0

Nothing

Robert Clark 
Rating:
5.0

Customer did not leave a comment.

William Grevatt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul Dyrgas 
Rating:
5.0

Peter was very pleasant. Windows should be frost free when a Rez is made. Customer shouldn’t have to ask around to get the window scraped to get on the road.

Corinne Snape 
Rating:
5.0

Hi great service and the fellow explained how to get the free storage. Thanks Tom

TOM AGNEW 
Rating:
5.0

Customer did not leave a comment.

Birgitte Veng  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lucas thake 
Rating:
5.0

Truck ran well but the coffee cup holder was broken big time. I also was charged a dollar 59 per mile and that seems way too high as I rented part on Fri, from 1 pm, and part on Sat to get bac by 1 pm, and got the entire fee adjusted to just Sat I do believe.

Nolan Preen 
Rating:
5.0

The back sliding door was a major issue in the truck we rented. The door was very difficult to open when we began our move. On inspection on our unload of the truck we found one cable had detached. After unloading we closed the door partially only to hear the second cable detach or snap and the door close completely making it impossible to get back into the truck. Fortunately we got everything out and no one was injured. Just disappointing that we couldn’t use the truck after that complete a second trip.

Noel Wentworth 
Rating:
5.0

Customer did not leave a comment.

Darlene Hughes 
Rating:
1.0

Worst experience ever-had to travel 5 hours to collect a truck, Booked in North Vancouver, was sent to Surrey, ended up getting a too small truck in Richmond. Drove back to Squamish, could fit all our Furniture as UHaul advised 15min prior to pickup that the 15foot truck we booked is no longer available. Will never recommend using UHaul services to anyone. Empty booking promises which the company can not guarantee. Still waiting on customer services to get back to me on our terrible customer experience. We booked trolleys, a truch with a loading deck, blankets-none of which was provided so me and my 30 week pregnant wife had to manage untill 02:00 Saturday morning-go figure why we are terribly unhappy!

Frederik Olivier 
Rating:
5.0

Customer did not leave a comment.

Reginald Adams 
Rating:
5.0

Excellent service

Ross Tyler 
Rating:
4.0

Customer did not leave a comment.

Robert Garnett 
Rating:
5.0

Customer did not leave a comment.

wayne zalapski  |  Overall Experience 
Rating:
5.0

Convenient, easy to get to my unit, well maintained. Good experience over all. Thank you very much!

judith may geib  |  Overall Experience 
Rating:
4.0

Truck light for the trailer area didn’t work which made loading and unloading in the dark challenging. It was very disappointing

Robert McIlravey 
Rating:
5.0

Customer did not leave a comment.

Josue Gutierrez 
Rating:
5.0

The Uhaul staff were excellent to deal with as well as the drop off. Your front end staff Narafavit was very helpful. Thank you Uhaul

RON EBERLE 
Rating:
5.0

Customer did not leave a comment.

Grant Hooper 
Rating:
4.0

Customer Service was Good

walter guzy 
Rating:
5.0

Customer did not leave a comment.

Michael Henderson 
Rating:
4.0

Customer did not leave a comment.

Breanne Harper  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Steven Kiazyk 
Rating:
5.0

Customer did not leave a comment.

Zoltan Nicsner  |  Overall Experience 
Rating:
4.0

You should have a full tank of gas policy. It is very frustrating and painful to try and get the gauge to exactly where it was when you rented the vehicle.

Chad Phillips 
Rating:
5.0

Customer did not leave a comment.

Kristopher Macurdy 
Rating:
5.0

Customer did not leave a comment.

Skylar karasiuk 
Rating:
3.0

Customer did not leave a comment.

shane o neill 
Rating:
4.0

Customer did not leave a comment.

Gerry Holstein  |  Overall Experience 
Rating:
5.0

Outstanding service

Edward Barnes 
Rating:
4.0

Very clean vehicle, friendly staff, nice transaction.

Barry Dobbyn 
Rating:
5.0

The App wouldn't upload the driver's photo but the staff took care of things quickly

kevin Leco 
Rating:
5.0

Customer did not leave a comment.

Lloyd Myers  |  First Impressions 
Rating:
5.0

The Staff were EXCELLENT at this Kelowna Location A+++++

MELANIE ANDERSON 
Rating:
5.0

Customer did not leave a comment.

Shriram Veluswame 
Rating:
1.0

There were two problems with my experience. First, I reserved the van online but I couldn't find it under my account so I called customer service twice which took half an hour each time, asking them to link this order to my account. Ultimately, they couldn't fix it and I had to change my 24/7 share option and do the process at the counter. 2nd is when I returned the truck, checked my invoice and noticed that I was charged for 16$ of collision damage when I had clearly declined it when booking online. I asked the agents at the counter to cancel it and issue a new invoice, they hung me waiting for 15 minutes and eventually told me they have to create a ticket for that and will call me back.

Reza Zarghanishiraz 
Rating:
5.0

Customer did not leave a comment.

Jessica McMath 
Rating:
3.0

There was a burning rubber smell coming from the back end & the girl that we dealt with @ the store on Enterprise way was really hard to understand definitely a language barrier.

Kevin stark 
Rating:
5.0

Customer did not leave a comment.

Kristen Sarabin  |  Overall Experience 
Rating:
5.0

Great staff. All friendly. Fair rate for the trailer. No complaints.

JASON HUFF 
Rating:
5.0

Customer did not leave a comment.

Erick Van Selst 
Rating:
5.0

Make the equipment SAFE and workable

rob sutton 
Rating:
5.0

Customer did not leave a comment.

Matthew Hart 
Rating:
5.0

Easy to get in and out and really good carts for loading mattresses.

Andrew Hawken  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kit Hulbert 
Rating:
5.0

Customer did not leave a comment.

Dominic Roy-Stang 
Rating:
4.0

Customer did not leave a comment.

Greg Schmidt 
Rating:
5.0

Friendly with trucks and units clean and available. Thank you

Vance Gerlib  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Linda Hubert  |  Overall Experience 
Rating:
5.0

I was helped right away, very friendly and helpful staff who was willing to answer all my questions and personally showed me where to enter the facility and how. Very patient and friendly smiles, most definitely would recommend to my friends.

HELEN JACK  |  First Impressions 
Rating:
5.0

Thank you U-Haul in Kelowna for being friend and giving good customer service. Very helpful staff keep up the good work thank you guys. Hope to see you soon.

Angelo Rajakaruna  |  Overall Experience 
Rating:
1.0

The unit it self was awesome.The hallways inside the building were rough and bumpy making it difficult to transport items in and out without falling off the carts.The alarm system screamed every ten minutes every time we were in .Very annoying when trying sort out items.

Floyd Green  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

leonardus kanters  |  First Impressions 
Rating:
5.0

Great facility. Always very clean. We will gladly use this location to store our possessions again. Thank you.

Irene Stellikis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karl Johnston  |  Overall Experience 
Rating:
5.0

The staff member I dealt with at Kelowna was knowledgeable and helpful. She was a pleasure to deal with

MARY DESROSIERS  |  First Impressions 
Rating:
5.0

I love you

Gwen Brown  |  Overall Experience 
Rating:
5.0

was lovely to have my storage here. i will most likely come back some time later this year since im a student and will need to store my necessities. thank you for your services

Jody henyu  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Bernie (& Rebecca) Senuk  |  Overall Experience 
Rating:
2.0

Moved out on my last day and completed the online checkout. Received calls and emails for late payment after that.

Lukas Disterhoft  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anne - Craig Lewis  |  First Impressions 
Rating:
5.0

Very clean . Friendly staff. Nice facilities. I appreciate the availability of washrooms to wash hands after moving stuff.

James Hodge  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Stephen McCorriston  |  Overall Experience 
Rating:
4.0

Issues with my move from Halifax to Penticton are still to be resolved should I send another letter to explain

alex sutton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bas Ribbink  |  Overall Experience 
Rating:
4.0

First time renting storage, so difficult to compare.

Don Macmath  |  First Impressions 
Rating:
4.0

Very good, except for the alarm got off all the time👌

Grant Brown  |  Overall Experience 
Rating:
5.0

No comments

Brianne Raul ocampo  |  Overall Experience 
Rating:
4.0

The only comment I have is the alarm would always go off once I was inside the building, yet I always checked in. Otherwise, thank you!

Gail Moody  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steven HEYMERDINGUER  |  First Impressions 
Rating:
3.0

Better instructions on where the units are. Less products in front of counter.

Tim Collingwood  |  First Impressions 
Rating:
4.0

It was great, the directions were clear, the only criticism would be that I didn't realize each unit was alarmed and the reasoning behind the access code. When door opened I thought I didn't need to use it and promptly set off the alarm. Otherwise, it was great.

Stacey ONeill  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Mcculloch  |  First Impressions 
Rating:
2.0

The uhaul brand locks force sold to renters are junk. The arbor only moves with the key; 1 out of 12 times turning said key, if you're lucky. The anti-homeless alarm goes off every 5 minutes which is particularly difficult for ny autistic son to deal with while we worked . The thing might keep 2 people a year from living in there, and drives EVERY SINGLE customer nuts. The thing doesn't even need to go off during business hours. The elevator is the most latently acting unit I've ever seen. The doors close after 2 seconds while you struggle to race your carts inside.. which is amazing because they take 4 seconds to open again All this, after a year and a half of dealing with what was sold to me as a 10x20 drive up unit .. and turned out to be 2 - 10x10 units accessible only by elevator. When you exit the "drive up" area, you have to do half-lap around what was once a Semi Truck factory thru various other compound before driving past the door you entered at. Don't get me started on UHauls practice of insuring all vehicles out of Arizona.

Daniel Brayshaw  |  Overall Experience 
Rating:
4.0

Very convenient and easy access. We would use U Haul storage again.

Loria Greene  |  Overall Experience 
Rating:
3.0

Having access only on business hours is extremely inconvenient All other storage facilities offer access past operation hours

Kadence Raeigh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Neville Castillo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon Campo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Katalin Nagy  |  Overall Experience 
Rating:
5.0

Great!

gurjit dosanjh  |  Overall Experience 
Rating:
1.0

besides renting a truck back in July 23 and being charged over $500 for a half day rental of a 15 ft truck to switching storage unit from 15 ft to 10 ft it was a hassle as the staff at the Kelowna outlet are very inept. Too bad that uhaul kind of has a monopoly on rentals in Canada because if they didn't i gladly would go elsewhere

Richard Smith  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Beth Stewart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zoltan Nicsner  |  First Impressions 
Rating:
5.0

The staff was extremely helpful and friendly. The facility and units are super clean and well maintained. I would definitely use the Kelowna location again and recommend to my family and friends.

Denise Barran  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derek Deemter  |  Overall Experience 
Rating:
5.0

If I ever need a storage unit I will be coming back to UHAUL. I never had a single issue, no thieft, never felt uncomfortable and the staff were always very helpful

Gracie Gwyn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ben Macauley  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

greg smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALAN TURNBULL  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Christopher Drader  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Sullivan  |  Overall Experience 
Rating:
5.0

I have back and forth with the UHaul in Kelowna on Enterprise. They have been more than helpful. I have rented big trucks and 1/2 ton pick ups and they have always been very helpful. When I needed storage I was able to get a month free and then I downsized within a couple of months into a smaller unit and it was about 10’ from my original, so I have a smile on my face.

Margaret Hird  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frances Mclachlan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean Sheremeto  |  First Impressions 
Rating:
2.0

Please allow me to explain... not all staff were unfriendly or unhelpful but majority of the interactions I had with staff ended in me being more upset. I had told this specific uhaul that I needed my payment dates moved to the 20th of every month,yet they still drew money out on a day they weren't supposed to resulting in nsf fees and late charges. Access to the unit was a pain too. They put locks on my storage even after arrangements had been made and partial payments were approved... not to mention my access code didnt work and the alarm went off every 30 seconds... so good on them for having alarms, but figure it out. When I called they said I just had to "ignore it". Uhaul in general has helped me out in the past , but i almost always get the run around no matter what uhaul I go to. I feel as though all staff need more training, and hours should be more accessible to people that work until 6 pm or later. The units should be accessible until 11 pm especially when there are access codes given..

Tristen Johnston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Johanson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael ANDERSON  |  Overall Experience 
Rating:
4.0

Everything was very smooth and easy access throughout the contract term. My only disappointment was I moved out with 9 days left in the month and no credit for that time was applied to my full month payment.

John Matthews  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margaret Mooney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Damjan Madjar  |  Overall Experience 
Rating:
5.0

The best punjabi power

Christopher Benjamin  |  First Impressions 
Rating:
5.0

Only complaint is once moved to the smaller unit in the other building #4157 the door slide does not align and could take up to 30 minutes to lock. Other clients are helping each other so I was not the only one having trouble trying to lock and leave. Staff was always excellent to deal with. Thank you

Brenda Gendron  |  Overall Experience 
Rating:
4.0

Great facilities for storage. Easy drive thru access. Only complaint I have is trying to reach the office by phone is almost impossible.

Tom Nicholson  |  Overall Experience 
Rating:
5.0

It was great working with U HAUL

Casey Sierhuis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Liga Serzane  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy Piech  |  Overall Experience 
Rating:
3.0

The facility was clean and the instructions provided were clear. Both staff members I engaged with were helpful and the online reservation system was easy and convenient to use. However, the descriptions of unit sizes could be improved to clarify what each units capacity is. I appreciated the available description, but it wasnt enough to make an informed decision about what size unit I needed. I liked that there were example unit sizes in the store and wonder if something similar could be provided online for self-serve customers. I wasn’t given instructions on where my storage unit was located or how to use the security pad (or where that was located, even after saying I was a first time customer). I set off the alarm when accessing my unit because of this oversight and it was scary and embarrassing. I had to take the initiative to ask for help on how to find the unit and using the access code. Perhaps there could be instructions for the code beside the security panel and a sign highlighting it for first time users

Sabrina Schoch  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Maggie Lowe  |  Overall Experience 
Rating:
3.0

Front staff seemed very confused and ended up making new reservations instead of using the ones I created online. And the truck rental was a joke - the sheet had the wrong mileage by 15 miles, wrong gas gauge (47 miles remaining on the tank), and I still haven't received my deposit back for the furniture dollies that I rented.

Douglas Lancaster  |  Overall Experience 
Rating:
5.0

Everything was great!

Ulf Kailuweit  |  First Impressions 
Rating:
1.0

I left my review on Google. If you actually care, you can go read it. But Cale is a crappy manager, the place is ghetto, the lighting is crap, the elevator is gross, and there was rat poop all in my unit that does not have a spec of food in it. Only items that I couldn't fit in my smaller place while living here. There are rat traps everywhere and yet all of our family photos were destroyed. No one cares. I will tell everyone I know to never rent at this location!

Allison Holliday  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol Savege  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michelle weekes  |  First Impressions 
Rating:
5.0

Thanks very much! Move in and out was very easy and quick!

Cathy Gates  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim Nadeau  |  Overall Experience 
Rating:
5.0

Poor review on phone answering and accessing customer service. Otherwise excellent review.

LORI HICKERTY  |  Overall Experience 
Rating:
4.0

My latch was a little tricky - had to get someone to help

Deanne Hurren  |  First Impressions 
Rating:
5.0

The staff was friendly and very helpful. I have a small storage unit that I acquired a couple months ago and I needed another one that was bigger. The gentleman that assisted me arranged to have both storage units in the same building so it would be easier for when I move my stuff out.

Cindy Piech  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TONY KOOPMANS  |  Overall Experience 
Rating:
5.0

The entire experience was excellent. It was fast and easy to get setup; the storage area and locker were super clean and well lit; the staff were knowledgeable, efficient, and friendly. I highly recommend the facility.

gord GUEST  |  Overall Experience 
Rating:
4.0

Very clean and nice, but Closed very early for a storage facility. Gave us no choice on location of locker.

Tawnya Jones  |  Overall Experience 
Rating:
5.0

The staff went above and beyond to help and so friendly.

Kendelle Durocher  |  Overall Experience 
Rating:
5.0

Cale was very helpful and pleasant to deal with. The entire staff conducted there tasks in an friendly and professional manner.

Hendrik Rienks   |  Overall Experience 
Rating:
5.0

Very grateful for the generosity and assistance

Jeannine Caine  |  First Impressions 
Rating:
5.0

Staff friendly and helpful

shaun goodson  |  First Impressions 
Rating:
5.0

Staff were very accommodating. Let me have a few days with no late fee.....Thank you so much!!! Helped me through a tough time re 4 moves in 6 months!!! B♡♡♡

Bonnie Bourasaw  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Day  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn Brauer  |  Overall Experience 
Rating:
2.0

Staff Canceled my reservation, create too many problems for me.

Piyush Aggarwal  |  Overall Experience 
Rating:
2.0

Whole experience moving in was terrible and disorganized, they had us walk all the way from the back building to the front office 6 times because of mistakes they made such as; giving away our unit, our code not working, unit not having a lock, etc.

Andrew Risebrough  |  Overall Experience 
Rating:
4.0

The staff was friendly and willing to honour an employee's statement about a storage issue, where I would get a refund. However, my only concerns are the fact that they charge by the month and not the week. So apparently, if you have a week over your stay, you have to pay for a month's worth of storage. It's not convenient. Not sure if this was due to the Kelowna fires or not, but the storage is closed when the office is closed, even though they are in two very different buildings.

Munirah Oyegunle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie Child  |  Overall Experience 
Rating:
2.0

Difficulty in reaching staff by phone, electronic switch board constantly sent my calls to wrong place, overly long waits on phone, internal staff not trained, yet when it’s time to collect money staff sure knows all rules and procedures for adding on and rules on closures

David Kormansek  |  Overall Experience 
Rating:
3.0

We reserved a storage unit 3 months in advance, but when we got there we were told that they didn't have that size available. What's the point of having reservations if nothing gets reserved? They finally found one for us and it was clean and worked well. The building is great other than the extremely loud alarms that go off constantly.

Danika Keith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DANIEL BELANGER  |  First Impressions 
Rating:
4.0

The gentleman that showed me to the locker was very helpful and showed exemplary service. Definitely a bit of disconnect between the front desk as they seemed understaffed slightly and not super friendly.

Kristen Sarabin  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Jennifer Abel  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Emily Meyer  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

david porteous  |  Overall Experience 
Rating:
5.0

Well done

Aldrin Vallido  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMMY VAUTOUR  |  Overall Experience 
Rating:
5.0

We were directed easily to the building our unit was in. Staff inside were helpful and friendly both times we have been there now. Other customers also very helpful abd accommodating.

Cathy Gates  |  Online Move In 
Rating:
5.0

Very clean Desk is busy at times; we happened to catch them at a quiet time

Edward Furrow  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Austin Mohr  |  Overall Experience 
Rating:
5.0

An excellent experience over the past several months. The facility was always clean, well maintained, secure and convenient.

Andrew Barker  |  Overall Experience 
Rating:
2.0

Too long wait lines…don’t like the fact we had to buy a new U-haul lock and had to call in locksmith to get lock cut off…wanted to get closer to town and Space Center had way better customer service. The doors to get in and out of building didn’t work sometimes…but that seems to be fixed now… Keep trying, you can only improve…..

Reta Derkson  |  Overall Experience 
Rating:
4.0

Would like to see more courtesy carts available, particularly in the busy times.

Robert Mcniven  |  Overall Experience 
Rating:
3.0

Sending a cheque out to my former address was a problem.

LEILA FIPKE  |  Overall Experience 
Rating:
1.0

I will not use this storage locker or come to this facility again. It is a circus. The building numbers do not correspond with the locker numbers and directions on the map given when a locker is issued, making it impossible to find your locker. Employees were confused and couldn't help either. It took me an hour of driving around to different buildings. I was not the only frustrated customer. The triggers on the automatic doors in Building 3 only trigger when your vehicle approaches at the right angle. I had to backup multiple times to get it trigger. I need 24 hour access to my storage locker. This whole business isn't working for me.

Michele Du preez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marg Wells  |  Overall Experience 
Rating:
1.0

Front desk agent was awful.

Rory Fader  |  First Impressions 
Rating:
5.0

Well done good job ! Front desk/counter staff well done

Aldrin Vallido  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ken Hildebrandt  |  Overall Experience 
Rating:
5.0

Thanks again.

Gregory Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRYAN SMALL  |  Overall Experience 
Rating:
4.0

I took a sm. 5x5 storage August 1. Then August 14 I wanted to change it to a 5 x 10. The young lady look up the computer and then said It was due because I took the storage July 14, I say no, I took it Aug 1. Then I ask who's account was it? Under what name? She was looking into the wrong account and then have to change everything she did to it. ( charge an other month and the change of storage sized) I'm glad I was there in person and was persistent with my dates. Thanks.

angelica chavez  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lance Bolton  |  Overall Experience 
Rating:
3.0

Staff are nice. No AC in storage buildings. Reservations for units are not relevant when checking in as it is first come first serve.

Derek Deemter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan Fertile  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vince Halvorson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Enrico David  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matthew Hutchings  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

myriam jungling  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mark Steele  |  Overall Experience 
Rating:
5.0

Very supportive , acknowledgeable, helpful and friendly.

TAMMY VAUTOUR  |  Overall Experience 
Rating:
2.0

When you call to access your uboxes (west Kelowna( site) the phone get transfered to the US. You have to wait a long time often. Frustrating you can't talk to the local site. Very frustrating. Bad set by U Haul Corp.

Ed Brunner  |  Overall Experience 
Rating:
3.0

Your storage unit rates are terrible cheaper elsewhere

Dustin Therres  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Olivia Klein  |  Overall Experience 
Rating:
4.0

Although the staff and location is great, it would be beneficial for the storage facility itself to be opened after office hours are closed. The other MUST ASK: the ventilation system does not work very well in the storage area. It gets very warm and with warm air being forced out, is there something to be done? Although I did get a Ubox. The Ubox that is where I thought it was suppose to be in bay 5/6 but didn’t realize I needed to go to another area in the drive thru. There is a box that is empty but was not allowed to use the empty one sitting there. Thank you to the staff which was more then happy to make other accommodations for the time being.

Kevin Law  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL HILL  |  Overall Experience 
Rating:
3.0

The 1st unit we rented was poorly lit and almost completely dark. The 2nd one was ok. Most of the staff was friendly with the exeption of a few bad apples.

David Asselin  |  Overall Experience 
Rating:
5.0

Staff was very good. Process was convenient.

Dustin DeGagne  |  First Impressions 
Rating:
1.0

This was a messed up reservation that linked to someone else’s account! Was a frustrating mess and had “Lonnie” very upset! Hoping he was contacted as promised to clarify it was an error!

carl Lonnie  |  Overall Experience 
Rating:
5.0

The staff member that helped me was so knowledgeable and helpful, I really appreciated working with her. The facility was clean and thankfully there were moving trolleys which helped us finish putting away our things in the least amount of trips possible. I had a great experience.

Samia Hasan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Prashant Malhotra  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenn Edora  |  Overall Experience 
Rating:
3.0

Not sure how people don't know that I'm 15 foot truck. Putting into a storage is gonna need more than a 5 by 10. So that wasted like, 45 minutes. Doing all the paperwork going to look at it and going. That is a little closet compared to a giant wardrobe. You have to put into a tiny space. Which I know gonna make me sound old. But back in my day, LOL people knew measurements and. Math, and these days, they just don't conceive. What 5 feet is 5 inches, 5 cm? Whatever it is, it's only logical. If some things are just pure plain logic which you can't teach unless you grow up with logical parents and teachers. I suppose so it's not necessarily these young millennials fault millennials millennials. Fault, but it could be default with the world. Anyhow, just something to consider about measurements and teaching people plain math, which we used to be able to do in our heads. Now everyone uses a calculator and they still don't understand how to count change back. That's my rant and i'm sticking to it

Bonnie Bourasaw  |  First Impressions 
Rating:
5.0

person who assisted was excellent

Rich Woodhouse  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Johanson  |  First Impressions 
Rating:
5.0

When I was moving my stuff out of my storage unit, there was 1 staff member in particular who seemed to go out of his way to see if we needed anything. He was extremely helpful, above the normal, and he himself made moving out a much better experience, and put the company in an even better light. I did not catch his name, but he was a young white man with short brown hair, who was walking around sweeping for most of the time we were there, but went out of his way to make sure we were doing alright, and helped us when we asked.

Michaela RASMUSON  |  Overall Experience 
Rating:
1.0

Not a great experience. Security is non existent. Supposedly the lockers are checked daily for security. I found my lock removed twice and there are no cameras that show that area.

Erin Mcallister  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN WELCH  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Patracia Lelonde  |  Overall Experience 
Rating:
4.0

In unit not very well lit but overall very good experience

Dallas McCormack  |  Overall Experience 
Rating:
5.0

Good service

Mirko Alilovic  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris Stanhope  |  Overall Experience 
Rating:
5.0

Staff were very fair and helpful and attended to the customers needs quickly and efficiently!

Leslie Crocker  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Stephen JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRYAN SMALL  |  First Impressions 
Rating:
2.0

Need longer hours Should be able to reach someone by phone Often no carts Locked out of unit twice for no reason No one answers the intercom

tracey gregory  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda Gendron  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TINA STEWART  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Eric Coyne  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

harald kraft  |  First Impressions 
Rating:
1.0

There was a flood due to old pipes where u haul covered nothing of over 5k in losses. I will never use again and have shared with others my horrible experience. Aweful

Blake Pachenski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adrian Round  |  Overall Experience 
Rating:
1.0

I am very disappointed in Uhaul and have lost trust in the reservation system and in the organization. I reserved a storage room 2 weeks in advance and received confirmation of availability. When i arrived i was charged a higher rate. I questioned that at the time of moving in and subsequently with the General Manager and got three different and contradictory responses at different times 1. Rates have gone up since I reserved. 2 I reserved a 2nd floor unit (but my reservation clearly states 1st floor, and the second floor rate was also more than my reservation 3. Units are 1st come 1st serve. So Uhaul’s reservation system is not reliable for either rates or availability, and the management, at the Enterprise Road Kelowna location at least do not deal with integrity. Beware.

Gary Schieck  |  First Impressions 
Rating:
4.0

Many times we went to our storage unit the main door to leave the building was not working. This made it very difficult with traffic congestion. Also, the one time I really needed to use the washroom while I was there I entered, both washrooms to find them extremely filthy. So filthy that I waited until I got home.

Suzanne Lafleur  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Floyd Green  |  First Impressions 
Rating:
5.0

First time using storage services and so far so good. Quite handy as I am in between places. Thank you.

ingrid lee smart   |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

janet sime  |  Overall Experience 
Rating:
4.0

The washroom is the only blip I would say is the washroom is rarely clean there’s never toilet paper. There’s never a paper towel and there’s never soap other than that. It’s actually a good facility .

Desiree Kezama  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie Titchener  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cora Macoto  |  First Impressions 
Rating:
5.0

Such a great experience dealing with the uhaul on enterprise. Great service and the facility is awesome. Will definitely be using their services again.

Brent Rayner  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David Messier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kirbylee Velo  |  First Impressions 
Rating:
5.0

Thank you everything was perfect just like I had it great service

dana jerome  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sheldon Stahl  |  Overall Experience 
Rating:
4.0

I would like to thank the manager for being on top of my top of my rental of a truck I rented and rectified it in a very timely manor. I really enjoy renting with Uhaul I have for many years now. I would recommend anyone to them. One thing jus pay attention carefully when renting vehicles from them that u understand completely whst costs may be. The staff on Enterprise are exceptionally friendly buildings and units are always very clean and bright . I also love the new locks they encourage you to buy…. I would like to see them open a Cpl hrs later as if u work all day it’s a rush to be in n out by 7. Otherwise excellent business to rent from .. Ty for all the helpful services.

Tamara Pollon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dymon Modesty  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

trevor nelmes  |  Overall Experience 
Rating:
1.0

This facility is probably one of the poorest run units in BC. The front end staff are never around and never available to address your concerns. THey need more dollies and something is always broken, especially the big entrance doors. This last time they dumped someone's contents of an unpaid unit right beside the entrance parkade into the building storage access. I'm still waiting to get my credit back for the rest of the month, as we moved out earlier than expected. The kids on staff didn't know how to handle that. We spent thousands of dollars on storage and we had to argue to get our small credit back. Our last rental of a 10 foot van was even more pathetic with these kids, but that was another whole different contract. They need some proper staffing......for sure.

kenneth korpesio  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert Mcniven  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin Rogers  |  Overall Experience 
Rating:
5.0

Thank you , good service.We are looking to use your grateful help again.

Mirko Alilovic  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sharon whiting  |  First Impressions 
Rating:
3.0

I spoke with the CSR team multiple occasions regarding my unit always setting off the alarm when I opened the latch to my unit. I was put on hold several times to no eventual pick up and was forced to drive to the location to address other issues. I asked for communication with Cale a few times, once again to no avail. The location and services offered and the face to face the team is great but disregarding customer concerns and not relaying those or following up on those concerns I.e. addressing the above mentioned alarm issue, unacceptable.

Scott Lovell  |  Overall Experience 
Rating:
5.0

Miss Kaur, who helped us, was polite and informative

Justin Acheson  |  First Impressions 
Rating:
1.0

I rented the unit for one month and I was locked out twice with another lock due to "non payment" even though I paid in full. Also I am currently trying to deal with the fact that even though I moved all of my stuff out and made it very clear I was doing so to the people in the office I now still have to pay for another month on an empty unit according to the texts I am receiving . 1/10 will not be recommending this facility to anyone looking for storage

Adrian White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Neville Castillo  |  First Impressions 
Rating:
3.0

As a first time storage customer I found the initial experience confusing without much support from the staff. I would have appreciated a tour and introduction to how to access and use the facility. I eventually sorted things out by asking questions but I felt the staff could have been more proactive.

John Matthews  |  First Impressions 
Rating:
5.0

I have dealt with the same front counter person a few times now...he is super friendly and excellent at his job.

nicole lychak smith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eoreca Moyan  |  Overall Experience 
Rating:
5.0

Excellent customer service.

Jessica White  |  First Impressions 
Rating:
5.0

Great facility and staff 😊 Definately use U-Haul, Enterprise Way again

Vance Gerlib  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

tabitha ballendine  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Duncan McArthur  |  Overall Experience 
Rating:
3.0

Day one we spent a full hour bouncing from one supposedly empty unit to another until they found one. The front reception and phones are horribly under staffed so one can expect long wait times and even non responsive on the phones. As for cleanliness and security it was all good.

Mark Ritchey  |  Overall Experience 
Rating:
5.0

Very clean building. Wide hallways for moving things

Neill McCarthy  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Tamara Pollon  |  First Impressions 
Rating:
5.0

Great experience

Tammy Whitford  |  First Impressions 
Rating:
5.0

Manger and people working in this branch are very nice and friendly. Thanks

saeed tasbihsazzadeh  |  First Impressions 
Rating:
5.0

Would use again if needed

Arthur Hudson  |  Overall Experience 
Rating:
3.0

Overall.there was a shortage of staff and quite a few construction issues during my time.with them whoch affected access to the building, security and hours of accessibility. Staff were very helpful though, facilties were clean. I would definitely rent from them again. Thank you!

Jennifer Marr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dianne Smith  |  First Impressions 
Rating:
4.0

Wish the indoor storage stayed open a bit later although the staff that has been there when I’ve been there late before close have always been kind and understanding if I was a few min late leaving.

tabitha ballendine  |  Overall Experience 
Rating:
4.0

Staff at front desk was awesome

nicole lychak smith  |  First Impressions 
Rating:
3.0

The toll free number attendants did not know the actual hours of the Kelowna facility. I drove 3 hours after calling, only to find it closed. The staff at the facility are great but as a company there is a big disconnect in communication

Susan Henry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah Horn  |  First Impressions 
Rating:
5.0

Thankyou. Best value in the industry. The truck I am driving is worth about $125.000.00 for $19.95 a day. Unbeatable. Thankyou for all your incredible help. I promise to bring it back cleaner than when rented. Thankyou. Always. Mr. Ty. Watts.

Ty Watts  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alan Burns  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Faith Morse  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Halil Hiziroglu  |  Overall Experience 
Rating:
1.0

just as bad as renting a truck. i used my free month and have now gone to another facility in kelowna

Corina Lecours  |  Overall Experience 
Rating:
1.0

Worst experience ever. The elevator was out so many times, your hours are closed too early, it flooded and your staff didn’t tell anyone till 3 days later. I’m suing your company due to negligence and not treating the flood with proper protocol. Terrible .

Jocelyn Stewart  |  Overall Experience 
Rating:
5.0

I thought the whole experience was awesome, it was exactly what I needed to make my move happen. Thank you

Ken Chute  |  Overall Experience 
Rating:
5.0

Christina and also Pierre were both extremely helpful and have excellent customer service!! We had a very great experience with not only a moving truck but also storage unit move in:) Great Job Kelowna UHaul!

Joanna Chase  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Miller Lawrence  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Michael Garrett  |  Overall Experience 
Rating:
5.0

This business and it’s team members make me fell bad for the rest.

craig colburn  |  Overall Experience 
Rating:
5.0

Peter was my point man...did a great job...

Don Wood  |  First Impressions 
Rating:
5.0

Made moving and storing not quite as stressful. Pretty great staff.

Sonia DelaCruz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Desire Lachance  |  Overall Experience 
Rating:
3.0

I have a storage locker that I rent from you guys me and my girlfriend were there I was sitting in the car and she was in the washroom and the staff I guess called and called the cops and they come and arrested me put me in handcuffs in the back of the car for like half an hour until they figured out that I did did have a membership there so I would like that rectified

Mike Praught  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Howard Bentzen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ward fitzpatrick  |  Overall Experience 
Rating:
4.0

Would have been more convenient to have extended access hours. However, grateful for the opportunity to use your storage facility. Staff were very pleasant to work with (often very busy). Blessings, Ron

Ron Cannan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natalie Simard  |  Overall Experience 
Rating:
5.0

friendly and helpful staff

Arthur Hudson  |  First Impressions 
Rating:
2.0

I tired to call and despite messages left was never called back. I wanted to pay for the unit as my son was using the locker to put something into for me. Very frustrating experience

Susan Henry  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Emily Meyer  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christine Forrester  |  Overall Experience 
Rating:
1.0

I booked this facility because of the advertised 5am to 10pm access hours. That is blatantly false advertising. Access is only 7am to 7pm, same as office hours. On top of that, the loading bay (which is fabulous having a covered loading and unloading area) has a broken door at one end, so I had to do a 20 point turn around with my uhaul truck and trailer to get back out of the building!

MICHELLE OWEN  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Corina Lecours  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Visscher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTA KUEBER  |  Overall Experience 
Rating:
1.0

My unit flooded while I was out of town and it’s impossible to get in contact with the manager to deal with it. I was told only my mattress was damaged, and when I returned I found many things missing from my storage unit including a bed frame, a desk, shelving units, and more. The manager Cale never sent me updated that he said he would send me and it’s not been 3 months I’ve been trying to deal with this with no help from any Uhaul employees. I didn’t receive any compensation, nor any free months for the inconvenience.

Dustin Blondin-Lejeune  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

justin diebel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd Francis  |  Overall Experience 
Rating:
5.0

Great service from the staff. Very helpful Always easy to access storage.

Lucy Ross Duncan   |  Overall Experience 
Rating:
5.0

i will definatly use your lockers again if i need too and will recommend them to others.

June Shaw  |  Overall Experience 
Rating:
5.0

Cale has been amazing to deal with. We had a few hiccups but Cale took care of everything and his customer service is top notch.

Maryellen Cain  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

May Hamdy  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kae Olib  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vantage Electric Ltd  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Cindy Klann  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin Brown  |  First Impressions 
Rating:
5.0

The service at this location was excellent. I would recommend to all who are looking for a convenient, clean, secure storage unit.

MARY DESROSIERS  |  Overall Experience 
Rating:
5.0

Good customer service. Your alarm system doesn’t take into account how stupid some people are (occasionally myself included) and when the alarm goes off every 15 minutes it doesn’t seem like an effective deterrent does it? You need to find a way to allow 24 hour access, that was the biggest inconvenience. People keep wrecking your bay doors because you can’t expect someone who daily drives a Honda to grasp the height difference of a cargo van, for all the warnings you have in place to protect the doors nothing seems to work long term. I’ve worked in shops before and the solution for door dings was to invest in the door motor that opened the door as fast as possible. People are impatient. Just my two cents.

Jordan Eischen  |  Overall Experience 
Rating:
5.0

The lady who helped me was very nice and knowledgeable.

Donald MICHELS  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

daniel sora  |  First Impressions 
Rating:
1.0

The doors worked only half the time ...bring back card swipe just was no good...could not get too my stuff 5 times in mounth as parking lot fully blocked with u haul truck garbage building cheers plow it down please put something worthy of people's money that they're spending ridiculous that you only have two days for cars and they're always blocked with all the U-Haul trucks lined up that are being brought back your door buttons are falling off it doesn't have automatic sensors when you're ready to go out you have to get out and push the button and then it closes before you even get your truck going ridiculous the alarm is ridiculous you punch it in it says you're good to go and then it goes off bring back your card swipe not just the PIN there's there's only three carts available inside most of time one person takes all three so the whole facility is good for one person at a time it's a thing ridiculous in a city that has over 200,000 coming in and out should plow this dump down and make it a little bit more like the West Kelowna U-Haul

JASON PARKER   |  Overall Experience 
Rating:
5.0

All good except exit door is always out of use making going out entrance door inconvenient.

Don Reynolds  |  Overall Experience 
Rating:
5.0

The UHaul at Enterprise Way is very convenient and having storage and rental integrated is fantastic Staff and facilities are fabulous and cost is fair.

Richard Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha McLaughlin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Heggs  |  First Impressions 
Rating:
5.0

Very pleased with UHaul, especially Amy in Kelowna who handles the UHaul boxes. During a very stressful time during a house sale, she was very helpful and great service. The storage facility was also just what we needed. Well done.

Marianne Leimert  |  Overall Experience 
Rating:
5.0

Great experience and will definitely use in the future!

melissa fox  |  Overall Experience 
Rating:
5.0

I was very impressed with how clean and bright the facility is. Also with the friendliness, helpfulness and professionalism of the staff.

Birgitte Veng  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MELANIE TANNER   |  Overall Experience 
Rating:
5.0

Cleanliness is top notch, very impressed

Brad Klausing  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

melissa fox  |  First Impressions 
Rating:
3.0

I was really disappointed that you do not ProRate your storage Units. I should have got back a Refund for 5 days I had Remaining Upon Moving Out Of The Unit. Must other Storage Company's Provide a Refund As They Do ProRate. I would not use this Company Again

Ian Langstaff  |  Overall Experience 
Rating:
5.0

The only issue I came across is that I was denied access to my unit for moving. I had get a staff member each time I needed to gain access to the building so I could move out. A total of 5 times.

Michael Ostopowich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie Child  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jackson Lindsay  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tiffany Thatcher  |  Overall Experience 
Rating:
5.0

Staff were always helpfull, rules of use or contract for access was clear and I had no problems entering or exiting , coded entry at first seemed like a pain, but as I learned to use it I did appreciate it as I knew was just extra security for my stored items. All in all was a good plan B for my move giving me a place to store extra items. Cheers.

mike peschke  |  Overall Experience 
Rating:
5.0

Clean and services excellent

patrick bound  |  Overall Experience 
Rating:
4.0

i actually posted. it on facebook and told 3 of my friends as it is so close to my house ... to bad you didn't have 3x3 storage cuz 5x5 is too big for my tires. I am using 5x5 for 2 months as i am doing and antique and collectible show also renting one of your van to make transport easier.

currie kaspar  |  First Impressions 
Rating:
4.0

Door access being broken for 50% of the visits was inconvenient when hauling a large trailer

Warwick Gabriel  |  Overall Experience 
Rating:
3.0

Location: 2076 Enterprise Way, Kelowna, BC V1Y 6H7 An alarm was ringing throughout the building from the first day I was given a tour of the available units, during every single visit, and when I was driving away after closing out my account. The alarm system was so incompetent, I would never recommend this location, or use it again myself. What kind of security system are your customers paying for? A useless alarm system that went over a year without being fixed. During the handful of times I visited the Kelowna Uhaul Storage, the loading bay doors almost always had a problem, ie: being permanently open and unable to close. Again no security. If these problems were temporary, that would be one thing. When the problem is ongoing for years, it's intentional. I'm glad everyone has a phone with video these days, maybe the security incompetence at Uhaul Kelowna will be addressed because of social media. Or most likely when there is a major incident that ends up on the News. Other than the constant alarm ringing and complete lack of security, it was a great experience. The staff was friendly and professional, the facility was clean, and the hours were great.

yvonne gardner  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David Christie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan Nummi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karey Nelson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Visscher  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daylen Schneider  |  First Impressions 
Rating:
5.0

The problem I had was having my rate raised twice. You can say it's only 5.00 each time, but by the time you add on the tax, it proved to be much more. And why raise it at all. I wasn't getting anything more for my money. I left the last storage company because they kept doing the same thing. I found uhaul provided everything you need for moving. A one stop shop, very convenient and affordable, plus having a space to leave used boxes and pick up used boxes is such a good idea. Have not found anyone else that is doing that and it recycles boxes

phyllis westfall  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andy Ruttan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barry Degen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ken skahl  |  Overall Experience 
Rating:
5.0

This facility is outstanding. Well maintained, convenience of the carts and washroom in loading area. Storage area extremely clean and well maintained. Honestly, this must be like the 5 star hotel of storage facilities (and I can compare to many others I have used over the years). The young lady who registered me and my info was professional and efficient. High praise for her too.

DAVID BROOKS  |  First Impressions 
Rating:
5.0

Excellent facility, staff at the front desk and around the building are very helpful, always providing assistance when needed.

Kim Ogrodnick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jimmy Germain  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janet Clift  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jody henyu  |  First Impressions 
Rating:
5.0

The front desk was extremely helpful and also set us up with a truck reservation. I’ve worked with multiple uhaul facilities, they’re all good, the customer service at this one was the best by far.

Kali Mailhot  |  First Impressions 
Rating:
5.0

Keep up the excellent service

Richard Robinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shane bachand  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Keith Ross  |  Overall Experience 
Rating:
3.0

I would use the storage again but I would not rent for someone else to use again and I apologize for how that turned out

Luke Ploegmakers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maya Moessner  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Gail Holland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Visscher  |  Online Move In 
Rating:
4.0

Wish the access was open just a couple hours later

NICKALEKSANDER SERAFIMOV  |  First Impressions 
Rating:
5.0

Customer service person who took care of me - bane started with a B- and should be on my file, was polite efficient and so gracious. She understood about my credit card fraud and explained the different ways I could pay for my unit without USA credit card. She is a true service person. Great employee

MARY DESROSIERS  |  First Impressions 
Rating:
5.0

The guy helping me went above and beyond

Robert Mcmillan  |  First Impressions 
Rating:
5.0

The staff made the experience great

Ashley Lochhead  |  Overall Experience 
Rating:
5.0

We found the facility very easy to use and all the staff that we dealt with very helpful and friendly. Excellent service. We just wonder why the alarms keep going off. They are very loud and seem to be constantly going off. We were there for a couple of hours each day for 2 days and that was a little disconcerting.

Marianne Leimert  |  Online Move In 
Rating:
5.0

I was so very impressed and so very pleased with U-Haul. All the employees I dealt with were very professional, helpful and very friendly. They are definitely a big asset to U-Haul. The storage unit @ Enterprise Way in Kelowna BC was exceptional. It was not only super clean but very safe and secure. I will definitely recommend U-Haul to everyone I meet and know. I'd like to give a big thank you to everyone at U-Haul and want them to know how much I appreciate everything they did for me...keep up the great work! Maureen

maureen burant  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Bill Crozier  |  Overall Experience 
Rating:
5.0

The last experience was absolutely terrible, I am a man of second chances. They recovered my bussiness this time with over the top service. Thank you 😊

Benjamin Duffy  |  First Impressions 
Rating:
5.0

Please post accurate hours for storage online. It wasn’t a deal breaker for me however when I was searching options it was one of the reasons I choose uhaul.

Laura Baumback  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Adriano Casali  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Gilbert Alook  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Richard Visscher  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

mike coordes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEVEN O'COLLIN  |  First Impressions 
Rating:
4.0

Great! Although I wish there was more signage closer to the road on how to get into self storage as I had to drive around to figure out it was at the back!

Leah Bartlett  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Donald Livingston  |  Overall Experience 
Rating:
5.0

The only thing I would change is make it a little easier to figure out where to drive to get into the storage units. Have some type of signs with arrows or something so we know where to go. It is a little confusing. But besides that, the staff where awesome, very polite and professional and the prices are really good compared to other places in Kelowna. I would totally recommend UHaul. 👍

brenda prince  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cindy Klann  |  Online Move In 
Rating:
5.0

Everything is awesome but you do need a specific kind of lock if you want to use the storage units there.

Jonah Marsh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth Yuen  |  Overall Experience 
Rating:
5.0

U-Haul your an awesome company I wouldn't store my things anywhere else but U-Haul. Great idea U-Hau -UBox...thank you!

Denise Joe  |  Overall Experience 
Rating:
5.0

Manager went above and beyond! Great experience

Rishabh Pal  |  Overall Experience 
Rating:
4.0

I am having problems understanding the move out date. I emptied the storage unit in April 2022. I understand that I myself did not empty it but Paid to have it emptied. I was told it was done.

Susan Girdwood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tarynn Bentham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

milad lari  |  Overall Experience 
Rating:
2.0

give me a discount on a storage unit i have paid thousands and thousands in trucks in only a few months and you say you cant give me 20$ off my unit cost or something

logan melnyk  |  First Impressions 
Rating:
2.0

The only reason why I am using this services in spite of its drawbacks is its proximity to where I live. First problem, the guy Peter who signed me up, charged me for a lock without asking me. I had U-haul storage at West Kelowna location last year and I had purchased a lock already. So, I directly saw the charges on the bill. Not good! Secondly, I reached the facility around 6 30 pm and the very first thing they tell me is a heads up that they are closing in 30 minutes. OKAY! Wow..... no Hi, no Hello, no welcome to U haul etc. Just concerned about what time it says on the clock. And its not even that I came in around the last 10 minutes of their working hours when they give me a heads up. We had a good 30 minutes to get the paper work done etc. Now the guy who signed me up was interested in closing the shop and running home so he didn't care to show me to my storage unit. He gave me a map and then I was on my own in a huge labyrinth. At west kelowna location, they were way more courteous and professional. The lady walked me to the storage, showed me how to operate it and gave me some tips on locking it correctly etc.

Herschel Lanjewar  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Bonny KLesperance  |  Overall Experience 
Rating:
4.0

I had a positive, short term experience in this facility. However, from day one my password on the key card said access denied...which I mentioned to the staff. No one came to "lock me up" so to speak when the alarm went off...so eventually I ignored it. Other than that...the only issue was not being able to do autopay with my debit...so I had to wait in long lines most times to pay monthly. I'm sure it would make it much easier on the staff if you accepted debit autopay. Over all...a positive experience though.

Pam Calvert  |  Overall Experience 
Rating:
1.0

This particular facility had overcharged me for months as they would not allow me to gain access into my unit. U-Haul owes me 6 months worth rent due to this. When we tried reaching out to the manager, he would never come out of the office or call back. When I finally removed my belongings, I was sent another bill, didn’t pay it, so was charged late fees for an empty unit. Also, no one ever seemed to know what was going and could not give me any answers. Again, when they tried to reach the manager, he was no where to be found or would not come out to talk to me. I stood many times for what seemed liked hours waiting with no answers.

Michelle Peters  |  Overall Experience 
Rating:
3.0

I found communication difficult after I secured the unit. Contacting the office to speak with someone was very difficult. Not all representatives put the notes of what was discussed onto my account

lynda reid  |  Overall Experience 
Rating:
5.0

Management n staff/ Kale , Jack , Peter where so helpfull i can't Thank Them enough. Please recommend them for promotion.

Hans Horn  |  First Impressions 
Rating:
5.0

Thank you!

LShannon McCaffery  |  Overall Experience 
Rating:
5.0

Some times at the change of school season, they are so busy. Recommens reservation.

Charles Kim  |  First Impressions 
Rating:
5.0

The staff at uhaul were super helpful and kind. They went above and beyond and it was so appreciated.

Alexis White  |  Overall Experience 
Rating:
4.0

I appreciate you supplying the lock. Your infectious employee with the ponytail and beard was awesome to deal with. Thanks.

Steve Walters  |  Overall Experience 
Rating:
5.0

Great price, climate controlled and well facility wirh friendly staff. Vaughn was especially helpful, from renting a truck to helping us get started with our storage locker.

Tim Lalor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marie Beaulieu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Volodymyr Vaskevych  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert Ryan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy Lynn-Cato  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jill yarmak  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yves Martin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerry Holstein  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

jordan chabot  |  Overall Experience 
Rating:
1.0

The guy at the counter was friendly and answered my question the guy that sat in the truck that told me I had 30 minutes to move my stuff in after Uhaul had changed my time of pick up on the truck from 9:30 to 1:30 was a typical millennial. To him anything uhaul could do that was awful was “not my problem” I hate dealing to uhaul I had to rush and damage my furniture and walk away from items that wouldn’t fit.

Reid Jackson  |  First Impressions 
Rating:
5.0

When we arrived there were 11 people in front of us waiting to be served and only 2 people behind the counter. A third person showed up shortly thereafter which did speed things up. We dealt with Vaughn who we cannot say enough good things about. In addition to apologizing to us for the wait he was very cheerful, very thorough as he walked us through the whole process and worked hard to get us on our way as soon as possible. Overall, we were extremely happy with the service we received and the registering for storage process as a whole.

Donald Livingston  |  First Impressions 
Rating:
5.0

Was really pleased with your facility. Well run. Friendly staff and very knowledgeable. I will use this facility again.

Collin Whitney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shirley elliott  |  First Impressions 
Rating:
5.0

Staff are excellent… friendly, helpful and knowledgeable regarding storage facilities.

Kim Ogrodnick  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

tammy strimbold  |  First Impressions 
Rating:
1.0

I will never use uhaul again. I was told my storage unit would be prorated since I didn’t need the full month and that was not honoured. The staff do not know enough about their job. They do not answer the intercom or the phone so you have to go all the way back to get them to help you with THEIR mess up. And one of the bay doors is always broken. HORRIBLE

Sarah Sawetzki  |  Overall Experience 
Rating:
3.0

There were transient people in the storage area several times which made me feel less secure leaving my stuff in the loading area betweeen loads. It’s often hot in the loading area and the a/c doesn’t seem to be working/a priority for them, they close the gates on the exit early so we’ve had to back out of the loading are with a trailer, quite often only one door is working in the loading area, quite often the bathrooms are out of supplies.

Jessamyn Martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mellissa Cummins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rebecca kearney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alexandra Jennifer magee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bonny KLesperance  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeanette Lequiere  |  First Impressions 
Rating:
5.0

Supervisor at Kelowna at 7:30 AM sept 19th was very helpfull taking time to walk thru entire procedure from start to finnish

Bob McTiernan  |  First Impressions 
Rating:
5.0

Vaughn the guy that works the desk was amazing and so helpful

Ashley Lochhead  |  First Impressions 
Rating:
5.0

The front desk guy was super great !!! I enjoyed my experience here a ton as I have never used a storage unit before, he was very knowledgeable and extremely generous I will definitely be recommending this place !!

Stacia Durocher-Galloway  |  First Impressions 
Rating:
3.0

My only comment is I was told the units I reserved were on the bottom floor and when we showed up the units they gave us were on the second floor. Not an issue normally but we were moving very heavy gym equipment and I was very specific. It was disappointing to say the least.

brandon thome  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon Avery  |  Overall Experience 
Rating:
3.0

Even though we had made a reservation and confirm it, when we arrived, we were told that the storage that we had asked for was not available. They gave an alternative storage of same size but charged us more than what had in our reservation. No one was available to handle the issue and we ended up paying a higher price for 5 months.

Parag Srivastava  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zoltan Nicsner  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Cheryl Seaman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Short  |  First Impressions 
Rating:
1.0

Most staff is helpful. An acting manager named lalit was terrible. Major confusion with my unit as uhaul apparently does not have an efficient means of tracking customer storage unit. While dealing with the situation with a helpful employee named jack, lalit the supervisor came over and threatened to evict me because I was there after hours trying to get access to my unit (accompanied by one of your employees). Overall using uhaul has been an awful experience and seeing the supervisor of that branch act in appropriately in a stressful situation is the final straw for me, my partner and all of our friends in Kelowna.

mike coordes  |  First Impressions 
Rating:
1.0

Worst experience ever with any service. I also rented a truck which was a similar experience. -there wasnt a time I went to access my unit when there wasnt sone issue requiring me to see the front desk starting with check in when they rented me a unit that was already occupied. -twice I attended my unit and found a circular lock on my unit. It wasnt until the 2nd time this happened that I was told they required this terrible lock -i enrolled for autopay when I checked in but was never billed for the first month and I incurred a late charge. I then went online and set it up (again) but then continued to get delinquent notices in the mail -staff ranged from indifferent to quite helpful but in general I got the sense there were not enough staff to deliver much of a smooth experience -lastly your app is not great and doesnt seem to talk to the local sales system -I will never if given a choice deal with Uhaul again

COREY KILBORN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JingNamTrevor Li  |  Overall Experience 
Rating:
2.0

I usually don’t take the time to write these but thought this was important for you to recognize some issues that your company has. My original truck was cancelled at this location and I was told that the next similar truck was about 1.5-2 hours away. I went in to try to find an alternative and the East Indian guy working at the front desk was very rude to me, kept talking over me and at one point told me to be quiet and call “that” number, even though a number had not been provided. He didn’t try to help me one bit. I asked him what the point of making a reservation was and he simply said that it wasn’t guaranteed. So I said, you mean to tell me that the company makes a hundred reservations and only fills like 10 of them and he replied, “yes”! I asked again for clarification to make sure that I was hearing him correctly and that he understood what I was asking. Same response. As I was in the phone, on hold, with a number that he finally provided me, his co-worker came up and asked if I needed any help. I told her my issue and she provided me with an alternative to get a smaller truck but take multiple trips. Although not the ideal situation, it was a far better than not having any truck or solution to the problem. She was also there the day that we picked up the truck and was very helpful once again. Needless to say my experience was not what it could have been if I hadn’t of been treated with such disrespect and rudeness. You’re very lucky to have someone like the girl that smoothed things over otherwise our experience could have been a whole lot worse.

Scott Watkins  |  First Impressions 
Rating:
4.0

Despite the pressure of busyness at month end/beginning, the staff was cool & collected. That's appreciated!

Glen Peters  |  First Impressions 
Rating:
5.0

Thank you. Excellent service and friendly staff.

kader chellabi  |  Overall Experience 
Rating:
4.0

The automatic lighting goes off too quickly and the elevator needs to be adjusted to the floor height. It’s the worst part about moving is banging around an uneven elevator and losing and breaking things that fell off the carts.

Christa Sabel  |  Overall Experience 
Rating:
1.0

Simple easy instructions. Paid over the phone. Was a fight to get a lock. Horrible customer service over the phone

jordan chabot  |  First Impressions 
Rating:
5.0

Very clean facility with very friendly and helpful staff. Excellent office hours.

SCOTT STAKIW  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shannon Wolstenholme  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank Barber  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ursula Fox  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Matthew Hutchings  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nakita Edwards  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marilyn Michail  |  Overall Experience 
Rating:
5.0

The service was awesome and the staff was very helpful

Christina Schroeder  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kyle Goodwin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol Savege  |  First Impressions 
Rating:
4.0

Need access time to extend

Ryan Robertson  |  Overall Experience 
Rating:
3.0

While lineups at counter moved slow I appreciated the time given when my turn came, helpful, polite and friendly staff

jeff teichreb  |  Overall Experience 
Rating:
4.0

I was disappointed in the fact that I was not refunded for the days not used for this month's rental. Thank you.

brenda straton  |  Overall Experience 
Rating:
5.0

Very good protection uhaul best and I trust a haul thanks for your

Loretta Lynn Demas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Price  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Gregory Holmes  |  Online Move In 
Rating:
5.0

Long waiting time at the check in

Grant Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darren Dunn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cole Stewart Brager  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amad Sharjeel  |  First Impressions 
Rating:
5.0

After a few trips to my storage unit, I'm not sure I could tell the difference between a climate controlled unit and one that's not. I paid for the former. Other than that... service was outstanding!

DICKSON MURIITHI   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRACEY LESSARD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emma Vanier  |  Overall Experience 
Rating:
5.0

The only thing I have problems with is the website and problem I had with auto payments not linking my account. The staff is amazing and helped me out more then once!

Kaitlin Dobson  |  First Impressions 
Rating:
5.0

The gentlemen who helped me was awesome, helpful, friendly and made the experience a good one. Only negative comment would be entrance door not working so long way around to get to storage but love the drive in and unload

Barb Mennear  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jilly-Ann Gibson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BAILEY  |  Overall Experience 
Rating:
4.0

Bathrooms always need toilet paper. Better contact for monthly bill payment on phone. Especially holiday weekend.

sharron schepkowski  |  First Impressions 
Rating:
5.0

Good

Edward Patrick  |  First Impressions 
Rating:
5.0

The staff was amazing and the whole facility was clean. A bit of a maze inside the building but the map they gave me made it much easier to find my unit. I hope there is a uhaul storage facility in the town I'm moving to!

Kristi Culbertson  |  First Impressions 
Rating:
4.0

Really good other than there were occasional street entrenched individuals frequenting the storage areas.

Vivian Wray  |  Overall Experience 
Rating:
1.0

Costumer service is horrible. I literally called 20 times for assistance and nobody would answer so I had to attend in person. My rates unbeknown to me have increased twice in the six months I have had a storage locker. Not at all happy with the service or the pricing now.

Gerald Colegrave  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

lynda reid  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Eoreca Moyan  |  First Impressions 
Rating:
5.0

Great hours, full service facility not a sideline business with limited hours.

SCOTT STAKIW  |  First Impressions 
Rating:
3.0

I answered yes to #6, but I have to add that I would only recommend Uhaul storage if some major changes were made: 1. I know staff shortage is a major issue for a lot of companies right now but if there were more people working in the office it would really help with the congestion and the long wait times 2. Because uhaul isn’t just a storage facility and it’s main focus are renting out trucks it’s causing a lot of problems meeting customer needs 3. Customers should not be able to book storage units online without at least having a staff member physically check that the unit is indeed available and empty! I paid for a unit on the ground floor and when I went there someone’s lock was on my unit which was under my name and judging by the size of the door there’s no way it was a 10x10. I tried to call the office using the intercom located nearby and no one answered which made me have to drive all the way back around to the office and wait in line and the time I could speak to someone and have the problem figured out I lost significant time that I needed to move out of another unit at a different facility making me and the person who had graciously offered to help rush, if I had hired movers this would have wasted their time and mine and costed me money 4. This caused a lot of frustration, especially because when I’d first come in to pay for the unit I requested to see it for myself which the employee didn’t agree to do, but if they had this problem could have been prevented. Staff should be taking customers on a quick tour of the facility to show them how everything works and be able to see their unit to make sure it’s available and empty and I know this is protocol because I witnessed one of your employees doing this with another customer 5. The broken garage EXIT door. Is a real safety hazard, because the only way to get in and out of the loading garage is through one door while the other one is unusable because a serious safety issue and I’m aware this isn’t Uhauls fault, I was told a customer had run a truck or their vehicle into the door and was told that this happens a lot, so if that’s the case then a better system needs to be put in place or there needs to be a staff member there monitoring customers moving in and out or leave the doors open during moving hours 6. Poor security system, I can’t tell you how many times I was startled to death because the alarm was triggered every single time I was up in my unit working! I assume because people forget to put in their code the first time the enter and before they’re about to leave. It’s terribly annoying and upsetting, that alarm is not quiet! At my previous storage you had to put your code in only when you wanted to move the elevator UP to another floor or if you wanted to access the bathroom but that’s it. If you entered your code in wrong the elevator simply wouldn’t go anywhere, it never triggered the alarm. 6. Clearly the locks that you must purchase were never intended for the mechanism on the door because it’s extremely difficult to put it on there and take it off, it should be a-lot easier, making it this hard creates more issues since people sometimes need to force it making it easier to damage or break and then no one can use the unit at all! 6. There’s no manager on site. Your staff are doing the best they can but they are overworked, overwhelmed and lack training and experience which means they need a supervisor to handle any issues that arise Anyways I’m sorry if it sounds that I have nothing good to say, I’m quite happy with the price, the trolleys are very smooth and easy to maneuver and although I now don’t have a ground level unit anymore and have not been issued a refund for my lock and one day this mishap costed me where I couldn’t use my unit, like I was promised I do like the indoor loading zone and Uhauls general set up and I think it’s possible for Uhaul to be so much better, I’ve been a customer for many many years, rented many moving trucks and I’d love to actually see them thrive and even consider helping them implement it.

geraldine jansen  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bryan Steenbok  |  Overall Experience 
Rating:
1.0

Worst service I've ever experienced.

Warren Turner  |  Overall Experience 
Rating:
4.0

Somebody must of BORROWED the paper towel dispenser, No paper towel either. Exit door wasn't working, 15ft truck no problem to turn around.

Russell Malin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jade McDonald  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley Painchaud  |  First Impressions 
Rating:
4.0

All good, Other than the way unit distributed and recorded were not that organized. We had a bit of hard time to find a storage that was empty and not locked by someone else. Records in the system are not reliable and accurate.

Piyaruwan Kaluthantrige  |  Overall Experience 
Rating:
5.0

The young gentleman who helped me was wonderful. Explained everything and didn't rush thru but very timely. Much appreciated. My only concern is he was limping badly as he hurt from an accident boarding to work, a car ran him off the road and he crashed into a tree. Management should have sent him to the Dr's or hospital to make sure all is okay. He smiled and only told me because I asked if he was ok from the noticeable limp.

Nicole Paller  |  First Impressions 
Rating:
4.0

i did forget some white plastic pieces. was never notified they were left behind. they were tucked in by the door. would have liked to have gotten them

keith green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura Hoyos González  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

alvin rowsell  |  First Impressions 
Rating:
3.0

Better lighting in the storage units would help.

david shiskin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Derek Hinchliffe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

catherine guilbault  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Emma Vanier  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LaRee Russell   |  First Impressions 
Rating:
5.0

Vaughn was a pleasure and very helpful. He is invested in doing a great job. Overall great experience so far renting a storage unit here.

Maxime Tanguay-Ouellet  |  Online Move In 
Rating:
3.0

The employee didn’t know where our unit was and told us to walk through and find it ourselves. Had no idea on the map of 1000 units. Other than that, place is clean and great location.

Mike Semegen  |  First Impressions 
Rating:
2.0

The GM at this store seems to really not do his job very well. I rarely leave bad reviews but this is just unacceptable. I had to let them know multiple times that my unit is no longer being occupied by anyone. One time I came in, I said I no longer will be occupying my unit by the 23rd, and all I got was a knod and "we gotcha" he barely did anything on the computer. I trusted them but nobody did anything. I kept getting notifications about my rent being overdue. But finally after I contacted uhaul themselves, it finally says I've "left" my unit. The space was great, access was great but the GM and the guys working there needs to be questioned about their performance. Thank you.

Pierre Camba  |  Overall Experience 
Rating:
2.0

I pre-ordered a storage unit. Showed up today after booking for it to see nothing was actually set up. Gave us a number for one and then went to it to see someone else has already taken it. Drove back and told them all the ones that were available and they said they don't exist in our system. I asked the guy to come with us he just sat there did and said nothing. he proceeded to tell me I have to take a bigger unit and pay for it because they don't have anything else. He said this is company police. A few hours later I get an email saying thank for renting a unit and it's the wrong number unit. So I will be calling shortly to get that fixed. Customer service is really bad but that seems to be the trend now which is an absolute disgrace and I am sorry it's because of Covid is not a valid excuse for business.

JULIA ELLIOT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cameron Collison  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mike Praught  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ibrahim Alhassan  |  Overall Experience 
Rating:
3.0

Storage unit cost more than I was quoted in email. Free lock not offered paid 12$ for lock

ken skahl  |  First Impressions 
Rating:
2.0

You hours are terrible I was also told the facility closes earlier than it does which made the unit useless to me… your real hours for access woulda been manageable (10pm vs 7pm)… but u should be open 24 hours to access the rented units

Nicole Simpson  |  Overall Experience 
Rating:
2.0

The hours are horrific and impossible - 7pm closing on moving day is ridiculous and for any day for that mater. As a 9-5 worker i would almost never be able to have time to eat after work then access the facility. There are plenty of storage facilities that allow access way later or 24 hours and i would recommend them instead of one with such ridiculous hours

Nicole Simpson  |  First Impressions 
Rating:
1.0

Your access hours are advertised as open until 10 and in my email confirmation but arriving at the place that wasn’t the case it was only open until 7 … was really inconvenient as i could not unload my truck that was due back that evening as it had to be used on another job first thing in the morning …

Mark Brand  |  First Impressions 
Rating:
1.0

I received threatening messages from the manager I received 19 emails informing me that I was late with my payment one day after it was due I have never been treated so badly at a uhaul facility

Shaun Franzen  |  Overall Experience 
Rating:
5.0

Staff is especially helpful and friendly.

Judy Halldorson  |  Overall Experience 
Rating:
2.0

Staff assigned a storage plae already taken. This made about a 45 minute delay and I had two movers with me at 90,00 an hour. The site did not seem well run. There seemed to be an air of inompetene. Sorry the letter see does not work on my laptop. Would not rent there again, Hugh

Hugh McMillan  |  Overall Experience 
Rating:
1.0

Your Manager has shown so much disrespect towards me applies unnecessary finds towards monthly fees my character has the moralize my character has caused me great and convenience as well as money does not respond to emails prior to sending his and due to an incident he had blew it out of proportion and banded me from using U-Haul again without notifying myself after renting a U-Haul Van to vacate my storage and move to another U-Haul location which I was granted storage then while beginning to unload at new facility was told then by staff I cannot rent storage room wasting a complete day and money spent on rental van and storage gas and kilometers my time off of work to do so I feel I should be compensated for the inconvenience and undue stress he has caused.

Rodney Roy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darryl Boyko  |  First Impressions 
Rating:
5.0

Very well maintained and easily accessible. Great job.

Zohan Nicsner  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Russell Malin  |  First Impressions 
Rating:
3.0

The staff were going to call me back They did Not call back!!!!

david porteous  |  First Impressions 
Rating:
5.0

Great reliable trailer for a cross country move, through mountains et all! Well worth the $$

Andrew Moffat  |  First Impressions 
Rating:
3.0

It was near imposible to phone and have someone answer during ordinary working hours.

Doreen Thompsen  |  Overall Experience 
Rating:
3.0

Drive through bay out door wasn’t working. Really fun making a turn around with a 26’ truck! Not. Good thing I didn’t have a trailer.

ANNE MARIE  |  Overall Experience 
Rating:
5.0

All members of your team I had contact with were wonderful and friendly. Thanks

Alan Kovacs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anne lewis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oscar Haupt Gutierrez  |  First Impressions 
Rating:
4.0

Marked it as not clean because of all the construction dust that accumulates when you expanding your facilities. Not a criticism just a fact. We are sorry that you will no longer be providing RV and boat storage. Thanks for a good two years.

harry serwo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLENN NICHOLLS  |  Overall Experience 
Rating:
5.0

Very clean and easy to use. Very impressed

Richard Magee  |  First Impressions 
Rating:
5.0

The new management and staff are clearly a rise above past experience's i've had at the location on Enterpiseway in Kelowna, B.C. They are Most definitley an Asset to your company, going above and beyond more than once. I would highly recommend u-haul to all my friends and associates. Thank-you soo much.

Hans Horn  |  Overall Experience 
Rating:
5.0

Very professional staff and helpful.

Bryan Proskiw  |  Overall Experience 
Rating:
5.0

Cale the manger of this u-haul was above and beyond with the services provided and was professional and excellent customer service provide. Thank you again

dailen bull  |  Overall Experience 
Rating:
4.0

Nice facility, friendly and fast processing of rentals.

Mario Zehnder  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa Mullen  |  Overall Experience 
Rating:
1.0

My experience here is that nobody has a clue what's happening. I've never seen so much confusion or disorganisation. I've got dozens of examples of units being rented to 2 people at once, no communication, and just general apathy. This place is a disaster run by complete incompetents.

Craig Snider  |  Overall Experience 
Rating:
5.0

Great service helpful staff

James Staples  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason Frederick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Travis Vernier  |  Overall Experience 
Rating:
4.0

Actually I can’t find staff in the storage building to guide us or give us some info. But suddenly Cleaning person he’s doing his job and I approach him and ask. He is a big help and telling us what to do and explain more better the why is the 3416 unit is on the second floor. the numbering a bit confusing, because of the floor number.

Aldrin Vallido  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Janet Clift  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tanya Bonjer  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brandon Lazeski  |  Overall Experience 
Rating:
5.0

One of best storage in Kelowna and even in North America. Thank you

Nazir Mohammad  |  Overall Experience 
Rating:
5.0

Unbelievably clean environment

Rick Montgomery  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ben Hull  |  First Impressions 
Rating:
1.0

Representative did not tell us we only had 30 minutes to move into the unit. When we found out after we paid the $25 upgrade fee to a bigger unit, we asked to keep the smaller unit and come back another day to make the move when there was ample time. He said he was unable to reverse it and he would give us until Tuesday. We tried to rush to get the first load to the new unit until we got to it and it reeked of beer and mold and was all wet. We asked once again to keep the smaller unit as this one was unfit. He then reversed the new unit but did not return the $25 fee which I was charged 3 times for on my statement.

Kyla Whiting  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah Hebert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frankie Brill  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maureen shephard  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Rubina Waterhouse  |  Overall Experience 
Rating:
1.0

The paper I was given, along with my online account both said that the access was until 10pm. We arrived at 10 min to 7 one night and were told you close at 7. I would suggest that you cross off the times on the paper people are given as well as have the times changed on the online accounts. Our things were in the back of our truck and trailer in the pissing rain all night and lots of things were ruined. Also I was told I had to buy one of your locks, which was fine, but you did not have any new ones so I paid for a used one. When I put the lock on with no problem however when attempting to open it the next day, it would not work. I was told that I had to hire and pay a locksmith out of my own pocket to gain access to my locker because the locker I bought from you did not work. Once I had the lock removed I went to go buy a new lock from Home Depot in the style that I was told was mandatory. When I came back to put it on, my locker was open and contents moved. I understand that I should have locked it however I had a hard time finding the type of lock. When we came back our locker was wide open. I was also not able to get my money back from the broken lock that was sold to me. I really have no time or energy to continue discussing this as it is a very stressful time. These are my mother's belongings and she is dying so I just needed to get her things in a unit.

Katrina Warman  |  First Impressions 
Rating:
2.0

My contact states the facilities were open 5am to 10 pm so I went to take my first load of stuff to the unit at 8:45 pm and the gates were locked with no access to the units. ..

Jonathan Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHERI SHEREMETO  |  First Impressions 
Rating:
5.0

Very friendly, helpful and understanding. Good people to know and work with. Have used U-Haul services numerous times in my lieftime of 90 years.

Eugene Stefaniuk  |  First Impressions 
Rating:
5.0

As always itcwas very good And I will definitely recommend Uhaul

Diana Reineking  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jullie frykberg  |  First Impressions 
Rating:
4.0

A special thanks to Anirudh for all his help explaining the process and for the first month off. This is my first time using Uhual and I'm impressed and will be a loyal customer :)

Olivia Jolene Nicole Oar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kassidy Oudijk  |  First Impressions 
Rating:
1.0

poor maintenance. willing staff but untrained. long lines at counter most times. building yard is appalling. junk everywhere. would not rxcommend.

Rick dempster  |  Overall Experience 
Rating:
5.0

Polite, safe and professional customer service and a very nice and well organized facility

MARK PRIDDLE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherry Armstrong  |  Overall Experience 
Rating:
4.0

Had some difficulty with locking the storage door.

Yvonne Sutton  |  Overall Experience 
Rating:
4.0

Needs 24 hr access

Sean hepner  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CHAD LAVALLEE  |  First Impressions 
Rating:
4.0

My experience with this U-Haul puts the U-Haul in Kelowna on Enterprise way to shame They could use some lessons from these guys here in Abbotsford.

Brenda Adams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick Montgomery  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janell Laporte  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mark Brennan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BEHNAZ RASTEGARMOGHADDAMSAZ  |  First Impressions 
Rating:
4.0

my experience was good, however, recently the access hours were changed, I suspect due to the constant issue with homeless and some undesirables hanging out. Storage facilities tend to have these types of problems, but perhaps a % storage fees could go to hiring security guard.

Debbie Mcleod  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STELIO DUNIS  |  First Impressions 
Rating:
3.0

#2491 has a ware leak. Many of my boxes were damaged. I moved to a bigger storage. Was given 2504 but it had stuff in it so was given 2176. Wasn't nice to have all those complications.

Cathy Kadatz  |  First Impressions 
Rating:
3.0

the way to access the building and where to go for the particular units could be clearer. I did have to go and ask where to enter. just a minor detail that staff need to remember to leave the lock in the unit had to go back to the front to get it. No big deal just inconvenient if you wish contactless services. Overall I like you drive in under cover to load and unload. Thank you for that convenience very helpful.

Deborah Doyon  |  Online Move In 
Rating:
5.0

Remind in the morning to take out the locks at the entrance facility by car couple times need or request to remove to have access by car. For a period of time one of the garage doors not working properly

Manuel Moreno Rivera  |  Overall Experience 
Rating:
1.0

We moved to a new storage center due to the constant blocking of access to our unit by trucks and trailers that had been returned by customers and not moved. Snow clearing of walkways and stairs was poor at best. Staff does not acknowledge customers standing in front of them and are generally disgruntled and not happy to assist. This facility has a long way to go in terms of customer service.

lara nemerosky  |  Overall Experience 
Rating:
5.0

The gentleman who assisted us was extremely helpful, courteous, thorough and kind.

Susan Fertile  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joris Vervaat  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Rakobowchuk  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jinping Han  |  First Impressions 
Rating:
2.0

The last month we were using the storage we received multiple phone calls asking for a payment even after they had been told when our final payment would be made.

Peter Reesor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marlina Mae Desjarlais-Liboiron  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

TROY MORGAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alan priegnitz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carole robertson  |  Overall Experience 
Rating:
3.0

I don't like how they let me buy a lock and then have to buy another lock. That they say every unit has to have this lock.Why sell other locks ? And I have not once used my pass code to enter this building its open to anyone

Brenda Adams  |  First Impressions 
Rating:
4.0

The bathroom could definitely have been cleaner on more than one occasion. Staff was always helpful

Danna johnston  |  Overall Experience 
Rating:
4.0

There needs to be a dumpster as most moves are last minute circumstances and no opportunity to discard items that don't need to be in storage and charge and a minimal fee to use. It helps a lot.

Ginger Charlton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john neyedli  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANNELEE HENSTOCK  |  Overall Experience 
Rating:
4.0

Roof leaked above my space

DWAYNE WIGHTMAN  |  Overall Experience 
Rating:
1.0

When I moved into my storage unit the rental agent was unable to pull up my reservation despite the fact that he was reading the reservation number off an email from uhaul on my phone. Only solution was to rent me a bigger unit than I reserved and I had to pay the extra monthly fees for it. Also they made me buy a lock from them simply because they didn't like the one I had and said I couldn't use it on their locker. A couple of weeks into the rental I then got an email informing me that my monthly fees would be going up an additional $10 per month. To top it all off they don't list a phone number for the actual Kelowna location anywhere on their website so if you want to talk to someone at the office you literally have to drive all the way down there and do it in person. This place is a joke. Glad to have it out of my life!

Chris Law  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELDON BLENKIN  |  Overall Experience 
Rating:
4.0

Lighting in the locker could be better but other than that everything was very good.

Don Fritz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda Rheault  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean Pierre Letnick  |  Overall Experience 
Rating:
5.0

The ongoing construction made it quite dusty inside

Shelley gibbons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ken Timmermans  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Julia Quo vadis  |  First Impressions 
Rating:
5.0

This storage was rented BUT never used.I had to find something I could drive up to. So I found something 5X5 for $55 a month for the next two months !!

JENNIFER FRENCH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hendrik Rienks  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DAVID BENE  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

darlene newton  |  Overall Experience 
Rating:
2.0

Disorganized, understaffed , took two hours instead of 1/2 hour !

tracy hutton  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anthony Kudryk  |  Overall Experience 
Rating:
5.0

Thank you so much. The lockers were exactly what I needed and it was very helpful to have a dry load/unload bay. Only issue is the elevator does not stop properly to match the floor height. Another customer had a large picture tip because of the unevenness and the glass shattered. It should be a simple fix.

KEVIN HAMMERSTROM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

harry serwo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick John Ostrom  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT JOHNSTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracey Emerick  |  Online Move In 
Rating:
5.0

Awesome

Dawn Haywood  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark Mcdiarmid  |  First Impressions 
Rating:
1.0

1) Staff put an extra lock in my storage unit even when the monthly rent was being withdrawn from my credit card every month 2) The excuse was that I did not have a proper lock in my unit, although the lock we used was a uHaul branded and recommended lock 3) When I complained about this I was informed that they had left a telephone message advising me to change the lock to a round style lock to get in line with security guidelines 4) When we rented the unit those locks were out of stock and on the recommendation of the staff at the time we used an alternative uHaul lock 5) I was unable to change the lock even if I wanted to because I was in Calgary at the time of the message and I would not have spent $550 for a trip to Kelowna just to change the lock. 6) I had a very poor experience with your staff this time not only because of this, but because uHaul had messed up my trailer reservation for Monday, September 27 and given me notice just a day before that my trailer was a 4X8 instead of the 5X8 I had reserved in August. Your staff was not very helpful in trying to redress this poor planning on the part of uHaul blaming the central scheduling unit of uHaul for this poor treatment

Carlos Samur  |  Overall Experience 
Rating:
4.0

Great size unit, the staff were helpful and friendly. My only issue was there was some trash left behind from the previous renter, including 2 syringes. I will need to sterilize the unit before I feel safe moving stuff in.

Adam Fedoruk  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ajay Jawanda  |  Overall Experience 
Rating:
1.0

I will avoid using Uhual even again. Worst company I've ever dealt with. To clarify, staff were friendly and tried to help within their limited means. I was rented a vehicle storage stall that wasn't even available as it was covered in construction debris. I walked around and around trying to find my spot, not a single person available to help me. Finally another customer helped me out. I did finally find a staff member to help me but he was reluctant to do so (but still friendly once we started walking and talking). Got my stall switched to one that was actually available. Then I needed to refund a storage lock I had just purchased as it wasn't required. Not sure why I wasn't told that when I was purchasing it. The same staff member tried to refund the lock but did not have the authority to do so. Asked manager to come and help but manager refused to do so. Told staff to have me leave the lock and it would get refunded - it never did. I called the call centre numerous times. They tried to help and emailed Uhual asking Uhaul to call me. No one ever contacted me. Worst experience ever. I will never recommend this company for vehicle storage. The hours I wasted trying to just get some help are astonishing.

Kerry Leake  |  Overall Experience 
Rating:
2.0

Definitely understaffed. Purchased a storage unit. Was given no details about it, how to enter, or what. I was just given my unit number and a map and was expected to find it on my own. The other thing is… the unit that they reserved me doesn’t even exist so now I have to go back, wait in line where only one person is working, to confirm the right unit number. So annoying.

Karla Le  |  First Impressions 
Rating:
1.0

Very understaffed and disorganized. I feel bad for the couple of people working that had to juggle everything.

Aiyla Forgie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ching Him Wong  |  Overall Experience 
Rating:
1.0

Booked the storage online 2 weeks in advance. Showed up at the facility at 6:45pm with my load of belongings. I was informed that Uhaul in Canada doesn’t accept the online bookings. It was confirmed, so what is that all about? Not good. Thankfully, there was a space available. However! I was told I couldn’t unload because they were closing in 15 mins, although it’s secure with a code etc. There I am with a rented trailer that had to be back that night, my hired help and a storage space I couldn’t access. So although the space was acceptable, the service I received was terrible. Some staff friendly, others not.

Leanne Antunes  |  Overall Experience 
Rating:
4.0

Hi there, I 've always had great service and felt confident about leaving my belongings with u - haul. However, as I went to return my locker last, friday, saturday and sunday... I waited in line for over an hour each time. SOOOOOOO FRUSTRATING! I wasn't able to actual close my file until Monday, or Tuesday.

Barbara Gladue  |  Overall Experience 
Rating:
5.0

Better signage to get to main storage door. Otherwise once inside all was fabulous. Amazing staff

Growth Financial Corp.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol Lennox  |  Overall Experience 
Rating:
1.0

We took our boat out of storage in June. We waited in line to let the staff know and were told “the billing system is down” but assured our account would be closed. We were charged for storage again in July. We went in and spoke to a “manager” who apologized and told us it would be rectified that day. We were charged again in August. Again, we went in and met a different manager who apologized, told us there was a lot of staff turnover but assured us we would receive a refund that day. We were charged again in September. We went into the location yesterday and met with Cale - he handled the situation on the spot, provided us with receipts for the refund of the overcharged amounts. Cale was the first, and only, employee who was professional and dealt with the situation. Thanks very much to Cale.

Todd Vogt  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARK ASHLEE  |  First Impressions 
Rating:
5.0

The alarm that goes off every couple minutes is terrifying and annoying, possibly deafening. I was organizing my stuff one day and my gods I had ringing ears after.

Joel Jamieson  |  Overall Experience 
Rating:
3.0

I found the irst staff member at the counter; seemed like he wasn't interested in helping us at first. This is when we first acquired the unit. The second time I went in the employee was great, very helpful and polite and was quick about getting the receipt to me and close the account.

Craig Heise  |  Overall Experience 
Rating:
2.0

The facility is lovely. Everything is brand new and has plenty of space. A complaint I have is that every time I used the bathroom, it was always dirty with garbage overflow, dirty floors and toilet & the sink always had gross stuff in it. Also only having 1 bathroom for a facility that size is ludicrous!! At the very least there should be a washroom on every floor. The times I’d gone to my unit there was a young woman pushing a cleaning cart, yet I seen her spending more time texting and talking on her phone then pushing a broom. Regarding access to the facility, it should be a 24 hour availability. There’s already security in place so why not have 24 hour accessibility. However I’ve had interactions with the manager who is extremely nice and accommodating. The rest of the staff were fairly helpful, yet you can tell they don’t really care about the job.

Danielle Griswold  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JENNIFFER ORRISS  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Scott Harrington  |  Overall Experience 
Rating:
2.0

I paid for an extra month because I was waiting for the carpet to be laid in my new place new place I was out by September 3rd but paid for all of September and have not heard back from the manager about getting reimbursed

Wayne Mclean  |  Overall Experience 
Rating:
5.0

I only changed rental sites since I needed a larger one. I find U-Haul efficient and convenient. Kind regards, Bryan Proskiw

Bryan Proskiw  |  Overall Experience 
Rating:
5.0

For being a first time storage renter, the setvice and facility were both great

Dawn Haywood  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Laurine Oliver  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

malcolm fancy  |  Overall Experience 
Rating:
2.0

Online, U Haul central and local counter systems are not coordinated well enough for efficient service. Several simple misunderstandings with the locker, length of rental, hours open, no direct line to contact the upcoming rental lication makes the process total chaos and costly foe UHaul and the the customers. Thank you

Stephen Schutt  |  First Impressions 
Rating:
1.0

This location has horrible customer service, very unclear hours of operation and the laziest staff I have ever encountered. I highly recommend NOT GOING HERE! They only care about signing you up and making money, but when you need help or are done using a service they throw you aside and leech as much as they can from you. I will NEVER use U-Haul again; especially this location. This has been the worst company and facility I have ever encountered. DO NOT GO HERE!!

Sidney Tallaksen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Neill McCarthy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stephane Peters  |  First Impressions 
Rating:
1.0

This place is dirty, has a horrible layout & parking lot, unfriendly useless staff & owner. The floors aren’t even flat for you to roll the carts down. Drug addicts constantly camping out there and doing drugs in the building. Wouldn’t recommend to anyone.

Alexandra Fiefeler  |  Overall Experience 
Rating:
3.0

Some staff is more knowledgeable than others. Some staff explains more than others. Some staff puts in more effort than others. We dealt with 2 different staff on the same day for the same renting of a locker. Plus my name is not right. Question #2. 1st guy yes. 2nd guy no.

Danna johnston  |  First Impressions 
Rating:
4.0

Would like to have 24/7 access to the storage facility.

David Kirk  |  First Impressions 
Rating:
2.0

Very disappointed

Lawrence Gionette  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Blake  |  Overall Experience 
Rating:
1.0

The reservations were always wrong, no lights in the unit or hallway, my unit was given away after I checked in, only one staff was helpful, terrible experience.

Kristen Healy  |  Overall Experience 
Rating:
1.0

Either this facility was often understaffed, staff were nit trained or managed well or Management simply did not care, the response times to serve a customer were slow, the bathroom facilities were normally disgusting and garbage in and around storage areas were noticeable and left out. As well, the drive through entrance and exit did not function well or were often out of service. In the plus side, most staff were friendly and helpful even when they seemed overwhelmed by the volume of customer interactions.

Dave BROUGHAM  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tyler Wilson  |  Overall Experience 
Rating:
4.0

Lights didnt work that well on move out day

Michael Pearson  |  Overall Experience 
Rating:
1.0

Worst storage experience of my life. First reservation was lost and then made into a completely different than what I asked for the second time. Third reservation was given away after I had checked in. The hours on website says access till 10 and they kicked me out before 7 and told me “they kick people out at 7.” Unreal.

Kristen Healy  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

LYN ANDERSON  |  Overall Experience 
Rating:
4.0

We’d use u-haul again!

Terry Beyer  |  Overall Experience 
Rating:
4.0

Overall service was good

Donald Farrier  |  Overall Experience 
Rating:
5.0

The young man that helped me yesterday was so nice and knowledgeable. Very pleasant as was the manager. Very impressed with the customer service, as has been the case each and every time my son or I rent a u-haul truck. Am very glad I was able to secure a storage unit from you. Sincerely, Lois

Lois Baker  |  First Impressions 
Rating:
4.0

More moving dollies needed.

Rhonda belyea  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol Lennox  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lindsey Saksida  |  Overall Experience 
Rating:
1.0

Access hours are unreasonable. Elavator in bad need of programming, doesnt stay open long enough. And is not set properly Level on second floor. I would think Hydrolic leak which is not properly fixed. Alarm's are not programmed properly. ( I go and open my locker, Close it and open again and Alarm goes off. Not Very Good at all. Alarms Go off all the time making it redudant, and useless. Nobody cares about alarms. They should be turned on only at night-time and a Security Officer should come not staff. Air Conditioning was not on at the srcond level making it unbearable this last week. And some of my antique Collection was littered with debris from maintenece cutting holes in the ceilling from leakage repairs. I have photo's to prove. The manager was very helpfull though. Considering Lack of help during the end of the month times. Very busy here in Kelowna. I hope these comments will help rectify some of these issues. Thx Hans Horn.

Hans Horn  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kaye Bedford  |  Overall Experience 
Rating:
3.0

I hope that there's enough staff that can accomodate their customer. Everything was great except that the progress for the line up was taking so long due to staff shortage..

Roxanne De Los Santos  |  Overall Experience 
Rating:
5.0

I managed to just barely fit my items into a 10x10 unit, it would be nice if there were more larger units.

Teresa Giorlo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tara Hardin  |  First Impressions 
Rating:
4.0

Alarm goes off when I open locker even though I have signed in,

Bryan Small  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DANE PEREIRA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosanna Valcourt  |  First Impressions 
Rating:
5.0

The staff that helped me sign up were great!

John Dupuis  |  First Impressions 
Rating:
1.0

Lengthy line up due to only one staff member "present" at the desks, entry drive in door for loading was inoperable due to circumstances - which is fine - however this was not explained while at the desk - had to find alternate route on my own which ate up quite a bit of time. On day two of move in the elevator was down - which again is fine - however there is only one set of stairs that lead to the upstairs...??? No secondary elevator?? No second set of stairs? No estimate on when the repairs were going to be performed or completed. Furthermore, lots of individuals disregarding face masks - no staff to enforce mandatory mask guidelines. Lastly, they've so far charged me for my pre-authorized amount for my van rental, however, I used significantly less kilometers than I had estimated. No final breakdown of the final bill was emailed to me. Staff was friendly enough, but this facility is lacking some fundamentals in some significant areas as outlined.

ryan voght  |  First Impressions 
Rating:
1.0

Lots of staff running around but no one to help you out. Waited in line fir a very long time. By far the worst customer service that I’ve experienced in a long time

kenneth korpesio  |  First Impressions 
Rating:
5.0

The staff at this location is very friendly and helpful. They deserve a raise! ;)

Takara Nishizaki  |  First Impressions 
Rating:
5.0

Best in class customer services from all of the staff at Enterprise Way that I had a chance to interact with

Carlos Samur  |  First Impressions 
Rating:
3.0

I paid for a locker cc put on it, I already had a locker so they cancelled second. Took cc off my first locker and charged me a 15 dollar late fee. Had to go to office to straighten out as website did not work and no one waaas answering the phone, arted 50 minute wait

Marie Fox  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT JOHNSTON  |  First Impressions 
Rating:
2.0

Not to put the staff down but lack of training. Inconvenience when told after 10 hours travel I needed a certain kick which I would have drive to another location to purchase Very disappointed

Lawrence Gionette  |  First Impressions 
Rating:
1.0

Renting a truck is easy and convenient but storage with uhaul is not. It’s overpriced, the access hours are inaccurate, the elevator and bathroom were gross, and they double charged my boyfriends credit card for his storage unit and then locked him out of it anyways(for apparently not paying). It took an hour to get someone to come down to unlock it while we were trying to move. Staff were friendly but they’re clearly understaffed. Every single time we’ve gone to get something from our units in the 3 months we rented for, either the gate was locked early or the floors were being polished so we were denied access to our specific units. I don’t know why they need to polish the floors so often but don’t clean the elevator or bathroom. We pay close to $200 EACH for our units and to be locked out 2 hours early after driving half an hour to our belongings is disappointing and frustrating. We can’t even call to see if we would have access because it takes an hour long hold to reach someone at the store. Access clearly says online 5am to 10pm but gate was locked at 8pm, sometimes even 7pm. Truly disappointing 3 months.

Bailey Tollan  |  Overall Experience 
Rating:
4.0

The directions could be better to the back of the building...and a lil clearer on the phone what kind of if u will need to r my a truck and a unit

Wayne Kidder  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sandrine Raffault  |  First Impressions 
Rating:
2.0

Guy at the counter clearly didn’t want to be there. A young guy said he hurt his back and the manager decided to ignore the line up for a half hour while he filled out an incident report. Instead of just telling the younger man to sit and wait for hit while he saw to a couple of the customers he decided to make the customers sit and wait instead, at least one of who left. I would’ve too except the storage closed at 5 and it was nearly that so I don’t have a choice. He didn’t seem happy any of us were there.

Zazh Schwing  |  First Impressions 
Rating:
5.0

Amazing service

Cindy White  |  First Impressions 
Rating:
4.0

Had problems both times trying to enter the facility

STEPHANIE GABERT  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cheryl Lovberg  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ivan Haluska  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

lorien loomes  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mallory Wilk  |  First Impressions 
Rating:
3.0

Needs to be open later, and specially on Sundays.

TODD JEANS   |  First Impressions 
Rating:
1.0

The uhaul agent wasn't able to pull up my locker reservation even though he was reading the reservation number right off the email you guys sent me when I booked it. I ended up having to rent a bigger locker and now I'm paying an extra 20$ a month. Not impressed

Chris Law  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Susan Hilton  |  First Impressions 
Rating:
1.0

After Andrew left the Kelowna Enterprise way location everything went down hill and fast. A middle aged bald man who does hitch installs seemed to run the show. He was late rude and just started taking things way. Like my access remote which i PAY FOR MONTHLY. He just walked up one morning a demanded it. No explanation. Just an absolute jerk. His hygiene was poor and he RARELY WAS SEEN WITH A MASK ON. You could see his facial herpes as he demanded my access remote control. I frequently saw him sneaking cigarette breaks everytime he would issue a trailer rental. Just and awful man. He was short with my fiancée. We were very loyal customers. Were is the key word and we and encouraging everyone to move out of uhaul before they are abused too. The younger staff were quite accommodating and helpful. They deserve good treatment and praise. But the man needs to go. Bring back Andrew. He was fantastic

Scott McDonald  |  Overall Experience 
Rating:
2.0

I inquired and told I would get a free month because I wanted to stay with uhaul and move my belongings to port moody location. Port moody would not honor it and your location would not give me the free month instead. It was noted on my file and still no employee would honor it. I was told it was for a free truck rental and not the unit. I however know this to false as I have also had a conversation with them at the call center. A representative was supposed to.call me last week and did not. I was mislead and lied to about the free month. I decided to just move my stuff to a different company's storage. I feel I should get my free month reimbursed. Second on a more serious note. I have informed health canada about your employees disregard of the mandated mask rules. First time I entered, I stood in line for 5 minutes or so. 3 gentlemen had no mask on, an employee in a red shirt, just had his mouth covered and was talking to another person on the other side of the glass, that seemed like an employee off duty doing some inquiring of his own with his mask off. I politely mentioned the masks, they all gave me an excuses of different reasons then put them on. I mentioned it was mandated and they agreed to that statement and apologized. Not acceptable from a national company. I cleaned out my locker and entered again to inform them and one of the same guys had his mask off again. I am sure corporate will find this highly unacceptable. Please discuss and set mandated orders at your facility. This letter is meant to not only state my grievance, but also to serve a a respectable reminder to please ask and demand your employees follow mandated health guidelines. I was at your location from about 1130 to 1230ish on Saturday May 22

Gregory Allen  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kym LeClair  |  First Impressions 
Rating:
1.0

After our bike and generator were bolt cutter off our trailer we got no help from staff and found that anyone could access the storage area thru the drivethru access. No security no assistance and place is filthy. A complete ripoff.

Kevin Smith  |  Overall Experience 
Rating:
2.0

The customer service is lacking. A min of three unsatisfactory communications to warrant my disapproval.

Jennifer Wilson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dennis Bruce  |  First Impressions 
Rating:
4.0

My suggestions to improve would be have more carts available, have the elevator adjusted so that it is level with the floor.

Gordon Warriner  |  Overall Experience 
Rating:
5.0

The young man who helped me was fantastic! He went through everything quickly and efficiently & I was at my storage locker in no time The only recommendation I have is when checking people in

Danielle Griswold  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brandon Robert Warren  |  Overall Experience 
Rating:
5.0

It's well organized and clean and I can have free access at my own convenience of time.

James Charles  |  First Impressions 
Rating:
4.0

Checking in was slow and my online booking couldn’t be accessed.

Julia van vliet  |  Overall Experience 
Rating:
2.0

We had issues with this facility from the beginning. One member of the staff initially refused to honor the one free month with a truck rental because we were renting two units after renting two trucks. He finally relented. After a poor review the manager contacted us and offered us a free month to make up for the hassles. New management came in and we had to fight again for that free month. We were told the new manager would call us. Two days went by and no call. Called again and were told manager would call us. No call ever came so we had to go in to the facility to make sure the free month was actually in place. When we moved out the young man behind the desk looked like he wanted to be anywhere but where he was and he had his earphones in and was tuning into his phone/music before he finished the transaction (receipt was printing). No one said "thanks for being a customer/using our services" or "we appreciate your business." I would never recommend this facilty to anyone. Go to Rutland - 1606 Findlay Road - where the staff are friendly, helpful and make you feel good about using the services. We rented our last truck from them and are so glad we did.

LeAnn Blackert  |  Overall Experience 
Rating:
4.0

Closing at 1900 and 2000 is not convenient

Kathy Anderson  |  Overall Experience 
Rating:
5.0

We found the facility very accommodating given we could not finish unloading our U-Haul within the access hours.

Jen Shaw  |  Overall Experience 
Rating:
4.0

I was rented 2296 when we arrived it had locks on it. Your map states 2 2296 should be reprinted as 2298. Cost me 30min+ of my time to change

Regan Fletcher  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

michael shenher  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brandon Robert Warren  |  First Impressions 
Rating:
4.0

Storage experience was good. Only area where there could be better function is in availability of staff - wait queue too long particularly during peak hours and peak days - service good once one actually got to deal with staff!

Terje Salhus  |  Overall Experience 
Rating:
5.0

Well lit and very clean with no weird smells. Thank you

Ralph Nevill  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gordon Warriner  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Donald Farrier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Hooper  |  Overall Experience 
Rating:
3.0

Entrance door has been out of commission for months, every visit required going to the office and getting a remote to open the door For RV s power should be available,

John Saric  |  Overall Experience 
Rating:
4.0

Keep storage for large motorhomes Provide plug in for same in future

Lyle Rosenau  |  First Impressions 
Rating:
4.0

would be nice if staff explained upfront you need a lock

Bob Alexander  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Hass  |  Overall Experience 
Rating:
5.0

Great place for storage

Roccino Cerenzie  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Don Fritz  |  First Impressions 
Rating:
2.0

Dealing with uhaul has been incredibly frustrating. Each time we went or called it was a disaster and stressful. Or we were hung up on, or in the lobby with no staff in the building. Our movers ended up having to haul all our belongings from the storage down the stairs yesterday because the floors were being waxed. Do that on off hours. How ridiculous. It cost us hundreds mire dollars with the movers due to the stairs and no elevator.

Emily Davidson  |  Overall Experience 
Rating:
1.0

Motor home storage was promised with electricity for trickle battery chargers. Plugs pulled out and sockets blanked off with metal plates. No warnings sent to owners. All my batteries needed removal in order to start the coach. A simple notification of change in policy would have allowed me to switch batteries OFF.

Eric Landon  |  Overall Experience 
Rating:
4.0

We were quoted a price for our RV storage with 15 amp power, but then they disconnected it, with no change in price?? I would have preferred having the power .But the clean dry and warm storage was GREAT. Norm.

norm reimer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROXY HART  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

savanna scott  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dale Sterling  |  Overall Experience 
Rating:
1.0

The service is terrible and slow. The units are gross and smell. There were homeless people living out of a unit by mine and it smelled horrible. The line ups are long, the staff moves at a less than urgent pace. They rented me two rooms by accident. They were out of locks to buy. Overall, a terrible storage company.

Christie Lepin  |  Overall Experience 
Rating:
5.0

I did online check-in and prior to taking possession of my unit realized I needed a larger one. I was easily accommodated with upgrading the unit and the entire process was super smooth.

Candace West  |  Online Move In 
Rating:
2.0

They didn't walk us through how to sign in and sign out. There's no instructions or map. It took us 30 minutes to figure out how to get in, and another 30 mins to find the unit. Should put a floor layout map on each level. And it would be nice to give each customer a small instruction booklet with photos to illustrate how the sign in/out works.

Ching Ting So  |  First Impressions 
Rating:
5.0

Thanks for free first month. I do rent lots of trailers over the spring, summer and fall. Some kind of multi rent savings would be cool.

David Martin  |  First Impressions 
Rating:
5.0

Great service, polite staff, very helpful

ROXY HART  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Velma Moore  |  Online Move In 
Rating:
2.0

This is a hard review to write because the facility is great and offers a drive in, drop off experience that is perfect no matter what the weather. For the most part the staff are wonderful. Management is another story. We found the managers to be rude, profit motivated and difficult to deal with. When we moved in the facility was out of padlocks and asked us to use our own. We did. We checked back in a few days to see if the locks were in and they weren't. A few days later we received notice that our lock had been cut off and a UHaul lock installed on our unit. They took the time to send an email but didn't take the time to call us and let us know, instead choosing to ruin our perfectly good lock taken from our storage shed. This is just one example of the issues we had with the facility. We also had to fight to get our free month that came with renting a truck. We rented a moving truck in our former city and received a free month for that. When we rented a second truck from this location to finish up our move they absolutely did not want to give us another free month on a second unit. The manager was rude about it and very begrudgingly gave it to us. That said the staff we have dealt with in our daily interactions have been friendly and helpful.

LeAnn Blackert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

myles husch  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ursula Fox  |  First Impressions 
Rating:
5.0

first class operation. Keep it up.

Roy Kemp  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vern Lightburn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Stevenson  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Adrienne Friesen  |  Overall Experience 
Rating:
5.0

We had a very negative experience with trying to pick up a trailer in Sparwood, the trailer malfunctioned and we couldn't bring all of our items with us. The managemebt was rude and unapologetic. When we arrived at Uhaul in Kelowna on Enterprise Way we were greeted with great customer service and support by a very understanding young man, which made up for the negative experience the day before. This is why we continue to choose Uhaul! Thank you Uhaul once again!

Mia Chaput  |  First Impressions 
Rating:
5.0

Staff was very organized and friendly. Facilities were clearly marked and putting goods in storage was made easier by the company supply of carts. Thanks

Roy Kemp  |  First Impressions 
Rating:
4.0

I needed a lock to put on my storage unit while I moved from my old unit into the new one and they lent me a lock instead of making me buy one. Everyone was very courteous and friendly.

Chris Callaghan  |  First Impressions 
Rating:
5.0

Even when I was pulling in at the last minute which I know is a very hated thing for customers to do… The very nice man let me throw my four boxes into my unit immediately before throwing me out ha ha Ha. I went willingly he was very nice

karen smith  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ronald Mack  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Pier-luc Milot  |  First Impressions 
Rating:
1.0

Staff are less thank helpful, and also beyond incompetent ... Given misinformation multiple times. Also was charged for this unit AFTER it was emptied and we closed the contract (or the staff told us it was closed). One woman there is competent, but the manager and front staff don't know what they are doing and have no people skills. When asked a question they don't know they sit and stare at you blankly until you walk away. Less than impressed and will be telling friends NOT TO EVER USE THIS LOCATION FOR ANY REASON. had the same difficulties while renting trucks from this location in the past. Staff need some sort of training and knowledge about the locations services BEFORE being put on the desk with no manager around. The male manager of this location gets beligerant and downright rude when we are attempting to clear up disputes caused by his staff's previous misinformation given to us. Negative 5 stars.

Diane Kuner  |  Overall Experience 
Rating:
4.0

The staff were nice, I just wish the computer system was not glitchy because I recieved 2 letters saying I was overdue for a payment which was not true.

Darlene Greg Austin  |  Overall Experience 
Rating:
1.0

All my stuff was damaged from mice infestation.

Bailey Munro  |  Overall Experience 
Rating:
3.0

Front staff fantastic :) When I was unloading close to 8;00 pm the closing South Asian informed us that you closed at 8:00. The warning of your closure started at 7:30 then 7:40 then every 5 minutes until you closed.I understand you have hours of operation but I don't need to be on the edge of harassed.He was slowing use down with his constant interference. An education in customer interaction would be very beneficial to this staff member.

ian speckman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ELAINE GREEN MAERZ  |  Overall Experience 
Rating:
5.0

I stored two Cars at the facility for three years and was very satisfied with the Service and Security . I would Not hesitate to use them again. Thank you.

John Ward  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antony Johnston  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MELANIE TANNER  |  Overall Experience 
Rating:
1.0

When one reserves a truck it should be a guaranteed thing you get the truck on time...not depending if someone brings it back on time. Also you should not have to go out of town to pick it up. One should be told these things are a possibility of happening instead of finding out at the time of desparate need.

mary-lyn law  |  Overall Experience 
Rating:
5.0

Very friendly, very helpful & efficient staff. Thank you

terrance carpenter  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dwayne Jones  |  Online Move In 
Rating:
5.0

Thanks. Everything worked well. Entry door to the storage could use a bigger better sign as it's confusing to find.

Dawn Service  |  Overall Experience 
Rating:
5.0

Great facility and location. Very helpful staff.

CECILIA EMBREE  |  Overall Experience 
Rating:
3.0

Regarding having our stuff in storage, the experience was good, the only issue is the u-haul charging me 2 units for the whole month of December when I used them for just a few days. 1 unit I used for 1 week in December after payment and the second unit for 3 days after payment. I thought I would have a refund for the remind of the month but I didn't. I paid the units online for December's month even thou I knew that we were using just for a few days, but that's what honest people do, pay their bills, right? However, the units are sitting empty now, u-haul took the whole monthly payment and will rent the same units and will make more money! That's the only issue that I have! Thank you!

Sandro Costa  |  Overall Experience 
Rating:
1.0

Horrible customer service. Rude and ignorant staff. They were lazy as well and everything was falling apart and it took them a long tie to fix the problem. Worst uhaul experience ever and will not be using uhaul ever again. Well at least the kelowna location, but probably won't use uhaul as a company ever again.

Shawna Fitzgerald Klassen  |  Overall Experience 
Rating:
3.0

At one point last fall there was a man living in the unit across from mine. I told the staff, and they did respond, but as a result my unit was ransacked by mice... I had to go through all my stuff and discard some. That's why I answered no to number 5. Other than that, I do think they keep it maintained.

Barbara Ann Gladue  |  Overall Experience 
Rating:
4.0

Storage facilities were great However a different story with booking a uhaul

Diana Reineking  |  Overall Experience 
Rating:
2.0

Front office staff are friendly and helpful, but elusive. Not uncommon to stand in the front for 10 minutes without seeing a staff member, or to wait 20 minutes in a line to speak to one of them. On the flip side, every time I spoke to the GM (Andrew) I had a bad experience. He's a horrible little man with the wrong attitude for dealing with people, be they staff or customers. I moved my rental to Spacious Storage for the above reasons.

Craig Snider  |  Overall Experience 
Rating:
5.0

The access route to the storage units is marked but a bigger sign would help. I got confused. There was a semi in the way. Also, the signs to get out are small and should be bigger so it is clearly visible. Thanks.

Dawn Service  |  First Impressions 
Rating:
4.0

The staff were friendly and helpful

Dwayne Jones  |  First Impressions 
Rating:
3.0

For two years in a row now I have been told I had storage for my boat. As I go to bring my boat in they say that my reservation confirmation was no good as the manager had just given ours places away. The fact that I got it resolved after hours of working on it myself and pushing the staff to get something done. Shows a lack of management and organizational skills. I feel that head office or corporate or whoever may have given all our spots away dealt with the customers extremely inappropriately. I believe for all the inconveniences and the sheer lack of trust your company shows. That they would give some kind of gratification or credit to the customer like myself. I am happy to be in the storage unit with my boat but by far had to work very hard to get it. The staff that was on site and Kelowna worked very hard to try and help me out. I do not know who was to blame for this but two years in a row is too much

terrence mykytiw  |  First Impressions 
Rating:
5.0

The storage facility is safe, clean and convenient. I would absolutely use the facility again if I had need for storage.

Cheryl Wyatt  |  Overall Experience 
Rating:
3.0

the Manager Andrew has been awesome to work with, as the last one was a disaster, but the internal system to book and secure a spot needs work! 2 years in a row i have had nothing but frustration to get my boat in and this year im overpaying for a spot because, the system did not allow me secure the spot after i was told that I was good and even with a confirmation number i was not secure at all and I was lucky to get a spot, I told the clerk that I was ready to start paying for a spot and I was not charged and the spot was given to someone else, the system needs work, but im sure you have the right guy at the helm, andrew is great thxs

gino Dal Ponte  |  First Impressions 
Rating:
5.0

Andrew and the team were super Thank you Joe

joe duperron  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Buchanan  |  Overall Experience 
Rating:
4.0

The only thing that I saw was during the mid day (when we checked in) the staff was quite busy and the check in office was sometimes left totally un attended while each of the staff was out assisting a customer! Possibly that's not an issue at other times of the day! Very good facility!

Robert Baker  |  First Impressions 
Rating:
5.0

I needed storage for 1 month and I found the facility easy to access and all the staff were very friendly!

Michele Godin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna Cotton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chris Rhoads  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Buchanan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roxy Hart  |  Overall Experience 
Rating:
1.0

There were people living in units beside mine. My stuff was ruined and destroyed from mice because of the people living in the units beside me. When I signed up I was not asked if I wanted the protection plan. Then I was called a liar for saying that I wasn't offered the protection plan. I will be going to the papers in Vancouver Kelowna I'm going to go write the city. I believe people were going into my locker and stealing stuff because I am missing a lot of stuff. I will definitely b protesting against U-Haul.... I'm very upset and unhappy

Erik Makonin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shea Nicholson  |  Overall Experience 
Rating:
3.0

Staff at that office work very hard and remain professional during difficult site circumstances related to construction. I think better foresight, planning and investment on the companies behalf could have made these encounters less frustrating for us, the customers.

andy patterson  |  Overall Experience 
Rating:
5.0

The storage facility was awesome, the staff was super nice (friendly, outgoing, helpful). My entire move was well organized, which all of the staff helped a ton with, and I am very happy! Thank you.

Jennifer Belcher  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donna Cotton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david poersch  |  First Impressions 
Rating:
5.0

Great service and a great offer for 1 month free storage

Roxy Hart  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carmen Glabus  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

dave / Karren Haggblad  |  Overall Experience 
Rating:
5.0

Although it says 24 hour access that is not the case. You only have access during office hours. At this time that hasnt been a problem for me but i had hoped to have access 24 hours.

amy wesley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Don Defty  |  First Impressions 
Rating:
5.0

I was impressed with the staff. The General Manager, Andrew did an excellent job overseeing the rental. His customer service was impressive. Well done.

dave lock  |  First Impressions 
Rating:
2.0

My main concern is the difficult access to the storage parking spaces in the warehouse. Very inconvenient to have to go into the office, line up, then ask someone to open the back door. When I first rented the storage space over a year ago, I was told that they would be putting in some kind of key fob or card access system. This never happened. If it had been done, I would have probably stayed there.

gregory sevick  |  Overall Experience 
Rating:
4.0

There was a lot of airborne dirt/dust from the renovations in the other part of the building. I would recommend an easier way to allow tenants to access the storage area rather than having employees walk/ride down to open the garage doors.

Wayne Snider  |  Overall Experience 
Rating:
2.0

I didnt expect the cost to be so high. Problems picking up and with dropping off.

linda weissenmayer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Bergen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

dick mugridge  |  Overall Experience 
Rating:
3.0

* access to large boat entrance area wasn't good. Not sure why there is no key pad to open door.

kim holowaychuk  |  Overall Experience 
Rating:
2.0

The monthly storage was fine but I left because they are renovating the place and both of my car covers are totally ruined because they are caked on with dust and dirt... They are ruined and I need new ones. Second of all, the day I’m checking out, no one notices my wife and I and are 2 year old daughter are still in the compound getting our vehicle to leave and they locked us in. There is no one around to let us out as they closed with us still in the place! And you can’t call anyone because you end up getting people in the states as they are an American company. We were locked in there for over an hour and they wouldn’t believe us because they couldn’t see us on camera or something... terrible experience your better on to pay for a proper storage facility as I went to save a little bit of mo way but your better off for a 24 hour storage facitily as they’re hours are terrible and they don’t really care about you like they should

Ettorino racano  |  Overall Experience 
Rating:
1.0

From the start it was a bad experience. Was told one door code, tried it multiple times, didn’t work! Waited for over an hour to get in to the storage unit. Was told we could go anytime and drop stuff off, wasn’t true. Trying to call, is a nightmare. Get put on hold forever, then get hung up on. The workers don’t seem to have a clue what you’re asking or talking about, 3 or 4 people to actually understand. Oh and the constant reminders if you don’t pay....3 texts, 5 emails and 3 letters sent, that’s a tad extensive

trish westerlund  |  Overall Experience 
Rating:
5.0

Hi and please let's be clear, last fall I had the worst experience of my life with the operation in kelowna, I would need to write a book on how frustrating it was too deal with U haul. Fast forward to this spring and wow, your new manager(Andrew Fryatt) was refreshing to deal with, courteous and willing to make things right, Oh my god ! what a difference staff makes to an operation, I'm so thankful that you hired a pro! Thank You!!!!

gino Dal Ponte  |  Overall Experience 
Rating:
4.0

I appreciate there is work being done in the facility. Good, you need that. But it made the security a bit of an issue, and of course there was a lot of work dust :( But thats OK, I'll be back in the fall.

harry serwo  |  Overall Experience 
Rating:
1.0

On move out I noticed quite a bit of mouse droppings in my storage unit. This was quite alarming to me as we moved from out of province and used your storage facility to keep our house contained basically. All our precious items were there and to know that mice were all inside and around our belongings, really made us very uncomfortable. Being in the food industry I am quite aware of “hantavirus” and it’s effects to humans through inhalation of the droppings. We had to clean and sanitize all items that we took from the storage unit after finding the traces of mouse droppings. This took up a lot of our time. We were more than unhappy with this and when I asked your staff about it, they responded with “did you have insurance?”.Unfortunately we did not purchase the optional insurance when renting the unit. We did not realize this was a problem and if I had known your facility was infested with mice, I wouldn’t have done buisness there let alone bought insurance. Your staff needs to be better trained and perhaps educated on hantavirus and it’s effects. To me insurance is for things like , theft, fire, floods. Not mice!! I will never use this facility again or recommend it.

Daryl Stinson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Susan Machin  |  Overall Experience 
Rating:
1.0

My vehicle was parked in the storage facility on Oct 16/19 to Apr 14/20. The storage space couldn't have been dirtier when I picked up my van. It is the dirtiest it has ever been since owning it for the past 21 years. Everything in that facility was covered with thick construction dust. Every customer that used/using this place deserves a refund or rebate for the treatment their vehicles have suffered. The owner should be ashamed of how their customers have been treated. Absolutely disgusting!! The only thing that should be stored there is piles of dirt or gravel.

Doug Ransom  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

doug cebryk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexander Mackenzie Lyons  |  Overall Experience 
Rating:
1.0

I would like to talk to anyone from head office regarding my experience this winter. Last fall I rented a 40’ space for my boat to be parked in over the winter as I do every year. I was delayed by a month to move my boat in my spot as someone else was using the spot to park in even so I had already paid for the space. Every time I went to check if the unit was ready it wasn’t and in turn I paid for a month of storage $326 and wasn’t able to use the space. I asked the manager to let the people know that were parked in my spot that I would like them to pay for that month, he said he would look into it but he never called me back. Over the winter there was significant construction in the building and extreme amounts of dirt and dust in the building. Between my boat and my car I had just over $500000 worth of stuff in the unit which was completely covered in an inch of dirt and dust. I have a huge cleaning bill now due to the construction that was done inside the building over the winter it would have been nice to have been advised this was happening so myself and everyone else storing stuff could’ve made other arrangements or at least cover our possessions up to avoid this mess. Please feel free to contact me via email or call me at 1 (780) 715-4555

Rob Martens  |  Overall Experience 
Rating:
1.0

Terrible! The manager terrorized me and has been trying rip me off. Dont trust him!!

Michael Cornejo  |  Overall Experience 
Rating:
5.0

Great solution for our move

Koos Reineking  |  Overall Experience 
Rating:
5.0

The staff were lovely and very helpful. The facility was clean, well lit and accessible.

Jacqueline Cox  |  Overall Experience 
Rating:
3.0

Hours kept changing hard too get into. I even got locked in and could not get my vehicle out had too climb the gate and go too front desk saw a lady there and didn't even say sorry for locking up earl

Colin Miller  |  Overall Experience 
Rating:
1.0

It took them over an hour to, accept payment and get my boat into the facility. I had a driver waiting in the back. It was a paiful experience. No one there knew how to accept a cash payment.

Christian Berube  |  First Impressions 
Rating:
1.0

No one in the office, including the manager, knew how to get us a security code for the storage unit so the alarms sounded every time we opened it. Even with the alarms going, no one came to check.

kendre scott  |  Overall Experience 
Rating:
1.0

Very bad service. People were rude and unorganized. Computers were down both days i was there. Was not impressed at all

ROD CRAIG  |  Overall Experience 
Rating:
1.0

This operation needs an external review from the UHaul corporate office so a quality review can be done to ensure its meeting UHaul standards. These comments are a waste of time.

greg knight  |  Overall Experience 
Rating:
5.0

Robin was very helpful, knowledgeable and professional. She went ‘over and above’ to help us and provide for our needs.

virginia gerbarant  |  First Impressions 
Rating:
2.0

Compared to the past years dealing with this location it was very disorganized. I was in the store for over 35 minutes trying to get my spot organized for my boat to be stored for the winter.

Rob Martens  |  First Impressions 
Rating:
5.0

We will be back next May to lease at least 3000 sq ft again. Staff were helpful and friendly.

Dockside Durell Wiley  |  Overall Experience 
Rating:
4.0

Call center customer service very poor across multiple interactions.

Rylan Jay  |  Overall Experience 
Rating:
5.0

Extremely helpful from start to finish.

Denise Pollard  |  Overall Experience 
Rating:
4.0

Pity about the Sand Blasting and dust

Mark Chapman  |  Overall Experience 
Rating:
1.0

I used my locker for storing some work materials. I visited my locker almost daily and the place was poorly maintained. Sometimes the washroom was not cleaned and had no toilet paper for days on end.

MICHAEL FEIST  |  Overall Experience 
Rating:
5.0

Don gave me very good service and was attentive and pleasant to deal with Stan

Stan Walt  |  First Impressions 
Rating:
3.0

I store my boat there for 6 months every winter, each spring i pull it out and the local staff fails to terminate my storage, and you continue billing me, atempts to resolve issue are a nightmare!

Mark Scheid  |  Overall Experience 
Rating:
1.0

My unit was full of mice crap and mice urine stains and mice chewed up some items. Yuck!!!

Patrick Bonar  |  First Impressions 
Rating:
1.0

I didn’t use the facility.I don’t live in Kelowna. I live in Kamloops.I was told uboxes were to arrive between 8am-12pm. Boxes arrived at 2:15pm. VERY DISSATISFIED! Never received a call for new time.

Steve Sawatzky  |  Overall Experience 
Rating:
5.0

They were very busy and even though there was issues with my reservation Don quickly resolved the issues to make it all work

Dwayne Beattie  |  First Impressions 
Rating:
5.0

Good and safe storage area. The young man that served me when I came by to pick up my car was very professional and did an excellent job serving me.

robert lajoie  |  Overall Experience 
Rating:
3.0

Move out was quick and easy. Moving in on the other hand was stressful as one of the young guys working there had no clue how to do his job. For that reason, I wouldn't recommend this location.

Shannon Lachance  |  Overall Experience 
Rating:
2.0

The facility is a mess. Construction going on constantly so contractors have access to the contents in storage. No one in charge, can never find my file due to what looks like a bad computer system.

ron mcnerney  |  Overall Experience 
Rating:
5.0

I have recommended to others

sandra simpson  |  Overall Experience 
Rating:
5.0

The best place for storage in town. Very competitive prices and excellent quality of building.

ANDR GAGNON  |  Overall Experience 
Rating:
4.0

Some members of the staff are wonderfully helpful and competent at the U-Haul storage warehouse I use in Kelowna, BC, Canada. I feel a high sense of confidence in them.

Meg Barker  |  Overall Experience 
Rating:
1.0

Storage was supposed to be open at 900 am. After 4 attempts to get the staff to unlock the door, it was 1015 am before I got in.

Steve Behrens  |  Overall Experience 
Rating:
4.0

Lady at the front counter was friendly & very helpful

peter evans  |  First Impressions 
Rating:
4.0

Staff were superb. Very helpful!

Karen graham  |  Overall Experience 
Rating:
5.0

I wanted to thank Rachel for everything she's done to make my move run as smoothly as possible she was amazing. Rachel made sure that everything was taken care of and even helped plan my route. Than y

JASON MERCIER  |  Overall Experience 
Rating:
5.0

The only thing I would change is communication - a lot of the time I would call and get transferred to the head office in the states and they wouldn't communicate with the location in Canada.

will rotenberg  |  Overall Experience 
Rating:
5.0

Nice well run place

MICHAEL PORTELANCE  |  Overall Experience 
Rating:
2.0

And also excellentwith help from Rachel. We reserved a spot for our car months in advance and when we went to claim we were it, not available. Rachel helped us and found a temporary place. Dumb pol

Patricia Schiller  |  First Impressions 
Rating:
5.0

Great location and service

Gregory Knight  |  Overall Experience 
Rating:
5.0

no

Jesse Cholette  |  Overall Experience 
Rating:
4.0

Good customer service Understanding to needs to accomplish a successful move

Debra Elias  |  Overall Experience 
Rating:
5.0

Very friendly staff and extremely accommodating.

Robert Geier  |  Reservation 
Rating:
4.0

Simple booking and check in process. Clean, new facility with friendly staff.

Rylan Jay  |  Reservation 
Rating:
1.0

Always slow and short staffed. More than half the time they dont even answer phone calls. Unorganized and poor customer service.

MICHAEL FEIST  |  Reservation 
Rating:
5.0

excellent service From Don at the desk.

ANDR GAGNON  |  Reservation 
Rating:
1.0

My reservation was denied, no space was available, no reason was given, agent wasn't concerned, this placed us in a very difficult situation.

mike antoniuk  |  Reservation 
Rating:
1.0

Booked a storage space online that in reality wasn’t even available. Showed up to find out that there was never an open spot.

Kris Coutu  |  Reservation 
Rating:
5.0

nice to have a faciliy like this

Ken Schuller  |  Overall Experience 
Rating:
4.0

Your payment system could not process VISA payment. File on your system corrupted, according to your staff. Waited one hour. Cost me $60 in extra time charges by my movers. Not happy about that.

Joakim Vincze  |  Overall Experience 
Rating:
4.0

Curtious and helpful

patricia crowley  |  Overall Experience 
Rating:
2.0

The new store is disorganized. Not enough staff, no one acknowledges your presence when in the store. First employee didn't know how to check a reservation. Auto doors don't work - not ready for biz.

ron mcnerney  |  Reservation 
Rating:
1.0

I booked a large space that when I cancelled I found out that they did not even have a space that large at that location.

jodi clark  |  Reservation 
Rating:
5.0

I did not use this location for storage. They were the location to recieve my Ubox from the USA. Jim Walcott (sp) was instrumental in helping me get a billing error fixed.

Rodney igarashi  |  Overall Experience 
Rating:
5.0

Wel done.

Randy Ritchie  |  Overall Experience 
Rating:
1.0

It wasa total was of time making the online reservation. When I showed up they had no idea what I was talking about and even provided the email with the reservation information.

leanne Rockwell  |  Reservation 
Rating:
5.0

Rachel, Jim, Don and Danielle were awesome - they were attentive, supportive and provided excellent customer service and guidance. They made our cross-country move a breeze. Thank you for everything.

steven branch  |  Overall Experience 
Rating:
2.0

Ordered 12 packing blankets and only got 3. I had to drive 3 hours round trip to pick up a truck and wasn't notified until the day before. It was very stressful

Shelley Sullivan  |  Reservation 
Rating:
4.0

Thanks for your help when I used your facilities. Easy to get into and out of.. Barbara G.

Barbara Griffin  |  Overall Experience 
Rating:
5.0

Easy access and convenient location with friendly staff

Debra Elias  |  Overall Experience 
Rating:
4.0

A fantastic experience with our storage and move. The team at Orchard park were very helpful and understanding.

Jonathan Carey  |  Overall Experience 
Rating:
2.0

I found that every time I went in, I either had to wait or was asked to come back another time b/c staff on hand didn't know how to rent me a uBox or close out the account. Always long waits.

ed brisson  |  Overall Experience 
Rating:
5.0

Everything was top notch!! Great service.

Kelsey Teichroeb  |  Overall Experience 
Rating:
5.0

Hopefully I can repeat this experience again this year

Mark Chapman  |  Overall Experience 
Rating:
5.0

Very friendly staff and great price compared to driving it myself which cost nearly twice as much with gas and lodging on the way out compared to having it delivered back. U-Box is the way to go! = D

Dan Wood  |  Overall Experience 
Rating:
5.0

helpful staff appreciated

ron manoin  |  Overall Experience 
Rating:
4.0

Pleasant, efficient and helpful.

Jim Diederichs  |  Overall Experience 
Rating:
4.0

found staff and facilities very good... price was reasonable... would use again and recommend using uhaul storage to family and friends.

Sandy Jameson  |  Overall Experience 
Rating:
4.0

staff is super helpful and they sell locks at the counter as well.

Maksym Khrebtov  |  Overall Experience 
Rating:
5.0

Thank God for the friendly and professional uhaul employees at the ORCHARD PARK FACILITY. 10/10 experience Now as for the Waterloo Corporate Office 1/10 experience . Unfriendly and confused . cheers

ron manoin  |  Overall Experience 
Rating:
4.0

Getting into the building is a little tricky with such a sharp turn when you have a trailer.

Margaret Dyck  |  Overall Experience 
Rating:
4.0

Communications totally mixed up from dispatch at headquarters. Staff very helpful, thank you James.

Virgina Surkan  |  Overall Experience 
Rating:
5.0

No problems getting in and out of the facility any time we needed access to our locker, and the staff were very friendly. We would return there again if we need to store anything.

Edward Cunningham  |  Overall Experience 
No reviews have been submitted for this location.

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