I was charged for a tire because apparently insurance doesn’t cover tires. That is something U-Haul should change
HENRY WALLCustomer Reviews for U-Haul Moving & Storage at El Paso Airport
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Maybe some kind of an online discount
Phillip KuntzFast and great service from the owner and the employees.
Shaun HolguinI’ll be back.
Alan Gonzales | Overall ExperienceMore employees
Roy StampsExcellent staff. Super helpful and glad to answer my questions.
Dixie Gardner | First ImpressionsGood coustmer service 👏
Carlos LaraEveryone was courteous and professional.
Sam MuzafferOur trailer looked like oil had been spilled in it, not sure if yall hose them off. I just made sure not to put boxes on top of those parts. Other than that, staff was super nice and helpful. I definitely recommend this location!
Mark BensonThis location is always A+.. highly recommend
LEO URRUTIAthe team is quick to say no to any request, even though you can call the 800 number and get a yes... no customer service at this location, unless you know someone at this store..
Jose CanalesThe only way I would recommend this store is if they get to be attended by the nice girl that helped us out at the beginning cause she was nice and very informative. However the guy running it he store yesterday the 4th of March was adamant on, not giving my father a receipt when I need a physical receipt. I called and was told I’d receive a call back and nothing. 24hours later and no call back no explanation as to why he couldn’t be bothered on printing a physical copy, even when my dad told him I needed a physical copy.
Kassandra LuceroToo expensive but it was ok
MATTHEW NEDDEAU | First ImpressionsFix the elevator in this location, it's been out forever.
Andres Garcia | Overall ExperienceService was great and installation was fast!
ESTEVAN CALDERASI found a problem with the straps on the dolly. Came back next day, trying to get a different one, and they refused.
ALBERTO RODRIGUEZProbably a little more parking for customers, other rhan that, I find the place well organized and found what I was looking for.
Rene MaciasExtremely satisfied
Roberto RamosAll went well with the exception of one minor problem: The roll up door would not stay up and would come down a few inches. Hit my head a couple of times entering and exiting the truck. Door spring needs some adjustment for sure. Other than that, everything was as expected.
MATTHEW RAMIREZAll good serrvice and facilities.thanks
LUIS RIVERA CABALLERO | Overall ExperienceWas able to get in and out quick.
Ronald HoustAlthough this location is not the closest to me, I always check them first for my rental need. The staff are friendly and helpful. This was my 3rd time using this location and I will return when I need to use a moving truck again.
Anna DelmontLuis was super respectful, helpful and great customer service.
Briana MartinezAgent upset to dropping off at this location
Nancy ChavezAn easier way to enter the area. It's not easy making a U turn in that area.
Julian RamirezI called 3 days before my appointment. I asked how long it would take to install my hitch. I was advised about 1 to 1.5 hours. With that said. I did not make arrangements for someone to pick me up. Upon arriving at uhaul. I was told it would be 4 hours. Apparently, I was told that I spoke to the call center and they do not know process. As a consumer, how do we know when and if we talk to call center that read a script. Also, I had not realized until I got home that my reverse camera was not working. So there a go back to uhaul. I ended up losing 1/4 of my day, due to misinformation from your company. That location itself is not to blame. This is a corporate failure! All I got was I apologize.
RUBEN SALASExcellent service
Alfonso IngoStaff was great, both when picked up and returned. Thank you
Adrian EstradaGentlemen met me outside at checkin station…. Checked in U-Haul and started the clean up process which was great …. Very curious professional and tural
DEBORAH JOHNSONExcellent customer service! Attentive staff and they all look happy..smiling and saying good morning to everyone and each other. This is my store of choice every time I need to rent a trailer.
SAMMY DAVILASer tan atentos como lo isieron con migo. Gracias
Reyes ParraPay for a month used less
salvador cervantes | Overall ExperienceThere's nothing you could do you're at the top anymore and you'll fall over the mountain everything was perfect just keep doing what you're doing there's no more room for improvement I'm sorry for returning the equipment late thank you for the good service
Julian SeguraEquipment was grat and evey thing we needed was ther i would realy reco d uhaul to every body that was in my situation thank you and for the great service
oscar torresDon't know if last post made it thru. PHONE RESTARTED. Let's try again. As a whole, Uhaul got my family home safe. Well commended. The app itself is about worthless. Til now I still show no past, present rental. Pickup- trailer change or drop-off never happened according to app. I could not schedule a service call thru app that didn't see I had picked up equipment. 2 long phone call waits with first being disconnected. 2nd call, I informed roadside service I made it to another uhaul in the city I was traveling thru. Instructed if they have parts let them fix. If not, roadside would be sent. Wound up swapping out trailers to get home. Again Uhaul did what they needed to get us home safe. 16 degree weather, wind chill colder, snow predicted later that night, tired and just wanted to get home safely. PLEASE FIX YOUR APP IF YOU EXPECT THE CUSTOMER TO USE IT FOR EASE OF RETURNS, REPAIRS, OR RENTAL.
Brett AllenIt was a good overall experience.
Jennifer LonderganKudos to Leo and Bryelle, they are fantastic!
Yil Joon KimPlease fix elevator.
Patrick Wolfe | Overall ExperienceI'm extremely grateful for the employees professionalism. I was able to discern that they have been well trained in putting safety first.
Robert aguilarThe location staff was VERY ACCOMMODATING and UNDERSTANDING to the what was needed to get the furniture move done. My family was VERY APPRECIATIVE.
Jose MoraLower Prices
Kobe CarretoThe best UHaul center anywhere.
John RomeroGuys are great! Fast and hard working! Thank you
John FlemingNothing great customer service
karen StewartExcellent service
Monica Whitehead | Overall ExperienceThanks for all that you young man do merry Christmas
STEVEN GLASCOAll is great as always! I’m a regular customer for propane, open trailer and small trailer rentals. The guys at the Hawkins store are always happy to help, smile and excellent customer service and that’s why I keep returning plus saves me from buying a truck!
SAMMY DAVILAVery good place and friendly
jesus guajardoThe girl helping us with the pick up rental was not attentive, she has “Mrs know it all attitude” and we had a stressful time completing the rental. I was translating for my husband the whole time and she did not offer assistance in Spanish from another coworker. She did not acknowledge my husband despite language barrier and she was directing all her talk to me as if he was not there. Finally another very attentive guy came and answered our final question with the rental. I Would not recommend this location because of how she services costumers.
CARLOS ENRIQUEZ REYESThe staff were super friendly and I was in and out of the location in 10 minutes, both times. Service was prompt and the rental process was super easy for a first time U-haul customer. Keep up the great work!
Dakota LawrenceThe one thing I had a problem with. We were getting moved by the army they were moving us on the 11th. Because my bill was due on the 9th of each month if I didn’t have some great friends that helped me move my storage to the house early. I would have been charged for the whole month when I would have only been there 3 days that month.
Yvette stewart | Overall Experiencethe woman who helped me was fantastic; the guy not so much, but o.k. he should have volunteered I could extend my truck rental a few hours without an extra charge; moving is not a 6-hour job.
Karl WengerRenting a moving truck was so incredibly easy and quick! The team at this location was awesome, super helpful and friendly 👍
STEPHANIE DURANThank you for your good care & concern!
MARY BETH STARKEYThank you
GUADALUPE GALLARDOReturning uhaul after hours I found difficult and frustrating. When I spoke to the rep Victoria she was very unprofessional huffing and puffing like it was bothering her to help me returning my uhaul after hours.
Thalia CisnerosEverything went well...
Luis HernandezPut the license plate number on the key. It is easier to see than the small serial number
Brandon BoikIt was a great and easy experience. The team was excellent, specifically Roger who did the work. I would recommend that the store automatically provide any removed parts that are not used for the installation back to the customer. I had to ask for the parts back.
Michael AshtonThis is a very well run branch of Uhaul. They are very professional and friendly. It is our go-to location when the need arises. Thank you!
Michelle WiernickiIt was a good experience Edwin was extremely helpful He was professional He explained process/rules/map etc He escorted me to my unit+provided lock etc He answered all my questions Edwin was excellent Thank you Edwin Thank you UHAUL
Claire Work | First ImpressionsFront office guys have attitude and feel untitled.
Joseph Monge | First ImpressionsFriendly and better yet, efficient. I recommend this location!
Norma IglesiasI think you are doing good.
Maria Herediadid an online order, got a call back from Uhaul customer service, she advised me that my order pickup location did not have the unit, which is excellent because I mistakenly selected the wrong location. She made all the necessary changes and I was good to go. Next day went to pick up unit, and everyone was so helpful, they hooked me up, checked unit, checked light and I was gone. Upon returning the unit everything was done outside, and I was gone in 5 minutes. Excellent people skills.
robert seaburghThe only poor rating is the elevator was out and there is no absolute time frame of when it will be repaired. This is unacceptable when items that are heavy and storage is upstairs. I am ver disappointed is part because each employ gave a million excuses. Only one employ offered to assist with paying a portion of the cost of the moving company if I hired one.
Michael Carrasco | Overall ExperienceRente el lugar me tocó piso #2 y no lo pude usar por 2 meses tuve comunicación con el personal y no obtuve respuesta.correcta pague quedaron de renbolsarme el dinero y no se asta ahorita si me mandaron a colección estoy muy inconforme
Jesus Estrada | Overall ExperienceFacility is excellent but the Elevator was broken the whole time i stored items, but overall, a good place but put priority to fixing the elevators. Also the return was a nightmare, the location originally provided I could not find, call the number provided. they sent me to a location 45 minute from my Hotel, which had a Uhaul Location right next to the Hotel. I gave the representative the address but said location was full. It was unreal the return experience
Santos Carrera | Overall ExperienceVery convenient. Very clean and fresh. My stuff was very safe. I even set off the alarm.☺️
Carlos Miranda | Overall ExperienceThis location has an elevator that is not functioning and I have large items to move. Management advised it would not be ready until later in the year and I moving now. I feel this needs to be fixed very soon or move us to another location at no cost. This is the only reason I an not recommending this location at this time. Unless the elevator is fixed soon.
Michael Carrasco | Online Move InAll good with the exception of the None working elevator
Santos Carrera | First ImpressionsI would highly recommend this U Haul to friends and family. The manager, Leonardo, was always friendly, professional and friendly. This has been the second time I’ve used this facility and I will continue to use it in the future.
Veronica Maynez | Overall ExperienceDid not have my reservation as promised on line and the phone with customer service. Also the elevator was broken they said it wouldn’t be fixed for five months. Plus the temperature inside the building was at 80 degrees it was hot inside the building. The last storage I was in all day temperature at 70 degrees
Juanita Adriana Vachris | First ImpressionsNone at this time
WILLIAM LAVENDER | First ImpressionsMaintenance on the elevator need to be done. It was not working at the time of the move in. I tried to get them to change my unit to a down stairs one so I would not have to use the stairs to put my stuff into the storage but It was declined. I was very upset and was disappointed that they would not accommodate me. I was even more disappointed when I asked them when the elevator issue would be fix and they told me they did not have a date.
Randy Billingsley | Online Move InGreat service and the personnel are very friendly and helpful. I had a storage unit and also, I rented 5 x 8 trailer; Storage and equipment were very clean and well maintained. I am looking forward to my next rental. Recommend this location 100%.
Luis Taveras | Overall ExperienceThanks Mr Leonardo and employees!! I really satisfied Inlove Uhaul .com
LAURA ALCALA | Overall ExperienceBathroom need to be thoroughly clean it’s disgusting even for men
Victoria Gutierrez | First ImpressionsNo comment
FREDERICK KEYS | First ImpressionsWe were in a second floor unit and when we arrived the elevator is broken. This was never displayed online otherwise I would have never rented here. It forced my family to move a 15’ trucks worth of home items up a set of stairs in 110 degree heat. The U-Haul place handed me a business card and I was told I can call these people to help move. I didn’t have time to wait hours when my family arrived at 2:30pm after a 6 hour drive with two small children and a dog. I will never recommend U-Haul to anyone ever again.
Alan Rhoads | Online Move InElevator was broken and I injured myself bringing furniture down from the 2nd floor. Staff said it would be at least 3 weeks before fixing. No accommodations for prorated amount since the unit was returned 3 weeks before next payment due. No discount for elevator inconvenience. Terrible.
Erica Marrufo | Overall ExperienceElevator has not worked for days per other tenants and had to lug multiple crates up stares with no dollys. To be honest, this is unacceptable. After this month I might move it again. It’s sad since it’s so close
ALEX PULIDO | Online Move InNA
Luis Padilla | Overall ExperienceGreat product, people, and service!
Gary Leeah | Overall ExperienceExtremely well kept facility. Never had a problem, and always felt my items were safe and secure.
Christina Daly | Overall ExperienceLeo and his team go above and beyond to help
Guillermo Flores | Overall ExperienceHad my unit for less than a month. Went to check and found aluminum shavings and dirts in my furniture and floor. Found holes drilled in the ceiling so I took my stuff out. And closed my account at this location. Had I need notified that maintenance was being done. Would have had a different outcome.
Christopher Prang | Overall ExperienceThey were kind and helpful with my concerns and questions.
Jennifer Ann Molina | First ImpressionsThe entire staff was the epitome of professionalism.
JOHN SHEPHERD | Overall ExperienceThe person who we spoke with yesterday was very helpful and knowledgeable. You do well with professional personnel like her!
Gary Leeah | First ImpressionsThroughout my 12 year rental with insurance upon moving out I discovered valuable items have been stolen totalling over $5000 from my storage. They had no right to change my locks Don't rent here the staff are liars, thieves and are rude.
TIRA SCOTT | Overall ExperienceEveryone was so helpful and nice starting from your customer service on the phone to the truck pick up all the way to the storage space.
Patricia Galaviz | First ImpressionsOffice hours weren’t posted on the website and closed 15 minutes before I arrived. I had to come in the next day. The hours were okay but it would’ve been nice to know before I arrived so I didn’t waste my time showing up that day.
Joshua Fairbank | First ImpressionsI would appreciate extended access hours even at least up until 10:00 p.m., I am well understanding of the restrictions based on longer hours. I appreciate all of your hard work.
gabriel romero | First ImpressionsToo expensive. If I didn't have a free month with trailer treated I would not be using it.
PAUL WEBB | First ImpressionsMuy buen sevicio y atencion, y las instaaciones impecables
Roberto Cervantes | Overall ExperienceCharges were incurred and then I experienced difficulty trying to get charges reversed and credited back to my bank account- those running this location are doing questionable things and making the experience extremely difficult for customers
Richard Lopez | Overall ExperienceIt was not a recent move in , my contract was accidentally closed out and we redid and actually I have been in that unit for awhile now !! Thank you for your interest, the clerk was very accommodating and friendly!!
DOLORES VALVERDE | First ImpressionsGreat service
Edmundo Zavala | First ImpressionsThe young lady that helped me was awesome. She went out of her way to assist me, especially since I am new to this area.
Alicia Ayala | First ImpressionsExcellent service. Would highly recommend to someone else.
ANA BAUTISTA | Overall ExperienceStore was busy and only one employee working the counter on a Saturday afternoon. We had to wait several minutes and there is no seating area. Service was great once we were attended.
ALFONSO FRANCO | First ImpressionsAlways very helpful!
Gabriela Molina | Overall ExperienceGreat service by the staff including the storage facility staff. Thank you
Paul Guerrero | Overall ExperienceStaff is friendly but not helpful. No one informed me what to do regarding the access card & ended up setting off the alarm a few times
Myriam Gandy | Overall ExperienceManagement and staff were always professional
Connie Sanchez- JABO Co | Overall ExperienceI was charged for an insurance after I declined
DALIA PEREZ | Overall ExperienceEveryone was so nice - and thank you for housing my items. Breil was so nice and always upbeat and very courteous. Everything was smooth from leaving to arriving at our destination.
Elaine Wright | Overall ExperienceThere was a leak in the roof and a lot of my stuff was water damage.
Evelyn Thrum | Overall ExperienceGreat Great staff
JUAN CABRERA | First ImpressionsThe staff was a delight to deal with.
Evelyn Thrum | First ImpressionsThe stuff did a great job when I had to upgrade to a bit bigger unit.
Alonso Bayona Frausto | Online Move InIt was easy to get a storage on the first floor and the size. I didn’t have to wait at all.
Patricia Zanker | First ImpressionsThank y'all very much for everything. Y'all made it easy for me to rent a truck on two different dates and even when I made a mistake on a rental date I made online. Everybody I dealt with was/is super friendly, not one of y'alls staff wasnt friendly. I appreciate everything.
Oscar Rodriquez | Overall ExperienceJust the price other than that very good experience
Christopher Imai | Overall Experiencein and out quick with a storage unit
DWIGHT BARKLEY | First ImpressionsThe only complaint I have is there wasn’t a 10’ x 10’ available, so I took a 5’ x 10’. Now I’m on a waiting list for the larger unit.
Steven Hastings | First ImpressionsWas able to give me what I need storage was perfect
maria calderon | Overall ExperienceI can’t wait to move in☺️
Jeanette Lewis | First ImpressionsI had the worst time getting my stuff out since the elevator was not working, I called the numbers that are posted and had no answer, I needed my furniture that day, and we ended up using the stairs
laura Villaverde | Overall ExperienceLeonardo Ruvalcaba was excellent he provided my father and excellent service; was very helpful. I will recommend this organization to all my family and friends especially manager, Leonardo Ruvalcaba.
Sergio Cueto | First ImpressionsOnly complaint would be that people often park in the loading zones so that made it challenging a few times to pick up or drop off things. Clean place, friendly staff, good experience all around.
Pablo Hernandez | Overall ExperienceThank you for almost 8 years of service. I never worried about my valuables while stored with U-Haul. Thank you!
HUGO GONZALEZ | Overall ExperienceI must say I highly recommend U-Haul Moving & Storage At El Paso Airport 8450 Montana Ave Location. Storage facility was always clean, storage carts were always available for use, never an issue with the indoor lighting, Parking for loading and unloading was always available, customer service was always very friendly and courteous. Thank you all so much for a wonderful facility!! One very happy customer
Mireya Lopez | Overall ExperienceAwesome staff! Easy and fast process
Marlene Huerta LNF | First ImpressionsEveryone here was nice. But, they do not honor one way rental free 30 day storage.
Aaron James | First ImpressionsMoving away from El Paso is the reason for vacancy. Thanks for keeping my items protected and safe,.
SONYA PRADO | Overall ExperienceThankd guys!
Jose Morales | Overall ExperienceLeonardo was very pleasant always, I will always recommend this U-Haul to my friends. If I ever need to rent a storage again I would go to the same place. Martha was was one of their employees and she was always very pleasant, kept the place very clean.
Maria Frassa | Overall ExperienceService is always great! Anytime I needed help I was assisted in a professional manner.
shaianne hernandez | First ImpressionsThe manager, Leonardo, was always helpful and was accessible to when needed. I rate him a 10%. The establishment is always clean and no issues with rodents or bugs. If ever I need to use a storing facility, without a doubt I would use U-Haul on Montana.
Veronica Maynez | Overall ExperienceSt. Am very impressed by the helpful employees and Hou friendly and helpful they were. The facility is so clean and well maintained. I will definitely use it again and highly recommend U-Haul.
Priscilla Candelaria | First ImpressionsGreat Uhaul Storage. Well maintained and a pleasant experience.
Andrea Michaela Smith | Overall ExperienceWell managed!
Anita Zamora | Overall ExperienceExcellent staff, always helpful. Have used this place before. Have used truck rental too. Online services difficult to maneuver though. I was able to sign out on friday 10/22 over the phone and my message was not conveyed to staff from employee on board. Move out was actually 1022.
Richard Blancas | Overall ExperienceVery expensive
Michael Kosturik | Overall ExperienceCalled to cancel 2x, emailed once, and had to go in person to finally cancel. Got charged an extra month as a result.
Adrian Bill | Overall ExperienceI have used the facility a few times, in cases of emergencies or remodels. They are always helpful and friendly.
Dolores Reyes | Overall ExperienceDefinitely recommend. Price is decent for the services offered.
Austin Malenky | Overall ExperienceI alway get good service and help if I don't understand
maria calderon | First ImpressionsThe owner and staff are incredibly helpful and courteous. The facility is very clean.
MAE ZARAGOZA | First ImpressionsLight in front of my unit is out. It's dark in front of my unit. I think it's unit 3026. When you walk in, make a left and walk all the way to the end turn right and it is dark.
MaryHelen Soto Cortez | Overall ExperienceIt’s the Best place to have your stuff in storage! Thank you!
JOSE TAVAREZ | Overall ExperienceRick the owner told me I can smoke in the uhaul so I did and when I returned the uhaul I was charged extra
carmen seanez | Overall ExperienceSi uno renta una troca, el storage debe ser de igual capacidad o más grande
Miguel Hernandez | Overall ExperienceI Loved it ... Thanks
Maria Alcala Gordon | Overall ExperienceI was just telling my daughter that this U-Haul location is the best run location I've ever dealt with, and I've dealt with a few! Leo and his staff are always very nice and helpful, and completely professional. Every position is filled with knowledgeable, helpful personnel. Leo could teach other stores a thing or two!
Fran Ramsey | Overall ExperienceEn el U Haul de ls Dyer en El Paso TX no nos trataron bien, un Guero racista se porto muy mal no nos quiso conseguir un Storage más grande y de acuerdo a la Troca de 15 pies, que habíamos rentado.
Miguel Hernandez | First ImpressionsIf the storage facility was open 24 hours that would be great.
alejandro giles | Overall ExperienceNone
Herve Gavitse | First ImpressionsStaff was fantastic, super helpful.
Daniel Urena | First ImpressionsStaff was great went above and beyond to help with all my needs thank you guys. Storages were clean I had a very good experience
DELILAH YONKO | Overall ExperienceSo far we have had a very good experience.
Reynaldo Lopez | First ImpressionsIt’s good to know you can feel safe regardless of the time you go .
Emily Shipley | Overall ExperienceAbsolutely great experience staff did everything they could to help my situation
DELILAH YONKO | First ImpressionsGreat service
Gloria Trinta De Leon | Overall ExperienceDid not reach out when their was an issue resulting in a late fee. Very unsatisfactory service!
andrew vernon | First ImpressionsSatisfied
Gloria Trinta De Leon | First ImpressionsWhat an amazing people and facility.
cesar epiceno | Overall ExperienceMr. Rubalcaba was extremely helpful and assured me of the facility. I felt assured of the safety and cleanliness of the facility. I felt confident in placing my household items in this facility. Thank you.
Maria Hernandez | First ImpressionsBest storage facility i have ever used. Very secure and clean. Staff was always courteous and helpful.
DOLORES LUGO MORALES | Overall ExperienceVery clean
Winston Colon | Overall ExperienceMy move in was great the only glitch was me, the first day I went to the wrong locker and set off the alarm. The employee was very nice and friendly after I showed him my ID(that is what makes storing there great). The second day I set off the alarm again this time not entering my access code. So all in all I caused the most problems in moving in.
David Steyer | Online Move InI enjoy going to this location the staff is always friendly and very helpful. I know when I go to this location that customer service is going to excellent.
Diane Pinckney | First ImpressionsAwesome facility and customer service! Keep up the great work!
ARTRAVIA AUSTIN | Overall ExperienceNot kept cool enough. Otherwise excellent.
DEBORAH ANN WHITEHILL | Overall ExperienceAt this point they owe us some money for rent we paid and we moved out early. How do we go about getting that back?
Sunflower BANK | Overall ExperienceGreat customer service. Very clean and well organized.
Debra Salaices | Overall ExperienceUsed you for yrs and no problem with anything .
juan rodriguez | Overall ExperienceThank you for your kind service. Ms Gonzalez
christina gonzalez | First ImpressionsThe young lady was super helpful and polite
Alexander chavez | First ImpressionsStaff was very helpful, courteous & professional.
Miguel Contreras | First ImpressionsA big shout out to Mr. Leonard for an exceptional job. He is always willing to go the extra mile for the customer. Overall experience was out of this world. Keep up the great work to all employees at this location. Thank you again. Billy S.
Billy Sipiliano | Overall Experiencetoo pricey
Ricky Board | Overall ExperienceThank you for helping during this time. Customer service is excellent. I’m so thankful
CAROL WHITLEY | First ImpressionsIf been with you all for 15 years thank you so much
Shirley collier | Overall ExperienceService is awful. Processing payment is archaic and cumbersome.
Red cap RedCap | Overall ExperienceGreat...
TOM TUCKER | Overall ExperienceFrom Vegas to El Paso, U-Haul Staff were very friendly and I give high praise to the Mgr. who was really helpful with his accomodations on the dolly he had to loan me n Vegas. GREAT job.
Jose Mendoza | Overall ExperienceGreat facility. Thank you for the service.
Antonio Parra | Overall ExperienceAwesome staff, very helpful.
Bernabe Vargas | Overall ExperienceThe elevador was out of order for more than a month. Tha was very inconvenient. Other than that everything was great. Store manager is great thank you.
Martha Gutierrez | Overall ExperienceI would like to say that GM B. Slack at the N. Las Vegas storage went over and beyond the call of duty because my original quote of the Dolly was not available when I showed up to pick up my rental.
Jose Mendoza | First ImpressionsThe facility and staff was great. Only had an issue when the elevator was down for maintenance and I couldn’t move certain things in or out the facility. But the overall service was great!
Morgan Evans | Overall ExperienceThe latch on my unit needs repair or replacement. It was extremely difficult to secure.
Rheghetta Williams | Overall ExperienceElevator out of service took me 8 trips using stairs to get my stuff out of storage-- lesson learned never get a storage unit on second floor!
Leticia Arce-Miranda | Overall ExperienceThis is a busy facility. Counter staff was professional and helpful at the time I made the reservation as well as in person. Facility was clean and carts to assist moving my belongings were available
Rheghetta Williams | First ImpressionsStaff worked well and communicated with me well. Friendly and willing to help. Site is well maintained and makes you fell welcome and secure.
joseph warren | Overall ExperienceBest experience with a U-Haul facility ever. Will definitely use them again when needed.
Robert Canon | Overall ExperienceI had problems accessing twice. Besides that everything was great. Fix the after hours door.
carlos talamantes | Overall ExperienceStaff helpful.
Gayle Paton | Overall ExperienceI’ve went through a long process on when to return my trailer by, and was told Friday was my day. Low and behold Friday @9am was my day, that bit was left out and not highlighted until I had the bill
MATTHEW SCHLAFF | Overall ExperienceFor a variety of work & personal reasons, i have had to use storage facilities throughout the U.S. & since 2004, here in El Paso. Hands-up, this Montana Ave. facility has been the best all around!
aurora castillo | Overall ExperienceThe service was great and very helpful
Danny Gomez | First ImpressionsLeo and his team are amazing. Made me feel better about U-Haul. The site in Georgia treated me very bad but this El Paso based team are top notch.
Chad Meadows | First ImpressionsDifferent year and different situation, same great customer service and a great experience. A HUGE thank you to UHaul and all af the staff.
gerald kornhauser | First Impressions-Everything was perfect! If and when I need a storage facility, I will come back to yours! Thank You!
JOSE TAVAREZ | Overall ExperienceOne of the best U-Haul facilities Ive seen. Staff was also very friendly and very helpful.
Carlos Cervantes | Overall ExperienceSecured a storage unit last minute, was not disappointed at all! Great place, clean units, carts and moving equipment made available, and 24 hour security. Can’t beat it!
Leonel Lemus | Overall ExperienceCcc
Maria Luisa Briseno | Overall ExperienceThis facility is very well maintained.
Oscar Murillo | Overall ExperienceFriendly staff, clean and well maintained facility.
lucia torres | Overall ExperienceLighting was not very good, but overall I was very happy with the service.
Beatrice King | Overall ExperienceAwesome service!!!! Always responding to my questions. Nice nice people !!!
luz rodriguez | Overall ExperienceIt was clean and there were no bugs but it was tooooo expensive.
John Manriquez | Overall ExperienceExcellent facility
becky thompson | Overall ExperienceI asked management to cut the lock for me as I am out of town. The only thing in the unit was the rat traps they had initially. The manager said she would. She did not and charged me for a year of use
Maria Castaneda | Overall ExperienceGood customer service and fast
jerardo peralta | First ImpressionsEmployees are very helpful and informed the facility was always clean
Teresa Arias | Overall ExperienceGreat place
Elva Blanco | Overall ExperienceExcellent experience. Staff was knowledgeable, friendly and the service was fantastic!
April Gerome | Overall ExperienceThe process for the return of all 3 UHaul trucks we rented was smooth sailing. Service was quick & efficient. Thanks to all personnel.
david huff | ReservationVery nice man at the counter ,very helpful
ruben montoya | ReservationAmazing. Will definitely use again and recommend to others!!
Norma Salas | Overall ExperienceExcellent facility and staff, Leonard/Leo Super, Super !!,
JERRY BARROW | Overall ExperiencePayment schedules and UHAULS lack of willingness to adjust due dates of rent to the end of the month so they can collect rent for time not even used is riduculous and criminal. Would not recommend
Jordan SHADDIX | Overall ExperienceVery well maintained facility. Employees are courteous and professional.
Bruce Fry | Overall ExperienceAfter my experience with the U-Haul in Lynchburg, VA, I realized how blessed I have been to have had this service in El Paso, TX, as customer service was consistently stellar. Thank you.
SEMPERFIDELIS NALDO | Overall ExperienceExcellent service.
joel rodriguez | Overall ExperienceI will use you again.
Mid South Medical Imaging | Overall ExperienceStaff was always helpfulnandcavailable!!
DAVID SMITH | Overall ExperienceService was fine. They just kept raising the price and I was not notified until I call in to pay.
JOY DEES | Overall Experience