Attendant was walking out to greet me when I arrived. He had already checked the trailer number and had a place for me to park it. He utilized a handy trailer lift working smarter not harder.
KENNETH BCustomer Reviews for U-Haul Moving & Storage at Downtown Main St
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All good!
Randell HIt's necessary to fix some bugs in the app, especially in the return process. I experienced a few issues that didn't allow me to successfully complete the returning process.
Daniel LFirst time getting my own uhaul and it was a fantastic experience. Thanks for helping me with my first move!
Devin MThe personel were friendly and got me out in a timely manner.
Jay POwner was super friendly and helpful! Was a good experience.
Stafford WThe customer service is outstanding
Gary OUpon trying to return equipment, photos would not save or would reset. I Spent 25 minutes taking the same photos before giving up and going home after 9:00pm
Frank SIt was very complicated to get the truck and to bring it back. Half the time your website did not work and it took a long time to complete everything
Kristi DNONE
joyce r | First ImpressionsWhat a great crew always treat me with respect always in a good mood. If there were ever a problem they fixed it right away. They've treated me like they've known me a long time. Although I have been renting a long time but they just from the beginning have treated me just right
Gary OLower prices
Andrew GYou better tell the costumer about the prices, they told that I got a promotion and the next day I got charge 30$ more pl is the gas when I put gas on
erik mThis is the best haul operation that I have used! They are extremely knowledgeable and professional!
JAMES LJohn. Thx. Fast friendly service.
Daniel LFast and easy the guy was super nice.
KHAYLA DCustomer service was great !!!
DAVID IService from reservation to pick up was awesome. Great team in Grand Prairie.
Kevin TLarry provides great service!
JESSICA TThe truck has a bad relay and trailer lights would not work. They were unable to repair the problem
Irby FMy only problem was the U-Haul app. I attempted to take the required photos to return the truck multiple times. But the app kept refreshing and wouldn’t allow any pictures to remain. I have returned the truck clean, without any damage, and full of fuel with 101350 miles on the odometer. Please have the app do what it is supposed to do.
Leandro Rthe girl understood my concerns and felt as though the pick up location made a mistake and not me so she gave me a credit to lower the price to leave it there. still had to pay double what i should’ve but her understanding and the credit helped a lot
Taylor NPossibly pricing per mileage should do a total price per day or hour using the UHaul not per mileage. Make a exact amount of each vehicle and how much it would be to rent for a day or by the hour.
biviana pExcellent service.
Andrew BThe trailer lights had a short in the wiring. The tires And wheels was in poor condition
Henry BGood service
Fancisco GThe two owners are always pleasant I had an error with the location I originally wanted to use and this location was soooo helpful and went above and beyond my expectations
Precious WThe best 👌
Osmani VPay attention when someone tells you "no insurance coverage" and you charge anyways. Then tell me that the guy will fix at check out time. And he doesn't...$15 down the drain
julio dMade easy
Dorothy RBest service ever thank you!!
maria rAlways helpful folks!
William BI have never had such a great experience with U-Haul. He was professional, friendly, knowledgeable, and helpful. He was quick and had everything ready.
Quincy EI recently rented the U-Haul 6x12 utility trailer with a ramp to assist with a major cleanup project, and it exceeded my expectations. The ramp made loading and unloading waste incredibly convenient, saving me time and effort. The spacious 6x12 dimensions accommodated large items quickly, and the sturdy design provided peace of mind. Thanks to U-Haul, disposing of waste at the landfill became a breeze, and I highly recommend this trailer for anyone tackling a similar project!
Binil PGreat customer service, very helpful. Would recomend to friends and family.
jorge m | First ImpressionsLarry is amazing! I love this location.
JESSICA TThis location always has the best service and vehicles when you need them. I would return and recommend to friends.
Whitney WThe guys in the office were very helpful and very nice
JAZMYN J | First ImpressionsN/A
JINA BJust keep doing what you do .
THOMAS PLarry was so kind and professional.
charlotte w | Overall ExperienceWe ran into problems and had to use the call center after hours. They were absolutely horrible. They make people not want to rent in the future.
JAYME JPay attention to the customers’ requests as I asked for one way and received local. Make sure repairs to rental are completed properly before renting to another customer. I had to deal with window repair falling off and screeching during turns. If it hadn’t been for these issues the rental was clean and the personnel friendly.
Felicia Gnothing
Valentin LYou CANNOT do a self-drop off or pick up at this location, all trucks are behind a gate as this is a self storage location. If you try to drop-off after hours you will spend at least 45 minutes on the phone trying to hunt down a U-Haul rep and explain the situation. STAY AWAY - GO TO ANOTHER LOCATION - NOT WORTH IT. Also, it is no longer COPPER STORAGE it is now THE STORAGE PLACE
Juan PThe location is very convenient and friendly service
chanhdy nGreat service!
JESSICA TEverything was great
Winda HJohn is a legend amongst men!! 10 outa 10 experience!! Thank you for everything yall do!!
GENESIS RThe 15” truck I was given had a problem with the alignment and it hard to switch gears. The truck was dangerous to drive. I didn’t have time to go back to UHAUL and pick another truck, so I had to continue using the truck and it kept almost hitting vehicles on the highway every time it kept pulling really hard to either the left or the right as I’m steering to keep the truck straight. I have a photo of what it looked like when I drove the truck to confirm what I’m saying. Every time I get a moving truck from UHAUL it’s always a Ford truck and barely works.
John RContinue to do good things!!
Lorenzo GVery awesome staff and super efficient
Veya SNothing that I can think of. John and Kirby and other staff GREAT!!
Sharon WI reserved a van for $19.95 for one day online and this location charged me $89 base rate for it. I was in a hurry to get the van (it was for work and very time sensitive) so I just paid it, but they did not honor my reservation.
JOSEPH LFriendly staff.
Andrew CI have really enjoyed my experience with the jonesboro and grand prairie locations. Everyone was very helpful and friendly and went above and beyond for my stay and uhaul rental.
Maycola H | First ImpressionsEverything was non problematic, just didn't understand the whole h.r department intervening and having a whole different lock and key when I was late on payment..... outstanding job to #835054 and crew Larry,Aaron,John, Micheal,Kirby!!
Jeremy A | Overall ExperienceGreat service! Quick and fast. Even though the 4 digit codes the customer sets doesn't work and the employees just dismiss it as the system (as opposed to doing something to rectify it), the team made my move in and drop off very easy. They were very friendly and professional. The units were very clean and easily accessible. We will definitely be using them again. Highly recommend.
CHERE R | First ImpressionsThe kind, helpful staff made all the difference to me. It’s comforting to know that people like that still exist. I will definitely keep them in mind for future needs.
Margaret S | Overall ExperienceVery accommodating staff, the facility was well maintained, and I was able to get in and out whenever I wanted to.
Joseph S | Overall ExperienceHelpful kind staff thats very accommodating for each customer. Would recommend this location to anyone in the Dallas area
JESSE J | Overall ExperienceRight place at the right time for the right price. Smooth transaction.
Cheryl F | Overall ExperienceThis place will have my business as long as they in business thank u guys. 👍🏻
Jonathan C | First ImpressionsAfter leaving our items in storage for almost two extra years because of the pandemic, everything was still in perfect condition when we moved out. Larry and his staff were super helpful and saw that we had an easy time loading the trailer and checking out. The first day of our 1,900 mile trip has been very good. Thanks!
michael s | Overall ExperienceMr. Larry and Mr. John are very professional to say the least, they work with you if you are going threw a diffucult time making your monthly payments, also they are truly understanding when it comes to you communicating to them your diffuculty with making a payment, I would like to thank Mr.Larry for working with me as a disabled army veteran! THANK YOU, THANK YOU, THANK YOU! Five Star Service!!!!!
matthew b | First ImpressionsJohn was an incredible and delightful staff and I can surely recommend this location
MARISIOL A | First ImpressionsThe courtesy and integrity of the owner and staff at this place was outstanding, thank you for being a some of the nicest people I've ever had to do business with and if I ever need storage or propane or my friends or friends we will be back 5 stars is truly too low of a rating you deserve 10
Charles E | Overall ExperienceThe manager was excellent. He made what I was trying to accomplish very easy. I was able to move my stuff in a couple of hours. He was very friendly and professional. Thank you sir!
charlotte w | First ImpressionsGreat customer service will recommend people to go there
chris h | Overall ExperienceMorr than half of my storage was damaged and had spiders and rat droppings on it and had to throw half of my stuff away which a few items were high dollar and no one seemed to car about it.
Adam C | Overall ExperienceThe two gentlemen that I met there was very helpful and professional, awesome job to both of them
Clifford W | First ImpressionsEveryone was so helpful and accommodating!
shelby c | First ImpressionsThe fact that I have to wait for a key to the extra lock required is a massive inconvenience. The guys running the operation are mostly customer oriented and welcoming enough, though.
bridgette g | Overall ExperienceVery professional ready to help best location ever
Francisco C | Overall ExperienceGreat Service?
JAVIER C | First ImpressionsMy things were well protected and secure for the past 7 months with no issues. I would definitely recommend this location to others. Thank you
Missy O | Overall ExperienceI used it for 30 months. Had a great experience.
CONNIE R | Overall Experiencevery nice and helpful staff :)
Teresa M | Overall ExperienceNone
JESUS O | Overall Experience