Customer Reviews for U-Haul Moving & Storage at Downtown Campus

7,675 reviews

602 W Washington Ave   Madison, WI 53703
(W Of The Capitol)

(608) 256-3743

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(608) 256-3743

602 W Washington Ave
Madison, WI 53703
(W Of The Capitol)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Keep doing what you're doing! Good job !!

JANE Q. 
Rating:
5.0

Customer did not leave a comment.

Terri D. 
Rating:
2.0

I was given a trick with less than 1/8 tank of gas and told to put gas in it and if I brought it back at 1/4 of a tank I would get a $7.50 credit! What a scam. I was then given a truck with full gas tank after complaining. The last thing I want to do is drive a truck off the lot to find a gas station. And the storage facility was filthy.

Susan C. 
Rating:
5.0

Customer did not leave a comment.

Terri D. 
Rating:
4.0

The straps on car trailer straps we rented did not work so we were unable to transport the car we intended to. We got the trailer rent refunded, but still had to pay for the truck rental to pull it and gas. Not at all a satisfactory experience. We spent $100 for the truck and $43 for gas and had a thoroughly frustrating experience.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

Terri D. 
Rating:
1.0

I reserved a dolly, but I cannot use this. The staff did not explain reason. Also, truck was very dirty. Nobody clean inside of truck. I can't recommend this location for other person.

Heesoo P. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

The man we dealt with had excellent customer service.

Mark M. 
Rating:
4.0

I dropped off in the evening, and things were a little slower, but overall, good service, easy transaction.

David W. 
Rating:
5.0

Excellent customer service

toni M. 
Rating:
3.0

Inside of truck was filthy. Gas gauge was almost empty yet the paperwork said it was 3/8 full; it wasn't.

Peter S. 
Rating:
5.0

Customer did not leave a comment.

Terri D. 
Rating:
5.0

Staff was also great.

Derrick T. 
Rating:
5.0

I was happy that I could park my own car while using the rental van. Pick up and return were super easy.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Terri D. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Keep up the great work. Thanks

Raul T. 
Rating:
5.0

Customer did not leave a comment.

Terri D. 
Rating:
5.0

Customer did not leave a comment.

Terri D. 
Rating:
5.0

Customer did not leave a comment.

Tatiana S. 
Rating:
3.0

Customer did not leave a comment.

fatima R. 
Rating:
5.0

Customer did not leave a comment.

Terri D. 
Rating:
5.0

Customer did not leave a comment.

Renee L. 
Rating:
1.0

Not to charge the customer $7,000. Because the vehicle was stolen before the uhaul personal could put it in the system.

damond D. 
Rating:
4.0

Customer did not leave a comment.

YURIY S. 
Rating:
5.0

Customer did not leave a comment.

Mary W. 
Rating:
5.0

Customer did not leave a comment.

Jackson K. 
Rating:
5.0

Customer did not leave a comment.

Terri D. 
Rating:
3.0

The mileage listed on the agreement did not match the number on the dashboard, I realised this too late and hadn't taken a picture of it. Still feel kinda let down, though.

Anand S. 
Rating:
5.0

Pickup was so fast and easy. 8am on a Saturday but there were no other customers and I received great service.

Dale P. 
Rating:
5.0

Customer did not leave a comment.

Terri D. 
Rating:
4.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Terri D. 
Rating:
4.0

The pickup truck I rented was nearly new. However, it was not washed (looked like the previous customer went 4-wheeling in it--all muddy) and the tires were low on air (I had to add air myself). I do appreciate U-Haul's simple and fast service; renting from you is always easy and quick. And usually the equipment is clean and well-maintained. But sometimes oversights happen. I can understand that. Thanks for all you do!

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

Juan B. 
Rating:
5.0

Customer did not leave a comment.

Zach O. 
Rating:
5.0

Customer did not leave a comment.

Terri D. 
Rating:
5.0

Customer did not leave a comment.

Terri D. 
Rating:
5.0

Customer did not leave a comment.

Kenneth X.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly B.  |  First Impressions 
Rating:
4.0

It would be nice if we could start with more than a fourth of a tank, so we didn't have to worry about filling up on the way there

Alek G. 
Rating:
3.0

Truck share did not work for me and I had to go inside, and the employee said it rarely works at their location.

Steff F. 
Rating:
4.0

The U-Haul rep went above & beyond to help me. When i asked for a bigger truck he switched me out & helped get me on the road quickly! He was great!

Margaret C. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS M. 
Rating:
5.0

Customer did not leave a comment.

Tianrui W. 
Rating:
4.0

Customer did not leave a comment.

Alexandra R. 
Rating:
2.0

Was not given the dolly or blankets that we ordered. And never got a refund. We're helpful with getting the trailer set up but disappointed that we did not get everything we ordered.

Inga-Liese H. 
Rating:
5.0

Great Informative and courteous customer service.

tal H. 
Rating:
5.0

Customer did not leave a comment.

Brianna M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terri D. 
Rating:
5.0

Quick and easy drop-off.

JEREMY L. 
Rating:
5.0

Guy that helped me was entire reason I would come again.

ERIK O. 
Rating:
5.0

Friendly and helpful staff

DAVID T. 
Rating:
4.0

Customer did not leave a comment.

Eric A. 
Rating:
5.0

Customer did not leave a comment.

Terri D. 
Rating:
5.0

Car, super friendly. Explained everything. Got us in and out quickly.

Shelley Y. 
Rating:
5.0

Customer did not leave a comment.

Terri D. 
Rating:
5.0

Only 2 furniture dollies available (of 4 requested), one was small/crappy but I doubt they have a way to update customers via the uhaul ordering platform.

Seth H. 
Rating:
5.0

Excellent service! Recommended me the cheapest option to fit my needs and was in and out in 15 mins. Will definitely return to this location for my future rental needs.

erik D. 
Rating:
5.0

Customer did not leave a comment.

jesse C. 
Rating:
5.0

Quick and easy!

CARL H. 
Rating:
5.0

Best experience I've ever had with UHaul. Friendly helpful service. Easy pickup and drop off experience.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

Terri D. 
Rating:
5.0

Kuweis is great! Promote above peers

Shane S. 
Rating:
3.0

There were several uhaul franchises in my neighborhood but I had to take the trailer to one downtown. The other locations would not let me drop it off. That's ridiculous and I will never use uhaul again

John G. 
Rating:
5.0

Customer did not leave a comment.

Terri D. 
Rating:
5.0

Customer did not leave a comment.

Julia F. 
Rating:
1.0

Replace the guy working at the 602 W Washington Ave location. He said he was the manager but I'm not sure. He was rude and not helpful, and messed up our order. Also, allow employees to view and make changes to reservations, and provide more operating hours for shipping services. Lastly, manage the customer dashboard in a way that displays correct and up to date information - that way, our boxes don't get shipped early (causing damage to our goods and requiring Uhaul to give us a Ubox for free). One last thing, if you're going to offer a free Ubox for shipping our Uboxes early, don't make me pay for the delivery of it.

Molly D. 
Rating:
5.0

Customer did not leave a comment.

Guangping Z. 
Rating:
5.0

The attending representative could not have been more helpful and professional. You are very well served by him…and so are the customers!

scott J. 
Rating:
5.0

Customer did not leave a comment.

Terri D. 
Rating:
1.0

My experience was terrible employees were very disrespectful and rude. I felt unsafe. One of them employees was saying very random and uncomfortable things. Overall I was not pleased with my experience at all I won't be coming back.

Brea M. 
Rating:
5.0

Customer did not leave a comment.

delia B. 
Rating:
5.0

Customer did not leave a comment.

Terri D. 
Rating:
4.0

The gas tank was almost completely empty

Joyce R. 
Rating:
3.0

Customer did not leave a comment.

Morgan R. 
Rating:
4.0

The bed of the cago can was dirty and there were chip crumbs in the passenger seat floor area. Otherwise everything was smooth and I will rent from here again.

Shannon K. 
Rating:
4.0

Several dashboard leds were lit, example: Check Engine, ABS Brake system and traction control. I couldn't see the Odometer mileage because of a warning message being displayed. The vehicle needed maintainenance

Philip C. 
Rating:
5.0

Customer did not leave a comment.

Pa C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth X. 
Rating:
5.0

Customer did not leave a comment.

tami H. 
Rating:
5.0

Customer did not leave a comment.

Terri D. 
Rating:
2.0

Location was overwhelmed and not inviting nor equipped to handle influx. Guy kept telling me I couldn't leave my trailer there even though they took trailers, said better if I take it elsewhere ir could get fined $300-400. Like a threat or something. I understand their lot was overflowing with returns but not my problem.

RJ L. 
Rating:
4.0

Paul (in Madison) was wonderful!!! The trailer I rented was very old, with many rusted parts…and did not have functioning trailer brakes. It should be overhauled completely or removed from service. Please don't rent this to other customers for $900, just to transport their vehicle 2000 miles.

Don L. 
Rating:
5.0

Customer did not leave a comment.

Hannah B. 
Rating:
1.0

People at Uhaul treated me terribly, they were unprofessional. So bad

Huajian L. 
Rating:
5.0

Customer did not leave a comment.

Terri D. 
Rating:
3.0

Checking in was bad. Couldn't get into the parking lot. Both driveway were blocked. Guy just told leave it anywhere. It would get checked in sometime tomorrow. People came after us. Just was parking on the street. There was No parking on street. The guy looked overwhelmed and was rude. The guys in the morning were good

Doug N. 
Rating:
5.0

Customer did not leave a comment.

Sheng V. 
Rating:
4.0

Customer did not leave a comment.

Silvia G. 
Rating:
5.0

Customer did not leave a comment.

Terri D. 
Rating:
4.0

Customer did not leave a comment.

Taylor S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL E.  |  First Impressions 
Rating:
5.0

Very quick and easy drop off

Kerry P. 
Rating:
1.0

You lied about the gas gauge and over charged me. I will tell anyone who listens not to use your business

Isabel T. 
Rating:
5.0

"System was down" when I went to pick up vehicle, so I was asked to write out and leave my ID'g info and CC details, including security code. I felt stuck: did not want to do so, but needed vehicle at that (reserved) time. Less than optimal--

John S. 
Rating:
4.0

Customer did not leave a comment.

David P. 
Rating:
5.0

I reserved a utility trailer but when I got to the location to pick it up I was told that one was not available. I was given an enclosed trailer which luckily was able to carry the item I was picking up.

James W. 
Rating:
1.0

Passenger side rear view mirror was missing. This was a huge safety concern and should have been disclosed at the time of renting the van. The customer service I received was extremely poor. Instead of handing the key directly to me, the attendant walked the key to the end of the check in counter, walked back to me and told me “Your key is over there, vehicles parked somewhere out front.” before rudely dismissing me. I typically use HomeDepot vans, however, because uhaul is closer to my business, I thought I'd use one of their van. Never again, I'll keep my business with HomeDepot.

brandon C. 
Rating:
3.0

I pulled up, got out, and some guy said “just leave the keys in the truck”. That was it.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
4.0

Customer did not leave a comment.

ALAN H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tasneem A. 
Rating:
4.0

Customer did not leave a comment.

Alan H. 
Rating:
5.0

Customer did not leave a comment.

juanita b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brayden M.  |  Overall Experience 
Rating:
5.0

The front staff were extremely pleasant and friendly to work with. Please thank them for me.

Daniel M.  |  Overall Experience 
Rating:
1.0

Workers were courteous. Reserved a unit but none available despite reservation. Offered me a “cage” on the basement and it was horrible. Actually cancelled my reservation and luckily the nice employee understood and refunded me (still awaiting receipt). Wasn’t desperate enough to use that dump and probably would have resulted in trashing all my things.

Phillip A.  |  Overall Experience 
Rating:
5.0

Have not been to facility yet to rate cleanliness, office hours, or access hours. Based on previous rental, I would rate them all as yes.

Daniel M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth X.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adam V.  |  First Impressions 
Rating:
5.0

This was a great place to store things for my son while in college. Convenient location, easy access. So glad there was an opening when we needed it!

Kathy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

lois b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael C.  |  Online Move In 
Rating:
1.0

I payed for a parking spot for my car. You towed my car from the spot I payed for and did not contact me about it. You cost me thousands of dollars and would not answer your phone after calling repeatedly.

Rachel L.  |  Overall Experience 
Rating:
5.0

Moving day in Madison is so difficult, but the workers at this UHaul made it genuinely so much more manageable. They were consistently helpful and thoughtful, as well as thoroughly professional. They were happy to give advice when I asked and made the process go smoothly. I had a storage unit as well as a van and the storage unit was accessible 24/7 which made it so much easier to work after the heat of the day had subsided. The van was clean and convenient and ready immediately. Thank you, UHaul!

Philomena L.  |  Overall Experience 
Rating:
5.0

While staying in Madison WI for a couple months, I received a parking ticket from the city within only 48 hours despite street parking being disastrously short, thanks to unclear rules and zealous police. Melissa really helped me out with getting long term, safe parking at a fair price. Thank you!

Jonathan H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MALCOLM T.  |  First Impressions 
Rating:
5.0

The employees were extremely helpful and willing to answer any questions. They were able to give me some great recommendations for how best to move my stuff into the storage unit. Plus the facility was clean and easy to maneuver in.

Philomena L.  |  First Impressions 
Rating:
2.0

They show pictures of beautiful clean storage units with those bright orange doors. Most of their units are in the "basement" with concrete floors, mouse traps in the units, mold/water damage on the back wall of the unit, all in metal caged fences. When I walked in, the staff were rude to the customer in front of me. Told him "they only thing you can do is 800 Uhaul". I went up next, and was told my unit wasn't ready at 10am. Came back in 2 hours, still wasn't ready. Came back in 1 hour and finally was given my unit. The lady was friendlier by then. Another woman was on the phone with someone she knew and eating chips while customers were waiting. One workers' young daughter was in with a "sitter" hanging around. Then I saw this worker go out the front door and use her dab pen. My suggestion is a rental unit should be booked until the end of the month at 12am! Then the next reservation for the month starts on the 1st when they open! This place needs a little restructuring!

Dana W.  |  First Impressions 
Rating:
3.0

The necessity to carry items upstairs and around a sharp corner was a bit cumbersome

Glen R.  |  Overall Experience 
Rating:
5.0

The representative at the UHaul facility was professional and courteous.

Nathaniel M.  |  First Impressions 
Rating:
5.0

i love this uhaul with all of my heart

Andrew G.  |  Overall Experience 
Rating:
4.0

Parking my car here was great except one caveat. Sometimes they'd rent out spaces for event parking, so on those days when I happened to go out, sometimes I could not find a spot to park.

Amber L.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Joseph W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALAN H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Anthony E.  |  Overall Experience 
Rating:
5.0

Excellent for now but had trouble with a U-Haul company before but I like this location better

Tasia B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Olivia P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kevin S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Larry T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nate A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marina g.  |  Overall Experience 
Rating:
1.0

I want to note, the staff that helped me with my on Friday were friendly, helpful and professional. The guy on Saturday was rude, unprofessional, and unhelpful to myself and every other customer. I moved furniture into my storage unit and the elevator doesn’t work, which is something that should’ve been mentioned before I got the unit.

Anna V.  |  First Impressions 
Rating:
4.0

Only complaint I have is that I had to walk into the U-Haul facility to have my question answered. The phone tree for this store blocked me from reaching a live human. But once I interacted with a live human from U-Haul, things went very well.

Haven M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marina g.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Kelly K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dayu G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ethan W.  |  Overall Experience 
Rating:
3.0

Storing boats/vehicles outside should be more secure with at least fencing around the property to deter vandalism. Will be looking for storage of my boat elsewhere soon.

Jason F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bernard n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelby D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carey M.  |  Overall Experience 
Rating:
4.0

n/a

Jose S.  |  Overall Experience 
Rating:
4.0

There only 1 MAIN issue I have. There is an old style elevator and its almost never working. Also its a manual type which make it very hard to use. It would be great if it was electric instead, but mainly every time I went there it was NOT working at all.. Especially people tend to move bulky heavy things so an electric one would be a necessity in my opinion.

mihir r.  |  Overall Experience 
Rating:
5.0

Great service and friendly staff. Would recommend to friends and will use in the future.

Angie Q.  |  Overall Experience 
Rating:
5.0

The guy was very helpful in showing me how to get into the building and where the unit was.

Adelheid S.  |  Online Move In 
Rating:
5.0

Aaron was great. Very helpful and pleasant.

Nicole N.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tyler L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Xinyuan L.  |  Overall Experience 
Rating:
5.0

Super friendly and personable yet professional

Steven M.  |  First Impressions 
Rating:
5.0

Everyone was excellent... Chloe was exceptional; thank you! Teresa

TERESSA K.  |  First Impressions 
Rating:
5.0

After reading the reviews I was somewhat hesitant to utilize services but after stopping at the facility twice we have received nothing but great service. Friendly, knowledgeable & very accommodating.

Angie Q.  |  First Impressions 
Rating:
5.0

All good

DON S.  |  Overall Experience 
Rating:
2.0

-Did not close out my storage after I moved out. -Never answer the phone -missing information in my file and suddenly penalized me for service 3 years prior after using service several times since

AISHA H.  |  Overall Experience 
Rating:
1.0

The basement storage unit that I used for three months over the summer must have had a water leak and so when I went to retrieve my items the ground was covered with mold. I lost all of my furniture.

Kaden P.  |  Overall Experience 
Rating:
5.0

Safe, maintained, staff were always helpful

James G.  |  Overall Experience 
Rating:
3.0

The basement storage is just how the place is set up. There may be other areas but we’re not available. Did not find the basement appealing Hated the rope elevator. Moved to another Staff was great

Mark R.  |  Overall Experience 
Rating:
2.0

Poor storage due to the building not being setup for it. Surprised they took the time to build out storage under the office.

Dustin J.  |  Overall Experience 
Rating:
5.0

Pleasant personnel.

Michael P.  |  Overall Experience 
Rating:
5.0

Personnel pleasant and helpful.

Michael P.  |  First Impressions 
Rating:
5.0

Good service and thoughtful staff

Oma C.  |  First Impressions 
Rating:
5.0

na

James G.  |  Reservation 
Rating:
5.0

always helpful and very grateful to the staff

ELISABETH K.  |  Overall Experience 
Rating:
5.0

Great 👍 Robin from the Mankato MN location was excellent. She is amazing in her ability to assist customers.

RUBEN J.  |  Reservation 
Rating:
2.0

Do NOT allow people to reserve units online and then send a confirmation that they have a reserved unit if you can not guarantee it!

DeAnne K.  |  Reservation 
Rating:
1.0

The fact that it was even proposed to convert a building with a manual freight elevator into storage space is absurd. If I'd known that particular in advance, I wouldn't have rented the space.

Amy P.  |  Overall Experience 
Rating:
1.0

Employee was rude, smug and as disrespectful. Horrible experience!

Paul N.  |  Reservation 
Rating:
5.0

The staff was friendly, polite and very helpful. If I ever need a place to park my car again I will definitely be back.

Jessica K.  |  Overall Experience 
Rating:
3.0

During sporting events, my spot would often be sold leaving me with no parking spot.

Lauren P.  |  Overall Experience 
No reviews have been submitted for this location.

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