Customer Reviews for U-Box Moving & Storage of Tampa

93 comentarios

4001 E Lake Ave   Tampa, FL 33610

(813) 242-4295

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(813) 242-4295

4001 E Lake Ave
Tampa, FL 33610

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 4 p. m.
No hay fotos disponibles

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I was very happy with the whole experience. Would recommend to anyone and use again !

Gloria M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eliana B. 
Clasificación:
5.0

I never went to the U-Haul location but my overall experience from VA to FL went very well and I received my goods much earlier than expected. U-Haul was the most affordable even though it was still expensive but everything worked out great regardless. I'm glad we went with you guys.

Ledwin B. 
Clasificación:
5.0

Excellent experience.

Patricia L. 
Clasificación:
1.0

Don't charge for services not rendered!!

Brian G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carol T. 
Clasificación:
1.0

This experience was inexcusable. When I originally started with Ubox it looked like uhaul was a much better solution than the other POD-shipment options. I moved to Florida and did not have a new address but know I would bein the Tampa area. When we finally were able to secure a home(not an easy thing in the Florida Real Estate Market), we attempted to arrange a drop off but were told that our new home was 'not in their area' and that we would need to arrange for private shipping to our new address. The people we spoke with were rude, un-accommodating, and unprofessional. We called our ubox team from our origination point (Crystal Lake Il), and they tried to help to no avail. That team was equally perplexed why the Tampa office was so difficult considering the distance from our home in Il to the UBOX store was nealry the same as our new address was from the Tampa office. This doesn't make sense why uhaul would behave like this. I would be delighted to speak with someone to further this conversation.

jerome H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah A. 
Clasificación:
4.0

Good people and good service . Need to assign helper, who can be easily contacted and knows my needs and concerns

Jashbhai P. 
Clasificación:
4.0

Thank you. I have definitely recommended ubox for moving, especially out of state.

Stephanie U. 
Clasificación:
4.0

El cliente no dejó un comentario.

Javier L. 
Clasificación:
5.0

It's a pleasure doing business at this location. Extremely helpful and personable staff!

sylvia G. 
Clasificación:
1.0

You never answer the phone. I was given misinformation throughout my entire move which cost us literally thousands of unbudgeted dollars. This misinformation included not telling us that UHaul wouldn't deliver our boxes to our house 30 miles from their storage and a third party mover would be involved. They delivered each box one by one on the back of a minivan for $600. I will never use UHaul again for anything in my life. I strongly recommend going with any other company for your move. We chose UHaul as the initial estimate was the cheapest we found. With all of the hidden fees and mental stress we endured, any of the other companies that charge a bit more outright will surely do a better job than this pathetic excuse for a “company” could ever manage.

Katherine B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee R. 
Clasificación:
5.0

James runs a very efficient warehouse and team. I would highly recommend the use of this warehouse in the future.

Timothy M. 
Clasificación:
5.0

Overall an excellent experience!

Sondra C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristine C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela L. 
Clasificación:
5.0

Everything went well. Thank you.

Rosanna C. 
Clasificación:
1.0

Called like 8 times to get my phone number removed. To get my email removed. My name isn't Lewis and ya wasting my time. I didn't receive a Uhaul so idk y my phone number 8138474726 and email michaeldf6@gmail.com are connected to this account.

Ashley O. 
Clasificación:
5.0

Cassie the delivery driver was amazingly nice and helpful. She is a super star for U-Haul. She said she would try and place the boxes any place possible and when she picked them up, she was willing to come back and get them earlier than scheduled. She is the nicest delivery person I've ever experienced....EVER!!!! James in Tampa was very helpful with allowing me to get my medical equipment out of one container. There was no attitude at all when I called and arranged early entrance to the containers. He was very workable. Lastly, Joe in the Conway, NH office was as good as the other two. He knew exactly what I needed and never pushed me to buy, buy, buy more. He's a class act!

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle G. 
Clasificación:
3.0

My original reservation was mixed up, they initiated another account, and my box ended up arriving two weeks after it was originally expected because it was delayed in being sent due to the mixup

Matt B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rossinni G. 
Clasificación:
5.0

G offer a bottle of water 😊😊😊

marvin B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Juli P. 
Clasificación:
5.0

¡Gracias!

DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew H. 
Clasificación:
5.0

Nothing. The delivery / pick up gal was EXCELLENT. The process was vey easy . Gracias

Catherine R. 
Clasificación:
5.0

Generally happy with the service

jaime A. 
Clasificación:
5.0

Everything went smoothly. Staff that delivered U Boxes and picked up packed U Boxes (Cali) was friendly, courteous and professional. Staff Charlotte? that delivered U Boxes at destination was friendly, courteous and professional also. U Haul kept in contact every step of the way. U Boxes was the perfect solution for my move. ¡Gracias!

George P. 
Clasificación:
5.0

There was a logistical challenge picking up my containers, as they were dropped on a trailer instead of on the driveway directly. When the containers were picked up, the trailer gouged my concrete driveway. Otherwise, everyone I spoke with was friendly and helpful.

Brandon G. 
Clasificación:
1.0

They misrepresent the cost, even as you actually place your order/reservation and give them your credit card number. They WILL charge you more than they quoted you but they will not come clean about the charges until it comes time to charge them - they charge you at various stages of the process. Basically, assume that every possible charge you come across - whether or not they say you will pay it - WILL be charged to you. Add all of those possible costs to the quote they give you bc THAT total is a MUCH more accurate representation of the total you will pay. Customer Service LITERALLY DOES NOT EXIST for U-Box (no, you are not special - it will be the same for you). Once you place your order and give your credit card, you WILL NOT be able to contact anyone for information, updates, or to make changes. No, you CANNOT make changes on the website as they claim - you WILL be directed by the web site to CALL them. They DO NOT answer the phones for U-Box service (you cannot select other options bc the representative will tell you he/she cannot help you). The ONLY contact you have will be ONLY on their terms, when THEY want contact and they only email you. You will not speak to a person. You have to go to serious extremes, spending HOURS per attempt by calling repeatedly and waiting for 30 minutes or more each call before the call is disconnected [by them] or you have to hang up because you have something to do or your phone is dying or getting extremely hot, to actually speak with a person. I literally had spend a minimum of AT LEAST TWO HOURS of calling attempts per actual discussion with a U-Haul employee. They will inform you of ONLY the bare minimum information and keep you largely in the dark throughout the process. They WILL NOT give you a pickup/drop-off window smaller than 9 am - 4 pm (but they may not arrive until after 4:30, like I experienced). My box arrived at its destination (Tampa) on 7/24 ... they finally notified me of its arrival on 8/3 - unacceptable!!!! Then they kept saying they were going to deliver the box to my home and charge me a ridiculous sum to do so even after I, by an act of God/Congress, spoke with 2 people on 2 different days (it took HOURS to get to speak with a person, literally) to make crystal clear that I would be unloading my box at their storage facility instead. I felt it necessary to go to my bank and place a restriction against U-Haul charging my card any further bc they just did not want to accept that I did not want the box delivered to my home. Also, understand that the pads/blankets they provide you must be returned or they will charge you $6 per ... bc they re-use them! Luckily, I did return them but you should be aware of this. Also, your pads are not new and have not been washed or cleaned in any way. They simply shake them out, refold and repackage them, and put them in your box for you to drape all over your household goods and sentimental belongings. You have NO IDEA where your pads have been and what they have previously been exposed to (dirt, oil, caustic chemicals, urine, dog poop, etc...). If I ever do another long distance move, I WILL NOT use a U-Box again. I will pay more for a better experience with a competitor - its worth the greater confidence, reduced stress, better timeliness, better customer service and greater level of respect (U-Haul refusing to speak with you once you place your order/reservation). I suggest you do the same. IF YOU DOUBT ANY OF THIS, CHECK THE NUMEROUS ONLINE CONSUMER REVIEWS (LIKE MOVEBUDDHA.COM OR MOVE.COM FOR EXAMPLE) - I DOUBTED THEM BUT NOW I CAN VOUGE FOR THEIR ACCURACY.

Tim K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie D. 
Clasificación:
4.0

Initially I had a hard time setting up the ubox but once I did the experience was great. Movers in Pittsburgh were great too

Mark H. 
Clasificación:
1.0

The customer service received when trying to get information regarding when my boxes would arrive to its final location was by the far the worst. Let's begin by sharing that my boxes were transferred from Tampa to Lafayette on time. On the day they were to be delivered to Baton Rouge, no communication was had regarding when they would be delivered. When I called customer service I was transferred more than 4 times to different areas of the country-each time the rep attempted to assist by calling the manager of the store who could provide details-to no avail. I spent Saturday, July 31st on the phone all day-a total of 5 hours to be exact. I didn't receive any confirmation on what was going on with my shipment until 8pm when an associate was able to share that the manager had never returned their call. Sunday, August 1 I began my morning calling…to no avail! I spent over 4 hours on the phone being transferred, again, to different areas of the country that could not provide answers to my questions. On Monday, August 2nd I spent 2 additional hours that morning awaiting response. During that time, Courtney, called me to inform me that they wouldn't be able to deliver the boxes until Tuesday due to the forklift being broken. When asked why wasn't this communicated she stated “I was in Lake Charles, I guess no one called”. I was then informed I would be scheduled for first thing in the morning-my boxes weren't delivered until after 1pm. Now let's discuss picking up the boxes. Boxes were scheduled for pick up Thursday, August 5th. I get a call on Wednesday to be told boxes wouldn't be picked up until Monday, August 9th because the truck needed repair. I can understand things unexpectedly happening however, my issue is the lack of your staff to communicate when they made a mistake. Courtney was scheduled to be in Lake Charles on Saturday, July 31st. Why on earth would UHaul promise to deliver my boxes on that date of their delivery driver wasn't available. Furthermore, why would they not consider communicating their schedule mishap. I sprint TWO whole days on the phone with no actual confirmation on what occurred. Interestingly enough UHaul wasn't late in taking the delivery fee even though my delivery was FOUR. DAYS. LATE! I am still awaiting for someone to call me to at least apologize for my experience. I chose UHaul because it was affordable and I trusted they would deliver in their commitment. I will NEVER choose Uhaul again and will never recommend them.

Rufus R. 
Clasificación:
5.0

The overall experience was wonderful from the AZ ( Fountain Hills ) side and Florida side. Thank you for making it easy!!!

JOSE R. 
Clasificación:
5.0

James at the Tampa location was fantastic!

LOUIS ANTHONY L. 
Clasificación:
4.0

It was a vey uneventful experience. The uhaul container was ready for us to fill at the storage facility when we were told to bring our goods. It was under an awning, which was important as it was raining. Then I was able to schedule delivery when we would be at the destination. The box arrived on the day we were told .. The box was picked up after it was emptied. So for us it worked very well. I would do it again.

Florian G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amin H. 
Clasificación:
5.0

I had too many furniture pads. Should ask the customer how many they need. The extra pad took up too much shipping space.

Barbara B. 
Clasificación:
5.0

El cliente no dejó un comentario.

tracey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

tracey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEVIN D. 
Clasificación:
4.0

The U-Box containers need to configured with 8 tie down points instead of 4 tie down points.

Dequilla B. 
Clasificación:
5.0

Other than being a hour and a half late without being notified via phone or email, it was a great experience. The staff was friendly and when I called to get a status update, the communication was clear. My items arrived safely and only one coffee mug broke in the move - all things considered, i'm satisfied with my experience.

Maliya G. 
Clasificación:
5.0

Everyone did a great job. Keep up the good work!

TODD B. 
Clasificación:
5.0

You guys were great. The ladies that took care of me were courteous, professional and knowledgeable. I had a great experience. I will recommend and use again. Thanks.

william L. 
Clasificación:
4.0

Excellent customer service

Hernando M. 
Clasificación:
3.0

All of the above happened in cleveland, ohio I have not any direct dealing with the above location yet. My pod is still in storage and I have not opened it yet.

Patt C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary C. 
Clasificación:
5.0

Service was wonderful, always calling to let us know times for delivery and pickup. Employees were helpful and courteous. I would recommend U Box to anyone

Wanda F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl C. 
Clasificación:
5.0

Arelis was great, she dropped off our boxes and picked them back up. Friendly and professional, and boy was she fast!! Hoping to get such great service on the receiving end in a few weeks. :)

Randolph A. 
Clasificación:
4.0

Excellent customer service

Hernando M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawna S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlie C. 
Clasificación:
2.0

I was lied to by U Haul. When the sales person I spoke to on the phone looking into which service they had would be the best cost was she recommended the UBoxes. She told me each box would be $59.95 to store and a ONE time fee of $99 that covers the dropping off of the boxes and bring them to my knew home in Ocala. She knew I was in Riverview FL going to Ocala Fl.Also the boxes on their website and the sales person said each box would hold 1.5 bedrooms. That is not true. If it was I would have only needed 3 boxes. After my family loaded the four boxes a person from U Haul called me and check to see how things were going. She then asked where were these boxes going to be delivered. I was a bit shocked because the sales person and I went over were they would be delivered to. So I told the person from UHaul my boxes would be going to Ocala. She then informed me there would be an extra charge of $744 delivery. I was so angry because at this point what could I do all of my household items were in the 4 boxes. So I told her that t I wasn't told that by the sales person. She said all sales calls are recorded, I said great let's hear them, she sent me a link to hear it, and sure enough no mention of a charge to take the boxes to Ocala. Now when I called in 4 months later to have them be delivered on March 26, 2021 I was told that they deliver with no charge up to 100 miles, based on Goggle I would be within the 100 miles. But no that is calculated from Tampa not were they picked up me boxes to Ocala warehouse was 103 miles. She told me the delivery charge would be $1044, What Happen To The $744 that was told to me back 4 months ago. So They delivered them and also charged me another $99 when the sales person said I would be charged only one time. The drop off the boxes and bring them to the location I wanted.What I should totally should have paid was $959.20. what I paid was $2,112.20. I am a single senior and this caused me not only stress but money I really do not have. This was the worst experience someone at my age should have gone thru.

Fransine D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ryan M. 
Clasificación:
5.0

Only one large picture frame was shattered upon arrival. Other than that, everything else arrived in the same condition when they were loaded.

Jocelyn H. 
Clasificación:
5.0

Will absolutely recommend to anyone moving across town or across the country!!

Lydia W. 
Clasificación:
5.0

My overall experience was great and I appreciate the service that you provided

candice M. 
Clasificación:
5.0

Everything went great. The drivers, Arelis Baez and Callie Thompson were amazing! Knowledgeable, prompt, professional, courteous & compassionate. 5 star service!

Virginia P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul F. 
Clasificación:
5.0

I would recommend 7 pods for a four bedroom home. I have very little clutter and only two beds. I also sold most of my big furniture before the move. However, with bicycles, tools, kids outdoor toys, patio furniture, etc, 7 pods would have been better. I had to tow a trailer last minute which made me very nervous. I LOVE the fact that my entire experience was with women!!! On the phone, driving the forklifts and trucks, I only saw and spoke with women. Way to go U-Haul for having a female dominated section of an industry (CDL-A, forklifts, fleet in general) that is traditionally male dominated!!!

Erin E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIN P. 
Clasificación:
5.0

Everybody from my move from Tampa, FL to East LA, CA have been SUPER accommodating and kind through every step. Customer service was also incredibly helpful.

Amber S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah F. 
Clasificación:
5.0

Callie Thompson is so wonderful. She's quite the worker and super efficient both dropping off our 4 boxes and picking them up. She's friendly and professional and gave us such a great experience moving around our street and cars and we were really impressed!!! Thank you again Callie!!

Lynn T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradford A. 
Clasificación:
1.0

Stop charging my card when I haven't had the u box in over two months. You've charged me $700 and then another $100+. I paid in full returned within a month, quick move and you've been charging me for an extra 2 months! Horrible will never use this service again and will warn people. I will steer them towards two men and a truck and pods.

brittany S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda H. 
Clasificación:
5.0

Everyone was very nice ,especially the ladies on the field driving the pods.

Charlene C. 
Clasificación:
5.0

Everyone from start to finish was exceptional. Communication was excellent and everything happened as promised. The moving blankets were not expected and we could not have packed the U-Box without them so that was an added bonus to make our experience seamless. Highly recommend!

tracey B. 
Clasificación:
5.0

U-box is the best way to go. There's more room in there then u think. This is our 3rd experience using them & their fair prices, friendly staff, and their ability to keep true to their times have never faltered. We've always hired packers & unloaders, & the prices still didn't come close to having a moving company.

Sylvia M. 
Clasificación:
3.0

They did a excellent job on helping me through the 3 months that I had stored And delivery and pick up.

Ronald J. 
Clasificación:
5.0

I cannot ask for anything more. Everything happened just the way it was suppose to. Communication was excellent! I would definitely do this again anytime over a regular moving company. Price was also very reasonable. Half of what a moving company would charge. Thank you for everything and all your help!

Deborah L. 
Clasificación:
5.0

Make sure pads are available when promised, The lady's in Florida who dropped the boxes off and who picked them up we're fantastic and should be recognized for there above and beyond efforts thanks so much David Fortin

David F. 
Clasificación:
5.0

Everyone we spoke to was very helpful the entire time we had the U-Box.

Floyd G. 
Clasificación:
5.0

My only negative comment would that I wish the furniture pads were optional. I didn't need them and they took up a lot of extra space in the pod. Other than that it was a fantastic experience!

Jennifer B. 
Clasificación:
5.0

I cannot say enough about the service and the functionality of the U-Box. We will certainly use this service again in the future. Thank you for such a wonderful experience for our first go around.

Debra W. 
Clasificación:
1.0

Ubox and this U-Haul facility (Tampa) was a complete nightmare to work with. Worst experience by far, I was never notified when my container arrived in Tampa which was almost 5 days after it Arrived that I called to find out furthermore I contacted the location and they said that it's not even there and that my UBOX was still in California and that I would need to reach out to the San Clemente location. Then the staff in Tamp said that they can't reach out to them and that I needed to have San Clemente call them. So essentially be the messenger. Then when scheduling a drop off day the original day intended was suddenly not even available and I needed to call 24 hours before to schedule when that was not correct, so I set it up for later in the week. The time frame they gave me for the driver to drop off my UBOX was not right, so they arrived late. I hired movers and obviously had to pay them for the wrong time that U-Haul told me. I would never recommend the Tamp facility to anyone nor will I recommendUbox. I will be calling management as every time I called they were not available.

Allie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROWAN P. 
Clasificación:
1.0

I wish I could give negative stars on here. I had to deal with at least 15-20 people within U-Haul to get the two u-boxes delivered and all of them were useless!! This has been the worst experience I have ever had. Never would I recommend or use U-Haul again, Everyone I had to deal with should be fired. U-Haul has the worse people working for them and they all could careless in helping!!!

Annette S. 
Clasificación:
3.0

went ok, at best, arrrived 3 days late, asked for complete total when ordered the container in lakeland, fl was given total, then when arrived in el paso got call, oh by the way you owe us another $250 for delivery, was never toldof this, never... otherwise ok.

Rich A. 
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