the crew was excellent and helpful ,
TARA OCustomer Reviews for U-Haul Moving & Storage of Tampa
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would 10000% use U-Box again if I ever had to move long distance.
Gabrielle SThe Tampa ubox team is always super helpful and great to work with!
Shaun L★★★★★ Excellent experience with U-Haul from start to finish! The truck and trailer were both new, in excellent condition, and worked perfectly. Everyone we dealt with was friendly, helpful, and easy to work with. Customer service was excellent at every level, and returning the equipment was quick, simple, and hassle-free. Highly recommend for anyone needing a reliable rental and great service!
ALEXANDER PNo complaints
Shane WGreat attention, excellent people
ALEJANDRO BMarvin's customer service was top notch. He went above and beyond to help me. Patricia offered white glove communication as well. I will be returning.
DENNIS MThe entire experience was great, outside of the communication and customer service (both at the Birmingham, AL location where we initially had our box delivered from, and Tampa, FL where we shipped to and received final delivery from). Depending on who answered the phone, we would get differing answers and varying levels of knowledge to our questions. In Tampa, Angel helped us the last couple of times on the phone and she was very helpful and efficient. After several calls with others of back and forth and conflicting answers, I SO appreciated her help, knowledge, and efficiency! Box drop off and pick up in Tampa was seamless!
Erin Lexcellent and easy to reach by phone
Linda FEverything Good Thanks
Reinaldo EJustin Moore was exceptional and he made my trip awesome.
TONYA WEverything went great!! Super easy. The movers on both sides, loading the box, unloading the box , were great. Wonderful experience.
Dana KThe experience I had at this location is one of the worst ever in dealing with any service organization. Hopefully I will hear back from someone and can go into details. I spent quite a bit of time on the phone Sat, Oct 3rd regarding my issue with different folks from U-haul. I was told my contract was now in Customer Action, whatever that means, and that a supervisor would be contacting me. Let's hope that happens.
David MIf they get that nasty cat smell out of there and fix up the trucks u would definitely recommend but that smell is really HORRIBLE I had a very hard time driving smelling that an im allergic to cats I had to take benadryl b4 I got in it
KIANNA AThe team was great got me into a rental and what I needed very quick and efficient
Wildredo SMy customer service was a 5 star experience
Lester DQuick, p;easant.
Michael DThis is the only comment. The box was misshipped to Bowling Green Kentucky. That caused a lot of stress, but ultimately it ended up getting to Maryland on time. I went through you guys to have the box unloaded in DC and the day before that was to happen. I got a text message from the company saying that their truck died and they could not deliver the box. That added stress yet again. Fortunately, we were able to find another company and everything ultimately worked out perfectly. It was just more stress and stuff I had to follow up on that I did not have time for. As I said, ultimately, it all worked out.
David MThis location has always taken care of my sometimes-urgent needs for moving truck rentals.
Candice FThe only issue was trying to reach someone at the Tampa location by phone.
ann dThe staff was awesome and we sincerely appreciated all of their kindness and assistance. We had a great experience.
Natalie SExceptional customer service at this location. By far the best experience I've had at a uhaul location.
DEBBIE WThe drop location was great
Nestor PThe lady in the office was very helpful
JAUNETTA OMake sure everyone gets to talk to a person on the phone. That made all the difference in the world. The process was smooth from our move in Alabama to Florida. It was always great to talk to a real person. On our journey we had challenges U-Haul save the day because we had real people to talk to to handle the problem right there immediatelyon the phone. You don't get that anywhere else.
Timothy KJames has done a great job updating his location; it is now the nicest looking facility in the immediate area. His customer service skills and attention to detail are also top notch. He truly appears to love the business he is in.
JERE BI was very disappointed with my recent U-Haul rental. The truck leaked during rain, water got inside, and several boxes became wet. I had to throw away food items, including unopened pasta and spices. The furniture got wet too, and this was a stressful inconvenience. I took photos of the damage, and I want to share this experience so you can improve equipment for future customers
Veronica GTampa was excellent...back in pa the complaint was communication on delivery time and pick up time of the return boxes...the drivers were great it was times were not communicated well by whomever was responsible for that aspect but overall nice easy experience
Linda FI appreciate the great customer service I received yesterday and the equipment I needed to rent for my move.
Dana BAdaptive movers was great too!
Jeana LGreat service by delivery team
Humberto RGreat job, nothing broken. Price was outstanding.
Karig GIt was great. Thank you
Marianne GI would highly recommend uboxes when moving
Angie SPlease add more tie down points to the u-box. They need some at bottom and top. Only having a few on each side was very limiting to tie items back. If there was a track, with adjustable mounts, it would be even better.
Richard CI was pleasantly surprised the whole U-box experience was absolutely great. This was my first time using this service. I got constant communications throughout the whole process. My U-boxes were metal and perfect for the long distance move. The time given to me: to load my U-boxes, for the U-boxes to get to their destination, the time to unload them, etc was all fantastic. All my things got to my destination without any damage and in perfect conditions. I did follow the advise many people gave me about putting ties and damp rid (3 in each U-box) for the humidity, which made my things remain dry and safe in summer. Absolutely loved the entire U-box move. Really amazing service, price, customer service and staff handling every step of the move.
Patricia MGrate Service
LUZ CWay more furniture pads than I needed.
Jerry Snothing Customer Service was great. James was wonderful. Patricia was wonderful. The whole staff five stars recommend this place to anyone.
emanuel PProfessional work
LUZ CFrom start to finish, this was seamless, the service was flexible with my changing needs, and every staff member was so accommodating and helpful
Kelly CGrate service!
Lorenza SExcellent Service
LUZ CThe Tampa crew was helpful, however, I was disappointed with the non-delivery of the U-box. I had to rent a truck and trailer and transport the U-box myself because it could not be delivered on the scheduled dates I was originally told when I setup the shipping. I should not be responsible for paying for the rental of other equipment due to schedule conflicts from U-haul.
JACK SNever received the link to load the pictures and they charged me extra for the gas when i rent the truck with less of have tank
Diana CMr. James has world class customer service. Mr. James was very professional and made me and my family feel secure and never left my side every step of the way. Thank you Mr. James
SAMIKA LHonestly the service could not have been better. At all steps of the process it was immaculate and customer friendly. Will use again.
Charles CThe customer Service was Above and Beyond, I forgot to ask his name , he was amazing , very friendly, professional, his face shows enjoying his job, thank you for the he make me feels out stress, maybe you guys need to increase his salary, to keep this friend Thank you THANK YOU , .
Jose GMarvin, the sales associate was fantastic. Considering that moving is stressful, he made the transaction easy.
William BMarvin in the best! Good service
Tommy JThe fella that helped me hook up the trailer was one of the kindest and most professional people I've ever had the pleasure of meeting. Incredibly organized and knowledgeable.
Julian SEveryone at the location were friendly and helpful
jared sHave a designated drop off area.I only saw a sign on which direction to go but there wasn’t a designated drop off area.
KATHLEEN DThe manager James is great always very helpful, I love his energy.
Kevin DThe Toy Hauler is the perfect trailer! I hauled a tractor with a front tire in between the two back tires. A car hauler would not have worked. The trailer is solid and with two axles handles long hauls with various degrees of smoothness vwey well.
Mark HThe Manager James for some reason he didn’t understand the I drove only 11 miles and left the truck at the same level Of gas he was fighting with me cause he wanted me to put gas when the truck never move from 3/8 of gas that it was. Very unpleasant experience. He said I got you buddy kind of I’m not your buddy or friend iam a customer at the end he charge me what he wanted cause of his emotions.
Jonathan TExcellent team. Always respectful and courteous.
linda aVery good
Teresa SI had lovely service from the beginning to end. The Tampa phone system/computer system had glitches and someone might want to give them new equipment or something to make it easier on all. The LADIES that came to deliver and pick-up boxes were super. I am so glad to see a company that includes women and gives them the chance to do the work that they are capable of.
Norma CJames was more than helpful! really appreciated his energy and passion for what he does. He truly enjoys his work and helping people.
Josh WGood atecion
Rafael LU-Haul meet and exceeded my expectations . I’ve was very happy with the customer service of Tampa
Gabriela FContinue satisfied customer service!!
KENNETH RJames was exceedingly helpful and kind, and he has earned my business! Every time I rent a U-Haul truck, I will rent it from his location!
Steven C