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Samantha DCustomer Reviews for U-Box Moving & Storage of Honolulu
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Uhaul storage in Honolulu is an excellent business. The staff have been very helpful and flexible while I was trying to decide next steps with my stuff.
STEPHEN CMaking it easier to access the storage boxes when needed would be ideal any this improved with new manager. Great for long term storage needs.
Catherine JLee was cordial and efficient. He is an asset to your organization.
Robert Kthere was ZERO coordination between this staff noone knew anything. EVER!!!
Knives WTo ensure the bolts are removed before handling over to client, not everyone has a tool kits. I did but one bolt was stripped. Overall very happy. Thank you.
cheryl mThe Items arrived on time and undamaged, all the employees were friendly and helpful. Hawaii to Florida
Edward CExcellent service. Very clean and safe location to store the U boxes. Location is easy to unload. Very helpful staff! Highly recommend this location.
MARYELLEN FLocation is a bit confusing, and for an unmanned location there should be better signage/explanation. For instance, a note stating that if you are here to pick up a truck, please do x.
James HTerrible experience. Not safe. Inconvenient. Arrived to pickup and took an hour to get in a locked door to obtain the key after calling a rep and the size truck I reserved was blocked in and needed to drive a bigger truck. Arrived for return and could not get in touch with anyone to Open the door to return the key. Had to return the next day which I was trying to prevent due to a busy schedule. Absolutely terrible!!!
Charlotte NAsk if pads are needed, they take up too much room. I could have fit more in my container, and still been under weight limit.
William CMy problem with the U box containers was that everything in there was contaminated with mouse, feces, and several dead mice
pual bThe fuel was not full, there was bird crap on the hood, the mirrors were not clean, They were very spotty, and they were foot prints on the passenger side glove box. in addition, the back appeared very sticky in spots. pick up and re turning was good. personnel There were very friendly and helpful.
paul bThe entire process was amazing. From packing the container, to shipping. to arrival, and unpacking. Every employee in person and over the phone was so helpful.
Clarissa ACustomer service is top notch! Scheduling, delivery, and pick up were easy and smooth. I wasn’t expecting the U-boxes to be left on a trailer, but it all worked out. Would recommend and would use again!
Caryl TExcellent working with Taylor.
Shari YVery smooth process and reasonable price. Very grateful !
Lizabeth DExcellent service and product
Greg KOverall, I was happy with the service. However, once my box was in transit, I was told that they would not be able to deliver to my house, because they said the street was too narrow for their truck, and that I would have to hire somebody else to do that. While it was easy through u-haul to find that moving help, it still felt like I was being scammed, because I believed that once I had engaged u-haul's services that everything was set. If they had checked up front if delivery was possible, and informed me prior to me accepting the service that there would be an extra charge, that would have been ok, but as it was, I had to spend an extra $400.
Gavin SEveryone I spoke with was very friendly and responsive. The entire process was very smooth and easy.
Andrew SBe careful who recommend for movers and contractors to deliver the uboxes. They over charged and rushed the job. Nicked the base boards and misled me to believe they were full service movers.
kerry mFelicia is the BEST!!! Give her a RAISE! She is the BEST!!!
Saane KOur U box rep Felicia was amazing receptive and helpful! Give that lady a raise!
joseph CThe Manager Darlene ( if that is actually her name)cut my rental short because she double booked the trailer. She insisted on picking up my Ubox, even though I still had over a week on my rental, so she could have the trailer. I asked to extend for another month and she refused stating she had other customers and they would be picking up the box the next day and storing my things. After our conversation she thought she had hung up the phone but she hadn't and she began talking about about me and making rude comments to which the office staff were all laughing. When I said I can still hear you she slammed the phone and hung it up. I called back and asked to speak to a manager and she refused stating she was the manager. When I did have my furniture return it was damaged. the armoire had fallen over in the box and the leg of the sofa went through the door. Also, I had a vintage Chinese nesting table that was completely broken apart. I contacted Uhaul on March 16th and was told someone would contact me the next day regarding my damaged furniture . No one has called yet. Of course none of this would have happened if Darlene hadn't over booked the trailer and forced me to have the box picked up. I have never had such poor customer service in my life. I will say the driver Felicia was quite nice and helpful.
Johhna JAwesome service, price, & helpful through the entire process.
Joseph eOMG. What an Impressive team the Waikiki and Sacramento uBox teams are. Not only did the deliver and pick up on the their day off but the timeliness, communication, and kindness went above and beyond anything I could have asked for! Thank you, thank you, THANK YOU!
Kristen NI was lied to about arrival time of ubox. It took a week to be delivered and was told it needed to be emptied within 3 days because it was needed, in spite of my having to pay rent for storage.
Norine TGoods are not expected to arrive in San Diego until September 2021. We did not require furniture pads. Felicia of the Honolulu office provided exceptionally good and courteous service. Many thanks! Suzy of Bruno's Moving in Honolulu (MovingHelpers) also provided wonderful service, helping us to meet a very tight deadline. Again, many thanks!
David CYou have a very good person in charge (felicia), I was provided excellent customer service from start to finish by her. Will definitely rent from u-haul again.
randall iFelicia was a great customer service representative, excellent and ubox driver, She delivered my ubox containers on time and kept me up to date on her arrival time. She was friendly and professional in her work.
Bruce KStaff was very knowledgeable, helpful, and courteous.
Al BFelicia was extremely helpful and nice in dealing with my Ubox here on Oahu Island.l would use it again in the future.
Brent TContact with the local store was difficult at first and quite frequently there was nobody at the front desk. It didn't bother me but, might make theft an issue? I think the added staff corrected the problem? Might be a good idea to have phones forwarded to cell phones?
Scott B