Customer Reviews for U Stor It
(U-Haul Neighborhood Dealer)

695 reviews

8737 S Ashland Ave   Chicago, IL 60620

(773) 928-1064

Office Hours

  • Mon-Wed: 10 am–5:30 pm
  • Thur: 10 am–5 pm
  • Fri: 10 am–5:30 pm
  • Sat: 10 am–4:30 pm
  • Sun: 10 am–1:30 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(773) 928-1064

8737 S Ashland Ave
Chicago, IL 60620

Services at this Location:

Office Hours

  • Mon-Wed: 10 am–5:30 pm
  • Thur: 10 am–5 pm
  • Fri: 10 am–5:30 pm
  • Sat: 10 am–4:30 pm
  • Sun: 10 am–1:30 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Martina Austin 
Rating:
5.0

The agent at the rental location was very knowledgeable, helpful, and courteous. She provided OUTSTANDING customer service! I will return to this location whenever I need a rental!

Jacquelynn Kelly 
Rating:
5.0

Staff were very friendly, courteous and professional and welcoming during my personal encountering. After a few humorous moments, business was swiftly concluded. Upon returning rental, the same interactions occurred.

lemuel hogue 
Rating:
5.0

Customer did not leave a comment.

KIM HADLEY 
Rating:
4.0

👍

FRANCISCO TORRES-SALGADO 
Rating:
5.0

Continue to be kind & pleasant

LETICIA MILLER 
Rating:
5.0

Customer did not leave a comment.

Tyson Jones 
Rating:
4.0

Customer did not leave a comment.

greta freeman 
Rating:
5.0

Everything was nice.

Aaron Richard 
Rating:
4.0

None

Aaron Gamble 
Rating:
5.0

Customer did not leave a comment.

Nanette Watson 
Rating:
2.0

Please, get your peoples some help at the 87th Ashland location in Chicago 😟😒😑

Viola Harris 
Rating:
4.0

My once you can have the vans washed

TALLIE WEAVER 
Rating:
3.0

The 2 workers at this location were less than stellar. Nothing like walking into a store location and interrupting the workers having a full blown work related conversation barely stopping long enough to greet the customer. Renting with U-Haul is pretty much self service and so when the male employee stopped talking to inarticulately explain how the self service portal worked he then got an attitude because he needed to manually enter my ID and asked me the strangest question, my birthday while he was holding my ID in his hand. Overall I don't like the employees Bad attitude, the rental truck was just ok and ran hard like a transmission issue on the horizon.

Felicia Riggins 
Rating:
5.0

Customer did not leave a comment.

TRACEE DOBBINS-MALONE 
Rating:
4.0

Was told office closed at 6:00pm. Office was closed at 5:45pm.

Emily Guss 
Rating:
1.0

I told the associate, I rent from U-Haul all the time and was never charged this much, or charged for 30 miles ahead of time so she gave me the keys with no directions on how to locate or where the drop box was to return and when I came back in and asked for help she responded I thought you do this all the time so in reply I had to let her know yes I do and they normally tell me which truck I’m going to get also the location of a dropbox, but I had to come back for her to tell me to look at the numbers on the key and to look at the vin number on the truck 😳 but she ended up pointing to the truck that was directly outside the window.

Felicia Tolliver 
Rating:
5.0

Customer did not leave a comment.

Albert Sanders 
Rating:
5.0

Nothing everything is in place.

TALLIE WEAVER 
Rating:
4.0

Customer did not leave a comment.

Timothy HIggins 
Rating:
5.0

Customer did not leave a comment.

Kenya Weaver 
Rating:
3.0

You can let me know exact charges before I leave store. Agent was very nonchalant and unwilling to help me determine the amount that would be charged to my card

David Walton 
Rating:
5.0

Customer did not leave a comment.

Christine Markham 
Rating:
5.0

Customer did not leave a comment.

Ladawn Foreman 
Rating:
5.0

Customer did not leave a comment.

Christine Tyler 
Rating:
5.0

Customer did not leave a comment.

Akilah Bradford 
Rating:
1.0

Customer did not leave a comment.

sean Patton 
Rating:
5.0

Customer did not leave a comment.

Albert Blakemore 
Rating:
5.0

Everything is on the point keep doing what your doing.

TALLIE WEAVER 
Rating:
5.0

Customer did not leave a comment.

Yulanda Dye 
Rating:
5.0

Just keep doing what you do I like this location

Yulanda Dye 
Rating:
3.0

Customer did not leave a comment.

April Jenkins 
Rating:
4.0

Customer did not leave a comment.

TALLIE WEAVER 
Rating:
5.0

Customer did not leave a comment.

Dan Fulton 
Rating:
5.0

Everything was excellent with me

Belinda Melvin 
Rating:
5.0

N/A

PATRICIA GREENWOOD 
Rating:
5.0

Customer did not leave a comment.

Spencer Banks 
Rating:
1.0

Terrible service and professionalism. Communication was poor as well. The Representative was very unprofessional and he gave me incorrect information. I pray I never have to visit that location again.

RENAE JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Antwaun Robinson 
Rating:
5.0

Great service

Anton Hall 
Rating:
5.0

You are superior and great

Angelo Chavers 
Rating:
5.0

Customer did not leave a comment.

Ashley Bridges 
Rating:
5.0

Customer did not leave a comment.

Dionta Davis 
Rating:
4.0

Customer did not leave a comment.

TALLIE WEAVER 
Rating:
5.0

Customer did not leave a comment.

Dominque Lard 
Rating:
5.0

Customer did not leave a comment.

Shauwnta Parker 
Rating:
3.0

The service was great I was treated with respect and welcomed. I would like to see more smaller vehicles

TALLIE WEAVER 
Rating:
1.0

Every time I have returned a truck there the women were rude and have very nasty attitudes.

Pamela Glenn 
Rating:
3.0

Customer did not leave a comment.

Deatrise Irving 
Rating:
1.0

Remove the two very disrespectful employees that were in the office today between 11:45 and 12:00 today.

Lance Nelson 
Rating:
3.0

Customer did not leave a comment.

Gregory Mitchner 
Rating:
5.0

Nothing

Veronica Horton 
Rating:
3.0

Customer did not leave a comment.

greg foster 
Rating:
5.0

Great customer service! Thank you!

INDRE VEPSTAS 
Rating:
5.0

Good service

Anthony Thompson 
Rating:
5.0

Customer did not leave a comment.

Dan Fulton 
Rating:
5.0

Easy process and very professional u stor it worker at this location.

Tanesha Clausell 
Rating:
5.0

Customer did not leave a comment.

INDRE VEPSTAS 
Rating:
5.0

Customer did not leave a comment.

Patrick Harris 
Rating:
5.0

Customer did not leave a comment.

Veronica Martin 
Rating:
5.0

Everything was great

Latricia Woodcox 
Rating:
5.0

Because the truck sit air freshener would make it a lot more pleasant to drive overall 👍🏼👍🏼

Flora Jones 
Rating:
1.0

The interior and the inside of the back of the truck was filthy. Should have received my receipt when I returned the truck. It took 24 hours to receive a receipt. Very disappointing.

Lance Nelson 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Profit 
Rating:
5.0

Carlos is my guy. Always up and personal, ready to serve. I can't recall the young woman's name that was there with him, however, she was just as welcoming and accommodating. Great Jobs guys ... by the way, I am the guy you offered the "kisses" .... LOL

OSMUND HOOKS 
Rating:
5.0

Everything was in order and everyone was very polite.

Tallie Weaver 
Rating:
3.0

While returning the u haul my personal vehicle was parked and hit by another renter from that location the associates of u haul was no help of the matter

Latisha Jackson 
Rating:
4.0

Customer did not leave a comment.

Earl Washington 
Rating:
5.0

Very professional

Rickey Archibald 
Rating:
5.0

Experience was absolutely professional and accommodating.

Michael Lee 
Rating:
3.0

Customer did not leave a comment.

Jaylen Price 
Rating:
5.0

Customer did not leave a comment.

Gladys Shelton 
Rating:
5.0

Customer did not leave a comment.

RAYSHON HANNAH 
Rating:
5.0

Customer did not leave a comment.

Nikkia Harris 
Rating:
5.0

The customer service at this location was awesome and they were very friendly.

Angela Jackson 
Rating:
5.0

The man who waited on me was very nice and clear. I’d recommend this Uhaul distributor to ithers.

Francine White 
Rating:
5.0

Excellent customer service.

Edward Primer 
Rating:
5.0

Loved the customer service 👌

Robert Madrigal 
Rating:
5.0

Customer did not leave a comment.

EDFREM LITTLE 
Rating:
3.0

Customer did not leave a comment.

Jay Dobrutsky 
Rating:
3.0

Customer did not leave a comment.

Martina Austin 
Rating:
3.0

Customer did not leave a comment.

TANYSHA MOSS 
Rating:
5.0

Customer did not leave a comment.

WIlliam Ward 
Rating:
1.0

The worker Carlos at the uhaul on 8737 S Ashland where very disrespectful. Really bad attitude and didn’t want to do his job

Sherry Bosby 
Rating:
5.0

The manager at this location is amazing. She did what ever she could to help me out with my rental. Excellent all around the board. If you want to have a good experience come to this location

DOANE AMERSON 
Rating:
4.0

Customer did not leave a comment.

Lisa Hudson 
Rating:
5.0

Keep up the good work

TIMMIE SELF 
Rating:
3.0

The truck was dirty and a lot of ice in the back of truck and my stuff got wet and when I tried talking to the attended she was very unconcerned.

Marlene Wilson 
Rating:
5.0

Customer did not leave a comment.

Marion Dixson 
Rating:
4.0

Customer did not leave a comment.

Dan Fulton 
Rating:
5.0

Customer did not leave a comment.

VANESSA KOONCE 
Rating:
4.0

Customer did not leave a comment.

Ronald Harper 
Rating:
3.0

Customer did not leave a comment.

Shytia Porter 
Rating:
1.0

Make sure your mileage is correct. Thieves

lenora polk 
Rating:
3.0

It’s crazy that the young lady in the office remember me. I move every year and the last couple of times I have been to this location

Eve Smith 
Rating:
5.0

Customer did not leave a comment.

Debra West 
Rating:
5.0

nothing at this time my experience was great

William Bowen 
Rating:
5.0

N/A

Lori Burns 
Rating:
3.0

Customer did not leave a comment.

shandria valenzuela 
Rating:
4.0

Customer did not leave a comment.

Denise Hunter 
No reviews have been submitted for this location.

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