Customer Reviews for U Stor It of Jefferson
(U-Haul Neighborhood Dealer)

758 comentarios

20 Tierney Rd   Lake Hopatcong, NJ 07849

(973) 691-3088

Horario

  • Lun. - jue.:
    9 a. m. - 5 p. m.
  • Viernes
    9 a. m. - 4:30 p. m.
  • Sábado
    9 a. m. - 3 p. m.
  • Domingo
    8 a. m. - 12 p. m.

Servicios en esta ubicación:

Contáctanos

(973) 691-3088

20 Tierney Rd
Lake Hopatcong, NJ 07849

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    9 a. m. - 5 p. m.
  • Viernes
    9 a. m. - 4:30 p. m.
  • Sábado
    9 a. m. - 3 p. m.
  • Domingo
    8 a. m. - 12 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

there was a problem with one of the strap for the wheel was hard to relise

Robert B. 
Clasificación:
5.0

Excellent service with great prices!!

Richard A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Pavel A. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Irving R. 
Clasificación:
5.0

Thank you to Brian and John for making my move seemless. The truck was clean, drove well. The storage unit was also clean and they gave me the easiest, drive up spot. My experience was excellent and I will be using them time and again in the future.

Jodi S. 
Clasificación:
5.0

this was the best Uhaul experience I've ever had. The location was clean, the staff was incredibly kind and helpful, and the truck was in great condition. I'm really glad I went to U Stor It of Jefferson for my rental needs and will absolutely recommend to anyone needing a rental.

morgan K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda S. 
Clasificación:
5.0

I have used this location many times now and they never disappoint, always a smooth and easy process. with great customer service. I was also able to buy all of the boxes and movie supplies I needed from their store

Andrew G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Venna P. 
Clasificación:
1.0

When I rented the trailer I needed something almost 6 ft wide so 6x12 should have been perfect however the dimensions were different for the opening of the trailer that was only 5 ft. When I brought the trailer back because it didn't work all I said to the office staff is you should find a way to state it differently to make sure people realize they need to look at the interior dimensions. There was a woman in the office who was trying to be helpful however a gentleman with grey hair walked in and just said the dimensions are on line and how are we supposed to know what you are using the trailer for. And then when I said something about the dimensions he said that a lot of people have complained about it. I wasn't looking for a refund but an understanding without an attitude would have been appreciated.

Samantha T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon J. 
Clasificación:
5.0

Helped hookup the 5x8. Gave good safety instruction. Lots of equipment available.

John C. 
Clasificación:
5.0

Equipment was available as scheduled and ready to go. Multiple-time renter from this location. Will return as long as I have a rental need.

Christopher B. 
Clasificación:
5.0

U haul the best

Vitalii I. 
Clasificación:
1.0

Very versatile rude

MATTHEW B D. 
Clasificación:
3.0

Was unsure where attending person was when we first got there. Maybe could improve by putting a sign on the door to let people know he'll brb since he might have been helping someone outside. When he did find us though, was very helpful and sped up the checkout process immensely.

Sabrina B. 
Clasificación:
5.0

Friendly service as always.

BRIAN P. 
Clasificación:
4.0

passenger side mirror moves out of position while driving. very dangerous when only one person is in cab.

diane S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary F. 
Clasificación:
5.0

Very satisfied

Shelly J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan R. 
Clasificación:
5.0

All good ! . My " GO TO " UHAUL service center. Staff /Customer service is excellent. Process is smooth, efficient. Needed a truck to move the kids into a new home under short notice. Had what we needed same day. What more can you ask?

Lee M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erik B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DeAnna R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas R. 
Clasificación:
5.0

Very helpful,no surprises,no hassle. Thank you.

Gregory S. 
Clasificación:
5.0

Very satisfied ….. brand new truck

David D. 
Clasificación:
5.0

I thought that location was very good

William R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy D. 
Clasificación:
1.0

Customer service was terrible and the manager at the desk John was extremely rude and unhelpful

John C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Xavier B. 
Clasificación:
5.0

Odd that I was sent 3 e mails or texts to upload drivers license. I quit after 2.

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mirjana L. 
Clasificación:
5.0

The return process made me redo my interior and exterior pictures 3 times before it worked. Doing that in the pouring rain was a hassle. Other than that everything was great. Thanks.

Scott S. 
Clasificación:
5.0

Very clean and professional Thanks so much

ronaldo M. 
Clasificación:
4.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

Thank u for your service will use your services again soon

Joan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kamel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell G. 
Clasificación:
3.0

Find someone with more people skills. Person who helped us just didn't come off friendly. I get people have bad days but we interacted with him more then once and it was the same attitude.

Jorge O. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN P. 
Clasificación:
4.0

More availability. You switched the truck and location on me. I made it work, but it sucked.

Michael C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dez N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jairo R. 
Clasificación:
3.0

$65 was charged as flax tax but nobody could explain me what was that.

Pedro D. 
Clasificación:
5.0

Fast and friendly. Very helpful and not only was the equipment that I rented in great shape but it appeared that all of their equipment was clean from what I saw on the lot and they had plenty of options available to rent. I never want to move again but I will use this location for any rental needs.

John O. 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

erik B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Narendran N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald M. 
Clasificación:
5.0

everything was fast and easy

David K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell P. 
Clasificación:
5.0

Great experience, they were friendly and helpful, I would recommend this location when renting a truck or trailer.

JohnJ S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna E. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
4.0

The site and experience was great. Mostly handled through the UHaul app. Reservation was held and confirmation of equipment the day before.

Bill L. 
Clasificación:
5.0

Great service and everything went very smoothly.

ROBYN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed B. 
Clasificación:
5.0

Everything went well. I am satisfied with this location

Otis C. 
Clasificación:
4.0

El cliente no dejó un comentario.

James D. 
Clasificación:
5.0

Gentleman was very nice. Only thing was that the transmission on the truck seemed to be a bit "slippy".

Lori K. 
Clasificación:
5.0

Old truck with a lot of miles but got the job done.

Mark R. 
Clasificación:
1.0

First of all when I booked I booked at Lake Hopatcong when I called, missing the car because the heat index was so high I wasn't sure about renting it the gentleman was very rude telling me that I had the wrong location that I need to get up to the one in Stanhope actually that's where it was originally supposed to be not all the way up by Sparta which is further away anyway he says I have a reservation and I have to pick it up and I have a half an hour to get there so rude very abrupt didn't wanna argue because I just literally was heat exhausted and I get there and the charge that I was told was not charged and it was charged to my credit card I wasn't told about the extra fees I tried to return the vehicle I didn't even use it it cost me $20 in gas to go to my house and back now I know gas is expensive but I didn't go anywhere to do anything and it was $20 I don't think the tank was fully full iPhone filled it up and I get a bill that does not reflect what I was told extra surcharges which I was not told too many variables I don't like and I don't like hidden agendas and people and the guy was just very abrupt with me and I wasn't about to start because I wasn't in the mood to have a fight with somebody halibut in a better frame of mind I probably would've what I recommend them again no I know I do have to use him again but I'm not looking forward to it and I'm going to go with a different area because I don't like the fact that this gentleman was so rude to me for no fucking reason excuse my French but it was very very uncomfortable and he should not be in any customer service whatsoever needless to say the vehicle sat use it but it back by the cars in the ambulance so I know there's no dents or nothing on it not that I was charged but I'm just saying I just left a bad taste in my mouth I'm telling you

Dawn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

lohith R. 
Clasificación:
5.0

Easy as always

BRIAN P. 
Clasificación:
5.0

As always, easy transaction.

BRIAN P. 
Clasificación:
5.0

I would most definitely recommend U Stor it of Jefferson. They simply made it very easy to do business with them. Extremely nice people to deal with and the equipment is top notch.

Joseph L. 
Clasificación:
5.0

Gentlemen there checked me out very quickly

James R. 
Clasificación:
3.0

The interior of the van was not cleaned. There was coffee on the inside of the door. Also, I had a reservation at a location closer to my home. Enroute to picking it up I was sent a text message that my reservation had been changed to a location much further away adding mileage to my car and the van of which I was charged.

MARY R. 
Clasificación:
5.0

This is the second time I've gotten a box. It has been a great experience, no hassle and a very fair price. Will recommend you to all.

JUDY Z. 
Clasificación:
3.0

I had so many issues, between being on hold for hours even when selecting a return call, the finally getting thru to be told the could help me, transferring only to be placed on hold and then being disconnected AGAIN. Charged for u-box before delivery, delivery delayed for 3 days the morning it was supposed to be delivered, had help here only to be postponed and have no help the day of delivery to unload. Will never recommend U-Haul to anyone.

Lynne D. 
Clasificación:
1.0

Got refund because it was such poor customer service at this location ! The Manager was so rude

monell H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN P. 
Clasificación:
3.0

The location was fine and the workers were polite and efficient. However, U-Haul as a whole was very disappointing. I scheduled a 17' truck online a week before my move. I was called immediately and told that they could only give me a 15;' truck which was ok since that truck was just as tall and wide and had the mom's attic. Then an hour before pickup I was called and told that all they could give me was a 10' truck which was MUCH smaller and narrower plus didn't have the mom's attic space. This caused me to have to make 3 trips, which tripled my mileage costs, because tall furniture had to lie down taking up a lot more space than I planned for. All in all U-haul messed up my move and I will do everything I can to discourage family and friends from using them in the future. At the time of the change in my reservation there were still 17' trucks listed on the U-Haul website which is very misleading.

Jason K. 
Clasificación:
5.0

V÷ry well organized and helpful.

Bob R. 
Clasificación:
2.0

My location for pick up was changed three times and was eventually downgraded from a 15' foot truck to a 10' truck. I didn't expect this when I reserved my truck 3 weeks in advance. I was also charged an extra $13 for gas when I filled the tank at the end of the day to the amount I took it out at. Could have been a better expensive overall.

Sean F. 
Clasificación:
5.0

Quick and easy return , staff is excellent .

Louis C. 
Clasificación:
5.0

These guys are the nicest people and very helpful

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shominique C. 
Clasificación:
3.0

You should have the trucks rented/returned at a full tank instead of at a quarter tank. It feels like you're trying to get people to give you gas â€" it's really difficult to return a truck at a level as low as a quarter tank because you can't run it below zero. Your customers need to put gas in right away and they don't know yet how much they will drive or what their mileage will be, so they basically need to choose between te possibility of overfilling (and giving you gas) or stopping to add fuel more times than they need to, which is a hassle. Having a $30 surcharge for returning it at anything below at a quarter of a tank when I got the truck at a quarter of a tank seemed especially upsetting â€" so if I don't return it EXACTLY at the same level, I either pay for the extra gas that I'm donating to you, or I pay $30 plus $6.80/gal penalty. Either way, I pay extra. Harsh. If it's rented and returned at a full tank, all I need to worry about is filling it up just before I return it. No fuss, no muss. With that policy, I'm not upset about a $30 surcharge because it's a simple easy expectation.

Elson B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glen H. 
Clasificación:
5.0

Brian was very helpful!

Ivan R. 
Clasificación:
5.0

everything was perfect thanks

JAMES R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy L. 
Clasificación:
5.0

All good. Feel free to use me as a referral. Organized process, on time rental, great customer service. We will be back !

Lee M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian P. 
Clasificación:
5.0

What a great experience. I would highly recommend!

Ashley M. 
Clasificación:
4.0

All good

FREDERICK H. 
No se han enviado comentarios para esta ubicación.

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