Customer Reviews for U Stor It Mini Storage
(U-Haul Neighborhood Dealer)

462 reviews

11345 Patriot Hwy   Fredericksburg, VA 22408

(540) 322-1721

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9:30 am–3:30 pm
  • Sun: 12:30 pm–4:30 pm

Services at this Location:

Contact Us

(540) 322-1721

11345 Patriot Hwy
Fredericksburg, VA 22408

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat: 9:30 am–3:30 pm
  • Sun: 12:30 pm–4:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

luis ventura 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Kent 
Rating:
5.0

The uhaul app would not work for checkout. I was sitting on the lot and it kept telling me I was not at the right location. Eventually I was able to check out the truck using the website instead of the app.

Peter Parmakis 
Rating:
5.0

The employees at the front desk were very informative, pleasant and easy to talk to. Would 100% recommend.

CHRISTINE SALOMON 
Rating:
5.0

Renee was so helpful and friendly, a real joy to be around. The equipment was great, clean and ran very well. Couldn't get the box light to stay on for loading, (most likely operator error) but we worked around it.

Mike Koolhof 
Rating:
5.0

Very personable and friendly towards me as a customer.

William DALEY 
Rating:
5.0

Customer did not leave a comment.

Abdul Khalid 
Rating:
5.0

Very Professional and Friendly service

Jarrett Bailey 
Rating:
5.0

The place is great, and everything is always organized. Herb who runs the spot is a legend!! Thanks for always holding me down!

Richard Schuck Jr 
Rating:
5.0

Customer did not leave a comment.

salvatore scordino 
Rating:
5.0

My experience was great. The staff were very friendly and accommodating answering all of my questions. My only "improvement" recommendation would be to have the trucks start with a full tank versus requiring them to be returned with the same amount in the tank at the return as was there at the time of rental. It's difficult to estimate the miles/gallon and for me I didn't want to make multiple stops to fill the tank trying to get to a 1/4 tank. I will rent from these folks again and have already recommended them to others!

Terri Mosey 
Rating:
5.0

Very friendly personnel

Robert Crocker 
Rating:
5.0

People (Renee and Herb) were terrific to deal with - very helpful and pleasant. Would definitely use them again!

SUSANKATHLEEN BOELSCHE 
Rating:
5.0

U STOR IT on Patriot Way in Fredericksburg was awesome!!! so helpful and dedicated. I’ll always go back to them.

Jennifer Miller 
Rating:
5.0

Customer did not leave a comment.

Stacy Meadows 
Rating:
5.0

Customer did not leave a comment.

Todd Smith 
Rating:
5.0

No improvements required! I did however misplace an army green backpack during my trip. Please let me know if you see it. Always a pleasure. Nichole Gray, RNMSN

NICHOLE GRAY 
Rating:
5.0

Nothing. Herb at U store it in Fredericksburg it ALL worthwhile. Superior customer service, and a wonderful human being.

NICHOLE GRAY 
Rating:
5.0

Customer did not leave a comment.

Connie Hitch 
Rating:
5.0

Customer did not leave a comment.

Larry Bryant 
Rating:
5.0

5 star service and fast!

Micari Green 
Rating:
1.0

I followed the instructions when I got to the drop off site. “Herb” tried to charge me for four *extra* days , after returning the truck and equipment in *a day earlier*. I plan on talking with Herb today , 7/20/23, and getting this matter resolved.

Denita Thomas 
Rating:
5.0

Customer did not leave a comment.

Anastasia Myers 
Rating:
5.0

Herb was fantastic and gave great direction when apple maps wouldn't find the location.

Ashley Reams 
Rating:
5.0

Staff was very friendly and helpful. Hot and muggy day I mentioned "water" she said, Awe I can get you a bottle of water. It cold it hit the spot.

CONNIE HICKS 
Rating:
5.0

Customer did not leave a comment.

Kelly Woolf 
Rating:
5.0

Nothing! Employees were great!

PAULJONES GOODMAN JR 
Rating:
5.0

Customer did not leave a comment.

Elaine Brightharp 
Rating:
5.0

Great people and excellent service. Thank you.

Ahmed Abdallatif 
Rating:
5.0

Herb was very helpful and friendly. 5/5

Amir Aslam 
Rating:
5.0

Customer did not leave a comment.

Fabio Gonzalez Diaz 
Rating:
5.0

Customer did not leave a comment.

Tunisia Davis 
Rating:
5.0

Nothing

Paul Goodman Jr 
Rating:
3.0

After hours drop off

Curtis Mellon 
Rating:
5.0

Gas ? & $/mile=taxing $ were in a recession, can’t afford high interest rates on rentals as well. Defiantly considering locals.

ADRIENNE TAYLOR 
Rating:
5.0

Great customer service and well manned people would Would highly recommend their services to anyone

Christopher Turner 
Rating:
5.0

Customer did not leave a comment.

Paula Richardson 
Rating:
5.0

Great customer service and a great experience

salvatore scordino 
Rating:
5.0

Customer did not leave a comment.

Adam Bacot 
Rating:
5.0

We have a NEW uncle in Mr.(uncle) Herb at this location. the young lady helping us the morning of the truck pick up was extremely helpful making sure ALL out transporting needs was addressed and we thank your entire elite staff for their professionalism. this also includes the location where we picked up the car haulers location too. Because of this, we will always use your company. Thanks again (UNCLE HERB) :)

MICHAEL CARROLL 
Rating:
5.0

Nothing, it was a great experience. From the appointment, setting, to getting the truck, turning it back in is great experience all the way around.

TONY SIMMS 
Rating:
4.0

Thankfully the location manager called us to describe the drop off location for after hours because the website takes you to the wrong address. The U haul website needs to specify the correct address and helpful landmarks.

Gabrielle Aucella 
Rating:
5.0

Customer did not leave a comment.

Douglas Tuck 
Rating:
5.0

Y'all were very helpful

Steven Ferguson 
Rating:
5.0

Both the pickup and return were handled perfectly!!!

ROBERT BLOUIR 
Rating:
5.0

Customer did not leave a comment.

PATRICIA NICHOLS 
Rating:
5.0

Customer did not leave a comment.

Elwander Syrkes 
Rating:
5.0

You are such a great Uhaul location! I can’t think of a thing you could do better!

Vanessa Morrison 
Rating:
5.0

Customer did not leave a comment.

DAVIDPAUL WEBSTER 
Rating:
5.0

No issues.

Andrew Cordova 
Rating:
5.0

Customer did not leave a comment.

Arnita Taylor 
Rating:
5.0

The customer service is really nice, friendly, caring I really love it. Thank you to herb He was so nice, he help me a lot

Wendi Gonzalez 
Rating:
5.0

Great customer service and great management

tony clark 
Rating:
5.0

10/10 best Uhual experience yet!

Vanessa Viviano 
Rating:
5.0

Customer did not leave a comment.

Dianalias Gaskin 
Rating:
5.0

Customer did not leave a comment.

Silas Haynes 
Rating:
5.0

Customer did not leave a comment.

Trish Carey 
Rating:
5.0

Best uhaul place.

Jason Wesbey 
Rating:
5.0

Customer did not leave a comment.

Joseph Jackson 
Rating:
5.0

Customer did not leave a comment.

Siani Kelly 
Rating:
5.0

Customer did not leave a comment.

Latanya Brooks 
Rating:
5.0

Maybe drive for it me.

Gary LeBlanc 
Rating:
5.0

Very professional

RICHARD WARMACK 
Rating:
5.0

Customer did not leave a comment.

Jerald Johnson 
Rating:
5.0

Customer did not leave a comment.

Paula Ehigiegba 
Rating:
5.0

Great place. Friendly and clean.

Frankie Roberson 
Rating:
5.0

The woman that helped me was super friendly and very helpful!

sheila knapp 
Rating:
5.0

Excellent customer service

Jonathan Bryan 
Rating:
5.0

Owner is absolutely the best!

Kevin Hershey 
Rating:
5.0

I don’t understand what happened when I returned the vehicle and a few days later I received a threatening email saying I owed money and I had 0 days to pay before a collection agency would get involved. Based on this I will not use Uhal again.

KEITH LEWIS 
Rating:
4.0

The vehicle was dusty and not very clean inside the passenger area but seemed to be well maintained otherwise.

Andrea Adams 
Rating:
5.0

Herb is the man...really good dude

Toby Allen 
Rating:
3.0

Follow through on what you commit to. If I make a reservation I should not have to worry about the availability of the uhaul truck I just rented.

Zachary Gratz 
Rating:
5.0

Excellent service and smooth move.

John Blythe 
Rating:
5.0

Since the city has renamed and renumbered the street, please make sure the new address is updated for this location in the U-Haul app.

MARK MEHALIC 
Rating:
5.0

Good, down to earth people who were pleasant to do business with.

Thomas Hazlett 
Rating:
5.0

The team at UHaul were awesome!! Very friendly and helpful. Thanks!!

John Baker 
Rating:
5.0

The location was easy to find the people there were the best and if I ever need to rent a truck or lease space I will definitely go here this place in my opinion is highly recommended

Steven Glynn 
Rating:
5.0

Staff was friendly and very helpful. This will be my new go to for any moving or storage needs.

Robert Hagemeyer 
Rating:
5.0

Customer did not leave a comment.

Sandra Hayes 
Rating:
5.0

The folks at my local U-Haul facility were very friendly and helpful - would highly recommend!

marritt stephens 
Rating:
5.0

The manager Herb was very helpful and professional. I had an issue with the billing and he found out the problem an corrected it.

VINCENT WILLIAMS 
Rating:
5.0

Lisa was so wonderful

Barbara Hair 
Rating:
5.0

Customer did not leave a comment.

Clayton Henry 
Rating:
5.0

Customer did not leave a comment.

Ruchar Webb 
Rating:
3.0

Much better communication is needed. My truck location was moved with no notice to me.

Brett Davis 
Rating:
5.0

Customer did not leave a comment.

FRANCINEWHITE CARTER 
Rating:
5.0

Unusually helpful and friendly staff

Karen Kallay 
Rating:
5.0

Customer did not leave a comment.

Dylan Beaver 
Rating:
5.0

Herb was fantastic. Thank you

Justin Pearce 
Rating:
1.0

1. The address on the site Does Not pull up in google maps. - After driving to 2 wrong locations had to call and listen to voice recording to find the correct place. 2. Very difficult to use the mobile check out process. Even after watching the instructional video, it took so long (2 hours) I had to call for them to adjust the pick up time on my reservation for me to be able to get car. 3. Window was down, inside had tree debris. And cup holder was broken. Vehicle shakes over 55mph. 4. Upon getting car the gas was supposed to be 1/2 tank but was only 3/8. I posted a picture and reported when I checked out, and when I returned truck with 3/8 tank (as I got it) they tried to charge me $27.50 for 1/8 of a tank. 5. Renee was the saving grace. She Was very nice and corrected my wrongful charge. I will not be renting from this location. Makes me not want to use U-Haul again. This experience was horrible

KateLynn Tunseeprasert 
Rating:
5.0

I booked online last Thursday to pick up a 20 foot truck. All was confirmed. On Friday the location changed to Ashland and confirmed for 10:30. We waited at that location for 4 hours no truck was there. I got a call at 2 pm to go to Fredericksburg to pickup and I drove to my destination my aunt had a medical emergency and I never used the truck put gas in it and drove it right back. 63 miles and 95.00 no use wasted dollars. I won’t rent again bad experience.

DIANE WILSON 
Rating:
3.0

Customer did not leave a comment.

Philip Sapp 
Rating:
5.0

Customer did not leave a comment.

John Rawe 
Rating:
5.0

Customer did not leave a comment.

Debra Johnson 
Rating:
4.0

Our interaction with Herb was awesome we have nothing to mention about improvements.

TRENT AMAKER 
Rating:
5.0

Customer did not leave a comment.

Roderic Wiley 
Rating:
5.0

Customer did not leave a comment.

Ella Martin 
Rating:
5.0

Best customer service! Will come again.

Edna Sloan 
Rating:
5.0

Everything was great!! The receptionist was extra friendly and polite!

tyrone mccue 
No reviews have been submitted for this location.

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